John Houston Homes

BUYER BEWARE! We purchased a John Houston home in September 2021. We were excited to have a newly built home, but that excitement ended swiftly. We have ran into issue after issue. Our new AC stopped working during the summer due to poorly installed wiring, we had a cracked rafter, and now our flooring is lifting and cracking. The warranty department is a joke. Our neighbors have had issue after issue as well! I hope this helps future buyers realize what type of this company is. ZERO INTEGRITY!

I bought my John Houston Home in August of 2022 Brand New! Within in the 1st month I started noticing nail heads popping put all over the house no big deal I thought, just the house settling, the 1st cold snap hit that fall and the heater kept blowing the breaker, I called the 1 yrs warranty and they came fixed it come to find out the HVAC system was wired backwards to the panel and then again to the exterior panel. Not too long after that, the garbage disposal straight fell out of the sink while doing the dishes, and once again, I had to call the 1-year warranty. The fireplace was never built to use, its just mainly for looks, with the vent and chimney flue wide open the smoke comes right in the house. The sink drains in the bathroom have to be the tiniest they could buy, you spit in them and they clog. No to mention the faucets unscrew themselves and constantly have to be retightened. The tree in the front yard never was alive its now completely dead, the cabinet doors in the kitchen tend to just fall off at will. The masonry work is shotty at best as the back door brick work snapped off after the 1st year. The settling cracks are all through the house and Im wondering if the foundation is cracked. For a 459k dollar appraised house I royally got screwed.

My wife and I were in process of building a custom home when we saw one of John Houston‘s spec homes that was on a beautiful lot and happened to fit most of our needs. We contacted Rob, the sales manager for the community and he was able to help answer all the questions we had, including scheduling appointments with some contractors for improvements we wanted to make after closing. Bernie, the builder for our community, is an awesome guy who is a man of his word. It’s not so often that a builder keeps his word to make all of the repairs as promised in the buyer walk-through. Bernie gave us his word and delivered. On top of all that, we closed in 17 days, with a holiday day in there as well. If anybody from management is reading this, Rob and Bernie deserve a raise!

I would not recommend John Houston Homes to my worst enemy. The houses are built poorly, and warranty requests are never replied to in a quick manner, often sitting open for months and require owners to reach out and ask for updates for months on end. Customer service is awful at best. Dead trees were planted before move in, irrigation systems are not properly installed so yards flood, and inside house items are so poorly done that floors will chip just walking across them.I have been in my house for over a year now, and wish I never bought with John Houston. Please use extreme caution before buying a house with John Houston Homes or within this neighborhood.

Outstanding service, Rob rocks at legacy estates. Great product and customer experience from start to finish. We love our new custom built John Huston home.

We need a 0 star rating. My entire family was awoken at 5:00am, Tuesday 10.11.2022, to crews hammering frame & pouring concrete. My youngest child thought someone was breaking into his room. He was scared to death. The contractor did not have a permit to begin work that early in a residential neighborhood. I guess $100k in revenue is > $500 fine & how neighbors are affected. Total disregard for consideration and complete lack of respect. You should all be ashamed of yourselves.Edit: In response to your response - I had already called your office at the time of your response to my review. I went ahead and called the number you provided & was greeted by the same person I had already spoken with. As of 10:40am, same day, I am still awaiting a call from someone within your organization.

Well where do I start !! If I could give this folks less than a star ⭐️ I would ! I came here after looking at several builders and when I saw their model home the Atlanta I was in love . I spoke with the sales manager chivon and offered her what she needed to get approved for their homes . But where I’m pissed off and beyond disappointed was when I offered her to buy the model home at heyes crossing . I told her money was not an issue and that I would pay anything in order to buy it for my family . She replied that according to the HOA , the house would not be up for sale since they couldn’t build a model home . I was so sad and believed the lie . Let me explain why I call it a lie . When I closed on the house on the other corner of the modelHome they were building a house in the opposite corner / next to the model home . Well come to find out today that’s their new model home . So magically the hoa approved them to build a model home ? I’m a business owner and I work with a great deal of companies and people and seeing how this was fabricated so we could close on a house while knowing that the one we wanted would go up for sale 2 months later is not just a little messed up but a whole new way of messed up . I realize this folks are only in it for the money and not the pride to offer someone their dream home . Needless to say I had two friends who were going to buy from John Huston but I toldThem to go with Bloomfield homes . I myself can’t wait for my year to be up so I can sell this house and go with an honest company like Bloomfield . Completely lost my business and much moreAs I’m a well known personal trainer in Dallas and word of mouth will spread very fast about this outcome .

