Sears Appliance Repair

Mr. Lee was very professional, knowledgeable and helpful. He was quick to get to work and get the job done. If I could choose a technician, instead of getting one assigned, I would always choose Mr. Lee for my service every time; hands down no questions asked. Thank you so much Mr. Lee for an outstanding service.

A review of Travis is 5 stars for his communication, professionalism. Unfortunately he was not able to diagnose the issue. He did leave us some instructions on trying to give more information but I still needed to pay a diagnostic fee even though the problem was diagnosed.

Tech was friendly and professional. My only gripe is this. The diagnostic was waived if I agreed to the repair. I was never give the opportunity to agree to the repair. It ended up just being an easy fix but $300 for the repair is steep. I get the extended warranty would have lowered the price but we only own one appliance. I would prefer that I would get the price up front and the decide if I world be willing to go through. With the repair.

My technician was very thorough and went above and beyond to get both my heat and air working after they had been out for more than a month. Im very grateful for his service and is work ethic. Thank you so much Mr Abdul

The service tech was great! I learned a couple of things about my dishwasher I didnt know and will put to use in the future. Overall great guy!

The Sears technition was very helpful in explaining pricing and options. He was quickly able to open up the washer to evaluate problems. Was thorough in opening up dryer to inspect and test components.

The dryer is not fixed the door still hangs. Tech. Told us to go to hardware store and find fix. Horrible service guy. Tried scaring family talking about the washer wouldn’t fall under warranty before he even checked.I need my dryer fixed since I paid $600 for a warranty.

He helped us find a huge bubble in our washing machine hose. That was not on his job description. That could have burst and flood our home. So so so appreciated!!

Very nice and polite. The tech investigated the problem. Reset all the error codes. Now the washer work fine.

It took 2 hours to replace switches in stove and it didn’t fix problem and repairman didn’t put it back together right. so hard to turn knobs. Had to call for another repairman to come another day. Repairman followed protocol and was polite

Travis was awesome. He answered all my questions and did not get upset when I watched him diagnosis the issue. He found the leak really fast. He was very nice. I hope if someone has to come out for an issue I might have in the future, it will be him. Thank you, Travis for your thorough, fast, professional assistance. Blessings.

Never use this company! They have no respect for the customers time. I have been rescheduled 7 times without notification. I was rescheduled without notification after I told them I could not take another day off for them to no show. I am over 60 and have never experienced such poor services and disrespect!Do not ever use this company! They are not the Sears that I remember!!@ These fool think I gave them 4 stars! They dont deserve 1 star!!!

Kevin was experienced as shown by the way he quickly assessed the refrigerator repair needs and quickly made the necessary repairs. He was polite and cleaned up his work area. We were pleased with his performance in our home.

Technician showed up was done in no more than 10 minutes. Great Job

I had good service. , I could not use my dryer for a week and something was not right after the first tech. ask the second crew that came. Now my dryer is working perfectly. But I had to reschedule doctor appointments today twice because of the change in the service call.

Showed when he said he would. Very professional and very knowledgeable

Professional, did a great job and did not leave a mess. He did install the relay board and said its fixed. He did not wait to see if the oven came up to temperature. I had to make another service call.

Technician was very nice even though he was outside waiting for 15 minutes because I forgot about our appointment.

If a customer concern is not addressed then it is unprofessional to wait 48 hours to rebook. I told her my father is on oxygen and can’t be hot. She offered an appointment 2 days later only to change it to the next day after my discontented response.

Sears needs to follow through after leaving a home, this is ridiculous tried calling on the phone no help on hold forever no results! Travis states he came to my house and checked my washer, he did not even drive into my neighborhood! What bogus is this that the technicians can lie!Sears warranty sucks!

Labor cost was $345.32 for Less than 30 minutes of work. Technician Could not answer any questions about the billing process. We were asked to turn power on and off at the breaker box. Replacement part was $74.73 plus $6.17 in taxes. We will never use your services again at these prices.

This dude never showed up at all. Lied about showing up with a different address. Raymond does people dirty. I took off of work for him to be a no show. This company sucks. If this review could only post zero stars thats exactly what I would have clicked on.

My technician Kevin, was very professional ,courteous and informative. Problem was solved promptly... Thanks for your service Kevin...

Had a tech come out to service my refrigerator. Said I needed parts ordered. The parts were on backorder so I had to wait almost 4 weeks for the parts to get here. Tech came back out to install the parts just to tell me they needed another part and by the way we cant install them because its not covered. So now Im back to step one and no working refrigerator.

Parts arrived on Tuesday and Luis arrived Wednesday and installed. Great job

Technician was knowledgeable, fast, and friendly! Great service!!

Raymond is Great! It was just a little late for him getting here. Not his fault. He works hard, and is a great technician.

The repairman got here finally due to mix up in dates. He was here late Wednesday afternoon, corrected the probles and was on to another job.

Tech told me he will back in 30 minutes ,have not showed up yes since June 6 or never heard of from sears or choice

It makes a big difference to get repairs from a technician who knows his stuff, and tries to help his customers. Gary has been that guy and it means a lot!

Didnt fix our product, seemed in a hurry to leave, even though I asked him to recheck the washing machine after he installed the stabilizer.

Luis was very efficient and professional.I strongly dislike your AI system!!!

Everything went well and the service and id the repairs and was on his way in record time.

I cant rate him high enough - Youd need more stars. He was EXCELLENT, personable, and highly professional.

Excellent service. Arrived early, easily diagnosed and repaired problem. Very personable.

Did great and fast job

Marcus was a very professional quickly diagnosed and fixing the dryer. Great job

Arrived on time. Good explanation for the fix on the ice maker. Had the needed part on the truck and got it fixed.

He was wonderful. Wil ask for this tech again

Very good- professional

Courteous, helpful and honest.

He was very helpful and quick.

Good experience & explanation from the service tech Harold for my dryer

On a scale of 1to 5. You guys get 0

He did a great job and fixed the problem.

Problem fixed. Very happy with the technician.

Very informative and showed/explained the repairs needed. Will use again...

Tech. Never showed up wasted my time all day. Very poor service and didnt call

Marvin was prompt and fixed the problem. I’m very satisfied.

He seemed very knowledgeable and friendly.

Very professional and quick.

Marc was spectacular and very professional

Was able to fix the washer this 2nd time around.

Lee is always courteous and helpful.

Good experience with technician. Thx!

Very professional and knowledgeable

Professional tech! Good service!!!

Ahead of schedule and great work!

Technician was absolutely the best!

Friendly, on time

Not arrive to the appointment

Grate service!

Great job.

Great experience

Very informative