Sears Appliance Repair

WARNING-SCAM NOTICE- I simply called in to get a quote for someone to come and fix my microwave. I never requested an appointment of any kind. When I hung up, An appointment popped up on my personal calendar on my phone. I had been scheduled for a $250 appointment on a Saturday that would have $150 charge attached to it for being outside of a weekday. how did they get access to my personal calendar? All I gave them was my cell phone number and my email address. I did not ask for an appointment! If I had not have noticed this appointment and called the person to cancel. They would’ve just showed up at my door and I would have been charged massive amounts of money. I must be honest in the past I had the Sears home warranty for my first time repair with them. I got a 50% discount, after that I couldn’t get anyone to come and fix any other appliances. It was constant runaround and I never got my moneys worth for the monthly fee. Where did the old-school Sears go? Honesty and professionalism? Sears has become a scam artist! That’s so sad. !!

Tashawn was very knowledgeable with his work and was able to fix my AC unit.I have had 3 technicians come out. Shawn is the only one that came in a Sears van. He was great. My issue is all 3 times I had to wait 2 or weeks to get an appointment. I’ve had Sears at different homes for nearly forty years. Until the last 2-3 years it has been prompt service. I’ve had refrigerators replaced I’ve been given an allowance for spoiled foods and many other excellent experiences with you until you were bought by CINCH. This has been an absolute nightmare since then. I keep getting technicians that do patchwork and then have to keep coming back to do this fix and that little fix for the same problem. WHY?

The technician quickly identified the problem based on experience and listening to our description and the sounds the dryer was making and quickly made the repair. We didn’t notice until he left that the interior dryer light stopped working so they are coming out to fix that.

Mario was very knowledgeable about washers and we learned so much from him, from the best cycles for cottons, how much liquid detergent to use, and the proper way to clean the machine monthly.

Terrible! They keep sending the same tech.and he is rude and want fix my fridge. I have called a couple of times to speak to a supervisor and they want let me. Never again will I use them. Going to contact the Better Business Bureau!

Charles & Mario came and did what no other techs did. They fixed my microwave. After seven parts were tried by the other techs. Charles & Mario figured it out to reprogram the microwave. I have been waiting since Oct 20th for that to happen. Thanks Charles & Mario

The The technician was nice and did a great job. I have no problem with him, but the charges were too high for the services render relative to the market.

Promptly arrived and communicated with me before coming to my house. He was professional and serviced my appliance in a timely manner. I would recommend using for service repairs.

Our service man was amazing and so respectful. One of the best I have dealt with in years!! The sears website for appointment, not so much. I waited all day for a service appointment and nobody showed up and I had no way of contacting anybody on the website. I had to go through my warranty service to contact Sears to find out what was going on. Constructive criticism, I would say put some thing on your website where we can find out and confirm if the appointment is taking place without waiting all day and no one showing up.

Noah is the 3rd technician sent out to repair our icemaker issue. He installed 2nd icemaker and we still dont have ice. The Sears Home Services system is frustrating because you can rarely speak to a representative . When you do it doesnt help because all they give you is lip service and no follow up as promised. Noah was pleasant and on time but did not resolve our issue.

Showed up late. My appt time was from 8a-12pm: he showed up at 145pm. He spent less than 2 mins in the attic furnace and then a few minutes outside furnace. I know he drained it, but left the hose where he used it. He didn’t put it back where he found it. He also didn’t fully close the attic door. And he left without even talking to me about my maintenance. He was ok I’m done and left. I don’t even know if he did everything he was supposed to. And I don’t even know if my hvac is working ok. I’m really disappointed with the service.

The technician was extraordinarily professional, courteous, and knowledgeable. He is a great ambassador to the Sears brand.

I thought I had a problem with my washer, but Louis said everything was good. I asked him to check my dryer while here. He explained to me what he found. I had tried to call to schedule my appointment a few days earlier. I made 4 calls and stayed on the phone for 30 minutes twice. There was no option to receive a return call. You have to schedule on-line. Then you get a call asking what is wrong with your appliance. They shouldn’t have a phone number if they won’t answer it. That’s what upset me. I wanted to talk to someone.

The technician was great but why was I charged the 100.00 dollars when nothing was wrong at least it should have been half seniors really don’t have a chance

I saw my neighbor had Sears come to their home to fix an appliance. He had good things to say about them. I saw their number on the van and I called to book the appointment for my dishwasher. My technician called me an hour and a half in advance to let me know he was on his way. He was able to fix, or I should say reboot, my 20 year old Kenmore dishwasher. The parts I needed replacing aren’t made anymore. I’m happy he was able to get it working again after a year of handwashing dishes myself. He gave me tips on how to maintain it working as long as possible.

Mario was very experienced and I appreciated all the expertise that he was able to use to both educate me as a first time appliance owner and to complete the service

Technician was timely, respectful, congenial, knowledgeable and most importantly able to quickly repair my washer. He’s a rockstar!

Why the payment receipt for $1,174.55? We have a Sears Protect Plan for the past 10 years. on which we are billed and we pay $61.69 monthly for the last 10 years. If we mast be billed then there is no reason to have the protection plan when a repair is needed. We could have bought a brand new Refrigerator for less than that!

My dryer stopped blowing heat all of a sudden and Google led me to Sears. I was hesitant while reading the reviews but when I saw that previous customers mentioned having a great experience with Mario, I decided to roll with it since he would be my tech as well.I am glad that I kept the appointment because Mario was was friendly and did a wonderful job repairing my dryer. The man knows his stuff!!Within minutes he diagnosed the issue and let me know what to expect for repair. He finished the job in no time and educated me on how to keep my appliances in good shape.If I ever need a repair tech again, it MUST be Mario. He saved the day and gained Sears a new customer. Thank you!!

Bradley was knowledgeable, professional, and arrived ahead of the scheduled time (which was a bonus). He checked over each part of my washing machine to make sure nothing was overlooked. He gave me advice on how to take care of my machine to extend its working life.

Tony was on time & very thorough. Did an excellent job. Said he has been with Sears since 1979…that says a lot about the company & the man.

Mario was excellent! He called to let me know that he was on his way and arrived within the timeframe that I selected. He quickly diagnosed the problem with the washer, possible reasons why it happened and gave me my options. Through out the process he provided some helpful tips on how to maintain the washer. Highly recommend Mario!

First off the technician Andrew was great. He arrived and promptly took care of the two issues we had with the Kenmore Elite refrigerator and was gone shortly afterward. The two stars is actually over-rated for the service department and schedulers. They did not listen to me as I told them of the problems. They made up a problem which was not even close to the actual problem. Next was the appointment window of 7am - 6pm. That is 11 hours waiting for a call and a technician to advise us as to when he might arrive. Surely Sears can do better than 11 hours for a customer to wait. The darn sure didnt wait that long to charge my card when I purchased the Service Agreement.Good technicianVery poor everything else.

He was excellent, on time, knew his job well, and explained everything ! Very nice guy, would like to use again!

Tony came after ten and got a he job done quickly. Im very pleased

I would give O stars if that were an option. My home warranty contracted Sears not me. I have had absolutely 3 TERRIBLE experiences with Sears Home Warranty this month. The technician who was sent to repair my dryer lied and made me pat $50 extra for an optional service that he insisted was required before he could replace the heating element. 2 weeks later the drain pump on my washing machine went out. Home Warranty sent Sears again. It took the tech almost a week to order the part after he was in my home, then I had to wait another week for Sears to send a tech to install today but Sears never assigned a technician with my appointment so now I have to wait 4 more days for them to hopefully get one to my home. Will update on the 2nd if they show up. Beware Sears is no longer a trustworthy company. They don’t even require their technicians to be licensed or certified. Any DIYer can open a DBA and contract for Sears now.

Great service tech. I asked for 2 techs. I had a very heavy fridge door to install. The tech did a great job by himself.

