Royal Flush AC And Heating LLC

Royal Flush AC & Heating provided an outstanding experience from start to finish! Their customer service was absolutely amazing. The office manager was incredibly polite and helpful, making the scheduling process smooth and stress-free.Joel, the installer, did a fantastic job—he was professional, efficient, and super friendly. Not to mention, he was also very nice and cute, which was a bonus! He took the time to explain everything and ensured the installation was done perfectly.I couldn’t be happier with the service I received. If you’re looking for a company that is professional, friendly, and truly cares about their customers, Royal Flush AC & Heating is the way to go. Highly recommend!

Absolutely horrible! We went though American Home Shield to get help for an A/C that wasn’t cooling properly. They came out about 16 hours later. The person said we had a clog, but he couldn’t fix it. To turn off the unit and wait for someone to come again. Someone else returned 24 hours later (without A/C in August in Houston) and he supposedly clearly the clog and said it was good to go. Almost 24 hours later water begins dripping through the ceiling and the carpet upstairs is soaked. We first thought it was a pipe issue so the water was turned off. We requested a plumber. However, it continued to drip, so we figured out it was the A/C. We cancelled the plumber and reopened the case with AHS. We called Royal Flush to tell them about the continued problem and the need for them to go asap to fix the issue and repair the damage before the ceiling falls. We hear nothing and 48 hours after they “fixed” the A/C the ceiling falls into the kitchen. Another call is made giving the additional problem. The following day we get a call saying they are fully booked. Eventually after 84 hours of the “repair” they return to say it’s not an A/C problem but a plumbing problem. All water items can be used in the house with absolutely NO ISSUES, but when the A/C is turned on water drips through the busted ceiling into the kitchen. They would NOT turn on the A/C so they could watch the water begin to drip. Now we have a house with water damage and a broken A/C!! This company is completely incompetent!

I recently had the pleasure of working with Royal Flush AC for a system installation and couldnt be more impressed with their service. From start to finish, their professionalism and attention to detail were top-notch.The team was on time, friendly, and took the time to explain all the options available to me. They even offered recommendations based on my specific needs, which really showed their expertise. The installation was seamless, and they left my home clean and tidy after the job was done.What stood out the most was their commitment to customer satisfaction. The technician was thorough in walking me through the operation of the system and even followed up after installation to ensure everything was running smoothly.If youre in the market for an AC company you can trust, I highly recommend Royal Flush AC. They offer high-quality service, fair pricing, and a team that truly cares about their customers

Royal Flush A/C & Heating: A Breath of Fresh Air!Weve used Royal Flush A/C & Heating for several HVAC needs over the years, and they consistently deliver top-notch service. This most recent experience was no exception. Our A/C was cycling on and off, a frustrating issue, and they responded promptly to our call. Their technician, Kevin, arrived on time and was incredibly professional. He didnt just fix the immediate problem; he thoroughly inspected our entire system, ensuring everything was running smoothly. Kevins competence and attention to detail are truly appreciated. He explained the issue clearly and answered all our questions patiently. Thanks to Royal Flush A/C & Heating, and especially Kevin, our home is comfortable again. We wholeheartedly recommend them for any A/C or heating needs!

I was an American Home Shield customer and had an issue with my AC unit sweating excessively right after Hurricane Beryl. They sent out a technician from another company, “Air Majesty,” and the technician knew my issue wasn’t anything major but didn’t say anything. Meanwhile, he kept saying, “You know American Home Shield usually doesn’t cover the cost, and you’ll have to pay out of pocket.”Long story short, he submitted the diagnosis in a way that the insurance wouldn’t cover and wanted me to pay $1,080 for a bypass relay and some insulated ductwork. I reached back out to AHS and requested a second opinion. That’s when they sent out Bernardo, who was absolutely amazing. He explained things I wasn’t aware of and even gave me energy-saving tips. He said there was absolutely nothing wrong with my AC unit and that only a small adjustment to the bypass damper was needed.I truly appreciate his honesty and great service. I definitely recommend Royal Flush AC and Heating LLC and Bernardo to anyone with HVAC system issues.

I will like to thank Bernardo and Carlos for coming out today to service my heater that had stopped working. They called to let me know they could come earlier than the original scheduled appointment. They diagnosed the problem quickly and repaired the unit fast. They were very courteous and professional. I highly recommend them if you need your air conditioner/ heater to be serviced.

Royal Flush AC & Heating did an amazing job! Their team was professional, efficient, and truly went above and beyond to ensure everything was perfect. The installation was seamless, and the customer service was top-notch. I highly recommend them for anyone needing reliable AC and heating services!

We LOVE Royal Flush AC!!! Weve worked with them before and theyre always respectful, professional , on time and they NEVER try to sell us new AC units like other contractors weve been assigned through our home warranty company. We have 20+ year old AC units, so theyve been serviced a few times, and I ALWAYS request Royal Flush!We got to work with Kevin this time, and he was wonderful! He was right on time, performed his inspection and work quickly and effectively. He was very polite and professional and was on brand for the high quality technicians who work for Royal Flush.Thank you for doing such a great job!! ALL THE STARS!! ALL THE THUMBS WAY UP!

It was excellent Very glad I chose Royal Flush AC. Very good quality price! The delivery was fast. The air conditioning works very well. I am very satisfied with it and having purchased from Royal Flush AC. I would repeat the experience of shopping here

I had a great experience with Royal Flush AC, my furnace was working and thankfully they came same day to replace it, I didn’t stress because they offered me financing options. I will definitely call them for my maintenance this summer.

Thank you for coming same day royal flush AC, I was calling a few ac companies and none was able to see me same day. Took stress away from my day for fixing what was needed. I will definitely call you back for my maintenance check up.

Contracted through AHS to get an estimate for replacement of our ac units. They sent Royal Flush out.The tech was friendly but when he left my downstairs thermostat said there was no power to one of the wires. Before he arrived the thermostat worked just fine. I called the tech and he said my thermostat needs to charge. He told me that it was like that when he got there and he told my dad (who was there because I couldnt be). This sounded wrong because it was clearly on, it connected to electricity and the message said no power to the power wire. But I thanked him for his help and hung up.My dad said he never said anything about it. I called the tech again and told him that my dad said he never said anything. That I know the thermostat was working before he got here and asked if he did anything that could have caused it. He insisted that he didnt do anything and it was already like that. I then asked him if he could come back and take a look. He said he can but I have to schedule an it through AHS and that will cost.I called another, reputable and highly recommended company, they came out and their tech found the problem within seconds of going in the attic. The Royal Flush guy had turned off a switch that cuts power to the unit. Its a simple light switch that he knowingly turned off!I called him back after this and he DENIED turning the switch off! Flat our LIED! I told him he had to have turned it off because its not going to turn itself off and he acted lied I was insulting him. All he had to do was admit that he forgot to turn it back on.I dont know if he is truly this incompetent and really had no idea that he caused the issue or if it was a ploy to get a service charge to fix something he did himself.The company who came out, in 2hours on the day before Thanksgiving, did not charge me a dime.Do yourself a favor and go with a reputable company who is honest.

