Deeply disapointed with Evergreen. They installed a whole house dehumidifier a few years ago that stopped working. They sent someone out to check the unit but the technician was unable to fix it. I called several times and left messages but received no return call. I think Evergreen might be part of Lockridge HVAC now. I left a message there also but no response.UPDATE: After reading this review, the manager apologized for the communication issues and sent technicians to assess the problem. Were in the process of seeing if what they did fixes the problem.
Isaac was very knowledgeable and answered all of our questions. He checked the inside and outside components and assured us the system was functioning properly. He also recommended having the AC ducts and fan unit cleaned. We had that done and it has made the system quieter and we are very pleased with the results.
Great company, great people. They made every effort to keep my family comfortable while our AC was down and every effort to get our new AC in as quickly as possible. They even came out a few months later to inspect a water leak that ended up being our roof and didn’t charge us anything for that trip. Highly recommend these professionals.
Antonio is a amazing tech. He went above and beyond for my momma.he was patient, knowledgeable and definitely a God Send for my issue.Ill request him for all my future visits
Just recently had our old AC/furnace replaced with Evergreen. We went with them because we saw that they had good reviews, but I wanted to make sure ours was included because although pretty good, there are things they need improvement on.The good: The service techs that came out have all been pretty pleasant and respond pretty quickly when we called them. We have had multiple issues with our new AC, so we’ve had to call them out a few times to fix it and they are really good at coming out to keep us comfortable. The company also fixed a mistake they were responsible for (they spilled the contents of the drip pan on our ceiling causing damages to the ceiling). However, this will also get mentioned in the things to improve on.Things Evergreen needs to improve: When the initial tech comes out to survey what needs to be done to your home, PLEASE be very specific on possible issues that may arise. Any HVAC professional that has been in business for a while should have worked on older homes in the past and should tell their prospective clients that older homes will more than likely need updated wiring. We found this out the hard way when our new AC unit kept reversing polarity. (Never happened with our older unit) Had we had known before hand, we could have provided the necessary wiring for the new unit so we wouldn’t have to call the techs out constantly to fix it. Also, it took us constantly pestering Evergreen to not forget about sending their contractor to come out and fix the ceiling when it got damaged. They got it done, but I feel we shouldn’t have had to pester them to get it done.Overall, they were good, but just some things here for them (and you the consumer) to think about when choosing Evergreen.
I called Lockridge-Priest and Evergreen showed up??? Diagnostic inspection of my AC unit was non existent. Technician didn’t even go in the house to see if cold air was blowing or not- said nothing was wrong with the unit- it was just old. When pressed him to go inside to see if the air was cold, he came back and said it was my fan motor and would cost me $700 and to call the office to schedule an appointment. Charged me a fee for his trip and left.Very dissatisfied!
Ive found everyone at Evergreen to be courteous and professional. I appreciate the ability to communicate with them via text. My installer David was a pleasure to work with. My maintenance tech Hunter does a great job answering my questions and making sure my system is working properly. I would not hesitate to recommend Evergreen Heating & Cooling to my family, friends and neighbors. -Matt
The service technicians were very courteous and polite. They made sure everything was right and cleaned up after the job was completed. They helped me set up the thermostat on my phone and showed me how it worked. Both of them were friendly and worked diligently.Thank you Evergreen.
We had two HVAC units (upstairs and downstairs) stop working ar the same time in the heat of JUNE! Evergreen promptly sent Hunter to get us running again. One fixed immediately and one had to wait on a part. Hunter was knowledge and courteous- a pleasure to work with. Thank you!
We found evergreen when our ac unit went out one summer. We have been greeted with excellent employees every single time we need their services. They are trustworthy, reasonable , and generally just nice people. They also problem solve and get the job done as soon as possible, which is super important.
After a not so perfect initial installation, a second visit resulted in quality and professional work done by David and his crew. The reason I went with a named company was justified when they made things right in the end. The crew is very polite, work very clean, and text when they were on the way which was great. The price quoted was reasonable and less than I expected. My air is super cold, thanks Evergreen.
The guys were on time and very polite. They listened to my concerns and addressed each one. They gave me a manageable plan to solve my AC issues and did not pressure me or use fear tactics to do more work than is needed. The service fee is pretty standard fair rate. I will use thier company again.
UPDATE:i called evergreen back the next morning and talked to the manager around 8am. He said that they would be back between 2 and 4pm to fix my issue. Someone calls a little after 2pm and tells me that they made a business decision not to come back to my house, and that they would mail me a check for my $75, which after a month, i still have not received. So instead of telling me that at 8am, they made me wait another 6 hours on a day that got up 105, before telling me that I needed to find someone else to fix my issue. So i called another company to come out that night. This guy actually took the cover off of the inside unit ( which the evergreen technician didnt do) and found the issue. My inside unit has 2 water sensors and one went bad. So after getting up 92 degrees in my house, my bad thermostat is back on my wall and working fine, and I paid around $200, which is less than a quarter of what the evergreen technician wanted to charge me for a new thermostat.ORIGINAL REVIEWThese guys came to my house today for my ac issue. The thermostat lost power, because that what my system does when something is wrong with the inside unit. Instead of listening to my concerns, he insisted the thermostat was bad, and wanted to charge me $835 for a new one. I paid the $75 service fee, and went and got a new thermostat at home depot. It didnt work, it said the c wire had no power.I also tried my neighbors old thermostat just for a test, and it did not work either. When we put it on in his house, it worked fine, so the thermostat is not the issue. While I still dont know what the issue is, I know I wasted my time and money on these guys, so beware if you are not sure of the issue.
Highly recommend this company! I had a HVAC safety concern over the weekend and they responded quickly and conducted a thorough inspection of the system to ensure proper functionality. The actual issue turned out to be completely unrelated to HVAC, however the inspection conducted helped us to narrow down possibilities and ultimately resolve the problem. The technician was respectable and took great care in handling the equipment. Again, highly recommend!
I got off work & when I made it home the temperature inside was 95. I called Evergreen & had the pleasure of meeting Lacey Wachsman. Lacey was very professional, she called me to let me know she was on her way & did a great job!! Got my a/c going & shes going to be my go to for now on. Thanks Lacey!
These techs both worked very hard on straightening our pole. We appreciated the work they did and were very satisfied with work. We are very satisfied with all the work your company has done. Thanks
Used them last year and this year for the same AC issue. Both times, extremely responsive.. at the house within 24hrs .. personable and knowledgeable technicians and good value in getting me back up and running. Highly recommend, will use them again and wish more home repair vendors were this good!
I called after our Texas heat has been an all time high and we had an issue with our a/c. Within an hour David and Hunter were at our house. They were very nice, professional appearances, David immediately went to our unit in the garage closet and found the issue. Very pleased with this company, highly recommend and they will have our future business.
We were very satisfied with Lacey. She was very thorough and professional with the things she checked. Thanks very much. 5 stars.
