Josh was respectful, personable and very good at his job. He talked me through all my options and then walked me through every step of what he was doing. Consequently, my mind was totally at ease. When he was done, there was zero mess left behind, and that was impressive with the amount of dirt and mud he moved to dig up my pipes. Not only that but Baker Brothers really stepped up. We needed a plumber NOW and they sent someone. Ten out ten would recommend.
Cristian Arias and his teammate arrived on time and did excellent work replacing my water heater and bringing the installation up to code. They resolved two concerns I had with the initial work quickly and completely with no argument. I am very satisfied with the work done.
Brett has done a ton of work for us and he does an amazing job every time! We wouldn’t have anyone else in our home. He cares about the work he does and always educates us on what we need to know. This time he did a whole home surge protector and an EV charger. Great job Brett!
Great professional and fast. Alex is great at what she does. In and out for a clogged toilet 🚽 within 15 minutes . I’m super happy I called and they came out within hours. Thank you Alex & Baker Brothers
I love Baker Brothers. They always get me on the schedule fast. Today we had Kevin. He was prompt, friendly and knowledgeable. Worked hard in this weather to find my clean out pipe. Got me on the schedule quick for an install and was super tolerant of my exuberant dogs and grandchild. :). Pricing is reasonable too. Bake Brothers also stands behind their work 1000%
Great plumbing technician did an excellent job even showed me on the camera where it was clogged and how we was gonna fix it. He gave me some good advice for the future and an idea to keep it from happening in it again. I would definitely Use these guys again
My one major problem at this point is that you don’t provide 7 Stars. Cameron was very personable, flexible, prompt, and very efficient. I have an older unit which is showing signs of old age, and I very muchAppreciated his honesty in giving me several options with varying degrees of complexity And affordability while still addressing my needs. My previous service company is no longer covering my area and so I was apprehensive about using a new provider . Cameron inspired confidence that I made the right decision And I am very pleased.
Very grateful to the services of Baker Brothers Plumbing. I needed same day services for an emergency pipe burst. They were able to come within hours and rectify the issue the same day. Overall I am happy with the timeliness of their services and quality of work. Thank you
I had a leak connected to my AC system, and Baker Bros diagnosed the issue quickly and efficiently. He was on time, professional, and extremely knowledgeable—explaining everything in a way I could understand.Not only did he fix the leak, but he also made sure everything was sealed properly to prevent future issues. The work was done neatly and efficiently, and he left the area clean when he was finished.If you’re looking for a reliable, skilled, and friendly plumber, I highly recommend [Plumber’s Name]! I’ll definitely be calling him again for any future plumbing needs.
Just happened to kneel near the gas pipe coming in the house and smells gas. I shut off the gas and called them. They were over pretty quick and found the leaks and made my house code compliant. Very happy with having a much safer home.
Fantastic job. We had a pipe burst during to freezing. Baker Brothers came out very quickly and took their time finding the pipe, using the best way to get to it with the least amount of damage to the wall. They stayed until all was good and were so professional and courteous. It was a late night for them and I am so grateful to them for the quick and affordable repair. Amazing service!!!
Be very careful with this company. When you use your credit card to pay, make sure to check carefully before signing on their payment machine. They charged my credit card over $680 when the actual service fee was only $68.I had an agreement with the service provider, and I approved the work. His name is Mike. The first job was fixing a pipe issue in my backyard, replacing it with a new pipe. The price for this was $387.66, which I paid with one credit card. The second job was fixing a noisy toilet, which cost $68, and I paid with a second credit card. I told him to send me an invoice.When he came home he emailed me three invoices:1. $1,166.002. $378.693. $680.00I called them to complain, and they only refunded $300. When I called again, their response was extremely rude. The woman I spoke to refused to return the rest of my money.Everyone, please be careful with this company. I had to report the charges to my credit card provider. These people are very dishonest, so always double-check before signing because their card payment machine is very small.
Excellent service. I had a bathroom leak that needed immediate attention. They were able to accommodate emergency appointment. Daniel Guerrero was very kind and respectful. He did an amazing job and fix the bathroom leak in no time. Very satisfied
I have used Baker Bros consistently for over a year now for the HVAC, plumbing and electrical for my rental house and residence. Contacted Baker Bros to install a second water heater in my residence. They quoted $1,775 for electrical and $3,400 for install (I would supply the water heater). The day of install the technicians asked where the new water heater was located. I had already informed them that I had purchased it from Home Depot. They called the Boss who said that it would cost $200 for them to go get it from Home Depot. The Home Depot is 7 minutes from my residence. I asked the technician if he was kidding. $200 to pick up a water heater??? After spending $1,775 for Baker Bros electrician and going to spend $3,400 for install?? That is nuts to charge a loyal customer $200 for pickup, especially when that customer is spending $5,000 for a water heater install. Price gouging at its finest, shame on you Baker Bros.
Michael Bryan is technician sent by Baker Brothers for our shower line leak. He identified the issue and pinpointed location very quickly. All repairs completed in timely manner. He was courteous and respectful. All was cleaned throughly when work complete! Highly recommend Baker Brothers and especially Michael Bryan. What an asset he is to the company!
Corbin was absolutely phenomenal with resolving our plumbing issue and performing it in a timely manner. After the experience with the original plumber that came out through our home warranty service, they destroyed our yard, did not resolve the issue, and put us thousands of dollars out of money to go nowhere. Baker Brothers and Corbin came out quickly and efficiently, found the problem within minutes, and gave us a quote that was reasonable. Corbin also was very thorough with showing us WHAT the actual issue was, rather than just giving us an estimate. I appreciate all the work he and the company did to help us in our time of need!
Adrain Crosby was very thorough and knowledgeable. He did a wonderful job fixing the issue we had. We were freezing and now we have heated air. Very satisfied with the work. Excellent service!
The two man team you sent was great. Told and showed me what the problem was and told me what all they did. Im a very happy with Bakers whole process. It started with a receptionist friendly yet professional!!!And the repair team were very personable and experienced!!!!Thanks
Great service from Brian for my heating issue! Thorough, professional, knowledgeable, and friendly. He knew exactly what was needed and even went a step beyond. Baker Brothers customer service is exceptional as well... Calls are answered promptly, schedules are accommodating, text notifications as well as calls are at least 30 min ahead (no waiting around for a 4 hour or all day window), pics of the expected tech, and online map view of the tech enroute. Reasonable prices and outstanding service.
Called at 5:15 PM on Monday and had a plumber out here at 9:00 AM on Tuesday! Non-emergency call, just had a backed up drain I couldn’t snake myself. Customer service was excellent as well. Yasir was on time, explained everything very clearly, got the job done quickly, and walked me through next steps to keep my drains clear! Prices were also much better than some other people I’ve used for similar jobs.
Baker Brothers is consistently great. Ive recently used them for plumbing and HVAC installations and their service is simply outstanding. Not only do they complete the job on schedule and to estimate, but they take the time to dress things correctly so that everything functions and looks great. Highly recommend for any projects you may need
Atticus, the Baker Brothers plumber, fixed the leak, replaced the plumbing valves that no longer shut off the water, and installed new kitchen faucet! Not only does everything work but he created more space under the sink cabinet. I am extremely pleased with his work!