American Home Shield sent Royal Flush AC and Heating to my house the day after I requested air conditioning service. Justin was our technician and he was outstanding! He was courteous and friendly while he worked. He found the problem quickly after checking all pieces of the A/C process. He also found the issue causing the problem and offered a fair-priced solution so we could avoid this occurring again (it has happened 3 times this summer). I feel confident recommending Royal Flush AC and Heating.

Disappointing Service from Technician FrankI recently had the unfortunate experience of dealing with a technician named Frank, and I felt compelled to share my disappointing encounter. From the onset, it was clear that Frank was not committed to providing the level of service one would expect from a professional.Upon arrival, Frank seemed more interested in scrolling through Facebook on his phone than in addressing the issues with my AC unit. Instead of actively assessing the problem, he appeared disengaged and inattentive, which did not instill any confidence in his expertise or willingness to help.When it came time to diagnose the problem, Frank hastily provided vague and unconvincing excuses as to why the AC wasn’t working. His explanations seemed insubstantial and failed to offer any real insight into the underlying issues. It felt more like he was trying to brush off the situation rather than genuinely solve the problem.Furthermore, when asked to look at the other units that required service, Frank flatly refused, citing various unconvincing reasons. His reluctance to fulfill the agreed-upon tasks left us feeling frustrated and dissatisfied.Overall, Franks unprofessional behavior and lack of dedication were disappointing. Its essential for technicians to be focused, thorough, and communicative, and unfortunately, Frank fell short in all these areas. I hope he re-evaluates his approach to customer service and makes improvements moving forward.

Used company due to warranty. Technicians were helpful. Frank assessed and fixed situation quickly. Only request is that initial service would only be scheduled after contacting customer. However, company was flexible in adjusting service visit time.

Scheduled routine system flush through American Home Shield. AC system was working properly before their service but completely off after Royal Flush completed their service. Technician left not mentioning that they broke the system or that it was not working. Called Royal Flush to fix their mistake and they can’t come back for several days. I have a young baby and my family is having to stay in a hotel due to not having AC in Texas while it is still hot!!

I used AHS and they dispatched this company to service my furnace. Here is what happened. My furnace stopped working. They came out and said it was the circuit board which needed changing. Up this this point, I was fine. They said they can replace it, but they couldnt find the board in stock and it would be a good 3-6 months before they could get the board. Then, they suggested that I may want to replace the entire furnace for nearly $6000. The furnace is only 3 years old.I called another HVAC company. They ordered my circuit board which took 4 days to arrive. They came out and had the circuit board on hand with them. I asked them if they thought the furnace should be replaced. They looked at me strangely and said exactly what I was thinking. The furnace is fairly new. It doesnt need replacement. Also, the part was readily available.I definately dont trust this company and will never use them.

Mahmoud was very very very nice and he explained very well the process and even made a couple of suggestions. I hope many people, professionals, workers follow his steps. In the future I will contact this company again but just to have Mahmoud check whats wrong, very polite gentleman.Thanks for your help and keeping my home cool again.

Signed up for a monthly fee thought they were good at first. Now a year later I dont need it anymore and they sent out a technician to my house for payment. Very mafia tactics. Bring it on

Mahmoud was our technician. What a gem! So knowledgeable and really took his time to explain our system to us. Such a great guy, and amazing at his job. Royal Flush is lucky to have him.

Mahmoud did an excellent job. He works fast and diligently to solve the issue. Royal Flush works fast to schedule appointments and get the spares

DO NOT USE THIS COMPANY! If American Home Shield assigns this company to you, demand another service provider. They visited my home three times, and each tech provided a different reason why the AC was not working or what needed to occur to get it working. Their communication leaves much to be desired, and you must follow up with them. There is no central office; it comes off as if they are conducting business from a cell phone in someones pocket. When I called them about why I hadnt heard from them in two weeks, he told me that they wanted nothing to do with my job. However, when HS called about the job, he denied saying that and said he was willing to complete the work. HS customer services does not believe in the customer but rather in the contractors. The work order is marked complete but was never completed. Furthermore, after having an independent contract look at the pipes they claimed needed to be replaced with PVC pipe, it was determined that they were mistaking PVC pipes with poly pipes due to the wrapping of the pipes that prevents condensation. This company is making a killing from completing work orders from HS and does not care about the customer but rather their contract with HS. DO NOT USE THEM HS customer or not! Also, on the third visit, the techs that came out did not speak English and could not communicate what they were doing. They had to call the main office to get someone to translate. This company is a sham.

Just got my furnace fixed up by them. Tech was Bernardo Fuentes. He called ahead of time schedule to check in both times, during inspection and when he came back for repairs. He updated me also while waiting on parts. No BS service!

Thank you to Frank and the Royal Flush team! I was first introduced from my Home Warranty company and I very thankful to them for the great care provided to me and my home. Every time they have been punctual, kind and informative. Frank quickly identified the issue and provided a solution while taking time to explain the situation. Please give this company a chance as they have been nothing but amazing.

Was assigned this company through my home warranty. The tech arrived during the tail end of the window. I explained to him the issue and he found the attic condenser frozen and said I was low on coolant but couldn’t do any other tests until it was thawed. They sent another guy a couple days later who asked me if I had any work done on the house and I told him we got a new roof. He did his assessment and said a roofing nail had penetrated the line and submitted a report (which took 48 hours to even get to the warranty company) denying my warranty fix. I crawled through the attic following the lines and found no roof nails anywhere near the line. I called out a second independent company who found the leak inside the outside unit. If the techs from this company cared about doing their actual job, they could have found it either time they visited but instead were just focused on getting in and out. I have had no AC for three weeks in the middle of summer thanks to their incompetence. Terrible company and if you get assigned them, request a new vendor.

Mahmoud is an excellent technician, very soft spoken and cordial. He made quick work of issue with heating and was very pleasant to work with.. Highly recommended!

We are currently waiting after one week for a proper diagnosis of the problem with our ac. For the third time our unit has iced over. One tech said it may need freon. Another tech says the fan needs adjusting. Just called Home shield and they said the case was closed out. They left no paper work to confirm diagnosis of repair. This is indeed bad business and lack of professionalism.

This company is terrible. Zero communication and complete disregard of Customers time. They will schedule an agreed upon time and then move it without a call, only a text message. Even the text messages are inaccurate. The office then called us to say the tech arrived +40 mins than what was communicated to via text message, which we never agreed to! Avoid them at all cost. This is how they do business. See automated text messages screenshots provided. They do not care about the paying customer. Office person even had the audacity to tell us that they too are wasting their time and resources in coming out to to provide their services 🤯

Royal Flush’s technician Mahmoud was very thorough and explained his findings to me. Pictures were shared. It was a relief to see there is no carbon monoxide leak.

