Willard Air Conditioning & Plumbing

Jonathan Firm came out on a Saturday to rehab our whole breaker box, add a whole home surge protector, and 5 new GFIs. He was very friendly, knowledgeable, professional, and answered any questions I had. He made the whole process very easy on the family and our electric was only down for a few hours for all the work that was done. We highly recommend him for any electric work that you need.

UPDATE: Once again, very pleased with the service received today, September 4/24. Aaron came to my home to check on an issue with continual water leaking/dripping onto front porch. New unit was installed a few months ago. Aaron assessed, emptied the pan then added a knuckle(?) PVC part to redirect the condensation to the pan. He was incredibly polite, explained everything perfectly and no more dripping whatsoever! I just wonder why the first guy to come out to address the problem walked away saying he had fixed it, even as the dripping continued. Anyway, thankful for the employee who was sent today.The situation was far worse than imagined. First & foremost, so grateful that Jorge chose to accept one last appointment - as he was already heading home for the day. The ultimate professional, he explained what had happened to the unit, the options on a new system, and talked through each option answering every question with absolute knowledge. Furthermore, he sat here & on the phone for at least an hour, working diligently to get a crew to install the unit today - a Saturday - rather than having to wait until Monday. I cannot even begin to express how thankful I am that HE was the one who took the assignment.

I recently had the pleasure of working with Eric Hilton from Willard Air Conditioning & Plumbing and I cannot recommend them highly enough! From the moment he arrived, it was clear that I was in capable hands.Eric was punctual, arriving right on time for our scheduled appointment, which I greatly appreciated. Erics expertise was evident as he quickly identified the issue and provided me with a quick response on our issue.What stood out most was Erics commitment to customer service. He was patient and answered all my questions related to additional available services, offering valuable tips on maintenance to help prolong the life of my A/C unit.It’s rare to find someone who combines technical skill with such a high level of professionalism and courtesy.Overall, my experience with Eric & Willard A/C was outstanding. If you need A/C service, look no further—this technician is truly a gem in the industry! Thank you, Eric, for your exceptional work! And thank you, Willard A/C for the great service youve provided over the period of time weve relied on you for all our A/C and heating services.

James was awesome. He did a great job explaining everything that had to be done. He was even stuck on another job prior to mine and I received several calls both from the company and from James letting me know about his ETA. He was thorough, patient, and kind. He had to explain things a few different times to both my husband and I (who was on the phone) and he took the time to help us and make sure we knew what we had to do. Honestly, I was quite surprised (maybe better to say freaked out) at the cost of the work, but James made me feel better knowing I could trust the company and their workmanship.

Henri’ was great! He took care of so much in so little time and was very friendly. He was also very respectful. I will definitely ask for him in the future for my electric issues.

At first, Willard couldnt schedule me until the next day, which was fine. About 5 minutes after ending our call, they called back with same day availability so that was a wonderful relief. Casey showed up and was very respectful and knowledgeable. He laid out my options without pressuring one way or the other and had our AC working within 30 or so minutes. Very thankful for his quick work!

I called Willard Plumbing asking for a price to replace a faucet. I already had the replacement faucet and just needed help with the installation. I was told they could not share any pricing until they sent someone out to look at it, but the service call was only $89 and would be applied to the service price. The plumber that came out was very professional but the price he came up with was close to $600.00. I asked him why it was so high and he told me that all pricing was set by their company and there was nothing he could do. Other than apply a coupon code that brought the price down to $491.97. That price seemed exorbitant, even after having a coupon code applied. Because I had already committed to the service call charge and needed the faucet replaced I felt I had no other choice and went ahead with the repair, which took about 30 minutes. The repair and time to complete seemed excellent, which I believe reflects on the plumber who came out, but I will not call Willard back because I cannot afford them and do not trust their company to have my best interests as the customer.

John Gomez is truly amazing. He came by on time and asked for clarification on the issue. I explained what had happened and when and he said okay let me check it out. He went right to work. Checked everything that he needed to check. Asked pertinent questions when the time was right. He wore shoe covers the entire time to make sure he didnt track anything into the house. He explained that the compressor outside had gotten too much ice in it and had not defrosted and that was why it had stopped working. He also said I needed to upgrade my thermostat as the one that I had was old and did not really function the way that it should. I then asked if he could explain why my house stays so drafty. He examined my system and said that the return is much too small for the system and the house that its in. Hey recommended having additional returns installed in different rooms at the house and I said what about just enlarging the main one. He said that would work for a while but for best efficiency each room should have its own return. He also recommended that I move the outside condenser from the side of the house where it gets absolutely no sun whatsoever into the backyard where direct sunlight can help it thaw in these Frozen conditions. He estimated the cost for some of these repairs, and while I would like to have them done, they are not within my budget at this time. He suggested that I continue with my membership as members get discounts on repairs and parts. He then proceeded to show me how my thermostat needed to be replaced. He demonstrated how to take it off the wall, how to match the wires and which brand and model to replace it with. He said if I had any problems I could give them a call and he would do his best to walk me through it. While Im still not sure exactly which company he works for, as I had originally done business with Speedy Services, they were merged with Direct Services. He then mentioned that Direct Services is now under another company. It starts with a w but I dont recall what it is. It doesnt matter. With professional people like John Gomez I am going to continue to do business with them.Justin Collett came by this morning to give me a quote to help improve my system. The man knows what he is talking about. He went right to work and explained what needed to be done. The air return is too small and this was noticed by John Gomez when he was out earlier this year. Justin gave me a price that I am very pleased with to get the work done and said it would take only about an hour to complete. We went ahead and got it scheduled for a couple of days from now so that I can take some time off and finally get the full efficiency of the unit that I purchased a number of years ago. I am very pleased with the service that I have received from Direct Services company, which is now part of Willard.February 8th 2024. I had Richard Woodell come out to give me a quote on fixing the venting system. The house had been drafty ever since I bought it and Richard recommended upgrading the size of the vents and adding a couple as well as insulation in the attic. The price was reasonable and they also offered 0% financing for 18 months. Today, Oscar and Christian came out to do the work. They have done a fantastic job. The ductwork in the Attic is first rate. The vents have all been increased in size and two more added. The rattle that had vexed me from the time I bought this place is gone! Take a look at the pictures attached. I now have 12 in of insulation throughout my attic. All the ducks are organized and quite a few are suspended from the rafters. They also created a walkway for me so that I can get to where I need to change the filter. I did not ask for that, but it sure is appreciated. These guys are fantastic. I cannot recommend highly enough just how wonderful the job is that they did for me. They explain everything that they are going to do and get right to it. They are all friendly and hard workers. They also clean up after themselves so I had only minor vacuuming to do once they were gone.

Jonathan Firm spent almost two full days replacing smoke alarms, GFCI plugs, and the entire circuit breaker box. He coordinated everything with the electric company and worked tirelessly. He won’t quit till it’s done. He is obviously very knowledgeable, and easy to work with. We will definitely request him if we have future electrical needs.