Ashton was the best. He helped us with our situation in a timely manner and told my son Happy Birthday. He is very friendly, understanding, and kind. I couldnt have gotten a better blessing then him to come over to help is in our time of need. We had a contractor that was supposed to come by, he never showed or answered the calls or texts after last night. We contacted another company only to be told they can see us tomorrow and they had an opened schedule #noeta. We then called Baker Brothers and it was our best decision. Truly a happy client. He deserves a raise!!!
Had a new water heater installed today. Cristian, my installer, did an excellent job! I had several questions, and he answered all of them thoroughly. He cleaned up the area before he left and hauled off the old heater. Thanks for an easy process!
Drew was great. Great experience. Cant go wrong with warranty.Update: what I thought was great work turned out to be questionable when dealing with their office. I asked for a couple estimates to help with insurance and they never got back to me. I also had questions regarding the thoroughness of their work when doing leak detection and so far no response. Don’t call if you want responsive service.
Highly impressed with the level of service and professionalism Justin Childress showed. He did an exceptional job communicating what actions he was going to take to find our leak and then made sure I was aware of the charges before he moved forward. He was able to take care of the problem on one visit for less than I imagined it would be. I will definitely be using Baker Brothers again! Highly recommend!
Bakers Brothers did a great job I was having electrical issues and my technician, Caleb Patterson, came in and did a complete evaluation and fixed and replaced everything and ensure it was working prior to leaving and kept everything clean. Caleb was very professional and showed he knew what he was doing. I had a great experience.
Update: Unfortunately I had the need of a plumber. Baker Bros sent Javier. Turns out I have a slab leak and also in need of a new hit water heater. I had a thousand questions and Javier was very patient while answering each one. The repairs are scheduled and I am hopeful I don’t have a need for Baker Bros again in the near future, but will call them if I do!James was great. Very personable and professional. He gave me honest options on my repair and took time to explain each one. Will definitely use Baker Brothers again and ask for James!!
Michael Bryan did an excellent job. He is patient and meticulous. He knows his job well. A real professional. Does good workmanship and has good common sense to troubleshoot the problem. He is patient in explaining what he is doing and makes good progress under the circumstance. He is thorough and took the time to cleanup the work area. As a customer this is the kind of person you want doing a job for you. The company also has an efficient system in place making the process smooth and quick. Before the job started the supervisors took some time to follow up with my case, but it was also during the holiday season during the New Year and some not so nice weather going on, so i believe that has something to do with the initial slow response. Once things got started it was smooth sailing. I think Baker Brothers Plumbing is one of the best, if not the best choice if you ever have a plumbing problem. Michael the tech pro was excellent. I am fully satisfied with his work.
Scheduling was simple and felt that our needs were adequately addressed before our appointment. Cristian, our service tech, arrived promptly and finished the job efficiently and diligently. Overall, were very satisfied with the services provided by Baker Brothers Plumbing.
Had a new nest camera/doorbell installed. Ryan and Mikey were professional, personable and quick. Pricing was reasonable as well. I have used Baker Brothers for all electrical, hvac and plumbing work for several years and they always do a great job.
Cody arrived on time with a smile on his face and continued to be a pleasant presence in our house during his visit. He clearly explained everything he was going to do and gave options when possible. He left us with a beautifully installed faucet and updated plumbing beneath our sink to keep leaks at bay. Looks like we’ve found our go to plumbing company! Thank you!
Ryan was very knowledgeable, professional and helpful. I recommend Bakers Brothers! Oh and the price was reasonable for me, a single mother of three. I was hesitant to call but I’m glad I called Bakers Brothers and Ryan was my technician.
Daniel did a great job. He was friendly and very professional. He also explained the process he was performing during the water heater replacement. Really appreciate the work he performed after hours especially as the temperature was dropping because of the wind chill coming from the winter front approaching.
Our old water heater decided to leak… (oh so much fun on January second!) We called Baker Bros because we had had excellent results with them before. This was no exception. Jake was clean and quick. As I have in the past, done some work along these lines, I can also tell he is an excellent plumber. (And he has some excellent stories about his car…) The price was fair. We will continue to go to Baker as the need arises.
Love the reliable and fast service from Baker Bros. Ali and his tech did a phenomenal job in cleaning out our ducks. The house is over 20 years old and was in really bad shape but they did such a thorough job and made sure everything was done completely before leaving the site. I couldn’t be more happy with their service.
Baker Bros Techs have always been very courteous and professional, do their job thoroughly and answer any questions. We use Baker Bros for everything! Kevin did a very good job repairing my water leak issues at a reasonable price and went out of this way to make sure everything was good!
I had an issue with one of two hot water heaters igniting on 2011 tanks. They all said they wouldn’t touch them vs replace them but never even came out to assess if there was a simple issue. After obtaining quotes from others I called Bakers Brothers as a friend had a very positive experience with them late last year. They did provide an over the phone quote and all in cost of repairs that are standard for them including pulling the needed permits from the city which a lot of plumbers fail to do. They set up for a tech to come the next day and first tried to see if they could get it working before pushing to just replace as they were in very good condition. I will note these are 2 50 gallon in a two story home that sit another level up in the attic. Due to age replacing was the consistent conclusion. Within 3 hrs they were done including ensuring they reconnected the circulation plump that I had just replaced late last year. They honored their quote no hidden fees. The technicians were incredible and I honestly didn’t know they were here they were so quiet in getting the job done. They took special care to protect my floors but I honestly barely knew they had removed the old ones because they were so quick, quiet and neat.i inspected the job with Jason the tech and he thoroughly went through all the stuff they did including better reinforcement for the pressure container and more ideal easy access drain and shutoff valves. The job was so neat I couldn’t even tell they ran new pvc up to the tanks. Ironically for what felt like twice the effort than others were including in their quotes their pricing was 25 percent less and the tanks came with a 12 yr warranty ( standard is 6). I would highly recommend them for water heater needs
Cody was very professional, knowledgeable and courteous. He repaired my broken pipe quickly and made it look better than my home builder did. I will definitely use Baker Brothers in the future and would recommend them to my friends and family.
Josh Cohn did a fantastic job explaining the repairs needed. He was very professional, polite, and friendly. I also appreciate him taking the time to answer all of my questions. He was great!
Laine and his assistant did a great job identifying what the problem was and were professional and friendly. I m going to make a list of all the things I want fixed or replaced because I finally have someone I trust to do the job. Confidence in a job well done goes a long way and is hard to find these days. Thank you!
We lost a breaker on Friday night. Baker was able to come out Saturday and not only fix that breaker, but assess our electrical panel, replace all our breakers, add a house surge protector and give us peace of mind! Ryan was professional and I personable. He worked quickly as well. I highly recommend!
My experience with Bakers brother was the best! I Called in, got an estimate, and next day a plumber came over to fix the leak in the ceiling. Evan Roberts provided excellent service! He was so kind to re-explained to me almost 4x of what’s going on and was super knowledgeable about everything when I asked him about the leaking situation. He and his team fixed it within 1 hour as well!I was hestistant to find a trusted plumber but Baker company did a fantastic job with everything from scheduling, to clear transparent pricing, and provided detailed explanations. If you have a leak in your home, I highly recommend using the baker’s brother company. Call Even Roberts to be your plumber if you need it as well!
Hello, my appointment window was between 8:30 and 9:30 am. Andrew showed up at 8:30, very impressive. He was very informative and explained every step he was going to take to locate the leak. He located the leak and triple checked himself to ensure that was to correct location. He offered three different payment options and explained the better option. Thank You Erica Proctor
Ryan was very clean, polite, and professional during the whole process. He came to give us a quote and was patient with all of our questions. During the day of installation, it was a quiet and quick process. Him and a team member had everything completed and picked up in a few hours. They left the area as clean as it was when they came in. I would highly recommend Baker Brothers for your electrical needs.
