HomeFront Service Company

1377 Wald Rd Bldg 5, New Braunfels, TX 78130, United States
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HomeFront Service Company
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Am
Review №1

I am so happy with mini split system Homefront installed in my home. I wanted to go with a central air system, but after thoroughly inspecting my house Chris provided me with knowledgeable information on why a mini split would be better for our home. I am very grateful for his expert advice and his willingness to sit with me and answer all my concerns and questions. Roland and his crew installed my system and I can’t thank them enough for their professionalism and work ethic. The installation took one day and they promptly returned to finish hooking up the mini splits to the new electrical panel after it was installed. A great company that I have already recommended to my neighbors and friends.

WK
Review №2

My A/C was 9 years old installed in2016 by a flip company. On Oct 22 the air blower motor siezed. I started calling my home warranty and 3 other A/C companies. 3 bids ranged from 28k to 15.5k. I contacted the last one Homefront Service. Owner Chris Stokes reviewed my system and history and agreed with me that replacing it was best. He gave me multiple options and I selected Carrier. The crew arrived at 8am 1 day later to install the new A/C system. They were wonderful! The team worked quickly and well together to remove old and install new. I am very happy with the whole process!! The technician spent time with me learning the new smart thermostat. I would give them 10 stars if the rating went above 5!! Homefront is definitely a top company in price and reliability!

Li
Review №3

If you’re looking for a company that’s going to add helpful solutions, explain all your options from mini splits to variable speed systems and everything else in between, owner operator Chris Stokes at HomeFront Heating and Air is your man. Offering competitive rates, value incentives, reasonable maintenance plans and creative solutions, plus a satisfaction guarantee, look no further.After over 60 years of window units ours was a completely new system install for a house built in the 1940’s. Chris was awesome, knowledgeable, personable and patient with all of our questions. Never pushing toward one system or the other but laying out all the options. His offer was also all inclusive employing the electrician and carpenter necessary for the job. Eliminating the need for the client to hire outside.Roland and the crew were efficient, helpful and courteous. Install took less time than I expected and they even created the perfect solution for capturing and repurposing the condensation water. We also love the idea of supporting a veteran owned and operated business. We thank them for their service and their service.Pirotina/Hansen Household

Tr
Review №4

Homefront is simply the best! Chris is very attentive to the needs of his customers and works hard to find the right solution. I’ve had interactions with several of his employees starting at install and through maintenance calls and everyone has been friendly and professional. I highly recommend HomeFront for your a/c and heating needs.

Wa
Review №5

Chris and his crew were excellent. I went online when my furnace broke and Chris was the first to call me and offer to come out the next day (it was after 9 PM). I had several others to respond but it was the next day before anyone else could be bothered. Roland finished installing my new furnace today. I give Homefront 5 stars in all areas but especially professionalism. Thanks

Je
Review №6

Contacted five companies for proposals to replace my heat pump system through Angi. Chris at HomeFront responded within minutes, on a Sunday! He and his installers were thorough, friendly, and professional throughout the process. I chose HomeFront, even over the AC company I had been with for over 25 years. Chriss evaluation and assessment of my homes heating and cooling system was holistic, identifying some shortfalls in return air and ducting that were overlooked by my original company. These issues were also validated by two other company inputs, upon my inquiries. Not the lowest price, and not the highest price, but the best complete package among all considered proposals. I am extremely happy with my new Carrier system, the installation, and HomeFront. I highly recommend them to anyone needing AC/Heat service and installation.

Pe
Review №7

I needed to replace my old AC system and home front did a wonderful job helping me find the right system for me. Chris was very friendly and knowledgeable and was able to answer all of my questions. He was able to get my system installed a couple days early and his team were very polite and friendly. They came right on time and worked very quickly and efficiently and kept everything clean. The house feels much better now with the new unit and I am very pleased with the work that was done. I will definitely be recommending home front to anyone who is in need of AC repairs or installs.

St
Review №8

Chris was awesome to work with! We had HomeFront service our HVAC system for some preventative maintenance. The tech Armando was on-time, polite and super-informative about some dos and donts to keep our system running well here in the Texas heat. I feel very comfortable calling them for any further service, and highly recommend them to anyone needing HVAC service in New Braunfels or Comal County.

