Endzone Cooling and Heating

**Beware about the owner Oscar Carrasco, he is unprofessional and will throw insults at you.**Had an installation for a new system February of last year. Everything appeared to have gone off well. Started having issues with my outdoor compressor not turning on. I opened it and measured the capacitor and it was reading low. I messaged Jay asking if it was covered under warranty, he told me he thinks it is but is unsure and to call the office. I talked to Sarah at the office and told her what I did and if I can get a warranty claim. She assured me it was covered under warranty for labor and parts and that I would not have to pay anything. I made it very clear that I took the cover off and measured the capacitor. Sarah, even asked how I knew it was a problem with the capacitor. If it was going to cost, I would have made the repair myself, as I have an electrician background and some HVAC experience. More than enough to replace a capacitor. But, since I had the warranty and it was covered, I opted for the repair. I left the cover off the HVAC for ease, since I knew the tech would arrive. Tech arrives and says it was a low pressure switch connection and cuts and re-attaches the connector. Takes pictures and leaves. With notes that I tampered with the systems. They billed me and said I was not covered under warranty. After receiving the bill I called, explained the situation and was told Sarah was on lunch and they would get back to me about it. This was a Friday, and after the weekend. That following night, the compressor stopped working, again. So, I had to purchase the capacitor myself and put it on to get it working.After the weekend, I receive an updated invoice saying the warranty wasnt covered and that I would have to pay the bill. I called back and told them I wasnt going to pay it. I was ensured it was covered under the warranty and the guy didnt even fully repair the system. They immediately were telling me that they were going off the techs words. Which makes no sense. Why would I tamper with my system if it was working correctly? All he did was re-attach a connector. After arguing with the person on the phone, they gave Oscar Carrasco the line, the owner of the company.I explained from the beginning exactly what happened and we went back and forth. Not once did I insult a single person and I stuck to the facts. He threw insults at me and was flexing that he has more money than me. He threatened to sue me, and I told him I would gladly pay more money to a lawyer fighting this than to pay his bill. He then tells me that the capacitor was never covered under warranty and that Jay knows it is not. Also, Sarah knows it isnt. Which is ridiculous, considering my whole conversation from the beginning was about a capacitor and that I didnt want to pay for a new one if I didnt have to, because it was covered under the warranty. He said he would talk to Jay and Sarah and if they said it was, he would wipe the bill clean. Which, of course, he didnt.Be careful with Endzone and know that they will try to intimidate you with lies.Edit to respond to the reply:-Jay is referred to in DOZENS of these reviews. Listed as an owner on BBB & was mentioned by name by Oscar during our call. Why lie about Jay working there?-The technician didnt show anything AND didnt perform the service I requested. I asked for a capacitor replacement. I had to purchase and install the capacitor AFTER the technician left, because it was never completed.-The wires were moved aside to test capacitor. All of this was relayed PRIOR to the call to request service.-I was called the time of my appointment telling me to acknowledge the invoice & not to worry, it was covered. It sounds like they were trying to bait and switch me for service I did not order.-Trying to deflect the actual issue of the capacitor, which they did not fix, by blaming it on wires that were moved aside to accurately measure the capacitor.-You are the one that threatened to sue me. I told you, I would gladly pay a lawyer than to pay you. Get your facts straight.

Update 2/2025! Now that Jay is no longer with the Endzone, I can no longer recommend their services. I’ve lost faith in the techs! Zack came out to see why our A/C fan was not working. He said he tested the compacitor for the fan and believed the fan motor is bad. The estimate seemed high, so we got a second opinion. Our second opinion tech came out and verified Zack could not have properly diagnosed the issue since the part he stated was the issue and tested did not exist in our fan. Zack intentionally lied to us. I called Endzone the next day and requested a refund for my diagnostic fee. I worked with Sarah and she was friendly and helpful. After providing proof from the second opinion tech, my refund was returned to me. However, since their tech lied to us I have now lost trust and will no longer return my services to them.We had an issue requiring us to shut off our A/C. I called that night and the next late morning Jay showed up. He fixed the issue immediately. This is the 3rd time Jay has come out and each time he’s given the best customer service!

Their customer service is always top-notch—friendly, professional, and quick to respond. If youre looking for a reliable HVAC company, I highly recommend giving Endzone HVAC a try. You wont be disappointed!

I live in Jourdanton. I couldnt get anyone from Jourdanton or Pleasanton to come out to work on a newly installed Mini-split. (I installed it.). The unit had a water leak. Jay looked at it and knew immediately what I had done wrong. It was a subtle detail - something not in the installation manual - but he had seen it before. Took me about a minute to fix. I would never have thought that simple detail was the cause. Thanks Jay!

You know, Im in the service industry. You never know who you can trust. Endzone has been very good to us. From a wiring nightmare in our thermostat, to a simple capacitor replacement. Jay is super professional and doesnt mess around. Diagnostic skillset that,enables him to get in and get out.Thankful for local businesses. Thankful for Endzone

They installed the hvac system in our new build. We have had nothing but issues with the system which has caused leaking and mold throughout our home. They do not want to take accountability for their poor work and will not honor the warranty to fix their mistakes. They would rather blame other trades and allow the home and people in it to suffer. Stay far away from this business.