Noah and Emanuel came to our rescue when frozen pipes led to a water fountain in our backyard. They found the problem, came up with a plan to fix it, and got to work right away. When they found an unexpected positive about the project, Noah let me know and worked to make this mini-crisis turn into something great for the long term use of our house. This team was professional, knowledgeable, friendly, upbeat, and just awesome overall! Thank you both!
Christian was VERY professional and took time to explain the whole process of replacing a water heater. He notified us he was coming and showed up ON TIME! The job was done in an hour. He then explained some features our new heater had such as individual hot and cold water shut off valves and how to adjust water temperature. Best install experience that I have ever had. Kudos to Christian and the Baker Brothers team!Daniel M
Sean came out and couldn’t have asked for anyone better. He took time to explain our options, talk to us about the process and did an amazing job with our issue. Will definitely call back and ask for him again.
Ryan came out and helped me put up a chandelier. He did an exceptional job and listened and helped get it the exact way I want it! Would highly recommend!
Josh did a great job. He called us an hour out to let us know he was on his way. Leak was under ground and under some pave stones. Josh did the hard work to move the stones and hand dig down until he found the leak. He showed me the issue and presented me with a fix and a cost. He completed the work in quick order and briefed me on the solution. Check the meter for evidence of any additional leaks and once I was satisfied, he went on his way. Would be glad to have Josh back on any new plumbing issues.
Having requested an estimate, these folks came out the same day. The representative who would be visiting--Mr. Sparks--called me to say when hed be in and when I indicated Id be in a meeting until 15 minutes after that, he indicated hed stop for gas and be at my address at the time Id just suggested. The update text came through that he was close by and I chose to leave my meeting early rather than potentially miss the consultation appointment, but I should have taken the Mr. Sparks word: the app showed hed stopped at a gas station just up the road from my address exactly like hed said he would, and appeared at my driveway precisely on time, to the minute.It is always advisable to have a question or two on hand to ask a salesperson that you KNOW they wont love to answer from a sales perspective: in this case, why are quotes Im receiving for AC work 25% higher than my understanding of the national average? In my case, I received a cogent and reasonable explanation related to the fact that were building more houses in the Dallas area than nearly anywhere else in the country--working for the schools I know thats the case in my town. Companies charge that much because the demand is there, and thats been consistent with my experience and my discussions with other folks getting similar work done.I appreciated the honesty, integrity and transparency I received from Baker Brothers and from Mr. Sparks. I will likely measure future AC discussions against this experience.
The service was great! Oscar did a phenomenal job. Completed the work super fast and was very upfront on the pricing. Will definitely use Baker Brothers again.
All of the technicians from Baker Brothers have been outstanding. Especially so grateful for Cameron Hukill who came on a Saturday night from more than an hour away to fix my heater - it was 55 degrees in our house, and he fixed everything right away after he diagnosed the issue. He was very personable and explained the issue with his caring expertise. I am so very grateful for Baker Brothers!
Very nice and professional, told us exactly what was happening and gave us a plan of action. Really like the fact that we were sent a text with the bio info of our plumber. They arrived on time and were very efficient. Will definitely be a return customer. We did not know where to turn with our leak issue. Thanks!
Quoted and finished the job within two days (we ordered parts for him to work with) Luis let us know of issues that needed resolved as he worked and was knowledgeable. Quickly and thoroughly finished the job and was friendly the whole time. Would 100% recommend to a friend.
Khalil was our licensed technician and he did a wonderful job. Was thorough, fair, and did not try and recommend something we didn’t need. He was courteous, professional, and efficient! We highly recommend him and Baker Brothers and will be utilizing his services on our other projects!
Carson Delange repaired a broken water line. He was prompt and courteous, explained beforehand what work he was going to preform. When job was done he asked me if I had any questions and was I happy with the service. I definitely recommend Baker Brokers
Ali was fantastic! Took excellent care of my toilet replacement. Was super knowledgeable and efficient. Explained everything he was doing, went over all cost variables. He was a pleasure to have in my home doing the work. And my dogs loved him also. Would 100% recommed!!
The whole experience was great! Having a 50+ year old home, we have used various services over the years - everything from scheduling to the on-site work went smoothly and was well explained at every step. Alex was awesome! She offered more information than any plumber ever has. She took extra time to explain all of our options and the pros/cons of each. We will be requesting her for any future plumbing needs!
Baker Brothers’ James Towns is an excellent plumber and everything about the service has been terrific. The company made appointment scheduling easy. James was great, explained everything and was very thorough, cleaned up too!
Zack was very knowledgeable and thorough. He provided clear options and a as very comfortable to talk with. David from sales also made the experience a positive one. Great customer service
I feel that James was Trustworthy, Educational, & Professional...He gave my situation unrushed & unbiased Attention... I even was able to sign up for affordable membership for future maintenance if needed... Family Plan, for extra security... Extremely Satisfied with Service with Peace of Mind!!!! Much Better than Warranty Companies Out Here!!! Thank
Robert provided excellent customer service! He was friendly, knowledgeable, and took the time to answer all my questions. I really appreciated his professionalism and helpful attitude. Highly recommend!
Kason with Baker Brothers came out to repair a leak at our side of the water meter on the street. He was very professional and checked the system thoroughly before making the repair. We were very satisfied and will continue to use Baker Brothers for our plumbing needs
Received notice that tech was on route at 8:00am. Tech did not arrive until well after 10:l00.Presented tech with a coupon for a 5% VA/senior discount. He said he would take care of it. He didnt.
Ali Saadawi did a great job and made sure the work was 💯 before he left! Even gave me his number and said to call over weekend if we had any problems. Highly recommend!
We developed a leak near our water meter on a day when the low was 21 degrees. Baker Brothers sent Josh out and he immediately diagnosed the problem. Since it was almost dark on a Sunday evening, we agreed to delay the job until Monday morning. Josh arrived 30 minutes early prepared to deal with the issue as well as the frigid temperatures. Leak was repaired and water was back on in less than three hours after having to excavate a large amount of clay soil from near the meter. Since access was needed into our utility room to introduce air into the water line, Josh protected the floor with tarps because it was an extremely muddy job. Cleanup left the room spotless. We will definitely use Baker Brothers again and will request Josh if he is available to do the job. Very professional and answered all of our questions. Job well done Baker Brothers and Josh! Thank you.
Michael did a great job. He came in, loved on my dog and cat too! Got the job done in under 20 minutes! So fast. I was very impressed. he is very polite. Just supprised at how much a 20 minute job would cost. I assume its for transportation, the companies share of the $$ and then his salary. He should go into business for himself!
Ive been a happy plumbing customer of Baker since 2021. Their pricing is great and comes with a warranty. They have always honored their warranty and if something goes wrong they go above and beyond to make things right. Their customer service is truly incredible!
My support from baker bros was outstanding and makes my home so much safer.Saul Gonzalez is such a careful and caring employee.Cameron did a fine job inspecting and advising me of my furnace system. Cameron also gave me a very nice plan to upgrade and add air cleaning systems to my existing HVAC .The Baker Bros has a superb staff and did a good job for me and my home.Note Alejandro Bueno and his partner updated my air filter system and did an amazingly good job,, all cleaned up and working well, thank you and baker bros.