I was excited to purchase my John Houston home because they were referred and the Sales Person Patrick did a great job of making promises. The craftsmanship in building our home was certainly different from the model we based our decision on. We have been in our home now for one year and walls are starting to crack and separate. Three months in we had to have our a/c looked at (4) times because two rooms just remained hot. I had to deal with (5) builder superintendents and in the end they still didnt get it all right. Doorbell just stopped working (2) months ago. Our woods floors had had paint splattered on them and it took an act of God to get it cleaned up. Jason, was the most cavalier of them all and continued to be dishonest and never kept his word in making sure things he agreed to complete were completed.From the beginning, the sales person Patrick told me the contractors that were used by John Houston were better than the contractors used for Texas Homes and in the end, they were exactly the same. I am grateful for my home it would have been nice, not to have these issues with a new home. Heck even the yard never got fixed. The slope was correct however, the holes in the ground hidden beneath the grass could cause you break an ankle if youre not careful.

I was extremely impressed with my home buying experience with the John Houston Custom Home team.Everyone was attentive , courteous, and also very knowledgeable as they answered all of my questions,comments, and concerns which made for a smooth transition .I couldn’t have asked for a better experience .Thanks JHCH!!

BEWARE before you purchase a home from this builder. J Houston homes has the worst post-close customer service we’ve ever experienced as a home owner. You will have problems during your build and once you close and continue to have issues, they will act concerned but will do little to nothing to help you. Once you’re past the warranty period, they will just state you’re warranty is past the period and will not help you despite all the times you’ve sought help DURING the warranty period. Talk to multiple current owners before you consider a home from them.

My experience with John Houston Custom Homes ......okay....I guess good not great like I thought it would be. The salesman Tony was awesome! no complaints there, it was more in the Design center and construction process. My expectations at first about JH homes was very high, I really thought they were high quality homes in construction and workmanship but not in everything after being in my new home for a month now. I payed a lot of money for my home and I think my home should of come with more upgrades and better workmanship and more quality work. First, I feel I should of gotten gutters with my home but gutters was considered an upgrade. My front and back yard has holes and dips every not even yard. We are having flushing issues, weak flush. Garage door squeaks and pops. Also garage door not painted correctly. In different areas of the house the paint looks horrible and on the floor trim I can see dry paint running down trim. Our bay window was shorter than model home, our laundry room was smaller than model home, there’s other things that my home didn’t mirror model home after requesting to mirror model home. It’s just how the quality of the way my house got painted is not quality or what I expected a JH custom home to be. The kitchen vent makes a lot of noise when the wind outside is blowing. Squeaky floors upstairs, noticeably repairs on door and we received a dusty home upon closing. Windows are difficult to lock. Another problem we experienced was in the design center that everything we wanted like upgrades was expensive and didn’t like the $500 extra fee for adding new upgrades after leaving the design center, felt like a penalty fee for not adding it before leaving the center. Another thing was the electrical appointment with Andy was horrible and stressful. The building process was stressful too. Now that I went through this wish I would of talked to other builders, seems they offer more for your money. Don’t get me wrong, I love my house but wish I could see more of the quality JH homes claims to have and do but and a better experience too.Don’t get me wrong it’s a good house but not the experience We went through.

I have purchased and enjoy a John Houston Home. The entire design to build process was excellent. The builders worked with me to choose the best lot for my needs and then kept a constant communication flow throughout the process. I am writing this review though about their fantastic service after the sale. Their warranty department was responsive and thorough the few times I have worked with them. Most recently I wanted to have JHH build an addition for me. Even though they do not do that kind of work, their employees such as Natalie and Deanne helped me to find resources outside of their organization to achieve my goal. With JHH you feel like they want to continue the connection after the sale to make sure that your needs are being met. A fantastic organization.