We have been customers since the MES days and overall, the service and technicians have been/are great despite a few bumps that were resolved.That being said, Stuart Smith has been the most amazing technician we have had in all our years with MES/Willard. He is extremely friendly, respectful of our home/time, and very knowledgeable. He always explains his findings, the repair options (if any), costs, and shows us/explains the completed work. He has fully gained our trust, and we are always happy to see it’s Stuart that shows up for our maintenance and repair calls.I wish all technicians were like Stuart. Get his man a raise!! 😀Update for 11/11/24 Maintenance Call:Aaron Aguillon was friendly, professional and went over all of his findings with us today. His findings included a capacitor that appeared to be working solely on a prayer. He got us fixed up in no time, and made sure everything else is good for the upcoming heating season. My only fuss is they had this veteran working on Veterans Day!! He should have had the day off paid ;)

Jonathan Firm helped us with our electrical problem. He was very knowledgeable and patient.

5/5 stars for this company’s responsiveness and help with our plumbing issues. We appreciate our original plumber, James, for his diagnostic work. The following day we had Chance and his team come out to fix the initial issue. Then Donald came out for a hot water issue and was able to swiftly fix the issue and we were back up and running!They were all very professional, determined to fix the issue at the best price possible, and even went above and beyond to get us in touch with a restoration company that was there the first day to assess the damage.Absolutely amazing. Can’t say enough great things about this company and their employees.

Poor customer service and they will charge you more than other companies. I have also been trying to get OFF their maintenance plan and have called several times. Tried canceling day after I decided to go with another company and each time I get the promise that Ill get a call back, and I never do. Im a teacher and I also work after school, I start work before they do and get off work after they close.One portion of their bad service was that they couldnt park in front of my drive way, so they parked in front of my sage brush. The technician went THROUGH my bushes, causing damage. I asked him to move down a bit, where there was an opening in the bushes, but the damage was already done. They have no manners when they come in to do the work and they dont answer your questions. Its probably because Im female. This company has HORRIBLE customer service and their technicians just want to earn their money.

Donald came to check a plumbing issue in connection with my AC. He was very professional, honest, informative, efficient and courteous. He explained my options to remedy the current problem. And the pros and cons for each option. He then went through the rest of the house to examine other possible causes for my leak. He explained what he was seeing and possible future problems that could occur if my AC, pipes, and other equipment were not checked and maintained at least once a year. To keep it all functioning properly. Thank you Donald for taking the time to explain the importance of maintainance. AND actually checking and showing me the current problem and potential problems in the future. Thank you, Terri Heil

Update: I got the membership where they come out and do a system inspection twice a year.Hunter provided 5-star service from the get-go. I appreciated that he listened to the past issues Ive had and provided expert explanations and insight into it all.If you need friendly, expert service, I recommend requesting Hunter W.Older Review: Friendly and knowledgeable staff from dispatch to Aaron, the great technician. Aaron thoroughly explained the issues with my system and offered a few solutions to remedy them.

Had some electrical work done by Jonathan Firm from Willard recently, Job was well done and he provided several improvement suggestions for the future. Willard also did a good job on our air conditioning replacement earlier this year.

Willard Air Conditioning and Plumbing exceeded my expectations in every way. Eric Hilton was incredibly knowledgeable and made the entire process seamless. The installation by AC Technicians Kevin and Christian was flawless. Their professionalism and attention to detail were impressive. I highly recommend Willard for top-notch HVAC and plumbing services. Thank you, Eric, Kevin, and Christian, for a job well done guys!

Jonathan Firm arrived promptly, provided a tremendous amount of quality information about the equipment we are wanting and is following up very quickly! Kudos to!

We spent most of our time working with Cole during our installation of a complete AC Unit. He was courteous and thoughtful while working inside our home. Didn’t mind our overly friendly dog! He took his time explaining the new system to make sure we wouldn’t have any issues once he left. He provided great service.

I want to thank Willard A/C & Plumbing for being available to come and fix my plumbing issue late on a Friday night. I also want to thank them for sending Chance and Daniel. They were professional and so nice and helpful.

Outstanding Service, came same day and had me running in an hour. Stuart is an excellent service technician. Can not recommend them more highly.

Stuart was really very helpful, kind, patient and explained everything to me that he was doing and also what to do to maintain the system.Stuart is wonderful and I hope he will come back again

Needed outside faucet, turn valve replaced due to it leaking. I have already had all new plumbing put in that area couple years ago. I was quoted $511.00. Said they cant just replace it, because of their insurance. What a scam.

Had a new inside coil installed 2-3 months ago. Part was still under warranty but they still charged me for labor and frion. So I still ended up paying $2300 to fix a warranty issue. Still not sure why I had to pay for frion when the unit was leaking, thats why I had to get it replaced.The install crew didnt weld the pipes good enough so I had to have another service done. Oscar Aldaba did a good job fixing the previous technicians mistakes. Looking back this new company doesnt check the air filters like they did when it was Speedy Air.

Aaron was a 5star tech. Very informative and professional from start to finish. Will refer this company to others. No gimmicks straight forward answers and options. Ask for Aaron to get 5star service!!)

Donald was professional, thorough and down to Earth. He explained everything and offered financing. Every service company should be like this. Highly recommend.

Shelby was the technician for my tuneup of my 2 HVAC units. He was polite, thorough, and stepped through his findings. Will definitely use them again and request Shelby.

Juan was very kind & detailed in his explanation of his findings, so that I could understand what exactly was going on. He took lots of pictures & walked me through everything. It gave me peace of mind being able to understand what was found & having all of my options laid out for how to move forward with repair

Justin was super professional he let us know what the problems were and he didn’t force us to purchase anything. Very genuine guy definitely wouldn’t mind having him come service our plumbing again

Your response to my call was on time. Your technician knows the work well. He determined the problem quickly. However, your charge of $89.00 service call should be reduced in my opinion.

Aaron was able diagnose the issue with the A/C unit. It took less than an hour after he checked all of the systems. He’s is vey knowledgeable and thorough! Thanks

*****Update: I did not end up going with this company for a new air conditioner due to the fact the correct size of my unit was not given to the installation manager and the wrong size was ordered. My old unit was torn out when they caught the mistake. Then they were scrambling to get a unit to me, which wasnt even the same kind. I cannot rate the entire company as I see there are a lot of good reviews. I am only speaking of what happened to me. I did not feel comfortable going with them as I no longer trusted them. Hopefully they have learned from their errors. *****This was my first time using Willard Air to service my air conditioner that had quit working. I am thankful they are open 24/7 because it was on a Sunday and it was extremely hot.Stuart Smith, the technician, came out and fixed my unit really fast. He talked to me about my unit having problems and wasnt sure how much longer it would last. My unit is 29 years old and my electric bills have been getting really high. I knew it was time to look at getting a new one rather then wait for mine to go out completely. Stuart was extremely knowledgeable and explained all the details to me. Really a nice guy and is very easy to get a hold of for questions.

