Custom Comfort Air

Custom Comfort has serviced our HVAC system for four years and we have always been very happy with their service. We have a contract for two service calls each year and appreciate the work they do to keep our system running. Our recent visit with Technician Jesus Botello was no different. He was on time, called ahead about 20 minutes before arriving, polite, efficient and careful to do a good job. We will continue to use their services going forward. We Recommend Custom Comfort.

We had our whole home A/C installed by you guys and it is fantastic. Over the years we have had very small maintenance needs and you always handle it quickly and professionally. We love you guys and would recommend you to any of our family or friends.

Excellent service from Jesus Botello today. I have been a loyal customer of Custom Comfort for over 25 years. Highly recommend.

Kyle came today to do the maintenance of our Air conditionning system. He took such a goood care of me. He was very kind, knowledgeable, professional and helful. I asked several questions which he answered. I will ask for Kyle for the next maintenance appointment!

Custom Comfort did an outstanding job installing our new Lennox HVAC system. Aaron our Sales rep spent a lot of time giving us options and solutions to issues for our HVAC system, and was a pleasure to deal with. The installers led by Luis, Moises and Walter did an excellent job installing the system and new duct work on an extremely hot day. In several rooms they increased the airflow, which improved the comfort level substantially. We are extremely satisfied with a job well done.

I called early this morning with a request someone to come out and look at my a/c unit, as I noticed it was working just not cooling. I was pleasantly surprised they could come out that day between 10 and 2. Colt, showed up on time and within an hour he had changed out a small part and was so helpful! I recommend this company and especially Colt as reputable and quick to respond and repair!

I have been a customer of Custom Comfort for over 10 years. They are always responsive, fair and honest. Colt came to service a thermostat outage and explained everything clearly and methodically. He even showed me how to troubleshoot the problem in case it happened again - not looking for another quick buck. Thank you, Colt for your honesty, education and integrity!! And thank you, Custom Comfort for great service and great technicians.

In 2020 I had Custom Comfort install a new AC for me after my 20 year old system died. I had checked several other companies and decided to go with them through Costcos which also gave me money back. I was glad I picked them. I was happy with the installation and signed up with them for semi annual tuneup which has been excellent. In the summer they found an issue and resolved it very promptly and today I had the winter system check up and they checked the overall system, changed several filters that needed to be changed and answered my questions. I have found them honest and straightforward to deal with. I’d recommend them!

I have used Custom Comfort for many years, and they have always proven to be very reliable, trustworthy, and fair. We do yearly checkups, and they have done complete system replacements for us. The employees are perhaps the most professional and nicest Ive ever encountered. Ii highly recommend them for your AC and heating needs.

I highly highly recommend Custom Comfort Air and their line of Lennox products! The level of professionalism Custom Comfort Air gave us when they came out to install our new unit was beyond my expectations! They laid out tarps all along the path to our attic making sure to not leave a trail of dust behind. They answered all our questions and were so knowledgeable!

Fantastic experience overall from the call to the office to the professional and friendly service from the field tech.Thank you Colt and Shelby. I will continue to do business with Custom Comfort Air.

Had preventative maintenance heat check up performed by service technician Carson. He was extremely courteous and professional and did a fantastic job. Have been using these guys for years and they have never let me done. Thanks Custom Comfort

Custom Comfort technicians were on time, friendly and knowledgeable. They completed the work as outlined and explained what was done and how to utilize efficiently the equipment installed and serviced.

My AC stopped blowing cold air in the evening so I called Custom Comfort the next morning. They had a technician out by 1p that day. Colt was extremely knowledgeable, professional, uniformed, even used paper shoe covers to come in and out of the home! He was not only able to diagnose and repair the problem quickly with parts on the truck but, was able to explain it to me in terms I could understand without talking over my head. He went above and beyond answering all my questions about this repair and what problems may occur with the unit in the future and a bunch of information on where the industry is heading. Custom Comfort meets and exceeds my expectations as an HVAC company.