We have a service contract with Evergreen. For one flat rate they check our HVAC twice a year and give us a discount on all repairs. They are on-time and do quality work. I’m totally satisfied.
I cannot say enough about this company! The tech guy David came to fix our ac after hours because my husband is elderly and an amputee along with recovering from a stroke. David was courteous and professional and had our ac running within the hour. I will definitely use Evergreen again!!!!
Guy showed up and was complaining about his time over the phone. Before I even got to the site he was saying he had more important things to do. I was trying to get a full install. If you hire a ac company and this is part of there job but it’s a waste of his time I would not recommend this company. I’ve never meet a technician that quits before he starts but that is exactly what a evergreen employee does! I Guess in his eyes you are just suppose to pay and then you do your own work what a joke
1/29/24David came for the first biannual free check. Im so pleased for this company. Totally recommended!---9/23Brent is just wonderful. Patient and knowledgable. Very practical.Frank and good suggestions were given. I learned A LOT from him.This company gives the best warrenty. 10% cash discount was incomparable.Their office was efficient. I left them a message Sunday afternoon. Brent called me back right away, and their office called me the first thing in the morn, even a few minutes before 8am when they were supposed to start working. Impressive!
Ive used these guys a few times and will continue using them since they are knowledgeable professionals. They are quick to answer and help, the only reason I didnt give them 5 stars is because when I called they said theyd come at 3 but they showed up 2hrs earlier than they were supposed to. I was out running errands but had to rush home to attend them. Must have been some type of miscommunication with the phone people and the Technicians. But they were still helpful and nice about things.
Technicians always knowledgeable & eager to answer questions. We subscribe to the Comfort Club, which means we get our HVAC system serviced twice a year for a flat rate, plus discounts on parts & emergency work. They make recommendations of work that may be needed, but dont pressure you to do it right away. Office staff is always friendly and helpful, too! I always get nervous moving to a new town and having to find reliable service companies, but I have found a gem with Evergreen!
Tyler Glass was very helpful and cared about my concerns. He did his absolute best to provide great service and address all my questions!! Thank you!
Great experience in a bad situation. A/C went out Thursday 4pm. Home warranty couldnt make it until Wednesday. Called Evergreen they came out on Saturday, fixed us up in no time. Tech was awesome. Explained everything to me as he worked. Will use them again.
Exceptional Service and Professionalism: A Heating and Cooling Company Worth RecommendingI recently had the pleasure of hiring EverGreen Heating and Cooling Company for a repair job at my residence, and I am absolutely thrilled with the quality of service and professionalism they provided. From start to finish, they exceeded my expectations in every way, and I wholeheartedly recommend their services.First and foremost, punctuality is a crucial aspect of any service, and this company truly understands its significance. They arrived precisely on time, ready to tackle the job at hand. This level of reliability gave me confidence that they respected my time and were committed to delivering their services promptly.Upon arrival, the technicians conducted themselves with the utmost professionalism. They were courteous, friendly, and attentive, taking the time to listen to my concerns and thoroughly assess the heating and cooling system. Their expertise was evident as they quickly identified the issue and explained the necessary repairs in a clear and understandable manner. They patiently answered all my questions, ensuring I felt comfortable and informed throughout the process.The quality of their workmanship was absolutely top-notch. The technicians demonstrated a high level of skill, precision, and attention to detail throughout the repair. It was evident that they had a deep understanding of heating and cooling systems and possessed the necessary expertise to address the problem effectively. Not only did they resolve the issue promptly, but they also took the time to inspect the entire system, ensuring that everything was in optimal working condition before completing the job.One of the standout qualities of this company was their commitment to maintaining a clean and organized job site. Once their work was complete, they left the area spotless, as if they were never there. Their attention to detail in this regard left a lasting impression and further reinforced their professionalism.Overall, my experience with Evergreen heating and cooling company was exceptional. Their on-time arrival, high-quality workmanship, and professional demeanor surpassed my expectations. I would confidently recommend their services to anyone in need of heating and cooling repairs or installations. With their expertise, reliability, and commitment to customer satisfaction, they have earned my utmost respect and trust.
A technician named Tim came out and did a great job today! They were able to find a time that worked for me. Tim was quick, efficient and honest. He helped me understand the issue and made sure my system was running before he left! Great job Tim! And thank you Evergreen for the fantastic service.
I had a blower motor go out on my HVAC system so I reached out to Evergreen Heating and Cooling. They had a service charge of $75 for the initial diagnostic and told me that would be taken off if I use them for the repair. The quote was almost $1500 for the replacement blower motor. I asked what the breakdown was on the cost for parts and labor and they wouldnt provide me with the information. I asked the tech and he played dumb on what the parts would cost and labor. Told me that was decided by the office. I know the part itself is very expensive but I would have preferred them be honest with the breakdown. I ultimately went with them on the install because I was needing to get my air fixed. I believe the company should provide a breakdown with the cost of parts and labor so they can be transparent of ehat they are providing and that ultimately made my decision not to go with them again going forward. The tech wasnt very friendly but thats not a big deal as Im sure he was busy with alot of jobs.
Had my original HVAC person out twice and as well as a plumber to blow out main drain. Problem still occurring after 3 weeks of failed attempts to fix. David M diagnosed and fixed on the first visit! AC working great now…thank goodness. Highly recommend.
They fixed our heat pump after the reverse valve went out on us right before the freeze during the holidays. After Christmas our inside unit starting not wanting to kick in and they came back out no problem and got us heating again in less than 30 minutes! I HIGHLY recommend them and suggest you call them and ask for their yearly package as well. I won’t be using anyone else for my AC/Heating needs. Thank you for keeping my babies comfortable.
My sister had me meet technician, Brian to fix her heating system. He was punctual, pleasant, professional, and efficient. He located the problem, fixed it, tested it and was done in less than 15 minutes. The sticker price was shocking, but my sister already paid them. Overall, great service. 👍🏾
Evergreen heating and air are fantastic. Their tech David came out and looked at what our problem was and then consulted with his team. He was honest about the solution which was an enormous change with little value. I was happy to pay the service fee to finally know what our options are. Thanks evergreen.
Evergreen heating and cooling is a very good company to get your service or maintenance.When I called to schedule my maintenance, I got it set for the following week. I had to reschedule because of conflict and I told someone will be here the next day.Brian came between the specified time to do the maintenance. He explained to me his findings and suggestions which is not necessary to do it right I appreciate his honesty and kindness. He was professional with his job and answered my questions.I’m always happy to do business with Evergreen. I can call them when there’s a problem and I get scheduled quickly.I have not been disappointed with their work. I recommend Evergreen Heating & Cooling if you have any problems with your heating and cooling.Great job everyone involved!!
Truly next level customer service experience. The professional was on-time, courteous, and knowledgeable. He walked me through all my options and helped me make the BEST decision, even though it want the one that could have made him the most money. I won’t call anyone else for my HVAC needs.Edit: We had Mike at our house today to service our system. He was thorough, fast, and informative. He even changed a light bulb in the hall for us! We are customers for life.