Our home was built with great detail and precision. The design team, the sales team, the builders and the contractor were all absolutely incredible. Everytime we pull up to our home we cant believe that it belongs to us! We had such a positive experience from beginning to end. We wanted to build a forever home and John Houston Custom Homes was able to make that dream come true. Our family highly recommends this builder...I could never imagine living in any other home then ours😍

I’ve lived in my John Houston home for 15 months. They do build beautiful homes. The sales lady was great. There major problem is quality. My back porch and garage floor have excessive cracking that they won’t repair. My roof leaked. It was repaired. My AC would not hold temperature and it took service guys 4 trips to figure it out. This was after removing cabinets and cutting a hole in my wall to then realize leak was outside on unit.😡 It appears my ceramic tile was installed at or below freezing temperatures. The tile did not adhere to concrete making them sound “hollow”. To date 33 tiles have been replaced. One of my garage doors was installed wrong and had to be repaired. In the last 15 months, my wife and I have used 8 vacation days for these repairs. I hope John Houston implements a guality control plan to prevent a lot of this rework. That’s my two cents.

I have built my own custom home, and needed to down size, the J Houston Custom Homes were and are beyond my expectations. The seamless experience of there process helped me make a smooth transition to my decision. The quality,and knowledge of their associates were refreshing. I can highly recommend J.Houston Custom Homes as outstanding for your next home. I LOVE my home. Thank You to there staff and mostly Thank You to J Houston himself.

Our first home was purchased with John Houston and I can’t say enough positive things about our experience. We checked out a lot of the other home builders and decided to go with J Houston based on the kindness of everyone we encountered and the quality of the homes. For the (very fair) price we paid, we got an exceptional quality home built with custom finishes in a beautiful community. Tony Cummings and Jason Crow were both very patient with all my questions and walked me through the entire process, from the initial meeting with Tony to the final house walk-through with Jason. Tiffany Dennis at the design center was a joy to work with and SO patient. The woman knows her stuff. Matt Bassett and Kori at Trinity Oaks mortgage were also outstanding.I truly am so thankful for all the attention and care everyone demonstrated and have highly recommended J Houston to a lot of my friends and co-workers.

Foundation did not hold up. I have independent engineering report to back it. John Houston will not honor foundation warranty. Stay away from this builder. Don’t be fooled by the response. I’ve been in constant contact for months.John Houston - you have my contact information if you want to make it right.

Here is your warning: Think twice before buying a home from JHouston. They have the WORST customer service. The people they have building your home are not skilled. We bought our home June 2021 and we are still having issues. Their hope is that after continuing to call for months, you will eventually give up. Mr. JHouston, shame on you!!

Ive pretty much had with John Houston and buyers should be wary of them. I regret using them to build my home. After I moved in, I noticed oil looking stains seeping through the paint in my master bedroom, master bathroom, and guest bathroom. To make matters worse, in the bathrooms during showers the oily looking stain would absorb the moisture from the humidity and I would have dark wet spots on my ceiling. I informed my construction manager that I may have a leak initially. He sent out a roofer and someone to check the AC/unit both said there were no leaks but looked at my ceiling, acknowledge there was something very wrong and stated bad drywall. I communicated this to the construction manager. The painter was sent out, and he also said bad drywall was installed. The painter had come out twice to apply Kilz and a stronger version of Kilz but the oily looking substance still seeped through. I was reassigned to a new warranty person because the first one, I was told, was no longer with the company. I explained all of this to him. I also had warranty tile work done in my laundry room and guest bathroom, part of which I was told would be completed prior to closing but wasnt, but it eventually got done. The problem with the tile work was that I was never told they would remove my guest bathroom toilet, the shoe mold, and wasnt aware that the floor boards would need to be repainted. There was no plan in place for that I couldnt use my washing machine, my dryer, and my toiled was in the bath tub for almost a week. In fact the person who initiated the tile work was no longer with the company by the time it was completed! I contacted John Houston and they put me contact with a new rep, Charles who acted motivated to complete the work. He came over scanned my home and told me the fixes were easy. Well apparently not because I still havent had the shoe mold replaced and my bathroom ceiling looks horrendous. All Charles did was ask the painter to come back and perform the same work he had already done twice. I questioned Charles about this informing him that it didnt work the first two times and he told me that the painter was sure it would work this time. Well Charles and John Houston IT DIDNT WORK just like I told you it wouldnt and John Houston has officially made my bathroom worse than it was previously. Its a true eye sore and an embarrassment. Ive shown these photos to my coworkers so they know better and will not choose this builder. I feel it is my duty to share this with the general public. The model home may look nice but youre in for a headache. Ive been dealing with the ceiling issue for 7 months now with no resolution. So buyer beware!