Missed issues that ended up causing more damage that could have been avoided. I was extremely nervous about my concerns but was reassured that my system was great (no recommended repairs) - just to have leaks less than two months later, which is exactly what I originally told the technician I needed to avoid. I called to let them know the issue that another company said it was and to see if they could do that type of work but the manager was very rude and not helpful. Even if they are capable of doing it, they couldnt initially properly assess the issue and he was rude - not sure why Id want to use them.Bad assessment and bad customer service is never fun for a home owner at the mercy of skilled technicians in a field that isnt easily understood (at least not for this gal). No apologies that I was still having issues, even without admitting blame - just a defensive attitude because I mentioned they missed the problem altogether - totally missed that I was giving them another opportunity.I had the home warranty company assign a different contractor. Hopefully they will have better customer service and listen to the customers needs/concerns for a quick resolution.

DO NOT under any circumstances use this company. I purchased a 5 ton Trane unit from them in February 2024. The system has had the compressor replaced and several other parts. Additionally the put too much refrigerant in the unit causing additional issues to my cooling. Lastly the unit is too big for my home so it turns off and on throughout the day resulting in a $150 increase in monthly electricity bills. I have a 2100 sq ft home. BUYER BE AWARE!!!!!!!!

Mahmoud - was an awesome tech. He repaired the board for the heat system and unplugged the line for the A/C. He explained everything that was going on with both A/C and Heating.Thank you Mahmoud ❣️

Mahmoud was very friendly and informational. He provided a number of suggestions for maintenance after the job was done that would be beneficial to my family and me.

Just had my a/c system replaced, great experience from start to finish . they have an amazing team .. office manager was very helpful.. highly recommend

Royal Flush was great! They came out the very next day and was on time with good communication. Frank T. listened to all my concerns, customer service was his top priority, and he was just overall a cool dude. He had all the parts with him and installed them on the spot. I used them through my home warranty, which was seamless. I would definitely use them again.

I have never written a negative online review, but felt compelled to so other people don’t experience this company. They have replaced a condenser and zoning board in a 3 week period and the AC is still not working. Then they said “nothing is wrong with your AC.” In addition, there was no documentation/report sent regarding their last visit and they didn’t submit a new report to American Home Shield. The only reason I used the company in the first place is because it’s the assigned company through my home warranty (American Home Shield). I see that MANY other reviews said this is the reason they were using this company as well. The person answering the phone is uncooperative and shows zero customer service. I hope this review prevents someone from an unpleasant experience with this company.

Kevin Navarro provided great services, very professional and great customer service. He has a professional presence and way to communicate, he also explained all the way how the process was so I knew what was going to happen. He asked me a couple of questions and performed his diagnostic. He spent time trying to problem solve to see if he could Improve the situation and did no tried to sell me anything. I’m the end he explained the issue and the process moving forward. Very happy with the service. Royal flush is lucky to have professionals like Kevin elevating their brand.

This is the absolute worst company I’ve ever done business with. They sold me a worthless Trane condenser unit. The compressor failed 3 times in 4 years and they want to charge me $2500. for a warranty charge or sell me a new condenser unit for $4500. I opted to deal with someone else for a new unit. I will never deal with this sleazy company ever again. If I could give them 0 stars, I would.

Our A/C went out during one of the hottest weeks of the year and royal flush got us fixed within 3 days. Kevin their technician was very friendly, timely, respectful and knowledgeable. He took the time to explain some preventative measures we could take and educate us on the intricacies of our units. He is a big asset to the company.

Kevin with Royal Flush just finished servicing my A/C. I am so impressed with this young man! The previous tech with another company who was here 2 weeks ago said my unit needed 2 lbs of freon. After diagnostics, Kevin found it did not. He did find that my furnace had cool air leaking and completely sealed it with tape and compound.The other tech did not even ck for A/C leakage and told me I needed a new to buy a new unit. He also said both inside and outside units needed to be cleaned to the tune of $500. Kevin said only the outside unit needed to be cleaned for $249.Kevin was so polite, honest, friendly and knowledgeable. His company is lucky to have him!

Mahmoud is a great guy. Very friendly and knowledgble. The system is still not working. He will come back and check out.

Mahmoud has been an absolute pleasure! He has gone above and beyond to ensure that our AC was repaired to the best of his ability and came back to replace the second part. He even took pictures to show how the AC was broken and what exactly he did to fix it. Thank you, Mahmoud!

Service has been terrible. Royal Flush was assigned by our home warranty company. Came out and mis diagnosed initially saying it was due to electrical. We had assigned to electrician then they confirmed the electricity was not the issue. Royal flush came out and identified issue as capacitor in the condensing unit and were able to get running. They did not confirm the unit was actually cooling and left thinking it was fixed but said it would take a while for the house to cool. 8 hrs later it was getting hotter, called them and said it would take time to cool. Called a separate AC company and they had me check things and could tell right away it wasn’t working properly. Called Royal flush next day and earliest they can have someone out is 4-6 pm….. due to their incompetence and mis diagnosis we have been without AC for 8 days in 95 to 100+ degrees Houston heat.Could not recommend enough not to use this company, only using due to home warranty!

Horrible company. Dont use them. They scheduled my service and told me they would arrive between 4-6pm but didnt arrive until 8:30pm with no apology or explanation. They never called to let me know they were running late and no one answered my many calls. They sent 3 teenagers to fix my ac and I would bet they were not licensed. I have been dealing with these people since JULY 2ND and it is now July 18th. That is a long time to be without AC in Houston, Texas in July. If your warranty company assigns them to you, call your warranty company and tell them to send someone else to fix your AC. They are the most unprofessional company I have ever seen. I have already sent a message to my attorneys to research the whether these teenagers were licensed. I have told my home warranty company, who are trash too, that I dont ever want them assigned to me again. They should not be in business at all.

My air conditioner was not blowing cold air…We called Royal Flush AC And Heating and they scheduled an appointment to come out the next day.. my technician Frank T arrived in the time frame & was very professional, cordial and did EXCEPTIONAL work…I would recommend him and Royal Flush to anyone needing HVAC repair. I can’t say enough how great Frank T was and great he was at fixing my air conditioner unit!Thanks Royal Flush AC And Heating

I have AHS and I was having issues with my AC. Kevin came and was very prompt and professional. He controlled everything and fixed the issue. He was very informative and kind. I hope Royal Flush acknowledges how lucky they are to have a great guy like Kevin!

