1st Class Heat & Air

So my outside unit was getting power it seemed. I called and asked them to come out. I explained to the young lady the phone that it was not an emergency due to it was my AC not working but my heat worked fine. I think she misunderstood and thought I said my heat was not working. The technician Chris M. was at my house in 30 minutes. He diagnosed what he could due to it being cold outside he could not repair the AC side. He was knowledgeable and informative on what needed to happen once the weather got warmer. I was told it would be a $99 trip charge. Since there was no repair that could be done at time he didn’t charge me anything. I will be calling back in the spring to get this taken care of. This was my second time using this company and the first time the theft was just as pleasant and knowledgeable. I recommend this company to anyone. They are out here to make money. Both times they came out they reduced my price or didn’t charge me for something stating that they didn’t want me to waste money! Who does that for their customers? Awesome experience every time!

True to their name, we got absolute 1st Class service!! We called them just after 5pm on a Friday to get our 3rd quote to replace our two AC units. We talked with Randy and he answered all our questions, was very helpful, honest and easy to talk with. Was able to provide a quote over the phone and even though it was Friday evening, he sent someone out to walk us through everything. Aaron arrived shortly after and was super helpful, friendly, and easy to talk with. We settled everything, and they were able to get two crews to come out the following morning on Saturday. All the technicians were great, friendly and hard working. With 2 dogs in the house and 3 young kids, the technicians were very friendly. They replaced both units all in one day. Super happy with 1st Class, the customer service, promptness, pricing, and overall experience. Would definitely recommend!

Chris was awesome. He was very knowledgeable and was able to diagnose and fix issues we have been dealing with for the past 2 years. He made sure our unit is running safe and working how it should be!! I highly recommend 1st Class Air and will be using them again!! Thanks Chris!

John was absolutely amazing! He fixed my heating and I can tell he does his job from the heart with absolute honesty ! I will always only request this amazing man for all my heating and air conditioning needs!

We needed our units checked out as we hadn’t done anything for a few years. John D. was courteous, on time, and skilled. We absolutely will be using 1st Class Air moving forward!

I recently had my annual AC maintenance done by Aaron from 1ST Class Heat & Air, and I am extremely pleased with the service provided. During the maintenance visit, Aaron meticulously checked every component of the AC unit. What I appreciated most was Aaron’s attention to detail and commitment to preventive care. He identified and resolved a minor issue before it could become a major problem, ensuring that my AC unit operates at peak performance. I highly recommend 1ST Class Heat & Air and Aaron for anyone looking for reliable yearly AC maintenance. Their professionalism, expertise, and exceptional customer service makes them stand out.

I recently had an excellent experience with 1st Class Heat and Air and highly recommend them for any AC needs. When calling, I spoke with Randy, who provided a quote over the phone and was incredibly helpful and knowledgeable, especially since I knew very little about AC units. Randys patience and expertise made the process much easier.Aaron came out to our house that evening and was very honest about the benefits of different types of AC units and whether we should replace both units at the same time or just the one that had died. His transparency and professionalism were greatly appreciated.To our surprise, they sent two crews out to our house the next day, ensuring everything was finished the same day. Aaron even came by again to make sure we were happy with the progress. Their pricing was competitive, and they offered flexible payment options, which made the decision even easier. They also worked around our dogs and children, ensuring minimal disruption to our daily routine.Throughout the entire process, we felt respected and treated like part of the family. Thanks to their excellent customer service and competitive pricing, we will choose 1st Class Heat and Air for all our future needs.

Had a nice service technician, named Aaron, come out today and help me with my air conditioning system. I am a single mother of three and every penny I have counts. He went over all my available options and even walked me through potential financing. He was kind, trustworthy and extremely knowledgeable. In the end he helped me make a decision that was right for me and my family and my budget. I will recommend this company to friends and family. Mostly, I will recommend Aaron Buckley as the heating and cooling specialist to help them with their future needs. 5 STARS ACROSS THE BOARD!!!

I called 5 different companies to have someone come out and its well over 100° outside. 1st Class Heat & Air sent a technician out within an hour! Josh was my technician. Josh was extremely professional, informative, and respectful! He showed me everything on the unit to know what to look for in the future and had my system up and running within 15 minutes. He works quick, and his experience definitely shows in his professionalism and quality of work.I couldnt be more thrilled with a company!

I got home from work and my house was hot. Called a few companies to get service, but they kept telling me they are to busy today I would have to wait. Called 1st class the man said he could have someone there but in a hour or so. I must have lucked out. Aaron was AMAZING!!! He called before he got here the ask if I wanted a cold drink from the store since he was already there, I mean who does that. He came in asked a few questions and went right to work. He found what was wrong assured me that it’s not a big deal and that he could fix it right away. He made a few recommendations on what he could do to help the system out and a few things that I could do to help the unit run better. I didn’t feel pressured into doing anything. I would recommend him to anyone. 1st class has a good one. As long as they send Aaron I’ll be a customer forever

My AC quit working in the middle of the night. I called their office first thing in the morning. They had someone out within an hour. John, the technician did a great job quickly diagnosing the problem. He replaced the transformer and had my air conditioner working in no time. They have been my AC /heating company for several years now. I trust 1st Class Air to do a good job and to be honest in the costs involved. They also are very personable.

John came out about an hour after I called and fixed a start regulator in about fifteen minutes. John is awesome. Very professional , personable, and knows what he’s doing. Highly recommended.

Booked a tune-up on Sunday afternoon, they were able to come out at 9am the next day. The tech was on time and very professional. He walked me through ways to avoid future problems. I will definitely be using 1st Class for future tune-ups and any needed repairs.

Chris did an amazing job! Very knowledgeable and was able to come in and fix my heater.

1st Class Heating and Air is just that. Josh arrived at my home an hour and a half after I requested help. Our house had a clogged drain pan that would’ve flooded the attic shortly without his help. He was knowledgeable quick to work while willing to answer any questions pleasantly. He did all of this without creating the need for extra work, worry or up charging. I could not ask for better professional help. Thank you, Josh and the 1st Class team!

Our air conditioner and furnace blower went out last night we live in Texas and it is hot! Our technician Chris Miller was absolutely a godsend to us. He came he diagnosed he ordered a new blower went and got it and installed it and checked our AC and we are up and running again all in one day! We told him my husband was having a surgery in Fort Worth and we were going to be gone from tomorrow through Friday and he made this happen for us I cant tell you how utterly grateful we are and how much we appreciate his service and yours service thank you very much!

We have been using 1st Class for many years. We are a return customer because of the professional and friendly customer service. Techs and staff are responsive and knowledgeable. Thanks. Highly recommend 1st Class.

John was excellent at explaining the issues and fixing them quickly and efficiently Will definitely use him again!

This company is outstanding from initial contact to the technician Josh who came out and serviced my unit. Josh was honest, quick and very helpful and professional. This company is outstanding and worth your business. They will be my go to Air and Heating Company from now on. Thank you for your help and service.

John arrived in a timely manner and was knowledgeable about our situation. He is a great technician!

Thanks to Aaron of 1st Class Heat and Air. Once he arrived, he diagnosed the issue quickly and fixed it efficiently. Cold air is now blowing. Thank you so much for fixing our AC, hopefully we will sleep much better tonight!

Last night my AC unit failed and I needed to reach someone to fix it.From all the companies that I called, only one was available to come to my house and fix it the same day.1st Class Heat and Air Inc. sent a Technician and when he arrived, immediately introduced himself and shook my hand, very nice, professional and knowledgeable about the job he was about to perform. In less than 5 minutes John told me the issue and proceeded to replaced the part. Our AC was back on and we were blessed to have someone that care about his customers.Thanks John for a great service call!I hope your company appreciates you!

Another great experience. I had service on the same day. They detected and fixed the issue quickly. Josh was knowledgeable and great to work with. Ill continue to use 1st Class.

John showed up on time and was very professional. He diagnosed the issue with my AC quickly and was great about explaining everything to me so I understood. I appreciated that he was upfront with what each repair would cost me and he did not try to sell me on a brand new AC even though mine is quite old. He had all the needed parts in his truck and was able to complete the repair in no time! I would definitely recommend John and 1st Class Heat and Air to friends and family!

1st Class is just as their name suggests. Our AC was struggling to keep up and with summer in full swing, we knew we needed to get it serviced. The technician was prompt to come and evaluate what needed to be addressed. Unfortunately, a replacement was necessary, but they offered financing and got it installed the same day. The admin staff has been super responsive and gracious with getting financing arranged. They had the city out the next day to inspect and approve the install. From my initial call to a complete install of our attic and outdoor unit was 12 hours. Teresa, Randy and the entire 1st Class team are indeed 1st class!