Julio and his apprentice were very punctual, courteous, professional, and did an amazing job installing a gas water heater and only about one hour could not be more pleased!
Tristin came out this morning and unclogged my kitchen drain. Also cleaned the interior walls of the drain pipe. Called at 8 am and they were here by 9:30. Completed the work by 11 AM. Very nice guy and very professional. Thanks for all you did Tristin and Baker Brothers!
You can tell Shawn has been in the plumbing business for quite some time. Shawn has so much knowledge and experience to pull from and was able to identify some very tricky plumbing issues that had stumped other plumbers I had talked to in the past. He was very friendly and helpful and able to explain what was happening and provide me with the best options for addressing them. I appreciated his help and expertise and plan to use Baker Brothers again for any future plumbing projects.
Cody was a great technician! He gave advance notice before arriving and explained where the leak was coming from under my kitchen sink. He resolved the issue in a timely but efficient manner. I love Baker Brothers and would recommend them to anyone.
Our plumber, Javier, was great. He was on time, respectful, listened and explained the situation as it evolved. I found out later that he even helped a neighbor who needed some assistance. Everyone I dealt with at Baker Brothers was friendly and responsive.
Cody did an excellent job of replacing my fill line faucets for my washer. He showed me the correct stainless steel washer fill hoses to purchase, and he took my coupon for the discount. Thank you for employing such an honest and hard-working young man.
Baker Brothers is our go-to for home maintenance and repairs. I can get help immediately which is awesome. Today Storm did an excellent job and a few weeks ago our sewer repair was exceptional. I think our service technician was Josh. He and his helper worked hard digging a deep hole and attaching new PVC.
Sean was great! He did a reloop of my pipes, used the best route with minimal damage & hole cutting to get the desired result. Explained what he was going to do and checked to make sure everything was working correctly and cleaned up before leaving.Chuck came and was also great! He checked my water pressure and made sure it was flowing higher before he left.
Josh with Baker Brothers was wonderful. He immediately solved the problems we were having with our Toilet and our shower and fixed them. He was also very thoughtful, professional and respectful of our home. I would highly recommend Baker Brothers and Josh.
Excellent service by Brian Cheever. He was prompt, professional and very knowledgeable. He worked on configuring our new ECOBEE thermostats for a multi-zone system and understood perfectly what was needed. While here, he clarified some things about how the system was configured. Much more informative than the last very popular vendor I used on my system. I would highly recommend Baker Brothers and, specifically, Brian. I definitely will be requesting him for any future HVAC work.2/19/25 updateHad a new problem and another great experience with Brian. Highly recommend give this place a try.
Tracy was the best. He explained everything he was doing to troubleshooting the issue. Then completed the resolution in no time. He even discounted the charge because he thought it took less effort than anticipated!
Matt at Baker Brothers came out to inspect our 20 year old HVAC system a couple of hours after I called for the first time. He was extremely professional and friendly. He made us feel comfortable about needing to replace our entire system without any hard or high pressure sales techniques. What he did was a more thorough job of evaluating our homes deficiencies than I expected and he offered multiple solutions with different price points and left the decisions to us. After answering all of our questions to my satisfaction before he left our home.
We had an emergency electrical issue. They were out same day, good price, and Ryan was super friendly. They even wore boot covers inside 🙂. I told them they didnt have to, but they insisted.
Baker Brothers always does a high quality job at a reasonable cost. They were quick and done with quality. As always with Baker employed , Dustin Jackson and his partner were courteous, efficient and great to work with. Always a great experience .
We needed a smoke test to figure out a rodent issue, Ali went above and beyond to help us. He found the issue that pest control hadn’t noticed in the two years they’ve been on the job. A++ highly recommend!!
Cant say enough about the great work John Happney did today in servicing the blockage to my kitchen sink. He was communicative on his arrival time & thorough in explaining what was causing the issue after fixing. Thanks much John!
Baker Brothers did an amazing job! Scheduled the night before and had a notification that Dion, my plumber, was headed to me in the morning. Appreciated the accurate arrival window and quick diagnosis and recommended repairs. Dion kept me informed along the way and provided pictures at the end of the service. He was also AWESOME with my kids and gave each one high fives multiple times when he was going in and out of the house. Would absolutely recommend and will use again in the future.
I recently had the pleasure of having Blake Monk from Baker Brothers Plumbing, Air & Electric service my home for a couple of crucial maintenance tasks. Blake replaced the Pressure Reducing Valve and the House Main Service Valve at my property, and I must say, his service was nothing short of exemplary.From the moment Blake arrived, he was professional, courteous, and highly knowledgeable. He took the time to explain each step of the process, ensuring I understood what was being done and why it was necessary. His attention to detail was remarkable, and he made sure everything was perfectly executed.The quality of work done by Blake was top-notch. He was meticulous and efficient, managing to complete all tasks with minimal disruption to our daily routine. After the work was completed, Blake made sure to clean up the area and left it spotless.What impressed me most was Blakes willingness to go above and beyond. He checked our entire plumbing system to ensure there were no additional issues and gave us some great maintenance tips to prevent future problems.Overall, Blakes professionalism, expertise, and dedication to customer satisfaction were evident in every aspect of his work. I highly recommend Blake Monk and Baker Brothers Plumbing, Air & Electric for anyone needing plumbing services. Thanks to Blake, I am confident that our plumbing system is in the best possible condition.
We had our yearly furnace checkup. Excellent customer service .. on time .. personable .. obviously skilled .. great communicator. Explained results of his examination well. A+ for this visit provided by Stephen Nolan & Baker Brothers!!
Josh did an outstanding job fixing my clogged drain! He was not only professional and efficient but also took the time to explain everything to me in detail. He made sure I understood what steps I could take for preventative maintenance in the future. His friendly and approachable demeanor put me at ease, and I felt confident that the issue was completely resolved. I highly recommend Josh for any plumbing needs—he truly goes above and beyond for his customers.
John Hollis came out to look at our hot water heater. He was a big help, & really put our minds at ease. He was able to tell reassure us that there was nothing wrong. He explained some of the issues/sounds we may experience/hear when we have the extreme cold temperatures we’ve been having. He was very courteous & answered all our questions.
Baker brother did a great job on communicating from start to finish. They repairs my initial water leak in a timely fashion. I had to call them back out for a different reason and the second plumber was also very informative and professional. I would highly recommend Baker brothers.
Sean saved our hide! We had a slab leak and honestly didnt know who to turn to. They are professional and great to work with. They explain everything they do and go over all your options.
I negotiated an HVAC replacement with Taylor who came up with several options for review and was not put off when I said It going to be two months before decision time. I called him last Friday and we closed the deal.The Installers (Angel and Jose) worked well together displaying sharp focus, keen determination, and boundless positive energy.I am super thrilled with the new system and truly “Wowed” by the overall sales and service experience.Thank you.
Awesome experience. They booked an appointment quickly for evaluation. They followed that up with performing the work designated the next day. They arrived promptly and were so knowledgeable. They completed the work quickly and extremely well. I absolutely loved the technicians that came. So friendly, with impeccable manners. You have won a new customer for life. Thank you
Cody was exceptional. He knew exactly what to do and was very professional. Cody was great with me as a customer. He explained everything. When he went for parts he called to say when he would return and continued to keep me in the loop. He did excellent work and did it in a very timely manner. He was just wonderful in every way. I really appreciate such a skilled and kind person coming into my home.
