Longhorn Appliance Repair

A neighbor recommended Longhorn and I so glad they did. The technician that came was Joseph. He was friendly and polite, but most of all he cared. He cared that the problem was resolved and resolved to his satisfaction. He made sure my washer was in good working order before he left.

Called and spoke Joe with this Company and explained the issue with our Front Loader Washer needing a New Bearing Joe abruptly Hung Up on me half way through the Conversation as I explained the issue.A service company that is dedicated to fixing appliances should be able to put the Customers Needs first if the customer is prepared to pay for services!! This is how a business achieves Word of Mouth Referrals and Reviews. Definitely Not Recommended!!

They texted me when they were coming and were early in the 8-11 window. Jason was courteous and quick. My washer is dead and he couldnt repair it but he did tighten it so we can still use it for a few days. I was happy with service and will use them again.

Excellent experience with Jason D. We booked a same day appt, he accurately diagnosed the problems and ordered the parts for our dryer and refrigerator. The parts came in the next day and he came back to make the repair and got our appliances quickly back in working order. He called us on his way over each time and we are happy with the repairs!

Fabian was friendly and professional. He went right to work and had my washing machine fixed very quickly. He cleaned up and made extra sure it was repaired correctly.I am very happy with the work done and will use them again in the future.

I was recommended Longhorn from another person who used them. They were able to schedule me the same day I called and once the parts were delivered they got me in the next day for my dryer repair. Jose was very nice and worked quickly, he even found the “Penny’s” that have been rattling around in the machine forever. It only took 2 days from the initial consultation to get my parts and call to schedule install. Will use again. Thank you!

Longhorn Appliances were requested to look at my dryer as one cycle was not drying in a normal amount of time . The service person could not speak English so I had a difficult time communicating with him . I finally understood him asking me if my washer was spinning properly and I said a few times I needed it to spin a second time. He regrogrsmed the computerized screen on the dryer after getting help from someone over the phone . Then I was presented with a bill of almost $400 ! I messaged the business and was told he charged 2 service calls - dryer and washer - that was not right . Plus a charge for reprogramming the dryer . Won’t use them again !

Our Samsung washing machine was giving an error code that it wouldn’t drain. Jose arrived on time and had this fixed in about 20 minutes. Luckily, no replacement part was needed- I only had a kids candy wrapper clogging the drain line but Jose knew right where to look to clear it. High recommended!

Certainly! Heres a review you can use:---**⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jason!**We recently had the pleasure of having Jason as our appliance service technician, and we couldnt be more satisfied. From the moment he arrived, it was clear that Jason is a true professional. He was punctual, courteous, and extremely knowledgeable about our appliance issues.Jason quickly diagnosed the problem and explained everything in detail, ensuring we understood the repair process. His attention to detail and commitment to doing the job right were evident in the quality of his work. Not only did he fix the issue efficiently, but he also took the time to offer tips on how to maintain our appliance to avoid future problems.What truly set Jason apart was his friendly demeanor and willingness to go the extra mile. He made what could have been a stressful situation smooth and hassle-free. Its rare to find someone so dedicated to customer satisfaction these days.We highly recommend Jason to anyone in need of appliance repair. He is a true asset to the company, and we will definitely be calling him for any future needs.Thank you, Jason, for your exceptional service!

Joseph was on time and friendly! He was able to diagnose and repair my washing machine quickly and without hassle. He deserves more than five stars!

Jose was very nice and showed me what the issue was on our microwave and explained that a part would need to be ordered. When he returned with the part he had it up and running quickly. Labor cost seems very high but I don’t really have anything to compare it to.

Joseph was very friendly and easy to work with. He answered all my questions about our ICE Maker and got the machine making ice at a lot quicker than before. I also discovered that my previous HVAC tech did not fully performed the regular maintenance as he did not clean the filter and coils in the back of the ICE Maker. A+ for Joseph!

Jason D. Is always so efficient and fast. He laughed at me when I greeted him at the door with he’s probably going to thank I’m crazy. The refrigerator has two sliding trays and it would not close.Jason got right in there and made it look so easy. We actually talked about a future job of hooking up a natural gas grill on my patio.I would really like Jason to come back for that job too.Thank you Longhorn for working me in so fast.Kimberly Rucker

Fabian was great. He was in and out in less than 30 mins and knew what he was doing. However, $229 for labor and $100 for the part was a little steep. If it would have taken a longer time I could maybe see the labor costing that much, but he was done very quickly. I will not go with this company again due to the high cost.

Friendly service. Repair done as scheduled. Would recommend using.

He explained all procedures to me and was very helpfuland explained how I should load my clothes.Very efficient.

My name is David, today Jose D completed a washing machine repair for me. Bearings were out. A complete dismantling was done by Jose the bearings were replaced, machine was put back together and is now running through a complete cycle. I recommend Jose D for the biggest bonus Longhorn can give him. David

Joseph was really top notch. He was honest and thorough. He went above and beyond. He checked various components to make sure that the error message was accurate, and that we weren’t being sold a part that wasn’t going to really fix the problem. When a 3rd party supplier gave us an opened part (not new), he rejected it and got us a new part. When the compressor turned out to also be going out, he didn’t charge us extra. I wish all repairmen were like him.

Our technician, Jason was courteous and competent. He ordered a part that he thought would solve the problem of our dishwasher not starting, but when installed it didn’t. He determined that there was some intermittent short inside the door. When he put our old part back in—it started! We were only charged for labor and told we would probably need a new dishwasher if it happened again. He also said that Longhorn would help install it if that was the case. Not what I wanted to hear, but absolutely honest.Steve CochranFrisco, TX

My Bosch double oven suddenly turned off and I needed someone to come look at it/fix it. After some extensive research, I found Longhorn. Easy scheduling, I was able to schedule someone to come out within a day and my tech, Yoba, was amazing. (Please give him a raise😎). He was prompt, courteous, very professional and knew what he was doing. Will use again and highly recommend!