I had a condenser and evaporator replaced. I asked them to provide me with the part numbers for the equipment they would install. They instead provided me a photo of a hand written ticket with the existing part numbers. I didnt realize this at the time and I told them to start the work under the assumption they would replace the equipment with the same as the existing. Huge mistake on my part, they gave me a Goodman unit which is the lowest rated unit according to Consumer Reports. I asked them for the warranty paperwork they told me they had it in their office and I did not need it. I ended up retrieving the warranty from the Goodman website. If I hadent registered my unit on the Goodman website my warranty would not have been activated. How did they have it on file if it wasnt registered? They didnt even provide me with a receipt. They also repaired a leak in my second evaporator. I woke up at 2 am to a leak in my bedroom from the condensate because they routed the condensate pipe directly onto to my celing. They had a painter come replace a small piece of the damaged sheet rock. He painted my entire celing as well but my celing still sags. Each time I look at my sagging celing I remember this horrible experience. It is very sad, I just bought this house and careless contractors damage it.

I discovered Royal Flush A/C a few years ago through word of mouth; and it has always been a pleasant experience from start to finish. My technician today was Frank T. He was knowledgeable, a clear communicator, and trustworthy. Mr. T diagnosed the issue, and communicated the extent of the repairs with pricing. I am loyal to Royal, because of technicians like Frank T. They know how to keep customers coming back for more. Keep up the good work!

Great services, fast, reliable, experienced technician who answered all my questions and provided guidance for future maintenance and changes of my A/C systems. Kevin did a great job fixing my system providing different solutions on the table according my needs plus a nice personality.

We love royal flush AcVery professionalon time never lateAnd thank you.For the receptionist emily she was very Helpful

If I could give them a zero stars I would. American home shield sent them out for our AC. They misdiagnosed it 3 separate times causing a delay in getting our ac fixed for 2 weeks in Texas summer heat. They never even correctly diagnosed the issue I had to get two separate ac companies to come out and show them the very obvious problem. They also never once apologized for their delays and their missed diagnostic. They also accused me of getting my information wrong when I had the two ac companies come out. They also promised to send in the report to American home shield which they didn’t and then they tried to send it in wrong with only half of the information provided. They are dishonest and not good at fixing acs. When I then asked them just for an estimate of the work they told me they couldn’t even provide an estimate until we purchase from them. If you have these people come out for your home warranty I highly suggest having another ac person there to make sure they are giving you the correct and honest information.

Mahmoud is extremely knowledgeable and patient. Would definitely recommend his services.

Mahmoud did a very nice, clean and professional job. Great Technician

Mahmoud was very fast and knowledgeable and fix the heating problem right away!

Jose from Royal Flush was dispatched to perform our AC check up (a service provided by American Home Shield) he was on time, knowledgeable, and courteous. He did not try to take advantage or suggest unnecessary services. We were very pleased by the overall experience!

Great experience with Royal Flush and Bernardo as I received the service as part of a Home Warranty. Thorough evaluation and report of my system and the explanation of what was found and identified in the inspection. Thank you for training and staffing good technicians.

Stay far away from this company. They are probably one of the worst AC companies in Houston. They do the bare minimum, work with sleezy home warranty companies, up charge and never follow up. You can call and call as many times as you want and 99% of the time you will get a voicemail. Good luck getting a response or call back.

I’ve been using Royal flush Ac for yearsDefinitely recommend them 🤩🤩🤩

Royle Flush was sent out by AHS. And unlike most of the other reviews Ive read. They were spectacular. Cesar came out and throughly check everything wire by wire. In just a few minutes was able to find the problem and repair it. Thank you so much for being thorough and taking pride in a job well done. From this experience I would definitely recommend this company and the technician Cesar to anyone needing A/C service. Im looking forward to using this company again when I can afford to replace this old inefficient system.

Frank took 9 hours training with Trane and solved a complex issue with our new compressor and condenser units. Frank went to great lengths to get it done! Thank you Frank and Royal Flush!

Mr Bernardo came in ready to find out what was wrong with the central air. He knew we was hot and we did not have a good night sleep. Because it was so hot in the house. So he fixed it me/my family appreciate him doing a good job.At first I gave him a 4 **** but that same night my AC on the outside of the house its making a humming noise. That means to me it wasnt check good. Just check ✔️ to see if the antifreeze level was all good and he left. I called Royal flush and left a message and they have not returned my call at all.

Mahmood, was our technician and he was so nice and explained everything in detail what was needed. Hes a lovely man and very professional. Thanks!

They were awesome! I had a wonderful experience. Bernardo checked all 3 furnaces and changed the air filters. AND SAVED ME $1,500! I’d been told by another company that I’d need to replace the fan and electrical panel in order to get the heater working at a cost of $1500. Nope! Bernardo looked closely and saw that there was an electrical cord disconnected. He reconnected it and voila! I had heat on the first floor that hadn’t worked since I bought the house. Plus, he said 2 of the outtake pipes were too close together so he moved those to give them some space and keep from over heating. And he was nice. And thorough. Best service I’ve had from any hvac company since I’ve moved here. I highly recommend them.

DISHONEST -I Used AHS warranty to call ac company to flush my ac line .. and he talked me into adding an extentions so if it happened next time it would be easy to flushI said “will I have to still pay $125 to AHS ?”and he said no just us $299 to Royal Flush ..I asked again with my husband listening and he said” no you do t have to pay AHS home warranty fee because you are doing this upgrade!Not honest at all! I had to pay both….He claims he did extra stuff for me for free after the work but I didn’t ask him to …I asked them to pay half of the fee since he didn’t know ..but no response !! I will never use them in future … DISHONEST

I requested the service through American home shield warranty and they sent me electrician name Mahmoud he was so professional and honest ,I am so happy with his work and I recommend any one with AC problems to deal with him , he deserves more than 5 stars

Frank T is the MAN. We had other companies come out and gave us the whole speech about needing a new unit. 48 hours of hell in houston heat snd Frank arrives with a smile on his face and is done in 30 minutes. Small place to replace done in snd out. Cant recommend enough. Thank you Frank!!

My new AC system had been making a noise when the outside unit shut off. Jose came out on a Saturday afternoon, quickly determined the reason for the noise, and made an adjustment. Thank you for such prompt and efficient service!

Next day appointment for our underperforming HVAC system was ideal, and Kevin was professional, knowledgeable, diagnosed the issues quickly and communicated them effectively. I would recommend their service.

Kevin was a huge help! Extremely responsive and helped troubleshoot issues. He was professional, knowledgeable, and efficient. I highly recommend him to anyone in need of AC repairs or troubleshooting!

I was forced to use this company because of my home warranty. My AC wasnt cooling my house as effectively as I thought it should. Royal Flush technician Bernardo came out on a Thursday and accidentally emptied the freon from my unit. After my home got up to 80 degrees I called and texted Bernardo multiple times with no response. I had to make another request through my home warranty. Royal Flush sent out Bernardo again and he did not arrive until almost 1pm. He stated he accidentally let out all the freon. He stated he recharged the system and proceeded to tell us that we should not have left a negative review without trying to reach him first. After showing him we did try he then stated he forgot to call us back. He then left the house and said the house should cool back down from 80 degrees in a couple hours. IT NEVER COOLED BACK DOWN! Once again we called Royal flush who told us another technician wouldnt be able to come out until MONDAY despite them causing this issue! They expected us to sit in a hot house all weekend. I had to hire an independent technician to come out and found out that Bernardo once again did not charge the system like he was supposed too! So now we have been sitting in a house that is 80 degrees for over 24 hours as we wait for our warranty company to send out another company to hopefully fix the issue that ROYAL FLUSH caused!