This is a scam company. Do not use them!!Charged me $151.00 for a trip charge just to tell me they needed to charge me an additional $151.00 because they would need a second technician to assist in repairing the dryer. I then asked what the total for the trip charges and the repair would be $861.15. I can replace the dryer for $699.00. What makes this even better is their customer experience department called me to let me know that the technician was on their way (a little late) and when I explained the situation she said well you have a nice day

The repair man never showed up to my house, said that he had to spend extra time on another call, and was not able to make it. This morning I got a receipt in my email stating that the repair was performed, Im glad that I went through this experience so that I can let people know not do business with them. This is the third time they have gotten paid while my refrigerator was never worked on.

Our technician was very thorough and extremely polite and professional. I would highly recommend Sears. He order the right parts and came on time to fix our refrigerator. Thank you!

Byron, service technician, was on time on Wednesday, June 12, 2924, and replaced the part on the washing machine. Good job.I had received a text indicating a unknown service technician would be coming for repairs on TUESDAY, June 11, between 1:00pm-5:00pm.HOWEVER....No service technician came on June 11th, and no text was sent giving any details regarding June 11th.Your contact website to get any updates or rescheduling information is PATHETIC!!!Hopefully, this information can be used to improve your process for notifying and updating the status of the repair work scheduling.

This is the 2nd time Ive lost food because of my refrigerator/freezer. I have not gotten reimbursed for this lost but I hope to. The tec. that was sent was a sears repairman and not a contractor. I think it is finally fixed.

Appointment time was between 7-6. Tech didnt get here til well after 7. Changed times 3 different times. Got here just to tell me what I was already told when I made the appointment. Tech didnt diagnose anything and I still got charged $128 after being told only $109 for labor fee without getting any labor done. I definitely wasted my money. I would gladly love a refund

Tech was professional and knowledgeable! He diagnosed the issue quickly and scheduled follow up repair service with parts to be replaced. Personable and professional! Thank you!!

The first technician that came correctly diagnosed the problem and ordered the parts, the second technician came and replaced the parts. Both were very professional and very easy to speak with.On the other hand Sears Service on the phone were a complete failure, my return service was scheduled for 10-10-2023 I received my email confirmation the parts were shipped to my house and then nothing, no phone call no email, no text message, I called at 6pm and the whole phone tree is a joke, no live person to talk to. Next day 10-11-2023 I called many different phone numbers and finally got a live person, who had absolutely no answers I asked to speak to a supervisor and was told none were available and took my number and said they would call me back. 2 hours later no call I went through the phone gymnastics to get a person on the phone same response no information. I asked for my issue to be escalated since my refrigerator was now 1.5 weeks not working, I was assured I would get a call from management, it never happened. The technician came today at 4:30pm and my refrigerator is now working albeit 48 hours past when it was to be fixed and no phone call, email or text from anyone at Sears Service. Very happy with the technicians who diagnosed and fixed the refrigerator 5 stars for them. For the call center and associated supervisors I give a big fat zero!

Very knowledgeable. Very polite. Very quick. In, repaired, and out in less than an hour.

Update: emailed them as they asked below and radio silent.I paid $108 service fee for the technician to agree with my diagnosis of the machine without even touching the machine. The technician came, I repeated exactly what I entered in the appointment which was I believe the control panel needs replaced because the washer would only power on after being unplugged and replugged. Without touching the machine, the technician agreed left to his van for 40 minutes just to come back and quote me roughly $900 to fix. I just bought a equal or better new washer with install and warranty for that price. I will be more than happy to remove or update this post if I can get a refund for the pointless visit.

My repair was done in a timely manner and the repairman seemed quite knowledgeable. The only thing I would do differently would be to give customers a 4 hr window instead of 8. I could have gotten a lot of errands accomplished and still been back at 3 when he actually came, though I was told to reserve 8-5 as my time to be home.

I have several appliances covered under Sears Home Warranty contacts. They are very responsive and have performed exceptional repair service. Warranty contacts arent overly priced. The only drawback is they dont give me a repair window until 7:30 - 8am the day of the scheduled repair.

Andrew was knowledgeable and courteous.I originally bought this Kenmore French Door refrigerator almost 4 years ago simply because I thought I was getting a Kenmore whom I trusted completely and have never had a problem...Kenmore washer lasted 25 years! Dryer 20 years! Refrigerator 20 years...and come to find out, it has a LG compressor which we already had to replace once little over a year ago and now we need to replace again for $2400. So needless to say, we paid the Diagnostic /Service fee only and will go another route with a refrigerator that is NOT a Kenmore.

The repairman was great the business is not so good. They cant seem to get it right with scheduling - I had to reschedule three times and waited all day for three days before someone came out! It is most difficult to talk to a real person, so no one to complain to, no one to be responsible and no one to call me to let me know thy didnt schedule me in correctly.

Service Tech was great! Responsive, courteous and professional.The ONLY frustration was with the automated scheduling! I think to have an 11 hour window (7AM - 6PM) of opportunity for a repair is unreasonable - to expect someone to take off work and wait without being able to narrow the time frame. The automated message should also clarify the difference in Reschedule verses Confirm current appointment - this caused some confusion and delay.

I have always had great experiences with sears techs. Todays visit was no different. They explained everything to me and gave my instructions on what I needed to have done after they leave. That was not included in my warranty. Very polite and friendly.

Very poor service . Sears master agreement doesnt work . We owned a front loader for years . All of the Meany service Tec worked on our front loader with no result. After two months of waiting to be made whole , Sears finely agreed to replace our machine BUT they switch machine . they said we had a top loader not a front loader. this is our front loader which no one could not repair. And we were given replacement money for a top loader. not a front loader. BOGAS WHAT A RIPOFF!!!!!

Serigo was excellent. He arrived sooner than expected and finished the work very quickly. He knew exactly what he was doing and was a very friendly and helpful young man. Thank you so very for all your help and for getting my oven repaired. God Bless You.

Mario was wonderful! Very knowledgeable and explained everything well. I would highly recommend him & Sears to everyone and we will definitely call & ask for him again!Thank you so much for the great service!

Kevin was absolutely AWESOME. He came to our home after 2 other repairmen refused to enter, because we had a small dog. AnnyE never said we needed to put our animals up and refused to enter our house after he was rescheduled for our repair. Kevin came in like a breath of sunshine, evaluated our problem, listened to our efforts and set to work. After 5 minutes, he identified a clogged water hose, replaced the coupling and proceeded to confirm his work and we watched with joy as the water flowed from the door as expected. Kevin wiped the floor of the overflow, replaced the fridge to its spot in our kitchen, showed us the replaced coupling and said..THANK YOU for letting me work on your refrigerator. What a nice young man. Happy Birthday next week Kevin. Thank you for your professional service and for FINALLY fixing a problem the other repairmen didnt want to work on because we have a small dog.

The technician was polite, professional and respectful.Thank you very much to your team of professionals!!!

I was completely satisfied with the service I received on my washer and dryer after I called the phone number on my Kenmore washer. There could not have been better quality time spent on the problems that had been plaguing me for several months. It is such a relief to turn them on and use them now! Theres nothing like being repaid with honesty when you spend good money to have a job done.

Technician showed up late, had us waiting from 7:00am to 7:45pm, with no notification..text nor call to say he was running late.In less than 3 minutes he replaced the ice maker box, without doing a thorough test to determine what is causing out refrigerator to be making continuous loud noise. Within 24 hours, the fridge is now making the same noise.I called your company to request someone else to come out to fix it tomorrow. I was on hold for 40, minutes. Then I was transferred 4 times and ended being transferred to a wrong company that has nothing to do with my situation!!!God help!!!

Quoted me $700 to fix a $200 dryer. So I went to a parts store, bought a $44 heating element for the dryer and fixed it in an hour watching a YouTube video.After I paid him $100 to tell me it was broken (already knew that obviously). He was a nice guy but that’s pretty much par for the course now.

