C & S Service Company

Brian and his guys are the BEST! I called him on a Saturday when our AC went out. It was blistering HOT outside and about 90 degrees inside!! He asked a few questions about my AC unit and was at the house with a new blower motor in no time! Thanks Again C&S y’all will always have my support!

C&S has always been great to do business with. Always professional always polite and excellent fast service!!! PLEASE GIVE THEM A TRY!!!

C&S was very easy to work with! They fit me in the schedule quickly and were very reasonably priced. Jose was fantastic. He diagnosed and repaired my A/C unit quickly. I will be calling C&S if I ever need A/C repairs again!

C&S installed new/upgraded more efficient heat pump a couple of years ago. Outstanding installation. Two year checkup just completed. Money well spent. No problems. Great people. Highly recommended.

We have been very pleased with C&S. They installed our system and recently serviced it under warranty. They always respond quick and charge reasonable prices. If you want a trustworthy AC specialist you cannot go wrong with C&S

Fishy company. Loud electrical sound made while worker in attic. Then he pulled out blower with darkened motor saying that was my problem. Worker then hands me a bill for over $500 but the company sends me another bill at the end of month in $400 range. I went by their office - and their response was that the lower bill was for customers who use them more often. If theyd given me the cheaper bill and refunded the difference I would have used them again but NOT now or ever. Their greed lost them a customer and got them a bad review. Go elsewhere is my recommendation. Fishy owners.UPDATE: I never received the promised refund but they did decide to send me a third invoice for the same job. Im contacting the BBB and their state licensing Board to file a complaint.

Prompt and friendly service! Returned from a trip to a 92 degree home. My AC wasn’t cooling. Called Sandra at C&S 1st thing this morning, and had a tech here to fix the problem just a few hours later.Jose was courteous, informative, friendly, and professional.

We came home on a Friday evening to find our AC unit wasnt working properly. We called C&S that evening and left a message. We had someone from C&S reaching out early the next morning ready to help us. Our unit was repaired that morning and we were back and running. C&S was prompt and professional. Thank you

C&S installed a new furnace and air conditioning unit in a house I own. I was very pleased with the whole process. The installation was performed quickly and the installers were polite and did an excellent job of protecting surfaces and cleaning up the work area. One of the owners came by and inspected the completed installation. I have also used C&S in the past for repair service and they have always responded quickly. Their repair technician is polite and does an excellent job of communicating what the problem is and what repairs are needed.

The tech showed up on time and explained everything to me. I have use your company many time and have always received great service. Thanks.

C&S was very easy to work with, professional, knowledgeable and friendly. Will definitely use them again.

Friendly, fast, fair priced!

Great employees!! They were on time and had my AC fixed in no time!!! Grateful!

Did a good job getting us cool but said they had more work to do but have never followed up to finish job.

RESPONSE TO OWNER’S COMMENT:Thank you for your reply! Your response allows everyone who Google’s your business to see, not only, your lack of professionalism, but also, your lack of basic grammar knowledge. It’s magic, not “majic”. Additionally, when you combine two words, like do and not, you use something called an apostrophe to turn it into “don’t”.While I do understand that my unit was an older unit, I don’t understand why you would replace a part without thoroughly inspecting every piece of it to be sure that it wasn’t going to go out in a week. Again, thank you for your response to my original comment!ORIGINAL POST:I would like to discourage anyone from using this company. The company came out to my new home on June 2nd, and per the invoice I received, they replaced the Blower Motor Capacitor and they declared that my A/C unit had a clean bill of health. A week later, I had to call the company, and they had to come out and replace the Blower. Then, they sent me an additional invoice for something that they should have had fixed the first time they came out. I called to discuss this, and the woman I spoke with became very frustrated and began to yell at me. I asked to speak with the owner, and she told me she was the owner. Personally, if I owned a business, I wouldnt be speaking to my customers like that. I told her that there was no need to yell and said that she needed to calm down. She put me on hold and a man came to the phone. The man who I was talking to kept a much cooler tone. However, he was not very customer friendly, either. This company really does nothing to help their customers. After I got off the phone, I called a different A/C company because after C&Ss multiple trips to my home, there are still problems with my unit. When the other A/C company came to my house, they found that there was a leak in my unit, and my unit had no refrigerant. I will NOT recommend this company to anyone. Again, I would discourage anyone from using this company based on the poor customer service and poor quality of service that Ive experienced.

Call last Friday morning 8/11, lady said someone would be out that afternoon. Then when I told her what the problem was, she said she would have to call me back on Monday 8/14 to see when they could come.Never heard from her, so I called her at 11am on Monday and she said she had not had time to check and would call me back, which she NEVER did. Callanother local A/C company in Mt. Vernon at 1:30 pm and they were at my house by 4:30 and it was fix in 30 minutes. Im a senior citizen and it wasvery hard with the heat and heat index without A/C. I WOULD NEVERRECOMMEND THIS COMPANY !!!!!!Response to owner, EXCUSES, EXCUSES, EXCUSES. THEN WHY WAS I NOT TOLD IT WOULD BE 2 WEEKS OUT, PLUS NEVER GOT A PHONE CALL, AFTER BEING TOLD TWICE THAT YALL WOULD CALL BACK. YALLCOMMUNICATION SKILLS ARE THE WORSE I HAVE EVERY DEAL WITH EVERY.