Yoba was very professional, went out of his way to make sure my washer was working the same day. He was efficient and cleaned up afterwards. I would recommend him to anyone..

Fantastic service! Joseph quickly diagnosed the issue and determined the best solution for our Samsung washing machine. Highly recommend!

Yoba is as great; very efficient. However, the price was outrageous. $398 to replace the thermostat on a dryer that is less than 3 yrs old. As a single parent, this was a lot of money, especially at the holidays.

I was fully satisfied with the whole installation process. The person taking my original call was friendly and helpful, as well as professional and efficient.The technician doing the installation called ahead before his arrival to let me know he was on his way, was on time, and completed the installation quickly. He was very helpful with suggestions on how to save the drawerspace under the cooktop and helped haul off the old cooktop.I will definitely use Longhorns services again.

They were at my house same day from request. Did multiple tests to ensure it was working and explained what was done. Saved me from buying a new washer!

The guy came out and he was really kind but the issue I had was that he said the fridge was okay, but he didn’t really run any other diagnostics than just listening to the compressor. He didn’t know English so it was hard to communicate about what was going on and for him to tell me what was going on.Honestly not worth the $153 for them to come out. The bottom freezer is still over freezing so my issue wasn’t fixed. They were able to come out the same day which was nice though. They just came 2 hours earlier than scheduled and I was not at home.

Unfortunately, I had to revise my previous review. I had Longhorn come out and fix my freezer back in August. The bottom kept icing over and then water would leak on the floor when it would get to full. Three months, and $330, later after Longhorn came out I woke up to discover the same issue with my freezer, the bottom was icing over and leaked onto the floor underneath the fridge and now all those planks are buckling and ruined. I called longhorn and told them my issue and they were going to charge me another service charge just to come out there to diagnose the problem. Its obvious that it was either misdiagnosed the first time or they installed a part that went bad after three months. I told Longhorn at this point it did not make sense for me to pay them another $300+ when they could not fix the job the first time but I would like to talk to a manager so someone could explain to me how this might happen and potentially change my mind. I was assured that a manager would call but they never did, which doesnt surprise me since there is no good explanation for them not fixing the issue the first time.

The tech was very nice, but Im bummed by the experience. I called to let them know that I needed help with my Samsung fridge touch screen. They assured me they could help with that. Then they sent a man (a very nice man, but still) out who literally said this fridge is not common and tried to restart it (which I had already done several times) and then told me to go and buy a USB card and that would fix it. Nope, nope and nope. Still had to pay the (somewhat ridiculously high) service fee for literally nothing. Then I called excellence appliance repair, the man came out and immediately took the screen out and told me what was wrong with it. The service fee was much less too and he knew how to fix it. Normally I wouldnt be frustrated but I asked them ahead of time, before the sent anyone out, if they dealt with touch screens on high end Samsung fridges. The guy they sent literally had no clue about them.

Fabian and his team were knowledgeable, efficient, and very thorough. Explained the issue in simple terms and up front with cost.

It was so easy to go online and make an appointment even on a holiday weekend. Longhorn got right back to me and sent a technician the next day. Our technician, Fabian Zarate, was early and was very polite. After checking our dryer, he found that our heating element was bad and he could replace it immediately as he had the right element for our brand of dryer. He was here about 30 minutes. From the time he walked in til the time he left, he was clear about what was wrong, what needed to be fixed, and how much it would cost. After he replaced the part, he showed me where it was broken on our old one. Fabian was professional, courteous, and knowledgeable. I will definitely call Longhorn again for my appliance repairs.

Fabian was very polite and efficient. He relayed the issue clearly and got to work swiftly. Quick process. My dishwasher is working great!

Worker arrived when expected. Figured out the issue as to why my dryer wasn’t working properly. Gave me an estimate on the repair and stated it could be done now and would only take an hour. The repair ended up taking less than the hour and after made multiple attempts to ensure that the repair not only worked, but would last. The entire process from first contacting Longhorn, and all the way through the repair was very pleasant. Repairman was very polite and professional the entire time, including the cleaning up the small mess that came out of the dryer while making the repair. Would totally recommend Longhorn to others and use them again myself for other needed repairs.

Joseph repaired my GE Profile refrigerator water dispenser and was very diligent to be sure it was working perfectly before he left. He also reminded me of the 90 day Warranty on repairs which I appreciated. I will use Longhorn again! Thank you Joseph! Now I have fresh ~ filtered water again!

Jason was extremely professional, courteous and competent - diagnosed the issue and after securing the parts returned as promised and quickly got us up and running - highly recommend this company and Jason!

I messaged several appliance repair companies, but Longhorn was the only that responded. Yoba, my technician, showed up on time. He quickly diagnosed the problem and made the repair. He was also super respectful on my wife who was working from home, as he entered and exited our home quietly. Overall a super positive experience and Yoba earned my future business.

Yoba C came to our home to make a very costly repair. Not only was his nose to the grind every minute he was here, but his work ethic was excellent, and the amount of time he. was here was worth it. You should pay your employees every penny they deserve, and he is worth the full amount.

First time using Longhorn Appliance Repair. easy to book an appointment; Fabian Zarate, the technician arrived on time, was very professional and explained what the problem was and what needed to be we fixed. once the repair work was completed my appliance was working again. I will be calling Longhorn Appliance Repair for any future repair needs

Came fast. Communicated that they were on the way so I didnt wait around all day. Identified issue, ordered part, and came back within few days to repair.

We were very impressed with Jose D.. Highly recommend him and his professionalism, he was extremely efficient and wasted no time in diagnosing and dealing with my issue.

Jose was professional and thorough. He had our problem solved quickly. I would use this company again without hesitation.

Jason D was professional courteous and quick! Found the issue quickly, came back 2 days later with part and got it fixed! Highly recommend.

Jason came to fix my washing machine next day after I called. Very professional and very polite explained to me all my options was very happy with his service.