The technician arrived at my home and checked out my outside air conditioning unit, came back tIn and went upstairs to the blower unit. He checked my air filter without turning off the blower and insulation particles got in the house. He told me he was going to check out getting the parts needed to fix it temporarily but was really wanting to sell a new unit.My wife and I suffered in the heat all day she is bedridden with dementia. She was really hot by the evening meal.I called a different air conditioning company they came out and got my unit working and will come back Tuesday with the parts to fix my AC. I can now be cool during the long weekend. I’m going to cancel my appointment with Willard for the repair and everything else with them.I would not recommend using them for anything.

They use to be good. Do not use the plumbing or electrical services. If you get a good tech you might be ok with hvac. They are very expensive on repairs. Good luck with call backs and customer service from the office. If you are reading these reviews notice the generic replies, that should be a real clue.

Called before he arrived and was on time. Very professional and courteous. One thing I really thought was cool is Hunter emailed me a full report instead of just a invoice. These guys offer full home care instead of just a single service. Great company.

On Monday, aug 19th Henri Seastrum performed exceptional electrical service. Definetly worth 5 stars!, On Tuesday Aaron and his partner came over to install a blower motor and discovered the compressor had gone out. Aaron called his Senior Management and he came right out even though he was on his way home, George came right over and got me approved to get a new unit. Mark and Tomas did an awesome job getting it installed yesterday. You couldnt get a better group of people to come and help with home problems. Theyve all been extremely professional extremely courteous extremely friendly and extremely honest in my opinion. Again Aaron and George both stayed late to make sure I got things done which is above and beyond the normal fantastic company. Byron did an excellent job and was very professional.

Justin was punctual and professional. He completed the service maintenance on our plumbing and showed us exactly what was happening and gave options to rectify. He is very nice and did not pressure us in any way. Thanks Justin

I have to say Aaron, will be the guy I call if I have a problem with air conditioner. He was very professional in diagnosis and fixing the problem, and showed me exactly what the problem was. He is very up beat and is easy to talk to. He answered all questions I had asked.

Jorge did an excellent job inspecting my unit. He then thoroughly explained my options. Made sure he had answered all of my questions prior to leaving. He was very professional and such a nice young man. Willard’s is lucky to have him!

Hunter was very knowledgeable about everything explained too me what he was doing and showed me pictures as well. Overall wonderful tech! If any work needs to be done at my residence on my A/C unit I recommend Hunter for the job.

Willard installed 2 new expensive units in my Frisco home, and 4 years later failed coil. Marsha the gm had a dont care attidude and they want to charge me another $3,100 labor she said we only covered parts! buyer be aware of Willard AC .

Cameron Farmer did amazing! He provided us with excellent service and made sure we were all very happy! 10/10 recommend, and if you can get Cameron, do it!!!!

I am very pleased with this company. We initially had a major duct repair and within 2 months had an issue but Michael came right out. He explained the issue and came with a permanent solution. Very grateful

I was extremely happy with the service I received today. Casey was knowledgable, very friendly and he explained everything to me in detail. My issue was fixed in a timely manner. I am very pleased.

Rainy day, so wish they would wear shoe covers and clean gloves inside my home. My husband has a lung disability and that would protect him as well. Otherwise all else was good

Richard was very knowledgeable about the AC units and he was thorough with the inspection. He walked us through the issues of our AC units, shared pictures of his findings, and he serviced them to completion. We appreciate the great customer service and repair service we received from Richard. Looking forward to continuing business with Willard Air Conditioning and Plumbing!

James Allen was very professional and I really enjoyed his company and he was very knowledge about his job and I want this take to be the one who come back and complete the job. I’m gonna let Miss Company know tomorrow or Monday if me and my husband’s going to move forward with the with this job, but I will be giving you all a call.

Hunter was professional and very knowledgeable about diagnosing my existing unit. He was through - explained issues in such a way that I understood! He was personable and genuinely invested in accuracy and customer satisfaction.I would gladly give Hunter a 100 stars if they were available. But

Bogus diagnosis!!! Scheduled appointment to examine system that would not operate after my dogs broke the control wires to the thermostat. System was working perfectly until then. Tech came out and pronounced my compressor dead and said it would be better to replace the unit at $8-10K rather than replace compressor. Called the tech that installed the system years ago. All he found was a short caused by the animal activity. Moved and better isolated the conductor. System fine.

Its extremely difficult to reach the office manager to get a quote. I had to call the office more than 8 times. In the hot summer, the lady who picked up the phone on Saturday just tole me call back on Monday. So on the next Monday, I starting calling at 8am, and finally reached the office manager around 5pm! Terrible service

Stewart Smith at Willard is the most honest technician I have ever dealt with in this industry. He doesnt oversell you on things you dont need, and he works quick. I highly recommend him and Willard AC.

My big puppy chewed an A/C wire. I called Willard. They sent Aaron. He was thorough, friendly and professional.

UPDATE: they immediately took this awful ad off the air, and now have replace it with very nice ads. 5 stars.The most obnoxious ad on TV earns this company a 1 star. Imagine watching the news, relaxing in your home, and out of nowhere the deafening and non-stop GO! GO! GO! attempts to ruin your day.

Hunter Woolsey with Willard AC & Plumbing did an excellent job and was very professional while performing our AC inspection. He is very knowledgeable and was thorough explaining his inspection report to us.

Stuart does an excellent job of informing me as to what he is doing. He is the best.This is the 2nd time Stuart has been here for system inspection. Both times he has excelled in explaining exactly what was going on. I respectfully request that he be my primary service technician in the future!!

Johnny was real thorough with explaining the process taking pics and showing results of why we needed to change over from the old R22 heat pump. Real helpful in helping find the finical end of the purchase of a new a/c unit for our home

Hunter did an awesome job educating me on my furnace/thermostat. He resolved the issue quickly and efficiently!

Henri helped educate me about my electrical panel, outlets,GFIs needed in bathrooms. He also checked all of my electrical sockets to make sure they were working properly and checked the smoke detector. He was very professional and explained different options to fix problems.

Stuart I love this guyProfessional with excellent service. Identified the crackling noise for me and reassured me.

Jonathan Firm was great! The whole experience was comforting, explained well, and left us excited to start projects on our new old house.

Your tech Richard was very professional and courteous and listened to our concerns, I would definitely ask for to come out if we are in need of any HVAC issues

Jonathan Firm came by for my annual electrical inspection and did a great job. He was very knowledgeable and made sure I fully understood the areas my house was not in code based on recent changes and the age of my home. What I really like is that even though we identified a few important items that I should get fixed, he did not try to push me to make the repairs right away. He understood where I am at right now, provided me the estimates and encouraged me to call when I was ready for the work. I will certainly be calling back when the funds are available to get this 20+ year old house up to date and ensure I avoid possible costly issues in the future.

Apparently no one in the office can talk to anyone else in the office. Does anyone at this business know what customer service is? Do you just have too many customers so you are trying to lose as many as is possible?

Jesus Salazar was very informative on our unit he did a good job on letting us know what was needed to be done on my A/C after our meeting we decided to replace our A/C instead of repairing . Jesus walked us thought it and the day of installation he returned to check on the job as it was being done.Thank you for his service would recommend Willard for a job well done.