Mi
Review №9

HomeFront just replaced my 17 year old AC with a Carrier unit. They were professional, courteous, and Chris was so patient when answering the dozens of questions I had to determine the best unit for our home. Roland and Joe did a fantastic job installing and explaining the features of the new install. Their warranty and maintenance plans can’t be beat and prices are reasonable. They are veteran owned and the many years of experience they have is very evident. I chose this company over two other larger entities because of the price, warranty, maintenance plans and preferred product provided. Our house is cold at 78 degrees. Amazing and Totally recommend!!

Jo
Review №10

My 1st time dealing w/ this company, but I called to get a 2nd opinion after paying for a shady diagnostic from someone else (which turned out to be incorrect). Trevor used better equipment to properly diagnose the issue. Id highly recommend HomeFront. So far, so good, Good to get an HONEST diagnosis from an HVAC co. Roland & Trevor were both polite, professional and knowledgeable. Roland even took my call after hours on a weekend. Their on-site equipment was new / updated technology. They also partner with a financing company that has very straightforward and reasonable terms to help take the sting out of full, up-front payments. Chris was very helpful explaining this option over the phone & he sent me the email link right away. The only minor glitch was with the automated scheduling / appointment confirmation / reminder time. Not sure if this was my error or the actual system, but the guys were good about texting & calling me with updates & arrival times. We most likely will be proceeding with repairs soon, just need to talk it over with the wife 1st. Unit is a Goodman 5-ton Straight Cool w/ electric heat approx. 9 years old & wasnt cooling (lines freezing up) - a proper diagnostic found the issue(s) & I got upfront pricing before we proceed w/ repairs. This small, local company will work hard to compete for your business.

Br
Review №11

I’m only allowed to give 5 stars. I would give 100 if I could. Home Front. From start to finish did a remarkable job. Quality service with quality products. As a veteran and Home Front having veterans on staff. They all were very respectful. If you need any HVAC work done I highly recommend these professionals.

Pa
Review №12

Chris and his team gave us a fair price and a very professional installation. I look forward to a long partnership with Homefront.

Mi
Review №13

Armando is very polite and knowledgeable about his work. He discovered the issue and repaired it promptly.

Sa
Review №14

I’m so pleased with HomeFront and their whole team. We needed to add vents and ducts to our current system for a garage conversion but also address airflow issues throughout the rest of the house. Other companies just wanted to sell us on a larger unit and/or a minisplit for the garage. Chris was the only one that took the time to really evaluate our current system and come up with a real solution that wouldn’t break the bank. He recommended replacing our current ducts, which had been poorly installed by someone else, add a second return air, and add ducts and vents for the new room. Chris was confident with the new ducts properly installed and the second return air, the air flow issues would be resolved and we would be able to cool the new space as well. I’m so glad I trusted Chris because it worked and everything has been great. Airflow is now stronger and cooler. Rolando and Blue, the demo and install team, did fantastic work. They were friendly and courtesy. They even installed a catwalk in the attic because there wasn’t one currently. They upgraded the filter system and it has been running so much quieter than the old one. And before all this, when the unavailability of a particular part threatened to derail the schedule, Chris moved heaven and earth to source the part and keep us on schedule. But the best part of all is that from now on, I know exactly who I will be calling for any other HVAC service in the future. No more requesting quotes from multiple companies and filtering through dozens of reviews. HomeFront will be the only call I will need to make. Thank you again, guys!

Le
Review №15

I had LG mini splits that were failing after just 12 years in service. I knew that I wanted Mitsubishi but also wanted ideas about a better approach. Just as we were getting bids to replace the multi system, it failed and we were left with only one unit in the main living area. Chris with HomeFront not only came out quickly, he recommended a Mitsubishi system that better fits our needs, gave the most reasonable bid, and had two of the three units installed within a week. Today I sit here as a happy customer with a fully conditioned home by an honest and customer service driven company to whom I can trust. I highly recommend.

Kr
Review №16

Armando has performed our service twice, and he has been great both times. He communicates very well, explaining the issues affecting our AC, giving us options for fixing the problems, and going over the cost of the service completely. He is friendly, respectful, and a pleasure to be around.