Yoba C is very knowledgeable and courteous. He was very professional in his manner. Im very satisfy with the service!!!!!!Thank you very much!!!!!

Came out and said my washer rotor was faulty. If the $200 for labor is supposed to cover the time and expertise of the repairman, I’d like a refund because he just used the internet and didn’t actually fix my washer, ran a test wash with nothing in the bin. First load with some hand towels it grinds like it want fixed.

Yoba C was awesome! He detected and fixed our dryer wonderfully! I would definitely use him and Longhorn Services for our future repair needs.

The technician, Yoba C, repaired my washing machine quickly and ensured the area was cleaned before leaving. Additionally, he was professional and courteous.

Longhorn was super easy to book and had same day service! Jose D was prompt and knowledgeable about the issue. It wasnt the news we wanted (bad compressor) but it was the answer we needed to know how to proceed. Thank you Longhorn and thank you Jose!

Collecting $100 service fees just to tell you that a $500+ repair is needed for an old washing machine. Offering overpriced replacement parts. I do NOT recommend

Fabian was very nice and professional. Diagnosis was not goodTime to buy a new washer.

I was in a real pickle today when my oven wouldnt work and I have a busy weekend with cakes to bake. He came on time, courteous and friendly. Great job and thanks for the rescue.

Prompt, courteous, great technical skills.He fixed everything and I am very pleased with the professional manner in which the services were completed!

Although my dishwasher seems to have magically repaired itself (Ha!), Jose was courteous and careful to inspect the dishwasher. Hopefully, I won’t have a recurrence of the leaking! If I do, I’ll give another call to you!

Joseph with Longhorn Appliance Repair did a great job fixing my refrigerator. He was very knowledgeable and professional. I will be calling LHR and Joseph if I need help again. Thank you for the great service!

Jason is an awesome, reliable and trustworthy tech. Every time i have an issue he has been there to solve the problem. I would and have recommended Jason to many people.Thanks for all your help man!

Fabian was great! He arrived on time, was very courteous, and explained the information well. Highly recommend!

I had my service for my dish washer completed by Yoba. He was very personable and knowledgeable. Will use longhorn appliance repair again if needed.

Technician was fast and efficient in fixing our dryer. Highly recommend the service as they did not overcharge us as well

He is awesome. So nice and knowledgeable! He definitely knows his craft! I would highly recommend him.

Highly recommend using Longhorn Appliance Repair! They were able to book me for same day repair & Fabian the tech was very professional & knows what he is doing!

Jose D was great! My brand new dishwasher was destroyed by rats, and Jose made sure I got all the parts and make it work again, thank you!

Jason was great and very informational. I appreciated his explanations and willingness to answer my questions. He was very customer-facing and I hope to work with him again.

We hope the problem is finally fixed after being without our dishwasher for some time. Thanks for sending someone different out to troubleshoot and repair. Yoba was very nice and patient!

Yoba was excellent. On time, explained what was needed and fixed it! In and out in less than an hour.

Fabian did a great job! He diagnosed the problem and fixed my dryer. Very polite and professional.

Gas oven went wonky as I was baking cinnamon rolls! Jose from Longhorn showed up next morning, and fixed the igniter, record breaking fast, price was very good- all in all I couldnt recommend them more! Perfect Result!

Joseph was great. Professional, informative and very polite . I would recommend him unconditionally!

I had the absolute best experience with Jose today. He was personable, professional, and completed my repair quickly. Thank you!

Longhorn appliance charged me $400 to replace a dishwasher pipe. And even though the leak wasn’t fixed, they’re asking me another $300 to fix it. I wouldn’t suggest anyone to use them.

Jason was fantastic...on time and did a great job.

They were able to come out so quickly! He figured out the problem, left to get a part and was back and it was repaired in an hour. Tech wasKnowledgable. Will Use them again!

I wish I could give Longhorn 10 stars. Their kind of customer service is unheard of these days. Our dryer broke Thursday night. Less than 24 hours later their technician Bobby B was at my door to do the repair. He discovered which part he needed, which he had just run out of on his vehicle and had already reordered even before my service call. We made a tentative plan for him to complete the repair after the weekend when he could get the part. What a happy surprise when Longhorn called me at lunch time on Saturday to tell me they got the part already and Bobby could return Saturday afternoon! So my dryer is now back in service and I couldnt be more pleased. Longhorn charged me a very fair price and far exceeded my expectations. This was my first time to use Longhorns services but it definitely wont be the last!

Great service! Jason arrived on time and thoroughly explained the installation process to me. I highly recommend their services.

Fridge stoped cooling freezer side was fine. Tech came out very polite repaired the fridge side however when I went to get a glass of water it nolonger worked.

Lonestar Services is an exceptional local company. The office staff is very responsive and accommodating. Even when checking the status of our replacement part, they were on top of it. Bobby, our technician, was friendly and extremely knowledgeable about our appliance.We have already recommended this company to fellow residents and couldnt be more happy about the work Bobby did.Thank you

Technician was prompt, professional and diagnosed issue and resolved quickly. He also provided helpful info for ongoing maintenance. Would definitely use again as needed.

Jose got right to work, knew what he was doing and completed the job in a timely manner.

Yoba was very knowledgeable, courteous, friendly and answered all our questions. Would highly recommend using Yoba to anyone needing assistance, we will be asking for him should we need help.

Contacted them for dryer drum not rolling. Joseph is very knowledgeable and explained all the details. Was on time and quick to identify and resolve the issue. Thanks a lot!

You definitely want to stay away from this company! A total rip off!!! They came out to work on one of my rental homes refrigerators in Plano. They told my tenants it needed a sensor. The tech told my tenants he would call me. My tenants said he is calling you now. The tech never called me with a diagnosis or never sent me a quote. Since I could not get them to respond I had to get another company out to look at the refrigerator and they told me it did not need a sensor it needed Freon and they added Freon and it’s cooking fine. Then on Wednesday morning three days later this company wants to charge me $139.64 for misdiagnosing the problem with the refrigerator. A total scam!!! Stay away!!!!

