R&R Environmental

5130 Boyd Blvd suite d, Rowlett, TX 75088, United States
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R&R Environmental
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Review №1

Absolute top notch!Went with R&R off of a recommendation of a neighbor.David came out and check my system after a failure - fault to ground.Within a week or so they had me a new compressor, installed. Compressor failed on startup, went to manufacturer to retrieve another and stayed until I had a working A/C.They arrive around noon and stayed until 6pm on a Friday.The thing I like best about them so far - R&R does not seem apprehensive about helping the customer with suggestions or answering questions when asked about proper HVAC operation or maintenance.I asked about proper airfilters and upgrading to a wireless thermostat, I was advised on both without hesitation. That shows me they care about their customers, understand we dont know what they know and arent afraid of helping the customer learn.Ive dealt with other HVAC companies as a home owner and am usually directed to Google for advice.Other companies do this because they are scared of the possible liabilities that come with providing any kind of direction.I WILL be having R&R out for any service, repair or upkeep in the future.Thank you R&R for getting me straightened out!

Bi
Review №2

I’ve been using R&R for many years and have no reason to change HVAC companies they are always top notch they just installed a mini-split in our garage works like a charm and a very professional looking job that went above and beyond !!!Thanks Russell & Company !

Ja
Review №3

I had the pleasure of working with Russell and his team recently, and they just blew my expectations out of the water! I had two 25 ton commercial units installed for one of my properties and the process was streamlined, efficient and highly professional. I highly recommend this company!!From the initial start of the project to the final installation, every step of the process was completed with care and attention to detail. The team was always available to answer questions and address any concerns we had, and they went above and beyond to ensure that we were completely satisfied with their work.The installation itself was flawless, and our new HVAC system is performing at an exceptional level. Our tenants have noticed a significant improvement in the air quality in the building, and we have already noticed a decrease in our energy bill.I cannot recommend this HVAC company more highly - their exceptional workmanship, quality service, and outstanding professionalism make them a true standout in the industry. If youre looking for quality HVAC services, look no further! These guys are the real deal!

La
Review №4

Highly recommend with confidence!R&R has serviced my AC units for the last few years. The pricing is fair, but more importantly, they go the extra mile to ensure you are satisfied with the quality of work. I trust them and am impressed with their extensive knowledge. Kyler, Russel and Hector have all come to my home to assess and repair various issues and I am always pleased.

Ca
Review №5

Thank you R&R Environmental for the air conditioning install! Kyler, Saul, and George are very professional staff members. They worked efficiently , professionally, and answered my questions throughout the process. I am so thankful that I went with your company. From my first phone call to Russell and through the scheduling and invoice process with Janna, and then through the install, we couldnt be happier. Thank you for being detailed oriented. I have never thought of air conditioning as a craft, but these gentlemen take so much pride of their work. Thank you for the peace of mind.

Sh
Review №6

R&R Environmental is the absolute best A/C repair company. They came out the same day that I called them. The techs that were sent out, Kyler Lay & Hector Sanchez, were very professional, knowledgeable, efficient & friendly. They explained in detail what needed to be replaced. They had the A/C compressor changed out in no time and once again my house was nice and cool. My thanks go out to R&R Environmental for doing such a great job.

Br
Review №7

I have worked with R&R for over 20 years in both a commercial and residential capacity and they have always been excellent. I recently had them out to my home (called them at 7:30 am and they were at the house by 3:30 pm) because my A/C was out. They replaced a blown capacitor, charged the system with coolant, washed the exterior and even found and repaired a hole in my duct work. Best company out there for A/C work.

Ta
Review №8

My AC started blowing hot air at at 8pm when it the heat index was still 108°. I called several places first and I was told it would be a couple of days before they could get to me. I called R&R and I was told someone could be out in the morning around 10am. About 10 minutes later, I got a call back saying Hector could be at my house in 20-30 minutes. In less than an hour we had cool air again. Our capacitor had crapped out, but he had a replacement in his truck! He cleaned our unit and made sure everything else was operating as it should before he left. It was also a lot cheaper than I was expecting, which was a very nice surprise! This company now has a new customer!

Le
Review №9

Wow! Great response, knowledge & service! We have used R&R a few times to service our AC units. The expert service technician Kyler is very professional & takes care of all our needs above & beyond! We extend a huge THANK YOU to R&R for putting AC back into our home. You will not be disappointed! Thanks Russell (owner) & Kyler - Job well done!