* Technician was very thorough in the job he did. I feel he did everything possible to fix my refrigerator/freezer. The end result is the fridge/ freezer can’t be repaired after five repair attempts . A replacement is the solution to this problem. Please replace!A BIG thank you to the Sears technician for your time and much, much Effort.

Refrigerator misdiagnosed and or faulty circuit board arrived. And after $737 later, it’s still broken.

The experience and the service was professional & courteous. Victor was very knowledgeable, friendly and considerate. My husband and I were very impressed with his work. We would definitely recommend Victor to anyone.

Travis was very friendly, explaining everything he needed to do! He was quick and efficient!

Scott excellent tech. Explains refrig issues calmly and professionally

So its been over a week waiting for an ice maker for my fridge! Called two different numbers, absolutley the worst phone experience possible. They dont even give you a chance to ask a simple question like what is the status of my part?. No, one number had a 20 minute wait time the other just sends you to a dead end with no live human being to speak to and hangs up on you!. You cant even leave a message! Very poor customer service!! Dont waste your hard earned money buying a warranty with these folks! Unless you want to get stuck holding the bag!!

Collin arrived on time. He was very thorough as he kept me informed about what he was doing and his findings. Collin was very professional.

The repairman is great! Very professional and friendly! Whatever yall pay him should be increased!

Extremely disappointed with the service weve received from Sears regarding a repair to our Kenmore fridge that isnt even 1 year old. Just be aware that if they send Anny to your house to do a service call and you have any animals he will refuse to enter your premises, and claim that it is against company policy for him to work where there are animals, further more he will make a note to Sears that you refused to put the animals away even if they are in a crate or removed from the situation entirely.He literally lied to us about a fake policy, and said we refused to put animals away and they still sent him back to our house. I dont know how you could be a service technician that has to go in peoples houses and have such a bad attitude about animals.Weve now had no water or ice on our fridge since September on a fridge that is less than 1 year since purchase.from Sears..

Mr. Micah was good and very knowledgeable and fixing our refrigerator cannot think of enough for a job well done👍🏽

Service technician was outstanding and friendly. Had us fixed in a timely manner

I am dealing with an interrmittent malfunction in my main window unit, which was not happening on the day of my appt. Huy was unable to verify which part needed to be replaced, but felt sure he knows what the issue is. He spent the time necessary to diagnose and test the system, as well as to give me pointers that should help to reduce the frequency. With his expert knowledge, I feel confident that this issue will soon be completely resolved.

Mario was VERY transparent, always on time, worked quickly and quietly. He was VERY educational and informative. I wish we had assigned technicians instead of always receiving different ones. We felt very comfortable with him. 10/10!

* The service man that fixed our refrigerator was very professional, courteously, and explained the problem with my appliance and what needed to be done. He was patient to let me clean it a little while he had all the shelves out. Good character trait. If we use Sears again for other repairs, this service technician is welcome to come back.

Sears used to be a great company. I don’t know what happened but their service is absolutely the worst on the planet. They don’t mind taking your money for a service plan but don’t expect them to perform what they promise. Our washer has been broken going on eight weeks. Seers will come out never have parts have to order parts and this is been going on for eight weeks. So far they have been out to repair the washer six times and it’s still not fixed. The last time they said it was flooded our washroom. Today a senior technician was to be out today between one and five and it’s a no-show. Their next visit will be visit number seven. I am highly disappointed and would recommend no one to use any type of warranty service plan with sears, they will not perform, they won’t return phone calls and their customer service is -0

Tech was professional, on time and VERY HELPFUL with AC challenges. Best Hvac Ive worked with in DFW. Thank you!

We had signed up for text & email notification of repair status, which was scheduled for a Monday 10am-2m. On Monday, we received a message at 7:45am that the tech was on the way. He never showed up, and when going back to the scheduling site, it said we were now scheduled for the following day 10am-2pm. We called customer service, but they couldnt get any answers from dispatch or explain the change. We needed to provide notes about contact, access & time, but the notes section was limited to just a few characters, and needs to be expanded. Luckily we were available the following day, and the notification system worked correctly that day. The repair tech did a good job on the assigned repair (replaced fan motor) as far as we can tell; however, he signed us up for a whole house maintenance plan that we had previously declined, which we had to take time to cancel.

Very Professional and attentive. He was very knowledgeable about our products.

I had an appointment Thursday 03/12/2020.I had already had my fridge diagnosed by another repairman who told me it was the compressor and would be about $1200 to repair, but he said this model of Kenmore Elites had a major recall on the compressors and Sears would fix it for free under that recall.So I call the 800 number and the customer service representative told me same thing. Yes major recall on your item, It’s covered - no service call fee.Your service guy shows up, types in the full serial number and explains that my particular model was made by LG not Frigidaire (or vice versa, I honestly can’t remember now)He confirmed the fridge costs more to repair than to just get a new one. And only the ones made by the other company were covered by that recall. But the agent who made the appointment didn’t check full model number to confirm so they didnt realize yours actually wasn’t included. So now he wants to be paid the service fee for coming out here. I explain I was told it was a covered repair so I’m not prepared to pay and I call the 800 number on speaker with him there. We wasted at least 45 minutes getting transferred around, dealing with call center people with heavy accents and limited English, even got sent to billing claims, etc. That person said we had bad connection, confirmed my number and said he’d call me right back. Of course he didn’t.Your contracted repairman said he sees this all the time, (the LG/Frigidaire confusion) he finally said let me see if I can call and get through to a real person. He couldn’t either, so he said I’ll just bill you at this address, and you can keep trying to contact claims.

The technician was friendly and knowledgeable. I appreciated the advanced phone call to clarify the issue in order to attempt to resolve my refrigerator repair in a single visit.

He was on time courteous and knowledgeable. The only problem is that the microwave keeps shorting out after a few days. I really think we need a new one instead of just replacing parts but that is the insurance companies fault not his. We will see if this latest repair holds up or if we do indeed need a new one.

Horrible experience....the customer service representative were great in the beginning!!! Had a technician come out and diagnosed the appliance however once the part came in the technician was a no show,no call. Im currently still waiting to get refunded for service that I never received

Tech was outstanding. Cost for actual repairs I would pay was far more than I was led to believe when I signed up for the service plan. I will try to cancel my service plan

Its technician was on time it was very competent in his field and diagnose the problem quickly. He didnt seem to second thought what he needed to do he just did it and fix the problem in a quick in short time. Was very pleasant and let us know exactly what with the problem was and what he did to fix the problem. Ask if we need any other parts such as water filters any other service that he could do that Sears provided. Youll have a good technician working for yall.

Luis was terrific! He explained everything he did. He listened to my concerns. Hes a very kind person

Absolutely ridiculous. Technician did not perform the work because the label on the oven worned out and model and serial number is not visible. I send the pictures and serial number prior to the arrival and he had the lower element to replace it.Unacceptable behavior and attitude from the technician.

This was the 4th time Robert Cassaza was scheduled to repair our broken refrigerator and only the 2nd time he has showed up. The original appointment was for Monday, 09/28. He didnt arrive during the scheduled window, call to say he wouldnt be able to make it or return my phone call. I called him the following day. He said I wasnt on his list of service calls and, in any case, he was injured with a knee problem and wouldnt be working for the next two weeks. He told me I should call the service department and reschedule the appointment. The service department gave me a phone number for overflow appointments. I waited on hold for over an hour on three separate occasions trying to get an appointment. No one ever took my call. We were finally able to rebook an appointment after I contacted Sears through their Face Book page. The scheduling people sent Robert. Initially he called early in the day and said he would be there sometime today. He arrived inside the appointment window. He diagnosed the problem as a sensor that needed to be reset. He said we should empty the fridge, open the doors and have the power switched off. We did that and the unit seems to be working at the moment. During his visit Robert didnt seem capable of standing without leaning against the cabinets, island or refrigerator. He left smudges on all the surfaces and didnt clean up after himself. Did I mention he talks to himself while he works? I will continue to monitor the issue as Im hopeful but not convinced its been resolved. As I mentioned earlier Robert has been to our house before. The ice machine broke and he diagnosed it as a water fill line that had somehow become misdirected. It was actually a cracked water fill line and had to be replaced by another technician. Of course this took two more trips and two more weeks. Overall we are very dissatisfied with the quality of the product and the level of service we are experiencing.

