Choice Air Care

10015 Aeronca Ln, McKinney, TX 75071, United States
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Choice Air Care
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JU
Review №1

Do not trust, the company is a scam. Chris, apparently the owner, initially came out and did some work to fix an issue with the HVAC system. He left a gas leak that caused an evacuation of my house as well as the surrounding houses. Gas company had to come out and shut off the gas which caused no hot water or heat for over a week. He refused to return any phone calls or text so we had to go with another company. When the other company came out they showed us how Chris had stolen multiple parts from the unit that needed to be replaced to get it back up and running. Because of the gas leak it cost an extra $750 to do a pressure test to have the city turn the gas back on. Another $2500 to replace the part he stole and wouldnt return. A police report has been filed and a lawsuit is coming although from my understanding wont result in any reimbursement. Just dont want anyone to get scammed by this guy

Pa
Review №2

Update: 9/5 - Chris reached out and came to see what else could be done. We appreciate the effort, but the communication is lacking and we decided to get other opinion. Wish the business success and do hope they work their issues with communicating with the customers better.very quick to take our money, but wont respond after their fix never worked. Unreliable - do not contract with them

Ia
Review №3

Our A/C quit working over the weekend. Called this company, they were willing to come out the same evening but I decided to have them come out the next day. Chris came out and did his diagnostics promptly. The unit outside had a leak and had lost almost half of the refringentIt was going to cost just as much to repair, as to replacing it with a brand new A/C unit. We were up an running within three hours! Great customer service!

Ma
Review №4

To say Chris is a life saver is an understatement. He quickly identified the problem and showed up and fixed it in what felt like seconds. Amazing customer service, and in this heat, a true life saver. There needs to be more people who service there customers the way Chris does! Superb!

Ch
Review №5

Beware! I had a problem with my AC unit before the warranty was up. Chris would not respond after multiple attempts. I spent ovev$3000 to get it repaired by another company. I texted all my bills to Chris and still got no response. I ended up suing him. He never showed up or tried to contact me. He has over $100,000 in lawsuits against him. I hired a PI to see if he had any assets that could be used to pay me back. He has nothing in his name. A wolf in sheeps clothing.

Ja
Review №6

Excellent service from the very beginning! We needed a brand new system and Chris was responsive and thorough throughout the entire process. Choice Air Care is the very best, hands down.

Br
Review №7

Absolutely NO communication. First time I had them out it was 4 days to get the ac fixed in 106 degree weather. Had to CONSTANTLY CALL AND TEXT. Again and again. I’m still waiting to get the heat working. After nearly $2k to get the system up I’m still waiting. Been two days with excuse after excuse. If I call another company of course the warranty is void. Avoid this company! You will regret it!

Ak
Review №8

We paid $8k for Choice AC to install an indoor and outdoor units two years ago. We are thus under warranty. Since installation when we need help we have been either a) unable to reach either office (busy signal for hours and hours) b) ghosted by a tech who said they’d come then never did nor followed up or c) given a time slot of 1pm-3pm and right now it’s 8:30pm and the tech hasn’t made it yet.I understand things happen and there is human error and I don’t want to defame a good company or an honest tech but there needs to be a semblance of accountability. So here I am piping up and sharing a sad review.

Ro
Review №9

I was calling around trying to get quotes at 10pm because our ac broke down late at night. Over the phone, Tony’s warm personality won me over—compared to two other 5 star companies I had called previously who seemed annoyed I was calling so late. Choice Air Care’s quotes were also more reasonable. They don’t have emergency hour pricing, it’s the same whether it’s day or night. I was scheduled right away same day (night) and they sent Chip over. Chip is just so personable, friendly, and courteous, and he definitely knew what he was doing and talking about. He pinpointed the problem, got it done, and our home was cool within an hour and a half. He even gave great advise on how to maintain our ac unit and filters. Great staff, great service, great company all around! I will definitely call them for any future a/c issues. Thank you so much! Awesome company!

