StevenSons Heating & Air Conditioning, Inc.

Thank you Stevensons HVAC! My air conditioning stopped cooling on the hotest day of the year (so far). Tina took my call and helped me get set up for a same day appointment. Steve took care of the problem and got me up and running by early afternoon. I cant thank you enough for the professionalism and prompt help on a hot day!

Ive been thoroughly impressed with StevenSons over the years that theyve managed my systems.The technicians at StevenSons HVAC exhibit professionalism of the highest caliber. Their expertise is evident in every interaction, from their punctuality to their respectful demeanor. They handle every task with precision and care, instilling confidence in their abilities.One of the standout qualities of StevenSons HVAC is their commitment to transparency. During every service call, they take the time to explain all necessary items thoroughly. Whether its a repair or maintenance task, I have a clear understanding of the issue at hand and the proposed solution.Unlike some HVAC companies that push unnecessary services or products, they prioritizes the customers needs above all else. Theyve never pressured me into purchasing things I dont need.The bi-annual checkups offered by StevenSons HVAC are a true asset. Knowing that my HVAC system is being regularly inspected and maintained brings me peace of mind. It not only ensures the systems efficiency but also helps prevent potential issues down the line and its one less thing i have to concern myself with.Scheduling is a breeze. They understand the value of their customers time and are flexible in accommodating my schedule.StevenSons HVAC sets the standard for excellence in the HVAC service industry. With professionalism, transparency, customer-centricity, and convenience at the core of their operations, they provide a level of service that truly stands out. For anyone seeking reliable HVAC service that brings peace of mind, StevenSons HVAC is the clear choice.

I would skip this place. My AC stopped working. My husband had used them previously, so I stuck with someone who might already know our system. The service fee was $129. He came. He diagnosed the problem and gave me a whole laundry list of things he thought was wrong with the system. He said he would check on the part that needs to be replaced and get back with me. I didnt feel right about any of the exchange. He just didnt feel like he was shooting straight with me. I called him and told him dont worry about ordering the part. I got a bill shortly thereafter. They charged me $129 for the service fee (all that was really done), then charged me another $115 for labor (there was no labor done at all). I think the $129 service fee is warranted as they came out and looked at the unit. I think the $115 labor fee is unwarranted since no labor was done. I emailed them back with that same reply. The response was...I took a look at the invoice and compared it with GPS. The technician was there for over an hour which is the residential labor rate of 115.00 that was charged on your invoice. The Service Call of 129.00 gets my technician to you. Please keep in mind that It costs money to train these individuals, insure them and pay their salary. Maintenance, tires, gas and insurance on the vans are not cheap and the office people who schedule calls and find your parts don’t work for free either. Then when you cancelled the repair we also had to wait on hold to talk to the supply house to cancel the order we placed for the motor. Therefore, I do believe the charges are reasonable and accurate.I appreciate the courteous response but the parts were never ordered or cancelled. This service call was done last thing Friday night and then I called first thing Monday to cancel any further services and the gentleman told me then that they had not ordered the part cause it was on back-order (they had not backordered either). I know this is a slow season for HVAC in Texas but this is just trying to get money for work not done. I wont be using them again, and I recommend the same to others.

They were responsive & professional. I called them in a panic and they first, calmed my fears and set to work fixing the issues I had that another AC company said was beyond repair. The were factual and didn’t sugar coat anything. Honest, courteous and reliable. I’ll never call another company!!

Stevensons Heating and Air conditioning always takes care of me especially in the heat of the summer and keep my older AC running with their preventative maintenance twice a year I highly recommend them to anyone!

Beyond impressed. Highly revommend