After using another AC company for years (forget getting service after hours or on weekends), I found 1st Class Heat & Air online. They had a 4.5-star rating and their website said same day service, so I gave them a call. This was after hours on a Thursday; I really didn’t expect a return call until the next day. A technician called me right back and was at our home within an hour. After he assessed the problem, he quoted me a price, and said that we needed to shut the unit off, and he would be back in the morning. They do have a service call fee, which I expected would be double, they only charged me for one.The technician arrived as promised, not only did he fix the problem quickly, but the price was lower than he had quoted. I asked him if they had a sr. citizen discount, he said they did and took an additional 10% off!I would HIGHLY recommend 1st Class Heat & Air; they are our HVAC company choice going forward. A very happy customer!

Best customer service we have ever received from any service company. Chris Miller was fantastic. He walked us thru the installation process of our new A/C system and made sure everything was handled quickly and professionally. The installation crews were on-time, courteous, extremely clean and went above and beyond our expectations. Overall, a fantastic experience and we fully recommend Chris Miller and the entire team at 1st Class Heat & Air for all your heating and cooling needs!!

1st Class Air Service is amazing!!!! At a point of total frustration with the service we’d always used, we took a chance and used the text feature to reach out. In 5 minutes we had an appointment and within 45 minutes Aaron was at our door and did a fantastic job. No run around, clear explanation of what was wrong AND he has everything we needed in his truck and was done in no time. Thank you so much!!!

First class Air always comes the within 4 hours of my call. Josh and the office staff are fast and amazing! We have been calling them for 10 years

My a/c unit broke Sunday evening. I filled out the online form on 1st Class Heat & Air’s website on Monday morning. By 10AM my a/c was repaired. I’m extremely grateful for the prompt service because forecasted temps this week are well over 100 degrees. The technician John was professional and answered all of my questions. My a/c unit is over 18 years old. I appreciate that John was able to fix it so quickly and he didn’t pressure me into buying a new system. John is a pleasure to work with and has certainly earned my trust. I know I’ll need to replace it someday, and plan to have that work done by 1st Class Heat & Air.

I have used 1st Choice Air for over five years including regular maintenance and a full system replacement. Each time they come out they take the time answer my questions and have never pressured me into any extra services unless I specifically asked for them. My last technician, Chris, has been maintaining my unit for the last 2 years and has been a top notch professional. A capacitor finally went out (2023) but Chris has kept me aware of it for the last 2 years and hasn’t recommended replacing until now, before it went out unexpectedly in the summer time. I couldn’t ask for a better experience and recommend them to anyone I know. Keep up the good work.

Thanks to Service Tech Chris Miller for saving the day on a HOT Texas Sunday!! Chris was quick to arrive after our desperate call for help and did a great job diagnosing....and then fixing the AC problem with our main unit. He explained what the issues were and what needed to be done thoroughly, and then gave us the options and costs before proceeding.Chris got us back up and running in less than 2 hours. We were able to enjoy a nice cool house again!!Thanks Chris and 1st Class Heat & Air!!Bill & AnnaMcKinney

My system didn’t feel like it was working so I look around reading reviews and kept seeing Aaron’s name in all the reviews. I called first class to have them come check out my unit. Thank god they sent Aaron. Talk about a professional. He was on time and very polite. He talked me through the entire process. When he did find some problems he came straight tight to me. Gave me the pros and cons of repairing the system. He didn’t try to sale anything. He gave me the solutions. I said yes he got straight to work. He had me fixed up in no time. No pressure and full understanding. From here on out Aaron is my guy. He is the one to ask for. 5star for 1st class and 10 starts for Aaron.

Aaron was super friendly and professional. He quickly diagnosed the issue and informed me of an approximate quote before continuing. Everything was done within a few minutes and payment process was convenient and easy. Thanks for the great service!

My a/c stopped cooling. I called my home warranty company and they were not timely in finding someone to fix this issue. I took my chances and called around to some local business and landed with 1st Class Heat & Air. Chris Miller (service technician) was a very knowledgeable, professional and most of all patient with me as I asked a billion and one questions. Thank you 1st Class Heat & Air for taking care of me in this Texas heat!!

Aaron B. got here on time and was very efficient. I especially appreciate his explanation of the issue, and quick fix. I feel good about the service, and we talked about what my needs will be when the time does come for replacement. 1st Class will be my service provider going forward!

This company is top notch. They quickly came out and resolved my issue. John, my tech, was polite and made sure I was a priority. I won’t use anyone but this company in the future.

I dont like giving negative reviews as I know there are real people on the other end trying to make a living.But todays experience was off the charts... my a/c unit broke today. I called this company and they were able to get a tech out in 30 mins (which I appreciated).Their tech Chris arrived and took a look at the unit.He came back and said it would cost me $749 even to fix it.In a state of sticker shock, I asked for a price breakdown. He said the capacitor was broken. And I needed a compressor starter kit. And service charge. I asked him for the parts name to see if they would price match. He visibly looked upset.At this point, he mumbled something, slammed my front door on me and left. I didnt know what had happened.He returned a few minutes later upset and impatient barely able to hold a conversation. I shared my surprise at his reaction to my earlier question. He did not acknowledge it. He proceeded to say that the conversation was over and just left.Needless to say, but I got my a/c unit fixed with another company.I am not an expert at a/c units. So, I ask questions to learn. If I can learn, then I can make better choices to do what is right for me.Rude. Unprofessional. Upsetting experience. That was my impression and experience with this company.

My AC went out on a Friday night. I contacted 1st Class Saturday morning, since the company who installed my AC 3 years ago went out of business, and they sent out John Dutil who arrived a few hours later. Within 30 minutes he had my AC working again. John was so professional, personable and informative. From now on, 1st Class will be my only AC company.

My ac failed, my home temp was at 89 and I had to leave with my 3 dogs. I contacted First Class Air at 9:00 at night & they were at my home at 9 am the next morning. Fixed 2 air conditioning units at a very fair price. They are First Class!

Ive used 1st Class Heat & Air for years, and could not be happier or more appreciative of their services. Its rare and oh-so-refreshing in suburbia to find a company that provides first class service with the personal care of a small town family-owned business feel. 1st Class really is a perfect name for this company, their office management and ownership team - I highly recommend!

Very nice and courteous workers. They have been working for about 20+ years for the same company. They were very neat and courteous while doing the job. Upon the initial call at night they came out the next morning. That’s not heard of it this time and very nice company. Strongly recommend them. They also explained everything they did, and we’re going to do. First rate company

I can’t say enough about 1st Class Heat & Air especially Mr. John Dutil. I called the office at 6:41pm to report our system was not working and Mr. John showed up within the hour. We explained our situation and he worked with us to get us up and running. My husband and I are so grateful to have gotten Mr. John as our tech. He has a wonderful spirit and he explained exactly what was going on with our 24 year old system and what we needed to do until we could get our unit replaced. Thank you again 1st Class Heat & Air especially Mr. John Dutil for the amazing service!

My AC went out while we were out of town. It was 93 degrees in the house when we got home. Even though it was 745 at night they answered my call and sent someone out within the hour. Chris the technician was very professional and knowledgeable and found the trouble quickly. He had the parts on his truck and our unit was back on line within an hour. I not only recommend 1st Class for HVAC repair but also for preventative maintenance during the year.

My wife and I have had issues with our AC since it was installed in 2015. Chris was able to come out, and be on site in about an hour. Chris listened to the problems we observed and tested every single wire and was able to find some issues.Chris had all the necessary parts and was able to get the work done on the same visit.I will be using 1st Class Heat & Air for all of my maintenance from now on.

John has been the A/C tech that has visited our home for maybe four years and is always professional and knowledgeable. He installed our indoor A/C unit and has kept it running well during this 2023 heat. Highly recommend 1st Class Heat & Air for the quality work they do.

I used this company a few years ago when my AC was not cooling at all. Another company had come out prior to 1st Class and added 2 gallons of Freon, but didnt do anything about the leak that was apparently there. So when the system stopped cooling again, I called 1st Class Heat & Air. The long and the short of it is that we had them install a new AC, and we were very satisfied with every aspect of our dealings with them.We have continued to use them for regular service check-ups, and last year we had them install a new furnace. All has been fine, and we have been completely impressed with their professionalism, courtesy, rates, timeliness, knowledge, staff, and the service they have performed. We had them come out this week for the regular service check-up on the AC. Once again, everyone we dealt with was friendly, knowledgeable and professional. When so many companies fail to meet even a minimum level of expectation, 1st Class Air impresses at every turn.This company and their staff are 1st Rate. They are a diamond in the rough!

