Pretty Cool AC Heating And Refrigeration Inc

Pretty Cool AC is outstanding. We just had them install a new air handler and condenser, and they did the job quickly and cleanly. The workers were very polite and took their time to keep our home as clean as they found it.

Every Pretty Cool AC employee we have met has been a true pleasure to work with. We always feel confident that they are looking out for what’s best for us and doing the best work possible. Highly recommended.

They installed our HVAC over a year ago, and they were very reasonably priced. They were professional and did a great job. They did not try to sell us items or services we did not need. I would definitely recommend them.

Joseph was great! On time, professional, friendly, and thorough. He even came back shortly after leaving to check the emergency heat. Problem solved quickly. Thank you!

They were prompt and professional from start to finish. The technician was thorough in inspecting my system and explained everything clearly, offering helpful advice without pushing unnecessary services. My AC is running smoothly now, and I couldn be happier with the service. Highly recommend....

Pretty Cool AC does a really professional job of installing their air additions. The installation on the left is pretty cool AC and the one on the right is another company installation. Pretty cool came to my house and installed a new air condition and the other one I sent back because it was defective and very unprofessionally installed. I am very happy that I contacted pretty cool AC. I will be using them again in the near future

They were fast and called me twice to keep me updated on the time. Joseph was very clear and respectful. The price was reasonable. I was very happy.

Joseph and his team did a great job,they‘ve installed new heat pump system for reasonable price.They are professionals and knowledgeable,I would highly recommend Pretty Cool AC/Heating.Thank you Joseph!

They went above and beyond to make sure my air conditioning system was working perfectly. The technician even offered to help troubleshoot an unrelated issue I was having with my thermostat. Great customer service and excellent work.

We’ve been using this company for a few years now, and they never disappoint! The technician was thorough, efficient, and explained what was done. I always trust them to keep our home comfortable.

The tech was very knowledgeable and was able to diagnose a leak in a reasonable timeframe. The estimate was clear and reasonable, considering the work that needed to be done.

I’ve used several HVAC companies in the past, but this one stands out. They were honest, transparent with their pricing, and didn’t try to upsell me on anything I didn’t need. I felt very comfortable throughout the entire process. Great value for the price, and the work was top-notch. I’m a customer for life!!!

Over the weekend, while trying to enjoy a leisurely drive in the country, we received an emergency text about the AC not working from our tenants in TX. AC in the winter you might ask, well it was including the heat as well. Needless to say, money is tight and that was just another problem since we just had the roof replaced. I looked up Pretty Cool AC on my phone and I couldnt have picked a better establishment. They were honest and fair with their pricing and didnt try to hike up the price because this was truly an unexpected emergency situation. Joseph from Pretty Cool AC was absolutely on point from start to finish. He was very attentive to our concerns and was very prompt with assigning one of his technicians to come out and not only diagnos, but also fix the problem with our HVAC system. And kept us informed about what truly had happened. Turns out that one of the tenants had tampered with the thermostat and tried to replace it without our consent. And blew a fuse. And then called us saying that they didnt know what happened but the HVAC is not working.Because of Josephs honesty. we were able to enforce the tenants to pay for the repair because that was unauthorized tampering. They should have notified us immediately if there was a problem with the thermostat. We could have easily been out of $225.00.I cannot thank Joseph and Michael from Pretty Cool AC for their speedy repair, knowledge, honesty and overall professionalism.

Job done well. No hard upselling like other companies wich is very nice. Quickly found what the issue was and fixed it. Would definitely recommend and have them out again if needed.

This is the best AC company in Texas. Not only do they have the absolute best prices, but they also go far above and beyond with the quality of work they provide.

Joseph installed a new system for me and has supported my HVAC needs for the last two years. I’ve been very happy with their service. Thank you.

Joseph works tirelessly to make sure his customers are taken care of. He went above and beyond on more than one occasion to complete projects to my high standards.

Good, honest business that will go the extra mile to get a job done right. The team is great at what they do.

The contractor worker was a very good communicator...and the boss also help me find a way to finance easily that I dont have to break my bank...thank you for your service

Joseph was great. He was pleasant and respectful. Was on time for the scheduled appointment.

Had the opportunity to do business with Joe Hunter and I have to say that he is down to earth and will keep it honest with you. If you need HVAC services give him a call

Their employees are conscientious and very nice to work with. You can fully trust the work they do!

With three complete systems being installed in one day, the team was efficient and polite throughout the massive job.

These guys have been my go-to for years. Always professional, and they get the job done right.

Joe was great! I called him and he showed up and fixed the problem same day! His pricing was fair and he was super quick. I would call on him again and also recommend him!