I scheduled a service call for my refrigerator. All the food in my entire unit was freezing - not just the freezer compartment. The tech that was dispatched was not interested in solving the problem. His “technical” remedy was to change the position of the crisper vents and said that would solve the problem in the crisper compartments. He also told me to leave the freezer and lower compartment temperatures at the lowest settings and everything would be fine. I explained to him that if I had another occurrence of the same problem after he left I would lose more food because I could not set the temperature any lower. To this, he said to call back and ask for another appointment if that happened. When, I brought up the question of frozen foods (vegetables, fruits, etc.), he told me simply to take out what was frozen, thaw it up, put it back in the refrigerator, and use it. His attitude was very cavalier about my concerns, the food I lost, and the food expense that I might incur if he did not at least attempt to resolve the problem. I asked him if he was going to repair my unit. He replied that the temperature was good so there was nothing wrong. He said that he “could not fix something that was not broken”. Finally, he unexpectedly and abruptly told me “We’re done!”, I’m leaving!”, “Good day!”, closed his laptop, picked up his gear, and stormed out of my home. This is not the type of non-communicative, unprofessional behavior I expect when a service tech comes to my house. I certainly do not expect for someone to come into my home, judge me of dull intellect, essentially disrespect me, subsequently talk down to me, and NOT at least attempt to repair my refrigerator. I pay good money for a service and I want good service for my money. Subsequently, I had to wait two additional days for another tech to come and assess the problem - and more than a week until the ordered part arrived and was installed in my unit.

Do not use this company. My issue is still not resolved and it is impossible to get in communication with a live person for assistance. I have chatted with their customer service team multiple times with no resolution. I have emailed billing with no response. Communication is impossible once they have received payment for services. I still have a broken washer and am out the money I paid them with no end in sight.

On time and knowledgeable & quickly saw problem with refrigerator.

This was the WORST experience ever!!! It took over 2 weeks to get my furnace fixed. No one knew who ordered the parts needed. I had the parts store calling me to find out what type of parts I needed & ordered. Im the customer. I shouldnt have to know the exact part being ordered. When I called, I was transferred numerous times. I made numerous calls and no one seemed to know what was going on. I paid extra money for an extended warranty. If this is the type of service I will get in the future, then I will NO LONGER BUY another warranty from Sears!

The technician was very professional and courteous. He put my mind at ease to explain that everything checked out and was working properly. I valued his comments.

The Sears repair person called just prior to arriving to alert us that he was close by. He was very pleasant and professional and got right to work. We did not have a repair per se but only wanted to have our stove checked out to make sure it was lighting correctly and that the oven temperature was correct. The repair person performed all these tasks easily and quickly and all the time being pleasant and personable. We are very please with our stove and with the service agreement we purchased.

Tech came and was friendly and very efficient. Checked my fridge and told me the issues and quoted me the cost. I chose to decline.the repairs as it was going to cost about as much as buying a new fridge would. Tech understood gave me some advice about recycling it and then was on his way.Great service. No pressure. If I have the situation again Ill use them.

Anny stayed and ensured that the fridge and ice maker were in working order; one of the best techs weve had from CHOICE HW.

I’m so disappointed with this repair service. I have a refrigerator that’s only two years old, not cooling or freezing. It has been out for two weeks. The first time a tech came out April the ninth said the evaporator was bad had to order the part. It would be a couple of day. It took 4 days, and it took 4 more days to get another tech out here to install the part. Two days later it stops working again. They tell me I have to have 3-5 completed calls before they replace it. How much more food do I have to loose before they go ahead and replace this refrigerator. It don’t take a rocket scientist to see that this refrigerator needs to be replaced. I have also had others issues too. I gave one star but if I could give a zero I would. I use to feel like Sears was the best place to buy your appliance. Time have certainly brought about a change.

I bought the parts for my kenmore washer and installed them before the technician came out to the house. He diagnosed the problem and found that I did not press two plugs back in all the way. He pressed them in before telling me what the problem was. That cost me $257.00

Byron was fantastic. Great tech!

Gentleman that came were very professional and fixed the immediate problem.

It took me 78 minutes on the phone to set up this appointment because Sears didnt have a record of my extended warranty good thing I had my receipt.. then when the serviceman came he didnt replace the glass top . The glass top has pit mark in it he wouldnt replace it unless none of the burners work and he was supposed to give my stove check up make sure everything was working properly like its supposed . Needless to say I will not be buying anything from Sears anymore especially if this is how they warranty their work

Technician came out and said it was a compressor covered under warranty then switched and said it was a controller board not cover under warranty. Then proceeded to charge me $8XX.00 for the repair saying it would be fixed. Then I asked when completing the repair how long until I know its fixed since the issue was the Kenmore Elite fridge not cooling. He said a couple hours and I would be good. 8 hours later no change and had to wait on the phone for 45 mins to have AEhomeservice (Sears outsource joke) to tell me it would be another fee to fix the fridge which they later changed to its covered by a recall. They will be back out again to change the compressor next week. If not fixed I will be reporting to the BBB as charging people to not fix a problem is wrong! I didnt know it was AEhomeservice until they showed up as sears sends emails under their name.

My experience was great but I may have felt differently if we didnt have the warranty! Our freezer door wasnt closing completely so the technician tied two zip ties to the top drawer in order for it to stay in place. The total cost would have been $198 for that if we didnt have a warranty. For two zip ties! Goes to show how worth it it is to purchase a warranty when you purchase an appliance. But overall I was pleased with the service and would recommend Sears to anyone.

The technician did not do any diagnosis. All he did was use a thermometer, and despite being told the system was intermittently not cooling he simply said it’s cooling now there’s nothing I can do. Refused to do any additional diagnosis. I would not recommend using this service - it was a waste of money.

Sears has dragged my refridgerator repair out for 5 month! There is no way I can contact a person in the continental U.S. to discuss my complaints. They are never in contact, but keep charging me monthly. I have already paid the part in advance and feel totally ripped off. There is no physical address for Sears Service. I am being held hostage to a bunch of crooks and scammers. I am not sure they will EVER COMPLETE my repair, get the part to me, or return my deposit. It doesnt get any worse than dealing with Sears Appliance Repair. What a disappointment! They should be class action sued by the state attorney general, seriously. I hope this helps someone avoid the frustration I have thus far endured with no end in sight.

Professional, punctual, honest, and our service guy Anny was sweet, polite, and an all around GOOD GUY!

The appointment window we were given was 3:00 to 6:00 PM; repair tech called at about 5:30 PM to let us know he wouldnt make it until between 7:30 and 8:30 PM. His schedule was laid out where it was virtually impossible to make our appointment time. Frustrating.The technician was polite and knowledgeable, though we did have some communication difficulty due to his heavy accent.Overall we were pleased with the service.

My technician, Anny, was professional, kept me apprised of his arrival time. Quickly figured out the problem with my refrigerator and fixed. Super nice.

The Sears Service Representative arrived within the appointed time. He was easy to work with and explained what he was doing. Our washer and dryer were up and running in no time. All and all it was a great experience. We would recommend Sears appliance repair whole-heartedly.Thanks

I called for a maintenance check on my riding mower. I asked if he could fix my headlights, too. He didnt answer (he didnt fix.) WORST - he almost ruined my mower by not putting the oil drain plug in tight. After the first time I used it and parked it on the patio, there was a huge oil spot under it, Called to talk to someone, transferred several times, after 45 minutes gave up. My neighbor came over and showed me turning the plug a full turn tighter. No more leak! And he didnt put the side plate back on properly so it fell off (never fallen off before.) I didnt see it and ran over it. Ruined. Will NEVER use the folks agAIN. I cant even find anyone to complain to.

