Expert Air Cooling & Heating

Dylan Baker was great. He answered all my questions and took the time to explain everything and show me the pictures of what needed to be done. No surprises, I knew it was getting close for a new unit. Happy to say I have one coming. Its nice having a company you feel comfortable with. Thanks Dylan and Expert Air!

Julian Tapia serviced our heating system today. Julian was polite, professional, and courteous during his visit and clearly explained the work performed and the purpose of his recommendations. I highly recommend Expert Air as they have consistently provided great service to our home.

The technician Michael V. came out and give me a quote to move my A/C unit. Very knowledgeable and respectful man. After telling him I had a service agreement with the company he gave me the best possible quote and after talking to company personnel gave me a lower price.Great employee Thanks again!!

1 star is a lot for my experience. I decided to hire this company because even though I knew it would be expensive, I thought I would at least be on the safe side. So, a tech came out to troubleshoot the system, which he did & charged me a 90$ diagnostic fee. They suggested some parts & we proceeded. The tech later came back to replace the new parts but no fix. Then, they sent a more experienced tech to run another diagnostic, I was charged with another 90$ diagnostic fee & ordered some more new parts. The tech later came out & replaced it & still no fix. I was already a little over 1500$ in. They suggested for me to get a new controller for 300$ from them plus ANOTHER diagnostic fee for the installation, I thought that was nuts! But I still agreed because all I cared for was my a/c. They said they would give me a call back once they were ready & they never called. So till this day, I don’t have a working a/c.system & the heat is coming soon.

$19K spent on 2 different new complete systems over last 5 years. Last system was installed less than 2 years ago. East side home system wasnt cooling. After troubleshooting, observed suction line iced over from evap coil back to compressor. Inside fan motor not operating. Tech showed up & I informed him of my observations, he verified issue, said company may have a replacement in stock in Pasadena, if so he would go and pickup part, return this evening & install, as he was on call for the weekend. Its now 48 hrs later and still no update or path forward! Hes sleeping in ac this weekend and I cant even get a phone call on whats going on. If the unit wasnt under warranty I would use some other business for this and future repairs! JUST BE RESPECTFUL TO YOUR CUSTOMERS AND GIVE THEM A 5 MINUTE PHONE CALL, STAY IN COMMUNICATION, THAT IS THE PROFESSIONAL THING TO DO! Evarardo Alday DO YOUR JOB! THERE ARE OTHER A/C BUSINESSS THAT WOULD LIKE $19K WORTH OF BUSINESS AT ONE LOCATION AND LOYAL TO THE COMPANY! #stillhot

This company is the greatest AC Company around. We are pleased with them.Brendan, Mike, and Debra are wonderful to deal with and we couldnt happier.Thank you guys so much for standing behind yalls work.ExpertAir treated us with respect and loyalty.Get their maintenance plan for a year. You wont regret it.

I used to do A/C work back in the early 80s so, I can recognize when someone is or isnt doing a good job. I got three separate quotes to have an existing central heat and air conditioning system, for the downstairs, replaced. Ronnie, from Expert Air, was the only one who actually surveyed the house to see exactly what size unit was really needed. As it turned out, the existing unit was the proper size but, it never hurts to check. I will never complain that someone was too thorough. Expert Air was not the least expensive but; their written guarantee was worth the difference. The installers showed up on time and were very professional. The first thing they did was to lay down a protective plastic down on the floor where they would have to walk. They removed the old unit in the attic first. Then, they installed the new furnace and evaporator coil, including a new plenum and condensate drain pan. Then, they installed the new condensing unit outside. After connecting the refrigerant lines, they pulled a vacuum to ensure there was no moisture in the lines and to also ensure there was no leak in the lines. A lot of companies skip this step. They even replaced the thermostat. Then, they started up the unit adjusted the charge and checked the entire system again. When they were done, they did a very thorough job cleaning up all the bits and pieces of the old system. I only found two small pieces of tape and a little piece of plastic. In my opinion, that is excellent. The new furnace was set up for natural gas, which is the standard, so we needed a conversion kit to use propane. We knew this in advance and, we also knew that this would not be installed on the same day but, the weather was just about what I consider to be “perfect”. Two days later, the owner, Keith, came out to personally install that kit. He seems like a very nice guy. He said that the temperature was supposed to drop over the weekend and, he wanted to make sure that our heat was working before that happened. He even checked the A/C for the upstairs and added some Freon at no charge. I might get a couple more years out of that unit but, when it comes time to replace it, Expert Air will be my first call.

From the salesman to the cool air in home restored, all aspects of the complete AC/Furnace repair was explained, executed and cleaned up in a professional manner. The job was explained down to specifics, the installers showed up in time and completed the job in a systematic, efficient manner. The job was completed in about 4 hours. Completely pleased with delivery of services. Will definitely call them them back when downstairs unit needs to be replaced.

Awesome fast service. The technician, Eduardo, showed up 2 hrs ahead of time and was very courteous. He explained everything thoroughly and fixed the problem in no time. He was honest and knowledgeable. We will certainly use this company again. Were glad we found them.

I cannot day enough good things about Expert Air and the owner, Keith Cox. This company not only sold me a perfect system for my home and did a superb job installing it, they continually go above and beyond in servicing my system. Their customer service is unmatched! If you want a system that you can depend on and a company you know will be there and stand behind their work, look no further!

Julian was polite and professional. Thank you.

Brendan did a great job on my AC. Hes very nice and personable and was really quick! ExpertAir is the best AC company I have ever worked with and will continue to use them!