St
Review №17

Home Front was amazing. Our AC went out on a Saturday night of a holiday weekend and they got someone out to get it up and running next day. We were super fortunate they had availability. They were fast friendly and made sure we had a cool house again. Definitely would recommend them to anyone in the area!

ji
Review №18

Excellent service and i couldnt be happier, Armando was very professional and very knowledgeable; reassuring me a job well done. Love that its veteran owned/backed!

AE
Review №19

Without a doubt the best HVAC service in San Antonio, the reps and workers were all super professional and kind. They did the work for a very affordable price too! Got a mini split 12k BTU A/C installed, I got the top of the line brand Mitsubishi, all for a MUCH better price than what Jon Wayne was offering, like I said easily the best HVAC service in San Antonio!

Di
Review №20

Armando was on time, friendly, knowledgeable, and patient in explaining the issue with AC unit and with options for solutionbɓbv, including payment/costs.

Ph
Review №21

Chris Stokes and his staff at HomeFront Service Company are a real pleasure to deal with and upgraded our homes attic ducting, both plenums, added a top of the line air filter cabinet to each HVAC system, more than doubled our existing insulation in our attic, increasing the depth of insulation for an R Factor of 38 and installed two additional air return ducts to better balance our systems air flow. From initial estimate, scheduling, and doing the work - all was efficient, professional - and with a personal touch! I am without reservation in recommending HomeFront Service Company for HVAC ducting and insulation work!

Ma
Review №22

The installers were punctual, professional, and polite. They, got the work efficiently and quickly. Explained, everything that I asked. I, would highly recommend, this company!

Pa
Review №23

HomeFront just replaced our 19 yr old a/c system with a new Carrier system. We have been very pleased with the new system. And not only with the new system, but the whole process. Were extremely happy with the whole HomeFront team, from Chris to Roland and his team. They were and have continued to be there for any questions we may have. They behaved very professionally and were extremely friendly. We look forward to continuing using them in the future. If youre looking for a great A/C company I highly recommend using HomeFront services!

Ad
Review №24

Our game room needed a mini split in the game room above my garage and they were easy to work with from getting a quote and and also affordable compared to many others we had researched.We had one consultation and by the following week, the job was complete and AC works great. no problems so far. I will highly recommend!!!

Da
Review №25

I didn’t have any problems with the work and service provided by Trevor. They kept me informed about the appointment time and did a great job inspecting and cleaning my air conditioner coil. I would call them again in the future.

Jo
Review №26

The team was so quick in responding , they were affordable and the tech the sent to my house was extremely knowledgeable, polite & friendly . I Would absolutely recommend & hire them again !

Ha
Review №27

Trevor, Chris and the HomeFront team were a pleasure to work with. Chris was extremely responsive via phone and text, talking through all the details and answering questions. They were able to get a tech out on short notice as well. Trevor showed up on-time and was very professional. He checked all aspects of my HVAC unit and helped get it back-up and running! Overall, very competitively priced and was a smooth process. Highly recommend giving these guys a call.

N.
Review №28

Not only did they come early, but I swear they fixed my heat within 30 minutes like they came and found what was wrong; fixed the fan fixed the breaker, told me how to fix it so that if there’s a problem again, I can do it myself and if that doesn’t work, they realized that the landlord was dragging their feet to call the repair service so they gave me their business card so I can just call them directly. They also got our landlord to sign up for a program which means that they’ll come back in the spring and fall to make sure that the heat and the AC is still up and running honestly one of the best repair companies I’ve ever seen in my life they did that excellently! And they were very friendly with my service dog :) very happy with this service :D

Me
Review №29

Trevor was amazing and demonstrated integrity! He was quick to diagnose the issue and was able to accommodate our schedule. The only company that diagnosed the problem and did not pressure or push me to buy a new hvac system as my system was repairable. I would recommend this company as the responsiveness was exceptional. The price was competitive for the work done. Ill like to mention Chris was extraordinary as well as he responded to my request to my inquiry and provided great guidance and partnered me with Trevor. These guys Rock! Try them as you will see they are the real deal... thank you both for an extraordinary experience and excellent customer service!