First time customers. Very pleased. Rashad was quite professional, on-time, and gave us thorough service. Glad to have stumbled upon Evergreen! Will definitely use them again (just hopefully not anytime soon, ha!).
Our ac went out a few months ago. Service was nice and told us we could finance as we could not afford a new system straight out the gate. Talked to them a handful of times and their tech. But when it came to installing they were amazing until the fact that they never talked to us or the installers about the financing the unit. No one communicated our needs to each other. So after install we where left scrambling to figure out a solution. And when we tried running a monthly fee agreement. We got told we didnt qualify with no explanation. And left with the bill when nothing was agreed upon. Their techs and installers where great. But the lack of communication of not having enough to pay for it left us behind on some of our bills.
Overall they are a good business with customer service. There is a problem with the installation. There was a problem with the unit when it arrived. Factory warranty covered all repairs. They have been excellant with all my problems. I would recommend them.
Quality of work and the knowledge of their technicians was amazing!! After hours customer service was absolutely terrible. I noticed after coming inside Friday night that the house seemed a little warmer than normal. I noticed that the thermostat was set on 72 but it was already 78 degrees in my house. Knowing that I would get charged an after hour fee at any point if they had to come out Friday night or Saturday morning, I decided to go ahead and call them Friday night to have someone come out. I called about 9:00pm to request someone to come out to fix my AC and the lady automatically mentioned an after hour charge, which I was fine with. She took all my information down and said she would contact evergreens dispatcher and have her give me a call to let me know when someone would be on their way that night. I waited up until 1:00am and never heard from anyone and when I tried to call, no one answered. I received a call from the technician at 8:00am the following morning stating what time he be here to make repairs. When I asked him why wasn’t he able to come out last night when I requested service, he responded that he didn’t get called until 7:30 Saturday morning. I’m just aggravated that the original lady I talked to Friday night understood I was wanting my ac fixed now and not the next day. I can understand if everyone was so busy and I was just on a list but that wasn’t problem. Not sure if it was the after hours person didn’t relay the message to the dispatch person or the dispatch lady didn’t want to mess with it until the next day. I bet if it was her AC and it was hotter than heck outside, she would of made the call. Again, the technician was great and I didn’t take him 20min to fix my problem. The problem is the communication not getting sent to the next place.
Brian was dispatched to our home and arrived 15 mins after calling Evergreen. He was incredible. He had the part on his truck and we were back up and running with cold A/C within 10 minutes. I highly recommend using Evergreen for all your A/C needs.
Had an emergency situation and Evergreen Heating and Cooling were able to come the same day to help. The technician David Victor went above and beyond to make sure our AC unit was working properly before leaving. Kudos to David and Evergreen. We will definitely use them again for all AC and heating needs.
Thank yall for a professional timing it was very appreciated. Mark was awesome repair man. When I get the $302.00 to install my free on.i stall I love for him to come out and install. I will always calll evergreen heating and.air condition service.Thanks againCynthia Robinson
Called them for an estimate. Was an amazing customer experience. He sat down with me and provided an estimate on site. Had all his information ready, and didnt have to go back to his office to finish the estimate. We are scheduled for an install and they are easy to work with as far as waiting on tax return.
Not happy with technician service. AC stopped working, asked them to come out to check it ($75). First thing the technician said was this system is too old, if it needs anything you have to replace it all. Second thing he said was, before I can see if it needs to be replaced, we need to install this $1,000 motor. You could easily see that the wires for the motor had vibrated loose and rubbed through on the unit. Instead of patching the wires to see if the motor still worked, he just tried to sell me an overpriced motor for a system he was saying could not be repaired anyway! $75 and he didnt even try anything, just wanted to sell something else. Company should change their name to EverGONE because all your money will be gone when they leave!
4 different employees, 6 visits, $1352 spent but problem not found. My air conditioner is still not cooling. Ill never call them again.
Same day Service. Brian was very professional. He explained everything along the way. He made sure that everything was working and made sure that system started to cool before leaving. I would recommend 100% in scheduling your A//C service with Evergreen Heating & Cooling!
We called Evergreen heating and cooling in the morning and had an appointment for that afternoon. The service tech was on time and ran a diagnostic check to see who the outside fan wasnt running and found an issue with the amount of electricity that was reaching the fan. Found that, due to a power surge the evening before, a breaker had been tripped. He solved the problem and was gone within 45 minutes. He was very courteous and professional and discussed with me about the maintenance program they had. We will definitely call them again for all of our A/C needs!
Tim came out today after I called for an appointment yesterday, talk about quick service when others I called prior had a 2 to 3 week wait for a maintenance call. Tim was professional, knowledgeable and very.friendly and.easy to talk with about my concerns.I will definitely be using them in the future.
This review if for an estimate of my heating system. Bryan was on time and Evergreen did a great job of communicating prior to his arrival. He did a diagnostic check of my systems including the outside unit. He presented a very pragmatic opinion and never pushed any scare tactics or pushy salesmanship. I appreciated his time and considered it valuable.
Evergreen is super reliable! Used them to install my system several years ago. They always send a reminder each spring and come do maintenance in a timely manner. Would highly recommend.
We had out AC go out and it was so hot. Evergreen was right on top of fixing our issues. Then it went out again the same day and they ran back out here to fix it again. Different issues of course. Very fast and polite. Prices were awesome. And they service mobile homes.
After providing dispatch with my information, it took about an hour to get a response from the tech. From there, it was 1.5 hr wait (on a Saturday). The tech was on time, friendly and had my AC working within 20 minutes! The service fee was a flat rate plus the cost of the part my unit needed replacing. Another place I’d called in town would have charged me double for the device fee alone. Highly recommend!!
I had never used Evergreen before, but they answered my call in the evening, after I tried to call other places that were either closed or not answering my call. The lady on the phone was professional and helpful, and she made sure we knew what costs would be involved BEFORE they sent anyone to our house, which is much appreciated. The man who came to our house was friendly, knowledgeable, and fixed our AC problem in less than 10 minutes. I would definitely recommend this company!
Tim came out to do a semi annual inspection of my units for the first time. He was extremely thorough and brought me his report card of my systems. My units are only 3-4 years old but discovered my upper unit and an issue where the fan had collected a huge amount of dust and debris from the hot humid summer. He suggested cleaning and a UV light to correct the problem. Great service and knowledge in what he does, I couldn’t be happier. I’m actually going to have him come back and clean my duct work as well.I highly recommend using The Evergreen Team!
Jay Settle and Miguel were wonderful. kind and good. did a great job and inquired what else I needed...
I was able to schedule a tech to come out the same day, but unfortunately our landlord pulled a fast one on us…he originally told us to call and schedule, then once he was notified that a tech was on their way, he said to cancel because he already had someone in route.Evergreen was very professional in the way everything was handled. Thank you!!!
