Sears Appliance Repair

Our technician reached out early in the day and set expectations on the approximate time frame he would arrive. He later texted when he was on his way and arrived promptly. He was able to diagnose the problem with our refrigerator based on our description and his examination, and had the means at his disposal to fix the issue fairly quickly that same day. We are very satisfied. Would definitely recommend.

The Technician Joey was very friendly and fixed my fridge the 1st visit. Joey was Awesome!!! . If I had any complaints it is with the cost Sears charged for labor. Otherwise my fridge is working again once the relay switch was replaced

The washing machine I own is very old but works. Because the serial number was missing he didn’t take the time to find out the serial number is on my policy & said a third party vendor needs to come out. I called sears back & a second tech came, found the serial number, found the problem & ordered the parts. Third tech came & fixed machine & it’s running like brand new. Sorry I wished I wrote their names down so I could give them their props. Even the first lazy tech.

Tech used no tools. He looked ar washer and said it was $800+ to repair. In less than 20 minutes he left saying the washer shocks was bad. I got no receipt for paying $137. These people will take advantage of trusting customers. Tech is a lier.

Your technician, Ken is a great asset to your company. He was very respectful and clear about his diagnosis of the problems and how to best fix them. I would recommend him to anyone who wld need his expertise and service. Thank you.

Sears home repair is terrible and the technician that I had was also terrible he came. I told him that my gas dryer was not heating up, but it was still rotate. We both saw that it still worked except the heating element. He told me the wire burned out he replaced the wire and then the dryer wouldn’t work so he said I needed to replace the start button sent me another invoice for about $26 that I paid same day and come to find out he didn’t even put the part in, this all happened November 14 today is Monday, November 18 and my dryer is still not working off. Call Sears multiple times trying to get this rectified with no help and my dryer is still not fixed especially since I almost paid $400.

Real quick: The technician who came out did communicate his eta, but after that the communication was lost. He did fix our washing machine issue, but we still dont know what it is he fixed. Hey, but it is fixed, so thank you!

Sears Appliance Repair Serice is one of the best investments I made since purchasing my home. All of the repairmen are highly skill and professional.

A technician NEVER showed up. Sears lied. I wish I could give them 0 stars. There 501 phone number is automatic and you cant speak with a human. Horrible

Our technician, Able, was awesome. He had our washer plate installed and working in no time. Thank you so much!

Very nice guy! Unfortunately everything could not be fixed, but he did what he could. Older dishwasher

Tedrick was very knowledgeable and did not mind educating the customer. This was important to us that we understood what was going on with the repairs. He was awesome!

Mark was the technician that was assigned to my repair call. He was professional and thorough. Great customer service. He deserves a raise!

Technician Wade was very professional, knowledgeable and personable. He explained everything very clearly and made me feel very comfortable. Hats off to Wade!!

Three times they schedule an appointment from 8am to 5pm. They couldnt give me a shorter time frame. Even after 3 times they still couldnt fix the problem so they scheduled another appointment where they didnt show up to. And I guess they submitted a bill to the company as the company sent me a copy of the receipt. Everytime they came it was something different.I had renewed my contract with the warranty company and started making payments on the contract. Canceled on Aug 16 and I have not received my refund as of yet.

Very professional. He diagnosed the issue and replaced the necessary part. He cleaned up afterwards.

Alexander was great. What is not great is Sears scheduling... 7a to 6p really? And then no way to get up dates as the links sent are broken. The only option is to cancel. Again Alexander is great. Sears scheduling is not recommended 😑

Had wrong phone number, which took me 3 hrs of phone calls to fix this this morning. The service appt was made the evening before, with the email arriving after 7pm. When I tried to fix the wrong phone number, the message of can’t help now and try later. No service received because the tech couldn’t text or call me, and noticed there was no car in driveway. He didn’t ring the doorbell. Sears service couldn’t make me a new appt, telling me to call my warranty company to request another service.I called Choice and I’m still waiting for their email. I’m very upset with this whole situation.

We had another service company come twice and couldn’t fix our Kenmore fridge. Joey called ahead to make sure he had the parts, he showed up on time. He explained everything, clearly and with amazing personable style. He clearly understood his craft and took the time to listen to my questions and concerns. He fixed the fridge on the first try and made sure it was done right! I highly recommend Joey and Sears Home Service.

Extremely knowledgeable and very professional. And very cordial as well.