The technician that was sent to my home by name Mahmoud is so professional and honest. I’m so blessed that he’s the one that was sent. He was able to communicate and coordinate with his company and my a/c system was installed the same day. I think Royal Flush is a good company.

Setup the appointment through my warranty. Royal flush setup the appointment and arrived within two hours. Frank diagnosed the problem, fixed the heating problem, and gave money saving tips all within an hour. Much appreciated.

Received a call for annual service check from home warranty. Came up with all passing scores except one item that of course is not covered like usual Technician left my system off and i had someone else come look at for a second opinion. Well there was nothing wrong. If i could rate them a 0 I would. Second time with same company and lthe same result. Do not use or trust their service or recommendations.

Mahmoud the AC technician took his time to explain to my wife, and I what the problem was with our system. He made sure to keep me away from the unit to avoid me getting shock; he insisted on doing everything that was a part of his job to that I try to help him with, and he even took the time to put on his shoe cover’s before entering our home. My wife really appreciated that.He was very professional from start to finish.Hopefully others will be able to experience his wonderful work at their home also.Thank you Mahmoud,A Johnson

I’ll be honest I saw a few reviews that made me a bit skeptical on the company but Bernardo came right out through a work order from AHS and instantly went straight to the problem and fixed it! My husband had a few other concerns and Bernardo walked the whole house to give clarity and understanding to him. We are very satisfied customers in (nice cool blowing air again) so we give 5 stars!

The gentleman who came out were both professional and persistent in finding a solution that didn’t break me. While it’s obvious I need a new unit I can’t afford it and so them finding a solution was critical , and they did. Big thank you to Bernardo and the other gentleman for fixing me up with integrity

Mahmoud was on time, very professional and very efficient. He was here to check the Thermostat that had stopped working. He explained what needed to be done to get our Air conditioning working. I was so happy that he knew exactly what he was doing and how to fix the problem. Mahmoud had our thermostat working correctly in no time.Thank God for his knowledge and expertise!

Frank T. Serviced my unit. Was very informative and walked me through the whole process. He explained everything in great detail and made sure I understood what he was doing. Very professional and would recommend to anyone.

Eric came to my house. And sold me one of the biggest scams in the market. Do not use royal air. They do not come back and fix anything....DONT USE THIS COMPANY YOU WILL REGRET IT........

Frank the tech was at my house last month,he was honest and diagnostic the issue and didn’t look to charge me extra from what the insurance paid him.

I love the fact that they came to fix my A/C unit right away. Mahmoud the repair person was very professional and thorough with the job at hand. He explained what he was doing each step. I love that. He didnt try to keep us in the dark on what needed repaired.

Mahmoud, our tech was very professional, polite experienced and knowledgeable about his job. He got the job done in a speedy manner.....job well done. Keep up the good work, we need more people like you. You would be an asset to any company.

They came Thursday and then were supposed to send someone out in 24-28 hours. They didn’t and then Monday someone was supposed to come but it was not a good time for us and they don’t answer there phone. The reschedules for today between 4-6. No one comes so we call and all of a sudden now someone is coming at 7:30. Not impressed so far.

Royal Flush has taken care of me twice - last summer when my evaporator coil bit the dust, and today when my AC unit stopped working entirely. Great experience both times. Cesar came out today and was here for probably an hour, just working away to figure out what was wrong and how to fix it. Turned out there were a couple of things that had fried at once and he replaced them all! The temperature inside had hit 86 degrees and my daughter and I were freaking melting in here, so I was incredibly excited to hear the outside unit finally kick back on. Thank you, Cesar!! Dude really knows his stuff! Temp is down to 84 now. Still warm, but relief is coming!

Mahmoud was very polite, professional, and efficient. He called me when he was on his way. He found our heating issue quickly and had the house warming back up again in no time at all. Thanks!!!

Royal Flush was set up for routine AC maintenance through my home warranty. I spoke with one of their representatives on day the service was set up to discuss a date and time that mutually worked as well as to ensure that they were aware of the size ladder needed for my rooftop unit. I received a call ~40 minutes after the appointment notifying that the technician wouldn’t be able to complete my appointment as my warranty did not cover rooftop units (which is neither in the contract nor the service set up) however they’d be able to come out for a higher fee. I spoke with a supervisor with Royal Flush and with some discussion agreed to the higher price with the agreement that my original service fee would be refunded as I cannot take another day off. I did express my concerns that it certainly felt like a scam. Their technician was set to come out within a few minutes. I then watched as their technician in the company vehicle drive into our parking lot, sat there for a minute, then left. I did not receive further notice from anyone at Royal Flush AND they checked that the service was complete so the original service fee they have since collected.

Mahmoud did a wonderful job. He explained the problems with my system and walked me through the steps that would be needed to correct them. I couldnt thank him enough. It was a great experience

Bernardo went above and beyond to make sure we understood what was needed and why we were experience the problems we did. He had suggestions for short term and long term for improvement. But did not seem like he only cared about an upsell. Incredibly professional, helpful, patient and very thorough.

They came to my house earlier today, my wife was home and let them in. They said it was just a short. I got home from work and nothing is working I went to call them at 5 and no one answered. This is crazy don’t leave a job till you know it’s 100% correct. I’m in the trades profession and this wouldn’t cut it with any of my techs.

I was very impressed that Bernardo Fuentes from Royal Flush AC was able to eliminate a loud humming noise which previously other HVAC companies like Indoor Comfort AC were not able to identify and eliminate the issue. The primary issue was that the blower motor assembly in my HVAC was pushed all the way to the back of the unit AND the shaft for the blower motor was cut at an angle. Thus, the blower motor was operating at a slight tilt and that cause the vibration and ultimately the loud humming noise. I’m sharing this with everyone, because my home warranty, American Home Shield, does not cover solving this gun big noise with the HVAC unit. I did have to pay for this work and the replacement blower motor and capacitor, but it was so worth it. Problem solved thanks to Bernardo!

Technician (Mahmoud) did an excellent job on fixing a clog in our condensate drain line, and it was done quickly. He even installed a valve on the line, so I can fix the problem myself if it clogs again. Very pleased with the service!

I had to pay another plumber to come fix the AC because it was installed incorrectly by Royal Flush. Tried calling and texting when I had issues, they never fixed the issue.