Juan Velasquez On time, kind,respectful listened patiently didn’t rush through explanations of problems found and provided detailed estimates.Presented options for immediate action for all areas needing improvement. Old house need updating expensive but that’s not on him. Overall seems to enjoy his work 👍🏾

Jesus did a great job on the A/C inspection. Identified a few issues, quickly, and provided multiple possible solutions. Along with educating me on preventative maintenance.

Codie was excellent. He was The perfect professional, and he was very detailed oriented and very patient explaining every aspect to every question I asked. I could not have asked for a better tech

Sameh did a great job in replacing parts, going beyond what was expected. Hunter was knowledgeable, courteous. He explained every step

Casey was fantastic! AC quit working late on a Friday and they were able to respond same day and resolve the problem quickly. Casey even took the time to check the entire system and hang out to make sure everything was good before he left.

Randy was our technician today and did an a great job. First he called to let us know his ETA and was on time. Knowledgeable, professional and friendly. He took the time to explain what he was doing and did an exceptional job. (installed a garbage disposal and faucet) We will definitely ask for him again. So glad you have an employee of this caliber.

Hunter Woolsey gave exceptional customer service and was very knowledgeable. He explained his work and detailed in providing me with the necessary information for the work that he suggested/required on my AC cooling system. Very professional and gave great customer service! Appreciated his time and knowledge!!Thanks Hunter!

We had two visits from Johnathan with Willard while trying to get a new outlet installed for our new tankless water heater.The first visit they came out and realized they were going to have to install a new breaker to our external breaker box because the voltage would potentially trip an existing breaker and cause us issues. We thought it would take us awhile to be able to be worked back in, but they were able to arrange to come back out two days later, in the morning.John took the time to look at everything to make sure they knew what they were dealing with and had a game plan before the second visit.Today, they came back out and worked while I worked from home. They did great at trying to work around my needs and were very thoughtful and respectful. They were also here first thing, ready to work!As a woman, I typically dread these types of service calls because half the guys that come out either try to talk down to you or over your head. This was not the case with this crew.They answered all our questions, were polite, professional, and had great customer service. They were very friendly and made it a great experience. I would definitely recommend this company in the future to friends and family.The first appointment was with John. The next time they came out he brought an extra John and a younger man named Braden (I think, I apologize if I got the name wrong). They were all equally professional and courteous. I would definitely be willing to work with all three of them in the future.While working on what they came here for, they also noticed a few things I may want to have worked on due to the age of my house and wiring that has not been upgraded. They walked me through photos and explained what I was looking at. The photos were very clear to see so it made it easy to follow along. There was no pressure or scare tactics used, just information provided. They followed up with sending us a quote for additional repairs as well as the photos so my spouse and I could sit down this weekend and decide how we wanted to proceed further.I’m very impressed with them if you can’t tell. I’ve worked in the customer service industry for the past 20 years, I know how important customer interactions are and I’m hard to impress at times. These guys did excellent on that aspect. They definitely deserve your business.

Hunter Woolsey just finished a job at my home in a professional and friendly manner. He checked my HVAC system and offered alternatives that I might want to consider that would make my unit even better. He represents your company well. My dog appreciated the butt scratches. 🙂🐕

Randy, was my technician for today. He installed 2 facuets and did a great job. He went over and beyond on educating me on how things work and should work. He arrived on time and completed the job. I will be calling for specifically Randy to change out two more facuets.

I had a great experience working with the technician Jorge Lerma. He is very knowledgeable, and explained in detail all of the things that were going on with my AC, along with the cost to replace it. I would recommend Willard Air Conditioning to others.

Very professional, Jessie did an outstanding job. He was very thorough and diligent with his work. He didnt try to sell me products that I didnt need. I really appreciate the service he offered.

Pretty good customer service. I wish Tanner knew more about the specials that the company is offering. Yes, it’s something the customer can find online but it goes above and beyond standard when employees offer let alone answer questions about specials being offered. Nonetheless, the job was done and we’re pleased.

Semi annual service call today. Oscar was very thorough and did great job explaining all the findings. Each visit does have the standard up selling, but have to say the current units are in year 9 - significantly better shape with regular scheduled services, than their predecessor. Strongly recommend signing up for routine maintenance.

Oscar and his apprentice Christian were super nice and very knowledgeable about my old ac/heater unit and even took time out of their original tasks to clear out a pipe on my ac unit that wasn’t needed for what they were here for! They were clean (wore foot booties) and after they left it was like they were never here. Oscar showed me pictures of everything he worked on and it was great! I also liked that Oscar was actively teaching Christian (his apprentice) and was explaining why he was doing what he was doing.The entire process with Willard (aka Direct Services) has been nothing but fantastic. I’ve had multiple electrical and hvac problems unrelated to each other and both techs (electrician and hvac) provided me with 3 separate options on the route that I can go to correct some of my issues. The office staff that I have spoken with over the phone have also been so kind and understanding. I will be using Willard again!!! Great job!!

Johnny Vasquez. with willard Cooling is great. Great service Technician! Very knowledgeable. Does a awasome job.

Received excellent service from Casey Wilson - thoroughly explained everything during my ac tuneup.

We were helped today by Oscar. Helped us understand the system we had as well as answered any and all questions we had for him regarding our new system. It’s very reassuring knowing there’s workers like him who will take their time making sure we understand what we have and take his time fixing the issue at hand. Definitely would ask for him personally.

Willard AC technician, Aaron Aguillon was polite, professional and showed up during the allotted time. Aaron explained the findings of the inspection, did not pressure me in any way to authorize them to do the repairs and even was accomodating and considerate of the fact I work from home and only had 5 min to talk between conference calls. Aaron even changed out our HVAC filters for us at no charge while doing the inspection since the new filters were already near the units. Aaron made me feel good about doing business with Willard AC.

Great Customer Service, very attentive to what ever I questions I ask. Very Friendly and finished the job in a timely manner.

Technician was very thorough and detailed. Very friendly and covered shoes. Could not offer any repair solutions, only replacement but I guess that comes with the situation. But that was only down-side on this visit.It did seem that the previous Willard technician that came out last Summer should have caught these same incompatibility of in-door and outdoor systems, especially if these are the issues that are the problem today and/or back then.

Hunter is AMAZING. He is friendly and professional, taking the time to go over all of the issues, answer my questions and provide multiple solutions to the problem. He is an excellent!

Great and thorough work by the service tech. Clearly explained ways to maintain and improve the heat and AC.

Stuart came out and I’ve had multiple technicians and honestly it was a very easy job coming from what he inspected but he got the job done right I am satisfied please send Stuart out only

Jesse was the technician on back to back days at my office and then my home for HVAC system tune ups. He was on time, friendly, knowledgeable and communicative. He went through his findings regarding system functionality and items both critical and long term with pictures and cost. It was exactly the service I was expecting as a long time customer of Direct Service Company. Same great service just a new name.

Daniel Hollis did an amazing job from beginning to end! He was very thorough with explaining the issue we had with our water heater and explained all routes that we can take to fix the issue. We chose to get a new water heater which Daniel installed in a timely manner! Thank you Willard and Daniel for the great service.