Br
Review №10

Christopher with Choice Air was referred to me by a friend and Im so thankful for the referral! They first came out in the summer of 2020 when my A/C went out and were able to quickly fix the issue same day! I had to call again today (12.8.202) with heater issues and again they came out same day and quickly fixed the issue! Extremely friendly, knowledgeable and efficient!! I would highly recommend Choice Air to friends, family and neighbors!

Ma
Review №11

I received four estimates, and Choice Air Care was by far the most competitive. Chip was very thorough, and answered all my questions regarding the other quotes. He came out after the work was complete to inspect the work. There were a couple of minor items to correct, but Chip took care of them the same day. I have already recommended them to others. Great company!

Sy
Review №12

Choice Air Care did the AC unit install in 2019 and follow-up repair , the lady who answer the phone was very helpful and manage the call professionally.Chris did a great job of fixing the issue and showed up on late hours knowing the urgency.Truly appreciate their service, and highly recommend to call Choice Air Care for all your HVAC needs.-Syed

Br
Review №13

I had a great experience with Choice Air Care. More specifically with Chris. My A/C was not working late at night and after speaking with Chris (after 10 pm), he offered to come out immediately. We were able to set up an appointment for the next morning. He did a quick and thorough inspection and was able to remedy the issue.Thanks to the company and team for a excellency customer experience.Signed new and loyal customer!

Ba
Review №14

Our heater has been working on & off for a couple of months now. I had done the basic checks and I couldnt get it to work properly. It finally just stopped blowing hot air and wouldnt shut off, so I called Choice Air. I was surprised to find-out that they would come out on a Sunday, and even more surprised to learn that they do not charge overtime or weekend rates to do it; and they were nearby. After speaking with them on the phone, a technician immediately texted me with a time frame to come out. Chris cam e out as promised, I described the issue, and he went right to work. In very little time Chris came down and told me he had everything working properly and described what he had done for us. He also advised me on what to do in the event of future problems. Then he told us there was no charge! What? The temperature has just hit freezing this week, and it looks like a cold winter ahead. This blessing has made me a believer. Im thinking if I had called someone prior to this for routine cleaning and maintenance I would not have had to worry in the first place. Call these guys.

Me
Review №15

Choice Air is amazing in my book. My AC died in the middle of the night last night. After calling a couple of different companies this morning, Chip with Choice Air was at my house in a couple of hours, on a holiday weekend Sunday when the Texas heat decided to kick in. It is currently 87 degrees in our house and I have a young child and LOTS of pets. My 14-15 year system officially died. We knew it was coming because we have already repaired a couple of things on this unit. A few hours later, they are back at my house putting in a new unit at a price well below all others. They did not charge us for anything we did not truly need replaced. I have had 3 different AC companies to my house fixing different issues the last couple of months and have received quotes from probably 5 others. Let me tell you, its been fun and educational. I have to say Choice Air is affordable, honest, on time and they come out on a holiday weekend at no extra charge. They were at our house both times shortly before the time they said they would be here. Highly recommend Choice Air.

Mi
Review №16

Choice Air Care is the best around. They have excellent customer service, competitive prices, and are very professional and responsive. Any time I’ve ever needed them, even in their busiest time of the year, they’ve always taken care of my ac problems promptly. In fact, I had to call them late last night when my ac suddenly stopped working. It was very late when I called, but I was assured they would get to me as soon as they finished their current job. Chip and his assistant got here around 12:30a.m. and it only took them about 30 minutes to correct the problem. Choice Air Care deserves your business and you won’t be disappointed!

Ma
Review №17

Great Customer Service! We contacted Choice Air Care late Saturday afternoon requesting a quote for a new unit. Chris came out the next day and answered all the questions we had. My husband and I made our decision instantaneously and scheduled a new unit installation next day. Chris personally stopped by the house to check efficacy of new unit the day of installation. This company is trustworthy and reliable. My commendations to Choice Air Care!