So grateful to have found Baker Brothers! From the diagnostics with Garrett (provided so much insight and helped me make the right decision for my plumbing needs) and the work done by Genaro and his team. They were hard workers, timely, used heavier duty parts than what previous plumber used and cleaned up at the end of each work day. Very satisfied with the Baker Brothers team!
A correct diagnosis of my Amana furnace problem, along with concise and specific advice regarding its repair situation. As an older unit it apparently is a brand-specific valve type that must be ordered (no surprise), but the final job quote is what actually sold me. Very fair and reasonable pricing indeed! I highly recommend Mr. Landon Price, he was on time, on target, and straightforward. A most refreshing experience!
Baker Brothers technician Marcus went above and beyond! He worked with me to stay within my budget, did an excellent job, and was great to work with. This is my second time using Baker Brothers this year, and I highly recommend them!
The technician was great, spent over 4 hours trying to unclog my drain. The drain is still clogged and it cost me $226.00. I consider this poor business practices. Not blaming the tech but this is a poor way to run a company. I can’t recommend them!
Kevin molock was very knowledgeable and professional. Did a great job of explaining everything that he was doing? Im very happy and satisfied with his performance.In the future, I would be happy to recommend bakers brother plumbing to my friends and family.
I called baker bros this morning for my 89 yr old mom and they responded really quickly for her. Cody was awesome thanks to him so much for his compassion. Kelly
The electrician we consulted was Caleb Johnson and he did a wonderful job! He was polite, informative and most importantly transparent. I felt confident that we were not being misled for monetary gain in any way, and as a representative of a local business that put me at ease! He gave us several detailed quotes to work with and was very patient throughout the whole process, offering his professional opinion for every question asked. If you’re working with Caleb, you’re in good hands!
Our experience with Ryan Brown today was excellent. This is the first time we’ve used Baker Brothers and if all the other people that work for them are like Ryan then I will definitely be a repeat customer. Ryan was friendly and kind of went the extra mile
Mason from Baker Bros. Was amazing and very knowledgeable. He made me feel extremely comfortable and gave me all the quotes I needed to make my decisions. Thank you Baker Bros for your service today!!! Update Mason came back and did an excellent job once again. Saved us money and we a satisfied with the service.
There are several reasons I keep choosing to use Baker Brothers; communication, fair pricing and knowledgeable technicians today was a reminder of all three reasons listed. Thank you Cody H. for your help today, you were extremely helpful in making some decisions for our home moving forward. Thank you for your prompt arrival and your kind attitude.
With the temps so low my outside faucet was frozen even though it had a cover on. It broke and needed to be replaced. Baker Brother has a plumber out right away. Oscar did a great job!!! I really appreciate his work even in the freezing cold. Thank you Oscar and thank you Baker Brothers. I will always call you for all my plumbing and HVAC needs. If anyone is in need of a great plumbing company, I highly recommend Baker Brothers!
This is the first time we have used Baker Brothers and we could not be happier with the experience. Luis Maldonado is an outstanding Plumber. Very professional and very polite. He gave us several options and explained everything perfectly. He truly went above and beyond and we highly recommend him and Baker Brothers.
Bobby came out to fix a few issues that I had with my shower kit replacement. He took the time to explain the mechanics and what was happening. I appreciated the care he took to identify possible issues, and Im grateful that I feel much less stress now.
Mr Wolfgang was the greatest technician with the service he provided. He made sure that I was informed of the progress and what was needed. He braved the ice and snow to make sure I had lights/heat , very nice personality. God bless him and the company
Great price, no pushy sales tactics and they even lowered the cost of finding the leak when they found out they could fix it by shutting off my sprinklers(the sprinkler company I used will have to repair their system.) Of course my situation is lucky but im super happy with how simple everything was. Easy appointment system, came in at 8:00 and problem was fixed by 9:30. Also workers who use shoe covers when inspecting the inside are always a welcomed sight!
Landon was awesome!!! I hope all of your guys are as kind and respectful as he was. He came in, listened to my concerns, looked at the problem areas and fixed them. He found a few other issues that needed resolving and helped us out with those too. I asked him to take a look at something else for me that was not on my to do list originally and he took a look and fixed it. I will be calling and asking for Landon if I need Baker Brothers for anything else.Baker Brothers’ Dylan Gomez came out to replace our fans on the patio, a new GFCI outlet, and to replace a light in the laundry room. He was very courteous and professional. He explained tk me what to look out for with the fans and how to take care of them. He also helped me with a personal heavy item because he was so strong and I am not. Thanks Dylan.I have only had god experiences with Baker Brothers!
After calling two other plumbers who didnt even answer the phone or reply to my voice mails for hours, I called Baker Bros. I am very happy with the timely, professional and PROMPT service! Ill definitely keep their info handy in case of future need. Oh... And a live person answers the phone! So rare these days, sadly.
Fabulous experience as a new member of their family plan. Very great service! Garrett did an electrical inspection: he was terrific and checked every receptacle, answered all questions and helped me understand a few things that may cause concern in the future. Excellent representative of Baker Brothers!
Was out to the house for about 2 1/2 hours today he’s a gentleman he’s clean. He’s an expert at what he does. He did a wonderful job and I would recommend him to anybody at any time. You have an excellent You for sending him out
Outstanding service from Baker Brothers! Our technician, Michael, was exceptional—he answered all our questions with patience and expertise. He also installed our new thermostat seamlessly. Highly recommend them!
Alex Acosta from Baker Brothers plumbing spent the entire day (2/4/25) replacing our water service line from the street to the house by pulling the new line through the existing line rather than digging up our front yard. Exception job, clean up and checking all faucets inside the house afterwards to ensure everything worked fine. I was very satisfied and highly recommend them.
I am extremely happy with the work that Alex and Ruben from Baker Bothers provided me today. We had a huge leak under our front side walk. I first called another company, but they simply tried to sell me things I didn’t need and charge for multiple hours of diagnosis. Alex and Ruben got right to work, found the issue, and walked me through a variety of options. Alex explained the pros and cons of each option. I felt like he was a very trustworthy person who was genuinely interested in helping me solve the issue at hand. They did a great job, including busting up concrete and repairing some shoddy work that the city did while replacing the side walk. They got the whole job done same day, and my water leak nightmare is over! I am so appreciative of Alex and Ruben for all their expertise, hard work, and professionalism. I hope I never have to call Baker Brothers again, but they made me a loyal customer today. Thank you Alex, Ruben, and Baker Brothers!
We called in the middle of the night due to our schedule when our furnace stopped working properly. We talked to someone that night and had someone out the next day. Lucas was friendly and quick to resolve the issue. Baker Brothers will definitely be my first call for all our needs.
I have consistently excellent experiences with Baker Brothers. We have used them exclusively for our plumbing, electrical, and ac situations and they have been amazing every time. This time Trevor was our tech to install a kitchen faucet. Trevor was exceptional. Very friendly and above and beyond in patience as I had to go to Lowes twice while he was here because I bought the wrong part. He explained how everything worked and took great pride in his work. Cant say enough about his kindness and helpfulness.
James did an excellent job and explained everything in detail. Very knowledgeable about the craft. Jimmie and the guys do great work at Baker Bros. Thanks!!!