The entire company exhibits integrity, professionalism and quality work. We just had Mike, and prior to him, Tim who were above and beyond in their service and care. Candy always receives our calls of need with efficiency and care. I know she will get us the help we need quickly.We wanted to add to our previous comments by stating that words can’t express how wonderful it is to do business with a righteous company who sincerely cares about their customers
Excellent response and support anytime we need. Just had an issue with our thermostat going out. They had a tech out that same morning and the system back up and running within a few hours.
Excellent Customer Service from my initial phone call through to the completion of services. My technician, Tim, was a professional and did a thorough job in analyzing my A/C.Every time I use Evergreen, Im very satisfied and pleased with their service. I also think that their maintenance program is very beneficial. I HIGHLY recommend Evergreen.
Rashad Craig came today to diagnose our AC issues. Within minutes he had an idea of what was wrong, explained the process, performed the work and quickly we were up and going! While here, he took a look at another unit that was leaking and again had it quickly repaired! Very kind, professional and definitely ‘knows his business’! Thank you Rashad!
About to call them again need to add some more supply lines. Great service and value. Had multiple bids on a new system. I did not choose low bid. Why because the offered Evergreen offered the best value. Cheapest is not always the best. BTW I work in construction estimating and project management I tend to look at contractor value vs cost.
Will definitely use Evergreen again! My AC tech Davis was the best! Came out late at night and was super professional and knowledgeable. Went above my expectations! Thanks so much!
Tyler and LP are professionals. They are local and good people with prompt service. My go to HVAC and electrical contractor.
Hunter was very professional. Thorough from repairing the unit, doing the 6 month maintenance and even helping me connect the new thermostat to the WiFi . Wonderful!
Evergreen is the best Ac company I have ever worked with and their tech Brian is on his game super customer service and all around great team! Everyone is super nice from the schedulers on the phone to technicians!
Very professional and easy to work with. We bought a condominium that had been gutted by the previous owner and needed two new custom air units and ducting throughout the unit. We called Evergreen because we were told they were very familiar with the building. I called a bit after hours and left a message thinking I may get a call the next day. Within a few minutes I got a call from Gary. He was great, very professional and obviously knew what I needed. He ended up meeting with us and with our architect several times and researched the custom units we would need and within a week or so had a proposal and had the units ordered. He answers my texts quickly and goes out of his way to be helpful. I highly recommend this company and Gary in particular.
Mr. Mike was great. Good job by all service personnel. The company sends a text to let you know someone has been dispatched. Candy also is friendly and prompt. Always top notch!AmenAlso, the comfort plan is great. Try one of the 3 tiers offered.
Every time someone comes out to do routine checks they are polite and professional. Their quality of product and customer service are untouchable in the Waco area.
Excellent communication on scheduling service repair. Our technician was Tim- he was professional, educational and fixed our problem quickly.We have used Evergreen for service at our prior home with great experience as well.
Tim (I think his name was, Im bad with names) came out today and looked at my system after some bad experiences with a few other local companies. He walked me through my system, explained how everything worked, and explained where we could see some improvements. He didnt try just tell me my system was garbage or try to sell me an entirely new system. His honesty was greatly appreciated and Im looking forward to having Evergreen come back out and perform the repairs and upgrades discussed.
This company is awesome! I called them and Brian was at my door within 30 mins!They fixed my clogged AC Drains and stopped the leaking!I will be using them for all my AC and Heating needs!
Service was good.The financing was easy process but it was explained to us from the service guy the difference in the loans; interest free for 6 months was the one he said was best. We are getting charged interest from the start. The financing company said they cant do any thing about it and Evergreen said they cant do any thing about it. I know we signed the agreement , but the service guy needs to know the financing better if he explained it to the customers. unhappy we are wasting money.
I needed after hours to service .My mother AC. stopped on a Friday afternoon called Evergreen and couple others. They got with and gave me a time for next day service. The cost was a little steep .But I Like the service and will use them again
Very competent. We had an issue and the company went above and beyond to make it right. Great to do business with. Called and they were at our house within 45 minutes and AC was fixed in 10 minutes.
We’ve used Evergreen for over 10 years. They have always provided us with service that is top notch and worked with us multiple times when our schedules have been in a bind and we needed solutions quickly. We trust them and their technicians not only in our home but with their advice and experience in the field. They go above and beyond to serve and care for their customers
When there’s a problem with your heating or a/c it’s always an uneasy time. The timing is never convenient and it is usually pricey to repair. The technician that came out to service my heater was extremely nice and personable. You can tell he’s not there to just do a job and leave, he really wanted to help and answered all my questions. That gave me peace of mind even during this arctic blast causing record cold in Texas this December
These guys are great. Came the same day I made the appointment and had the job done the 2nd day. It would have taken at least a week with anyone else.
From the initial diagnostics to new installation we could not be more pleased with their service. They came out as scheduled and on time. The technicians as well as office staff were professional and knowledgeable. They went the extra mile loaning us a window unit until our equipment came in. At completion they took the time to walk us through the operation and routine maintenance. I would highly recommend them.
Candy had Tim dispatched within an hour!Tim came out opened our unit and instantly figured out our issue!He helped get us fixed up until our part comes in.He was kind, courteous, and knowledgeable!
Rashad Craig responded to our call immediately. He was able to diagnose and fix the issue on the spot. We are so thankful for the great service provided! Rashad saved our trip!
Tim at Evergreen took great care of us! The AC went out after hours on Friday evening, Tim responded quickly and identified the issue. He didn’t have the specialty part, but took extra care of us by tracking one down even though the Lennox supplier was closed for the weekend. He came back and fixed the AC. We were so thankful to have Tim help us, he was knowledgeable and thorough, and definitely went the extra mile for us! Thanks Tim!
Technician was very nice, professional, helpful, and thorough. I love the maintenance contract, its reasonably priced and makes sure that everything is working correctly for the season. They make sure to contact me and are always on time.
This is my second time using this company. The tech was friendly, kept me updated on his arrival time. He found the issue fairly quick and had parts on hand to make repairs. He was able to give me additional information about other services. We’ll be making a non emergency appointment to have maintenance completed soon.
Wow, I was preparing myself for the worst - which would’ve been replacing my 16 year old HVAC system.Instead for only the $75 diagnostic service call fee, I found out there were electrical problems (that have probably been there part (or all) of the 16 years).No previous HVAC repairmen have EVER mentioned that…Thank you so much to our technician for this great news and for his excellent work and professionalism in every way!
Extremely quick response time, friendly service, very helpful and informative and Brian, my technician, was able to get my AC capacitor replaced and talk me through a long term plan for my home! Highly recommended!
I want to give your technician Tim Harrell a big 5 stars. He is knowledgeable, very nice no matter the problem. Always talks to me about what is going on at my home and fixes it and takes criticism from me with concern. Always send Tim to my house. Thanks to Tim
Professional, well-trained staff shows up prepared to throw some booties on and really diagnose your issues. They dont dive in with sales pitches and doom and gloom diagnostics. Theyre matter of fact, on time professionals with good training and a consistent mission for customer service. Thank you. Tim was my guy today, but Ive had three technicians already and the process and excellence is consistent.