Do
Review №18

I cannot express how much I recommend this company. From the get go, Toni, the dispatcher was extremely professional, courteous, and kept me in the loop at all times. Chris came to fix our AC unit and was the same way. It was obvious how knowledgeable he was about our problem, how to handle the home warranty company, and he fixed our unit much faster than we anticipated. He was also extremely courteous and professional, and he was willing to take extra time to answer any questions we had no matter that his original visit was late in the evening after a long day. This is a family business that does things the right way....not something thats easy to come by these days. If you need AC service you would definitely be better off using Choice Air Care than anyone else.

Di
Review №19

Edit: I had given these guys 5 stars because I had excellent service with them in the past. Either they changed management or not sure what happened. Called them at 8pm to report a broken A/C. Said they couldnt send somebody that night so I would need to wait until the morning and that they would call me back. I never heard from them again, they never called back or anything, so I had to get another company to come fix my AC. Very disappointed.These guys are amazing! They’re very quick to respond and the technicians are incredibly knowledgeable and friendly. Mike changed a rusty pan and fixed a problem we had with drainage, which would have caused significant problems down the line. He was fast, great, and left everything in mint condition. A few years ago I had Chip come in to fix our AC that broke in the middle of a hot summer night! He quickly fixed it and he was really nice and knowledgeable too. I recommend Choice to everyone I know

Br
Review №20

Chip came in and did a great job working with me on a new system. He got me everything I needed at a great price. The installation went extremely smooth. They got here 5 minutes early and only took 3 hours for an entire install. Their installation team was absolutely great! I was having fun joking with them and didnt want them to leave! Great experience with Choice air for the install.

Be
Review №21

My technician was Mike who arrived exactly on time, called 30 minutes beforehand to confirm and did an excellent job diagnosing, fixing and then CLEANING my AC condenser.Mike also explained everything he was doing as it happened so I actually learned a lot about my system as well.Choice Air Care scheduled the appointment for Saturday morning after I called on Friday night and everyone I interacted with was very helpful.I will definitely use them again!

Ly
Review №22

They will not fix my AC! They sold me a 5 ton Trane in 2018. It has had 3 new compressors, a new fan motor and a new sensor. It is still not working and they refuse to fix it right. This has all been covered under warranty, however I suffer for weeks in 80° temperatures in my home until they get around to coming out. Im fed up. Getting pretty desperate. Will keep doing reviews everywhere until its fixed.

Br
Review №23

Very poor communication from this company. Install done in 2016 with commitment of 10 warranty on parts. The system failed multiple times and after 5 years I was told I no longer had warranty, however, Lucky for me I kept my paperwork confirming they sold me a 10 year warranty. However, they did not file the warranty with the manufacture thus costing me a full replacement. They failed to arrive for 3 different appointments and I went to another company to redo EVERYTHING again. Just concluded my civil claim with them to simply recoup the parts costs from their failed service. Owner Chris would not return calls nor did he even bother reaching out to make any of this right. Highly recommend avoiding this company as they do not honor their word.

ch
Review №24

We have used Choice Air Care a few times now and they have been great. Our Tech, Chip, was honest and straight forward about what was going on with our system. Through out the diagnosis and repair, he brought me over to the unit and showed/explained exactly what was going on. I will definitely be using them again.

Mi
Review №25

Ive used Choice Air Care twice now and both times they have made a difficult situation much easier. Choice Air Care was recommended to me by our realtor and Im grateful for the recommendation. Scheduling service over the phone was easy, even getting a tech to come out same-day. Choices tech Chip has been out to our house both times. He did a wonderful job diagnosing and fixing our problems quickly and in the most economical way possible. Chip is also great at educating us as first-time homeowners about routine care and maintenance of the HVAC system. Choice Air Care is the only HVAC firm I will call because I know they will treat my family well for a fair price.