Technician showed up, looked at appliance, told us what was wrong and said hes waiting on approval from Choice Warranty. He then said Choice would contact us and collected the fee. Choice is supposed to be assigning another technician. I dont know why???

Technician Luis was very professional and did a great job. He answered all my questions and the maintenance was performed quickly and accurately. Would recommend this service technician to anyone needing a washer repair.

Mario was very thorough, efficient and answered all of my questions

The installer was great. He diagnosed and fixed the problem in 30 minutes. However, the bill was $600, but he said if I signed up for an annual warranty, he would deduct $300. That type of business sucks and will not use Sears repair again.

The was the 3rd service appt on my washer and all 3 technicians were prompt, courteous, professional, and left the work area clean. If you need a home warranty, please consider Sears.

The Sears of my childhood was a wonderful company. I have been using Sears home appliance repair for years with complete satisfaction. After yesterday’s experience I will absolutely never call them again. Reasons are:1) they charged $200 for a $60 part. A quick check on the internet provides the retail cost of a water valve2) they charged $300 for labor for a competent technician to perform maintenance. He was in our home no more than 1 hour and part of that time was spent discussing Sears home warranties, which we did not purchase, thank God. $300/hour....let that soak in. That is by far the highest rate I have ever paid for labor of any kind.I am simply stunned at how an American icon, like Sears, has stooped so low. They are NOT the company of my youth. I have never felt so “ripped off”.

This entire repair process has been a total nightmarish disaster! Firstly, the issue was misdiagnosed, with the motor & circuit board being replaced, when what needed to be replaced was the motor & blade. Because of the recurrent noise the defective blade was making, another visit was scheduled, when it was determined the blade was defective & an order placed. Although I called Sears multiple times to impress upon them that the motor was running continuously & the noise was great, & that the motor was definitely going to fail, the order was never expedited. The motor eventually failed 2 days prior to the part arriving & therefor 3 days prior to the technicians visit, thus causing me to throw out several items from both my freezer & fridge. Although advised that the motor was out, when the tech arrived, not being aware of the issue, he hadnt a replacement motor. As such, he wasnt able to do anything, but to order additional parts. He advised that I call to have the delivery of parts expedited, which I did. However, upon calling this morning it appears as though nothing has been expedited. How long does one have to put up with this type of abysmal service?

Well i am not happy. They came out accessed the problem ordered parts, had to come back to install. The next tech said thats not the problem, its the wiring harness its throwing a te1 code. Orders one has to come back to install. He comes back begins to install and finds a loose wire and tells me i dont need the harness. I get a refund i think havent received it yet but the dryer still does not work. Now waiting for another tech to come look at the dryer. 2 months almost this has been going on.

I was very satisfied with my Sears refrigerator repair. They called with an estimated time of arrival and then called when they saw that they were gaining to be longer than expected. Kevin was very courteous and professional and if I need repairs in the future I will ask for him.

I got charged $115 for the technician to come to my house to tell me that he couldnt get the parts to fix my Kenmore oven. My 11 year old double oven works great except the hinge on the top oven is not tight. When I made the appointment online for them to come out, I checked a box to say it was the door. It seems like maybe their website needs to ask what the model number is and maybe even have a comment line to be more specific about the problem. I didnt need them to charge me for coming out and giving me a diagnosis. I knew what the problem was! I specifically went with Sears because I assumed they could fix it.

Byron was very professional. Super helpful and provided us with great information. He was very efficient and arrived within a reasonable time.

Collin never showed up, forged my signature on the forms that were emailed to me, and I currently can’t get ahold of anyone at sears!!!

Rrepair man was right on time 8am as stated.He did a good job and repaired my dryer.I feel the cost was high as he had it repaired inside of 40 minutes.A bearing was bad inside a roller in the back of the dryer. Ann inexpensive part and minimal time to replace. My bill was $193.32 , which I feel was excessive .

Received service on a riding lawnmower. Tech is very knowledgeable. He knew right away just from cranking it, what the problem appeared to be. Got the appropriate parts ordered, and got it back to purring like a kitten.

The tech that came found our problem immediately. He did not have the needed bolt (or whatever was missing), and went to many stores to find it. It was finally found at Pep Boys. He had to purchase the part by paying out of his pocket! I hope Sears reimburses him for this. He could have left me and I would have had to reschedule if he had not been so kind. The service rendered was exceptional.

My first Sears repair job on my downstairs unit went ok (5 weeks ago), although I later found an access hole to the coil was left open. Then about 3 weeks ago my upstairs unit went out. Tech came out found the coil frozen and even though the inside unit was still running, he was never going to check the outside unit. He told me he needed to come back the next day to check pressures as they would read wrong while frozen. he turned off the inside unit by the switch and told me we had a bad thermostat. He then gathered his stuff went out to the truck and was filling out paperwork. I noticed the outside unit was still running and suggested to him maybe a stuck contacter. He went out and checked it out and sure enough it was a stuck contacter. He changed the contacter and the thermostat (which I probably didnt need since the reason the system was on was because of the contacter). So after changing both items he started processing payment and told me that I needed a new system because this one has low freon and the coil looks like it had been leaking, he quoted me estimates of $2000 to replace coil and upwards of $10000 for new system. He said if I dont go for complete system he had to have sales guy out. We planned for sales guy to come out, thinking system would work good enough in meantime. Processed payment and he left. So we turned on system and to my surprise it would not cool at all. My next question was, why did he charge me for 2 parts that didnt fix the system. I would have expected him to take the contacter and the thermostat back off and only charge for labor. As the total for those 2 items were over $500 and after already paying $300 for the previous trip. So I called customer service, they told me that someone would call me within 48 hours. 46 hours later I received an email saying i needed to call them for my window air service because they do not have enough information as to why they need to call me. I call them back and they put in a request for the actual department to call me within 48 hours. Now going on 100+ hours and I get this survey. I hope they call me soon.Pros: People who answer phones are friendlyCons: expensive, no call backs, this tech did not seem to want to do complete job

I called Sears on a Wednesday and advised my fridge (Kenmore) was out again. Everything in the freezer was already melted. The 1st available appointment was the following Monday. My food was certainly already ruined and Sears was made aware of that on the initial call to report the issue. I was told during the initial call that I should make a claim for my food. Sunday, the fridge started freezing again. (Mind you, all of my food is already ruined and something is obviously wrong with the fridge. )So on Monday when the tech got here, he said there was nothing he could do and couldnt replace any parts on what it might be.I called Sears on Wednesday, because the tech said to wait, so he could get his notes in the system. I was told by Sears they would not cover my food, because no repairs were made.I advised the representative that the fridge was totally unreliable , as you dont know if it happened to go out and come back on, making the food unsafe to eat. (Fridge is in the garage.)Sears left us to handle the problem on our own, despite the money we pay for the warranty and refused to honor a food claim. Told me them claim would be denied if I turned it in, so dont bother.Maybe Sears is attempting to avoid paying for anything and just collecting our warranty money. Win win for them. This experience has convinced me they dont care and customer service is not important.We have a family and food is expensive. We lost all of it. Top and bottom of the unit.Ty

Extremely POOR POOR service. Please note this was the third technician and second part being replaced within that month period. This technician showed up and did not know what to do. I call the and requested a manager and she informed me that I should be upset that I am without a fridge for one month because she has been without a fridge for 3 months and it not a problem for her. That was very insensitive. In addition, the manager did not even know what job the technician was there to complete. Then the technician broke some parts in my fridge and did not order the parts as he had communicated to my husband and myself. He also, scratch up my door along with some other damage to the fridge. When he left he said it was fixed. I stocked up my fridge again including the freezer only to travel and return home on Thursday to the fridge singing again. Have to through out the food from the fridge and the freezer. I am so disappointed with Sears and the Master Service Agreement Team. They have been insensitive to what my family is going through and it is the WORST customer service I have ever experience. Please know that I only choose one star because it would not allow me to post this.

