Trane Supply

Historically, I’ve not had good customer service from Trane. That was not the case today! I met this guy Matt who was fast, friendly, knowledgeable, and didn’t let me wait on my order. Matt thank you. Please keep this excellent service up!

Equipment guys cant get to work on time, and no one holds them accountable. Parts counter guys are excellent though.

Great store, always great employees that work here. Like family. They have always gone above and beyond to help. I always go here first.Note* if your in the HVAC field, you know already that the phones for Trane Supply dont connect to the store directly, but to a national store wide system. Giving 1 star for lack of ACTUAL knowledge is childish. If youre looking for repair tips and diagnostic help, YouTube or CALL A CERTIFIED COMPANY.

Avoid Trane at all costs! Systems they built before 2020 came with a 1 year warranty without registering, 5 years if registered. The industry standard is 10 years without registration. This company clearly doesnt stand behind their products, shady.

Called the store and representative of Trane was rude all I needed was a price for a hail guard on a condenser unit which is plastic and wondered how many of them are different when on the unit it clearly states that its a XL1200 and the plastic cover is all I need help flat out told me that he needed a model number and hung up on me? In my opinion this person needs to get retrained on customer service and support thank you

We at Reliable Plant Maintenance, a commercial HVAC company, use Trane for all our supply needs. Trane provides great communication, quality, and a great partnership.

After confirming on the telephone that they had the capacitor needed to get the AC system running again on my granddaughter’s first birthday, they refused to sell it to my ELECTRICAL ENGINEER daughter because she doesn’t have an HVAC license. Should have just gone straight to Amazon. Will so in the future.

I came at McKinney several times.Parts is more busier than systemI spent 100 minutes las timeToday 30 minutes..One person is not busy because he takes care systems.. parts is longer waitingI don’t like it

Today was the first time I visited this trane distributor,I can say was a pleasant experience for sure, was a simple hassle free transaction and the guys were very helpful as well polite,,,,Could only wish all the other distributors followed by their example,Thanks guys keep up the good work!

Great place and AWESOME employees. Especially the Jamaican guy filling in for the week from the Carrollton store. Hes an amazing guy and more people need to learn from him.

Home of your official OEM Trane parts! Last year I scored one of the promotional footballs. This year who knows. If your not a licensed tradesman youll run into some issues but thats pretty standard.

Really surprised with the 4 star rating, anyone calling trane for parts need to dedicate at least 4 plus hours to actually get a price or and answer.

Was on hold for more than 20 minutes i finally ask to be called back we will see if i get a call or not .

No one ever wants to pick up the phone. Can’t tel my customer the verdict if no one picks up. Very frustrating.

Hey remove old location you cost tech time and gas leaving the locations in the maps

Scott was very helpful, store was organized and clean.

Nothing can Stop A Trane

Very helpful friendly employees.

Scott and Jared make it happen!

Knowledgeable, friendly service

Visiting. Excellent service

Good Service

I wasnt there