Great service, even for out of normal business hours . Last Saturday evening (6 PM-ish) we switched over to heating from cooling and the furnaces blower did not turn on with the rest of the furnace system. By 9 PM-ish Expert Airs service tech had our system up and running and out the door. Like I said Gr8 Service :)

They diagnosed my AC and got it blowing cold again. They also explained in detail that I need to start budgeting for a new unit as this one will probably not make it through two summers, which I already knew seeing as the unit is 25 years old. Very friendly, up front with options but not pushy on sales, overall 10/10 highly recommend.

Stay away dont use Expert Air! Theyre not experts I signed a service agreement with them and had their technicians on service calls more than five times at my residence for the same issue that they never could troubleshoot properly and correct. This cost me over $1,000 in unnecessary parts that still did not fix the initial issue!!

Consistently the same person comes every 6 months for routine maintenance. He knows the units well and the overall inspection/maintenance is a breeze. Professional and responsive service.

Before I met Ronnie Rains, I felt like the best way to ensure you had a quality unit installed in your home was to simply buy a unit and it was installed. In reality.. the brand of the unit has little to do with the effectiveness of a system. Sure quality and not junk is part of it.. but having a true Expert to design, install, and maintain the unit is WAY more important. Ronnie and Expert Air will make sure its perfect, or its Free... unfortunately, I always have to pay. lol!

Expert Air responded quickly to a weekend loss of A/C in the Texas heat by sending the capable Joe Johnson to the rescue. Joe is very professional and polite as he diagnosed our system and explained to us the problem. The repair was promptly completed. His honesty and knowledge have made a big impression on us, so much that we have proceeded to call on Expert Air & Joe Johnson for an issue with our furnace. Joe Johnson at Expert Air gets our highest recommendations. - Maurice Brooks & Jina Nuzzo, Pasadena Texas.

The tech was on time very polite and professional. He knew what he was doing and kept me informed throughout the service. I will definitely use Expert Air again. Highly recommend.

Was over an hour and a half late. Did not have his own ladder to get into attic. He had to use ours. Charged me $89.00 to tell me I needed to spend $9000 to fix it. Left in less than an hour and still have no heat.

Brendan did a remarkable job of diagnosing and repairing/replacing my outside condensing unit. Made multiple trips to assure proper working and operation. Highly recommended.

Front desk personnel sounds very nice and courteous on the phone. Technician showed up on time, very responsive to customer needs. Will call them in the future when service is required!

Technician was on time, professional and knowledgeable. Didn’t try to sell me anything I didn’t need. We will continue to use this company for all of our AC/Heating needs.

Expert Air was a great choice for our business. They repaired our commercial HVAC system quickly and cost effectively. They were timely and got our building cool again. Thank you!

An electrical company referred us to them. We were able to get an appointment same day. Joe was super nice and great answering all my questions. He was able to fix the issue with our AC.

Technician was on time and very thorough in checking my AC system. Made great recommendations to prolong the life of my system. Great service!

Tech was professional and did a good job.Came within first hour of the arrival window.

They did great work fixing our AC system this past summer & were out same day! Ronnie Rains is also a huge wealth of knowledge if youre looking to upgrade or buy a new unit. #CallRonnie

Evarardo was awesome. In addition to taking care of the issues I called about, he spotted and took care of several other minor issues that would help improve the performance of my unit. Highly recommend!

Brendan was great! Answered all my questions about my system and made sure everything was working properly. He is a wealth of knowledge!

Excellent service- Technician was very professional and informative.I will be using ExpertAir again for Maintenance of our unit, and as needed for repairs.

The technician was prompt and very knowledgeable. He did preventive maintenance and made sure everything was working properly. Will definitely use again.

Swade McNight is more than a cool name. He is a professional. He provided easy to understand explanations for complex HVAC equipment.

EXPERT AIR IS THEIR NAME! EXPERT SERVICE IS THEIR NORMAL!NO BS A VERY GOOD ( NO GREAT) COMPANY WITH CLEAN TECHS WHO TAKE PRIDE IN WORK AND RESULT.

The tech Brendan was information, came earlier and has been referred for every time for his excellent service. Thank you

Ronnie and Expert Air do great work and saved me over $2500 over other estimates. They also fixed it quickly and it works great!!!

Since we have agents in some really hot and humid areas, we are happy to make introductions for Ronnie Rains if someones system needs a little TLC.

On time, friendly and well-trained. I appreciated the real-time texting service to keep us informed of the techs arrival.

Have used and will continue to use Expert Air Cooling and Heating for their service, honesty and pricing.

Showed up on time, took care of my heater maintenance today. Friendly technician.

The technician was on time, took time to address any concerns and gave me a run down on the services performed. Top notch service.

Gave us professional opinion of what was the problem with are ac duct system and what it would take to fix it along with pictures and explanations. Very good !

Great Tech, got us back up and running with no issues. Will be using again when needed.

Excellent customer service always very helpful and friendly people Thank you Brandon for your help with everything Thank you Michael for making it happen as always a Happy customer

Exceptional service and knowledgeable techs - saved me $$$ on my heater repair. Thank you once again!

Techs very professional, very responsive to customer requests. Communication with office excellent!

Tech was on time, friendly and knowledgeable.

As always polite, conscientious, and always thorough

Absolutely amazing customer service and was very informative.

Technician was very knowledgeable, friendly and helpful.

Excellent service A++++

Good honest company! Highly recommend!

They do not have 24hour service.

Technician was very professional and informative.

Joe Technician is great knowledgeable .

Very good

Great Service