BlueZone Heating & Air Conditioning

In life you need an honest doctor, lawyer and mechanic.. and if you live in TX you need an honest AC contractor! Stephen is that contractor! Not only was he very responsive and professional, he was mindful of costs and imparted me with knowledge about AC diagnostics that I can use for years to come. Stephen is truly top of his class!

We had a Lennox compressor go bad under warranty and Steve was to install the part and add refrigerant. He gave me excuse after excuse about getting in touch with Lennox Parts Depot in Carrollton and, after three weeks with no action on his part and no air for us, we went with another A/C service. They got in touch with the Lennox Depot and installed the compressor within two days, and with a much less charge for coolant.Would not recommend Blue Zone.

BAIT AND SWITCH BEWARE: Called Stephen Critz on a Monday. Asked if he had R22 freon. He said he did. He also said he had a drop in freon for 25% less. I said I would like to go with R22 and scheduled for Thursday. I immediately texted him the details of our conversation and that I would like to go with R22 freon. He arrives. We say our hellos. He says take me to the unit. I said Did you bring R22? He says, Yes, well, I brought a replacement. I said that I had confirmed after our talk via text that I wanted R22. He immediately turns around and said You dont want me here then? Ok, bye. and walks back to his truck. As hes walking back he says that R22 is 50% more than he quoted me. I said that was not our conversation. He said Well I goofed and told you the drop in price. I said Again, you told me drop in was a different price also. He grabs a green bottle out of his truck and said R22 is hard to get. I brought some but I ran out. I looked at the bottle in his hands that said in huge letters R407a and told him, Thats not a bottle of R22. He stammers and said, Oh, uh, oops, ok bye. Have a nice day. and drove off quickly. Bait and switch, raising prices on the job site and abandoning the situation immediately when I asked a question. Not trustworthy and poor business practice.

Steve came out to help in this TX heat and I am so grateful. He was professional, knowledgeable, reasonable, friendly and got my A/C back up and running!!! 5 🌟 and will 100% be calling them again for seasonal maintenance and any future A/C needs!! Highly recommend.