De
Review №30

Great service! Zach was punctual, professional and gave out a lot of information. Had the ac/heat unit serviced, ducts checked for leaks and temp readings at all vents. Great work and air is much fresher now. Definitely will use them again,

Je
Review №31

We had a heat pump installed in August 2023 by Homefront.Pros: It was easy to set up, payment plans were clear with no surprises, heat worked all winter, Homefront was fairly responsive with sending people to come fix problems with the new AC.Cons: AC went out within the first week of installation. And then out a few weeks after that. And 4 to 5 times until in November, Carrier (the heatpump manufacture), finally approved a full warranty of the defective part that was messing up constantly.Any day the temp was above 98 degrees, we had to run the hose on our heatpump for about 20 minutes to help cool it down enough to run until this fix was complete.We think it is fixed now, but Homefront has become silent after they agreed to reimburse one of our monthly payments in good faith, since we had paid for 3 months without our brand new headpump running like it should.It is March as I write this, and I have sent multiple emails and have been told by the nice workers on staff they are relaying my messages and phone calls to their manager and will get back to me shortly.In short: I am grateful to have working cooling and heat thanks to Homefront, but it has been a frustrating and sweaty journey to get here, filled with phone tag and unanswered emails.

Jo
Review №32

I recently had the pleasure of working with Zac Stanley, a Senior Service Advisor at Homefront Service Company, for maintenance on my HVAC system, and I couldnt be more pleased with the experience.From the onset, Zac was the epitome of professionalism and expertise. He conducted a thorough inspection and maintenance of my HVAC system, ensuring everything was running smoothly and efficiently. What set Zac apart, however, was his keen eye and attention to detail. He noticed signs of mold growth on my system - something I was completely unaware of.Not only did Zac identify the issue, but he also took the time to educate me about the potential risks and implications of mold growth in HVAC systems. His explanation was clear, concise, and extremely informative, making it easy for me to understand the importance of addressing this issue promptly.To combat the mold problem, Zac recommended and installed a UV light system. He walked me through the process, explaining how the UV light works to prevent mold growth, ensuring the air quality in my home stays healthy and clean. The installation process was seamless, and Zacs expertise was evident in every step he took.I am thoroughly impressed with Zacs knowledge and the level of service provided. Its rare to encounter a professional who not only excels in their technical skills but also in customer education and service. Zacs advice and solutions have given me peace of mind knowing that my HVAC system is not only functioning well but is also contributing to a healthier home environment.I highly recommend Zac Stanley and the Homefront Service Company for anyone in need of HVAC services. Their commitment to quality service, coupled with their expertise in the field, truly sets them apart. Thank you, Zac, for your exceptional service!

ar
Review №33

Great and fast service. I called them the second my AC went out, and it was fully functioning again within 24 hours. Reasonable pricing, and very responsive too. Recommend 10/10.

Ju
Review №34

Technician Armando Alvarez was very polite and efficient. Thank you for your service.

Ja
Review №35

Thanks to HomeFront I was able to get my heating fixed just in time for the cold weather approaching. Trevor reached out to me and let me know a tech could arrive same day. The tech, Zac, was very knowledgeable and was able to fix the issue. I would also like to mention these two were very polite, professional and timely. Thank you!!

Ka
Review №36

We had a cooling issue in our upstairs suite so we contacted HomeFront to schedule an estimate before the summer heat arrives.Trevor checked out our system and gave us great options. Easy to schedule with, he was on time and transparent about everything we would need to be comfortable in our space.Will definitely call them again for any other HVAC issues.

Ch
Review №37

Very impressed with the HomeFront team! Incredibly thorough and honest about the work that needed to be done. I will definitely be using them again for all our HVAC needs.

Da
Review №38

I had an issue with my split mini AC. Went online and found HomeFront Service Company. Veteran owned and local company was a plus. Easy online appointment scheduling. They were out the next day and Trevor had my system up and running in about 30 minutes. Great customer service and will be doing business with them again.

Ro
Review №39

Had an emergency and was worried about how quick I could find service. But Zac with the HomeFront team responded fast and was onsite with in the same morning. Not only included me in on what was being done but also ensured me of the quality and reasoning for each repair. Highly recommend them and will use them for all future HVAC needs.