Ha
Review №26

We called at 8:30pm on a Wednesday evening for a repair on our unit and Chris managed to get to our home by 9:15. Didn’t try to upsell us on anything and gave us honest and professional opinions. They’ve earned our business year round from here on out. Thanks Chris!

Da
Review №27

Choice Air Care are amazing. We had an urgent need to have our AC checked, as it wasnt cooling. I called several AC companies and two came out same day and couldnt find any leaks or provide clear diagnostics on what might be wrong with the unit.I called Choice Air Care, and I was immediately schedule to the next available technician.Ken called me about 10 minutes after the call with the office, letting me know that he was on his way.He arrived at my residence little earlier than I and when I got home, he was ready to go.He spend several hours going through and exploring every possibilities as to why the unit isnt cooling. He performed several leak tests and finally he found out that pipe set had a big leak within the walls.Long story short, Ken went and extra mile to fix the leak, performing additional tests, ensuring there is no any other leaks or issues with the unit.Ken, on behalf of my family, thank you for your exceptional customer service, your patience, your charisma and your attention to details, and your dedication to your work.I have had several companies service our units, but never found a great company like Choice Air Care. I will certainly recommend Ken and Choice Air Care to any of my friends and family who may need their AC fixed.Again A BIG THANK YOU FOR YOUR SERVICE.DT

Am
Review №28

I wanted to compliment what great, efficient, and friendly service I received from Choice Air. I got home after work late and realized that my AC wasnt working. I called another AC company that showed had great reviews and advertised that they were open 24 hours, but when I called I got a voicemail. This seemed to be false advertising. So I called Choice aIr based on the stars they received. Spoke to Chris and he was very helpful when I had some questions regarding what could be wrong with my AC. He gave me a window in which to expect a call from Chip the service AC person which was between 9-11pm. I thought, oh boy thats late, but Im not going to be able to sleep and its going to be a long night. And after I hung up with Chris, within 20 minutes, Chip called and said he was about 20 minutes away down the road. He arrived and was very friendly and so fast! He obviously knew what he was doing because he was done within 20 minutes. So from the time I called Chris and the time that Chip was done with the service call it was under 1.5 hours. What great service! I was so impressed. My AC was up and running and the house was cool. The whole process was so easy. Cant say I get such great service like that frequently. Thanks guys!

Ki
Review №29

Chris is amazing, he notified me in a timely manner for service, he is knowledgeable, honest , timely, and very courteous. This is a very reputable company. Will use anytime. Thank so much for your service. He fixed my ac issue right away. Appreciate you and will tell all my friends.Happy customer!

Ja
Review №30

These guys are top notch. My AC went out in the early morning hours of Father’s Day and Chip from Choice air came out to look at the unit same day.... on Father’s Day! And he could not have been nicer about it.I had a total loss and needed the entire system (18years old) replaced. His crew came out the next day and got the job done quickly. I gave them the code to the garage and they went in and got everything done while my wife and I were at work.Chip worked with the distributors to get me a great price and arranged financing so I didn’t have to pay for all of it up front.I highly recommend Choice Air for all you HVAC needs. They are trustworthy and fast.

Ma
Review №31

Chris and Team were fantastic. Chris came out late on a Saturday afternoon when everyone else wanted big up charges, and a few locals even said the parts were more on the weekends. After a few minutes, Chris found my compressor toast and was giving me options. With in an hour he had me scheduled for a new unit at 9 am the next morning (Sunday.) Besides the outstanding Customer Service, the price for the new unit was really good. Not once was it mentioned that it was the weekend. I wish there were more people that cared about Customer Service like Chris. Usually when you here your A/C is done, panic sets in. This was actually a great experience considering. Thanks Chris and Omar.

Mi
Review №32

Chris at Choice Air Care was very professional and efficient! He came to service my A.C. within a couple hours of my call, and had everything on his truck to make my repair with one trip! We will definitely be using Choice Air Care again!