José was very professional and identified the issue with my freezer. They ordered the necessary parts and came back and installed them. I am very satisfied with their service.

Amazing service! He really knows how to deliver great and fast service! Thank you, Jason D!

The $139 service call was already steep, but I agreed since it would be waived if I chose to go ahead with a repair. Had a tech come out the next day to take a look at my refrigerator that isnt cooling properly, which was great. The estimate I was given was for over $500. Nearly $150 of that is the part, which I found for $20 from the manufacturer. The rest is labor. I could almost buy a new refrigerator for the amount that these people would have charged to fix mine. Insane! You guys got your $139. Never using them again and will NEVER recommend then to anyone else.

Bobby was very friendly he took time to explain what the issues were and what repairs needed to be done. He stayed in contact with me while he was waiting for the repair parts to come in. This assured me that my work would be completed soon. He gave me a reasonable quote and it stayed at that upon completion. He was very patient and invited me to ask more questions if needed. Bobby was very knowledgeable about his repairs and took pride in his work. He cleaned up after he completed his repairs which was deeply appreciated. His work was outstanding and I was able to use my washer and dryer immediately. I would request Bobby for all of my future appliance repairs Bobby is a great asset to this company and I would recommend him and the company to anyone seeking any appliance repairs.

The Good -* Answered phone on Saturday, scheduled for Monday* Tech showed up on time, was friendly and knowledgeable* Tech completed repairs timely and without issueThe Bad -* Charged $430 to replace the dryer heating element. The part itself is about a $30-40 part, and the labor was approximately 45 minutes. I would normally do this myself (needed them for the diagnosis), but due to several unique life factors went ahead and let them do it.* The price point is really, really high for the materials + labor. I said that to the tech and he agreed. If we werent having the unique issues than there is no way I would ever have paid $430. It feels like a $200 or so job to me, and they more than doubled it.

Showed up on time explained everything; very professional & courteous! 10 stars! I will definitely be telling my friends & using your company again.,

Fantastic customer services will 💯 be using them for all my repairs needed.

Longhorn Appliance repair is top notch. Fast, professional service.Fabian, the repair tech was spot on his diagnosis and parts needed to complete the repair, GE Monogram Refrigerator. Very thorough and friendly!Thanks for the quick repair. Will definitely use them for any future needs.Al

Bobby was punctual and knew exactly why my dryer was not heating up. He also recommended cleaning our vents which I was glad we did cause there was quite a bit of lint. Once done all was cleaned and put back to normal. I would definitely call them again in the future for appliance repairs.

Longhorn has become our go-to appliance repair: their fast, courteous and competent!

Bobby came out and did a fantastic job. Spent the necessary time to diagnose if there was a problem (Note: there was no problem - we were sensitive to a fan that seemed to be running longer than expected on our oven). He clearly explained what he was doing, what costs could be if there was an issue and how he would go about troubleshoooting it. We will call them again if/when we have an issue!!

Fabian did an amazing job, not only did he repair the issue, but he cleaned our machine and made it look brand new!

Yoba was friendly, polite and professional. He ran several test but when he looked for parts none were available. Unfortunately couldn’t repair appliance without parts.

Jason was very clear about the repairs required, and explained what was wrong, and what specific repairs would fix the problem. He was also very kind and helpful with alternative suggestions.

Took over a month to get my refrigerator kind of fixed. The hole this was out freezer and refrigerator. They fixed the freezer but did not know how to fix the refrigerator. The communication was terrible until I got a hold of a supervisor. now they have spoken with GE and even the manufacture apparently cant tell them how to fix it. Just understand that is you go with Longhorn if they do not have the part in it will add a week to your repair time. If that part doesnt fix it then add another week. Then if they order the wrong part it will be another week. This experience was terrible!!!

Replacement part ordered, arr 3 days, and igniting element was replaced & all works fine. Thank you, will recommend to friends. JTH

We aporeciate Josephs expertice and good customer service!

Jason was great person to have to do repair work on my fridge!! Thorough, knowledgeable and kind…I highly recommendJason goes above and beyond and is much appreciated!

Jose did a great job, identified the problem quickly, worked quickly and efficiently. Very polite, too. And cleaned up afterwards!

I wish I had read these reviews more carefully before I just looked at their overall rating of 4.7 stars. (doesnt seem right)Super disappointed in this company. Seems my experience is common with them. Came to my house to repair a gas cooktop. Said it would be $500+ to fix and needed to order a part. Was given 3-5 days window for part to arrive. After they left I did some research and realized I could buy a new one for about $800 which I did. I called them and asked for a refund of my $250 deposit and offered to pay the $89 service fee. Told them they could return the part or cancel the order which wasnt there yet anyway. They said they couldnt do that. Was told the person i was talking to was only an operator but was assured a MGR would reach out to me. It never happened. Got a call 2 weeks later saying my part was in. What a joke. I should have disputed the charge on my card but I wasnt raised that way. When id voiced my disappointment with the person who called they said they were just an operator. Wouldve been nice to speak with someone who could actually do something about the issue. BEWARE of these people.

Great service from YobaC. Fix my oven and saved me 2000 for not buying a new one. My stove was old and I didn’t have much hope for it. Great service!

They are demanding I pay a service call fee even though the technician miss diagnosed the problem and never called me with quote or approval. I should not have to pay for a service call when the technician miss diagnosed the problem. On a Saturday my tenets told me the technician told them it needed a sensor and my tents told me he was calling to talk about the repair. He never called me, I tried texting back to the number that told me he was on his way but no one responded. Since I wasn’t getting a response from the company I had to have another company come out on Monday morning and they found a leak, fixed the leak and added Freon to the refrigerator on Monday and it’s been cooling ever since freon was added. I get a call from this company on Wednesday morning wanting me to pay them the service call fee even though they never called me to tell me what was wrong with the refrigerator.