Repairman awesome, but it’s taken Sears 3 months, august - October to repair it, and not sure it’s fixed yet, it’s been 1 thing after another breaking down. We’ve seen about 10 repair man and had several no shows. We’re both seniors over 80 and disabled, not happy with …Food poisoning + happened

Tim the technician actually showed up for the appointment 5 stars for him ONLY. I have been without a refrigerator for almost a month . ZERO stars The last 4 confirmed appointments no technician called or showed up. Your automated system is designed so nobody talks to a human being, Zero stars for A&E’s Customer Service/Scheduling department. I will never use A&E or Sears appliance repair again. Overall, experience was HORRIBLE !

They showed up an hour and a half after the for hour appointment window. They charged my wife $400 for an hour of labor, no parts ordered. What a ripoff

Ernesto cancelled twice the day of the appointment in the afternoon. I took off work both times to be home, appointment was for 8a-5p and both cancellations were around 2p the day of the appointment. Finally did come out 25 days after the original request unable to repair and stated parts are back ordered. Parts came in within a week by mail and have had them for almost a month. In the mean time I called another company came out within 2 days and fixed it with parts he brought with him. Amazing how being professional, planning ahead, and being stocked on parts can make for such an easy experience(talking about other company of course) Do not use Ernesto under any circumstance unless you want to wait 2 months for a simple igniter repair. Ernesto finally showed up today 56 days later to make the repair, gave him his parts and moved on. Pitiful customer service

Satisfied and unsatisfied. Unsatisfied for the reason being that when he took the control panel off, there was a loose connection, that was not connected from previous work order done. Also was not able to determine what the problem was that causing it to stop working. Thankful that he did connect the wire and made sure that all was working properly.

He was very knowledgeable and honest, we felt like we could trust him! I would definitely use them again!

He was professional and didnt waste any time getting the new ive maker installed.Thanks 😊

Had appointment on Monday, 8am-5pm, no show or phone call. Next day I had to call Sears to see what happened. Sears stated we’re busy and they rescheduled for Wednesday from 8am-5pm. Poor service. The technician, Jason, on the other hand was excellent, courteous, & professional.

Worst technicians experience Ive ever had, tech had zero communication skills and was extremely rude providing no service before leaving. If you use them and get Carlos I would strongly suggest you cancel the appointment or get ready to be talked down too and harassed.

Albert was great. I was fortunate to have him for both appointments. He was knowledgeable and honest and I will use this service if needed in the future, primarily because of Albert.

Daniel was courteous, professional, & very kind. He diagnosed the issue with my dryer quickly & provided me with good advice. Thank you so much, Daniel!

Juan arrived when he said he would and he replaced the part. The only issue was the fridge still leaked water. It took it overnight to leak, but, it leaked. We replaced the water filter with a Kenmore filter and so far, no leaks. Not sure why it has taken 5 different repairman to fix this leak and not one mentioned that it might be the filter...So far, the fridge is not leaking and my hardwood floors are currently dry.

Abe was on time, courteous and extremely professional. He assessed the problem immediately and proceed to diagnose and fix it right away.

Jinathan was great!! Sears automated system is less than desirable. After I got the part delivered I got and email asking me to confirm, however the automated only gave me this option Confirm Parts arrive and reshedule. I Didnt want to reschedule. Need an option that only states Confirm Parts Drlivered.

Called for repair service call on my washer, it wasn’t under warranty but I still needed a repair. I agreed to a $70 service fee when to be charged if the tech diagnosed the issue and I declined the work. If I let them do the repairs then it was just the cost of parts and labor but nothing was to be charged till the tech was here. Was asked multiple times if I wanted to sign up for home warranty program for $49.99 a month and save 50% of any cost and it would sign me up monthly withdrawals. I said NO 3 times. Well I woke up to an $49.99 charge on my account. Spent 45 min on the phone to get the account canceled and my money returned. Do not use them. They will sign you up anyways and charge you monthly for a service even if you decline the offer 3 times. I canceled my service appointment as I don’t want to do any business with a company who just disregards a customers request and takes their money anyways hoping that they won’t notice or makes it so difficult to get it canceled they just give up.they Labeled it a “miscommunication “ it wasn’t! I clearly said “NO thank you I don’t want to sign up!” 3 different times. And while I was trying to cancel it the 4 different people I spoke to were trying to convince me to keep it! So unprofessional!

Mr. Kelvin is professional and knowledgeable. I appreciate his expertise. He called with an ETA. I also appreciate that. Thank you.

Sabas was very knowledgeable and explained everything to us. We’ve had him come over before. I highly recommend him. He is very professional.

Wade the tech was friendly and professional. I hope we don’t need a tech again soon. But I’m that glad that he was tech that got the call.

The technician did his job but you as a company is the worst ever very irresponsible did not show up twice to make the repair without any explanation I had to call my insurance company to find out why never again will I use your poor service.