Evergreen folks are the BEST in the business. I’ve used others and the problem was never fixed. I called Evergreen and problem solved in minutes. Their techs are super friendly and knowledgeable about the systems. They did an install for me and took old units out without any issues. The only one to use is EVERGREEN. Period.
Gary was great during the quote process and came to my home multiple times to see the space before moving forward with the AC replacement. The crew that did the installation was polite and worked quickly. They also were very happy to come back to make adjustments to the system when the air balance wasnt quite right after the first week.
Brent was very professional and provided an estimate to replace our HVAC . Installation completed very quickly. Very pleased with entire process. Highly recommend!!
Very prompt getting here. David took time to answer my questions. He was very knowledgeable about his work and he was very curious. As well as respectful of my home.Good job done....
Tim came out today for our HVAC maintenance. Evergreen let us know he was on his way. Tim gave the unit a thorough check. He explained everything to us and was such a professional. This is a trait that you don’t find too much nowadays. Thanks for keeping our unit running smoothly. J&K Haug
Brian shot me straight on pricing, leverage the encore efficiency credit to reduce the price, other vendors like Aire Serv and some other local ones couldn’t touch their pricing. The service contract that came with the unit has paid for all of the routine maintenance at zero dollars. They answer the phone the first time and get a service tech out almost immediately to take care of me. My wife is thankful.
Mike did a great job on my AC maintenance call. He identified a drainage set up problem as the root cause of the issue. He refitted all the piping, and demonstrated that he was going to do the harder option because it was the right thing to do. He communicated the issue well and was super pleasant the entire time. Dude should get a raise.
Antonio was extremely professional, helpful, and a nice guy. Would 100% recommend to anyone needing HVAC help.
Evergreen responded quickly and professionally to my HVAC problem. They had my unit repaired quickly and a great rate. I will definitely use them again
Evergreen is professional and on time. Rashad, the tech who came to do the annual service check up was excellent and kind. He spoke highly of the company and the work culture they have Its nice to do business with a person who works with a great attitude, enjoys their work, and loves the company they work for. All around such a great experience.
It was a pleasure working with Evergreen Heating and Cooling. I had two complete heating and air conditioning systems installed by them. The installers were prompt, courteous and knowledgeable. The installations were done in a timely manner and they cleaned up everything before they left. I am completely satisfied with the job they did.
I called Evergreen a few months ago, as my Air Conditioner was not working well. David came by and diagnosed the problem right away. He was able to get secure the coil and replaced it the next day! He was very knowledgeable and did an excellent job. He also checked to make sure the parts were under warranty. The cost of Freon to the labor was literally 1/3rd of the price with Evergreen compared to LP!! I signed up for their bi-annual plan, and was able to apply savings to work that I needed without any issues. The only difficulty I had was after the work was done, I asked for an Invoice via email and called as well, but never got it. I will ask again in the future. 4.5 stars.
David Victor was my technician and did a wonderful job. He was responsive on a Saturday and worked quickly and efficiently and was very professional.
It was a check up on a new system, first appointment was missed due to a extended service appointment with another costumer, but were on time for the rescheduled appointment. They were very efficient a and done with in 30ty minutes.
I called after business hours with a minor emergency and the service tech (Nick) called me back quickly on a Friday evening. Nick was professional and attentive. He went the “extra mile” to ensure all was well before he left. Overall very satisfied!
Our AC wasnt working and the company we normally use couldnt get out for days. Evergreens tech, Rishad, was out here within an hour, even faster than quoted, and got us fixed up quickly and for a reasonable price. Highly recommend.
My tech I believe, David (not 100% USMC TBI), exactly on time came to the door I asked-people screw this up a lot so it matters, came in the house clean boots. Explained the services and answered my questions. Good work no trying to oversell me stuff just what was asked and what was needed.
I’m not one to usually write a review but the service was excellent, answered all my questions, made some general good suggestions for proper maintenance. He arrived on time, actually early, with a call ahead of time, and didn’t charge an ridiculous charge.
Hired them to clean our vents, but their machine was very inadequate, and would not fit into the vents of our 1950s house. They arrived, gave a half-hearted attempt to start, and then said they couldnt do the job and suggested we call Dirty Ducts (we did, and that company is awesome).
Second VisitThis time was to diagnose why my heater was not heating. Again, Brian the service tech, was very helpful and diagnosed the problem quickly. A part needs to be ordered so the issue isnt fixed yet. Im sure when the part comes in the repair will go smoothly.First VisitI was pleased with Evergreen and will use them again in the future. Brian assessed the problem and fixed it quickly.
This company is the best! They were fast and courteous last year when they installed my new unit and again today for a service issue. I called early this morning and had service by mid-afternoon. It’s refreshing to call a business that cares about their customers and does their best for them even during the busiest season!
Every time our AC goes out, it’s on a weekend or holiday. Evergreen comes out quickly and does a great job of getting our AC working quickly. Very professional and always quality work!
Got home from grocery shopping to a dead thermostat panel. The tech, Ryan, knew exactly what was wrong before he even got here! He was so nice and fixed it quickly. I should mention that from the time I called to the time it was fixed was LESS than 2 hours. Could not have been happier!
Great service provided by Rashad Craig. We were having issues with AC and he responded to the call quickly and fixed the issue! Very professional and kind sir!Thank you! Highly recommend!
Came out same day and gave me a detailed diagnosis and several different avenues to fix the problem. The technician was knowledgeable, polite, and trustworthy. Having just moved to the area, we were dreading finding all new contractors for house needs but we certainly lucked out finding evergreen right away.
I had an issue with my ac fan not turning, temperature of 83 in the house and rising. Evergreen came out and charged $115 for trip fee, which I didn’t mind, it was the $327 charge for “blowing the relay out” , blowing the ants, that floored me. The ac worked for a bit until the next morning. I called twice, once to state it was not cooling as it should, then again to state it stopped working again. I called another person who has been in business for many years and fixed the issue in less time Evergreen attempted to. The relay cannot be placed back due to dead ant debris that will cause ants to return, which did happen. My technician changed the relay, which any reputable ac person would have done the first time and charged me $135. I was robbed by Evergreen. I called several other places to ask what their techs would do in the scenario without going into detail, EVERY PERSON SAID “change out the relay for a new one!”I do not recommend Evergreed. I mean Evergreen.
Tim did a great job! Very easy to work with, prompt, nice, and thorough. Caught a safety issue and recommended a fix. Gave me complete confidence.
Our tech, David was professional and informative and got the AC running again in no time! This was also a last minute call so appreciate them taking care of this the same day - thanks Candy!