Be
Review №33

I highly recommend Choice Air Care; my A/C went completely out on a Friday afternoon at the end of May 2018 where temperatures had hit 100+ for several days in a row; I have 2 kids; a 15 month old and a 3.5 yr old. I called Choice Air Care on a Saturday; they sent Chip out on a SUNDAY!!!!!!!! he was so helpful; we worked a fair price and then they installed the system that next morning at 8:00 a.m.; we had brand new system in less than 15 hours from when I met with Chip; price was the best around and service is by far best around.

Pa
Review №34

After many bad experiences with AC companies in the area we were so happy to find Choice. Not only did they quote the best price to replace our AC unit, but they were incredibly professional. Chris was incredibly responsive, on time and did a wonderful job following up after the install to make sure everything went well. He was always extremely honest and straightforward.

J
Review №35

As you can easily tell from their spectacular reviews, Choice Air Care comes highly recommended. I reached out to them for a second opinion after the original company I called charged $600 and spent 15 minutes onsite diagnosing my cooling issues. They then proceeded to tell me it would be an additional $9k for repairs and pushed hard for me to utilize their astronomically high APR financing.When I called Choice Air Care on Saturday morning the scheduler promptly answered my call and listened to my story. She said not to worry, theyd have someone out within a couple hours (on Easter weekend to boot!) Chip arrived shortly and within 30 minutes had shown me why all the HVAC units didnt need to be replaced. At that point, I felt like he should have been wearing a superhero cape! It gets better though! He scheduled his repair team to come out two hours later, the same day, and at 1/3 of the original contractor’s price. The installation techs were on time, professional, and did a superb job. (I bet all that has to do with their Rockstar supervisor, John.) That guy is going places.The team at Choice Air Care easily stand above the rest and will be my first and only recommendation I have to friends or family needing any HVAC work.

rs
Review №36

I’ve been having some cooling issue with an older a/c unit in my home. As of late it seems to not be cooling my home especially at night. I called Choice Air Care after reading the great reviews and Chip was sent out to my home. I must say that everything that was said about him on yelp turned out accurate. He diagnosed the issue within minutes of arriving and told me exactly what’s been happening with my unit. I’m going to invest in a new unit and will definitely be reaching out to Chip. I’m always looking to do business with people I can trust and he fits the bill. Thanks for the quick competitive estimate and I will be calling to schedule soon!

Re
Review №37

These guys are absolutely wonderful. Chris, the owner came out for the initial inspection and wanted to ensure that the issue was properly diagnosed, so he allowed the test to run overnight. Next, we worked with Chip who was able to deliver the diagnosis. We had been scammed out of thousands previously by someone who falsely claimed to be a certified specialist and the people at Choice Air Care were very sympathetic with our special situation. They also charged the system for us to give us some cool air while we waited a few days on a part that was needed. Unlike all of the previous companies that we had out to diagnose the problem, Choice Air Care took NO MONEY from us until the job was completed. Don’t even hesitate, this is the company to go with if you want things done right!

Ji
Review №38

Our AC unit went out over the weekend, so I called Choice Air Care first thing on Monday morning and scheduled an appointment for noon. The AC Technician (Skooter) arrived on-time and was able to quickly diagnose and repair the problem.I am very happy with their service and plan to use them again!

Pa
Review №39

Excellent! Arrived on time and did a great inspection of our AC unit in our new house. Gave me a thorough report of what it looked like, what to watch, and what to expect in the future. Had problems setting up our new thermostat a week later and they came right out and helped us get it up and running (we had a bad wire). We will keep Choice Air Care on our calendar for seasonal inspections and any future repairs. Excellent service at a very reasonable cost.

Jo
Review №40

We are so pleased to have found a trust worthy HVAC company here in McKinney who was thorough in investigating what was causing our furnace to recycle without firing up. Thank you Chris for your knowledge, diligence and professionalism in getting our furnace up in running. We look forward to your continued support in the future.