Br
Review №10

Excellent customer service. Called R&R very early in the a.m. and Russ called right back. Hector arrived within a couple of hours as Russ stated he would. Russ, Hector, and the other gentlemen were very professional, knowledgeable, and very courteous. Quickly diagnosed the issue and made all the necessary repairs in the same day. Highly recommend R&R.

Te
Review №11

Kyler came after working a long day and fixed my dryer and electrical outlet. He went way beyond expectations going out of his way to make sure not just the dryer was fixed but everything in connection with it. He did not stop til the whole job was done! He is by far very knowledgeable in what he does and very polite too. I will call him again and tell my friends what a fabulous job he did! Thank you so very much for your help! Tessa Andrews!

Li
Review №12

Kyler came to our small business to check on our heating system. He was so polite and very professional. He showed us pictures of what he did and went out of the way to notify us that other retailers in our shopping center were having the same problem. We are planning on calling R & R for our residential HVAC needs in the future, and will keep them in mind for any other HVAC needs. Great service!!

Ca
Review №13

Noticed a small water line in the ceiling and reached out to Russell for help. He was quick to put us on the schedule and Kyler was able to diagnose the issue and get us fixed up quickly! They always take care of our system and their customer service is top notch! We don’t trust anyone else to take care of our heating and cooling system. Thank you R&R Mechanical!!!!!

Do
Review №14

I have used R&R for many many years, even before Russel took over, probably 20 years. I have always found them to be honest and I can trust them. Trust them not to inflate costs and trust them to diagnose the problem correctly, trust them to get things fixed right and to sell new quality products, and to arrive when they schedule. Would I recommend R&R? Yes. Would I use a different air company? No.

Ch
Review №15

We have used R&R for the last 20 years. They have always been very responsive and handled our needs with professionalism. Kyler, especially, is very knowledgeable, hard working, and will do whatever it takes to take care of the customer. I would highly recommend R&R and Kyler.

Ka
Review №16

I have used R&R for many years. They have come out quickly and made repairs in a timely manner, day/night weekday/weekend. Fixed the issues or came out again the next day if extra time or parts were needed. They are honest and reliable. They treat customers like their family. Fantastic people!

Sa
Review №17

I used R&R Environmental AC from a referral from my daughter and I am so glad I did. Mr. Riddle and Kyler are extremely professional. Kyler did not waste time problem solving the issue. He was extremely thorough in finding the problem and fixing the issue. Thank you for being very responsive. No other air conditioning company has given me that level of service and commitment to finding out the actual problem with the unit. Thank you!

Ch
Review №18

My AC went out at the house and my first call was to R&R! Within about an hour Kyler, the HVAC technician was at my door. He was very polite, clean and knowledgeable about his field. After a quick analysis of the system he was able to diagnose the problem and get it fixed! The whole family is happy thanks to R&R Environmental Mechanical Heating and A/C.

Br
Review №19

Don’t typically post, but know how people always need solid referrals for big ticket home repairs like A/C. This company has been used by my parents for years.Had a couple companies quote me a whole new system replacement last year when our upstairs system stopped cooling. Kyler came out reviewed everything and showed me that we only needed the outside unit. Not only did he save us on getting a whole new system, but we got a bigger/stronger unit for so much less than two other companies quoted us.Also referred them to a coworker that had several companies wanting to charge her thousands to replace one of her units. Kyler went out and isolated the problem to one component on the system that he replaced and she was back up and running. Saved her thousands. She was so elated that she came up to me at work and gave me a hug for referring R&R to her.This past Wed, A#1 air came out for a maintenance check and the upstairs was working fine before, but stopped once they left. Found out they disconnect some things in the attic. Kyler came out and got us back up and running in no time.Plus, Kyler is probably one of the most polite/respectful people I’ve ever met.HIGHLY Recommended!!!!

Ni
Review №20

Kids and heat dont mix!! But, R&R has made this a wonderful experience for us. Talk about impeccable customer service!!!! I had a fit and even yelled and cursed at the owner. She remained calm, accepted my heat-attude apology, and still had Kyler out on a Sunday within half an hour of my call!!!!! Kyler had GREAT WISDOM and knowledge regarding our (issues). Wonderful company. They will be in my contacts list forver!!!! Thank you for accepting my call and for being available in the blink of an eye!!!!!! Thank you for saving us MONEY, TIME and FRUSTRATION!!!!!!- BLESSINGS

JP
Review №21

Service Tech Kyler Lay is a true professional and extremely knowledgeable. Outstanding experience and I will never look elsewhere for HVAC services. They made time at the last minute to service my HVAC system on a Fathers Day Sunday. Fair price and system has never run smoother. 👍🏻👍🏻

Da
Review №22

Wanted everybody to know that I have done business with R&R for 25 years now and they are still the best in town. They came out and knew exactly why our ac was not cooling properly. With a little electrical work and moving some duct work around it now works like a champ. Their crew is very professional and friendly. Give them a try.

