Sears Appliance Repair

Worst experience ever tech was trying to sale myParents a package they where offering for 49.99 for cleaning the coils I was telling him why was he charging if we had insurance and I did get mad because my dad is in a wheelchair and I don’t like when people take advantage of the situation and he was closing up what he had open the panel in the back and put the refrigerator back and said he was going to called it in again. Never told me what was wrong with but I told him. I needed to be fix because my dad is diabetic and need the incline in the refrigerator working not caring about my dads Situation .. I felt he could have gone different route not trying to help us just come and take advantage of the situation to make extra money. What is the point of having insurance if you’re technically is going to do whatever they want not to help the client out

The man was really respectful. He solved the issue weve had that others couldnt. Thank god for sending him today. He went into detail of how to keep our fridge nice & running. Thank you!

Very pleasant and respectful indvidual, even though he couldnt solve my problem he did advise me on what steps to take to correct the problem.

Not satisfied we the work he did... he didnt even get any tool down to che k it properly...

The technician did not install the door seal.

Great guy explained everything very polite. New what the problem was and fixed in 15 minutes. Checked if it worked properly. Would recommend him.

The technician that came to do the repair always does great work. He is friendly and knowledgeable. I am glad he was the one who came.

Robert, our service advisor was great. Here on time, explained everything in details I could understand. Sorry to say, had to purchase a new washing machine, this one past its prime but Robert double checked the dryer and that’s still going strong. Thanks Robert

Very knowledgeable service man was able to fix my dryer on one visit.

Roys service was great and efficient. Well-mannered individual.

He was on time and finished the work of the previous technician that had done nothing to the washer. He explained the service and told us the details of each item he was replacing. Will recommend him. Thank you.

Thank you Roy for going above and beyond with the service call!Thank you, Roy, for listening about all the gripes I have about the customer service line and that one can never get a real person to talk to!

Technician Mr Mark was courteous professional and helpful. He communicated all the issues and concerns and was very kind and understanding of my mother’s situation. Thank you

Tech showed up. Called his boss and left without doing anything. That resulted in a 178.00 bill. The dishwasher was in a cabinet like a wall oven,2 feet off the floor. It slides right out. Its a two man job. No one has ever balked about it before.

Aldo came today to check on what Robert did. Robert had left a pressure hose unplugged and a ground wire unplugged. Disappointed that I was charged again for what a Previous tech had not done. Would appreciate a refund on today’s charges. Thanks.

Mr. Garza was very professional and knowledgeable. Did an excellent job.

Were very prompt, knowledgeable and respectful. They answered all my questions. They fixed my appliance and also did a maintenance needed. I am very pleased with their service.

Respectful man just came fixed my washer dint talk much just the necessary.

They cant send the right tech to work on my gas stove. This is day 2 and they have to reschedule because the one technician that has a license to work on gas is booked again

Service was great, He knew exactly what he was doing. Was On time.

Roy came right away! Checked my fridge, turns out what my fridge was doing was completely normal! Totally recommend!

Technician was great. He was very knowledgeable and fixed the problem.

Very polite and friendly man. Fixed AC explained what was wrong AND put up with our dog who loved him.

Very knowledgeable. Cleans up all messes. Offers good advice. Enjoyable to be around. Quick at his task.

Friendly technician. Worked on my range well. Thank you.

Such great customer service.

Thank you. Great job.

Didnt find it.Went crazy looking for it.

Roy was great! Very personable and knowledgeable.

I was very pleased with the service provided today from the technician and Sears

Very professional& attentive to his work!!

Showed as scheduled and did a Good job. Just I hoped for.

The washer brand new sgain....parts and labor covered by Sears...Super fast worker..

He didn’t show up

Tech was great, however website and tech tracker leaves a lot to be desired. They dont work.

Robert did an awesome job and answered all my questions.

Very friendly technician, quick and efficient job

He did nice job explaining about the problem we were having.

Great work, great attitude, thank you

He was very professional and attentive, so happy with the technician

The technician was very knowledgeable on what was the problem with the Sears Kenmore front loading washer.

No service was provided. Had to get my home warranty to get another company.

Tech was informative and communicated well

Didnt do anything.

I rate him a 5 in all questions he knew what he was doing

Wonderful technician. Very professional and extremely qualified.

Excellent service. Fast service. Professional service.

Excellent friendly and knowledgeable service

The technician was very knowledgeable and very courteous.

Tec did a great job

He was awful

Nothing was resolved 😔....

Great timely service!

Fast !

Professional and efficient

Its was quick easy

Awesome