Rob was an amazing salesperson! Justin the builder was great with our requests after we moved in and during our new home orientation. We moved about a month ago so we will see how the rest plans out! Beautiful home and we are happy to be here!The only negatives I have about the build are that there are no gutters built in the rear of the home as well as no water faucets in our backyard. We have questioned this and were told thats standard. Also, the appliances could use an upgrade.

We purchased our John Houston home in Midlothian in January and could not be happier. Our home was a spec home that was complete when we purchased so it was not custom built for us though it feels like it was! The purchase process from the moment we stepped in the model home through after we closed, has been pretty seamless. We have a few warranty claims for minor items that they have taken care of. Sherry and Kenneth have been great to work with and Kenneth is almost always available anytime we have a question or concern about anything.

Absolutely love our John Houston home!! One thing I appreciate so very much about John Houston homes are the beauty of the exterior materials and elevations. So many beautiful variations in the stone, brick and layout of the front elevations of the home. I can truly spot a John Houston home from the outside. Then, the inside is beautiful as well. Great finishes, wonderful layout and love being south of Dallas. We are so thankful for our home and look forward to building memories with friends and family in it!

Extremely disappointed. I’ve owned my JH home for 2.5 years and have had some major issues. Had a large roof leak that leaked into a bedroom, and to their credit they did fix that within a week. But we’ve had multiple structural issues with the house, including a large wooden support beam for the awning on the front of the house that split all the way through a little after a year. They refused to fix it and would never even tell me if their was a fix. Now the mortar between the bricks on my house is flaking off like chalk along an entire wall, I am guessing because the mortar was not mixed properly. John Houston has refused to look at it as structural and have left me high and dry. Furthermore, we’ve had a huge portion of our crown molding crack, split, or fall of completely because of their shoddy craftsmanship. I am looking to move out of this home as soon as I can after I get it fixed. PLEASE DO NOT BUY JOHN HOUSTON HOMES!!! They are poorly constructed, built on the cheap, and company will not accept any responsibility for it.

We only have good things to say about the process and the home. The home is beautiful and we are so excited. We havent had any issue and no warranty calls. Our builder and salesperson made the process so easy. Ive bought houses in the past and was anticipating some anxiety. John Houstons had everything done and ready when we moved in as promised.Great experience

We moved to Texas a couple of years ago and visited many builders in the DFW metroplex, from total custom builders to production builders. My wife works in South Dallas and I work in North Fort Worth so we were all over the map looking for perfection. I would say what sold us on John Houston Homes was exceptional service. From the beginning to the end of the process we were treated with professionalism and respect. When we first went into the John Houston model in South Point not only were we impressed by their quality but the sales ladies (Lee, Kati and Thao) were a pleasure to deal with. From the contract to customizing our floor plan to the many, many, many changes we made, they were helpful and honest. They never tried selling us what we didnt want and were gracious and helpful in resolving any issue that we encountered. The builders (Jeff and Gene) were fantastic to work with and were very patient with any changes or complaints we presented, they always worked everything out to our satisfaction. Brittney at the design center and Brittany at the mortgage company were essential to a smooth home building/buying experience. If I have any complaint at all it is that there are not enough pluming fixture choices at the design center. This John Houston team was better than great, better than excellent, they work hard to earn being exceptional.