UPDATE: These people replied to this review that they cannot make us happy. They never tried to make us happy. NEVER. They did NOT leave messages for my husband. And just because they never spoke to me personally does not mean that I wasnt there, watching and listening and involved. Furthermore, everyone who knows my husband knows that he is just about the most kind, generous, helpful, and truthful Christian man you could ever hope to meet. He takes pride in work well done and he doesnt lie because he doesnt need to lie. He is not, however, tech savvy, and he asked me to post the reviews. But he sits right beside me as I do. I am also PERSONALLY EXPERIENCING the problems with my daughters air conditioner and have since the day they were here. I live across the street from her. THEIR RESPONSE TO THIS REVIEW IS JUST ANOTHER EXAMPLE OF THE DISHONEST AND UNPROFESSIONAL WAY THEY TREAT THEIR CUSTOMERS.ORIGINAL REVIEW:We called CNS to hook up an existing unit at our daughters house. My daughter has cancer and has enough to worry about without having to lie in the sweltering heat. They quoted us $500 to hook up the unit, $600 if they had to switch out the transformer. They were supposed to call before they came but they didnt. They were here from 8:30 am to 11:00 am - 2.5 hours. The service technician charged us $600 and we paid him immediately. After he left we checked the unit. It was making a noise, the transformer had not been changed out, and the lines were crimped in 3 places. We called CNS. The owner said that they charged us $600 because the tech had been here for 6 hours and the lines were all messed up. Both of those were blatant lies because the tech and his crew (who spent most of their time standing around watching the tech) were only here for 2.5 hours AND we had the lines neatly laid out and ready for them before they arrived. The owner agreed to have someone else come out and look. The next person to come said that the problem was a relay and left. He didnt fix it. We called CNS multiple times over the next several days and got nowhere. Finally we talked to one of the owners - CHARLES. He blatantly lied and said that they never quoted us $500 and insisted that his men were out here for 6 hours, that the lines were messed up, and that there was no damage to the lines (we have pictures). He stated that they were NOT coming back. We would have gladly paid for anything above what we had originally agreed upon. Because we ARE honest people. We had planned on buying a brand spanking new unit from them for our own house eventually, and need repairs done on the unit at our sons house - but NOT ANYMORE! Our mistake: we didnt get the quote in writing or record the phone calls. So if you decide to use these dishonest, unprofessional people despite our warning MAKE SURE YOU GET EVERYTHING IN WRITING!UPDATE: THEY STILL HAVENT MADE THIS RIGHT AND NOW THAT ITS COLD WE HAVE DISCOVERED THAT THE HEAT DOESNT WORK EITHER. THEY SCREWED MY DAUGHTER, WHO IS STILL STRUGGLING WITH CANCER, ALL THE WAY AROUND. IT TOOK ALL OUR EXTRA MONEY TO PAY THEM TO DO NOTHING SO NOW WE CANT PAY SOMEONE ELSE TO DO WHAT WE ALREADY PAID THEM TO DO AND OUR DAUGHTER IS THE ONE WHO SUFFERS.

Worst ac company out there by far! These people are in no hurry to fix anything! Went almost 2 weeks in a house reaching temps up to 91 with 2 babies after they told me my problem and this woman had the audacity to tell me they caint do it in the evenings because its to hot!!!! Are you serious! Did i not call an ac company?? My mind is blown!! The guy showed up late and im not sure what time got there because he was supposed to be there at 8am but i had to leave at 830 and have no word from anyone so i call and she tells me he is running late to just leave my door unlocked.... This is my worst experience ever!

Good at sales, good equipment, but not really interested in servicing what they sell. They say they dont have me listed as a customer, yet, I paid them $5,000 for a new a/c unit. That should tell you something.

NOT PROFESSIONAL! Their reply to a 24 year old that just bought her first home,. “As I clearly explained, A blower wheel coming apart is not something preventative maintenance can predict, I do not have a fountain of youth for your 25 year old air conditioner! Or do I have a majic 8 Ball to ask if ***’s AC is going to break today. ACs are machines with lifespans, yours was at its end and you didnt want to accept that, and remember poor little ***, not everyone gets a trophy in real life, sometimes things dont go your way, dry your tears and get on with life”. BEYOND RUDE!

Quick and fast service! Great family run business! Highly recommend!

Affordable, fast, great company for all your AC and Generator needs!

Great company. They respond and have emergency services. Reasonable prices and quality work.

C&S provides excellent service, are always prompt, and above all honest. Very happy to be one of their grateful Customers.

All good all the time

Thx for the quick and great work.

Great service and professional installation. I would recommend them anytime.

Louis knew exactly what was wrong and even showed me how to fix it!

Ordered a mini-split. In very little time, it was up and running. Excellent service.

Thanks for the quick response! We appreciate your service and will recommend to others.

Friendly, knowable and not after an arm and a leg for for the labor ...reasonable pricing.

Very dependable and friendly staff

Great courteous service

Friendly

Great service