Air Care Today

I purchased the system four years ago and it has been quite good, however Im currently having an issue with the thermostat connecting to the unit. It is still under warrenty. I called every day for a week and a half. There is an answering service that informs me they will send my message on, but have not received a phone call. It is crazy to have spent so much money to not even receive a return call to help at least know who to contact next regarding the issue.

The initial install years ago was not appropriate for a propane connection. The company worked with me to fix the issue, but wanted to charge me multiple times to come out to my place to resolve the improper installation and then the subsequent results of that [expletive] installation.I imagine everyone on that team has been replaced, but the company still does not do well for me.I called a few months ago for servicing. The person scheduled me, but told me dispatch would call to confirm the schedule. It never happened. I called again today for the same thing to happen. I ended the call because I was told that they did not have a direct number or a way to transfer me to dispatch.I gave this company many tries, but it is time to pick another provider. My only hope is that their past employees did not end up in the next company I call.If you have a child, make them go to school for HVAC or plumbing work. Then, you will have someone in the family to help you instead.

I bought 3 new carrier units from AirCare. Had good service for years, even had a service contract. And for no reason I can put my finger on, my calls to dispatch are not returned and my warranty no longer of use. I can’t get a hold of the company and have been trying for weeks now.

Purchased indoor and exterior AC units and warranty, which they installed. Now it is broken down (blowing hot air), and they are ghosting me. Will not return calls, text messages. So warranty is basically worthless. Don’t buy anything from these people, they’re crooks!!!

Description of Complaint:
Air Care Today has stolen my AC Compressor. The unit is still under warranty and I called numerous times starting in Oct 2022 for a code error. They finally responded and came out to check the unit. During the unit check they blew one of the compressors and left with my unit completely disabled. I had to call numerous times to get them back out to enable the unit so I could at least have emergency heat and air circulation. When they came out to re-enable the unit, they removed the blown compressor. I called numerous times and they kept saying it was on order. I never heard from them until I was finally able to reach them in mid Dec. They told me that apparently my replacement compressor was installed in someone elses unit and they would have to reorder. They have never attempted to reach me since then. I called many times never able to talk to anyone and I left messages, but they never returned my calls. I drove to their physical location at 4730 N SH 123 in San Marcus, but they had abandoned the place and personnel at the neighboring location told me they had packed up and moved to another location several months before. I recently received a text message saying they had updated their phone numbers, so I called and was told they would check on it, never a word back. If they know it is me calling, they do not answer the call and they do not return the call, but if I call from a different number and give a different name, they answer, but do not resolve the issue. They are deliberately avoiding me and I cannot get a warranty replacement for my compressor from anyone else because they took the old one.

Worked with Billy who was phenomenal throughout the entire sales process. Scheduling was efficient and installers were on time and productive. The 3 stars is because we are one year and 11 days post-install and we are already having issues. The temperature is set for 75 but will not cool to that point and weve been living in 81 degrees inside the house in August, in Texas. When I called to have someone come out to take a look the representative was courteous and offered for someone to be here in a few days. However, we are expected to pay the $80 diagnostic fee because we are past our 1-year labor warranty by 11 days...which doesnt feel right. There was no flexibility or leniency, but told we could shop around if we felt we could receive a better deal elsewhere or someone who could come out sooner. My issue is paying for an entirely brand new system with a 1-year labor warranty/10-year parts warranty, and then conveniently 1 year and 11 days it goes out, in summer in Texas, and the customer service goes out the window.UPDATE: Many thanks to you Von for responding so quickly. Your dispatch did call and was very pleasant to work with. They waived the diagnostic fee as you mentioned. I sincerely appreciate the care and concern youve shown for your customers. We look forward to continuing to work with you in the future.

Air Care Today offers great service and fixed my A/C when we needed it the most! The technician pinpointed the problem and got it done fast after ordering the necessary part. They have top quality service and dont try to sell you more than what you actually need. They also gave me advice on how to keep my AC from breaking down again. Great company and great people!

This past summer I purchased a Gree High-Wall ductless AC/Heating system for our climate controlled automotive paint correction shop. I had plenty of questions and was quite skeptical of the application of this type of unit for the use we intended as well as choosing the right vendor. After all my investigation and doubt, Air Care Today and their helpful team gave me the assurance I needed to go forward. Their quality installation, pricing and customer satisfaction guarantee has been spot on. They promised low electrical expense, performance and their willingness to make anything wrong, right. They have delivered on all levels! My system works excellent during summer and winter and my electrical expense is actually better than before! I have taken my time to test the system and am very pleased! I would do this over again and recommend anyone to do the same. Thank you Von, Cole and the AirCare Today team for outstanding customer service!

Air Care Today worked with me to get the best price on a top of the line Carrier unit that beat the competition. Two hard working AC techs showed up the next day , removed the old unit ,installed the new unit and it was up and running by 9::00 PM the same day. Two QC techs showed up the next morning and cleaned up loose ends. I couldnt ask for better service than I got. The system is running great.

Best customer service I have ever received! Dispatch was friendly and very helpful and the technician that came out was extremely knowledgeable and provided me with peace of mind. Reasonably priced too! Never using another company for my ac or plumbing needs again! Thank you again for your help Air Care! So impressed!