Great job Joseph!! Thank you so much.

Jose came to my home and repaired my refrigerator! A very nice young man who took the time to explain what he checked and explained what was wrong! I will be using this company again!

Jason was amazing at what he did. He was very patient and explained everything he was doing as well as sharing how to clean the washing machine. Again, wonderful job Jason!! He was so helpful and I have a working washing machine again!!

Jason was thorough. He explained the issue and cost in easy to understand language. Before he left he explained their other services and the current specials. The service was exceptional. I will use them again.

Tech came out and fixed the issue in a timely and professional manner.

Jason D. Is a top-notch tech and a real asset for LH Appliance. He was proficient in determining the problem with my wall oven, determined the part needed, told me he would order the part and be back the next week to install it. I was advised of the appointment date and time for the following week. Jason returned with the part at the appointed time and promptly repaired the oven. I will definitely call for Jason again when needed in the future.

DO NOT USE THIS COMPANY!!!! Sent a repair man who spoke NOT A WORD of English and then tried to show me photos from 2022 on his iPhone saying it was MY DRYER. The tech completely tried to scam me saying my dryer looked a certain way when it was not my dryer that they showed me. I am a small business owner and am ashamed a company would use such sketchy business tactics. Just Horrible!!

Very efficient and professional work done. I will use them for all of my repair needs they do and will definitely recommend them.

Jesse was awesome! He came out on time, assessed my HVAC system, diagnosed the issue, explained in-depth how everything works, fixed the issue and all was done in a timely manner. This the 3rd time I’ve used this company and with great success each time. Would recommend to anyone.

Jason D. arrived to appointment ready to fix our dryer. He found the problem and explained to us the problem plus the cause of the problem. He told us the breakdown cost of the repairs. Once we told him to continue the process was finished in reasonable time.I would recommend Longhorn Services and Jason D. to anyone who is having dryer problems.

Shout out to Longhorn Appliance Repair!!! My washer was leaking water and I was able to get an appointment fast! Jason was great at diagnosing the problem and letting me know what needed to be done to get it fixed. They ordered the part and came back a few days later. Not only did he fix my washer, he went over and beyond to get me a new washer hose and install it at the same time.I would definitely recommend them to friends and family!Thank you Longhorn for taking care of me! I will definitely call you for any future needs :)Jennifer

Great service! Prompt, professional, and caring. Bobby did a fantastic job in identifying the problem quickly and giving a solution. We will definitely call them again when we have any appliance needs. Bill Atkinson

Bobby was friendly and professional. I recommend him highly. Hes a very caring, knowledgeable doing his work. Truly would call Longhorn Services again if needed and request Bobbys help.Thanks so much 🙂

Was happy with the promptness this was done. Wish I have shopped around a bit because this was a lot to pay. I was happy with the work Bobby did. He was very nice and got the job done quickly was very efficient

It was great, he listened to what had been going on previously and got it working.

I called Longhorn Appliance repair in Carrollton Texas last November 2023 to repair an electric range which has temperature regulation issues. They sent a technician out who did not seem to know what he was doing. He was on the phone with someone else the whole time.They ended up replacing two parts and charging me $250.As the problem was intermittent, the problem was never fixed.I called them back 2 months later to try to get them to backup up thier work. I was told I would get a callback by a supervisor, but never did. Now, every time I call , they dont answer(actually they dont answer most of the time anyway) and they are basically ghosting me.I have a dozen rent houses and have experience with vendors.I will never use this company again as they DO NOT backup their work, and I strongly discourage anyone else from calling this shady organization.

Need someone who speaks English. He was unable to tell us the issue and how it was fixed. Parked in front of the mailbox cluster. Mail won’t get delivered. Not very identifiable.

I am satisfied with the service, the technician is a professional, he had the job done very quickly, and he also explained to me what he did, thank you!

It was very easy to get an appointment. Bobby G arrived promptly within the window given. He was professional, explained everything.I will call Longhorn Services next time I need help with an appliance repair.

Longhorn and Jason did a great job fixing our Faber vent motor over the stove. He got it working nice an quiet like it should. Thank you so much, Great Job.

The tech is very professional and the price is very reasonable. This is the third company that came to my store and they can fix my cooler!

Longhorn tech Fabian provided prompt and excellent service. Highly recommend !!

Originally had a tech out on 7/31 for a fridge repair, was told it would be 3-5 business days for parts. Called their office number on 8/8 to check in on the status of the job and was told it would actually be 5-7 business days and that I would receive a callback from our tech, Bobby. I waited until 8/13 for any communication from the office or our tech. I finally decided to hire another company yesterday who promptly came and diagnosed/repaired our fridge within a 2 hour appointment.I had paid a deposit to LH for the job, only to then find out that what Bobby diagnosed/ordered for our fridge was not what our new technician repaired. So I essentially paid for parts that we didn’t need and if Bobby had come out to do the job, the problem we were experiencing still would not have been fixed.Extremely disappointed that I was ghosted by their tech and their receptionists for two weeks over an issue that could have apparently been resolved within two hours. And that I am now out money on parts that we didn’t even need. I would not recommend them.

Quick and efficient! Yslan was great!

Joseph was extremely professional and knowledgeable. He identified the problem almost immediately. Unfortunately we had to wait for parts to be ordered. Once he returned with the parts everything was up and running in less than 45 minutes.

Joseph W arrived on time, quickly diagnosed and went above and beyond to get it repaired quickly.

Scheduler gave me a quick appointment to evaluate my oven at $129.1- technician did not speak English2- the evaluation was not a thorough write up and included 2 big mistakes in a 2 sentence write up3- the quote seemed high at $700. The next 2 companies I called were $515 and $430.Lastly, I called back left a message with the scheduler and asked for a call back and no response- their emails listed on their site bounce back. I don’t recommend Longhorn Appliance Repair.