1st class saved our lives this past summer the AC went out first the the furnace all of this from jun- Aug. When Temps were 105 or higher came out immediately same day it was a life saver. Rocky great guy and technician very professional kind and honest. I appreciate the rentire team at 1st class thank 😊 you

I had a wonderful experience with 1st Class Heat & Air. I had been putting off having my heating unit checked and discovered it not working during this recent cold snap. I chose 1st Class after reading about the company and seeing some good reviews.They were able to send someone out quickly to help. Daniel did an excellent job of explaining to me what the problem was and what options I had. I chose to have a new unit installed, even though they offered to fix the old one. Since it was 15 years old I knew it would need to replaced sooner rather than later. Dane called me quickly and I was able to get great financing, he was friendly and helpful, answering all of my questions. The installers were there first thing the next morning, just as promised. They were polite and got right to work. Daniel came by while they were still working and made sure all my questions were answered and even got the filters out that I had been putting off changing. They were done a little after noon. I couldnt have asked for nicer people or a better experience. I would highly recommend them to anyone. Thanks 1st Class for a great job !

My AC went out at 2am (of course), and out of the numerous companies that I contacted for repair help,1st Class Heat and Air was able to send someone out within 6 hours of receiving my call (non emergency!). Chris Miller was courteous and respectful, and answered/ put up and with all of my inquiries without delay. I told Chris that 1st Class Heat and Air was my AC go-to from now on. I would highly recommend this company from today’s experience.

We have been using 1st Class Heat &Air for a few years now. We always ask for John. He is a very caring, professional and up front person. He lets you know what is happening at all times during his visit. I would recommend 1st Class Heat & Air and Technician John to all.

I have used 1st Class Air on many occasional on my personal property and my rental properties. Always , fast responsive service at very reasonable rates. I just had them replace my entire ac system at my personal residence when my 30 year old system finally quit on me. They got out there the same day and worked through the night into the morning to get my system replaced and me back into my home. I am throughly impressed by the responsiveness and and my new system..I was back in my house in literally less then 12 hours. I was amazed… I can’t recommend them highly enough…

Our AC went out at night. We called and Aaron came out between 8 and 9 pm. He diagnosed our problem and was back at our house at 8:30 the next morning with the needed part. He had us up and running in an hour. Incredible service and work from Aaron. He deserves a big raise!

I was very disappointed to find out that the alleged issues the technician claimed were present on my mother-in-laws AC unit were, for the most part, a complete fabrication. While there was a legitimate issue with the blower motor not functioning, she and I were both told by the technician that there were burns on the back of the control board, cracks were visually found on the heat exchanger, low Freon levels, a noisy outside unit, and that the furnace needed to be replaced. She was quoted almost $15K for a new system or almost $6K for a furnace-only swap.After receiving this information a second opinion was obtained - there were no burns on the back of the control board - so that was a flat out lie; there were no visible cracks on the heat exchanger (and the proper way to test for a cracked heat exchanger is with a combustion gas analyzer while the furnace has been on for a few minutes - a visual inspection is only sufficient if there are cracks seen at the front of the heat exchanger, where cracks would be easily visible, but there was no evidence of cracks found by the second technician) - so another flat out lie; the Freon level was exactly where it needed to be (the initial technician could not possibly have tested for proper Freon levels without the blower fan functioning, which it was not) - so another flat out lie. And of course the outside condenser unit was noisy, as it was attempting to run in an incorrect state, while the inside blower was not functioning - it would of course make weird/loud noises before ultimately overheating and going into a safety shutdown mode until it cooled off and tried to run again - so a misleading statement that was designed to make the homeowner think their outside condenser unit was failing or had failed, without offering a valid explanation for the noise. Once the blower was replaced, the outside condenser operated normally, with no abnormal noises.Ultimately the problem was completely resolved with the second technician (not from 1st Class Heat & Air) installing a replacement blower motor for less than $300 total service call - this was MUCH less than the cheapest $6K furnace only replacement cost that my MIL was quoted initially (and only a small fraction of the almost $15K she was quoted for a full system replacement). Thank the Lord for knowledgeable people who DONT want to take advantage of the elderly, females, and uninformed.Do yourself a favor and stay away from these folks, especially if you are a woman and/or elderly. And ALWAYS get a second (or third) opinion!

It was after hours and they were able to get a tech out within the hour. Aaron Buckley explained what was wrong and what he was going to do. Very personable and polite. His level of customer service is top notch.

I wont recommend this service. The only thing they want is to sell you new unit instead trouble shooting and repair.My rental propertys unit stopped making cool air, so we called them in. After some inspection, the technician claimed the coil was jammed, and need to be replaced. They provided a quote of 4,800. We immediately felt it pretty suspicious about his diagnosis.We found another AC company next day, and he found out the issue was caused by expansion valve. He replaced the expansion valve and recharged 410a. The whole job cost $800.

I highly recommend 1st Class Heat and Air. It started 5 months ago in October, when they came out to check my A/C that crippled during a heat wave.Their response was same day, when other A/C companies said it would be a few days before they could come out to look at it.1st Class Air fixed my issue and got us cooled down.So when it was the end of the road for that A/C unit, our ONLY thought was to use 1st Class Air. They came out and assessed what we needed and they had our unit replaced... fast!Randy and his team are friendly, helpful and informative on what you ‘really’ need. Awesome techs and front office team. You will have a great experience!My Wife and I look forward to a ‘COOL’ summer ahead!Thank you 1st Class Heat and Air!Butch C.

1st Class Heat & Air has continued to be very reliable for my heating and A/C systems maintenance throughout the years.Technician Aaron performed the annual maintenance and deep cleaning on my heating system this time around. He is the utmost professional - kind, honest, efficient, friendly, and dependable. Even my dogs are obsessed with him!I highly recommend the company, and Aaron as your technician….

The phone was answered quickly and I was treated with respect and was given excellent service.A technician was dispatched at a time most convenient for me.He arrived on time, serviced our AC unit and resolved the issue we had been having. We will definitely be repeat customers I highly recommend 1st Class Air and all of their employees.

Awesome experience.Called and was able to schedule same day service, fortunate since my AC went out on a 97 degree evening. Service techs arrived on time and were very professional. After providing the symptoms, they immediately started checking my system and within a few mins were able to tell me exactly what the problem was. The price quoted was reasonable and up front with no hidden or surprise fees. My system was repaired, cleaned and is blowing super cold!! I am extremely happy with my experience and will definitely refer them going forward. Thanks

First let me say that I felt the service 1st Class Heat & Air provided was good. The person who came out to my home was professional and quick. The day I called they were at my home and had the issue resolved within 24 hours. However, when I received the bill for services, things took a turn.The problem with my A/C ended up being a burnt out motor of which needed to be replaced. The motor itself cost about $300. The total bill for the job was $924.90. When I called to ask for an itemized breakdown to understand what the $624.90 was paid towards, the people I spoke with completely avoided the question. Their response was that they did not do that and then started to try and give explanations about overhead and how business works. I let them know that I was well aware of how business worked and understood the concept of overhead. However, as a customer, I want to know exactly what I am paying for. I was further met with resistance with them stating, all sales were contract sales and they did not provide itemized breakdowns.If you are looking for someone to come out and get the job done, they proved to me they can do that. If you are looking for a fair price, I caution you to be aware of what you are being charged with this organization. Any organization that cannot provide a breakdown of what you are paying for should be questioned.

Great experience with Jason at 1st Class Heating & Air Service. Dispatch was able to give me a window as well as called me shortly before Jason arrived. Jason is professional, friendly and knowledgeable. He set proper expectations with me regarding what hed be doing and how long it would likely take. His explanation and recommendations made sense and he respectfully and completely answered all of my many, many questions. Thank you Jason for providing great care and service! Very much appreciated! Also thank you to the rest of the team at 1st Class Air for always being accommodating and professional every time I call.

We had 1st Class Air our to fix our AC unit. The team was quick to respond on a Sunday. The unit was beyond repair so we ended up replacing the AC unit. Did a price comparison and the company was on par with similar units from other companies but they were able to install on the same day working well into the night. Very professional team and I will continue to use them!

I emailed 1st Class Heat & Air on a Fri evening and was called within minutes of sending the email. I called for a basic check up and was surprised and pleased when they scheduled my check for the very next day. Blake, the technician was on time and very professional. He checked all the ac components and advised me on maintenance of my system. Very fair pricing and now 1st Class will be my “go to” AC Peeps.

Great experience! They were prompt, honest, and professional. They did isolate the issue quickly and gave me options. I opted to replace/upgrade the entire system after 15 years and was given a fair price and they were able to install the same evening, Crew was outstanding. I have had 9 houses, replaced 4 systems over the last 36 years and this was the best experience yet with an HVAC company. Highly recommend.

Tech did not even check inside unit or provide a receipt have no clue what I was charged for 426.00 for not even 45 minutes very disappointed

These guys tried to sell my recently widowed mom a new unit for $16k! My brother in law fixed it for $300. This is a scam and they should be ashamed for operating a business that preys on unsuspecting widows. They claimed the board was burned and it was perfectly clean. They claimed the Freon was low but you can’t test that unless the system is running. SCAM ARTISTS!

