Sears Appliance Repair

⭐️⭐️⭐️⭐️⭐️ToThe Sears technician who came to fix my refrigerator ice maker was excellent! They were professional, knowledgeable, and efficient. They explained the issue clearly and resolved it quickly. My ice maker is now working perfectly! I’m very impressed with their service and would highly recommend them. Thank you for such a smooth and hassle-free experience!

Our serviceman Albert, was a complete professional. He analyzed the problem and explained the best solution. We followed his directions and advice. Our appliance is working and you would never know there was a problem. He gave us a full report on what he did and made us extremely comfortable with his explanation. Really appreciate Sears and those that represent Sears.

The first technician diagnosed a faulty part and ordered it. George, the second technician, came to install the part, but did not made sure it was functioning properly. He said it was a new part. When I tested it after he left it was not functioning properly. A third technician agreed it was faulty and ordered a new part again. A fourth technician, George came again. This time he took time to make sure it was functioning properly, which it was. He agreed with me that new parts may not always work properly. I think George can learn from experiences as he goes, and become a better and more efficient employee. This can save time to his employer and to customers as well. Thank you for fixing my appliance. Richard PS. The parts and labor costs are very very high. $250 to install a part in 10 minutes ! The automated system discourages me from using Sears again. Not able to address my concerns or clear which choice to choose. Extremely difficult to reach and talk to a representative. A business model that aims for automation and low internal labor costs, can be balance and include customer interests as well. Hopefully addressing these changes now, will allow these services to continue to be offed in the long run. This may restore customers faith in Sears as a brand to be trusted and dedicated to serving its customers. Thank you for your consideration.

Thomas did an excellent job of fixing our noisy dryer! Sears Appliance repair is the most organized and reliable service ever!

Neal was professional and even gave us tips on keeping our other appliances healthy. He did a great job fixing our refrigerator. Kudos!

Great Customer Service and support !! I have annual M & R done annually on a Craftsman Riding Lawnmower. This was the 4th year and with these yearly service checks preformed the mower stays in tip/top shape as if it was new !!!!Thomas has been the professional tech for the last 4 years and has provided excellent service.

I liked Neil. He is friendly and explained what he was doing. Didnt take him long. He was kind and listened to an old woman ramble about many things. Thank you Neil. GOD bless

I feel ripped off - paid $400 to fix machine I could have bought for almost same price. Only 4 years old. Machine was not fixed. Same problem

Technician let me know when he was coming and what would need to be done. Cleaned up when finished. Courteous and helpful.

The technician that repaired our Sears Top Load washer on 3/12/24 was friendly, prompt quickly repaired the washer followed by a through diagnostic check.The online automated app that provides text notices needs a lot of work. My original apt was for 3/11. After text discussions with a service rep, he moved the service date to 3/12. I kept receiving numerous texts reminding me of the scheduled apt for 3/11.Apparently the automated scheduler does not update when they service date changes.

The best and friendliest technician we have ever had. And our problem was solved quickly.

He diagnosed the problem after 5 minutes and I have been trying to get the dryer working since June 2. It is now August 8 . 2 other service people came out and didnt fix it..thank you!

I am reserved in my opinion of sears repair. They sent 7 parts and he didnt use any of them. He found a small part in the machine and didnt reattach it. All he did was screw a peice in. So far it is working.

Did not resolve my problem of bad odor on my washer and collet more than the amount in the quote !

Neil the SEARS service tech was friendly, courteous, professional, and knowledgeable. He provided excellent service and tips on how to maintain my appliances.

Came and ordered the parts we needed then scheduled right away to return and install the parts.

Very knowledgeable. Was able to quickly diagnose and resolve my issue.

Very friendly and knowledgeable. However, I get the feeling I will not be getting a replacement for my GE Profile induction electric range. This would not bode well for GE in my eyes if Im stuck with a defective cooktop. You spend a lot for this type of cooktop and to have the glass top fail the way it did, is not pleasing.

He diagnosed the problem quickly and contacted to Home Warranty company which said they would replace the fridge. He was great for me, but he didnt repair anything.

Very personable and knowledgeable.Knew exactly what was amiss on our freezer and fixed it!Appreciated his expertise and friendly attitude.

The repair of a washing machine was NOT accomplished in a timely manner (over 60 days). The worst part in dealing with this repair activity is the lack of ability to contact a live agent since the automated voice queue contains little or outdated information.

Im handicapped, and he didnt pit the washer and dyer back like he found them, and I couldnt close the launfry room doors, or open the dryer door. I wish I had the deductible, and that $20.00 back!!

Repair we polite, explained things and took care of repairs efficiently

On time and fix the problem right away. Great service.

Thomas was very knowledgeable and completed the install of the drive belt in a timely manner.

Technicians are very knowledgeable and friendly!

Fast and friendly service. Very through.

This is ridiculous that after this many times of techs coming out,they cannot fix the ice maker, would be better if they were to actually see the refrigerator, at least 3 or 4 times they never came to the door. After almost a year of this

Fixed the problem! Very knowledgeable and friendly.

Jonathan was very professional. Got in and repaired the issue and was done. Very nice man. Thanks

Excellent technician. Diagnosed problem and had the part with him. Refrigerator working like new!

Robert was awesome. He ensured my washing machine was working properly before he left.

Very knowledgeable, did an excellent job. Answered my questions, very professional and personable.

Technician was very curtious, knowledgeable and got my washer fixed in minutes!

Neal has been on time, diagnosed the problem ordered the parts and had them installed in no time.

Neil was prompt and professional. Appreciated helpful hints on care of appliances.

Donavon was very knowledgeable and rectified the problem right away. Thank you!

He claimed the unit is inaccessible even though it is.

The tech was so helpful, professional, and friendly!! Thank you

Frustrated… Refrigerator still not working properly. No changes !

Seemed to be knowledgeable and honest, was very personable.

Knowledgeable and professional. Made sure I understood everything.

Excellent service, very courteous

Friendly, knowledgable and helpfull

Great customer service by Juan!!!