He was very polite. He diagnosed the problem quickly and explained the problem.

Efficient service and customer wants support . Fixed my pizza oven at home with professionalism and on a timely basis.

Repaired my dryer door switch and verified other components were fine.

Excellent service. Joseph did great job. Marie in the office kept me informed. I will use Longhorn again. Thanks.

Jason arrived early, was very personable, went right to work and fixed my oven problem very quickly. Good job, Jason!! I’ll definitely use Longhorn in the future!

While the parts and communication during the wait were not ideal, Jason the tech that did the troubleshooting and repairs did an amazing job. He was professional, patient and knowledgeable.

Jason is a nice and honest repair technician. He’s very thorough, knowledgeable and quickly diagnosed the issue with our commercial ice machine. We will call Longhorn for all our repairs!

Fantastic experience. Ill definitely utilize you guys again and Jose was great!

Well they came out and gave my wife estimate She signed it for $207. Later on she called me and told me that it ended up being $361. I asked her if they left the invoice you said no. So then I contacted them for the estimate and the actual invoice. They said the estimate did not have the part on it and thats why it was so much more. But the invoice said $306. And when I question the technician he said he didnt look at the check and it should have been 306. So then I contacted them to make a refund for what I was overcharged and they were going to do that but never happened. So no problem with the repairs just a little shady on the billing in my opinion. And Im still waiting on my refund

Fabian was very informative about the repairs that were done to our refrigerator. He was very friendly and polite and answered our questions regarding the repairs. I am very pleased with the services provided and professionalism. Thank you so much!

Yoba was kind, clear, and efficient. We had a great experience with Longhorn.

The technician was extremely knowledgable, efficient, diligent, and took great care in explaining to me the problem, solution, and cost. My big surprise was that before moving the fridge back into position, he cleaned up the mess left by a long-leaky tubes--something I expected to do myself. That was above and beyond the call of duty.

They came to my house to repair my gas dryer. They told me they had to order parts and had to charge me half of the cost before they could order the parts. I paid but havent heard back from them. I called them, they said they would check on the part order and get back to me. They still havent got back to me. I called again today, got some automated system. Initially it said the average wait time is one minute. I have now been waiting for five minutes. I am not optimistic that they will ever fix my appliance. They ended up scheduling the repair but, of course, they didnt show. Also, when you call, the machine says the average wait time is one minute. The three times I called, they never answered, even after waiting for 5 minutes. This place sucks.

Bobby did an excellent job troubleshooting my refrigerator and giving honest options for me to make a decision. The dispatch lady I spoke to needs to learn some basic lessons in courtesy and professionalism. Interrupting a customer mid sentence is never a good idea.

Good people with great attitude towards service.We as Americans tend to throw away things before they are truly gone out of service. Longhorn knows how to repair instead of replacing, if you are up for it.Called them to take a look at my 15 year old refrigerator. Learned a lot more than I ever did with Joe. The small part y thats broken is no longer available and is discontinued making the repair hard to do. Its just a shame that these big companies stop manufacturing parts which would keep many things to keep running for years to come.Thank you Joe for clearly walking be thru the issues and checking up on to see if there part can be found elsewhere. Really appreciate your assistance.

Jose was competent, knowledgeable, and had a friendly demeanor.

Jason was very polite,hard worker and dedicated.

Joseph was very professional and personable. I felt comfortable to have him in my home. Hes very knowledgeable and efficient.

Our technician, Jason D, did great job of troubleshooting our refrigerator issue and explained everything. He was on time and very professional. I would recommend Longhorn to anyone with an appliance issue!

My technician Joseph was truly excellent!! Very thorough and he pointed out to us a potential issue with our electrical connection that will need attention. Based upon this experience we will certainly call Longhorn for any future appliance repair needs.

The technical was so nice and very informative. He came to fix my dryer but noticed my washer was leaking again. He helped me look for the part to replace if I wanted. Overall transparency and professionalism is 5 stars. I’ll definitely recommend to all my friends

Joseph arrived two (2) days early and located the problem asap. As before, Joseph fixed the problem onsite and left me reassured, and gave me peace of mind. I will wholeheartedly recommend Joseph and Longhorn Services to all my family, friends and neighbors!!👍👍

I had a beeping sound on my refrigerator. It beeped continuously. On 7/27, I had a technitioan from Longhorn come to repair thee fridge. He told me that he needed to clean some stuff out and replace a part. Once that was done, the beeping would go. I spent almost $300, with no results.The beeping stopped for a few days and started again. The beeping is worse now with continuous beeping. The beeping is non stop the whole day and very loud.I have been calling them since the 2nd week in August, but with no results. I always get someone on the phone who tells me that either the technician will call me back or someone else. Many times I call them and leave a message.Up untill now, this has not been resolved. No one calls me and I have to keep calling.One of the worst experiences I have ever had from a repair shop.I will never recommend this place for repair. I believe that you will regret it if you use them. There are many other repair shops who would do a better job.Today is 10/12/23, and no resolution.I will never recommend this company to anyone and I feel that it would be waste of money and a big mistake to use them.

I utilized their website to schedule an appointment. They came out in less than 2 hours after scheduling, were professional, fixed the problems, and clearly communicated. I will definitely use them again if needed.

Brandon was Great!. Although he could have fixed my Samsung Washer, He was honest enough to say it was not worth the investment. I like honest and professional people. Albeit disappointing, an honest evaluation. I would definitely call Brandon and Longhorn appliances again. Hookem!!!

Started off with them forgetting about my appointment, but technician was quickly dispatch after I called to follow up. Technician worked hard to resolve a tricky problem. He spent much more time than he expected when he gave me the cost estimate. The charges was a little higher than his estimate, but I think it was fair. I would use them again despite the initial disappointment over the scheduling problem.