The technician did not know what was to be done when he arrived, i had to tell him what was needed. He did not seem that knowledgeable. Worst thing is he overfilled the oil after the oil change. Now clouds of smoke come out when not on level ground. After calling to let them know, i was told i needed to use a turkey baster to remove the excess oil and they would not send anyone out to fix the oil level and check to see if my plugs are fouled. I jus had a knee replacement and Im not able to work on it myself right now. But i shouldnt have to! So until i recover enough to do the work myself or get one of my sons to come help, my mower is out of service. Note: the technician came from a&e not Sears. But Sears sent him!

The technician arrived within 10 minutes of his scheduled time and completed the work in under 20 minutes. Great service. I have purchased this service for over 10 years for each of the lawn mowers purchased from Sears. This is the best part of purchasing from Sears. Jim Hodges, Garland, Tx.

Experience was horrible! Ive had 2 different technicians out on 3 different days and they could not fix the problem. The biggest issue I have is the fact that the diagram they had on their computer was not the same as the inside of my refrig. I had the same tech there the first two times and he was just as frustrated as me but he was kind about it. The second tech walked in the door with an attitude problem and it didnt get any better after working on the lights in my refrig for 3 hours.....yes I said 3 hours. So total between all three appointments 6-8 hours working on refrig and freezer lights......most of the time with both the refrig and freezer standing wide open. No one has been concerned about the possibility of all the stuff in the freezer melting and refreezing multiple times.

My ice maker quit working. The repair came in asked when was the last time you changed your filter. I told I really dont know. He told me that was probably the problem. He never even took the bin out of the ice maker look at it. I told ok if thats what you think. I just dont understand it still gives water out why it wouldnt still fill the ice trays. He said the water is coming out slower. So 98.00 for the new water filter. He put on and said ok. You think about getting the warranty 165.00 then 49.99 a month and it would cover your appliances. Ok thank you and he left. And guess what nothing happened. No water filled the ice trays no movement. 238.00 later nothing. I feel so stupid!

They fixed the ice maker in my refrigerator and the heating element in my range.Both repairmen were professional and cordial. I would recommend your service to others.

The service on our Kenmore Elite diahwasher was very good this time. Fortunately they were able to come out the next day...odd Sears get here next day for issue that did.nt stop usage but the 3 previous calls in last 4 months, the times the dishwasher didnt work at all...we waited at least a week or more for 1st appt then another week or more for follow up.after the parts were shipped. This review is NOT about the repair person who was the same on this and 2 of the previous visits. The previous involved parts and I. Every case they seemed to know or suspect what part was needed before the visit but could not order till confirmed. At least one maybe 2 of these involved known defects. If there is a known defect and your records dont show it addresses on a customers equipment...take a shot and bring the replacement part. Especially if I paid for extended coverage. If Sears cares. About customer service think about the customer from this perspective: 1- unusable equip can equal buyers remorse and bad publicity 2 - customer taking off work 2 times for a service visit (Just as these are no longer the Kenmore reliable appliances of our moms, we are not stay at home always available moms that can give repair service access at any time and 3 - if you make an appt then show up. On first issue last Dec (not this last time or tech) we waited without service more than a week for appt. Waited for the tech, got phone call not to say he was coming but to ask about the service issue...explained same issue details and answered same questions as when making appt. Tech said he knew the problem, needed to order part and would.come out in Jan after part shipped to my home. If he could.tell without visit then why cant they all...send the appt call to a tier 2 or 3 resource to help isolate the issue. So on that call...we atlrranged some to be home only to answer a phone call. Anyway you asked and rather you believe it or not I want Sears and Kenmore to be as reliable as they were when I was growing up and your products filled our home and worked.

A great job for a reasonable price. The technician was excellent. Not gabby,very courteous, and hard worker. As usual service was best ever. Sears is number one.Charles CoburnGarland, Texas

Great experience. The gentleman who came to my home to service my washing machine was on time, courteous, and professional. He was very familiar with my make and model. He communicated well and (most importantly!) he fixed the problem.

Unfortunately, the repair was not successful. It broke again the next day. When a different technician came back out several days later, he told me the part that was replaced was not the problem and that the main control board was bad. I now have wait 2 weeks, without a washer, while the control board is tested and they determine if they can fix it. Hopefully, its repairable. Otherwise, I am out almost $500 and still dont have a working washer.

He was running late which all the other times they are early. But that was fine.He went right to work checking all appliances on list. He walked me through each appliance and gave me suggestions on saving or making the most out of my features. I was really pleased with service.

The website showed the technician onsite long before he actually showed up. When I called customer service, they told me it was because my dog was out. I explained that no one had called or showed up, and the dog is inside so they wouldnt have known. After some push back, they confirmed the tech would be there soon. The tech was professional, quick, and fixed it right up.Great tech, garbage online status tool, inefficient customer service.

The second tech did a very good job. He answered all my questions about the PM. Well done.The first tech came over and determined the problem. He stated he needed to order parts. He never ordered the parts. Thr second tech came over and had no information of the first tech. This is very disappointing. Why should I purchase a contract with that lind of service.

Totally professional, prompt, very knowledgeable, courteous and friendly.

The service tech have to order a part for the repair. He called while in my home and returned the very same day with the part and fixed my oven. As I always say if you are buying appliances always go to Sears and always buy the product protection for them. Sears is the best.

This is the first time ever to have an appliance repair that was not completed in either one or two days. Coupled with a seemingly unexplainable failure of a VERY expensive dishwasher in less than 2 years - now ~ $400 later it is working again. The technician has great experience but it took several days to schedule him out. I gave a very specific description of the failure AND the specific make/model info (Kenmore) on the machine and he arrived to make a diagnosis with NO PARTS to do a repair. Those had to be ordered - taking another week - then wait several more days to reschedule the technician to return. The technician would get 5 stars for his knowledge and skills but Sears repair process gets 0 to 1 star for a very poor repair process that strings out a one day - maybe two? - into a three week excercise in frustration. Probably WONT buy another Kenmore NOR will I use Sears repair again!

I had to go several rounds of complaints before I was able to actually get a SEARS technician to come check out my washer. Up to Dec 26, Sears sent an outside contractor to work on my washer...which I DID NOT like!! Long story short....the outside contractor did not repair my washer correctly/completely. It took the SEARS technician to actually fix what the contractor was supposed to. I will continue to REFUSE an outside contractor to repair my Sears appliances.

Our dishwasher is still not drying dishes like it has been the entire time we have had it. I am disappointed but will likely call back to see if I can get it rechecked.On Tu, 11-6-2018, our Dishwasher which was washing fine but not drying. On Th, 11-8-2018, a Tech came out and fixed the problem and our dishwasher under our Master Protection Agreement via Sears. Thank God!

The tech did a good job on the installation of the compressor, but was making a awful rattling sound after he left until we removed the back panel and moved the copper pipe away from the panel. Now everything sounds nice and quite like before.

Last time to ever use Sears. 6/14/16 appointment made. 6/20/16 Repairman came out, checked the breaker box to see if that was the issue with the LG refrigerator. Flipped the breaker on and off. Then refrigerators control board went back to normal. Repairman took service fee $115 and left. Thirty minutes later, refrigerator goes back to being broke. Then I call to have the technician return same day and they tell me he wont be back out until 6/27/16. Sears youre welcome for the $115, that was a give me. You lost me as a customer.

The tech arrived on time..* I appreciate a technician who is willing to explain the process and willing to listen to my concerns. He is professional and knowledgeable to all that matter to me regarding my Whirlpool refrigerator

Sears over charges for their home repairs. They overcharge for the parts and the labor. Would not recommend using them to anyone. I purchased a Kenmore range and right after it was installed I contacted Sears and informed them that the range was making a strange noise and they assured me that this was normal as time went on I called back with the same complaint and they assured me that it was nothing wrong with the range. The range stopped working in less than 3 years and all they can do is service it and this was a total rip off they really overcharge for parts and labor and when I try to voice that I am totally unsatisfied with the outcome of the situation all they can do is try to sell me some extended warranty. I feel as if they are going to treat me the same way with an extended warranty I would be paying for something and not get what I am paying for. Sears used to be a company that cared about their customers and did all they could to make things right with the customer so that they left a satisfied customer. I am so disappointed. I have shopped with Sears all my life for everything from jewelry and tools for the men in my family as well as household items and shoes and clothes.VERY SAD AND DISAPPOINTED CUSTOMER!!!!!

