Captain Air Heating & Cooling

My review of Captain Air Heating and Cooling is a few months late. These guys are professional and friendly staff. I have replaced one of the units with Willard AC and the other one installed by Captain Air Heating and Cooling. Both 2 stage units. I researched and found that both Trane and American Standard are made by the same company. At the end of the day, I felt good that I have American Standard AC unit at a fair price with good installation and meeting the latest specs. I am ready to get a quote on my third unit from these guys. I wish I remembered the installers. They worked hard with great follow-up. Thank you

Captain Air is amazing. We had them do an install of an entirely new system after trying to get a home warranty company to repair a very old one. They truly went above and beyond to help us make sure we were making the right decision, informing us very well of both the pros and cons of what the warranty company wanted to do. They made sure of the proper size, and helped us with exactly what we wanted and needed. The owners and every one of their employees conduct themselves with such a decorum, knowledge, and ability. My husband and I felt like we were joining a family using their services. I truly cannot say enough good about them and have already recommended them to everyone I know.

We first had Captain Air come out and clean the vents in our home. The two guys that came out were professional, used shoe covers over there shoes or removed them at the door without us having to ask. Little thing, but nice to know they care about tracking in dirt into their customers home.We have a heat pump and it had been making noise since we moved in and one weekend we came up and the air had died. We contacted Captain Air they came out on a Saturday morning and recommended a new outside unit. Gave me options on leaving the upstairs unit since it was only 5 years old. They gave me options and risk involved.Two weeks after replacement we had the blower stop working and again they sent someone out to take a look and found a fuse had blown. There had been power spikes during week and this is what took out the fuse. No charge for coming out and replacing the fuse.. Will use them again. Great Service, friendly techs, and Professional.

Friendly, professional, and fast service! They were a welcome change as we havent had luck w/ AC companies in the past. I would definitely use them again and recommend them if you need any work done!

I try not to judge businesses too harshly but Im seriously questioning the 5 star ratings others have given for this company. They were over an hour late for the scheduled appointment AFTER THEY CALLED to request it be scheduled earlier. It took them 3 weeks total to completely fix my air conditioner. They had the part and never called to let me know. I had to keep calling them and push them to come finish the repairs. The only reason Im giving them 2 stars is because the gentlemen who did the actual repairs had top notch customer service. They were well-mannered, courteous, and efficient. However, I will never use this company again.

Came out on a Thursday and determined the old unit was a goner after 12 years. They were there at 9:30 the next morning to install my second unit in 3 months (one up and one downstairs). Both times they were efficient, friendly, courteous, and knowledgeable. I would definitely recommend them to a friend.

Had a cooling issue and had 2 companies out for estimate and diagnostic work. Both companies had different approaches to fixing the problem. I ended up going with the Captain air solution based on it logically sounded like the option to fix the problem vs the other company that seemed to want to pick up easy cash with a fix that probably not have made any difference.As of today, one week after the work being done, everything is running and cooling correctly. I have been happy with the results and communication from the company

Their employees are seriously awesome. The last guy, Kelby, fixed my problem but still went into my super messy, hot attic to make sure there wasnt anything else wrong. He could have just said he fixed it and left, but he went above and beyond instead. That was awesome. Plus, he was nice to my dog, so thats some kudos too. 😃

The technicians and receptionists couldnt have been more professional. Ive never worked with a company more punctual, available, knowledgeable and capable. Thank you guys for being so easy to work with.

Amazing & honest guys. They helped us tons on a AC that another company installed with HWA. They came out and not only fixed the issue but explained what was done wrong and showed how much they cared Im asking for them again!!!

Very nice folks, came out on a Sunday and promptly diagnosed and repaired our AC problem. Most other places weve tried werent willing to come until Monday. Thanks for the help.

Great experience, as always, with owners and staff. Quick and honest work conducted by the technicians, again, as always. Look forward to working with Captain Air again in the future.Monte V Mansfield

Great service and great pricing. They did the work quickly and efficiently. I referred them to my neighbors and they are thrilled and saved them $1500.

So professional.. If I ever have a problem with my A.C. they are who I am going to call every time. Would recommend their service 100%.

Worst service ever! They forgot my appointment twice (No Call No Show) and it has been nearly a month since they came out and for the past 2 weeks I have been calling and leaving voicemails but they wont return my call.

Guys came out, did the job which was a bit crazy and fixed another item that needed it... 5 star

Follow up visit. Always go the extra mile. Looking forward to joining their annual service contract

All around good company! No complaints!

Excellent service, fast friendly staff.

Fast and friendly. Honest as well.

Excellent service. Professional and knowledgeable .

Bad service.