Custom Comfort never disappoints! We have had our AC and heat maintenance with them for over 10 years now, and our system works like a champ! I highly recommend them and their service technicians for a professional and extensive service each time

Charged my parents $1539 to replace a compressor under warranty. $139 was a service call, which is fine, but $1400 was billed for refrigerant(recovered and reused existing refrigerant and maybe added a pound of 410A), deductible(which I found is only $49), and a processing fee. THEY CHARGED MY PARENTS OVER $1300 FOR A PROCESSING FEE. TOTAL CROOKS. BE CAREFUL DEALING WITH THESE PEOPLE, THEY WOULD NOT RETURN MY PHONE CALLS EITHER. RESPONDING TO THE COMMENT BY BUSINESS: Your technician said he reused the refrigerant and topped it off. Next, the only thing my parents were understanding about, is they got bamboozled. They were not happy and still are not happy. I do not appreciate your lies to make things look better for yourself. If you want to look better, a check in the amount of $1300 for the bogus processing fee should be in a mailbox soon. You took more time to respond to this accurate review than you did to process their needs for repair. Make it right, and I will add an update to this post showing you did so. Thanks, but no thanks. Lies arent appreciated. I talked first hand with your warranty provider. I am also is a similar business. Stop taking advantage of elderly people.

Excellent sales rep from Bob Wilson. Excellent installation team of 4 guys. Excellent technical support from Colt Brown. Day 2 of new air conditioning install and I could not be happier.

Aaron is a fantastic sales rep, and worked with us to meet our needs and understand our circumstances. He was great with our dogs too! Excellent quality equipment and installation looks great

Colt Brown was very knowledgeable about the various choices of units I could choose from to replace the one I had. He answered all my questions and concerns with patience and helped me choose the unit that best suited my needs. Colt has an innate professionalism that is rarely seen anymore. His courteous and prompt attention to my needs led to my decision in choosing Custom Comfort Air.

Great people, fast service, honest professionals. Colt quickly diagnosed the problem and provided recommendations for the unit. He explained each option for us. The quality of service goes above others. We replaced the unit with a more efficient system. The installers, Moasis and Lewis were professional and efficient in their work. The unit was up and running in a timely manner. I would recommend this company to anyone who is in need of HVAC service.

Carson came on time, was very respectful and got right to work. I have been a customer for about 35 years now. All the workers that have come over the years have been very respectful and courteous.Be sure to ask if Carson is available.Thank YouRankin Bowen

Great customer service. We have used their service for many years. The technician Jesus B. was very professional and informative. Custom Comfort always does a great job!

While my initial experience with this company was really good, it has been all downhill since then. I used them to come out and do a yearly A/C maintenance inspection. The technician was very friendly and prompt and all went as expected. Later that night we heard a dripping noise and noticed water coming through our ceiling. It turns out the tech had broken a seal on a drain pipe coming out of the unit in the attic and the water dripped through the sheetrock. Since this was on a Friday, I had to temporary fix the pipe myself since Custom Comfort did come out and fix the pipe until the following Monday. They did that as planned, but now we are over one month since that and I am still waiting for them to come out and fix the ceiling damage. It took nearly one month (28 days to be exact) before someone called to try and set something up to try and repair the ceiling. In the meantime I have found someone to do it and would just send them the invoice/bill, but Custom Comfort does not want to do that. They want me to wait another week for their guy to complete the job.

I have used Custom Comfort for roughly 8 years. My first experience with them was to fix a terrible install of two new units by another company. Several companies refused to help me at the time. I have used them since. They have always performed well. The guys sent to me have all been knowledgeable and very professional not to mention very nice and polite. A wonderful young man (Daniel) was here today to do my annual heater inspection. He discovered a small problem that was fixed quickly and easily. I can say with certainty that many companies would have either not discovered it and let the small issue turn into a huge issue later or would have made a big deal about the issue now and would have charged me for a lot of work that was not really necessary. I will also say that my warranty claims over the years have been painless for me. They have handled everything for me. I am pretty sure I will use them for many years to come!

Technicians were very courteous, polite and detailed on their services recommendations. Ive allowed received excellent service from Comfort Air.

Appreciate the prompt response from Colt and the gang at Custom Comfort. He was thorough in his explanation of what was wrong with the thermostat and able get it fixed the same day.

Custom comfort is contracted through Costco, that’s a huge plus. We got two new complete systems through custom comfort- they are amazing! Miguel explained everything and the install crew did an amazing job in only one day! Nichole has been awesome through the paperwork. We recommend them to everyone we know!!

By far the best AC company in the area. Air conditioner went out at 11 last night, called at 10 AM this morning and they had an amazing Tech here to fix it by 2. Luis was very helpful and knowledgeable - had us back up and running in 45 minutes. Also, price was very reasonable and would pay it again for this type of service! Thank yall!