The repair was professional, polite and knowledgeable about the washing machine. However he was unable to create the unbalanced condition and didnt do any repairs on the top loading machine. This is an ongoing problem with these top loading machines. The machine did it again several times two days later. First time they came they replaced the tub springs and it solved the problem for a couple of months but it started again. Tired of dealing with this product. Technology needs work!

The repairman who came out was prepared to replace parts because we had called several times for ice maker repair, Samsung refrigerator. He had a part sent to us prior to his arrival. He did an excellent job for what he had to work with.. I do not think any repair will fix the many problems with the design. I would never purchase another Samsung refrigerator bottom freezer with the Ice maker in the door!!! Absolutely terrible system.. Have been disappointed since day one... I give the repair person 4 stars.. I give the Samsung refrigerator a half star... beware..

Unlikely that i will go with Sear repair in the future. The problem with the refrigerator had occurred in Sept 2016. They tried to fix it. Then the same problem recurred in April 2017. Since this was beyond the 3 month warranty period - they charged me for Diagnosis. I purchased the one year warranty. However the levied a huge charge for repair -- something that does not make sense. For example: the Labor for replacement of the Circuit board was 15 mins. However they levied a fee of $300. The part is available at amazon for around $110, and the charge was $200. All this makes you wonder - what are these guys up to?

My freezer has broken down 4 times in the last year and a half. The service technicians have been fine, but the costumer service and Sears position in this matter has really been a lot less than below average. I have been buying Sears products most of my life, and I do not plan on going through this again. We have to buy another freezer because this one is so unreliable. My name is Barry Haynes.

Terrible. It took calling sears twice to get them to send 2 people out to fix our stackable washer / dryer unit and when they did come replace a valve on my washer, they left the dryer exhaust disconnected. Ive tried calling Sears back multiple times to get this resolved and they either cant send people out to work on the stackable unit or I just get passed around to different call centers who are completely un-empathic with what their initial technicians did to my dryer. My wash was repaired August 29th and as of September 4th they have still not rectified the issue.***UPDATE - still nothing from sears, I got a friend to come help me take the unit out and fix the exhaust. The Sears technicians who came didnt even try to use the normal steel clamps used to secure exhaust vents / ducting, they just bent some wire around the exhaust and called it a day. Really terrible work. I will never recommend sears to anyone and will tell this story to anywho I can.

I purchased a LG refrigerator from Sears in July 2014. Since that time I have had Sears Service out several times to try and fix the ice maker. November 2011, I had Sears out to fix two issues, one being the ice maker. The ice maker started working while the tech was working on the Refr. I think he hit the reset button. It worked until July 20, 2016. After two trips Sears replaced the ice maker. It worked until September 2016. A repairman was dispatched on Sep 12. He tried to diagnose the problem and left because he had to get approval for the parts. I had to call again to get another appointment to fix the ice maker, which is now September 21. No parts are being sent to me so I am sure the ice maker will not be fixed on the 21rst. When will this end?

The technician that came out made it clear from the second he got out of his van he didnt want to be working. He kept referencing YouTube How To videos while working on the dryer. Never touched the washer; then argued with me about whats wrong with it. Neither appliance is fixed. Pretty common with Sears. They never have the parts. Repairs take 2 weeks - a month. At least this time they didnt fill the washer with water and leave standing water in there for 2 weeks (of course thats why my washer still needs serviced - because of what they did last time they repaired it).

I looked them up on YELP as well, and every client seems to experience the same lame responses from the technicians. It seems they have been trained to negate that you have a problem or issues in order to get away with it and just leave without doing any work at all. Doesnt surprise me the least, after 5 incompetent technicians I was better prepared myself at fixing the problem by watching YouTube then listening to one of these clowns they send you. Its all you can expect from a mismanaged company from the top down. SO DONT BUY FROM THEM OR BE READY TO SAY BYE TO YOUR MONEY.

He is the best technician Ive had so far He knew what he was doing five star service

Technician fixed one problem, but caused another and didn’t test stove prior to leaving. Wouldn’t return to Property and said I had to make another appointment. Waited for next appointment and then technician went to wrong address. He couldnt go back and suggested calling to schedule a new appointment.Customer service is in the phillipines and was eventually routed to a manager. After 30 minutes, the supervisor told me it takes 24 hours to update the address (keep in mind this was already an appointment that was screwed up) and said to call back tomorrow and talk to someone else to schedule for the 3rd time.I spoke to:Employee 129585Employee 2113This was an awful experience and still no one has fixed the issue that was 2 weeks old. Could someone please call me from the USA??

They straightened my pulley on my riding mower and ordered a replacement belt, unfortunately the replacement belt was too big, so they look it up and found that the original pulley had been replaced and ordered me another belt that fits. These made three trips to make sure the job is done right.

Service man was on time, very nice, promptly found the problem and fixed it. Couldnt ask for better service. Would give 10 stars if available.

Scehduling was easy. Technicians were very professional and on time. When parts were ordered they arrived at the house on time. Technicians arrived the next day - again on time. After the repairs were completed, the area was cleaned and everything was returned to its normal place.

On Sat. 4-23, the repairman came out & said that my washing machine leaked because I was not using a high efficiency detergent. I told him that when I ran the washer without any detergent it leaked. He assured me that there was no leak and he left.I washed a load of clothes using a high efficiency detergent and my washer continued to leak water.My husband took the back off of my washer and found where the leak was. I called for repair once again on Mon. 4-25, and showed the repairman where the leak was and he replaced the part where the leak was.If the repairman had only checked the washer completely, he would have discovered the leak on the initial trip and would not have had to return the second time.

We have bought all our appliances at Sears. They have until now, had a reputable reputation for standing behind their products. We purchased a double oven stove in 2016 with 3 year warranty. The glass range cracked while cooking. Since the manufacturer no longer makes the part, they refuse to honor their warranty. Where does this leave us?Not happy at all.

Repair man was after 5:00 getting to my house and told me he was tired of coming out here to fix my refrigerator. this is the 8th trip to my home to fix a fridge that should be replaced, yet Sears refuses to do so. Even tho their contract calls for a replacement appliance after 4 repairs. Claimed all the repairs were not done in the same calendar year. I bought the extended warranty and was told it would take effect when the factory warranty expired. Sears lied. They started my extended warranty the day I bopught it. Still Sears wont honor their word. Hiding behind subtle words like a bunch of crooked lawyers. Sears has seen the last of me and my money. Pretty sure you will not allow this to be seen by the public.

They came five times in two months, finally saying the washer was working properly even though it would not agitate on rinse. They agreed to come back again after Whirlpool said it was not working correctly. I still have no solution but have another technician tomorrow.

Whle the service was excellent NO ONE has been able to explain why the AC lowers the temperture 3 to 4 degrees than the setting; i.e. setting for 72 yet wont turn off until it reaches 68 or 69 degrees. Service of furnace not personally seen as it is in the attic and I do not climb there.

I used the company for some issues I have been having with our washer! They were very informative and straight to the point. The part was ordered and fixed within a week and a half!

Raymond was the best technician I could ask for. He was knowledgable, polite, and explained everything in great detail.

My technical was very professional and I would recommend him to all my family and friends. He did tremendous job today fixing my washer. I really appreciate him.

The last technician (Robert) was great! The others said they came out and never did... 3 times. I am home bound, and there was no way I was not home. The techs just didnt want to come out.