I I would like to say a huge Thank you to Royal Flush AC & Heating. They were very professional and on point, Paul & Angel were very nice and they were able to tackle the problem immediately I highly recommend this company to anyone. They arrived the same day and got me a going. Thank you for making me a valued customer and taking care of me today. Your hard work is greatly appreciated. Have a great day. 😀

There should be zero stars because they don’t deserve one star!!! I never leave reviews but this I absolutely had to do. This company is the worst in the business. Home shield contracted them to to do some repairs on my a/c and let me tell you I’ve never encountered such mess in all my life. Over a whole month of not having working a/c in this Texas heat I kept going back and forth with someone name Allen trying to find out what the issue was who claimed that the parts I needed to fix my system was on backlog and it would be 8 weeks. I Told him none of that made sense by talking to him and getting Carrie involved I learned that this fool never even ordered the parts period. I was forced to buy a window unit for my bedroom so I wouldn’t end up dead from heat stroke And found my own contractor who by the way took 20 minutes to find the same parts he claimed was on backlog for a month, and come out of pocket $1400 for a job that should have been zero $$$ they had no care or concern whatsoever for me suffering in this bloody Texas heat, they’re NO GOOD DONT USE THEM. Save yourself the headache and hassle run the opposite direction

It was obvious I needed a new AC Unit for our house we purchased. The searching for an AC Company was a headache until I found Royal Flush. They were able to come out within the same week and replace my entire unit. No more sweaty nights. HAPPY CUSTOMER❣️ I think Mr.Frank T was very knowledgeable and professional. He even cleaned after his work as one should.

They were paid to replace the entire AC unit in the attic. It worked for 2 weeks and now it’s freezing up again. I reached out to them and they will not come back out to look at it. They don’t seem to care about customer service. Definitely a bad company.

American Home Shield (AHS) gave Royal Flush our request for service as one of our AC units was not working. Bernardo responded a day after the request was made. He quickly identified the problem, conducted another couple of tests to confirm that what he suspected was the likely problem and replaced the part. We now have cooling. Being technically interested in what was going on, Barnardo explained what he was doing and was extremely courteous. If I should have any future AC or heating problems, I will request that AHS send Royal Flush.

Royal Flush plumbing technician was very professional did a thorough check of my unit and informed me of the issues in a timely manner. I will refer this company to family and friends.Thanks Frank

Mahmoud was our technician, very knowledgeable. Great guy.

Great service. Cesar G was professional and communicated all the problems and took care of them! Greatly appreciate the work that was done with my A/C.

My A/C stopped cooling I contact my home shield and they assigned Royal Flush to fix it, Techician Frank was sent and he arrived in a timely manner and executed an excellent job. Thanks Frank, Thanks Royal Flush AC And Heating. Keep up the good work

Mahmoud was very efficient and polite and very communicative with the problem

Good morningNow first I would like to say the technician was on time and he communicated well and was nice. But he was unable to do the ductwork that was needed. He stated it was beyond his scope and wasnt covered. I couldnt believe that. So AHS covers everything but ductwork. I feel bamboozled. I have toddlers and it is hot as Satans kitchen in Houston. But I blame myself for not double checking my home warranty and all that it covers. I know its possible to miss something but dang.. So this morning I called AHS and spoke with Jade in customer service, rude much? She stated that Royal Flush AC does do ductwork but they must have sent out the wrong person who doesnt have experience in that type of work. So Jade put me on hold, then came back and stated Royal Flush is not answering there phone. So she left them a message to complete my paperwork and submit it to AHS so they can transfer my work order to another vendor. Im still waiting on a call back.

Very professional, prompt service. Technician FRANK T. arrived early and repaired AC. Worked very diligently on furnace. After being informed by another company that the furnace needed to be replaced and needed a blower motor. The other company sent us 2 different invoice estimates. One was $3,200.00 the other 9,800.00. They were trying to scam for money. I’m so grateful Frank was able to repair AC. Recommend Royal Flush.

Cesar was my technician and he was very professional and humble. He was there to provide a service and he did that without trying to upsell me. I greatly appreciated that compared to one of their competitors that only cared about marketing me things i did not need. It was a pleasure to work with Cesar and Royal Flush

Mahmoud was very professional, and provided excellent service.

Frank T was awesome. Explained everything he was doing great customer service. Patient with my questions. Actually remembered the last time he came a few years ago.

They were sent by American Home Shield to diagnose a faulty AC. They were not interested in actually repairing the unit. Found a clumsy reason to deny the coverage. In our case, the technician insisted that he will replace a pipe only after some bricks were removed (the brick wall was not interfering with the pipe) Avoid them and American Home Shield at all costs.

The technician showed up without a ladder ????? and refused to borrow my ladder to reach my unit on the roof. Although the weather was so hot, he left and said he will call some one else to come with a ladder. I kept calling the office and no one respond to the call. If you leave a message no one respond back. Although it is possible because was close to the end of the day but I was frustrated from reaching me without a ladder. Yet I have to say they were polite and came second day to fix it.

This company was dispatched via my Home Warranty. We were told a few reasons as to why our AC wasnt working, such as needing refrigerant. They put the product in and then told us that actually, we needed a new compressor and we should not use the AC until that is completed. So why sell us a bunch of refrigerant we cant use? We had two other companies come out of our own choosing and after their inspection, they actually discovered the issue in the attic- a lot of things not up to code, a unit that looked like it had been punched in recently, and a furnace pipe that was completely disconnected. The other company said that anyone who knew anything about AC shouldve been able to take one look and see that it was a dangerous situation upstairs. Dangerous as in, if we used the heater it would release carbon monoxide into our home and our babys bedroom.Besides the fact that we were sold something we couldnt use, I am mostly concerned that whoever this company sent was unable to realize such an (apparently) obvious and extreme issue.

Today they came to save the day. My heat had been out for a couple days. I needed help of course. I’m glad it wasn’t really cold when it happened but it’s fixed now. Caesar was very helpful and explained what the issue was. I appreciated that.

I received service from them through my home warranty. The technician that arrived charged me a service fee and an additional $100 for a part not under my warranty but then told me the AC is still not working because Im missing another part and they would send me a quote, they wanted $700, I called a company thats not in the warranty and they fixed it for $150 including a charge for weekend emergency, and they removed the part the other tech added cause it was in the wrong place. 🤦🏻‍♀️🤦🏻‍♀️

Mahmoud he is very polite and did the work perfect

Mahmoud was on time, courteous, and professional. He came prepared and completed the work in a timely manner. Would highly recommend him to anyone needing repairs.

He helped me out a ton and showed me there was a second water heater the last company neglected to tell me about in my new home. He also helped point out potential preventive items that could help save me money down the road. Will be using him for HVAC issues moving forward.

Mahmoud is very knowledgeable and professional. Mahmoud wore his shoe covering the entire time and kept the work area clean. Mahmoud took several photos explained the entire process. Great job.