Let me just start off by saying that we love our house. However, after living in it for a while, we have come across some pretty poor quality. The main issue is that initially our door to the laundry room was not latching properly. We had them come out to fix it at the end of our warranty, and the door worked properly for about a month. After that the door began to stick slightly, and we assumed it was just the house continuing to settle slightly. Now the door is pretty much falling out of the frame. After reaching out to John Houston, about the warranty work possibly being performed incorrectly, they basically told us tough love due to it being outside of the 1 year warranty period. My advice would be to watch them like a hawk! We caught the builder more than once cutting corners during the build and after.

Working with this builder has been a disappointment. From my experience they lack integrity, have cavalier attitudes, and are somewhat disorganized. Several years ago we built an Ashton Woods home, they were much more professional and organized. John Houston is a new company and Im sure they will have their things together in ten years. In the meantime, take your business elsewhere. We certainly wont be purchasing another John Houston home.

The John Houston Team in Midlothian was the absolute best to work with. Starting with the Sales Team, Lacy and Erin, and ending with the Builders, Jared and Matt. They were there to answer all of our questions, were with us through the entire building process of our home and were transparent with us through each step of the way. We are now living in our home and feel that the quality and craftsmanship was worth every penny. We love being part of the JH Custom Homes community and will continue to recommend them to anyone looking to purchase a home.

We purchased our home from John Houston homes because it was beautiful. The design, detail and workmanship is impeccable. We had looked at so many houses, but when we saw this one, we knew it was meant for us. Each & every person involved with John Houston homes was very responsive to our needs. Thank yall.

What a disappointment!!! We closed in June and the quality of work on this 300k home is very poor. We will be sending a package to John Houston Corp. Office this week with all pics to show the horrible workmanship, We expect repairs by competent, and A team workers, if not, media and Lawyers will be pulled in. We are not happy. These price tags do not warrant poor craftsmanship. We will not let down on this....BBB will also here from me if not done properly. See pics...New home this starting happening four months after moving in. I can only imagine after 1 year. They call this maintenance. Christian owner, really!!!!

I recently purchased a new home, and had an exception list to get a few things done after closing. It’s been a terrible experience since. I have yet to get my house touched up as promised. Getting through the warranty line is useless. Spoke to two people after 5 calls. Sent an email along with a warranty request through the portal and nothing has happened in a month.

I have always heard John Houston Homes were one of the best, but now that I own one, that’s debatable.The quality and workmanship is really lacking in a lot of ways. They have been good to try to fix issues I’ve had. The longer I live here the more I notice. Their workers are sloppy and leave the cabinets with nicks and encrusted hinges. I’m still waiting for them to fix the wood pulling away from brick around garage door. Not to mention the master closet is smaller than my pantry! As you can tell, I’m disappointedin this home.

I recently retired and my wife and I are ready to build our dream home in Waxahachie. We went to see Dianne at John Houston homes. She was very courteous and helped us pick out the right floor plan along with several upgrades. Now we are about halfway done and we can see our plan becoming a reality. We drive by the house almost every day and see progress. We spoke with our builder Carlos yesterday for a half hour. This guy has a good grasp of the big picture as well as the small details. The house will be the best that weve ever owned and we are excited about moving in as soon as possible.

Our family has been blessed by John Houston Custom Homes. The values of the company match our family values and we wanted to give them our business. The entire process was fun and easy! In the end, we have a fabulous home and could not speak more highly of Paul, Lacy, Aaron, Dwayne, Clayton and Jennifer! Our family is beyond blessed and grateful to be a part of the JHCH family!

I give 3.5 stars to the home itself and 1.5 stars to the customer service/warranty team. While the building process was great, once they hand you the keys, don’t expect them to be much help. They may save some money in denied warranty claims but it will cost them much more in referrals over time. I, for one, would not recommend John Houston homes to any of my friends...or foes.