We are very satisfied with the work that Stuart did for us installing a new compressor. Stuart is very knowledgeable, responsive, and eager to correct any deficiencies, and ensuring that all systems are working as they should.

Daniel took care of my issues and I really appreciate his service.

Daniel did an outstanding job today helping me identify a leak in my house that had caused my water bill to double. He spent over 2 hours troubleshooting the problem and patiently answering my questions along the way. Very professional and I highly recommended.

They were extremely polite and addressed all of my problems and concerns. Very professional Thank you all kindly!!!!

My husband and I appreciate the awesome service provided by Willard and particularly by Gus who helped us with several plumbing issues with our home. He was there when expected, got to work right away and completed several requests and taking the time to explain what needed to be done for each one. He was professional, polite and extremely knowledgeable which is so helpful when moving into an older home that needs some TLC and not knowing what the next steps should be. We are anticipating some additional work to be done and will absolutely seek services from him again and Willard for our future home needs.

Mr. farmer was very thorough and completing his job. He found out what the problem was immediately and resolved it. I think that Willard Plumbing company is one of the best that I’ve encountered throughout history. I highly recommend that you try Willard plumbing I don’t know if you can ask for a certain plumber by name but I highly recommend Cameron Farmer.

We had a technician come out because there was a slow leak from our toilet. The wax ring around the toilet became damaged because the toilet was a little loose from the previous owner. The technician was friendly enough. I am not sure how much discretion, if any, he has in pricing. However, $400 to replace a wax seal on a toilet is excessive and unscrupulous by any measure. Lesson learned on our end; I should have replaced it myself. We will not use this company again, and we will not recommend anyone to use this company.

Jesus delivered #1 customer service professionalism. He was able to find the situation and was able to modify few troubleshooting points along with upgrading my service with a reasonable price. Thank you Jesus and a special thank you to Jacob for his assistance and knowledge.

Richard was very professional and knowledgeable. He did a thorough inspection, explained his findings, and presented a number of different options for the repairs. Great experience all the way around!

David Rafael was great took pictures & explaining everything I need to get repair in cost good job David

Hunter did a great job. He called in plenty of time to notify me he was enroute and his ETA. Explained what he did and what he found was wrong, and sent quotes by email.

Air conditioning wasn’t cooling called in on Friday afternoon and service representative came out. We determined the unit needed to be replaced and install team came early Saturday morning. New unit installed were made and we are now up and running with an entire new air conditioning unit. Great service and quick response…. Thank you. Really appreciated service rep./sales person and install team professionalism and knowledge.

Stuart did a great job 👏🏽 and he was very knowledgeable and did a lot of things that the other techs have never done and looked at. Please send him only

The installers were knowledgeable friendly and fast. He informed me on all the changes that were made and it was a very nice experience.

Competence is hard to find. His name is James Allen and his specialty is plumbing. Hes a logical thinker, detail oriented and earnestly wants to do excellent work. Glad he was put on my project.

Thank you from the bottom of my heart. I appreciate everything Willard has done for me. Felipe is such a great person that made me feel as part of the Willard family. Oscar and Christian came and took care of me when I was in need. This is a company that looks beyond money and truly cares about their clients. I’m so thankful! And thank you thank you thank you Felipe!!!

Aaron Aguillon did a great job of inspecting our AC unit and providing solutions to any issues found. Was really friendly and didn’t try to push a sale.

Tyler did a fantastic job ..he was fast and friendly 10 out of 10 would recommend

My experience with Willard has been exceptional! The level of professionalism and customer service has been incredible. Enormous thanks to the whole crew for all of the work they’ve done for us. Shout out to Eric and calvin for getting me setup with temporary AC units to help battle the heat. Another big thanks to Alex and Kevin for getting the new system installed and teaching about the ins and outs of the thermostat and how it operates. 5 stars, 10/10Absolutely satisfied with everything that’s been done

Daniel was professional And knowledgeable in explaining what the issue was at my home. He was on time, and very precise with everything, and friendly. I would recommend this company to anyone who needs plumbing or electric work

I say he was on time, it was a four hour window 12-4 and he was here at 12:20 to 12:30. Was quick. We used to have an A/C service and were wanting a new service, he was able to answer all my question about Premier one. He had asked me if I have ever thought about getting my vents cleaned and my wife was just telling she wanted it done. Now I have all the information to make a truly informed decision. Thank you for a great job done.

Mr. Driscoll was and is absolutely amazing. Mr. Driscoll showed up to my home with the best possible attitude ever, not to mention this was a Sunday afternoon. Mr. Driscoll is very knowledgeable about plumbing and plumbing issues. Mr Driscoll’s expertise made me and my wife feel very comfortable and in good hands. I work in the public service sector and I know what it means to deliver professional service.Thank you for coming out today Mr. Driscoll, really great service you provided for my family.👍🏾

Great service, knowledgeable, friendly, thoughtful and respectful of property, courteous, will request his service when needed!

We have a plumbing issue in our master bathroom. The first company we called, wasnt prepared to work or give an estimate. It was a waste of time and money. We wasnt happy with the service. Called around looking for a company that service the area. Contacted Willard a week later. We scheduled an appointment. Willard texted to let us know the technician was on his way and Daniel Hollis called to let us know when to expect him. Daniel was prompt, professional and knowledgeable about what needed to be done. Thanks Willard and Daniel.

Henri was very good and quick with the electrical check and a few repairs. I recommend him highly.

Jesse was very thorough and careful to advise me of all details. He came early and finished his work quickly. He asked about any other concerns. Friendly and made me feel very comfortable about the service.

All three technicians that we have worked with were professional and thorough. We had electrical and plumbing evaluations done on our new home. The fan for our AC went out in the summer and they had it fixed in less than 24 hours.

My service technician, John Gomez, was extremely nice and very professional. He did a very thorough job checking out my AC unit both inside and out. When he was done, he explained everything to me in great detail in language l could understand, because obviously, I dont speak AC language.. lol. He also helped me renew my yearly subscription to their service that provides me 3 free service calls a year. He was very respectful of the mud outside and not tracking it into my home. Overall, I was extremely impressed and satisfied with the service John provided. I will definitely recommend them to all my friends and family.

Jesse was great! Very knowledgeable, answered all of my questions and was very kind. We will definitely be requesting him in the future to work on our HVAC system

Todays service was 10 star as usual. I have used them before. Excellent work and customer service!!! I will continue to use their services. Both guys were very helpful and answered my questions.

Excellent experience, Isaiah was very professional and customer friendly. Was careful to explain the details of his work.

Oscar with Willard AC and plumbing came to fix our AC. He was amazing! He came on time and fixed a problem with our A/C that we have been challenged with for a long time. He was very professional and explained what he was doing and answered any questions that I had. I highly recommend!!

The service guy was probably one of the best I’ve meet. He explained everything and went through the issues and how to address them in the future way above and beyond. Top notch work and guy. He won the company our business hands down

On Tuesday January 30, 2024, Direct Service Co. sent Tanner Sisemore to our home to repair a plumbing issue. He was very knowledgeable and professional, and fixed the problem quickly and perfectly. We could not be more satisfied.