Mahmoud was very professional and explained the problem with my unit

Cesar was awesome! Super nice. Found an issue with my AC that left unrepaired would have been a potential fire. So glad he was able to look into it. He was kind, professional, on time, and very knowledgeable. Would use them again.

These guys were timely and professional each time they came out. Once they diagnosed the issue they were diligent about sending the info to my home warranty company. They also were able to respond to my home within 24 hours.

Great service by technician Kevin. He made sure everything was working properly, he took time to explain what the problem was and also made sugestions to avoid future issues.

We had to replace our AC Unit two months after the yearly maintenance was performed by two Royal Flush Technicians. I remember specifically asking if the coils on the outside units were checked. I was told yes and that they were clean.At the time the Unit was replace I asked the installers to open the Unit up and it was awful. It made me so upset. The coils were so filthy from the dogs we have and three months of construction.I called Royal Flush three times to speak to a Manager and to this day have not heard from anybody.Yes, a big zero would be more fitting.

This company is used thru American Home Shield. They mis diagnosed and did not call back. We had to call another company and were still responsible for their fraud charges. I would not have given them any stars. Will not ever use this service again. American Home Shield should remove them as well.

Great service. The technician was very knowledgeable and checked everything very thoroughly. AC tune was great and he also changed all my filters.

Our Tech Caesar was awesome. Very professional, informative and got our unit back working. I just recommended to my grandmother in law for service next week.

Mahmoud the technician did an excellent job, he understood the problem, fixed it quickly and very professionally too. I will use him again and recommend him to friends and family. Thanks.

I received service from these guys via my home warranty. The man that arrived was professional and polite. He figured out why my HVAC system was draining into my bathtub and had it fixed in maybe an hour.

On time, solution provided, and nice people. I called Friday after thanksgiving and was assigned through AHS. Was nervous due to the reviews but I had a tech (Frank) come Saturday afternoon and he walked me through his solution and was very thorough. Great experience for me.

I have used Royal Flush for the last 10 years or so and I’ve never had any bad experiences! Very professional, honest, very competent and will go the distance to retrieve ordered parts that have been delayed and schedule repairs right away. For those reasons, I’ve always asked our warranty company to send our AC repair service tickets to Royal Flush!

If you need something done right. You go to Cesar. Hes punctual and communicates effectively upon arrival and during the duration of the service. He answered all of my outstanding questions and resolved my AC unit issue in a matter of minutes. Thank you Cesar

Bernardo was great absolutely would recommend! I used american home shield and was skeptical because of the reviews but man did Bernardo knock it out of the park very friendly,knowledgeable and diligent! Great work!

Very helpful and knowledgeable technician came to my home. His name is Mahmoud. He was very thorough and I will use this company again as long as he is the one that comes back. :-)

I would have given them a zero star but that was not an option!In 2019, this company was sent to my home through the home warranty I had. I told them it was not the unit but they insisted the evaporator coil was leaking freon and my warranty company would go no further until I replaced the air handler unit as they suggested, which I did at a very high price out of my pocket. Within a month, same problem with the new unit. Then I was quoted by them another $3200.00 dollars to run a new freon line to my attic, I didnt do it.I called another company that came out and found the leak in my freon line at the unit outside of my house after another $1000.00 , I had AC again.I have kept maintenance up on this unit but the other day I noticed there was water in the pan so I called someone out and was told it wasnt installed properly, so $500.00 more dollars and the problem is corrected, they used tape to seal the unit instead of the correct material, therefore, the tape has pulled loose since it was installed, causing the leaking.I would highly suggest not to use this company!!!

This company was sent by my home warranty company to check on a suddenly noisy condenser. They made no diagnosis of the problem, all they had to say was that there was no issue. Completely unprofessional, and they have no idea what they are doing if they think that a compressor loud enough to affect sleep is operating as designed.

Mahmoud came to my home early and was very knowledgeable and helpful about the AC unit. He made sure before he left that the AC unit was working. Thank you.

I believe they are a scam place !They were sent by American Home Shield for an AC Tune up on a perfectly functioning system. The next day I realize the AC was not cooling and found the breaker tripped. Another insurance contractor cames and after suggesting to change the system, told me compressor at least (+ plenty of code compliance ). My neighbor AC guy comes, found that the run capacitor wires had been switched so the compressor could not start. A swap back to the original place made it work in 2 mn ...

Ceasar was very professional. He determined the issue and made the repairs. He also made sure everything was functioning properly be for he left.Thank you great job

Terrible. Moved in to our home in 2018. Within a month the central system stopped working. They came by tore out the attic door replaced the wiring and system due to their error. Fast forward a year and heating system is skyrocketing. A 1000 light bill prior to the freeze. 2022 stated its normal so now I am running power heaters in each room with five children. Terrible company and bad customer service. I even had to provide the electrician with a ladder. I would not refer or recommend, you are wasting your time and money.

Mahmoud was simply the best. He was efficient, got the job done, and went above and beyond to further improve my system and provide tips and tricks to manage.

Paul was very professional and repaired my hvac when another company dropped the ball on me and made critical mistakes. I was thankful for the prompt service and Paul’s skills. I highly recommend them.

Assigned by American Home Shield. I was texted that they would show up between 11 and 1. They didnt show up or call by 1. I called AHS to complain. Got a call they had a serviceman 5 min away finishing up. Then 30 min later, a different serviceman said they were 45 min away. They finally showed up at 240p. They would not look at the outdoor drip. Insisted on immediately diagnosing inside. They clained to fix the issue by blowing out a stuffed pipe. A couple of days later I looked and the water was dripping again. Issue not solved/fixed. They came back and now claim the A/C pipe is going into a vertical pipe which is stuffed - so its not an A/C problem - but a plumbing problem. I dont quite understand that since that vertical is only used by the A/C. So responsibility transferred to a plumber.

Today my home has no AC. She had the AC fixed last week from this company and is needing her AC fixed again. This morning they called and said that they would no longer be here from 1-5 and that they were now coming from 5-7. It was frustrating having no AC, but we understand delays. However, they never showed up. They never even bothered to call and had the audacity to say that they had completed the repair when we looked online to see if there was some other issue. I am now sitting here with no AC once again and do t even have any idea when it will be fixed. The lack of respect and the fact that they said they would already would be later than they said is awful customer service.

Had several complications with other companies coming out and fixing the problem. Then I found this company and had a technician Frank T come out and fix the issue. He was very professional and time efficient. Highly recommend Royal Flush AC & Heating LLC. AC problems ask for Frank T.

Frank T. arrived within the allotted time. He was very knowledgeable and informative. He provided great recommendations and service.

I used this Facility through American home shield and I would give them five stars compared to all the other companies that AHS uses. Frank was knowledgeable professional and fix my air conditioning problem. Will definitely use them in the future

Thanks for assisting with both of my AC units in both townhomes A&B. Thanks for the advice concerning my drain pan as well.

Mahmoud was very friendly and helpful.