Someone came out the same day to address my plumbing concerns. Fidencio fixed the problem I called about and gave us a couple of options for additional work he recommended. No pressure, just information to help us make a decision. Very pleased with the whole experience. Will call them in the future.
Blake was excellent at explaining what needed to be done to fix leak on water line. He got the job done on same day. Was very nice and cleaned up site. Very courteous and focused on job.
I had an issue with my fireplace. It wasnt lighting. I was recommended to call Baker Brothers. They had me set up for an appointment in a day. The technician came out and was able to identify the issue. Needed to flush the gas line. He was knowledgeable, friendly and able to solve the issue quickly. I highly recommend Bakers Brothers. I will use them again. Thanks Javier!!
After getting many ridiculous quotes to do the needed repair, Baker Bros came in with a reasonable quote and did the job very well and quickly. The technicians spent the time to explain what was going on with the options for the repair. Very pleased and would highly recommend to others.
I am so impressed with the level of customer service Chris provided while performing my HVAC inspection and installation of my thermostats. Chris was very kind and went above and beyond. He explained the system to me and provided a detail clear reason for all work that needed to be completed. I would recommend Baker Bros to anyone and Chris is just AMAZING!!!!
Patrick was extremely courteous & knowledgeable. He diagnosed the likely culprit of my smelly plumbing issue & had the necessary materials in his truck to remedy it on the spot. The work was done quickly & to my satisfaction… & the work site was left cleaner than when he arrived. Very well done!
Landon came out to check our system after a lightning strike. He was very professional and extremely knowledgeable. Within a half hour he had diagnosed every issue and was very clear on what repairs were needed. Will definitely use Baker Brothers exclusively from now on thanks to him.
Trevor was a professional from the moment he showed up to our home. He explained what he received in his notes and asked if that was correct and asked if there was anything else going on he could help with. He provided a number quickly and got right to work. My dog was running around and Trevor greeted him. I don’t have enough words to state how comfortable the experience was. Absolutely crushed it from customer service to execution to close.I will be asking for Trevor exclusively when our needs arise.
I called this place to come check out my furance because it wasnt working properly. The technician they sent looked at the unit and pretty much said that we needed to replace the unit and it would cost us 17k. Today I had someone else come look at it from a different company and he pretty much said that the unit needed to be cleaned and did not need to be replaced. So after having the unit cleaned it works flawlessly like it did before. I wouldnt trust this company at all...they are just in the making money business and just want to rip people off.
Superb work by Baker Brothers! Carson provided the utmost customer service. Baker Brothers responsiveness to a leak in my bathroom wall was second to none. When other companies couldn’t support during the weekend, Baker Brothers did! You have made a new customer. Thank you.
Michael and Julian went above and beyond! They came out late on a Saturday evening and took their time to thoroughly diagnose the issue. They patiently explained every step of the way, making sure I understood what was going on. They even provided me with several options at different price points, allowing me to choose the best solution for my situation. I highly recommend their service for anyone looking for knowledgeable and professional help.I had another issue that was quickly resolved by bakers brothers. Noah quickly diagnosed a gas leak and had me up in running in no time. Very happy customer
I’ve been using Baker Brothers for the last year for all my plumbing and electrical needs and it has been a great experience. Everyone is pleasant to speak to and Ricardo was great and quick with the repair I needed. He also provided some great advice which will help with the longevity of the product I got installed.
Great customer service. Very knowledgeable staff and friendly. Never had any issues with them. Would definitely recommend.Update: called Baker Brothers today for a small leak off of the water line that damaged my garage ceiling. They responded and came within 2 hours, replaced the lines and fixed the leak super fast. They also offered to fix the damage the leak caused to my ceiling. Cannot ask for more. They are truly a great company that cares about customer satisfaction. Cannot be happier. I will definitely use them anytime I need plumbing or HVaC. Thank you Baker Brothers!
If I had five Erics, I could rule the world! This guy was fast, professional and friendly. He came here, got to it immediately, cleared the clog,tested it,scoped it again and he was gone! He was in and out in a half an hour and thats manually retracting the snake a 100 feet! And the price was great! I will definitely use the Baker Brothers in the future for all my plumbing needs!
Landon did a great job. I was told by a competitor that the unit needed over $2,500 in repairs and could not guarantee that it would work. Strongly recommended that we replace the unit for $17,000. Landon looked at the unit and cleaned the flame sensor and everything fired up and was working correctly for $159. Definitely will call Baker Brothers first next time.
Saul Gonzalez was our tech and he was awesome! He really took the time to explain everything and why he did what he did. Glad we went with the Baker Brothers team.
My technician Corbin Amos was very polite courtesy and knowledgeable. He explained everything to me and gave me options. He did an amazing job and I am so grateful. Great job and great service.
We had the pleasure of working with Landon, Brandon, Robert, and Juan to get our HVAC system replaced. They took the time to do a full inspection, diagnosed and explained the issues we were facing, and went over several options and solutions. We never once felt like they were overbearing or putting pressure on us to make a choice. We felt really comfortable going with them and we couldn’t be happier. Juan and his team worked tirelessly for an entire day to make sure the new system was installed and working smoothly. Everyone was super polite and extremely professional throughout the process. We are extremely happy with the results! Thank you Baker Bros and all the amazing team members who helped us! I highly recommend them if you have any HVAC needs!
Ricardo did a fantastic job! Friendly, knowledgeable and efficient all at a fair price. What more can a customer ask for? This was my first time using Baker Brothers. I’ll be a return customer in the future!! Thanks for the excellent service, It’s a rarity these days!!👊🏻✌🏻
Gus did a fantastic job replacing our AC unit. He was thorough and professional, taking the time to explain each step of the process as he worked. He even took pictures throughout the installation and went over them with me in detail, ensuring I understood what was being done. His attention to detail and clear communication made the experience smooth and stress-free. Gus was also punctual, respectful of our home, and left the area spotless after the job was finished. I highly recommend him for any AC work!
Michael Bryan was excellent!! He gave me notification on the way, arrived on time, wore shoe covers to protect my floors, put down drop cloth while working on the fire place gas line and charged exactly what he quoted me for replacing the gas line in fireplace. He was thorough in doing the job and clean up.Thanks Michael for getting this done for me and thank you for also doing such an excellent job.It’s good to see people still take pride in their work.Oh and thanks for pointing out and giving me a quote on the water heater violations that need to be addressed.Have a great day
Very pleased with Baker Brothers Electrical Service. Needed one of my smoke detectors replaced and the others inspected. James was very respectful and professional. He was prompt and explained how to identify when units needed replaced. Good job James.
I called two places to see what the availability was for a furnace tune up. The first place said Dec 12th so I called Baker Brother’s. They gave me an appointment for the next day (thank God because this morning was cold). Baker Brother’s called ahead of time as they said they would to confirm if someone was home to let the technician in. Rafael was my service member. He was very professional while in my home inspecting my furnace. He went over in detail what he did showing me pictures of what he found. I really appreciate the level of service Baker Brother’s provided. I will call on them again for the AC tune up come March or if I have a plumbing or electrical in the future.
As far as plumbing goes, there isnt a company I trust more than Baker Bros. Of large companies, they provide the lowest bids on large jobs while also providing a higher grade of service. The plumbers are always polite and friendly, and they show up when I need them to. I highly recommend them for any job, but if its a big job that needs to get done right by someone that can be held accountable, I fully trust Baker Bros.