Ive used this company for over 7 years. Theyve serviced my units and have saved me money doing so. When my antique heating unit finally decided it was done for good, it was an easy choice as to who to use. Despite their offer to find a part as opposed to replacing, I elected to replace and take advantage of the efficiencies of more modern units. Their no interest financing offer at the time made the choice even easier. Ive been VERY happy with their timeliness, professionalism and knowledgeable staff.

Aaron B came out and got my AC problem fixed in no time! From the first call to the moment he left was probably only an hour or so. Speedy, efficient & friendly service that got the job done right!

The AC Tech Joshua was very nice guy, professional, knowledgeable and friendly. We enjoyed his visit today. Thank you guys for helping us when our home warranty failed us. We will add this number to our address book for home repairs. Have a great weekend.

1st Class Heat & Air is truly first class. John Dutil is an amazing technician, very knowledgeable and courteous. He pinpointed the AC unit issue and repaired it an expeditious manner. I highly recommend John & 1st Class Heat & Air.

John came in in a professional manner and was very polite. He checked our unit and explained how they work and what the best solution would be for our problem. He worked quickly but was not in a mad rush to go on to the next customer. We completed a sale and lined up an installation time that fit best in our schedule. We were very impressed with the entire visit and the installation of the new unit.

Though one technician is very skillful, the firm will make you feel they trying to squeeze you out from money. Can you believe someone charging $1,100 cost for replacing fan motor that in reality cost around $200? Just avoid them

Arron, the service tech, arrived on time and was very courteous. He explained the problems I was having with my air condition unit and repaired the unit very quickly. I highly recommend Aaron and this company.

The hot Texas summer killed my 20 year old evaporator coil in the attic. I called 1st Class Heat & Air and they had Rodney out within a couple of hours. Rodney confirmed the coil was bad and had the new part and a two man crew installing the new coil the same day.Rocky and Frank did a tremendous job installing the new coil and bringing the whole system up to city code. The quality of work and attention to detail on sealing where I was leaking air into the attic was outstanding.I was very pleased with the price as well. It is never fun opening up the checkbook and a big ticket item but I know I will not have to worry about the new system for many years now.

1st Class Heat & Air installed our brand new system last week. We’ve been preparing for a new system for the last couple years and received many estimates, and John is the reason we chose this company. He was the only one who seemed to truly care about having our business and making sure we got a great deal with quality service and equipment. I’d recommend John and 1st Class a hundred times over!

We had our A/C go out on Friday night. We contacted 1st Class via e-mail and they responded within a short time and set up an appt. for Saturday morning. The Tech arrived on time after calling ahead, did the diagnosis and repair promptly and explained what he was doing. He also checked the freon in our second unit as well without our asking. We are very satisfied repeat customers.

1st Class Heat and Air had a fast response time. We are always weary of being taken advantage of but they sent out their most knowledgeable technician. His name is Jordan. You can’t miss him because he’s 6’6” tall. He’s a ex-marine. He walked us thru every detail. Upon his presenting all options we made the best decision. Our AC unit was 15-16 years old and we knew there was a leak because we had been filling up on coolant every year. Right before summer. Well the band aid that we kept applying finally fell off. So we made the decision to replace the unit. Now I must say up to this point Jordan had given us every bit of info and let us make the choice. No pressure. It turns out 1st Class Heat & Air offers “same as cash” financing and we took advantage. Jordan had told us their installers we very good. He told us that out of all the installers he’s come across in his career that he would choose 1st Class’s installers for his own mothers house. And I have to say they are impeccably good and very productive. These guys brought the unit and delivered it around 6:30 pm. They installed and worked every second to complete the install at around 9:30-10:00pm. After they finished they showed the work and everything was straight and level, no space was wasted. The guys name that did our install was Rocky. He was my contact for the install crew. These guys were in our hot attic working for about two hours. They were drenched from the heat in attic and I made sure I supplied them with ice cold drinks. If you are worried about being taken advantage of at the very least call these guys. Atleast give them a chance to give u a price and tell you what’s wrong. Ask for Randy (owner) and tell them you read this review. Ask him if he can send Jordan out. Their prices are not the highest but they will give you peace of mind because by the time they leave you will understand what’s happening. The craftsmanship of the installers is second to none.if you have any concerns or questions I will be glad to talk to you. Just have Randy or Jocelyn call me and I will give them permission to call me. We have 1st Class Air on speed dial but with the products and installs they had done for us we don’t plan on seeing them for a while. They do stand behind their name: 1st Class Heat and Air.Sincerely,Steven & Kelly THighland Village, Texas

Excellent technicians and service. We purchased our unit from them a few years ago, and have service contract for regular inspections. Thoroughly checks system each time.Would highly recommend this company.

Do know nothing about this company. Just wanted to comment on low reviews. The people who are complaining about the price.Then why did you pay for it thats your fault. Dont pay for something then whine about the cost. They gave you a price you agreed and paid. These guys must did good job you didnt complain about there work.SINCERELY Global Mechanical

We’ve used this company twice. Both times the technician was prompt and helpful. Explained everything and let us know exactly what needed to be done and what was the best thing that needed to be done. They worked with us and were quite helpful. We’d use them again.

A great company! Randy,John and team are 109% service oriented. Very reasonable prices but more importantly a service mindset. Well done!

John arrived earlier than we expected and had figured out the problem within about 10 minutes. He came up with a solution and offered an estimate if we needed a new unit in the future. Since our system was over 26 years old, we really appreciated his opinion and advice. Great company...we will use again in the future! Thanks 1st Class!

This is my review of 1st Class Heat and Air:When my outside unit, that services the upstairs died, they did a great job installing a new unit. Then my other older unit had issues, so I called them. They came out and got the old unit up and running. They also inspected the newer unit then left. The next day, the less than 1 year old unit magically stopped working. I called them back out and he said the regulator (capacitor) died. Seemed very peculiar that I had no issues until it was inspected. They charged me almost $100 for an $11 capacitor plus extra for labor. And the tech just so happened to have the exact capacitor that my unit needed right in his bag. Its like he knew what the problem was going to be! I understand that caps blow and that is usually the cause of the fan or compressor not starting but it was too coincidental. That was 2 years ago. I just sold my house and, of course, 2 weeks before we move, the old unit stops again! I call them back out and pay the $40 service call. He tells me that the fan motor is shot and needs to be replaced. He says its a special low-profile motor and they dont have any. He has to get one and the repair will be $725!!! I questioned the price and he explained how expensive the parts are. I looked online and they average ~$100 and are readily available from countless sources. I ordered it on Saturday night, had it on Monday afternoon and after 15 minutes, had the unit back up and running myself! On what planet does a $100 part and 15 minutes of labor add up to $725??? Your parts markup is absolutely ridiculous and it takes advantage of people who dont know any better. You have lost my business and my respect.

This was the first time I used 1st Class A:C. Had them come & give my A/C a yearly check over. Aaron was prompt & helpful! You are now my go to company for A/C service! Very impressed!Kim Carter

I have used 1st class air now for 2 years. They have replaced both of my units. This is a professional company. They usually are at you place within 30 min even on the weekends or off hours. They even came and fixed my air conditioner during my sons Graduation party. The technician John who comes out always provides options on a plan to fix your problems. I also have to give the office credit. They always answers no machine or service. They even fill out the warranty paper work for you. I definitely recommend.

Wonderful second experience with 1st Class. Aaron B knows his stuff and is very professional and agreeable. We are now going to be long term customers.

I was having issues with my Nest and the Air unit responding. Called up 1st Class Air and Eric came out right away to help me out. He was very professional, explained things in simple terms to make sure I knew what he was doing and how he was going to fix it. Great work and highly recommend them! Great communication through the whole process and great work without trying to sell out a wholenew system.

My AC went out on a Sunday and John came to check it out! He was very friendly, honest and helpful! I needed a new compressor and they set it up that same night! Victor and Juan (I hope I remembered that right) were nice and hard working! They installed the compressor diligently and professionally. So grateful for 1st Class being open on a Sunday and grateful for the guys that worked in this blistering heat! Thank you!!

Customer support is great, they understand the problem quickly and they always have a technician available. I had several issues with the air conditioning units in my art studio during summer. Some of the ACs couldnt blow cold air, one of them coudlnt be turned on and the one in my office was working just okay and suddenly was off without reason. I called 1st class and they send few technicians to my place. They were able to spot the problem immediately. They fixed it in few hours and since then everything works great.