I happened to find Pretty Cool after doing a Google search for A/C company’s when our A/C was struggling to keep the house cool. Joesph was able to come that day and was very thorough. He answered all my questions (and I had a lot!) and was very professional. We will definitely be calling Joesph in the future with any issues we have. Thanks Joesph!!

The technicians and office team are excellent. I give them 10 out of five stars!!!

Joseph was amazing!! Very honest and took his time diagnosing the issue!! Couldn’t be happier!!!

Joseph Hunter and his team are absolutely amazing. The service and quality they provide are so refreshing!!

Highly recommend them. Joseph Hunter was thorough and explained options for repair and timing clearly.

Truly appreciate Pretty Cool AC! I had been using a different company for AC services for the past year. Most recently, they gave me an excessive quote stating that I may need a new unit. I needed a second opinion and came across Pretty Cool AC and they were able to fit me into their schedule same day. Fixed the issue within 30 minutes at a reasonable price. Thank you very much for the phenomenal service, educating me on the issue, and honesty. Recommend to anyone looking for a reputable HVAC company.

Great work. Excellent craftsmanship, customer service team, and follow-up.

They did such a great job!! They got it done professionally and on time!!

Mr. Joseph. Has always provided great service. I have been calling him since I moved into my home. He is very Fast, friendly and gets the work done. Its hard to find someone who will service a mobile home and he has always been able to provide service. Definitely 5 star service!

Great service!! We needed to have the HVAC serviced at a commercial property due to a move-out and Joseph was able to fit us in same day. Appreciate the prompt service and reasonable pricing, thank you!

Very speedy response. And great customer service, but most of all very honest..... Definitely will call again for service!

Joseph did an excellent job, was courteous and went above and beyond.

Joseph was very professional and arrived the same day I called about my AC problem. He diagnosed the problem and fixed it even with a small adjustment to help in the future.

Everything was explained to us very well. All questions were answered in detail. Would never use anyone else.

Arrived at appointment time. Explained what needed to be done. Were very satisfied with the service.

The person who fixed the air conditioner was very nice and professional and was able to fix the problem right away.

Mr. Joesph came through in the clutch , and short notice. I’m a hvac Tec myself , and I couldn’t get to it. Me & his mindset knew we couldn’t leave the customer in this Texas heat , with no a.c.I called late evening , to see when he could squeeze me in , and he did so the next morning!Had his crew meet at the supply on time !Did everything I ask for his crew to do , and they did. Clean install, great vaccum pulled , and customer said the service was great !Appreciate ye boss. One for the books , and manyyyy more to go.- #HvacPete ✍🏾

Exceeded expectations. Joseph was a really nice guy very thorough

I cant recommend Pretty Cool AC enough. Joe is very professional and personable. I was referred to him by my father-in-law, and Im extremely pleased by Joe and his staff. Theyre very reasonable and know their stuff. I have a list of guys for various household repairs, maintenance, tasks, etc., and Joe is officially my A/C guy.

Always available and friendly and get the job done when you need them to.

Does great work and is informative about issues that could come up and preventative measures.

Joseph provided awesome service. He was able to get to the issue resolved. We were scheduled quickly and he arrived on time. I would definitely recommend!

Joseph responded quickly - the next day, and corresponded with me via text and by telephone regarding the parts he ordered and his arrival to my home. When he arrived, he listened patiently to all my concerns and was thorough, knowledgeable, and professional throughout. He serviced my HVAC problems and provided me with an efficient and affordable solution. He also provided me with a referral in case I wanted to follow-up on other concerns he observed I had.I would highly recommend Joseph to any customer looking for honest, affordable and professional HVAC services.

I reached out to Pretty Cool A/C & Heating Company. He quickly responded back to my inquiry, he brought my old A/C unit back to life and Im very thankful he took care of my problems. I will recommend Joe Hunter. All of my friends and family for A/C and Heating needs.Very reliable and respectful personAnd the price was very fairGreat customer service. Call the guy he will help you out too.Kim Carter.