Technician was good, very knowledgeable. The price for the cost was fair, because of discount. But at least I don’t have to buy new washer/dryer at the moment.

Robert was excellent and very knowledgeable about calibrating my double oven explaining everything. He was great.

The repair to my Whirlpool refrigerator was diagnosed as a bad thermostat and repaired promptly and is now working like new. The serviceman called ahead twice to let me know of his arrival time which was correct.

The technician came in and did checkups in my double ovens, my refrigerator & my washer & dryer. He was very courteous and informative. He gave me tips on each of the appliances. I recommend Sears to all my clients.

The tech did a great job, but he didn’t have a peanut tubing cutter so I loaned him mines, well he stole it from me along with some 1/4” fittings and two additional peanut tubing cutters, in a little Kevlar black pouch, all total it was valued at over 250.00 and the company hasn’t even called me back, I’d be very watchful of their technicians, and don’t ever trust one when you’re not watching them.

Kevin the repair guy is so pleasant and friendly. He has been the repair guy in our family for many years. Im glad he services my area. Great job! Give this man a raise!!

Called Sears because I was willing to pay their over priced maintenance and I wanted the washing machine fixed quickly. Sears came out within 2 days of the request for service. They spent 10 min looking at the machine and then stated that they had to order the part which took 1 week. The incorrect part was shipped which took another week. I dont understand why Sears cant provide parts in less than 1 week intervals. They stated they did not even have a process to expedite the parts. Their customer service person on the phone was also very rude. Needless to say I will never call Sears again to repair any of their products or appliances. I have been a long time customer of Craftsman and Sears products but they will no longer be getting my business.

The work took 5 minutes, I was charged almost $300. The value probably cost under $50, so the labor must have been $250. I WILL NOT call for Sears service again.

Repairman put in one part and did not ask about another part left in a hurry and not more than five minnets later ups delivered another part and I had an email stating that there were two parts and not delivered.I called and reported this and I was given another to finish the job that should have been finished all at once

My refrigerator went out on Nov. 19th and I called repair and they made an appointment for the 24th. But a sub contractor works in this area for Sears. That contractor came out on the twenty first of Nov. and said he has to order the part and it wouldnt be here until after Thanksgiving. I had to use my refrigerator in the garage and remove home canned kraut and jellies, which I thought would keep on the garage floor for a few days, but the few days turned out to be many more, I had relatives for Thanksgiving, which made it hard to run back and forth to the garage.After the holiday, I called the sub contractor and he said the part wrong. From then on, I called many times to parts dept. and they told me the part would work and the sub contractor said that it wouldnt. Instead the two getting there heads together they just let it go. I was on the phone nearly every day. Finally I asked some one in the parts department who is above them. They said team support and I was told some one could come out on Dec. 16.That would be a couple of days short of a month. So they had some one from a & e factory service to come out on Dec. 9th. That person was heaven sent. He had the part and I bet he had the fridge running in about thirty minutes. No one told him what was wrong with fridge, I had to explain for the 100th time. This was a stressful experience for me. I dont want to go thru this again.

This new warranty that Sears offer does not cover simple things as unstopping an ac drain line. The. Previous coverage use to handle simple things like that. To all whom are considering sears master protection plan or total home warranty I strongly advise you an all others not to. Its clearly better to just contact an air conditioning company or plumber. The bad thing is my dad is a Korean War Veteran thats 88 years of age and all he know is Sears. TRUST AND BELIEVE DONT USE SEARS HOME WARRANTY. ITS NOW A TOTAL RIP OFF.

Quick, knowledgeable and got it done right

Very professional and courteous service. Only thing I can fault is the time window they give for when the repair technician will show up which basically amounted to the whole day. It needs to be narrowed down to a 1 or 2 hour window for arrival instead of 8-5.

Tech found problem quickly which was a defective part purchased from Sears Parts. Am waiting for Sears to send amother part to replace the defective one after two attempts on phone.While i no longer need this $100+ part, that was all that was offered.

Fast and fixed! What more can you want?

Service employee was awesome and repairs completed. Drawback is double appointments needed for most repairs. First visit to diagnose problem and order part, 2nd to complete repair. Turnaround for repair on dryer 2+ weeks.

Repair man was unable to diagnose problem with washer. He provided a couple of possible solutions, but was not sure of either. He said possible needed parts are not available. He was pleasant enough, but his visit was a waste of my time and money.

I was very satisfied with my repair work. I couldnt have asked for a better service tech than the one who came here. He was super nice, friendly and did a great job.

This service is vastly overpriced. The $79 service call was charged IN ADDITION TO labor. Normally the service call is subtracted from the labor charge. We were charged $129 for a $50 part. We expected some up charge but this over the top. $388 for a 30 minute replacement of a refrigerator switch is too much. We will not use this company again.

Pd a service call to have him come out and look and then a second service fee to come back and put on a new motor. The motor was warranted for life. Then I was told there was a second part needed that would cost $350 (and requiring another trip out.)

Even though this is my 2nd problem with this fridge (a replacement for the one they could not repair) this time the service went off without a hitch....both visits, the diagnostic and the placement of parts. ALWAYS demand a SEARS repair person NOT someone they contract with!

Waste of time and money...with every appointment is a different tech and the product never gets fixed...this is my 3rd sears appliance to go out (all appliances are 2 years old)...brand new house, brand new appliances. The techs cant fix any issue I have had with kenmore elite products. Its So frustrating and I will never buy appliances from sears again. I have been without a washer for two months now and Im still waiting for the 3rd tech to come and diagnose the next problem they think is wrong...so that they can send a 4th tech to fix it and so on and so on.....merry go round and round. Issues are never resolved

Our dryer wasnt heating. The tech came promptly, gave the machine a good inspection, explained the problem, and replaced the part. He was cordial and professional. Great service!!

Very knowledgeable but my refrigerator can not be fixed the part dose not exist so I need a replacement

This was ridiculous....he was there 10 minutes and tightened some screws on the freezer handle and charged me $176 or something ridiculous. I understand that he should get paid the service call but when NO parts were needed and he did an easy job...it should not cost me that much.

The service technician immediately knew the problem amd quickly replaced the element. Unit is heating now.

The technician was professional and eager to please me as a customer. He went above and beyond to do his job. His name was Jemal.I am very pleased with the service that I received.

Once again it was working for 2 days and stopped working some time during the night. We were without a refrigerator for a month this time. Had to wait for parts and then for someone to come back out to fix it. We are so tired of moving food from our inside refrigerator to our smaller refrigerator to the garage!!! And always end up losing food. Since we have had trouble with it almost from the beginning, a little over 3 yrs., we would just like to get our money back to buy a different brand. We paid a lot for this Samsung.

Technician was very good and installed new parts to range. Works perfect once again. Appreciate the expertise he had in fixing the stove top.

Extremely difficult to talk with someone about repairs. Bought lawn mower that only worked for one year. Customer service does not seem to be a priority. Should not be this challenging to get support after buying brand new lawnmower from Sears. Never again!

This service call was for my customer care package yearly checkup, so there was no actual repair needed. Service technician was professional and gave me updates on what he was doing as he did the inspection.

My part arrived earlier that expected and the tech came out as requested and did a great job on repair. I highly recommend Chris. He was excellent.

Opted to not repair, but replace. Tech did a thorough check of the entire refrigerator, not just the problem with the water on the door. Polite and very knowledgeable.

Very professional and efficient. Did the repair quickly. Hopefully this repair finally solves my washer issues.

The repairman was prompt, very courtious, and figured out what to do to fix what my husband and I dismanteled.Also, I was able to get a service man to my house the next morning after the morning I booked on line.

Professional and knowledge every time. Any always give a heads up on arrival and with my busy schedule its definitely appreciated.

The technicians arrived on time, repaired the problem quickly and even gave me a few pointers on how to avoid the same issue in the future. Im very pleased & will use Sears again for any appliance repair issues.

Service man was very nice, professional, got my ice maker working. Which is great