First of all, I dont write reviews but with this one I just had to.Custom Comfort Air (CCA) installed a brand new 2.5 ton Lennox A/C system after discovering leakage in the coil of my upstairs unit. I paid $6.5K five years ago and expect the system to at least last for 10 years. The compressor died recently and CCA promptly came and had it replaced under Warranty covered by my purchase of the Complete Care Plus Service Contract (CCPSC) for $99 when I bought the Lennox system. The new compressor and labor to install is covered under warranty, but the cost of filling the 410 freon of $1400 and the trip charge of $139 are not.I was quite surprised and bewildered that I was charged over $1500 for a compressor defect that was not of my fault. I then reviewed the CCPSC terms and it did say that freon is an added cost not covered by warranty. Interesting to even think that because of the failed and defected compressor, my freon leaked thus would require replacement - so why should I pay for the replaced freon? Anyway, the service contract did allow for the charge of the new freon, but $1400 is a hard pill to swallow.The Service Contract clearly shows that any trip and diagnostic charge for warranty work is covered under warranty. I contacted CCA and seek a refund and CCA promptly sent me a refund check but they kept $65, stating that this retained amount is ...covered by labor. According to the Contract, I expect a full refund.I dont know if other HVAC companies resort to this type of business practice, but I had to inform the public to read the small prints in your warranty/service contract and be aware of whats covered when it comes to your HVAC warranty and related services. CC did provide high responsiveness and good quality of work however, I am not happy with their business practices relating to the above.

About 10 years ago we had a new HVAC installed by Custom Comfort. During the installation, the tech pointed out some mistakes made by the previous installer from another company. Since then weve been using Custom Comfort for our annual check ups. Theyre ALWAYS on time and I never felt like they price gouged me.Just a recent update. As it happens, our a/c stopped cooling right in the middle of August AND on a Sunday. Our unit is now 12 years old. I called Custom Comfort on a Sunday morning with really no hope of them coming out. I left a message. I decided to go out and get a window a/c unit. I just got home from Lowes when I get a call and was told a tech was on his way. Never even opened the new a/c box. In less than an hour and before it got really hot Jesus showed up. The last few times Jesus has come out to do maintenance checks on our a/c. He has always done an excellent job. In less than 30 minutes our a/c was cooling. How about that for service? I know the day is coming to get a new system. As it stands now, I wont even ask for the usual 3 bids. Ill go straight to Custom Comfort.

We had our furnace quit working on us right as a cold front was about to come in. After calling a couple other companies (who said they couldn’t touch my furnace because it was over 10 years old and that I would just need to get a new one) I called Comfort Air. They were really responsive and professional and had someone come out that day to take a look. Tracey did the actual repair, he was very professional and explained what had happened and what part he would be installing to fix the issue. From start to finish, I think he had it all figured out and the part replaced within an hour. I was super impressed and if I ever need another repair, they will be the first people I call.

Great experience with this company. Price was competitive and installation of new unit was super professional and fast. If Costco chose Custom Comfort Air you have nothing to worry about. I look forward to a lovely cool house in the summer, and comfy warm house when its cold. Love my new thermostat. Highly recommend. Thanks!

If you want the job done correctly, go with custom comfort air. I have a unit that I purchased from another company for 11,000. Within 2yrs. We had to have one of their techs come out each summer. This final time our unit went out and the company we got our unit from told us they couldnt get a tech out for a week, keep in mind our unit still has warranty. We called custom comfort, and in 1 day they were able to order the part and install it!! Jesus our tech was very informative and answered all questions we had. I was very impressed by the knowledge he has with units. We are now custom comfort customers!! The other company called, I didnt even bother picking up. Thankyou Custom comfort.

We have been with Custom Comfort since the Labor Day Floods of 2016. Our AC went out and no one was traveling or working.Custom Comfort got us cooled off and have been maintaining our unit since then. Today Daniel T, was no exception to the level of service we have come to expect from Custom Comfort, small business courtesy with big business professionalism. We are very happy customers.

