Central Air Conditioning & Plumbing

WHAT A RIPOFF!!I would typically have good things to say about this company, but my last encounter has left me feeling very disappointed. They have been very good at servicing my furnace and air conditioner, but I had never used their plumbing service until now. I called and asked them to come install a water line because I was going to be getting a new refrigerator that had an ice maker. They set a time to come on Friday. The technicians spent about 10-15 minutes evaluating the job to be done and told me they would have to come back on Monday because it was going to take a couple of hours and they didn’t have time on Friday due to so many other service calls to be done. No problem. They come back on Monday and spent about 1 1/2 hours putting in the waterline. The problem comes from the bill when they charged nearly $150 for 1 hour labor minimum for Friday after spending 10 minutes evaluating the job and telling me they’d have to come back Monday. When I said something to the company about it, I was told there is a 1 hour minimum labor charge for all service calls and had they known there wasn’t a waterline at all, they would have scheduled the call for a day to allow enough time for completion of the job all in one visit. I don’t know how much clearer I could have been than “I need a waterline installed.” In the last email I received, they said they could credit 30 minutes back to my bill for the initial service call on Friday, which is better than nothing I guess. But let’s be clear, that is a credit with the company, not a refund back to my credit card. Also, that they had some new people and the person who scheduled the service call might have misunderstood. My advice to consumers…be very clear about the service you want so there is no misunderstanding and, if they say they have to come back another day, be aware you will be charged almost $150 just for them stepping in the door.

I highly recommend Central A/C and Plumbing. They have always been very punctual, they give outstanding service, the prices are very reasonable, and the office staff is amazing!

Mike came to my home today and replaced my failed water heater. Hes such a nice, personable guy. He did a great job and was up front with pricing before coming out to my house. I feel like the pricing for the job was fair and the work performed was done very well. I would not hesitate to use this company or recommend this company. Great service, great employee.

I had two great experiences with Central Air. On Saturday two weeks ago my air conditioner stopped cooling. It was 3:00pm. I called Central Air and they called me back in about 30 minutes. He said he could be there are 4 hours. He had a bunch ahead of me. He came at 7 pm and fixed the problem. He was fast and very polite.This Saturday, my air condition stopped blowing air. He called me back in about 30 minutes and talked me through what to do. My air conditioner was frozen. He said to turn the air off and leave the fan on for two hours. It worked. I called him back to tell him.I am very impressed how friendly and knowledgeable they are. Will keep using them I like it they will come on the weekend.Shari Parker

Thank you so much Central Air and Heat your Service was outstanding.. My house has never felt so cool. and comfortable because of clean Air. I will highly recommend your company Sincerely the Locke Family.

It was very fortunate we located Central Air over fifteen years ago. We also accepted the maintenance contract for our heating and air conditioning system. It has been comforting to know that when I was traveling they were insuring my home system was well cared for.We have even called them at late hours and they have responded quickly and professionally; always with smile. During the recent heat wave our unit failed and could not be revived. Our tech suggested we get a new unit. We were briefed about the available units for efficiency and most importantly what was available locally. 24 hours after we decided what we wanted, it was installed and working. Great job.

Charged $117 to come out and they did absolutely nothing. Lady on the phone said $59.99 to come out and a $10 trip charge. Called back after receiving the invoice and the lady said she quoted me wrong because we are a commercial business. She refused to stand by the price quoted. Will not use them again. Would highly not recommend.

Got a quote within 30 min of calling and got the Install within 1 hr from agreeing to the quote. Top notch service from start to finish. From the ladies in the office to the guys doing the install. Couldnt have went any better. Would give 10 stars I I could!

Great people. Saturday service call was prompt and thorough. Calling them for replacement heat and air system. Was checked inaapril, froze up in June. Hope this is not indicator of heil was hoping to avoid hot summer nights 10 hrs later still cooling, thank you

I have a long relationship with this company.The Plumbing team is prompt and efficent. Their workmenship has been great. The employees are friendly and work clean. I dont have to clean-up behind them. The A/C people are friendly and respectful as well. When I call, it doesnt take them long to take care of me. Thats important when you Air stops. I have found the customer service to be great, fair, and responsive.Today I learned they have a 24/7 answering service and service was available on Sunday. Wish I had known, wish the service center had offered me that option for an additional fee. I would have happily paid for Sunday service.Now you know!, ask for what you require. Thank you Central Air & Plumbing.

Zack came to my son and daughter house, he was very professional, well mannered and got the job done, cleaned up the mess and asked if we need anything further to give them a call....very good customer service...I highly recommend them

Central Air Cond came out to fix a leaking pipe after hours in a snow storm for us. They got the water turned off and had to come back the next day in the snow to replace the part that was needed. They went above and beyond to help us in a critical time that was dangerous to be out in. We deeply appreciate their quick response and dedication to helping those in need.

Very UNreasonable rates. Very POOR business practices. When we first called, we were quoted a couple of small charges that we could expect. We did not expect the bill that followed the work. When averaged out, we ended up being charged an outlandish amount of money per each hour of work. This amount was greater per hour than any specialist doctor might charge. These workers need a certificate to do their job, they should not be charging as much or more for their services as someone with a doctorate. Nor should they do service they were not even asked to do and then charge the highest possible rate for doing it, which is what they did. The entitled attitude of the receptionist when confronted about the issue is cause alone for a negative review. The worker was nice while he was here, which is why the bill was so shocking. I will never do business with this company again, nor would I recommend them.

Poor customer service, deceptive pricing, lack of communication – Consumer beware! They attempted to charge for a part that was under manufactures warranty (over $1800). When I called them out on it, they instead raised the install rate. That same part went out the next summer because of incompetence and lack of testing after install. I would strongly recommend you find another company. Central is poorly ran and operated and the manager is in denial his employees are unprofessional.

I had a water issue on a Sunday morning. Aaron responded immediately and fixed the problem. Central Air is on top of their game in all aspects. HIGHLY RECOMMEND.

They charge per hour for Plumming so their fee is very reasonable when compared to other plumbers who charge per job. They installed an under- sink water filter for me.

Very Happy With The Service And The Price ! Team made sure to Quote me all pricing up front and ask if it was ok with me. Did everything they said they would do when they said they would do it. Very friendly and efficient.

This company is really great. They respond quickly and do excellent work. Im so glad I found them.

Great company to call for heat and air or plumbing needs. I have called on to different problems and they have responded back in a timely manner and completed the job in the same day.

Just want to commend Blaine for his professional ability and manner with which he repaired my plumbing!

A great group of people who respond quickly and professionally to any plumbing or AC/Heat issue.

Great service always from central air and always a fair price as well as technical knowledge. what else can you ask. good job cac

We have used Central Air for over 25 years they have always been kind and courteous . will keep calling when we need them Thanks Morris Family

My experience with central air was great, fast and efficient. Good work !

The plumber was very helpful and they came on time.

Very knowledgeable, nice . Would not call any one else

Quick effective service that took care of our plumbing issues.

Service guys are always very nice! Thank you!!

Very nice gentleman. Came promptly and fixed the problem immediately.

Very professional and great customer service

Charged $459 for two leaking faucets! Called office to complain and hung up on me. Needless to say I found a new plumber.

The receptionist was very disrespectful

Great customer service

Great service and affordable.

Awesome guys,fast service.

Great people and great service!

Great company to deal with

Very responsive