On time, efficient and competitively priced.At a scheduled 6 month maintenance discovered a part that had some issues.Gave us the option of repairing now, or waiting for it to fail.With 100+ heat-we didn’t want to take a chance of being without our a/c, so we asked that they repaired at this visit.With their yearly maintenance contract, we saved money on the repair, too.
Tim arrived on time. He thoroughly investigated the AC problem we had, and then explained in detail what he found and what needed to be done next. He was genuinely concerned with our peace of mind. Thank you Tim! And thank you Evergreen for outstanding service!
They were so helpful from booking the services to completing the service! The service technician that came out was kind and knowledgeable. As someone that doesn’t know anything about air conditioning he explained everything to me in a way that I could understand. I will definitely be using them again!
Worst experience I’ve ever had. There’s no way this company have this many positive reviews. It must be fake reviews.I called them 4 times within 5 hours window and they kept saying the same thing “ our dispatch will contact you soon to let you know when the technician will arrive “ but dispatch never called and the technician never arrived.I called another company and they managed to showed up within one hour.Will never deal with Evergreen again 😡
Love this company. Great customer service and prompt service. Our air conditioner lost free and Chris was able to fill it. Unfortunately it all came out again and the house is 85 degrees. The leak had to be fixed before it will work. Chris gave me business cards and I will be sharing than and telling everyone to use Evergreen.
The tech was great. I believe his name was David. He was Super helpful and did a great job. I’m deducting a star because I’ve used your company two times and BOTH times I was quoted a different price by your answering service. If it happens again I won’t use your company no matter how good your techs are.
They are always courteous and not only find the issue but make sure to deal with it effectively, quickly and cost effectively. We have been using them well over 12 years and we are always beyond satisfied.
Claimed they would do a normal hours work call then was unable to reach me and couldn’t get to my home within time constraints so changed the rate to a non refundable after hours rate due to their miscommunication and ability to make it in time. This also made it too late for me to get anyone else out durning normal work hour rates. The unwilling to work with your customer on this issues lost them my business all together!
Very professional and efficient yet courteous and friendly. With our 100+ degree days it’s comforting to know our a/c working correctly and getting any maintenance needed to continue working well.
Continually impressed with Evergreen. We currently have 3 properties on their bi-annual service contract and couldnt be happier. Its so great to see the same technicians every time (David and Cassie) and they are incredibly prompt, communicative, consultative, and professional. Thank you!!
After a service call from a repairman who couldnt identify the problem, I called Evergreen. Their technician, Dave, spent over two hours identifying the issue (examining the unit, going into the attic, etc.) and correcting it. I know the call was longer than he initially expected, but he remained professional and kind despite any potential inconvenience.Courteous, prompt, thorough, and affordable. Cant recommend this gentleman and Evergreen highly enough!
Very professional and made a quick repair. I had to be 15 minutes late due to work, but they were willing to wait which many companies won’t. Did diagnostics of all parts of the ac system to make sure everything was working 10/10.
Impressed by professionalism, ability to explain what was wrong with outside AC unit and what our options are, rapid attention (called Saturday at 4:00pm when compressor stopped coming on, repair guy was here by 7:00pm). Quickly diagnosed and repaired ... yeh, cold air again. Hope no more issues for a while ... but I certainly know who I will call for repairs and replacement of new unit (probably before next summer). Highly recommend this company
Our AC unit all of a sudden stoped working. I called Evergreen and they had the repair technician at my house in about an hour. Brent came in and checked the unit and found that there was no power feeding the unit. He diagnosed the problem to a loose fuse in the attic unit itself. He tightened that and made sure all the fuses were seated properly. Glad it was an easy fix. Kudos to Brent for finding and repairing the AC in a quick manner. I’ll most definitely use Evergreen in the future for my heating and AC needs.
Mr. Brebur came to fix my heating system after hours when no other company would send out a technician. He stayed well into the evening, working to ensure that we would have heat for our little ones. There was an issue with the heating system that arose due to the shoddy craftsmanship of the builder. Fortunately, Mr. Brebur was able to use his ingenuity to circumvent the problem and provide us with heat through the holidays. He even turned down hot tamales as he was leaving because he didnt want to impose. I can not recommend more highly.
Evergreen installed my new HVAC system yesterday along with new duct work, ventilation system and a UV light. I highly recommend this company. Every step of the way the were not only professional but just generally very pleasant as well. Everyone from the salesman Gary to Alma in the office to the 2 techs that installed Chris and I forget the other gentlemans name. I let them know that they could come as earliest at 5am bc i knew that they would be working in this hot weather. They came to measure a few days before and were scheduled for a 2 day install but they came in at 6am and were done by 3pm! We cant say enough about the techs. They were just wonderful!
Evergreen Heating & Cooling came recommended from trusted friends when we moved into our new home. Tim Harrell from Evergreen inspected the system we inherited, and was great in sharing what we could expect from the system, and how we could maintain to get the most life out of it.Definitely appreciated Tims friendliness and professionalism and look forward to working with Evergreen in the future.
I called at 7am on a Sunday morning after a holiday because my A/C had went out the night before and told them I was leaving for a flight out of town that afternoon. They had a technician at my house before 8am and my A/C was back up and running 15 minutes later. Extremely responsive and knowledgeable especially on a holiday weekend.
Prompt and professional. Called 8:30pm on July 4th with water pouring into our unit... Katie was very kind over the phone and David our technician was efficient and extremely professional. From call to resolution was within an hour and price was reasonable. Can’t express our gratitude enough. Highly recommend giving them a call for emergencies and non emergencies as well. Thank you!
Extremely well run company that continues to serve the customer after installation to assure custmer satisfaction. Recently had an emergency and they were on sight within 30 minutes after busness hours. World Class!!!Once again, we had an emergency with our old AC unit and they came out immediately to diagnose, service & repair. Thank you for keeping our home cool when the outside temp is in the mid 90s. Great service!
Simply great. The people of Evergreen are awesome.Quick scheduling, very friendly and the technician was knowledgeable. He took the time to show me the problem and explain how it would be fixed. Highly recommended. You won’t be sorry.
I called Evergreen because I believed I could trust them to be honest and knowledgeable. I was not let down. The work got done and I felt like they did everything they could to keep the cost down and not replace things willy-nilly. Courtesy, neatness and cleanliness were part of the service as well. Do you have service plans for maintenance and cleaning, so the unit stays in good shape?
Amazing availability, they are super on top of their scheduling. Technicians were extremely punctual and helpful. 10/10 would recommend
These guys replaced my HVAC unit this summer. Super easy process, no high pressure sales pitch, great price on a Goodman unit.I called, they came out same day to give me a quote, and by 2:00PM the next day they had my house cooled off. Top notch service!
Called Evergreen 8 o’clock on a Monday morning in the middle of a heatwave fully expecting to be on a waitlist. Was told to expect a technician around 1 o’clock. Imagine my surprise when the contacted me at 11:15 that they were on the way! Brent arrived at 11:30 and diagnosed the problem, fixed the problem, and didn’t kill my bank account. They have a customer for life!Thank you, Evergreen!!