I was lured to use Custom Comfort because of Costco and the rewards associated with it.This was a mistake. The only positive thing I can say is that they were fast. We had a new AC system up and running in a day. The crew that installed it could barely speak English, however. The gentleman who gave me a walk through spoke such broken English that I didnt ask any questions, because I felt he couldnt answer them.Things were hunky dory for a while. However, problems started cropping up. I had service calls and then I saw first hand the kind of work they do. I have this fancy air filter. Somehow, when they installed it, they basically destroyed all of the foam on the filter. When a tech came out to check on the system, he used an electric drill to open the screws, and when he put it back on, he put a large dimple in the metal of the cover because he was careless. Nothing was said to me. I had to discover this by putting in a new filter. To get a replacement, I had to call several times and argue with management there. They finally ordered me another door, but instead of the one that uses screws, this one uses clips. I had been told previously by someone at custom comfort that the clips dont work, and this was validated by personal experience. I have to use duct tape to keep it closed. The owner straight up lied to me and said they work fine, though.This was months ago. The reason why Im writing my review now? Our back rooms do not cool like they should. Its annoying but I basically ignored it. Having my fill of the professionals at custom comfort, I call a service company I had used in the past. The rooms not cooling in the back is because the ductwork isnt sufficient. I have complained about the cooling to them in the past and not a word was ever said to me about this.Ive had my system for two years now. Do not use custom comfort.

I spoke to a young lady on the phone yesterday morning to see about getting my Freon refilled. She was going to call me back yesterday, but I never received a phone call. So I called yesterday. No one answered. I called again today. No one answered. This is indicative as to how your business is ran. I will gladly take my business elsewhere.

The ac was running nonstop and not cooling. I called and the technicians came that evening and said there would be a fee to diagnose but we had just paid $200.00 to have the maintenance and a new thermostat installed because the old one was no longer working. He asked us if we needed more freeon?!! How do I know?! We have been diligent in paying for maintenance done twice a year. Third visit the technicians left the outside air conditioner sitting crooked on the slab. The phone applications for the thermostat no longer works. We were charged $700.00 for the repair. Supposedly this was under warranty. They said the $700.00 was for freeon!!!! Must be some pretty expensive freeon. I had also asked the representative on the phone for a call back from the owner and she said they would call me that evening, Im still waiting!! Needless to say, we do not feel valued and are not happy Custom Comfort customers.5/6/21 - the owner called me and sent a technician out. The thermostat started working 2 days ago. Colt came out and made adjustments and offered 1 year of Gold Service agreement. We are very pleased with the promptness and professionalism of the company taking care of our problem. Colt said the owner is waiting for a reply from Lennox about our $700.00 fee. Overall, we would definitely recommend using Custom Comfort for all of our HVAC future needs. We just recently had them to install a split system for our garage/mancave and were very pleased.Thank you

Our air conditioner had been going out slowly and it finally wouldnt meet the set point, it was running 24/7 and our electric bill was 2X normal. My wife called Custom Comfort and they showed up promptly. The tech then proceeded to tell my wife that we needed a whole new system and it would cost ~$10,000. Ummm NO! As an added bonus, we got to pay a $99 service call for this outrageous quote. We ended up using 3rd Coast out of Needville. They arrived the same afternoon and located the leak. They charged the system with enough coolant to get us by for a few days while they ordered the necessary parts. I would not recommend Custom Comfort to anyone. They saw a woman without AC and thought they would take advantage of the situation.After reading the owners response I will say that when I got home the only written estimate was for a whole new system. No written estimates for any other options. My wife was given the impression that a whole new system was needed and I will stand by my review above. 3rd Coast had the part in three days and the system is now in working order for a fraction of the price of a new system.

Technician Edwin Cruz was on time for our annual A/C routine maintenance for our home. Mr. Cruz was very professional and had all the appropriate personal protective equipment not only to do the routine maintenance and for COVID protocol. Mr. Cruz was able to answer our questions that we had and make cost effective recommendations that we accepted. We felt his service was thorough and did not rush the job. He spent almost three hours in checking all points on our system. We were very pleased with the service Mr Cruz provided.

I love 💗 every thing about this business! Colt Brown and his team went above and beyond any thing ❤️ that I could have ever imagined in my mind! This is the best dealings that I have ever had with any business! I wish I could have given them ten 🤩 stars!

Called in a pinch from a referral due to my ac unit crashing after 15 years two days ago. Buddy said it was a great company and treated him right last year. I called and had a tech come and give me a quote. Almost a straight 100% price increase from my referrals price for same 3 ton unit replacement. I called two other HVAC companies, one from CONROE and they were both half the cost of what Custom quoted me for doing the same work. I feel like Custom tried taking advantage in the fact 1. I had no ac and it’s beginning of summer. 2. My wife is pregnant and we are expecting this week. Bad business when you’re double the cost and taking advantage of people. Other company came and temporarily got my ac running free of charge to bide me over for a week or two when he’ll install my new ac. You won’t catch me dead referring Custom Comfort Air to anyone.

