Sears Appliance Repair

Vic performed a total satisfactory service call. He was prompt, kept us appraised of his arrival, worked consciously to resolve the washers issue, kept us informed as he worked through the issue, gave advice on how to keep from duplicating this issue as well as other issues with this model machine. I wholeheartedly recommend Vic and would use him in the future if I could. Solid guy!

Sears home repair is a very convenient service. I would use it again. The technician, Vic, seemed very knowledgeable and friendly.The labor charge of $299.95 plus $50.00 to vacuum out the bottom of the dryer seemed very high.

Very good technician and I really appreciate his patience and understanding of an elderly comimg to the door very slowly.So blessed that he waited a long while. Old guy had phone on silent mode! Admirable with great technical skills and great patience!

Hussein did an awesome job. However the communication from Sears about the original appointment, why the appointment was changed, the need for a part, etc. was abominable. Expect so much more from a company like Sears Home Services

All bad. I have a in home service contract with Sears, waited a week for microwave oven service only to find the technician refusing to even look at the microwave after coming out because he says something was wrong with the contract. Ive used this service contract for this microwave oven twice before without incident. I now have to get with the service contract people next week to correct the contract and then wait for the next available service appointment. Very poor service practice! Follow up: customer service says nothing is wrong with the contract, they just rescheduled the service appointment for next week and well try again....

Noah did an outstanding job. He was professional and knowledgeable about how to repair my refrigerator.

Sears apperantly is working with assurance who I got my warranty through I have called and had someone come out to my house twice and my fridge is still broken...apparently we are waiting on some part that I guess wasnt built yet

Tony repaired my Maytag Water & Dryer. He was on time, friendly, quick with the service. A true professional. Although a bit expensive, it was a good service experience.

Our technician Micah was incredibly polite and listened patiently to our concerns. Sears at home automated customer service portal is abysmal as you can never talk to a live person that can give you updates on rescheduling or parts issues. Micah is the only one that deserves the rating!

Still waiting on my washer since July, how fun it is to have NO WASHER, and be out all that money for the maintenence agreement that last till 2026. Really sucks, need to sue ........

I made an appointment at 7:40 this morning. They said they would be there between 1 and 5 today to look at my refrigerator. I rearranged my schedule to be home only for them to cancel my appointment for no apparent reason. This has got to be the poorest of poor customer service. I would not ever use them!!

Such a nice serviceman. Found the problem. Fixed it immediately. Very happy with this service. Thanks!

Sergio was on time, very professional and knowledgeable. Ice maker fixed quickly. Thank you Sergio.C

Mario was great. Service was great. Price was very high for a repair that took less than 30 minutes. Parts $109 and labor $350 - excessive to any reasonable consumer. But I needed the appliance fixed in a rush so paid it.

Tony was able to troubleshoot out LG washing machine. A power surge temporarily disabled the unit, Tony showed us how to fix it, I am grateful for his honesty and not charging us for repairs we did not need.

We thought there was a coolant leak but The guy couldn’t find why the system wasn’t cooling correctly. Instead of just saying sorry, and leaving, he looked around and found the reason. Completely different than we expected and could end up saving on my electric bills!

Technician was on time and done in under an hour. Great job

Tony was very professional and let me know exactly what was going on with my washing machine. I so appreciated his honesty and kindness. I would highly recommend Sears Repair!! Thank you Sears for great customer service!!

Kevin Terrell was awesome! He got the part and came back to install it within an hour. He also fixed the lights inside our refrigerator!!

Technician was extremely helpful and explained everything in detail. Thank you!

Left ice maker disassembled in my home for 3+ weeks. Assured me that he knew what he was doing, however, after ordering 6 parts and practically replacing everything that could be replaced, the ice maker STILL DOES NOT WORK. This is after 4 visits, with the last one being 5+ hours.Purchasing the 5 year warranty has definitely not paid off because Sears will do anything in their power to avoid giving anyone a new machine.

Kenneth T did an excellent job. He explained the problem and solved it

Very smooth visit. Repair was done efficiently.

Fast arrival time, and fixed the problem! Very knowledgable.

Very friendly and knowledgeable. Solved the problem in timely fashion.

Very unprofessional, dishonest and unethical. The ice machine wasnt working. He told me we needed to clean the dust on the bottom of the fridge to start the fixing process. Then he charged me extra out of pocket for the cleaning because warranty doesnt cover it. We paid an extra $100 for him to just vacuum the bottom of the fridge, dryer and wash machine. After he cleaned it, all he did was reset the ice settings so the cleansing was completely unnecessary. The fridge still wasn’t fixed

Prompt with appointment and very knowledgable of repairs needed. Thanks

They did not repair the oven door. They claimed that we put something heavy on it and that made it so that it stayed open. We did not put anything heavy on it, and the service tech didn’t believe my son, when he told him this.

Mario was very competent. He was on time and offered advice on how to more efficiently use or washer.He was a credit to Sears.

Couldn’t have had a better dude.

On time, courteous and very polite and very nice. Found my problem and fixed it. Very good service.

Wonderful service! Arrived when he said he would. Nice and friendly and explained what he was doing. Would recommend this service to friends and family.

Technician was pleasant and completed the repair efficiency without making a mess.

Noah installed the part quickly and recommended a Sears service agreement which I will consider.

Very very efficient. Diagnosit instantly and order. Hope he comes back to fix it.

Technician was great but Sears should do a better job of finding out what kind of parts are needed before a tech comesI already knew what they needed and figured it out for them so they didn’t have to make a second trip

Zero.. He did not show up.

Excellent. Was knowledgeable fix issue and was out of the house in 15 mins

Very good experience on a tough job

Very helpful and accomodating

My service tech was AMAZING!!!

Great service done in a timely manor.

He was experienced and punctual.

Excellent all the way!Please keep up with the great workThank you very much

Henry was very professional and thorough in servicing our dryer.

Scott was great. Efficient and very professional.

He was courteous and very knowledgeable I would have him anythime

Your technician never showed up due to your system not functioning properly.

No one called, left message or came. Rescheduled for tomorrow.

I would use this service again to repair our washer. Thank you Sears!

Came early. Professional. Pleasant personality

They were not on time, but fixed the problem.

The refrigerator is not working again

Friendly, helpful service. Knowledgeable.

Polite; knowledgeable; patient

My Technician was excellent!

Exceptional Service Man, Raymond.

All very good!

Excellent service!

Mario was terrific!

Professional and courteous.

Diagnosed problem quickly