We just moved into our dream home! Our salesperson Erin was an absolute joy to work with. She is very knoweledgeable about the product and always willing to help no matter the time of day. She took a proactive approach to meeting our needs or correcting problems. She made the process very smooth for our family. The builder, Eric, was also very helpful throughout the entire process. We must have asked a million questions and he never got frustrated with us. We have been in our home for almost two weeks and Eric is still helping us with our transition. Overall great customer service!

We started off with confidence in JHH and our trust was betrayed. During building process the home was filthy, and each time we requested poor workmanship corrected we were assured by superintendent that all the issues would be taken care of. The week before closing date we had our walk through with the superintendent and noted all the issues that had never been completed would be done.After closing on home we went directly to our new home, only to find that very little had been done, and the home was not move in ready. The superintendent made excuses and promised to get them all done promptly. The superintendent continued with all talk and few items originally noted corrected. At that point we went over the head of superintendent. From that point on the work was completed. Total time from closing was 4 1/2 months to get original items noted completed.The week before our one year home warranty was up JHH refused the few items we had requested done while warranty was in place. During the one year of battling and loosing, the enjoyment of a new home was lost.JHH had explained when we signed the contract for home that arbitration was the way any disputes would be resolved and the process was quite simple with both parties sitting down to settle any issues. Sadly when we asked for arbitration JHH said there was no process for arbitration and for us to hire an attorney. I am hoping this will get the attention of JHH to step up and be responsible for their lack of concern.It is a horrible feeling to experience indifference and excuses from a builder we put our trust in.Update 5-6-19 Builder responded to BBB complaint filed by us and denied any responsibility based on the fine print of their builder sided contract required by all buyers to sign. I fail to understand why integrity is easily given up for convenience to make a few extra dollars.After this review John Houston Homes posted saying they were ready to help with new warrantable issues. The point of our review was to get the attention of JHH to step up and compensate for the 5 months of waiting after we closed and owned the home. The work they promised to finish after closing in a timely manner was over 5 months later. Shame on them for taking the short cut on integrity.Update 9-21-19 Ive tried to understand why the tract sales manager, the tract superintendent, the director of construction and the vice president of construction allowed our home build to be the disaster it turned out to be. They all placed making the most money possible for the builder and for themselves. The buyer in our case had no one to look out for us.We received no help, no apology or compensation for the months of work uncompleted after the purchase and close of our home. Until someone is not being paid to get homes slapped up quickly, the problems will continue. Is there anyone at JHH honest enough to step up and meet with us to negotiate a settlement??

We worked with Stuart Walker and Matt Kennedy in Garden Valley Farms and were taken care of like we were their only house being built. Stuart was great from start of the planning to handing us the keys. Matt was very responsive to our inquiries and made sure our home was exactly the way we expected. I highly recommend both of these gentlemen to anyone looking for a new home in the Dallas-Ft. Worth area.

If you want a new home but love a fixer upper jhouston is the home for you! You will learn how to replace ceiling boxes, you will learn how to do duct work, fix flashing because you have roof leaks on your back patio, and become an expert on HVAC! DO NOT WASTE YOUR HARD EARNED MONEY ON THIS COMPANY! I promise you will regret it. They hire the cheapest contractors to build homes only to leave you, THE HOME OWNER holding the bag.

My husband & I have been waiting 2 years on a house,They canceled 1 closing. The electricity is already in our name, and we have been paying for the yard service for 6 months. 2 days ago JHH called to say they are canceling our contract ? After 2 years? of waiting. The buyer has no rights whatsoever.

We recently closed on our home with JH and our experience was excellent beginning to end! There were some hiccups along the way but thats to be expected with anything. Our sales agent Stuart Walker was amazing!! Our builder Jeff Gibbons was just as amazing and definitely exceeded our expectations!! They never made us feel like this was a job to them, they made us feel valued. We worked with Britney D in the design center and she was also patient. Were truly blessed and love our new home! Thanks JHH!!

This is a very beautiful home. Attention to detail and follow up is very important. In todays market where houses are built out of chicken wire, some Styrofoam and the cheapest materials possible, finding a quality built home seems to be a chore. But, if youre looking for a quality home, look no further than John Houston homes.