Ch
Review №40

I have just begun my relationship with Homefront. I joined their annual program about three weeks ago.The initial inspection went smoothly and was professional in every respect.The real test came this week when my system stopped working entirely at 12:30 on Wednesday afternoon. I called their scheduler Emily who promised to get to the technician as soon as possible.At around 2:30 she called to tell me that Zac was on his way to my house.Zac arrived around 3:00, diagnosed the problem - a dead blower motor - and located the part in Dallas.The part was shipped in Thursday and Zac arrived early Friday morning to install the blower.The system took all day to bring the house down from 94° to 77° but everything is fine now.This level of speed and service is extraordinary and I would not expect any organization to be able to work this well every time, but what a great first experience for building confidence and trust.Thank you Homefront!

Ke
Review №41

Chris is an honorable & knowledgeable guy & we were able to replace our old units quickly without complications. We appreciate the straightforward approach & the options in making the decision for replacement.

Te
Review №42

If you miss companies that provide great customer service, look no further. Trevor took our after hours call and came to the rescue! He was able to diagnose the problem quickly, had a great attitude and taught us things we didn’t know about our system - all at a VERY reasonable price. Thanks Trevor, you’ve earned a long time customer!

Je
Review №43

I called Homefront with a heater problem during the holiday season, Trevor was able to set a same day appointment and fixed our heater immediately. He was very nice and professional and I was surprised by the value for their services. I will be using them for all my HVAC needs moving forward!!! A++

Ry
Review №44

Absolutely the best AC service in the San Antonio Market place. Very responsive from the beginning. My technician Zac was amazing. Walked me through everything he was doing very knowledgeable. I am already letting all my Soldiers and neighbors know about their service.

Em
Review №45

Amazing job! We had just hit our wall of dealing with the insurance company:3 months is apparently out limit. AC hadn’t worked longer than 3 months during that time and each time they sent out a new company who would “fix” it and it would immediately have the same problem rendering it useless once again. After the last company quoted us over $1k for something not covered by our insurance, we decided we were fed up and would just invest in a new unit that we couldn’t really afford right now.We called around to get some estimates until these guys stopped in and saved the day! They diagnosed the ACTUAL problem in less than 20 minutes and came back the next morning and fixed the problem for free!! I literally cried when my husband told me. Going on 2 weeks now problem officially solved. Now we can relax a little, wait and save up over the summer for a down payment on a unit instead of ending up with crazy high monthly payments =] 10/10 could not recommend more and we will definitely be going to them when we do buy our new unit!!

Ar
Review №46

We had the team install a new heat pump. They were prompt, tidy, and fast. System is working great. Highly recommend.

Ch
Review №47

Chris and his team provided a great experience when it was determined we needed a HVAC system replacement. The installation team was ultra professional and I’m convinced we got a great deal on a exceptional system. I would recommend Homefront to everyone.

Ju
Review №48

Dealing with Chris is great! The gentleman is very professional, respectful, and fair with his pricing! He is very trustworthy and honest, and I highly recommend him to anyone thinking about repairing, upgrading, or installing a new system!

J
Review №49

Totally satisfied with the service I received. The company was prompt and resolved a A/C issue 2 other companies could not resolved in 3 days. Zac was my technician and he was professional and told me he get the issue fixed before the end of the day and he did.

Ba
Review №50

Impressed is an understatement! After getting a few quotes on our current ac situation, we were feeling discouraged. If our electric bill didn’t cost us an arm and a leg (on top of not even cooling our house) a new system was going to bleed us dry. Homefront saved the day coming in promptly and providing us with a super fair quote literally thousands below what we had been told we’d have to spend. As we were expecting our first baby within the week, time was of the essence and they did not disappoint! Their team installed 3 beautiful mini splits in a day and we immediately noticed the difference not only in temperature but air quality. Thank you Homefront for helping us feel confident bringing our baby home!

Me
Review №51

HomeFront replaced my 16yr old HVAC system. Everyone I dealt with was fantastic: responsive, knowledgeable, and on schedule. They also offered one of the better deals compared to a few other estimates I received. Thanks HomeFront!!

Ph
Review №52

Thomas and Landon did a terrific job replacing my old heat pump. Very knowledgeable, courteous, and tidy. Thanks so much.