Had an excellent experience with these guys both times they came out in the past couple years. The first time we called them it was to fix something another AC company messed up. Then more recently, the AC stopped working around 5 PM on a Friday, of course. They had them scheduled for between 5-7 pm that same night! It was almost 90 degrees in one section of the house. So I was glad they could make it the same day. They came out and tried a few things to get our 20 year old system to keep ticking, but it had run too long and it was time to replace the outside unit. They scheduled for the AC installation the same night too. I couldn’t believe it! I have had to leave messages and wait until Monday for other AC companies to even respond to a service call. They ran into some issues, but stayed until the job was done. Luckily we were all able to sleep in our own rooms with the air working again. They have definitely earned me as a customer and I have recommended them to neighbors and friends already.

Our AC Unit (is an older unit) was not cooling, and broke down at night, and I messaged 1st Class Heat & Air, and they arrived the next day in the morning, and fixed the AC in no time. And the repair man did an excellent job of educating us on the equipment and making sure we understood the problem, and answered all the questions we had. The timely manner of the technician being out at our location and fixing the unit within the hour in this TX heat, was a life save.

Our A/C went out on Saturday night around 9 PM. They were out within and hour and had our fan motor replaced in even less time. John was our tech and he was amazing and didnt try to sell us anything we didnt need. He was so friendly, quick and professional. On a day when heat was hitting 105+, we were so grateful for the quick service.

Jordan, the technician was very thorough. He replaced the broken capacitor and cleaned the wrap around 2 layers of coil with chemical before hosing it down. Also, he took the time to answer all our inquiries in detail. The diagnostic fee, parts and labor was very reasonable. We would definitely use them again.

Had a great experience with this company . Ben was the Tech who was Awesome! He looked at the inside unit over and the outside unit and made some great recommendations for maintaining the units and which filters to buy .He came early and got our A/C running and checked everything out and went back into the house to make sure everything was working correctly. He then went over the thermostat and recommended some ideas to save money .Know I know why they call this Company First Class .. it’s the Techs and great Customer Service ... no high pressure just Texas Honest ! Highly recommend them they are honest and Ben has a lot of experience on Ac and is willing to share !JF

Was out here because of some business, and heat was a killer out here. I was given a building for a few months to work in, and the heat broke in. The air in my building had shut down, and nothing was working how we wanted. Thats when I called, and Hollie was able to help. Hollie was one of the office staff that was there working, and helped me throughout the entire process of how we were going to work together, and their services.I was later able to see how their services were really top notch quality. Their high quality parts : and their truly motivated workers. I had Rocky, who was extremely helpful and nice towards my family, working efficiently and having a bright smile on his face.I just want to say thank you to the entire business, for great service quality and great staff to work with. Will recommend and work with again if we have problems!

My AC was blowing hot air and the compressor was not coming on. I call about 9:30 am and Wes came out about 2:00 pm on a Saturday. He spent about an hour working on my system and replaced a few parts. He was very professional and did an awesome job. My AC has been fixed and I am one happy customer. One of the things that I really liked about this company is they replace parts instead of automatically saying the system is broke and you have to buy a new one. I will recommend 1st Class Heat and Air to all my friends. Thank you Wes!!

I know we needed service as soon as possible. But being charged over $300 for a start capacitor is outrageous and high and sad!!! I looked up the part and on the high end cost for the part is less than $100. I can honestly say I will not be using this company again. I guess I need to take a few courses myself to do my own repairs. Cant trust anyone these days

1st Class Heat and Air truly lives up to its name. John cleaned and repaired my AC drain and corrected other issues made by another company while explaining everything prior to taking action. He explained how my system is connected, how to maintain it, and when I had another question, he came out to ensure all was well. This company is OUTSTANDING. I appreciate the same day service, honest assessment and affordable prices. TEN STARS ....and for me it’s hard to achieve. I am very hard to please.

As usual for 1st Class Heat & Air the serviceman was neat and did his job quickly and quietly. He put forth extra efforts to look at a minor misbehavior and resolve it. I have used their services for about two years now and I feel that I receive courteous and capable service on each visit. The office personnel are quick to resolve appointments and are very courteous and friendly.

This was my second time using 1st Class for AC repair and maintenance. I will continue to use them because they are very thorough in diagnosing the problem the first time in diagnosing why the AC kept loosing Freon. Today, I had them out for the winter tune up on my my 2 systems. You can search the metroplex, but you will not find a more honest company you work with.

The serviceman arrived promptly at the designated appointment time and quickly diagnosed the problem with my old unit. Due to its age I made the decision to replace the AC and Furnace. I was pleasantly surprised when I was told they could replace the unit immediately. The crew did a great job and stayed till late in the evening until the job was done. My new system works great!!!

Mr. John did such a great job fixing our AC!! Super thankful for him and 1st Class Heating and Air.

Eric was super nice and knowledgeable. He didn’t treat me like an idiot like other companies have before (looking at you, A#1 Air). I will call 1st Class in the future if I have any issues. I’ve even told others how they worked with my schedule and how they couldn’t have been more accommodating. Great company.

March 12, I had an indoor air conditioning unit installed. Now, the air conditioner is not working after being repaired and reviewed other times.On August 10, 2017, I placed a service call to 1st class Heat & Air. I was charged 39.90. The air conditioner was not cooling the house. The technician stated that it was nothing wrong with the air conditioning system. He briefly inspected the outside and inside system in the attic.On March 12, 2018, the air conditioning unit stopped working again (the air conditioner was not ran since August). I called the company again for another check. That day, Wes noticed it was out of freon, and found a leak in the attic. He stated the indoor attic unit needed to be replaced due to burned out coils. Once again, he never fully inspected the outside unit.I decided to purchase the unit for the attic. It was installed on March 14, 2018 for $3,250.On March 30, the air conditioning system stopped working again. I called the company, and they sent out a different technician. THIS TIME, the technician FULLY inspected the outdoor unit and noticed the air compressor was broken.The company stated they would sent the original technician the next day to review the system. Now, Wes stated the remaining portion needed to be replaced for an ADDITIONAL 3,200!!Sadly, they either misdiagnosed or did not try to make adjustments to the older system to make it compatible to the new system. Avoid this company if you dont want to spend a huge amount of money.

AWESOME! My first call was to Anumber1 Air that said they could send someone over at 1 am. Seriously. I appreciate that they are available 24/7...but really? No. I found 1st Class Heat & Air and knew it was going to be a good experience from the beginning. The friendly tech was at the house within a couple of hours and not only fixed the issue but walked us through the steps to prevent it from happening again. They have my business for life.

WOW! Thats really all you need to know about 1st class air. They had me a new unit overnight by my choice not by there choice. I could have had them repair my old unit, they were willing to bandaid my old unit but I chose to trust them with a new unit and I couldnt be happier and at ease. Im a very pleased customer and I highly recommend them for your home heat & air needs in North Texas. Thank you 1st Class Air!

The technician John was very professional and informative about the issue with our AC Unit that allowed us to make the best decision on how to proceed with the repair.Great Customer Services from Office personal to the technician.Thanks 1st Class Heat & Air!!!

I have used 1st Class for several years and they are indeed 1st Class. I called this morning to report my air conditioner wasnt working. They had a tech here within 90 minutes. Great staff in the office and in the field. Prompt, professional service.

Talk about fast service, my husband called for them to install a surge protector.Aaron arrived and had the equipment put in within 2 hours. Cannot thank this company enough!

Chris did an outstanding job. We had a squeak in the outside unit, Chris knew exactly what was wrong. He ordered a new part an returned quickly to replace it. Great Service

Id give them zero star if I could. Go and find a more competent AC company.My two 4-year old AC units were not efficient early this year so I called 1st Class to check them up in May. They told me my refrigerant level was low and there must be leaks somewhere in both systems and suggested put a die in each system to perform leak search. My refrigerant level was also low last year, so I gave them the green light. However, when they came back two weeks later, they couldnt find where was leaking. So I spent $500 for nothing and another $500 to fill up the refrigerant, which turned out to be nothing as well because it all got leaked again in months.Yesterday, I called another company to check my units again and it didnt take them long to locate the leak. They used a meter only instead of a die to locate the leak, because they think the die is bad to the system. I didn’t have to wait two weeks either because of this approach. It turned out the leak was due to the coil and I learned later that 90% of the cases the leak is in the coil. And this company told me that they could feel the oil and water coming out of the coil, besides the result coming out of the meter. This sounds so obvious so I don’t understand why 1st Class couldn’t find it. Anyways, this other company helped replace the broken coil today and luckily the parts is still under warranty. I’m glad that I called another company this year because the warranty is going to expire in months.So don’t be tricked by the low service call fee. It is more important to find a competent AC company, because their incompetency will cost you more down the road, not to say their higher refrigerant price compared to other companies.

Weve been using 1st Class Heat & Air for several years for our HVAC maintenance and repairs and they are the best! The Service Techs that come out are always courteous and professional and do a really great job.