Johnathan did a great job explaining what he was doing. He gave me options and left it up to me. The company recognized that I would be without water and fit a tech in. Great customer service and technician.

Hunter was very knowledgeable and friendly. He gave me good advice and tips about my unit.

Entire 5 ton system was around $15k.Wasnt impressed that the techs had to return to replumb the condesate line and caulk the exterior access through brick.When you have a checklist of things to do its pretty easy to follow them.The younger tech was on his phone the entire time making the older tech do everything.

Jesse was on time for my appointment. Which is rare considering peak season. He was knowledgeable, very informative. Took the time to explain what he did & what I need to do in the future. Jesse even informed me of what may occur with my ac if I see a leak etc. This is exactly what great customer service is & what a technician should model within all companies. Thank you for your hardwork & service Jesse!

We did have have heat last night with temp of 42 degrees. I called Willard Air Conditioning, Plumbing & Electrical. They were able to set an appointment for a technician to come to the house on same day. Oscar arrived on time, he was very professional and knowledgeable. Oscar inspected the furnace , found the problem. Oscar took his time to ensure that the furnace is working right . I’m glad we purchased our system with Willard’s because they have knowledgeable technicians. Thank you Oscar for coming in to check our furnace despite the cold weather of 47 degrees. . I highly recommend Willard AC, Plumbing and Electrical .Grace F.

Jonathan and Braden were very professional and knowledgeable in the electrical field. They not only showed up on time, but also called me to make sure I was home before they showed and gave me some extra time to get home after getting my daughter from school. I honestly learned some stuff from them regarding what they were inspecting. I will definitely refer them to my family and friends, also you, if you are reading this. Just all around great people. Two 👍🏼!!

Service man Eric Hinton was very polite, professional, quick to determine problems and repaired in a timely manner. Would recommend this business along with this service man. A+ to both. Would also like to compliment the lady I talked to on the phone to get appointment.

Eric Hilton was AMAZING. He was very thorough and explained the whys and what ifs behind everything. We also had a bad carbon monoxide leak and he literally saved mine and my familys life. We have had others come out for the same repairs, and they did not catch that we had a leak. His customer service was a 10 out of 10. He took his time to make sure the job was done correctly. It was not a rush job. I would like to use Erics service in the future! Im 100% satisfied!

Christian went “above and beyond” to prevent a big possible problem. I had a friend at the house but he kept in contact by phone to keep me informed. He is a superior employee!

Oscar was amazing. He was very detailed and thorough in his inspection. His explanation of the systems was very clear. He was patient with us seniors and wanted to be sure we didn’t have any questions. He gets a five!!!

Mr. Sisemore showed up when he said he would. He was very respectful towards me and my home. He diagnosed the plumbing problem and fixed it. He was very efficient and left the work area neat and clean.

Weve used this company several times and have always been happy! Our service tech, Eric Hilton, was professional and took the time to explain everything to us. He even helped us sort out financing over the phone on his day off. We really appreciated it, and will continue to use Direct Service Company!

Our sewer line had some pretty serious root damage and it was causing a lot of problems. Daniel came out, explained all of the issues and solutions in a way that I could understand. He and his team (Matt, Larry, Donald) were professional and quick. They demonstrated expertise and got our plumbing back up to where it needs to be. Would highly recommend.

Jesse was on time, respectful and extremely skilled. He was very patient with all my questions which made me confident in his workmanship.

Hunter, my Willard Service AC Technician was Prompt, Polite, and Professional.I recommend him to family and friends if service is needed.Charles L.

Very thorough in working out the various options for a backup generator system.

I contacted Direct Service for HVAC maintenance of my 23 year old upstairs and downstairs units. The technician, Eric Hilton, arrived on time. He thoroughly examined the units. Since both of them are so old I had many questions. He clearly both explained and showed what he was examining. I asked him about replacement units and installation since mine are obsolete and I know I will need to get new ones within the next year or two. He shared information on units that would be appropriate for my needs, and estimated costs and financing. He explained and helped me understand the answers to all my questions. I use Direct Service because I have used them in the past and they use very highly-trained and qualified individuals like Eric Hilton. He earned my trust and continued business.

Hunter was a very polite and knowledgeable technician. We enjoyed having him here to inspect our units.

I’m very satisfied with their service. Our technicians Mark and Thomas were great. They were punctual, professional, knowledgeable, courteous and went out of their way to help. The job was completed in a timely manner. I would highly recommend them. Also the customer service was very helpful and nice with all our questions regarding the service job beforehand.

Jesee was awesome. He went over the system with me and also showed other options to help the system performance.I am a big beliver in preventive maintenance and this service that Direct Service provides has always been excellent. We have been customers of theirs for at least the past five years.Thank you.

Just had Oscar as my HVAC guru. He was awesome! Very personable, professional and knowledgeable. He diagnosed the problem quickly, and let us know about some issues we werent aware of. He explained every step in great detail, and I learned alot about HVAC that I didnt know before. Kudos to Willard and Oscar for giving excellent service. Get the membership and get those units serviced regularly yall. My family is no longer sweating and we are comfortable again!

The service was great! He invited me to walk through the system with him. He showed me step by step what was happening and gave me options. He was friendly and kind, even my dogs liked him! Great experience overall. I was dreading the repair but now I’m glad I called.

Matt came to our home for a plumbing inspection. He was very thorough in detailing out what was needed and also what was not a major concern. I thought he was fair in his descriptions and I learned a lot about how our plumbing works and what issues to watch out for and what options to consider in order to keep things working. Much appreciated.

Donald D was professional, personable, upfront, and very pleasant. He answered all of my questions, and addressed each and every one of my concerns. I would absolutely call Willard again for my plumbing/AC needs.

Tanner was very professional, polite and knowledgeable in changing out a shower temperature mixing valve and replacing 2 sink stoppers. I would use Willard Plumbing/Direct Services again and recommend them to friends.

One of the employees was driving recklessly through school zones in palmer this morning. Cutting through traffic going the opposite direction almost hitting a boy walking, to get to a driveway that cut through to the next street. Although he did not make it to the connecting street before getting stopped by traffic it did not stop him from rushing through side streets and around cars only to get him looped around several streets that did not get him to where he was going. Very dangerous very unprofessional in a company vehicle and extremely negligent! This employee should have their truck taken from them immediately! He did not save any time for himself and almost cost him at the LEAST one childs life! What an idiot

Hunter was great! Extremely knowledgeable and pleasant. I always feel like Im good hands whenever the Willard team come out! THANKS

I received great service with Donald Driscoll today! He was very professional and answered questions we had with our plumbing concerns. He included detail information with pictures for us to provide to the other party. Thank you Donald!!

Matt came for a plumbing maintenance call. He was very personable and patient. He took the time to really explain and educate me on the plumbing in our house. If we need anything fixed, we will definitely be calling him back out!