Terrible quality! Shortly after the house was built the drains stopped working. After digging up the front yard and removing a tree we found that John Houston had broken the sewer line leading away from the house when they put in the tree. The ceiling in the kitchen leaks whenever it rains. Granted they did come out twice to fix it, well to look at it. An actual fix was never accomplished. I guess we should have taken it as a sign when we were told at closing that John Houston Homes used our neighbors sprinkler system to plot the location of the house. This company is terrible, they use subpar materials, workmanship is a joke and they do not stand behind their products!

I purchased my house in 2011 in the Kensington Phase II section of Midlothian. Within 3 months of moving in there was an issue with my heating unit which was under warranty. That spring my AC went out and I was losing freon, just and again under warranty. I continued to have issues with both until the 5 year warranty ran out and ended up having to buy a new HVAC System....during that time nearly all of my light fixtures began to literally fall from my ceilings due to cheap plastic ceiling boxes. Currently the hot water in the master bathroom does not work and had to hire a plumber to replace fix it and had to have the water turned off due to a leak between the shower and bath.DO NOT TRUST THIS COMPANY! They claim to be a Christian company but they SUCK!

Completely disappointed after the smoke settled, I was looking at new houses to ease the stress of repairing or a remodel but it was 10 fold stress from jhouston homes. The house was rushed for some reason unknown, they gave me their word that it would be finished properly but it has been like pulling teeth to get anything done, so Im left with the hassle of fixing stuff that should have been caught in an inspection by quality control.Not one time when someone said something was going to happen did it actually happen as they said it would.

Our build process was great. The responsiveness of our construction manager and the various ways we had to communicate made the whole process less stressful. We love our John Houston Home.

So generally the construction process was what you would expect but the warranty service has been abisimal. After we had been in the home for about 6 months we filed a warranty claim for a series of usual issues from new home construction (window improperly installed, some trim work falling off or incomplete, issues with an exterior faucet, nail pops, etc). That was over a year ago and the only thing that’s been addressed are the window that leaked and the nail pops (took almost 7 months to get those resolved). The warranty guy goes dark for months at a time and then when he says we will have the various contractors come out the take care of items on the list they get rescheduled and nothing happens. If you chose to have them build your house DONT COUNT ON THEM EVEN ATTEMPTING TO STAND BY THEIR WARRANTY.

Well I baught my very first home from J Houston in 2014. Well that one sold in 2018, as of 2019 I am getting my second Jhouston home built. They are one of the best builders in the DFW area with affordable homes that look amazing.

Just closed on our house last week and have a few small issues we noticed and reported within a day or so of closing, 1 of them the afternoon of closing. 2 of the issues are pre close fixes that were not done right. Nobody answers the phone, responds to emails or text messages... I have done all every day. Beware that once they get your money they are done with you. Im guessing the warranty that they spend 20 minutes going over isnt worth anything as they will simply ignore you for any and every warranty request... For a claimed Christian home builder they sure dont seem to have an ounce of integrity, but who am I to judge that. I also see they have turned off the ability to review them on Facebook...probably due to a lot of bad reviews that seem to read just like mine...EDIT on 26 August 2020... I promised the lady from JHH that kicked things into gear that I would update my review once everything was taken care of.Everything that was an issue with the house is finally taken care of, 2.5 months later. I cant blame JHH directly for some of these delays as they were mostly caused by their vendors, namely Builders First Source...whose process for things seems broken, as well as basically non existent communication...but again, I cant and wont blame JHH directly for that. I believe they were as frustrated with that vendor as I was.But JHH stepped up and took care of the 5 issues we had. 4 were relatively minor and 1 was major. The complete lack of communication was also rectified, although I believe it was only fixed because of my initial review and catching the attention of the higher ups in the company.So, at the end of the day I am happy with the outcome, but I am also sad that it took me writing my initial review to get somebodys attention and get things moving... I dont feel that it should have taken that and the higher ups at JHH that I met with did not feel that it should have taken that either. So definitely something to keep an eye on during your build process with JHH as I feel that was about the only negative, but it was a big negative.