I met John a couple of years ago in the middle of July in Texas when my unit died. Hed been telling me for a while that I really should replace it but I didnt listen. It was a Saturday and 97 degrees in my house. I have 3 dogs so it was an emergency. Long story short he had my new unit in and working by 11:00 pm that night. Quality job, reasonable price and lowered my electrical bill. Wouldnt pick anyone else to service my homes AC/Heat.

I was very pleased with the response of this company. My air-con broke down on a Friday, I called them Saturday the next morning. They had someone come out an assess the problem and by 10 PM they had replaced the unit in the loft. Their employees were professional, polite and made a very neat and tidy job. I would highly recommend them.

The guys who came to fix my AC were very respectful and cleaned up after themselves. They also went above and beyond for the service I paid for. I highly recommend!

So at 6:30 in the evening I notice our downstairs temp is actually starting to climb above where I have the thermostat set..knew I had an issue. It’s in the high 90’s and heading for the 100’s in the next few days and me and the wife are leave in the morning on a flight but teens staying home...started to panic. Started leaving messages at AC companies for a call back and my 4th call was 1st Heat & Air..they had great reviews online but I had never heard of them. Gave a call and got a real person. Was expecting to be told no chance to see anyone that day but instead told if I was willing someone would be there between 9:00pm to midnight with a $50 service call. I was ecstatic.An older guy by the name of John (I think) showed up around 9:30 that night...hops out of the truck and asks me what had happened. Told him...he goes right to the unit outside...says “capacitor”...easy fix! Sure enough that was it. He checks to make it is working and my unit is 20 years old so it is on the downward leg of things...does not even bring up replacement...just showed me how many amps it is drawing and should consider it. Then goes inside and shows the temp coming out of the vents.So here is the recap...my AC goes out middle of summer after hours. Call and get a human on the phone and have a repairman there in a couple hours and a house getting cooled again for a couple hundred dollars. No hard sell to get a new unit and all is great. I wish I could give you folks 10 stars. Very satisfied new customer.

Aaron was incredibly kind and informative. He explained things to where I could understand and took the time to answer all of my questions. Really appreciate the wonderful customer service.

Not a good team. Will sell you Freon and do not check properly for leak. Charged over $1400 for Freon. Leak was noticeable if they would have checked the indoor unit. I’m no AC man but this company will take your money and leave you in the heat.

John was great. Did repair in great time. He let me know what issue was and repaired in timely manner

Buyer be ware...........Be careful using this company. Wish there was a (-) rating. First time they came the guy was very nice did a good job did not do more work than was necessary so I decided to call them for more service. Called them back about 3-4 weeks ago, different guy, he said the coil was filthy dirty showed us a picture and said it was 1800 to clean the coil cuz he had to pull it out drain the freon, ofcourse we said no.......Not all seniors have this kind of money.We asked if he could clean it in the unit with a sprayer and coil cleaner like others have done, he said no, so we bought the stuff tore down the unit to spray it ourselves and it was not the least bit dirty...........he showed us someone elses coil unit......that is not good practice, make sure you look inside your system to see what they are showing you.I will never call them again, new service tech just left and he agreed that the coil was very clean and was not in need of service. he cleaned the drain pipe repaired the drain pan ( which was our original issue when we called this company) and did some other extra work for less than HALF what this guy wanted just to clean the coil. NO I would not recommend them to anyone, unless it was an enemy.

First Class has a wonderful staff that is professional from start to finish. They do an incredible job every time and are very affordable.We have used them for years both at our church and our home. For everything HVAC this is the best company in the DFW area hands down!

Aaron came on time, very friendly, knowledgeable and I’m sure the price was reasonable.I’d definitely use them again!Two thumbs up for Aaron!

Been using 1st Class over 5 years. When my AC died during a heat event two years ago,they installed a new complete system for me, completing the job between 11:00 PM and1:30 AM . And NO overtime charges. Thankful for their 24/7 service!!

I have used this company before and felt safe but yesterday when the temps were at 107..my ac unit decided to died. We called 1st Class and they sent someone out but this time I felt like I was held hostage to the cost of the repairs. I found out after paying that I should of only paid half of what I was charged. I tried to express my concerns in an email and I called to talk to Randy in the company. Waste of time, because frankly he was very arrogant and tries to explain why the costs of two parts(which I researched.and cost around $75 for both) cost me $834 Randy said the rest was labor??? Really..The service man was not working on my unit much more than 45 mins at the most..I know the cost should of been less after speaking to another two ac service companies and finding that we had been overcharged!!! Please dont use this company unless you just like paying more ...

Complete thieves. BEWARE!!! He showed up in 45 minutes and said He wasnt a salesman but this thing is 12 years old. Your motor is bad and your capacitor is bad. My motor is 725.00 and the capacitor is 221.00. I said wow I got a capacitor before and it was like a 120.00. Then he says that most likely the compressor is bad and you are getting to over 2000.00 and what do you want to spend on an old unit. I said thanks and give me your ticket. He was here less than 30 minutes and I got the great 39.00 service call fee and a 59.00 diagnosis fee. I went to a place in Garland and got parts (108.96) and installed myself in one hour with very good instructions from the parts house. Not sure if fan motor and capacitor were both bad but I got both for that price and it is blowing cold now.

With this frigid cold front, it knocked out our power and the heater stopped working. I called Teresa last night and left her a voicemail regarding our problem. She called me back the next morning and had a repairman out to our house within a few hours. Ricky fixed our limit switch and the temperature continues to rise. Thank you 1st Class Heat & Air for responding so quickly, especially given the fact that you are swamped. I’ve used 1st Class Heat & Air for 9 years and will continue to use their service. God bless!!

First Class was recommended to us by a friend and they have been to our home for routine service as well as to replace an original unit that was 14 years old.Of course our unit went out during the month of July and a holiday weekend!!We were very happy when we called the office and someone was actually in the office and not only that they sent a technician out within the hour! After inspection and testing of the unit it was found to be bad and in need of replacing as we suspected it would be.They immediately arranged for the old unit to be removed the next morning and a new unit placed in the attic. The technicians were very professional in appearance as well as performance. Within a short time they had our home cooling down and all of the old equipment hauled out of the attic and never left so much as a dirty footprint on the carpet! I thank God for this company and their awesome employees!

The 5 star review is for Aaron. Great service and very professional. Service was just for routine maintenance, however I did opt for the surge protectors which turned out to be very excessive in price.

The AC went down on a Saturday night. They sent Chris Miller on Monday and he quickly discovered the problem part, but did not stop there. He continued testing and found the root cause of the problem. He replaced the faulty part and repaired the faulty wiring. An excellent job done in a timely manner at a reasonable cost. I recommend Chris Miller and 1st Class Heat and Air without reservation.

I had a problem with my ac unit that was only six years old, I called a company my neighbor referred me to. It took them a day to come out, when they finally did the technician went outside for less than 2 minutes. Then proceeded to pitch me on getting a new one and telling me I needed all sorts of return air and junk. I thought that strange considering my house was only 6 years old, so I told him I would think about and sent him on his way. Five minutes after he left I called a friend and she told me to call first class, they had a technician (An older gentleman) out to my house within 45 minutes. He was very nice, clean, and under standing. He went outside for thirty minutes came back in and told me he had found the problem and that the fix would only be around $300. That was a much better price than the $13500 The other guys were trying to get me for, I now recommend Troy and first class to any and everyone.

We called the company, they were extremely nice. The guys came out and were kind, prompt, and professional. The price was very reasonable.! The guys fixed the problem right away and took there time to explain what the problem was and what they needed to do to fix it! I will nolonger use any other company! I highly recommend using 1st Class heating and air!

1st Class Heat & Air are my go to company for my HVAC System.When I needed replacement during the hottest part of last summer, they came and installed my new system immediately. They worked late into the night until the installation was complete. They now send a tech out twice a year for a general check of the system and of course will come out when called. I am extremely please with their attitude toward me, the customer, and not only their professionalism, but the same attitude and professionalism of the tech who checks my unit and answers all my questions. I would highly recommend you this company as a 1st choice for your HVAC needs. I know you will be pleasantly surprised.Johnnie Young

John and Ben were great! Ive been dealing with a Freon leak issue and they have been both very informative and honest about everything that they are seeing. They all arrived in the time-frame specified and their prices are pretty reasonable compare to other companies.

1st Class Air did an outstanding job on my recent HVAC installation. The team was professional and highly skilled in their trade. The teamwork displayed by these gentlemen was to be admired. I am a completely satisfied customer, and I know that if there are any issues, 1st Class Air will be on it.

1st Class Heat & Air came out on same day and replaced our unit in no time. They were professional and did an excellent job. I will and have already recommended them to clients and friends.

This company is awesome!! They treat their customers really well and give you the best options for your unit. They really do give 1st Class Service. Eric is a great tech and we will request him in the future.