The Baker Brothers replaced my HVAC today. Every person I worked with was friendly, professional, and helpful. They came out for an estimate the same day I called and did all of the work the following day. All of the techs were great. Definitely recommend.
I requested multiple visits within a couple days (HVAC and plumbing) for general maintenance. Rafael and Dion were very helpful! They took the time to explain all the components. Very courteous and gave notice when they were on the way.
Blake did an excellent job! Offered both the lowest price fix and major price fix if he couldn’t fix/solve my issue. Ended up replacing both water valves for washer/dryer at a reasonable price and fast pace. Polite and knew what he was doing
Anthony was on time and finished the work quickly and efficiently. He explained everything in detail and gave me a price quote before he started the work. He was also friendly and took care to clean up the area before he left. I would definitely call Baker Brothers again.
Gary from Baker Brother was very knowledgeable about HVAC systems and our needs. We appreciate his honesty about the condition of our existing system. He was able to explain in layman’s terms. We will definitely use him when we are ready to replace our system.
Dylan did an outstanding job evaluating our home and brought to light an issue we wouldn’t have discovered on our own. He approached the situation with honesty and expertise, offering multiple solutions without pushing unnecessary services or the most expensive option. His professionalism and knowledge truly stood out. This experience is exactly why we trust Baker Brothers!
David came out within 2 hours of me making a call and helped to alleviate a huge kitchen sink clog! He quickly diagnosed the problem and needed to climb up on the roof to clear the clog. Really appreciate his skillful help! Will absolutely use Baker Brothers again!
Highly recommend Baker Brothers as their initial reviews is why I chose them and Im glad its been proven to be true! My technician Alex was awesome! Efficient and Quick Service.
James did an amazing job, start to finish. He was knowledgeable, courteous, and explained every step before beginning any of the work. Fixed my issue perfectly. I highly recommend Baker Brothers service and James for any job you need help with. They are excellent!
Phenomenal hassle free experience. I am usually skeptical dealing with most companies for services I find online, that being said Nathan came out promptly and did an honest job. I called to have my clean out unclogged, however he was able to run a video down the line, confirm the clog had cleared itself without attempting to charge for anything else. Definitely plan to call them in the future if a need arises for their service!
Kevin was quick to assess the problem with my plumbing (busted spigot due to freezing). We consulted about repair options and once we agreed Kevin was quick to enact the plan I wanted to go forward with. Thanks again!
Lucas Bjornlie was our technician and he did a through review to trouble shoot our problem with our heater. He also advised us that we were still under warranty on the transformer issue we had and was able to reduce the cost of the repair which was great! He was professional, polite and would highly recommend him. Thank you for the great service!
Professional & tenacious!It was near freezing & temp was dropping. He had to go through flagstone deck to find the leak & worked to get it resolved.I really appreciate the time & work he did. The previous homeowner did some addition to the plumbing which made it a mess to clear away & make repairs.
Ryan was very helpful with our plumbing concerns and respectful of our home. He was able to complete all three issues in a short period of time, we will definitely call back in the future for anything that comes up. Thank you!
John did a great job. He had a good idea about what the issue was and went straight to it to correct the situation. He was professional but also personable and a gentleman. I was happy to meet him and remain impressed by the quality personnel that Baker Britgers employs.
Excellent Job! We had a broken pipe that caused flooding. We had a difficult situation to deal with. But Marcus Alvarado the plumber from Baker Brothers Plumbing did an amazing job. He took care of what we felt an almost impossible situation in such a professional and very knowledgeable way! Heaven sent! 😊 After 8 days without water! 😔 Excellent customer service too! 👍🏼 Will definitely use them for our plumbing needs in the future! Thank You!!!
Evan came quickly in response to a gas leak on my property as identified by my utility company. He listened to my concerns and explained what needed to be done to correct the issue and to put me back into safety and compliance. I am pleased with his ability to work with me, even to scheduling work around family issues that could not be changed. I would recommend Baker Brothers to those who encounter these issues.
Baker Bros came the same day I called and asked for service. They fixed the problem quickly and for a reasonable price. I was able to observe the work and learn something. Will call them again if the need arises.
Corbin Amos did a great job on our plumbing! Arrived quickly and was polite and friendly. Very satisfied customer!
I always use Baker Brothers for any plumbing needs. It very easy to schedule an appointment and if they have cancellation they reach out to see if it’s convenient for you if you want to change the schedule. Every technician that has come to my house has been polite, knowledgeable and efficient. Matthew was recently here and he gave me great advice on how to care for the plumbing in my house. He worked clean and was in and out in no time at all. I would give them ten stars if I had the option.
I cant tell you how pleased I was with Jacob Johnson with Baker Brothers, the tech who came out to look at my Water Heater tank that was popping like popcorn every few hours. Very annoying especially at night. He took the time to empty out the mineral deposits in the main tank and fix a slow leak in a T&P valve that was replaced. The noise is not 100% stopped but 90% better with the popping noises. I was told prior that this popping issue couldnt be fixed although the tanks are only 3 years old. He was professional and knew what he was doing. Much appreciated.
I had a great experience with Cody Hoyl today. He was on time, informative and figured out our water heater issue quickly. Loved that I could track when he was coming to the house online as well. Great service.Update: Marco Lara came out to do the install and was quick, professional, and courteous. He did a great job in half the time I assumed it was going to take.
I was so impressed with the customer service of this company! Awesome, polite phone rep! My technician, Dan, was knowledgeable and personable! He quickly assessed my broken outdoor faucet and had the replacement part on hand. From arrival to job done, it was maybe 30 mins! Dan even answered some basic plumbing questions I had. He was terrific! I’ll be using these folks again should I have a plumbing need!
Noah was great! Very thorough and professional. And I also appreciated him asking if there was anything else he needed me to have him look at while he was here.
Brandon and Cameron came out and did some work on my AC unit, running tests and checking connections, when I told them the outside unit wasnt turning on. They were thorough and allowed me to watch and ask questions the entire time they worked and didnt hide any information from me. I highly recommend Baker Brothers for any and all of your AC needs.NEW: I recently had Dion out for a plumbing visit and he did not disappoint. He was thorough in his investigation of a slight leak I had for my water heater. Not only did he fix the leak he helped examine other points of water fixtures in my house and had some great tips for general upkeep that will benefit my home in the long run. I can really appreciate his knowledge and expertise and hope that when you call Baker Brothers you get to have a wonderful experience just like I did.
Wolfgang Kiess was very knowledgeable and efficient in diagnosing , and then correcting the problem. He was courteous, kind, and professional. He went above and beyond while completing the job at a reasonable price! I am so glad I contacted Baker Brothers and purchased the Family Plan!
I called Baker Brothers and was able to get a same day appointment. The technician was called to let me know his eta. When he arrived, he was courteous, knowledgeable, and cleaned up after himself, I will definitely use them again.
Cary did a great job, and was very friendly! I appreciated how quickly he located the issue. I will use Baker Brothers again!
Cameron did a great job. Quick to diagnose the issue, and resolved it within an hour. He also showed professionalism that is hard to get these days in the services industry. I can see first hand that Cameron enjoys his work and that he strives to ensure that the customers are taken good care of.
Our tech was professional and knowledgeable. We certainly didn’t like the news but that wasn’t his fault. Compressor went out but thankfully it was under warranty.They came out today as soon as possible and got us fixed up again. Price was as quoted. Both techs were absolutely friendly and knowledgeable of what they were doing. Would recommend.One other comment, we called two companies right in town of Prosper. One was closed until middle of the following week. The other never would answer the phone. Baker Brothers answered the phone and communicated with us over the top which as a business owner myself communication is key for me.