Mike was AWESOME! He explained the problem in detail. He also explained how and why my washer was leaking. He has an amazing professional attitude! I was VERY impressed with his knowledge and how polite he is. He is RARE! I would highly recommend him to my friends and family. The price was reasonable. I contacted Home Advisor and their prices were outrageous! They also were not as available as this company. He also made me feel safe having him in my home. Phenomenal service and great price! They also warranty their work!! He stayed and ran my washer to make sure it was working well before he left!!

The technician came on time and was very professional. He did the installation quickly and checked everything to make sure everything works well. I’ll definitely use their service again if I need anything else to be fixed.

Prompt response, but was not able to complete the repairs needed. The technician came out multiple times, ordering, replacing parts, etc. He would leave saying its fixed and that the refrigerator/freezer will get cold again. Only for me to have to call back the next day saying its not fixed. They finally said there was nothing else they can do? And committed to giving me a full refund. I could never get a Manager or some one in charge to actually call me back. I could only call the dispatcher or the technician. Still waiting on my refund.

Jason did an awesome job. He was very professional & clearly had deep expertise in repairing our washing machine.

The technician, Joseph, was knowledgeable and kept me informed about what was going on. He gave me options, which I really appreciated. I definitely will call next time I have any problems that need fixing. Would highly recommend them based on this experience.

These guys are the ones in plano area who would work on Bosch gas cooktop.I had to call them and they were responsive and showed up next day to look at the issue.After investigating provided estimates , showed the prices of material they ordered and transparent. After starting work found some more issues quoted for the materials only and came twice to my home totally to fix it all up.Provided suggestions on what could be made better. Good service 👍🏾

I had 3 appliances to repair. Fabian was able to diagnose and repair all 3. He was very courteous and productive. I would definitely call Longhorn the next time I need a repair.

Joseph came out and looked over my recently purchased fridge/freezer. Knew the problem right away. He answered my many questions and was a tremendous help! So glad I called, and will not hesitate in the future, they were great!

What a great experience! Jason was prompt, professional, respectful, and knowledgeable. I will definitely call Longhorn Pros again.

Unbelievable service, Jason was very knowledgeable, professional and extremely kind. Highly recommended and will personally ask for Jason next time we need repairs! Thank you…

Great service and response time! The tech (Joseph) was extremely knowledgeable w/30 yrs experience in all makes and models of major home appliances. He even shared some additional valuable tips for maximizing the life span of our investment. I know who I’ll be calling for any of my appliance repair needs going forward. Job well done 👍🏻

I was able to book a time slot online the night before. They are timely on their communication. They followed through and came within the scheduled time. The technician was very nice and superior in fixing the problem.

Joseph was great! He was professional and got my job done quickly. I would recommend him.

We had a leaking dishwasher this morning. It’s been very difficult in the past to find a company that does home appliance repair. Found Longhorn Appliance Repair online and was able to make a same day appointment. Bobby B was a very professional and knowledgeable technician who quickly diagnosed the problem and provided several options. I highly recommend Longhorn and we will certainly use them on any future appliance problems.

Efficient, reasonable, friendly... Enough nice things about my experience with Longhorn. ... And I finally feel relaxed that my equipment is hooked up correctly and operating safely. They were thorough and also cleaned up their mess. I would highly recommend them for any vent cleaning.

Thank you for getting to me so quickly. Yoba C was courteous and I thought he had corrected the problem with my dryer, but after pay $360 it still isn’t heating up. I will be asking for a refund.

Lone Star , Appliance Has been punctual, courteous, and cost-effective. All three times I have heard them I would absolutely recommend using their services, and I will be calling them again when needed.

Bobby did a great job and was able to fix my fridge. He went above and beyond to help me. He was very knowledgeable, experienced, professional and kind

I would give Joseph from Longhorn six stars if I could. My 7 year old Maytag fridge stopped cooling properly. The first local appliance repair shop I called sent out a nice young guy but he had no clue about what was wrong. Spent most of his time tapping on his tablet. Gave me an estimate of $1,400 for a new compressor and recommended junking this fridge and buying a new one (probably $2,500)!Luckily I called Longhorn for a second opinion. After a few minutes on the phone, Joseph knew exactly what the problem was: a busted defrost thermostat, causing frost/ice to block the cold air from circulating. He came out the next day, thawed everything out, replaced the therrmostat for a very reasonable fee, and it works like new. Joseph with Longhorn really knows how to diagnose and fix appliances and I’m very fortunate to have found him. This is the only place I’ll go in the future for appliance repair. Joseph is The Man!

Great communication from the company and the tech. Tech was on time, fast, and efficient. Great company and great techs!

Total bait and switch with a VERY high service call so you have to try and force you into overpriced repair.

Great service! Jason was professional and friendly. He gave us all the options and let us decide. Highly recommended.

First time to call Longhorn Appliance. Jason arrived on time and was personable and fast making our dryer repair. We would definitely use this company and Jason again !

Fast, efficient and healthful in finding an affordable solution to my dryer repair

Brandon F. was quick to diagnose the problem. He ordered the replacement part and was able to install it first thing the next day! He went above and beyond, providing advice (when asked) for other appliances that might need servicing in the future. We know who to call!

Yoba was very polite and attentive to my description of the problem and quickly resolved the issue. We are doing several loads of laundry today and my washer is working beautifully. Thank you.

Showed up on time. Identified some issues causing 19 year old fridge to not cool properly and fixed them. Same day service. Would use them again.In follow-up, Bobby gave me good advice and suggestions on how to handle some additional troubleshooting and minor fixes if necessary. His advice was spot on and after a couple of DYI efforts, things are fully resolved and working well. Added a fifth star for Bobby! Thx Longhorn…

Did great work, couldn’t have been more pleased - thank you!

Longhorn did a great job. We have used them twice and both times we received excellent service.

Jason did a great job on our dishwasher repair.

Great first experience with Longhorn. Already scheduling another service.Second service was fantastic also. Joseph is super knowledgeable and executes to the highest standards.