Custom Comfort does good work: scheduling, arriving within agreed time window, calling you when in transit to your location with an estimated arrival time, and carrying out the work.Yesterdays work was a winter heating systems check under the Gold Club Membership. The Tech (Edwin) took about an hour checking out the system, correcting a couple minor issues, making a couple of observations/recommendations. Professional and helpful. Nice job.

Jesus serviced our unit today. He was very helpful and informative. Would prefer him in the future.

Custom Comfort Air - Dont waste your hard earned money using this company. They are not thorough and it is clear to me, from my experience that they get most of there business from repeat trips not referrals. It amazes me how they can ride around with Angies List on their vans. I had a service call and the tech claimed that I had a bad thermostat so I told him that I would replace it ($25) because they were going to charge me over $200 to replace it. 3 days later when I replaced the thermostat, it kept doing the same thing that it was originally doing. I scheduled for another call and the same tech came out but this time he tells me that the capacitor was out and that was $132 so he replaced it and same situation. Then he starts using his voltage meter and says that the blower motor was overheating and shutting off and the good news is that the capacitor is free but now it costs me $725. The tech even checked my Freon levels and said that it was good. My wife called and spoke with the man that handles the invoices and complained about the ridiculous charge and he gave her the run around. Here it is 7 days later and the outside unit is icing up and guess what? The Freon levels were low and I got it fixed for a little of nothing elsewhere. Let this testimony be your warning.

I have used this company since 2008 when Hurricane IKE hit in Galveston. I live in Rosenberg and the weather knocked out my electricity for two weeks due to a down wire. I contacted one of the big name companies out of Sugar land/Houston area and they told me my system was dead and I would need it replaced for a tune of approx. 8K. I contacted Custom Comfort for a 2nd opinion and the tech was able to replace a part and it only cost me $200.00. I joined their Gold club and have not once regretted it. They come check my unit twice a year and every single person I deal with from Heather and Michelle in the office to Trevor, Terry and now a new member, Tyler that come out to the house to check the unit all have been very polite, honest and truly do care about their customers. My unit is 15+ years old and went out last night. They were here this morning and I am getting a new system tomorrow. Thank you Custom Comfort Air!!!Jeanette R.

My father has used Custom Comfort Air for years, so when our AC started to smell funny I knew who to call!!! We were able to get in same day, our tech Tracy was on time, appeared knowledgeable, but did come off kind of short. I am editing this review 4 days later because after 2 1/2yrs of no issues are AC is now broken. We got a second opinion from a trusted source and the second opinion has refuted several of the recommendations in the invoice we received from Tracy. Tracy had basically told us everything about our system was wrong and seemed annoyed. Maybe he felt like we were wasting his time or he was having a bad day? My husband is a contract worker as well, so he was kind of put off by his attitude also. Im sorry, but we will not be using in the future.

Highly recommend Custom Comfort Air! We had obtained three bids for replacing our 4 ton unit and they were the most comprehensive and reasonable. The technician Terry was very polite and knowledgeable. Enjoying our new system this summer!

Awesome company to do business with. Our salesman Tyler explained the options and benefits of Lennox, Custom Comfort Air, and model choices to consider. Installation was available within a few days, the install crew was on time and professional. When finished the install crew explained all of their work, basic operations, provided necessary paperwork, and left all areas clean. The new system is exceeding our expectations.

I have had the pleasure of working with CCA on 2 installations and can tell you that they have an excellent staff from reception to technicians! I would not hesitate to recommend them to others for work on their homes and look forward to working with them again in the future! Thanks again Nicole, Whitney, and Colt.

Sometimes we make mistakes and allow it to define us. When you run a business and you make a mistake what defines you is what you do to make it right. With that said I want to give props to a local company in Rosenberg. Custom Comfort sent out a tech last week that I thought could have been more thorough. When I called to voice my displeasure the owner Richard spoke to me and apologized. I also received a small discount on the work performed. Its not the discount that impressed me the most. What impressed me is that Richard drove to my house, introduced himself to me, shook my hand and apologized to me face to face. Props are deserved and given. To be clear Custom Comfort has always done a good, solid job for me over the years. I have always found them professional and knowledgeable and my experience last week compared to getting a slow waiter at your favorite restaurant. It was nothing that would keep me from going back. I highly recommend Custom Comfort.