Lo
Review №23

Spent alot of money getting Geothermal installed at my new build, less than a year in ive had nothing but issues, codes, high pressure warnings. They sent a tech out to do a patch job until its out of the year warranty.(Year 2) After being drug along for 2 weeks im being told they are looking into the issue and i would receive a call back. Never got a call back.Spoke with the owner, the techs that service the system no longer work there, Im being told tough luck find someone to fix the issues that ive had since the install.100% DO NOT recommend this place.

Pe
Review №24

R&R has been taking care of our HVAC for more than a decade. Over the years they have maintained and repaired our systems, installed upgrades and vents, routed ducting, and generally made themselves useful. I particularly want to mention Kyler. When I see Kyler at the front door I feel better already, knowing he will “birddog” the problem until we are satisfied.

Ma
Review №25

So disappointed, I decided I will never use or recommend a small family own business to anyone after experience I had with this company last month.

La
Review №26

I have used R&R for many years and have always been completely satisfied with their service and work. I have also referred then to friends, who also have been totally pleased with the service. Very professional , honest, and excellent work. I highly recommend them !

Wi
Review №27

We are long time customers (from their beginning around 20 years). They have always been there for us. We call and they are at our house ASAP (today on a Sunday they were here in less than an hour). Reliable, trustworthy, respectful, our go to folks. They explain what they are doing and why. Always do their best to save us money, never try to charge us for what we do not need. I would highly recommend them to anyone.

St
Review №28

Kyler Lay is the most amazing human being and an even better service tech!! He was here so quick and had me repaired in even less time. I highly recommend this company and to look no further if you are looking for excellent service!

Al
Review №29

Kyler was awesome! During this time with Covid-19 we were worried when the air conditioning stopped working & thought it’d be difficult to get help. We were wrong Kyler responded quickly & was very knowledgeable, helpful & the cost was amazing ! Super fair pricing :) Thank you so much for all your help !

LA
Review №30

Kyler Lay and Russell Riddle make problems with a/c seem carefree. They go out of their way to solve every problem and are readily available when you need themThey make sure the job is done as quickly as possible and follow up to make sure it was done correctlyI have used them for many many years and never had a problem price wise and quality wise

Ta
Review №31

I had an AC issuee that on a brand new unit intsalled by another company and R&R came out to fix. It was more than I expected but they do alright beyond a delay on a check.

Da
Review №32

These guys are honest and trustworthy. it can be a bit nerve wrecking to find a contractor and not know what to do when you need some help. Here youll get honest options, and a contractor that actually cares about you. Thankful i found these guys. Highly Recommend

Sa
Review №33

Thankful for this wonderful company, quality service and quick response time made our frustrating evening turn into a breeze! Thank you Kyler for your quality service. Will definitely be using again for maintenance and repairs.

He
Review №34

I highly recommend this company to anyone looking for honesty. Too many companies just want to sell you whatever they say you need. Wonderful, fast, friendly service! I wasnt expecting it to be fixed so fast, but was pleasantly surprised. Wonderful company and employees!!

Mi
Review №35

Kyler was great. Very professional and efficient. Very transparent on cost. Ill be utilizing their services and suggesting to friends.

Br
Review №36

Russell came out and serviced our down A/C and was very honest about what occurred. I highly recommend his services.

we
Review №37

I am absolutely impressed with the quality of service that was provided to my wife and i. Kyler lay was very professional. Yall really helped me out before a big cold front!

Ji
Review №38

Prompt, professional, courteous and reasonably priced weekend service when the heat index was 100+ degrees in mid July and our A/C went out!

Br
Review №39

I have been using this company for over 20 years. For quality service at a fair price call these guys today! Highly Recommended!

Hu
Review №40

Great service, they know what they are talking about and excellent prices on the service plans. Highly recommend.

Th
Review №41

Russell and team are awesome. We wont use anyone else.

Ki
Review №42

I highly recommend R & R. Kyler always goes the extra mile

ra
Review №43

Kyler and Hector did great work highly recommend

Information
61 Photos
43 Comments
4.8 Rating
  • Address:5130 Boyd Blvd suite d, Rowlett, TX 75088, United States
  • Site:http://coolmetoday.com/
  • Phone:+1 972-722-3085
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air conditioning system supplier
  • Air duct cleaning service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online estimates:Yes
  • On-site services:No
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Credit cards:Yes
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