Jesse did a great job identifying the source of my small washing machine leak and returning to make the repair once the part was available. He’s very friendly and helpful, and I appreciate his showing and explaining the repair process to me. Thanks so much for the fantastic service!

We called Longhorn Appliance Repair to replace a cracked drum on our LG dryer (purchased in 2019). The technician said the replacement drum was out of stock and that he would contact LG to see about getting another one. I waited 4 days before contacting the company for an update. A dispatcher (what she called herself) said she would have the technician call me, and again I waited another few days. No response. In the meantime, I contacted LG and found out the drum had a 10 year warranty (information that was available on the operations manual). I called Longhorn Appliance again to speak to the technician or the owner of the company and the dispatcher said she would have someone call me. No call or contact from anyone. Then I received an email quote from Longhorn for $300 for the dryer drum (that was $0 from LG because it was under warranty) + service fee. The technician didnt look behind the dryer drum to see what might have caused the crack, per LG instructions. This company was completely non-responsive...and would have cost me and extra $300 to buy a drum that was under warranty.

Bobby was our repair technician. He was terrific! He explained the entire process, was very friendly, professional, and helpful, and really knew what he was doing! I will recommend him to our friends!

Bobby was great! Fast and easy repairs at a fair price. I will be using him for all my appliances repairs from now on.

Very happy with the prompt service and reasonable price. Technician did a great job. Will definitely use again.

Called Longhorn in to deal with a persistent frosting problem in my 17 year old Viking Designer Series refrigerator. Repairman (Joe) was very knowledgeable and was able to diagnose the problem as a circuit board issue. Also fixed the ice maker and installed a front-accessible shut-off valve for the water line. Joe was very professional and meticulous in making sure the work was done right.Over the years, we have called on other repair companies to deal with the defrosting issue, and none was able to resolve the problem. With Longhorn, were confident the work was done right.

First tech came out and charged me for an entire heating element housing when just the element needed to be replaced. Agreed to the job, since I am simply too lazy to do it myself... even though I have the knowledge and ability to do it. Was told it would be on order and ready to go in 2-3 business days. Also tried to offer me a vent cleaning service ar a special of $99!!!! For a vent that I can literally stick my arm through and wipe it out with a towel.Nope.The following week a second technician was sent out to finish the job. After taking way too long to slap that housing in, he returns to say the motor has an issue and the job would be more to fix. I was offered a refund for the job and was told it would be 2-3 business days for it to possibly finalize.Took the motor and tested it myself at an shop that I never thought I would step foot in again. Its 100% fine.The next week I still hadnt received my refund, so I call them back only to find out the refund was never processed or noted on my invoice. Once that got sorted, they offered to order the motor and come replace it for more than it should have been. I told them Im good. Had the motor tested by another tech and it was fine. I just wanted my money back at this point.Not a knowledgeable staff. I think the second tech broke my dryer more, and didnt know how to fix it properly. I guess Ill do it myself, if/when I ever really get my refund from these clowns. Possibly a scam company that lives off the service fee money when they cant seem to get the iob done. Not sure how they arent going under spending all thus money on parts, just to refund it all.

Joseph was absolutely amazing and totally upfront as to what repairs on my washer would cost. Will definitely use longhorn appliance repair again. Thanks

Joseph was outstanding!!Our outside fridge broke.Joseph arrived within a few hours of my call, diagnosed the issue, and determined a part needed to be ordered - which he ordered immediately.The part arrived late afternoon the next day.Joseph came back on Saturday morning to complete the repair.I cannot say enough about Joseph’s professionalism and attention to our fridge repair.

Courtesy friendly and very professional in his work I highly recommend him and Longhorn

On time. Efficient. Explained what the problems were and gave me the solutions. Nice guy. He came recommended by a friend of mine who said he was good 👍

Stay away!!! They are holding my part hostage and stoke $248 from me. No part no repair. They won’t return my phone calls!!

The technician, Bobby, came out. Hes so thorough & explains everything clearly. Am very happy with Longhorn. Would definitely call them again if needed, & can highly recommend them.

I have to give a very bad review against this company because the technician they sent created another big problem to me, at last my expensive glass cooktop was broken. The worst thing is that they are not only unwilling to take responsibility but also make up a false story that the glass was already broken in the beginning when the technician came.The reason I picked this company is because of the good reviews. My glass stove has 2 problems such as the element in the right side stopped heating and its hot surface light always stays on. I called this company to schedule to send a pro to do the repairs. On 3/29/2022 the technician was here; he opened the glass top and used the electric meter kit to test the right-side element and then turned to check the left side element which was a good one without any issues. I believed he was doing the comparison. Sadly, during the test with the left side one, suddenly a shock happened with sparks and fires, the chip and wire turned black. I felt very uncomfortable and worried because creating another problem before repair the original problem is very frustrating. But the technician comforted and showed me the power can still go through, no problem at all. He promised he will sand the burnt area when he comes back to replace a new element for the right-side next time when the order arrives. The material is $107 + tax and the labor is $150. Before he left, he put the glass back unscrewed. Since the right side element still hasn’t been replaced, that night I used the left side burner to cook for dinner. I did notice something went wrong after cooking 2 dishes. The surface of left side burner turned abnormal burning red and around 11pm, I walked to the kitchen for water, I found the left side glass was broken. I reported it to this company right next day Wednesday and also canceled the order because the main top glass is broken. After doing some research, I figured out the shock with sparks and fires may have damaged the temperature limiter, so the thermal glass was overheated and then burst up after it completely cooled down. In the beginning after reporting this issue to this company, I was told they would send someone to do the investigation, however after one week waiting, it ended up that no one is coming, no only so, the technician made a false story that the glass was already broken when he was here. No any compensation will be issued to me.I finally realized that neither this company nor the technician are responsible ones, so I decided to give them a bad review. Please remember the lesson I’ve learned today.