Custom comfort was scheduled to come to my property to service a unit they did not install. The day of the service, I was there to meet the technician. They called me and said they could not come because they don’t service units they didn’t install. I was not upset with their policy, but they could have told me that when I scheduled instead of making me wait a week and then calling the day of. Find someone else.

I have been so pleased with the services provided by this professionally ran company!! Their staff are so honest, hardworking and bright!! I first using them about 7 yrs ago when they replaced both my units. Their latest addition to the staff (that I have meet anyway), David is so very bright and did a great job troubleshooting and repairing my drain pan problem. I will request him every time!

8/5/16Custom Comfort told us that our A/C system had a leak and that we needed to replace our coils. They advised that the aluminum coils were superior to the old copper coils and persuaded us to buy the aluminum. We did so on 7/28/16 and were told the aluminum coils would be installed on 7/31/16. After numerous phone calls the coils were not scheduled to be installed until 8/3/16. Fortunately we caught the Custom Comfort employees attempting to install not the aluminum coils that were sold to us but the copper coils. These employees reported that they were told to install copper coils. The project was terminated and our original copper coils were reinstalled. A third party Lennox dealer then performed a thorough analysis of the system and found 1. The system did not have a leak 2. Our existing coils were performing well and did not need replacing and 3 The system was operating satisfactorily.

Custom Comfort is #1 in my books. They always send knowledgeable, friendly technicians out for service. One of my favorites is Colt. He is easy to talk to and explained things in lay terms for me drawing pics to explain everything. He’s definitely a keeper!

Our furnace broke down and another company told us it required a total replacement. We called custom comfort to quote a new system and they ended up repairing our furnace with an inexpensive new part. Needless to say we will be using custom comfort air from now on! Thanks to Aaron and the rest of the team there, we had a warm house for Thanksgiving.

Colt the technician came for diagnostics yesterday. Very courteous and professional. They got the motor ordered and kept me informed about it. Today Colt came back and fixed it and now I have heater for this cold day with high 46 low 35.

My wife and I have been customers of Custom Comfort for years. We recently had a problem with a blower motor which was very hard to diagnose and correct. The employees of Custom Comfort worked diligently to get this resolved. I would like to especially thank Terry who pieced many bits of information together to determine what the exact problem was and to get it fixed. This was no simple task and I could not have been more impressed with Terrys knowledge and ability to figure out the problem. Many thanks from my wife and myself. We hope to be customers of Custom Comfort for many years to come.

Called for heater service but when Colt arrived the heater worked again. He explained thoroughly possible causes.Good service.

We recently had Custom Comfort Air replace our older Lennox unit with a new Lennox A/C & Heating system.  From the time of initial contact to the installation, they have been very professional, friendly and polite in our dealings.  The installation team was on time, careful in our home and did a great job.Thanks to the owners and their staff for their help.  They delivered!D. S.

We were very happy dealing with Custom Comfort Air. They were easy to deal with, professional, and have exceptional products. They worked around our schedule and were on time and cheerful

My central unit stopped working Wednesday morning and I was ableto schedule a service call the same day.I was impressed with the technician, Terry. He is knowledgeable, personable, and went right to work locating the problem with theunit.The office staff is also always friendly and helpful.

Custom Comfort replaced my 18-yr old malfunctioning HVAC system with new, efficient Lenox equipment. Everything went well except we experienced continuing high humidity, near 70%. Their techs came and did repair or adjustment work, but the problem persisted. But, they did not discourage us to call and call we did. Again, the tech Tracy Apker arrived, apologized for the incontinence and wen to work. And SOLVED THE PROBLEM! Now the humidity is at a desirable level of 50+/- 3 % level. Climate in the home is now comfortable.Machines fail sometimes, but what the dealer does to fix the issues differentiates between good and bad service. This dealer did a super follow up job and solved the problem.

The installation crew was very professional and personable. The installation of our new system was the best residential system that I have seen. Terry sold us the system and came out the week after installation to tweek the system, do another check and give us a few tips about the system.

Custom Comfort Air does excellent work. They are dependable, easy to work with, and respectful of your time. Highly recommend!

Always have someone knowledgable, helpful and polite come out to service me- timeframe is usually reasonable- price is fair. Carson is a great serviceman!