Heater died around 6 am. Called them at 6:30. They got back to me in 15 min and had David out at 9:30. Found the problem and fixed it best he could. I have an old system (22 years). Showed me a bunch of options on a new system. No pressure. Also checked my ducts. Instructed me on what to check for so we stay safe. David was very nice, knowledgeable and put booties on his shoes. I bought their maint. plan. Very happy with their service.
Evergreen Heating and Cooling came to our rescue on a holiday weekend. We had a house full of relatives and an issue with our AC that needed immediate attention. Chris came right out on a Saturday night and quickly resolved our problem. And the cost was extremely reasonable! Very thankful for their great work.
READ THE WHOLE REVIEW: I liked the fact that I received a text about 15 minutes before the technician showed up saying someone was in route. That was great. About 35 minutes later the technician was done chasing down a low voltage short. Luckily theres an wire that thats unused so the technician was able to just swap the wires on both ends with the unused wire. Boom HVAC is back up and running I was happy. So Im thinking okay $75 for the hour plus another hour because they can. Mind you not parts were installed or changed out. Just a simple take an unused wire off and swap it with the shorted one. The technician then said that will be $327.00. From the time he got out of the truck to the time he got back in his truck 46 minutes had passed. Even if his next call was 15 minutes away thats $327 an hour. Most doctors dont make that much. I called my friend that owns a HVAC in San Antonio and he stated he charged $150 if he didnt have to replace any parts and was in and out in under an hour. It is what it is I paid for it but thats the last time I will call them and wouldnt recommend them.
Evergreen Heating and Air did a great job installing a new hvac system in my home,, they also cleaned my existing air ducts as well. I am very pleased with them and would highly recommend them
Evergreen does an excellent job of responding to all you needs in service or emergency situations. Their staff is courteous and professional. I highly recommend them!
I have been with evergreen for about 2.5 years now. I had them install a new system and even though the system itself has caused a few minor issues Evergreen has always been there to take care of it.
Called because our system said there were multiple issues within the heating and cooling system after this recent cold weather. Lost electricity for several days. Person answering phone was nice and said they could have someone out Monday. Today is Friday. Could get someone out after 5 if paid over $100 plus fees for parts and labor for after hours call.. Said okay if I must as I need the heat if possible. Meanwhile my wife talking to a neighbor lady who suggested I flip the switch at the breaker box off/on. It worked. That fixed it and working fine. Wonder why lady at company didnt do the neighborly thing and tell me the same thing.
Very professional - knowledgeable. Explained details of thermostat. We very appreciate the quick service.
Awesome customer service! We needed our A/C working asap and we recieved service same day which was hard to find. Our service guy did a very thorough job in this hot weather. Very grateful and thankful.
I’ve had them come out to fix the AC and the heat. Went above and beyond to get everything installed and taken care of. Never felt like they were pushing anything extra or trying to make us spend more than we needed to.
The folks at evergreen took care of us. We needed our outside unit replaced and the unit was supposed to be in on a Friday. Of course the delivery was late so we thought we were going to be without a/c for a few days in june. They went out of their way to make sure we had a unit that night and then installed the new one on monday. Great communication and customer service!
We were having issues with the 2nd floor not cooling like it should so called Evergreen to inspect the a/c system as well as provide a quote to have the ducts cleaned. After the inspection the technician suggested a solution to the cooling issue but said he would need to discuss with his manager and they would both need to come back out to discuss further and would provide a quote for the duct cleaning at that time. This was on November 11, several weeks went by with no word from them. I reached out to them on December 20th and received a text from Candy within minutes stating she would contact the technician and get back with us. She sent a text the following day stating she was still working on getting quotes for us. That was the last time I heard from Evergreen, I reached out again on December 31st and never received a response from anyone. I guess they did not want our business.
Quick to find the issue and just as quick to fix it. Im guessing the pricing is reasonable, this was my first ever having to call someone for ac issues. I will use them next time, should there be a next time.
I do not like discussing problems or making complaints online as I think it is unfair to everyone involved. I would like to be contacted by the owner of this company. I do not want to be called by anyone but the owner. I think he should know what is going on with his company. I do not want to be called by Alma who works in the office as she is rude. I only want to talk to the owner. Let’s talk live please so much is lost in texting and I do not want to say rude things about your company,
Evergreen made it so easy to repair my broken AC! I used the chat feature on their website, which began a text conversation. The appointment was made for the same day, the technician, Rashad, showed up right on time, he got everything diagnosed and repaired quickly, and was very professional and kind.
Mike did an awesome job, spent quite a bit troubleshooting to fix my issue that was a very simple fix, but felt like he went over and beyond to make sure it was taken care of.
David arrived at my home and was very professional and really knew his stuff. He identified the problem quickly and fixed it. I’m thankful that are people and businesses still out there helping other people through their daily lives. I would recommend this business👍🏾
The technician was very friendly and polite. He showed up early. Went right to work. And, he did an outstanding job. This is the 2nd time I have used Evergreen and both experiences have been outstanding.
We called Evergreen because they repaired a refrigerant leak last year. A water stain appeared on our ceiling due to an overflowing drip pan. Tim made time for us and installed an emergency float switch. He took the time to explain things multiple times. He was patient and on time during a stressful circumstance. I would recommend his services for everything from maintenance to repair.
As always the technicians arrived on time, went about their work, were polite and helpful to explain what they had done and what I needed to have done.
Rashad was punctual and knowledgeable. I had already asked many people for help, and no one could figure it out. He quickly diagnosed the issue, explained my options, and answered all of my questions. My AC still has some life in it, but I’ll be reaching out to Evergreen when it is time for major repairs/replacement. Thanks Rashad!
I use Evergreen for preventative maintenance, and the technicians are always so professional and efficient when they come for their visits twice a year. I’ve also always been able to get ahold of someone friendly and helpful when I call. I highly recommend them for anyone who wants peace of mind that their HVAC systems are continuing to work properly throughout the year.
This company is so thorough and trustworthy. They are very responsive when we have any sort of issues with our ACs. We thought we were having a potential AC leak and Rashad took the time needed to thoroughly investigate all the potential issues. This is our go to company for heating and cooling!
After two other companies came out to do work, Evergreen was the only one that was able to fix the problem. AND they did it quickly and professionally. They are the only ones we will be using in the future.
Evergreen is the most professional and friendly company I’ve dealt w in a long time. They came out this morning to fix my ac which we thought was fixed. About an hour later it was evident the problem wasn’t fixed and they came right back out. Evergreen is my new HVAC company hands down. Thanks guys! 9-2019Update 10-26-22We moved into a new build home. Unfortunately the builder had contractors that didn’t do good jobs so after a second issue we called Evergreen HVAC who we have used for years. They had to redo all the ductwork to make it work so we would get air throughout the house. They got it done and very well! I will ALWAYS use Evergreen. Their people are so friendly and they are honest.