Installed a new system in 2022, started leaking freon in 2024. Wouldnt warranty it because thy only have a 12 month warranty on their work. Cost me $3500 to have a company install a new line set because they snaked it through the most difficult to access route they could find.Cant braze copper apparently and cant warranty it either. Stay away.

These guys figured it all out and fixed it at an affordablecost. Prompt, reliable and affordable!! We will definitely call you back for future issues with our A/C. Thanks Jay and Johnny!

Endzone installed my AC system brand new when my house was built which is now 2 years old. I have had them come out a couple of times due to problems with my heating and air. The most recent was because my heater was not warming and the inside unit was continuously running. At that time my system was 1-1/2 years old. The tech came out and said the system was low on freon and he had found a leak on the Schrader valve. He said he replaced them and filled my system with freon and the work was done under warranty. He never checked the inside unit. I then received a bill for over $1,000.00. I called and asked to speak to the owner of Endzone and never received a call from them. 4 months later the same thing happened. I had another company come out and found the coil was leaking and was told due to the amount of oil around the leaking coil that it has been leaking for quite some time. This could have been caught if the tech would have simply removed the panel from the inside unit. I would not have to be dealing with this if the tech would have properly diagnosed the system.

Endzone saved me from dying in my house when my AC unit when out. I absolutely love this company. They are on it and get someone out asap!!!Definitely recommend them

Endzone went above and beyond. I called them at 4 when I noticed my ac was not working. They came out real quick. They let me know it was our motor that went out. Carlos went back to his office, he let me know that he was not sure they had the part. He told me more than likely they wouldnt be able to fix it til the next day. About 20 min later he called me told me he found one he came out and put the new one in he was awesome. Ty endzone and ty carlos. To carlos boss just know he is an amazing employee and he goes the extra mile. Thanx to carlos and ur company u have gained a loyal customer

EndZone heating was awesome! My wife and I are building a new home that is almost completed. We were faced with some terrible news about our system. During the construction process the refrigerant line was punctured. We were looking at having an entire wall taken apart to replace the line. The representative Jay was wonderful in helping with this problem. Jay was able to come up with an idea that didn’t involve the destruction of our home. He was able to re-pull a copper line through the same pathway the existing one was in, saving us time on our build. Jay went above and beyond our expectations. I would recommend them to anyone I know!

Very satisfied with the work that Jay And Orlando did today. They put in a new system for us. We were out of an AC system for five years went through different vendors. Endzone Give us a good deal that we couldn’t pass up I recommend them to anybody. Good customer service as well

It was Memorial Day weekend and the AC unit went out.I called and got put on a waiting list for Monday, but they surprised me with a Sunday repair.Jay, was professional, thorough, and quick.EndZone is in my phone now and I am recommending them to my extended family.

Jay was our technician. Communicated very well. Friendly, great service. Explained everything in detail. Very satisfied.

Jay from Endzone was great! He was on time, very detailed , and explained exactly what he serviced and checked. I would highly recommend!

This A/C company has declined significantly. Customer service is at ZERO!

After the freeze came through we have been opening windows and enjoying the weather. Recently, we turned on our A/C to hear a LOUD vibration, we even had things fall off shelves from it.We had a local (Pleasanton) A/C repair company come out and give us a $4500 quote - saying it was the coils and compressor - a pretty big expense.We needed a 2nd opinion and called EndZone - our repair was $225.***$225!!!!***Jay came out and immediately pinpointed the issue and recommended us try his easy fix first and...IT WORKED!!!Local, honest and affordable you can’t go wrong with giving them a call.THANK YOU EndZone!!!!

Great Experience!!!!! Woke up to my A/C not cooling called Endzone and an hr later Jay had my A/C up and running like it should…they are definitely my go to for service from now on!!!!!

We have used Endzone 2 times now and they have been great. They arrived here within 24 hours and fixed our problem. Very professional and friendly on the phone and in person. Definitely recommend them.

Called Endzone cooling and heating for service. they replied very quickly. Came out and diagnosed the issue with my AC. Took care of the problem right away. They are proffesional, clean and very knowledgeable. I strongly recommend them. Had my AC coolong the same day!

Very professional and efficient. The crew was respectful and cleaned after themselves very well. They finished the job in a timely manner and and sooner than I was told.

Jay was very helpful in explaining what was happening with the thermostat and was able to get the ac going!! Great job

Jay did an amazing job and was true to his service. End zone is fast with answering service calls and execute out the service! I would highly recommend End Zone. Awesome customer service as well!

I have used end zone twice. They have always done a great job at a fair price. Oscar and his crew are too notch!

This is a high quality, honest and meticulously professional company.This is now my first choice for all AC issues.5 stars!! :)

Jay and Uber resolved my office AC issues.

As always, a JOB WELL DONE... This is the 2nd I call them..... Prompt and EXCELLENT SERVICE.... Fair priced and good work....

Worst heat and air out there