Amazing - Professional Customer Service from beginning to end. The journey for my husband and I on our home building experience was eventful. We were truly blessed to have worked with a wonderful and caring John Houston Team: Krystal Maretic, Randy Harrelson, Bobby Lavender, Jennifer Massy and Andy Maier. There was never a time our questions or concerns went unanswered and we are so grateful for that - the wealth of information shared and the experience will forever be cherished. Richard & Bertha O.

Terrific company to build your home !!!! Sales team, purchasing team, field team, design studio - i bet that the management is taking care of them really good, that you can see the reflection on you as a customer.To get the best out of them, all you got to do is do some basic homework on what you need. Rest - you are in good hands.I built mine in Springside community.

We purchased our John Houston home in December 2013 and we couldnt have been happier with our experience! From the sales aspect to final walk through, everything went so smoothly. Highly recommend.

I want to thank JHouston for our gorgeous home we were Blessed with. We enjoyed every minute from start to finish it was a dream come true. I really love the Christian values that they showed in every aspect of the projects. Thank you for all you do to make dreams come true. Just goes to show with God all things are possible.

Jason was great and friendly as well as Bobby , and Amanda. It felt like we were with family, not to mention the house is beautiful, the detail of the ceilings and lighting are amazing. We love our home.

J Houston Homes is very good about making you feel like family! Our experience was excellent from start to finish. We will always recommend them to anyone I know!

What a great home builder! We love our New John Houston Home and love our neighbors! Everything they promised was delivered! Thanks to everyone involved, it was a very pleasant experience!

Buying experience was great. Service/Warranties was fair to poor-several issues were not operational upon move in (dishwasher, water heater, faulty hose bibs outside and irrigation leak). Still waiting on repairs.

They do not honor their promises. Refuse to replace backyard grass as promised. They said they would do so after the loan closed, but had to lay it down to get the inspection to close. Hugh backyard is unsafe and dangerous to walk or play in - an injury is just waiting to happen. Very disappointed in this Christian business. Very disappointed and will not recommend until they honor their promises.

There were a few misunderstandings with underwriting and closing process but over all, the Christian atmosphere along with the willingness of most to go beyond whats required in order to make you feel special was unbelievable. I would recommend John Houston homes to anyone.

Thankful for the great experience when our family purchased our home. Great quality and have had only one issue in five years. My family is looking forward to our next purchase as we get ready to downsize due to our kids being in college.

John Houston was very responsive to our needs. Billy is a great communicator and always follows up to ensure the job is done. Thanks John Houston!

Did Not REGISTER heat pump with manufacture supposed to be 10 years warranty & will not stand behind their contract. I’m screwed because the manufacture kicks it back & JHouston homes won’t help. Now whose responsibility was it to register this ????

This house has been a nightmare. From snapped roof beams, switches to no where and an $1,100 Ac repair and the house is three years old. They are a low quality, track home builder. Look elsewhere to buy your home.

John Houston custom homes delivered a Service Level of Excellence from start to finish during my home purchase experience!!😊

Beautiful home. The builder has been easy to deal with and helpful before and after we purchased the home.

We are really enjoying our home, and the John Houston team has supported us throughout the process.

We were very pleased to have chosen such a great builder.It was a life changing experience. Wish everyone could have it this easy.

Everyone that worked with us was professional yet easy to talk to. The entire process was smooth and explained very well.

Great experience with JHCH. High quality home and great people made the home buying experience top notch.

Closed today with one of my buyers on a JH home in Ovilla

8 months later and they still cant fix things probably. This is the worst builder.

Very beautiful homes and community. Highly recommend 👌 👍 👏

Shoddy workmanship. They hire the lowest bidder to do their work and it shows.

Company needs to be rebuilt from the ground up

All services was great the hold team was fantastic.

High Quality, Great Customer Service. These guys are amazing.

Communication was key for JHH during the building process.

Very disappointed in customer service. Very difficult process.

❤️ John Houston Custom Homes!

They built my home

Treats employees poorly

Great experience!!

Great people

Great homes

Amazing homes