Jonathon showed up when he said he would and replaced the part in just min. He was nice and. very respectful. Did a great job

Didnt show up and stated that the customer was not at home. Although he had previously called to verify that the customer was hone.

Ice maker stopped working they came out addressed problem and had it replaced quickly! Great Service! Thank you! Fast Friendly!Would Highly Recommend Sears !

The refrigerator was not repaired. He gave us his contact information and then ghosted us after a text to him that the refrigerator and freezer were 70 degrees. American Home Shield contracts with Sears. Buyer beware. I cannot get American HomeShield to contact Sears to send another repairman.

The repair person is rude arrogant in his way. I have reconsidered if I will ever buy any items from Sears again especially the warr- anty services from them. After 45yrs. with then. Service is not what it use to be. When service man tells u that he will get there when he does. Appt. was from 10a/2p and he gets there 5:40p.

On time, Good quality and professional. Technician very polite and let me know exactly what he was repairing.

Tech was very pleasant, explained everything and made sure the appliance worked before leaving.

Sears has come out to repair my Washer and it is always fixed right the first time. Great People to do business with.

Jonathan was very thorough and professional and fixed our washing machine. It now runs very quitely and works great.

Our technician was very professional and knowledgable. Quick fix and went above and beyond.

Nicholas was outstanding. Went above and beyond. He took the time to show me how to avoid the issue in the future.

Very professional. Explained the repair and cleaned up after himself. Would recommend him for any repair.

Technician out here 3 times has to order another part washer out 1 month already now wait another 2 weeks

The technician was outstanding in every way!!! Quick with the assignment(less than 24 hours) and quick to diagnose the problem!😀

My tech ( Albert)was on time,profession,knowledgeable, answering all my questions, offering options as this was to get a second opinions

The technician was very knowledgeable and friendly!!! He was in and out fast!!!

Paula is reliable, professional and showed her expertise during the maintenance of my heater.

The technician was very knowledgeable and professional.

Technician was very professional & explained everything in detail in the inspection of my ac unit , he’s an asset to your co

Couldnt have asked for a better service technician. Explained everything in detail concerning the functioning of my Maytag washing machine.

Very knowledgeable and answer my question with a good a great attitude. Thank you so much for your great work.

Mr Tim gets 5 stars. He was professional and great technician.

Prompt service in home. Service required a part order that took longer than expected to arrive. Otherwise very good service.

Dont know if the problem is fixed or not but I was advised what to watch for and what to do if the problem comes back.

Technician knew exactly what he was doing and gave us a great tutorial after he fixed the problem

Tech was very professional. Explained everything. Will do more business with the company.

He was on time and very experienced on the equipment! Took the time to explain no matter how many times I asked!

Very knowledgeable and helpful

Nicest and most helpful repairman we have ever delt with.Thank youSusan and Sonny

Very professional and respectful

Jonathan was professional, efficient and on time. Could not ask for better service! Thank you!

He was nice. he provided an explanation of the services being rendered.

He was very helpful

So far Service has been timely and professional. Very happy with Landmark

Very good service

The repair was painless and Albert was wonderful. Oven is working perfectly

He was great fast and efficient.Thank you

My problem could not be resolved, but Earnest worked diligently to find the cause.

Annual Warranty pricing a little high but comforting to know we are covered.

Ernesto C was professional and courteous and thorough.

Ernesto is great! Got us up and going!

Nicholas is always professional and super nice!

Customer service was on point…

Very patient. Answered all my questions throughly.

Very good customer service.

Great, kept me informed and arrived as stated

Excellent job

Bad,send someone supposed fix an appliance, and the person only say you need buy new appliance, and he dont check anything, and Im pay for nothing,

Quick repair, clean work,

Great place to pick up online shopping never really long wait.

Jason did a great job!!

Great and informative AC Technician!

The tech was profesional and knowledgeful

Tim with Sears was amazing!

Very friendly technician.

Nice and knowledgeable tech

New what too look for

Ernesto is fabulous.

Excellent services

Excellent. Professional

Friendly technician.

Fall short on customer service

Friendly and fast

A+

Professional & informative

Unprofessional

Excellent!!!!!!!

The technician very courteous. And responsible for his workDiagnosed the problem in my washing machine. He ordered the necessary parts and made a new appointment for me to return. He deserves to get a raise.

Excellent work and excellent service, thank you very much for all your help, blessings.

Excellent treatment and service.The technician was very friendly and worked quickly, and the repair turned out well.

Thank you, I already had a lot with my broken labadora. The previous technician couldnt and had ordered the wrong part, but this technician was able to fix it. Thank you very much!

His work is very efficient and friendly, thanks to the young man and Sears.