My husband and I are new homeowners and are going through the typical homeowner crash course with updating all of our homes systems. We signed up for the 14.95/ month membership and aren’t receiving any of the benefits of it. The first time we were trying to utilize a “free tune up for AC” we were told that our first unit was too old to work on, which is understandable but there weren’t any steps taken in the positive direction by direct service company to switch the membership over to the newer unit and to try and reschedule for a different tune up after switching the condenser unit memberships. I had to complain and told the company to cancel my membership in order to get another tune up.Now we just had the other tune up appointment and which took 45 seconds I swear to God for them to look at our unit and tell us they can’t do anything again. Richard stated this because our pipes were frozen he couldn’t do anything. The invoice said “ System is frozen up. I explained to our client that we would need to return after the system thaws out. I explained to her that we would need to turn the system off and let it thaw out and reschedule as a SERVICE CALL, she said that she would not do that and wanted to cancel the call.”Now my confusion is to why it needs to be a service call when we already pay our membership monthly and this is SUPPOSED to be a perk of the membership, it feels like I’m paying 14.95/month for them to periodically show up and say there is nothing they can do.I canceled my membership and recommend that anyone wanting to dabble find a small HVAC company and stick with them. Don’t waste your money.

We used Direct Service for a plumbing issue. Matt was our technician and he did an awesome job of replacing our toilet and putting a shut off valve on our hot water heater. He was on time, very professional, and very manerly. He informed us of any additional issues and took care of them too.

The AC tech Vincent was super good. He showed me a couple of things no other repairman has ever shown me about things to watch for to keep my 1994 AC unit working efficiently until my next summer inspection. The annual maintenance contract I have is a great deal and comfort for me and a money saver. I feel like I am in trusted and good hands with Direct Service Company. Thank you!

AC stopped working late in evening. Called next day at 8am and was given a time slot of 11-1. Eric arrived at 11am and luckily it was just a bad thermostat. Eric was great! Very professional and knowledgeable! Super nice! Great customer service and communication from the office and Eric! Thank you!

Jonathan Firm is very inpatient, unprofessional and rude. I will be finding a difference company who is willing to actually help. I had recommended this company to my sister in law but the way he treated her is unacceptable. I wish I could give 0 stars.

This has nothing to do with plumbing lol (though according to the reviews, they’re great!) My friends and I were stuck with a flat tire in Dallas. Felipe took time out of his day to stop and change it for us. :,) He was so kind, generous, and respectful. I can only imagine he approaches his career similarly. Thank you, Felipe!!

Erik was so very helpful! We are thrilled that he was our technician today! We actually request him every time we need AC work done. He was on time, respectful of our home, neat and paid close attention to detail! Great job, sir! 👏🏼

I called Willard and in one day they had Eric, the technician, to my house diagnosed my problem with my A/C, he created a temporary fix, and he had the necessary part ordered to repair the following day. I would definitely recommend Willard and Eric to everyone. You wont be disappointed!

Alex and Kevin were great. They were professional, timely, knowledgeable and took time to explain the installation and checks they had completed. I feel confident with their quality and would absolutely recommend their service. They replaced one of the terrible Lennox units that needed to be replaced that Lennar had installed with my 5 year old home with a better Trane unit. They made a difficult situation much more pleasant which I appreciated.

I am very impressed with this company and especially Hunter the technician, he was very informative, professional, and explained everything in detail. I will definitely use them for now on.

I called at noon concerning water leak and was put on schedule for 2:00 same day. Couldnt believe the quick service! Matt was very professional, arrived on time, and knowledgeable. Well definitely be using him in the future. Thanks so much Matt!

Our tech was more than willing to try patching up our old 1980s system, we opted to replace; no hard sales push, very outgoing, he was a huge help

I am a new direct service customer and I had Casey Wilson as my technician. I was extremely satisfied with the work that he did. He made sure to provide pictures and discuss in detail everything he was doing.He went above and beyond my expectations. Not only that, but he was very polite, knowledgeable, and respectful. He also answered any questions and/or concerns that I had in layman’s terms that I could actually understand. Overall, I would highly recommend direct service air to anyone who has any HVAC problems and/or needs.

I am beyond dissatisfied with this Direct Service, Im disgusted to say the least!!!!!! My ac broke this weekend so I called them to get a quote and diagnosis. When they showed up they were more worried about upselling me and trying to get me to join there monthly plan instead of finding out what was wrong with my AC. Once I told them that it wasnt blowing air through my ducts, without looking at anything, he immediately said it was my blower motor. He went to his truck and came back with a $5100.00 quote. I immediately started crying. Im a single mom trying to make it and there is NO way I could afford that. He then said, we have financing options. Even financed I cant afford that. Even if I had 2 incomes coming in doesnt make it right to knowingly rip people off. What REALLY pisses me off is that little did they know, my dad has been an airline mechanic for 40 years. He came over took and it apart, he found the part that they said was broke online. THE PART WAS $300.00 NOT $5,000.00. I was lucky enough to find a HONEST contractor to install it for $300.00. So total I paid $600.00. They know that 99.9% of people dont know how to take the unit apart and find the part they are looking for so homeowners are at their mercy and are stuck paying the UNGODLY amount money. This company does NOT care about you or your family. They care about ripping people off because they can. SICKENING.

Eric did an excellent job diagnosing and repairing my HVAC unit that had not been working for 2 days in 100 degree plus heat. I will definitely be using again and recommending!

Matt installed a rain shower in the master bath. Beautiful job. Very professional, friendly, knowledgeable.

We have used this company for many years. I only recommend this company. Great service and always on time! We needed them and they came right away (Hunter Woosley)and explained everything to us so we understood what was wrong and why. Thank you!

Juan V. is a superstar. Very professional, courteous, and skilled.He responded to an emergency call and saved the day.I’ll call them for any future plumbing or HVAC needs.

Oscar was my technical he was excellent, very patient, and explained everything to me. I was willing to get it fixed on the same day.

Resolved our toilet plumbing issues quickly for the most cost effective solution.

Jesse Fosse went above and beyond to explain everything he was going to do to service our heating system. He took pictures to help explain what each component is designed to do and things that may be needed in the future. Very nice, thorough and professional.

Richard diagnosed the issue quickly and did a great job of explaining the problem and solution. Thank you!

Hunter was a true professional in every sense of the word. He walked me through every check he made and provided me with options in preventative maintenance. Highly recommend Willards and Hunter!