We have only had positive experiences with Air Care Today since we began doing business with them almost 4 years ago. Our most recent visit was for a system check up. EJ also checked to make sure the venting was working properly. He was quick, knowledgeable, and very efficient, which we greatly appreciated!

Von went above and beyond to help us out in a time crunch! We needed someone to take a look at our AC unit to complete the sale of our home. I called him wed afternoon and he came to take a look within 24 hours. He helped verify that the work the buyer had requested could not be done and did not even charge for a service call. They were very responsive and thorough. Will 100% use them in the future

E.J. did a great job of rewiring my Carrier heating/ac unit when the heat would not come on. He was efficient and knowledgeable and quickly diagnosed the problem. His repair and rerouting the wires was appreciated as it was done neatly and efficiently w/o wires hanging all over the place like it was before he arrived. Nice work!

We purchased a system from Air Care today last year in June. It was installed, incorrectly, the first time, and took about a week to finally get completed and working. We purchased the high end variable speed AC system with an app and all the goodies.The System: I would rate the Carrier system 5 stars on its functionality. It keeps the house pretty close to the temp we want or a little cooler. It is quiet, you dont know when its running, and the compressor is whisper silent and a great system. I would NOT buy it again.In this age of connected services, and smart homes, the Carrier platform is the ONLY one that doesnt seem to integrate with a smart home system like Google Home or Amazon Alexa. They wont open their API without a per user charge, at last I read, so you have to use their... not great app to make any changes. Add to that, their system goes down often. You dont know its down until you try and use it, then you get a generic error.The Sales: Our sales person was great. Every need was cared for, a spare AC was given, everything worked really well. Frankly, I had multiple bids at about the same price, and I went with Air Care Today because Mike and his wife were great. Still would have been 5 stars. He even got me twice a year maintenance on our system, for a large additional cost.The Install: Wow, this was bad. It was June, it was over 100 every day, and we had no AC other than a portable in my childs room and a window unit in the bedroom. They did the install, and I was so excited for the new AC. Turn it on, and not so much on the air conditioning. They sent out a guy, he fixed it, same problem. They sent out the Supervisor, and it took 2 additional days. To be honest, I would still give them 5 stars because they went over and above. They really worked hard.Then I went into the attic and saw how they left my AC. Theres wire running in front of the filter replacement hatch. Theres some board just sitting on the ground with wires running to it and then back to the AC unit. Its not great. But I have AC.. maybe -1 star.Now we get to service after the sale. Heres where we get to the 1 star rating. About 8 months ago, I called them about our maintenance per our contract, they said they dont do twice a year maintenance, which is surprising since they billed me an extra 300 for it. I figured that just meant that they didnt need to come in after 6 months since they just put it in.Fast forward to today. Yes, this is in the middle of COVID, or the tail end, or the beginning. Anyway, I called them 4 times before I finally got someone to answer, and I said that my system was calling for routine maintenance. I was told they werent sure they were doing that due to COVID, only emergency service. I said, ok, can you look into it. The lady I spoke to said she would reach out when they had a decision. That was weeks ago. Radio silence.So, a couple points:The Salesmen are great. They will promise you the moon.The installers will work really hard to get you AC, and thats important. It might not be pretty, but it will work.The service after the fact is pointless, dont pay for extra, dont expect contact unless you are paying something for that time. At this point, Im going to see about getting my money back for the extended service and finding someone else to service the AC.The system, if you grandmother needs a new SUPER high end AC, is great. Because she will never use any connected service anyway, but if you understand technology, dont get this... Look at some of the others that integrate and allow control via your smart home system.

Thanks Billy for your outstanding work! Everyone is always worried if they have HVAC tech service their unit, they will automatically say a new unit is required. I can always count on you to be honest and truthful in your service calls! I feel comfortable referring you to my clients when they have issues because I can count on you to be fast, honest and reasonable in your quotes. Thank you!

Customer service is excellent, I spoke with Michelle she was very kind and quick to get me on the schedule, my thermostat was having issues not responding and she was able to get a technician out within an hour, she also added a new customer discount on my replacement thermostat which made it very affordable. I will continue using Air Care Today for all of my Hvac and Plumbing needs. Thank you Air Care Today!!

I have to update my review based on a terrible company track record. I had my A/C system replaced by Air Care Today three years ago. While everything went well at first when they replaced it at the end of the summer, by early that next season, the upstairs unit was no longer cooling. Air Care today reloaded the coolant and several weeks later it was again no longer cooling. We danced with them for months before they said they would replace the upstairs attic unit under warrantee because it must have a leak. This occurred late in the summer. The next summer, it happened yet again. After two months of the add coolant dance, this time they said it was the copper line to the outside unit and that they would have to rerun the line and charged me almost $2000 for that. This past summer, it happened yet again! This time, in August, after two months of the dance, they said it was a new part needed for the outside unit but it was on back order. They just replaced it yesterday, THREE MONTHS after saying it was on order but saying that it would again cost me $500. I had to install wall units upstairs to cool the house for the three summers. This group cannot be trusted. Their work is shoddy. They dont know how to test for leaks or fix them. Their warrantee does not mean a thing and they will charge you for work that should have covered their poor workmanship. Clearly stay away and do not have them install new units for you. They will ignore you, delay you, and then try to charge you.