V
Review №53

5 Stars in service and repair. Trevor went above and beyond our needs of service. Service was professional, friendly, and listened to our concerns. Took the time to explain our system (even though it was a late evening call). I will not be calling any other company where I always feel like an appointment. They just don’t treat you like another customer, they treat you like the only customer!

Co
Review №54

The Technician was scheduled very quickly and determined the issue with our AC. A new fan motor was ordered. Once received in, the damaged motor was replaced within a day. AC is now blowing cold air as it should.

Jo
Review №55

The nice gentlemen who came over here to the house was very professional and he was awesome at what he was doing and definitely fixed our issue.

jo
Review №56

I was less than 24 hours away from buying two brand new units- one more phone call saved me money, time and a whole lot of heartburn. Previous techs chose to exploit my ignorance- Rowland gave it to me straight. I got a new a/c with same warranty as others and me second AC repaired for less than half of one quote for a single unit. Do your research, then call Rowland at Homefront. Or just save yourself some time-

Ja
Review №57

We had a full system replacement. They came out quickly for the free quote and even had the system installed by the end of the same week.

As
Review №58

Extremely please with the professionalism of this company. They were thorough with their installation that came at an affordable price. Highly recommend!

De
Review №59

This business is very unprofessional. They dont keep appointments, and they dont let you know what is going on with your parts that seem to never arrive.3/10 Below you will see a response from the business. Just so you know I wasnt holding my breath. Obviously the owner said they would contact me to try and save face since Ive heard nothing from them. :-(

Ch
Review №60

Great local company with excellent customer service! Reasonable pricing and timely and friendly service. I highly recommed!

J
Review №61

I dealt personally with Zak ,Roland and Jesse these guys are top notch whatever they tell you they will honor it. There equipment and knowledge can’t be beat.I would recommend this company to anybody.

El
Review №62

This is my second time to use Homefront and I am very happy with their work. They are professional, on time, and there are no surprises with estimates. I highly recommend them!

Ro
Review №63

Chris and his team of installers did a fantastic job! They replaced 3 Mitsubishi mini split units for us

Ma
Review №64

We had a great experience with HomeFront service company. We are new home owners and they did a fantastic job of putting our mind at peace.

no
Review №65

Trevor was very professional in all aspects of repairing my air conditioner.

Ke
Review №66

Showed up on time, diagnosed the problem and made the repairs quickly. No issues after the fact and they were very professional. Will use them again for sure.

Ma
Review №67

Very helpful and friendly. Great with communication and making sure our air conditioning needs were taken care of.

Za
Review №68

These folks were extremely responsive. They took care of a broken HVAC same day, pricing was reasonable, and they were incredibly professional.

Jo
Review №69

Impressive. This Company honored their FREE visit like the AD PAGES stated. Even though we need a new machine 😔He was thorough, very.

Ca
Review №70

Came when they said they would very respectfully to us and our house. System works great

Al
Review №71

Great experience with these guys, they were prompt, courteous and very professional. They explained in detail what was wrong with the system, fixed the problem, my type of service.

Pe
Review №72

Great service and professional technicians, will be setting up yearly follow ups from now on!

Jo
Review №73

From start to finish very professional. Great pricing and great product.

Ja
Review №74

Thank you for fixing my system...From 4 A/C company. Yall are reasonable... Would call you again....And will send you more customers...

Sp
Review №75

Always perfect and professional service! You guys are great!!!

Ke
Review №76

SEE ANGI LIST-

Ea
Review №77

Excellent service at a reasonable price

Ka
Review №78

Very pleasant experience!

Ja
Review №79

Very professional.

Information
39 Photos
79 Comments
4.9 Rating
  • Address:1377 Wald Rd Bldg 5, New Braunfels, TX 78130, United States
  • Site:http://www.homefrontair.com/
  • Phone:+1 830-396-6353
Categories
  • HVAC contractor
Working hours
  • Monday:7:30 AM–9 PM
  • Tuesday:7:30 AM–9 PM
  • Wednesday:7:30 AM–9 PM
  • Thursday:7:30 AM–9 PM
  • Friday:7:30 AM–9 PM
  • Saturday:9 AM–5 PM
  • Sunday:10 AM–5 PM
Service options
  • Online estimates:Yes
  • On-site services:Yes
Offerings
  • Repair services:Yes
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