Excellent and honest service. Furnace blower quit in a Friday afternoon with 100 degree temp. They offered to come that evening by i opted for Saturday morning. Expecting a new Blower, Charles was honest and replaced the Capacitor. Very reasonable. Highly recommend

John the service guy is always professional and timely! Always let me know all of my options when it comes to repairs. I’ve been with 1st class 18 + years.

Victor from 1st Class Heat & Air is awesome! He discovered a huge amount of mold in our furnace and quickly worked to install a new furnace at a reasonable price. I’m so please with his service. I trust him and would recommend 1st Class Heat & Air to anyone.

Randy the owner is the most rude person I have dealt with in a long time. I will never do business with this company again. I paid for A/C service for a home I was purchasing to learn the condition of the unit. The tech wrote on the sales receipt that the unit was properly working with a 15-16 degree split. Turns out the unit is not cooling properly and 1st class does not want to honor their diagnosis. Now I am stuck with an A/C unit that does not cool and 1st class does not honor their work. Will file a complaint with the BBB so others do not get scammed as I was.

I have been waiting over a week for my landlord to fix my ac and it’s been over 100 degrees this past week. I got in touch with Chris and he came and fixed it right away! He got the job done and did a great job! If I could I would give him 100 stars! Can’t thank him enough for helping me. We need more people in the world like Chris.

My A/C compressor fan was not working when I got home from work at 5:30pm... I called 3 companies ! 1st Class was the only one who offer to send someone out that night. This is TEWXAS it was hot inside my house ! When Troy the Tech arrived at 7pm he was very nice and professional... tested and restarted my unit and he got it working.Nice to know there are still people who go above and beyond !

Avoid this company.. Came out for diagnosis, charged me for freon and systems running. Two days later the system isnt cooling. Call them back out and they tell me they believe there is a leak. Another $250 for a Leak Dye test.. They come back out and state that the coil is leaking and the replacement will be 2-3k+. Got a second opinion who found no leak and said the coil just needs to be cleaned, $300. Everything is up and working again without having to replace the coil for $2-3,000.00 like these guys quoted me. A/C has held for over 3 months now. I even called them to explain my frustration and all I got was some rude lady that started to argue with me and raising her voice with me...I hope this review STOPS you from using this company.

Chris Miller is a gem! He was a 10/10! I was referred by my brother in law who uses 1st Class Heat & Air, and I was not disappointed. Thank you for helping me understand exactly what was going on with my A/C Chris!!

Ever wish you could call an A/C repair company, have them show up on time, do the exact work they estimated, and produce a bill for the exact estimate? Well, give 1st Class Heat & Air a try. They showed up at my house at the time given. Did the repair on my A/C so it is working great! And gave me a bill for the exact amount of the estimate!!!! I am almost 80 years old and this is the first time this has ever happened to me.

1st Class is a very reputable service company! They delivered their timely response to my AC need, made the repairs and pricing is just right! I will continue to use this 1st Class AC company! Very pleased!

Amazing service! 1st class helped us so quickly and professionally. They installed new equipment and even came back to check that it was functioning properly later that week. They are always so friendly and really care about getting the job done right.

Incredible, responsive service tonight. I called at 4:50 pm and Ricky was at my house at 5:20. Wow! He was polite, explained the diagnosis, what he was doing, and suggestions for future services. I felt like he took his time to do a thorough job and checked the temperature readings in multiple areas of the house before leaving. My issue and more were resolved in an hour. Thank you.

I called them to put freon in my account unit and asked the guy how much it would cost to get done. When they finished the job they doubled the cost that I was told. When I called and talked to the guy over the phone and asked him why the price was higher, he said he didnt say that and that he tells a million people a day the price. He then told me to never call them again because I questioned them about pricing, ironically I was already thinking I was never calling them again. People at my house were great. Guy on the phone ruined the experience.

They came when my a.c. stopped. He came and worked till he got system up. Several days later my unit stopped. He came pate that night stayed until finding a wire with a warn wire causing sparksHe another Tec came the next day an very quickly fixed the problem . I am very impressed with the friendly and very knowledgeable workers .I would recommend them to my family.

This company isn’t just interested in making money, when ever I have had any issues their has never been any questions. There service is impeccable if you have any needs with A/c contact this company you will be real satisfied and pleased with all their services.

We just got both our heating units serviced. They are old and the gas furnace wont turn on. Called the company and they immediately sent out their technician Wes. He was very professional and easy to talk to. The best thing is the company charged very reasonable rate. Highly recommend their service.

They were able to come out within a few hours of me calling. Jason the tech was able to quickly diagnose the problem and fix it. Plus he answered my laundry list of questions that I had. Will Definitely use them again.

Mr. Ben is a true gentleman and professional. They fixed both our heater in the dead of winter, and our AC during the hottest month so far in Texas! Call Ben at 1st Class - Quality truly matters! Great solutions to complicated HVAC issues. Other companies have looked at our hottest room with no real solutions before. Great effort!

John, Frank and Rocky did a great job repairing my air conditioner. They did not quite till they solved the problem correctly Great team and great work. I highly recommend 1st Class Heat & Air.

My A/C was acting up in 105+ degree heat, called 1st class who initially installed the system, they came out within 1 hour of calling to check it. Chris Miller was professional, showed me the problem and what I can do to avoid it again! My weekend is starting off better now, Thanks Chris!

Aaron B. came out within an hour of me calling and had the issue diagnosed and fixed just as quick. He was great and throughly explained the problem and what he would need to do to fix it.

We have used 1st Class Heat and Air three times in the past year. I highly recommend them. They are professional, reasonable, and definitely first class. I can personally attest to Dan and Wesley. Well done, guys. Kudos to you both!!Melanie K - Wylie

First Class responded to my Angies List inquiry after our normal HVAC folks failed to show a sense of urgency to fix my blocked condensate drain. They were at my house within the hour. Our technician was professional and courteous and took time to explain every step of the process and made maintenance recommendations that we could do ourselves to help prevent issues going forward. They have earned my trust and will be our Go To HVAC provider going forward.

THINGS TO KNOW WHEN USING 1ST CLASS: I called in not having a clue what was wrong with my air conditioner. This can be scary because you never know what they could sell you or tell you what is wrong and if you know no better you can be manipulated. Perry came to my house and did a thurough inspection of everything. He told me about my evaperator coil which he walked me through how my system works showed me my coil and the rust offered to do a clean on it for me but that i eventually would have the same problem due to the bad coil. He gave me options not even knowing my situation. He spoke to me like I was not an idiot and explained everything so that I could understand. He was a gentleman on time and very polite. Even the office when I called was very friendly. There is a woman who answers the phone that is always happy and helpful and the owner is just a request away. The office even followed up with me to double check Perrys work and review his conduct as well as make sure that I received my new customer goodies. I felt like family after using this company and will never go anywhere else!!

We had our A/C go out on a Friday in July. Not the best time for this to happen in Texas. 1st class was very attentive, quick to respond, and they were able to get a new Condenser and attic unit installed on that Sunday. It is still taking some fine tuning to get used to the dual zone balance on the high efficiency platform, but we are getting there. The only bump in the road was getting the city inspection setup. We were given a date and time for the inspection, but when nobody from the city showed, we later found out that it was never scheduled with the city, so we just scheduled it our selves. other than that, experience has been good.

I sent a request for service. They responded very quickly. I requested a senior technician, which they accommodated. They arrived within the slotted time frame. The technician interpreted the symptoms I stated about the A/C unit, and quickly targeted the root cause. He made the repairs and finalized everything in a short amount of time. He was professional and courteous.

Ive never found a better service company in ANY category, even outside of HVAC. These folks are total professionals and care about you. When I call them at 5:30pm on Friday in the middle of summer and they tell me be there in an hour, you just cant get any better than that. I am a repeat customer and I will always recommend them. Wesley has been my tech for the last two years and hes awesome.

Will Do Best to sell u new even if u dont need it...(possibly) you be the judge. I dont like leaving negative reviews but we work hard for our money and trust these people when they say we need a new unit....felt yall should know.Was speaking with owner? about looking at my AC bc its not running at all... he asked the age of the AC, I said it was basically new....he said he doesnt do new ACs and hung up on me. When I called the back and said well its actually 8 months old he said, Im not interested in this job... WOW!So basically, he is going to try and sell u a new unit and make thousands...a mere service call and basic repair of a new system is beneath him?

I love First Class! They are always friendly, on time, and thorough. They are fair and honest. Every experience I’ve ever had with them has been positive and satisfying.

I had to have a new outside unit last Sept. and they got me back on track in less than 12 hrs. Now I use them for my service & maintenance. Great air conditioning and heating service - very prompt and efficient and very courteous!