From the beginning the service i received was top notch. They gave me a great price and the installation was excellent. I highly recommend them. Special thanks to all the staff that worked on my project. You gus are awesome

So 15 hours out now from first contacting this company to get my AC fixed they installed and yet to hear back from anyone. I find it hard to believe that the person who answers the phone cannot contact their dispatcher by phone because they do not have their number.

B Watkins the general manager for Air Care Today was so helpful in getting a new unit in my Daughters Home. The technicians came into the home and efficiently installed the unit. We will be using this company in the upcoming months to install a second unit in the home. I highly recommend Air Care Today.

These guys put a new complete central air system in a very old house for me. I was so blessed using them. They helped me get the price includes in my loan, which was a lot of work by itself. And jumped on the job quickly. Finished fast too. Could NOT beat the price or quality of work in any way either. And Im a perfectionist. So you can take my word for it!These are ur guys if you need a/c work done.

I contacted Air Care Today for a disconnect at one location and reconnect at new location. The owner, Von, and other personnel, including Shaulyn, Luke and Eddie, all provided service with the utmost of courteousness and efficiency. Excellent choice to make if needing air conditioning service.Thanks so much!!!

The installers did outstanding work on the system for me. The work was professional and neat. They were courteous and knowledgeable and cleaned up after themselves more than I would have expected. I would recommend them to anyone.

The initial service was great. However, when I needed additional help post repair the communication was poor. I was given the run around and never got a resolution to my issue.

Eg Thedford gave us an excellent service. He fixed some things that didn’t come with his usual job inside the house but were necessary to solve the problem. His work is clean and he gives a little more effort no matter the time it would take.He finishes his job and tries to not leave half-work done. We are really thankful with the way he works. I really recommend him.

Air Care Today put the Care in their prompt attention to my air conditioner woes. As these things tend to go my air condition went out on a Thursday night in the hottest part of August. One of their top techs came out and evaluated the problem on Friday and sent a crew on Saturday to install a new air conditioner. It ran at full blast through all the hottest days after that. Sorry for the late review but THANK YOU Air Care!!

EJ is the best! I thought my new AC unit was making a strange noise but when EJ came out, he knew what the noise was immediately. He explained the whole system to me and anything or any noises that I need to look out for in the future. I got such great customer service from him. EJ is the best and Air care today is the best!

EJ is awesome. He took his time to explain to me everything he was fixing and what was wrong in the first place which I was definitely not knowledgeable about. I appreciate his patience and taking the time to properly talk it out with me and listen to my concerns. Will recommend service from him! Thank you!

EJ was extremely hard working and knowledgeable about the Reme-Halo! He arrived on time when he said he would be here! Be sure to ask about a discount! We thoroughly enjoyed having him work at our home!

EJ came out quickly on a we have a leak call. He fixed the clog in the main drain and educated me on necessary maintenance to prevent problems in the future. Quick, efficient, & friendly. Will use again. Thanks EJ.

Super good customer service. EJ was cool and fixed our problem quickly, also gave me good advice on how to keep my system running well.

I use Air Care for all of my rental properties. They are reliable, efficient, and my tenants love them.

Ej came out today to service my ac. He was very quick and got me up and running right away. Thank Ej

The staff at Aircare Today is amazing ! The technicians are very knowledgeable and the customer service is the best Ive had !!!

The techs are professional and courteous, and r very capable of handling any installation or repair u may need.

EJ was great. Very professional and informative. Solved the problem quickly and efficiently. Would highly recommend.

Awesome service and pricing! If 10 stars was an option for rating these guys would deserve it!

I couldnt be happier with the pricing, level of surface and professionalism provided by Air Care Today team! 5 Stars!!!

This company is excellent to work with. Honest, efficient, knowledgeable and quick to respond. Highly recommended.

Great service and prices! These guys are second to none when it comes to HVAC services.

Fantastic work! After three full AC installs, I highly recommend them!

This company cannot be trusted. Im giving them the opportunity to do the right thing before I have to take legal action. More to follow. A lot more!

Great company, fast service and out technician was a sport about answering questions and explaining the problem.

I completely regret hiring them. Worst experience ever.

Technician came to service our AC at 9:30 PM which was nice, he fixed the problem same night.

Excellent service, always go the extra mile to make sure their customers are happy!!

They installed new Lennox A/C. Great service and instalation!

Great service, good food, hefty portions, nice atmosphere, and prices that wont break the bank!

Great service. Best customer service I have ever received. Highly recommend....

Great company well ran all around great service would recommend

Great service and very thorough...highly recommend Air Care!

Im warm in winter Cool in summer...I couldnt be happier!

Great work, very professional crew.

These guys are awesome! Trust them

Great Sevice . Fast, friendly, reliable!

Absolutely professional and knowledgeable, thank yall

Excellent company to do business with.

Great service & knowledgeable technicians.

Always giving you the run around

The details in the customer service.

Excellent service.