Technician inspected heater for routine inspection but forgot to turn heater back on after maintenance. Woke and house was below 55 degrees inside. Arrived later than time agreed on to resolve issue.Update: had my a/c inspected on 5/12/22. They put filters in that were 2 inches too small. They knew better but chose not to tell me once I discovered what was causing a rattling sound. Do not recommend this company.
Extremely Happy with the service we received. We had to have repairs done, but very happy the problem was found. Tech was very informative and helpful. It was all my son said it would be. My son, Adam Ecklund, said Evergreen is the only way to go. Thank you so much!
Evergreen came out quickly and they were able to give a 2hr gap window of arrival. When tech showed he diagnosed the issue really quickly and had us up and running in no time.
Evergreen stepped up and did some specialty work for our food truck container. They custom mounted an exhaust vent for a commercial ice machine, as well as repaired and re-charged our refrigeration system. The staff was extremely courteous, prompt, professional and experts. Highly recommended. Don’t waste your time going elsewhere!
Very knowledgeable and professional, shared with me service contracts and explained them throughly.
Called for help after hours because that’s the only time my AC breaks. They responded very quick and the tech was on site in a very short time. He identified the problem and had it fixed in no time at all. Great service and very professional.
Tim came out in a zip and he took good care of me and made sure he looked over everything on my AC system. This guy is very friendly and nice. Glad he was the one that came out.
So incredibly pleased with this company. Have called in crisis mode (water pouring out of ceiling) and they have been so helpful and responsive. Going out of there way to help us.Professional and kind. Problem solved and help get things moving in the right direction.
These guys are always nice and fast and honest. I can trust them to do a great job and come quickly when I need help. I did routine maintenance with them too and that helped me know I would be ready for the Texas summer.
Hvac technician was knowledgeable and efficient. Office worker was supposed to follow up with information and failed to call on specified day. This resulted in failure of technician having proper equipment on day of install. So 5 star for technician 0 stars for office staff.
First, the technician was kind and courteous and prompt. My first time using this company. I went by their yelp reviews, which although low in quantity had a good rating.Second, I was a little disappointed with his level of skill. My AC was making a loud grinding noise when it turned on. First he replaced the motor. A $600 job that did not fix the problem. He tried several other troubleshooting methods. He determined the problem to be a spindle in the blower (which was my guess actually). Another $400 in repairs after an already unnecessary $600. He said this was the third time he’d fixed this exact same problem that day. Which left me wondering why he had such a difficult time troubleshooting it in the first place. I asked if he could put the old motor back in but he said it might mess the spindle up again later down the road and refused to do so. So $1000 in repairs overall.Third, I requested an after hours technician because it’s Texas. It’s almost summer. We’re getting close to the triple digits now. I needed it fixed that day. After replacing the motor and determining it to be the spindle, he said he would have to go to a second hand dealer to get the part. I was without AC for three days. Still had to pay the after hours fee which was $112 additional.Fourth, now that my AC is repaired, with the motor replaced, I’ve noticed a considerable lack in power from the unit. It keeps the house cool fine, but it takes longer to get to that point and seems like it runs more often now. Not sure what that will do to my electric bill yet.Lastly, overall I felt swindled. I definitely will not be using their services again.
Our technician today was excellent! He was friendly, prompt, professional, and thorough. We love Evergreen!!
A great company, we have always gotten fast and professional service, we will continue using them for all our A\C needs.
Evergreen is the Best by far. Have used them to fix air conditioning problems, install new units and I am very satisfied. They are always on time, get right to work and will stay with a problem until it is fixed. Evergreen backs up their work and will make sure you are satisfied.Rob Clements
They come out when they say they will. Reasonable as far as AC maintenance can be, and when they leave my A/C is working again. Cant ask for more than that. Id recommend them.
Evergreen always goes above and beyond for their customers. They reply promptly to service inquiries and the staff are incredibly helpful. The technicians are extremely knowledgeable and professional. I cannot recommend them enough for all of your HVAC needs.
Our a/c stopped working on a weekend I rang to get on Monday’s schedule, but Logan answered my call and sent someone out to assess the problem and he even fixed it. So we had cool air in under an hour. Perfect!
As a retired military veteran my biggest pet peave is time management. If you tell me 430 pm then 430 pm it is. Given said that dont call me a hour and a half later and ask if I still require your service. A simple text or phone call stating the delay might have gain you my business.Thanks but no thanks.
Mike was very knowledgeable and professional. He explained in detail what services were needed complete with photos and the breakdown as well as pricing.
I had a great experience with evergreen When my ac unit went out. They were out there in an hour to give me a quote and were able to fit me in the next day to change our unit out. Best customer service and reasonably priced.
I called several air conditioning companies and gotten three bids. They were the cheapest by far and each other time I have called in and asked them come out to do work they have always done an extraordinary job. So if you want to save money get a fair deal you need to start here.
Evergreen has gone above and beyond with their services. We moved into a new home and the air conditioner went out, when our warranty was suppose to be there for us, they were not. I called Evergreen, who had someone out that day to fix the problem. A week later we had an leak and they were quick to come out to and fix the issue. I would highly suggest this company if you have any heating and air conditioner issues. Thank you evergreen for being there for our family during this hot summer.
The technician was very professional, clean and neat. Had a great knowledge of the equipment, and honest. Patient with us and respectful. A great recommendation from Trac at AG Realistate. Thank you and thanks DavidPaul Cross
I called first thing this morning and they had a tech out with in the hour. David was professional, knowledgeable and had us up and running quickly!
I called them in the morning and got an appointment that afternoon. Lady on the phone was very nice and helpful. The service employee was also knowledgeable and professional.
They did our winter check-up. Replace filters and gave us a suggestion on better filters to get next time. Very friendly. You cant go wrong with Evergreen.
My AC went out on Saturday night. I called Sunday morning and David came out within the hour. He was great. Replaced the part and determined it was under warranty, which saved me some money.
Needed some minor work on a home I bought. They called to confirm the day before and texted prior to the technician arriving. Technician was quick and the work came out to less then the inspector had estimated.
David was very knowledgeable when discussing the capability and value of both companies, Lenox and Amana. He has been to my home before, grateful that you have long term employees, that your customers can trust.Thanks David, you were very helpful!
I was very satisfied with their service. The tech that was here was very professional and installed the part right and even fixed another problem that was found. I would recommend them to anyone.
I found Evergreen Heating and Cooling on google and my experience was better than expected. It’s always refreshing to speak with polite professionals. The technician was able to get the job done and quick. Overall, my experience was excellent. I appreciate y’all!
Evergreen went above and beyond to take care of our needs! I had been battling an almost month long issue with our home warranty company and manufacturer warranty issues. Evergreen had my issue solved in a day! Informative and so very helpful!
Service techs were polite and professional. Gave a thorough service call and the diagnosis to the problem was spot on.. They showed up on time.