Rodd Hannas Air Performance Heating & AC Inc.

Weve used Rodd Hanna for years. Theyve always been responsive and quickly resolved any issue we had. I highly recommend them.

I am dealing with an issue of Air Performance Heating & Air charging me for HVAC inspection service that they most likely didnt perform because the heater isnt working from first time turning it on since the service.When I called to ask them to come back out and perform the HVAC inspection they said they would have to charge me another $95 service.I gave them every opportunity to make this right with basic customer service and they refused.BUYER BEWARE.DISHONEST BUSINESS PRACTICES!Update 10/25/24 -So 3 years later you are admitting that I paid for HVAC inspection service for the heater and paid for the drain pans to be installed but the HVAC inspection was never performed. Check the receipt!Leaving this here so the business response doesnt try to get re-worded and changed.Response from the owner 10/02/2024:Hi Adam. You originally called into our office to ask how much drain pans were, when I answered, you asked how much it was for heater maintenance but once our tech showed up, you just had him attach the drain pans that you had purchased from a supply house. Our tech didnt perform the maintenance because you didnt pay for maintenance. You paid to have drain pans attached. So when you called in about your heater issue, we were more than willing to come investigate for the service fee that you wouldve rightfully owed. I hope this helps. ThanksI stand by my original complaint.

I have used them for several years here in Rockwall and they always nice and very fair on the price. Highly recommend them.