Ryan was fantastic! Timely, friendly, knowledgeable & did great work! Our family has used Baker Brothers for years. Best in the business.
I have been a customers for years and part of the family plan. Baker Brothers is slightly more expensive than others, but up until know I was happy to pay a premium for their impeccable customer service. Well, not anymore. They had the brilliant idea to introduce an AI agent: so on top of paying a premium, they want you to interact with a machine so they can save some extra money. Not me. Family plan is going to be canceled in the morning.
James T did a great job checking on my tub/shower issue and gave me 3 options to choose from. I appreciate that he didn’t use any pressure tactics to close the sale. Thank you for the great service.
Garrett was very helpful in addressing my concerns with the electrical in my home. What started as a simple quote, evolved to discovering a safety concern in my living room that could have been disastrous. I really appreciate the time he spent on explaining my options and offering several approaches to fixing my issue.
David Cruz from Baker Brothers was friendly and professional. He arrived early, completed the work to my satisfaction, then cleaned up before leaving. I’m pleased with Baker Brothers. Their plumbers are very well trained.
2/26/25 update:I had a water leak that looked like one of my water heaters might have failed. Alex Wampler arrived at the apointed time (got an eMail and text notification). He determined one of the flex lines failed. He replaced the damaged one and also the other three as they could have a defect. Since the workmanship has a 12 month warranty, I expected to be charged for the labor but the whole charge was $0. Reinforced my impression that Baker Brothers has INTEGRITY with a capital I. Totally satisifed.1/18/24 UPDATE:I referred a friend who was facing a questionable complete system replacement for over $9k and the Baker Brothers tech diagnosed the problem and fixed it for $250. They continue to exceed expectations. You should at least give them a call and find out what experts with integrity do.FIRST REVIEW 12/14/23: Baker Brothers Plumbing, Air & Electric are rock stars. Dalton Broussard and his helper did an exceptional job in replacing two gas water heaters. They improved the piping and were exceptionally professional in every way. Baker Brothers will definitely be on my go to list for work in their skill area. No upselling, just reasonable high quality workmanship. 12 year warranty (L&M) is reassuring. Communication, updates, access through the home office was exceptional. I could not ask for anything more. Thank you.
Great company! Noah was very thorough, professional and very detailed. He identified the problem and fixed it. Yay!!!Happy customer! :-)
Cameron was very helpful With the whole process. He and Josh did a great job with my AC Concerns. I would highly recommend Baker Brothers.(Follow up) On October 2 Billy McMahon came to my home to replace 2 AC coils. Billy was very respectful and professional. He did a great job overall and I would highly recommend Billy and Baker Brothers for any of your AC or heating concerns.
We called Baker Brothers because we could hear running water under our pier and beam house. They sent Luis out to fix the problem for us. He had to make his way through a lot of mud in the crawl space to get to the location to make the repair and was careful not to make a mess in the house when he exited. He did an amazing and professional job for us.
We had a toilet reset & two lavatory faucets installed. Both service technicians were professional, friendly, knowledgeable, and fast working. Both jobs were done to our satisfaction. We will use Baker Brothers for any upcoming plumbing problems that may occur.
We had a great experience with James! He did a great job repairing our shower which needed a new valve. James did a good job breaking down the pricing for different aspects of the repair and giving my husband and I space to discuss it (rather than pressuring us into a certain repair).He also was very kind and great with our 5-year-old (who is homeschooled)—he answered all of his questions and taught him as he went along with the repair. It was very sweet.Good experience all around!
Baker Brothers is our go-to HVAC company. We gave BB a try after years of trying other companies and always being let down or feeling that we were being scammed. The team at BB has always been professional and straightforward. They actually stand behind the work they do too (a welcome change).The techs are great. You receive a text message with info and a picture before a stranger shows up at your home. Jason M was in my home yesterday, and just like the rest, he was professional, helpful, and didnt leave a mess behind.
Alex exceeded my expectations. I was stressed about our plumbing and he explained the potential issues and solutions. We discussed pricing and provided his professional opinion. All in all he did an excellent job. I will use Baker Brothers plumbing for future business.
Baker Brothers was prompt in responding to my need for immediate service by dispatching a plumber the very next morning.Ricardo showed up on-time and completed work quickly and competently.Pricing was fair and I was very satisfied with the work. I would recommend Baker Brothers and Ricardo and will definitely use them in the future.
Baker Brothers is quick, dependable, never lets us down and never recommends more than we need. That last part is so rare. I trust their staff implicitly.
I had an emergency hot water crisis and I had to take an invigorating cold shower. I called Baker Brothers (recommended by my sister) and they scheduled service the same day and had Marco Lara at my house in about 2 hours. Hot Water Heater had seen its last day. Marco showed me what the problem was and gave me a quote for a new one. When I asked how long would I have to wait fir them to get a new one ordered and delivered... much to my surprise he said he had a new tank on his truck and they are ready to install it as soon as I approved the work order. He was quick, efficient and had it installed in about 40 minutes. We had hot water in about 45 minutes after he left. I would definitely use this company again for my plumbing needs. I will look into their Family Plan too.
The service was excellent, my problem was electrical outlets not working in the owners bedroom, Mr. Dylan Gomez inspected my main panel, inspected the outlets where the problems were and explained the service plan, the cost to troubleshoot, and repair. He found my problems made the necessary repairs and all of the outlets were working.. He was excellent, I highly recommend this servicemen with Baker Brothers.
Derek did a fantastic job reviewing the system and providing multiple estimates. He was able to quickly locate the issue and replace the garbage disposal which was the source of our issue. He was clean and prompt with service and willing to explain and demonstrate along the way for my ever inquiring curious mind. 10/10 stars!
Andrew explained everything to us in detail. Would definitely request Andrew again. He confirmed a slab leak. Requested Andrew to do the work. He did an outstanding job. The whole crew was very efficient and great at what they do. Baker brothers has hired very well. From now on, Baker Brothers is our plumber.
I have never had to call a plumber before contacting Baker Brothers today. To say that they are efficient, modern, great communicators would literally be an understatement. They are extremely thorough from the front desk to the service tech. Extremely friendly and quick to resolution. I HIGHLY recommend them if you are in the Prosper / North Dallas area. Thank you for your service Baker Brothers!
Garrett was very friendly, knowledgeable and investigated the breaker box and told us what needed to be done and the warranty that comes with his work. He said he would get the required parts himself, install and test. All the information was very useful. I would definitely recommend Garrett!
Speedy, helpful, done correctly. Carson L. took good care of us and made sure that he did everything correctly. Work was done well and was done quickly. Team showed up on time. He took the time to ask questions, listen and then provide next steps. Definitely recommend.
Marcos and Renaldo were very professional! The work they did was timely! They made sure they answered all my questions and cleaned the excess water from the leak before they left. I’m very satisfied with the work they performed on installing my new water heater!
I can’t thank Dustin and his coworker at Baker Brothers Plumbing enough for incredible service! We had an emergency gas leak, and they responded immediately, working tirelessly late into the night to make sure everything was safe. Their dedication, professionalism, and attention to detail were truly impressive. Despite the long hours, they were friendly, thorough, and made sure we understood everything they were doing. I highly recommend them for any plumbing service. Exceptional service and peace of mind!