Waldir from Custom Comfort Air did a great job on routine maintenance of my Lennox A/C & heating system today. He arrived on time, did a through job, with no problems found. Im a happy customer.

Colt was on time and prompt with his work. Explained all work which was being done clearly and easy to understand. Different options were offered and clearly explained. When work was done he went through all the completed services and left the worksite clean. Colt was greatly helpful and would highly recommend his work.

Thank you so much Terry for your work here today. Not often you run into a technician who volunteers to do an extra job on a call. I have done business with Custom Comfort for about 35 years and you are one of the very nicest. You have certainly paid it forward today. Your employer should be very proud of you.

Please do not use this company for AC. They are terrible on appt. or maintances, replacing parts. They lie flat at you. Please do not use this Company. I have need parts since back on 2020 now pn July 2121 not replascement yet.Mr Richar Hogan is angry because I put him on the spot of lies after lie. he is still rambling around with more lies.He is angry because I complaint to Costco about his sorry service. shame on him.he is a nasty person to deal with after I paid thousend and thousend $$$Luckly Costco knows now what SCUM he is...

Our AC Unit broke and called Custom Comfort Air got a technician the same day and installed my new unit the next day.Great service and professional technicians, I strongly recommend Custom Comfort Air, very happy with their services.

Josh H was amazing, on time and so well mannered! Thank you for being amazing!

I recently purchased a new A/C Unit through COSTCO. Custom Comfort Airdid the installation, the crew arrived on time and they were very professional,and I definitely would use this company again.

I would like to thank technician Edwin Cruz for his work. He was on time and very professional. He took care to keep the work area clean. He wore his facemask at all times. He was very knowledgeable and gave me a couple of suggestions to keep our system functioning properly.

Never used them, but after their driver going north on Kuykendal cut me off going 90 in a 45, dont plan to. 11/18 at 10:45am.

Johnny came to do the annual tuning of our HVAC. I found him very competent and extremely polite. He inspired me confidence.

Called out mid morning and technician was at residence around 2:30 PM. We talked about the problem and the tech had the heating unit issue diagnosed and correct in less than 45 minutes.Tech was friendly and explained in detail the issue and the solution.Job well done.

I called and spoke to Terry today when my air conditioning stopped working. I tried everything and couldnt figure out the problem. Terry was able to walk me through the whole thing over the phone and II now have air conditioning again! Amazing customer service and he really knew what he was doing.

Recently had terrible rip off experiences totally over 1000 dollars that still resulted in a broken home air conditioning HVAC.Needing a whole home replacement is never easy and finacially draining and painful. These folks from Aaron in the field to.Nicole in the office to the installers redeemed my lack of faith in the industry as a whole. Professional, kind, empathetic and courteous doesnt begin to tell the story of how.wonderful a panful experiencr can be. This is the one and only company that you should ever deal with when repairing are replacing your HVAC!

Thank you Joshua H! My grandmother was happy with your service and professionalism

Our Trane heat pump compressor fan went out only one month after the warranty expired. It is expensive and would have cost ~900 to replace it - just the fan! Tracy determined that the existing Trane airhandler was compatible with a Lennox 2 stage compressor unit so we just replaced the entire unit which saved us about 7000 compared to the cost of a new system. The Lennox compressor is much, much quieter even on the high stage than the Trane one stage compressor. Were not that impressed with Trane equipment, but very impressed with the Lennox.

Colt is extremely knowledgeable. Patient & takes time to explain. Does a great job, clean understanding. Deserve a 10 star rating.. Robert Zapata

We bought house which had coverage from this company and the previous owner authorized to use the coverage now my ac is out from one weeks and they are not working with the coverage and telling me that the coverage is with the name on it. What I have to do or should I tell the previous owner to carry the ac unit with them or the coverage belongs to the location where it is situated.my kids are without ac from 3 weeks .

Edwin Cruz of Custom Air performed maintenance on our system on the 10th of February and was very thorough in his work. He was prompt and courteous and I appreciate his dedication to the work.

We have used Custom Comfort Air for over 20 years! Started way back when Ray owned the company and continued onward...satisfied customer!

Awesome all around. Excellent salesman in Tyler Baldwin and excellent installation crew. Couldnt have asked for a better experience. Grateful and happy customers here!

Technician was timely, helpful and extremely knowledgeable. Checked all aspects of the AC system before making a diagnosis. The qaulity of the service was good and I would recommend to others.