Review for Joseph of Pretty Cool A/c and His Crew:Joseph and his crew are the gold standard by which other A/C companies should be measured. Their expertise, professionalism, and dedication to their craft are truly commendable. Here are some key points that stood out during my experience:Expert Knowledge: Josephs in-depth knowledge of Mini Split A/C units and their installation requirements inspired confidence. He answered all my questions with clarity and made sure I understood the technical aspects.Professionalism: Joseph and his team were punctual, courteous, and respectful throughout the installation process. They treated my home with care, and the work area was left clean and tidy after the installation was completed.Efficiency: The installation process was swift and efficient, without compromising on quality. It was evident that Joseph and his crew were well-trained and experienced in handling Mini Split A/C units.Customer-Focused: They genuinely cared about my cooling needs and provided a solution that was tailored to my specific requirements. Their attention to detail ensured that the system was set up optimally for maximum efficiency.Outstanding Results: The Mini Split A/C unit they installed works flawlessly, and I have noticed a significant improvement in cooling efficiency compared to my old system.Overall, I cant recommend Joseph and his crew highly enough. If youre looking for a reliable, knowledgeable, and customer-centric A/C company for your Mini Split A/C installation, look no further. They truly set the standard for excellence in their field, and I am grateful to have had the opportunity to work with them.

I inquired a few days ago about a noisy outdoor unit and was happily greeted with a quick call and email response. The owner spoke with me directly and set an appointment to fit my schedule. On the day of the appointment Mr. Hunter arrived right on time and I was even given text notifications while he was en route.The service was quick and professional which made my day start off on the right foot! Mr. Hunter was transparent with pricing and very knowledgeable about my AC needs. Because I have an older unit he even sent me a detailed quote about upgrading when I’m ready.We spoke casually after he was done I paid right on my porch.Pretty Cool AC is five stars, 10/10, and A+!

He was thorough and he explained what he was doing to me.

Neat, efficient, and very clear explanation about my HVAC system. Thanks

Joseph was thorough and explained options for repair and timing clearly.

Joseph Hunter came out and was great. He worked fast and was very professional. I know I’ll be using Pretty Cool AC, Pretty Cool AC, Heating And Refrigeration Inc if we have any more problems with our gas system. Thanks Joesph!

Very professional business. Joseph came out when scheduled and provided a courtesy reminder the night before and eta in the morning. On time and the compressor replacement and recharge was swift. I highly recommend!

Been using Pretty Cool for a few years. He has definitely extended the service life of my age challenged system. He just performed an emergency call for me as my run capacitor went out overnight; showed within an hour of my text and completed the job in about 45 minutes. Recommend you add him to your list of trusted contractors.

Joseph was great. He showed up on time and was very professional. Milestone tried to sell me on a $15k replacement unit for my less than 10 year old system and I wanted a second option. Glad I called Joseph. He looked it over and saw it needed some Freon but was not in need of replacing. I signed up for their bi-annual service and ditched Milestone. I value honesty and that’s what I got from this company.

Outstanding service would recommend this company anytime

Thank you for responding so quickly and providing a cost-effective solution.

Really good work! Joe was great and easy to work with! Knowledgeable and great with communication. Very fair pricing!

In today’s times it’s hard to get people to pick up the phone, be on time, and be honest. However, I was happy to work with Joe and his business because he’s responsive, honest, and was on time. My indoor and outdoor units both went completely out. Joe and team were able to get both replaced and everything is working right now! I would give them a call if I needed hvac services in the future. Give them a call!

Excellent Service. Great pricing. Joseph found the problem within minutes of his arrival after two previous AC companies misdiagnosed the issue and still charged me. Joseph fixed the problem and even went further to check the rest of my AC unit. He even gave my preventive tips to avoid further problems. Pretty Cool is now my personal AC and Heating company and would strongly recommend anyone in need of service to give them a call!

Exceptional service. Highly recommended

Joseph and his team replaced our ac/heating system. He was responsive, on time for both the estimate and the replacement and extremely professional and friendly. His team put canvas on the floors and they showed the utmost respect for our property. He will be our hvac person from now on. Great job!

I needed a/c inspection the same day. I called around and others was needing 1-3 days to come out, but not Pretty Cool. Sameday service, very knowledgeable and friendly. I highly recommend.

Very reliable, professional and knowledgeable. Pricing is reasonable compared to most AC companies and I personally respect how he educates you throughout the process. Ive used this service a couple of times for two different problems with both being emergency situations after business hours. I would definitely refer this company to anyone in need of service. Surely give them a call before you make your final decision!Thanks again Pretty Cool A/C for all youve done.

Our A/C stopped working at 9pm Friday night and Joe was at our home at 8am on a Saturday. He was prompt and quickly fixed the issue. The temperature was over 100 degrees and we were so grateful that Joe scheduled us so quickly, especially on the weekend. Definitely use this company!

I have used this company for two years straight! They are amazing. They have fixed my air the same day everytime I have called. I appreciate their attentiveness and caring spirit. Thank you so much!

Every time we need him he comes the same day to fix our AC

This guys are really reliable and they’ll fix your refrigeration equipment.