Jordan did an excellent job of preforming routine maintenance of my ac unit. He explained everything and was professional and friendly. I trust First Class Heat and Air for my cooling and heating system.

This team is awesome! Focused on customer service & they care about their customers. I had an issue with a/c late one evening in Aug & John was here within the hour & fixed the issue in the attic in 100+ heat.

Jason was very professional as he worked on our air conditioning unit. His work and talk were very professional and top notch. We were pleased to use 1st class Heat and Air again.

I called 1st class heat as our A/C was not blowing cold and Hollie in the office was a pleasure to speak with. Upon inspection, Wes discovered we were out of freon. I cannot thank them enough for their fast and responsive service. Keep up the good work.

Chris Miller was my tech. He was punctual, courteous, and professional. His performance gave me the confidence to sign up for a maintenance contract. Thanks. I would highly recommend this company.

My air conditioner died in the middle of the night. I called 5 venders and only 1rst Class picked up their phone(no answering machine) and were able to fit me in the same morning. Very important because the temp was supposed to go to 101. The technician called when he was on his way and actually arrived early. He was polite and professional. Most importantly he diagnosed and fixed the problem quickly. Great turn around time. 1rst class lived up to their name and will be my first call for any future heating or ac needs.

I called, after 5 pm, on 5/18/20. They were here at 10 am this morning. They did a wonderful job, explaining everything in detail, cleaning up, etc. The cost of my service, to be blunt, was half of what I expected to pay. Keep their number. They are worth it!

I’ve used 1st Class Heat and Air for over 5 years or longer and I’ve been satisfied with them since day one. Over the years they’ve provided me with excellent customer service, knowledgeable and experience technicians, and affordable prices. 1st Class is the way to go!!!

Really think this is the best company to help install and service your AC equiment with. Teresa was extremely nice and respectful, answering my questions with details. I had ordered an installation and Victor was there the next day. Victor was amazing, installing the ac and making sure everything was safe.As for actual equipment,the lennox air conditioning is extremely efficient, even saving me money on my bills.A great coompany with friendly staff and quality parts! I would do buiness wth this company again! Highly recommended

My guy John who always know how to fix whatever is going on with my heat or air condition came out last Thursday evening to fix my air condition which had gone out. I called 1st class air around 3pm it was 80 in my house and continued to go out he came out to repair it in a 2hr time which I was so grateful and got my problem solved this company I have found to be a VERY HONEST company to deal with and will tell you exactly what the problem is and will fix it I will always use 1ST Class Heat & Air for my problems. Give them a try and see for yourself.

Amazing experience! They were able to arrive within 2 hours of my phone call. The charge for what they fixed is less than my Home Warranty service call and within 2 hours and not 2 days!

We use 1st Class Heat & Air for regular checkups for HVAc and have also used their repair services. They are prompt to respond and provide service quickly and efficiently.

I hate to post a bad review, but too much money was at stake not to warn others. Without making it a few feet in my house, the hint was already being dropped that I would likely need to replace a major unit of my AC/heating system. This is before they even saw the unit. After they looked over the unit, I got the sad sales pitch that I would need to fork out thousands of dollars to replace the major unit in question. My unit is old but not that old, so I was skeptical. Once it was obvious that I wasnt taking the bait for the replacement, they then offered to repair my existing unit for a sizable price...so sizable that I might as well consider replacing the unit. It was a great sales tactic for the company, but not for the me as the consumer.I had another company come out the next day, and they repaired my unit for nearly half the price that this company quoted...without any talk of major unit replacement (did not let on that anyone else had already looked at the unit).

I scheduled a preventative maintenance appointment, and subsequently encountered a system failure. The service tech diagnosed the issue, provided multiple solutions and explained the pros and cons of each solution. He answered all my questions.

Chris was awesome. He has been to my home three times. He is knowledgeable, great personality and provides information to the customer regarding each and every detail.

1st Class Heat & Air were easy to work with, great customer service and showed up on time. I’m in the middle of a remodel and worked around my schedule and delays by the other contractors

Highly recommend, great service, fast response, will do business with them again in the future!!!

Excellent job, Benjamin, courteous and professional from start to finish. You went well above and beyond our expectations. Thank you!! 1st Class Air Service.” We look forward to doing business with you in the future.”

I had them come out to my rental property to repair an inoperative first floor AC unit. I had them get in touch with the tenants as I was out of state. I gave them my payment info beforehand. They showed up on time as promised and were able to diagnose the problem. They exchanged a malfunctioning dual capacitor. Total bill: $308.90.

This company is extremely honest. I have used them and would recommend to anyone. The service men are nice, respectful and honest. I know how hard it is to find a honest company, so I share when have an experience that I feel I need to share. Repair prices were competitive.

Chris Miller was absolutely the most professional guy. I was so impressed I immediately went to Facebook and posted his business card, I will never use any other company.

When the AC goes out in a heat wave, they arrived within a two hours of my first call and John explained the work and even washed the compressor.

There are lots of honest heating and air conditioning companies out there, this is not one of them. They came twice to our house to address a leaky coil, the second time loaded 9lbs of freon, two days later the system stopped cooling. $1.2k for the two visits. Either they are incompetent, couldnt find an obvious leak, or corrupt, didnt actually load 9lbs. During the 2nd call, the technician said Im not a salesman, but Id recommend replacing ALL the coils, in, out, and the line, $9k (more) -- for a system that uses R22 freon that will be phased out in 2020. This company obviously doesnt look out for the best interests of its customers.

Job well done, thank you for your service.

Very reliable service. They are very professional and nice. I got a quick response as soon as I call them and they send someone right away. The guy known where to look and fixed my Air conditioner.

1st Class Air did a first class job! The technician, Rick, was very professional, explaining everything he needed to do. I will definitely call them again if the need arises.D.Allen

Randy and his team are awesome to work with. Quick, on time, on budget, excellent work. Would not have a problem reccomending them to anyone. They truely are as their name implies... 1st Class.

AC out. They can within an hour and replaced capacitor for a very reasonable price

These guys were awesome and did everything they said they were going to do and more. They showed up when they said they would and were quick with ordering the equipment. They answered all of my questions and were very polite, I couldnt have asked for a better installation and company to do it.

AC went out, called the next morning, scheduled and appointment. - EASY.Art came out and was uniformed, professional and offered his business card. He asked a few questions to determine where to start. Went outside opened the unit and started diagnostics. Found that the Battery was bad. Another word for it coil pak. I think this is the start Capacitor ...but Battery is basically it. Changed it, retested and there you go. - EASYI asked many questions and he answered them all. We talked about the need for a START system to help keep the spike in electricty down when the unit starts. Although he recommended it, he also said that it wasnt needed at this time. Easily could have gone for the hard sell.I dont know the actual cost of a Start Capacitor or Coil Pak . I plan on doing some research. If I feel like I was over charged for what was bascially 20 mins of work I will talk to them. However, the experience was fine and cost seemed resonable. UPDATE - I previously made some updates that stated how I called to discuss a discount for the service based on a coupon I found on the site...they offered 10% off my service. I took it. They said my service didnt count towards the $50 parts coupon...I then said that I was still happy with the service and transaction...After doing some research...The actual part that was replaced is a Run or Start Capacitor that costs anywhere from $30-$80. I was charged $268.50 + $59.90 for the service call. NOW Im NOT HAPPY. Im a bit confused. THere isnt a way to contact these guys via email..only phone but I have noticed that they respond to these reviews. From the outside in this seemed like a quality operation. They were easy to work with as I stated above...but this adds an element of deception but Ill call and find out. I WOULD LIKE 1ST CLASS to explain what a Coil Pak is and justify to me the costs stated above vs what repair/service actually occured. If we can resolve this I will adjust my rating accordingly. WOW....I just called and discussed the cost...These guys charge $300/hour. - they dont tell you that...it comes to about a 3x cost mark up on parts and or service. UNBELIEVEABLE!!!! Maybe this is industry standard. Do yourself a favor and ask about this before you call anyone...lesson learned. They were professional with me and upfront I respect that. So I changed to 3 stars. I wish I knew that the labor was $300/hr up front

I stopped using them years ago when I was charged $$$ to flip a switch in my circuit board. They could have asked me that over the phone instead of scamming a single mother with three kids. Be sure to read the owners response to anyone leaving a bad review he must have a sad life.

Tech shows up and does minimal inspection of the unit and states that right off the bat the capacitor needs replacing at the cost of 264 dollar. I understand making a part up and factoring labor, but at a 24 dollar part how is a 1000% mark up seen as any thing other than robbery. Now after reading review on here and seeing this owners response to when some one was done wrong you can deduct for yourself whether you want this company coming out to your house. No response needed from the owner on this comment, because Im sure you will just try and justify how robbing people is okay. This comment is meant for the people doing their research and hopefully enough people will read this to put these scumbags out of business.