Custom Comfort has a representative at Costco . I registered my name and address with them more than a week ago . No one called as they promised and more than that I found out yesterday that the sheet with my name and other customers is still at the Costco . Very bad customer care .

Unit was not working properly so Colt Brown came and checked it out and did a bypass on it and gave us information on a new unit so we went ahead and got approved for a new unit and it was installed the following week

Maintenance program is not worth the money. They just look at the unit and do no maintenance, two weeks after a service my pan overflowed. They refuse to take responsibility and charged me more to correct their mistake. Very expensive, especially for the low quality work.

Always great service, friendly staff, and very helpful. If you enjoy great service, Custom Comfort Air is the place to go!

Always satisfied with their work. Knowledgeable, efficient, and courteous. I highly recommend them.

Very professional and very timely! Arrived when they said and took care of everything! Explained how to use new system and left our home clean!Thanks again!

We’ve been using Custom Comfort Air for years. We are always happy with their work. Highly recommend!

Technician was very thorough while doing our furnace inspection.

Have had to call repeatedly over system freezing up could never figure out...today breaker blows reset trips they said not there system call electrician called the one who installed tested everything said is there system...now a whole day gone by no reply...it is 30 degrees outside...guess have to take to court what terrible service paid $10,000 and have gold club maintenance service we pay monthly for....

The crew they sent was polite and professional.. completed the job in 1 day and left the area cleaner than when they started.. everyone in the office is also polite and professional and always focused on the customer .. i would recommend this company to anyone .. Thank You all so much

Luis.... installed the a/c attic motor professionally and provided great maintenance advice .Thanks for a job well done,Louis Holub

Very detailed, very professional, turn up when they say they will, courteous, efficient and flexible. A/c was up and running ahead of scheduled time.Highly recommended.

More than a 100 dls just to stop by to provide a quote even though the address to visit is less than 10 minutes away from them. If that is the charge for a visit to quote i can imagine the prices.

The service representative arrived at the scheduled time, quickly completed the work, was very knowledgeable and answered all of questions in a courteous and professional manner.

A very respectable company. I found the staff very professional and easy to work with. I recommend them to anyone who needs quick and reliable service.

Love, love, love this company. They are very professional and knowledgeable. Everything was thoroughly explained. Your home is left nice and clean.

Jesus was on time and very courteous. He did an amazing job replacing a part on our AC unit

Technician is friendly, customer oriented. good job.

We’ve been using Custom Comfir Air for years and would highly recommend them. Best service in town ! I would not use any other company.

EDWIN DID A VERY THOROUGH JOB INSPECTING MY PACKAGE UNIT. HE ALSO TESTED FOR CARBON MONOXIDE EMISSIONS INSIDE THE HOUSE AS THE HEATER WAS RUNNING! I WAS VERY SATISFIED WITH THE SERVICE! THANK YOU!

Jesus was amazing and as usual Custom Comfort goes above and beyond.

Excellent serviceHe was on time and phoned aheadVery professional

Hello. Thank you for the AC fix. The smell is gone and everything seems good :) I will recommend your company to anybody who needs A/C

Didn’t want to give any quote over the phone when I new exactly what I needed but sure wanted to send some one over for 119$ “trip fee” #Bogus

Colt was our technician and he was fantastic! Explained everything to me each step of the way!

Colt was thorough and helpful in answering questions.

Excellent service. Very thorough and neat. Used them for years and wont change.GREAT EMLOYEES!

Very professional! They replaced our entire unit and did a fantastic job!

Excellent, twice yearly service....no problems. Engineer braved the excitement of our new 😸 😸

The tech was very thorough and courteous. I would highly recommend the service.

Always friendly and on time with quality service!

Colt responded during deep freeze period and was on time!

These are some of the nicest people ive ever had in my home.

Terry was great! Punctual, courteous, helpful and very kind. Highly recommended.

They did very complete work and have been responsive when weve had questions. I would highly recommend!

Excellent service call by Colt and did more than expected. He explained everything to usthat was performed and cleaned both systems . Many thanks.

Professional and reliable! I highly recommend them!

Prompt, professional, service. First-rate

Great working with Custom Comfort Air. Highly recommend!

Poor customer service. They ignore you

Great staff over there at Custom Comfort!

Great service, very professional

Also happy with there service

Great customer service.

Awful company, deceitful people

Professional service

Service was great

Very professional.