Call to put in ticket early this morning ac went out. Bernardo came out on time same day excellent customer service repair done.Thank you I got air now!!!!!!

Kevin was extremely friendly .and very knowledgeable .Answer all my questions And was super kind .helping me look for what I needed in the computer. You need more people like kevin.

I had a tech go check the AC, he found that the unit was working but leaked coolant. He did not note anything on the service ticket other than everything was working just fine and that he had tested all components. 3 hrs later the unit stopped working completely. Now is the weekend and we are with no AC because of an incompetent technician. I do not recommend this place.

Mahmoud was fantastic. On time, clear communication, and excellent customer service. Royal Flush AC is my go to AC company.

Juan and Ceasar were awesome. There was an issue shortly after the installation of the new unit on the unit that didnt get replaced. Ceasar was very thorough with troubleshooting and fixed the problem. These are hard working and honest people and Ceasar G. went above and beyond. Thank you!

Mahmoud did well and fixed our problem quickly

Ripoff, toldo me to charge the AC, toldo me that warranty company will not cover the expense and they can install new unit today for $5000. Thurs out is was $130 fix. Liars and criminals.

I had a 5 star visit, it couldnt of gone any better. The technician showed up right at the time given. The technician was very friendly and incredibly fast. Luckily my ac problem was a minor fix, but the tech was clearly skilled at the trade. Without any hesitation he found the problem and corrected it.

Our service technician, Richard, was professional, knowledgeable, and a very hard worker. He got us back up and running in no time! Very satisfied.

They work for American Home Shield which has awful AC coverage. That said. American Home Shield took 3 weeks to authorize and deliver a new air handler which contains the coil. Royal Flush installed the air handler and the AC worked for a while. Since then the AC had failed twice. Dont buy American Home Shield and dont use Royal Flush.

Run from this company they are a rip off they lie lied to my home warranty company because I called them out on something that their service guy he contaminated my Freon and now they don’t want to take responsibility for it Run, Run, Run, as fast as you can from this company. Very unprofessional when you call them very unprofessional company Run

Jose and Milli(? I think was her name) called ahead to say they are coming early. Identified the problem, really quick and repaired the unit.Really happy with the speed at which they responded.

Royal flush was sent out by our warranty company, and they were able to assess the situation and find what was wrong quickly.

Frank T was polite, knowledgeable and took care of the problem! Called in the service request and they came the following morning!

Forced to use this AC company from American Home Shield Warranty. They are horrible at communication. Most of the time when you call the company, NO ONE ANSWERS. Seems like a small fly-by-night company. I still do not have my issue resolved.

Mahmoud came to service our heaters. He took the time to explain everything he did. He also patiently answered several other questions.

I do not recommend using this company. It took 5 days after they came out and diagnosed the problem before I was able to reach them again. Awful communication, horrible service. My technician was Jose. Adam answering calls, also not helpful, gave me the runaround, and wasted my time.

Caesar handled my request thru AHS. I would say he saved the day. Caesar was very professional and fixed the cooling problem on my A/C very quickly. Thank you so much.

Appointment was from 8 am to 10 am. Tech didnt show between those hours. Could not get ahold of anyone.Tech called at 1245 and said he was 30-45 min away..... showed up over 3 hours after appointment time ended.

Cesar was our service technician and he was able to replace part needed right away. He was on time and professional, also explained what was wrong with my A/C and which part he needed to replace. Thank you Cesar!

Mr. Bernardo did an excellent job on upstairs blower motor. He was professional at all times. Great attitude.

Had the compressor replaced but it is not cooling enough and running all the time in day. They don’t respond to ahs and it has been a week in peak summer with inaction.

Frank was awesome.. great work and great person. Definitely recommend his service

Thanks to Cesar for coming on time and helping in a very big way. Very professional and knowledgeable. Appreciate his service and will definitely recommend him!!

The technician, Frank T was a good, knowledgeable, patient guy. Thumbs up for the overall service rendered!

Cesar was one of the best HVAC technicians we have ever had. We recommend him highly.

Kevin was amazing. Very professional, kind. He was finished in 1hour!

Caesar was great! He was punctual and he got the job done. I definitely will recommend Royal Flush, especially Caesar to all my friends and family.

Very unprofessional. Did not have a ladder to be able to access AC and stated they would call to reschedule. They never called and once I called they said they would get back to me which once again they did not. Called again only to have them tell me our roof is mot safe and they can’t help me.

I found them through my home warranty company and scheduled a tune-up--Cesar was very thorough and did a great job!

Mahmoud is an excellent tech and did an amazing job!! Highly recommended him.

I had to replace my whole A/C system 2 days after the technician came to do an “A/C tune up.” The technician left the Freon valve open and the system lost all the Freon. My old AC system used R22 Freon which is not available in the market anymore. I got quoted 900 dollars for fillip up the system with Freon. I decided to change the whole thing (of course with another company)

Kevin is one of Royal flush AC technicians he was very professional and did a very quality job I recommend Royal flush AC and heating anyone that needs AC or heating repairs

Mohammed came early explained the issue and fixed the problem all while I was cooking breakfast. Friendly thorough and experienced.

My A/C was service today by Royal Flush AC and Heating. The service was good.

Was forced to use this place due to home warranty. Absolutely awful! Never answer the phone, voicemail full and a week later nothing is fixed and wont update the home warranty so we can move forward with actually fixing the issue.

Kevin is very professional and courteous. Great job done quickly

Mahmoud was excellent and did a great job and was professional.

Mahmoud was very helpful and did a great job getting my a/c back online.

One of their delightful employees aggressively cut me off in traffic and almost caused an accident and then flipped me off when I honked at him. Ill make sure to never do business with this place if thats the type of people that they hire.

Frank T was very knowledgeable and found the problem and fixed it. He was also very nice.

Do NOT contract them to work on your AC unit, your small issue will suddenly be a big issue.

Very efficient work staff. On time. All promises kept. The original quote never changed regardless of the modifications that were done. Solid install. No complaints

Watch out. Read the negative reviews before you call them. The positive reviews are from their friends and family members.

They were amazing and fast . Nice and professional!!Bernardo was the best

They fixed what needed to be fixed, saved us over a thousand dollars from what another contractor wanted to charge. Professional and did a great job!

The staff was amazing. Very kind and professional plus you cant find a better price.

Mahmoud is very nice and good worked to my condenser unit.

Referred to Royal Flush AC by my home warranty (American Home Shield)- both companies are terrible. Shoddy workmanship with no warranty

Poor service. I got them to diagnose my AC and they didnt send report even after 48 hours.if i call them, no one picks the phone or return the call. Avoid them

Bad customer service and no one never answers the phone you are told one thing and then something else by another person not good at all, been in the heat for two weeks makes no sense.

Fast and friendly service, Bernardo is very knowledgeable technician, highly recommend.

Great Customer service, and professionalism. Very friendly and efficient they dont fix the problem they check out the entire system.