Joseph was so quick and efficient to come help! I called at 7:30am and he was at our house at 9. He was very friendly and was quick to answer any questions we had. Will definitely call him in the future for any other hvac needs.

Joseph Hunter from Pretty Cool AC & Heating came yesterday to our home to fix the heating system. He did an excellent job. We were very impressed with his knowledge and professionalism. He was friendly and courteous. We highly recommend them.

The AC tech Joseph showed up early and was very professional and informative. He contacted my home warranty to make sure communication was clear and fixed my problem very quickly. I’ll call them again if I have any issues.

It was a great experience Joe was very professional, on time actually early he did a phenomenal job I will be recommending him to all my family and friends.

Joseph came to make an AC repair the same day I called. He was very professional and the service was inexpensive, what else could you ask for! If you want to keep your family cool in the summer and warm in the winter Pretty Cool should be the only company you call.

Great experience with Joseph. Not the cheapest, however, you get what you pay for. No issues with the unit since the installation of my new unit. Thanks Jo!

Called them up, and they made sure I had heat this winter!

Contacted Joseph and he came out the same day to see what was wrong with our AC. We went with a new unit Im so happy. Top service great price dont hesitate to call him. I will recommend Pretty Cool AC.

I left them a message through their website and they contacted me shortly after they open this morning. They were here the same morning. Extremely professional. Explained everything. I will definitely be contacting them with any HVAC needs in the future.

Joseph was honest, very efficient, responsible pricing, very informative about my A/C problems find and fixed the problem quickly, and reliable with quick scheduling and servicing. Highly Appreciated & Recommended!

He was here 20 minutes, great guyThank yall ,I will be using pretty cool air again

As resident of Frisco, Texas, we needed a qualified, trusted, honest company to help with our AC issue. Pretty Cool AC is just that.Joseph (Jo) came on time, quickly found solution to the issue, fixed with cost effective approach

Joe & his crew were very professional, skilled, knowledgeable and customer service oriented. We were very pleased with his service and affordability of units. We will definitely recommend him to others....The Smiths

Joseph was awesome, arrived early, and was thorough! I will definitely use this company again if I have any AC issues.

They do a great job and I highly recommend them. It took him no time to locate the problem and fix our issue. I will definitely use them again in the future.

Same day repair with a fair price. Professional service. Fixed our ac quickly. Will definitely use them again when needing repair.

Joseph and his associate were very professional, tenacious, and kind. I would highly recommend them! They have gained a new customer!

Joseph was sent out to diagnose and service our intermittent heat issue. He arrived a day early (with a call ahead to make sure that was okay!) After spending time thoroughly looking at our system with various tools, he found out our thermostat was bad. He replaced it and all issues resolved. Jospeh texted the next day to ensure things were working properly.Great guy and great service!

I recently needed to get my entire hvac system replaced in my new home. I contacted pretty cool and Joseph gave saved me 1k on a brand hvac new system. Installation was completed the same day I made my appt. I would recommend them to everyone

Great Job and service reasonable prices

Good honest guy that will be up front about the issue and costs. Ive used this company multiple times for repairs and maintenance. Competitive pricing and very responsive. Im so glad to have someone local in the Balch Springs, Mesquite and Seagoville area that is dependable and knowledgeable in HVAC maintenance and repairs. I will be referring all my neighbors. Thank you!

Called them first thing and they were out within a half hour. Finished within an hour and did not charge much at all. House is cooling down! So thankful.

Joseph got here the same day I called, he was professional, knowledgeable, and got my furnace going again. He was a life saver!

Joseph was awesome to work with. Efficient, effective, and more than fair pricing. Highly recommend him for all your HVAC needs!!

Our office was getting hotter by the minute. They arrived 30 mins after I called them and AC is running perfectly now. Only took an hour for the repairs. Very professional.

Joe is Pretty Cool! No really... the name fits, cuz thats what he is and what he provides during the hot summers. Sue Pretty Cool and you will not live to regret it.

Joe showed up on time and after 20 mins discovered my problem. After less than ahour my ac was up and running. I would recommend him he is very polite and professional.

My AC quit working last Friday around 7 oclock at night, i called my regular ac company tech came out charged me for an after hour service call and told me that my compressor was dead and i needed to buy a whole new system. Found the number for Pretty Cool so i gave them a call, when the technician came out he found that my capacitor had failed causing the fan motor to cut off and the compressor to over heat, he replaced the capacitor and used my garden hose to cool the compressor, and he didnt beat me over the head with pricing either. I will definitely be recommending Pretty Cool to all my friends family and neighbors...

Joseph was thorough and explained options for repair and timing clearly.