The technician came out to do a plumbing inspection he wasn’t very friendly at all or reassuring (he kept the same monotone voice the entire time he was here) like the other technicians who have come to my house from Direct Service Company previously (all of the previous technicians from Direct Service Company have been great!). He just randomly walked through my house without notice which was fine because I knew what he was here to do but it was the way he did it. What I was really taken aback by is the fact that he just randomly walked into my bedroom without asking for permission first or calling me into the hallway which all of the Direct Service technicians have done in the past to dig off on the inspection report. That did not sit well with me. He also refused to perform the service that I was advised that he would perform such as clearing/cleaning the drain lines. I was told by the scheduler that if they needed to be cleared that would be done which the technician advised he refused to do. He explained why he wouldn’t do it because he felt it would do more harm than good which I don’t necessarily agree with as I’ve had this done with other companies in the past with no issues. I feel that this inspection was a waste of my time as it seems to me that he only came out to see how the company could get more money from me but was not very beneficial to me the customer/ member of the company. I’m disappointed in the company as this wasn’t the level of service that I’ve grown accustomed to with Direct Service Company they’ve always been so accommodating in the past.UPDATE 8/11/2023:I had to call Direct Service Company/Williard to come to my house AGAIN FOR THE 5th TIME!!! for an HVAC unit that I’ve only had installed BY THEM since October 2022 because the system stopped getting cold AGAIN and was blowing out hot air. The technician David Rafael that they sent out was nothing short of HORRIBLE!!! His attitude was very bad he was very rude and proceeded to tell me that “I needed to fix my attitude” because I guess he didn’t appreciate it. He also seemed to care more about collecting my money more than fixing my A/C. Direct Service Company wasn’t concerned about the money until they fixed my issue first because they cared. He proceeded to insinuate that if I didn’t change my attitude to his liking that he could just leave WITHOUT FIXING MY A/C!!! The fact that it’s 100+ degrees in Dallas right now didn’t seem to matter to him at all!!At this point I just want them to come and get this lemon and let me go and purchase a better system with another company. Ever since they merged with Williard the level of service has gone downhill TREMENDOUSLY!! I no longer want to do business with them anymore.

Juan was very professional and he assisted us to the best of his abilityHe was prompt, courteous and helpful.

So far so good, installation scheduled for tomorrow AM. One day service for complete remove and replace of 4 ton unit inside and out. Have used this company for ten plus years and have always received excellent service with no hassles or re-trips to fix problems. Highly recommend them to all our friends and circle of influence.

Eric came out to give me a second opinion on my indoor unit, if it would be fixable or if I would need a new unit..He went to take a look at the outside unit and caught the sloppy job some other company did changing the motor..it was completely wrong wired , blades upside down !!!!Needless to say that I will go with Willards for the new unit which will be installed hopefully soon..Eric knew what he was doing and from the beginning I felt that he was not after a quick sale , but he was really here to get the best deal for me..I appreciate and I highly recommend Willard air conditioning

Hunter out tech was great and explained the process and everything that we would be needing in the near future. Great customer service.

Daniel did an awesome job with explaining everything to us in detail, giving us options, and working to resolve our issues by getting a crew out quickly to solve our plumbing problems! We definitely give you 5 out of 5!

Eric was very knowledgeable on mini-split systems. He identified the issue quickly on my Mitsubishi Mr Slim and explained the problem in detail. I’m technical so I appreciate the technician “native lingo”. Will definitely use his service again!

We had been without cold air for 6 days. After exhausting the DIY tricks I called Direct, expecting the worst, knowing I needed a full replacement. They were quick to get someone out next day. Eric was awesome. While the nees of needing a new unit was expected, he took the time to explain and show us exactly what needed done and was able to get us cool air quickly. When we purchase our new unit, it will be through them. I was impressed with the time he took. Very thorough and professional.

Direct Services was great until they were bought out by Willard. Now they just want to sell me 50K worth of new units and won’t respond to a simple service call. Did I mention I missed my Son’s award ceremony waiting for a tech that won’t even give a call with an ETA. Thy have lost my business at my home and all of my rental properties! Do not use this company for anything!!!!!!!

I highly recommend Stuart Smith. Thank you Stuart for your knowledge, professionalism, and the time you took to help me understand this entire air conditioning situation. Stuart knows his craft well. It has been a journey with this old AC unit (ha!) and it’s time to be replaced. Stuart helped in securing the funds to get a new Trane AC unit that I can afford. Thank you, Stuart! I truly appreciate your working with mom and me.

First off, I want to say I had no issue with the service itself or the responsiveness. The technician arrived on a Saturday evening for which I am extremely grateful. I am 7 months pregnant and being without air conditioning this summer would have been miserable. The issue I had was that we were under the impression a different repair was made than what was made and therefore paid way more for the repair than is acceptable. I’m going to give the repair guy the benefit of the doubt and just say that I misheard what he said. But when I looked at my receipt and found out that I paid more than 3x the amount I paid for the exact same repair last summer, I was pretty upset. The part itself costs very little and they increased the price on it over 1000%. That’s not a typo. I was not happy paying $1,000 for something I paid $300 for last summer. I understand if there is a charge to come out on a Saturday evening or something, but this is price gouging and I will not be using this company again. Very disappointed and to be honest, angry. I feel they took advantage of my lack of knowledge.

Richard was a friendly guy, but did not leave me with a very easy feeling. Upon arrival he made some observations on my ac unit in my attic. He told me there was a small leak and was uncertain as to how long the compressor would hold freon. To replace the whole thing would cost onward of $9,000. So, I instructed him to just go ahead and charge the comoressor with freon. Later, he changed his story to Theres a pretty big leak and his $605.00 work he did might not make it through the night.. He comes across to me like he cant get his facts straight. He left me feeling pretty nervous.

Matt was my technician today and so far everyone that weve had helping us from Willard Air Co. have been extraordinarily professional. Unfortunately got some bad news but was expecting it with old cast iron pipes. Regardless, everyone has been attentive and knowledgeable. Thank you gentlemen.

Hunter was very nice and professional and did a great job!

Hunter was fantastic great job very professional kept me informed on the progress, I am very pleased with the service

Eric was excellent, he was on time and very professional. Took care of my problem and made suggestions for a shield plan that we did sign up for. Best technician I have encountered in a long time.

Hunter is a very polite and professional young man, he explained all that was done. And even gave a couple of recommendations, great job Hunter, thank you 😀

Our AC went out when we were in a heat advisory. The company actually answered the phone (no automated service) and responded very quickly. Jesse came right out, discovered the problem, ordered the part and fixed it the next working day. We are so thankful for the speed in responding and fixing what could have been a terrible situation. We are grateful for Jesse and everybody at the company. 5 star service.

Another job well done by Direct Service. Had to replace an ancient heater and A/C unit. Julian and David arrived on time, started working and did not stop until the job was done. Knowledgeable, courteous and they answered all my questions. Reasonable prices and great service. .A big Thank You to Richard who discovered the problems with my old heater before it could become a big problem . I have been using Direct Service for many years and they never fail to do a super job.

Oscar was professional, thorough, and took the time to explain our estimate. Always pleased with the service, and will continue to use them!

My ac started making a weird screeching noise during the night. I called and next day, someone came out and checked my unit. The work was fast and my house is way cooler than it was before. The techs were very friendly and professional. I highly recommend this business for your AC needs.

Zach is our technician and came out the same day we called. He was professional, thorough, and courteous. Took pictures and fully explained his recommendations. Glad that we renewed our membership with this awesome company. I highly recommend!

Great professionalism. Extremely knowledgeable. Top notch . No complaints. 5 star service. Will most definitely call and use again. Thanks djw . Daniel Hollis comes highly recommended.