Br
Review №41

Our AC was having trouble keeping up with the hot weather so I called Choice Air Care, based on these reviews and the BBB. I was not disappointed. In fact, I was blown away. Not only did I get stellar service the same day I called on the weekend, Owen was the consummate customer service rep and provided us the best service of any of our recent dealings with local service providers. I recommend Choice and Owen to anyone having HVAC issues. Im signing up for the yearly service program.

ty
Review №42

HVAC Choice Air Care has been Amazing! They showed up on the same day of our phone call and were at our house ready for a full install the next morning. Chris has been very helpful and immediate to respond and help with any of our questions.If you have any AC issues... You should definitely go with Choice Air Care.

Ka
Review №43

We had Choice install a brand new AC unit for our lower level a few weeks ago. Had a minor issue and Owen came out & fixed us right up, we have 2 year labor warranty and he didnt charge us a service call which I greatly appreciated. They were quick to respond when we called them on Sunday night and fixed us all up.

Lo
Review №44

We called choice air care today to see if they could come diagnose our ac. We were given a 3 hour window of when they could be here and they actually arrived on time. Chip and his associate (I didnt catch his name) were very professional and really knew what they were doing. Chip was very honest with us and helped us make the best decision for us. We will definitely be calling choice air care for any of our future hvac needs.

S
Review №45

Choice Air Care has been out twice to fix our condensate line and most recently to clear a blockage in that line(after 2 years). Skooter was our tech both times and he always arrives early, gets down to business quick and finds and fixes the issue. Highly recommended!

ti
Review №46

I like that Chris did not try to run the bill up. he found the right problem and fixed it. customer every where could so easy to be sold more coolant or a part we really do not need and the repair person could fix the true issue while installing the part. it is so nice that Chris did not do that and just fixed the problem.

Al
Review №47

Choice care air is by far the BEST ac company weve ever used. They work 24/7 and came to our house late at night to repair our air so we didnt have to try to sleep without it! The service was fast and excellent. This company is owned by a truly good man. He pays it forward when he can and takes great care of his customers!!!! Dont choose any other company if you want awesome service and help with your ac needed!

Ra
Review №48

My family member has had issues with this company since they installed new unit 4 years ago. Last summer same issues happened and took them nearly 2 months to fix problems. Meanwhile having to endure 95+ degree days . Now… same issues. Now going on 5 weeks and still not fixed and now no response..and the heat is coming. Chris was responding and now he’s not . I’m writing this because it seriously no reason for the run around when they have the part. PLEASE FIX THE AC.

Ja
Review №49

Choice installed our unit several years ago and it has been well worth the money invested. Came home to the outside unit not running this evening, made a service call figured it would be something minor. Chip arrived and ran through some checks and narrowed the problem down promptly and explained his findings, upon solving the problem he checked everything else and gave the unit a clean bill of health. Chip has a wealth of knowledge and genuinely cares that his customers are taken care of.

Bo
Review №50

The quality of work on our A/C and heater that had issues was excellent as far as I can tell. Main complaint is they have been late on every estimated time slot, often not calling or texting until after the time slot and frequently rolling to the next day. Story is always the same, earlier job took longer. Dont know if theyre taking in more work than they should or just really bad at estimating.

Ma
Review №51

No other company out there locally like choice air care. When getting your a/c & heater serviced ,most companys charge an arm and a leg , send out 3rd party contractors and end up having reschedule out of your busy day because they didnt get the job done right the first time ; but the guys at choice air care worked around my schedule , were very professional and courteous and got my unit working in no time at all ! I wanna thank Chris and the whole choice air care team for your professional and personal service and I highly recommend them to anyone needing service , you better make CHOICE AIR CARE your first choice !! Thanks .

Ha
Review №52

I would give it a zero star if I could. Made a reservation to have a technician inspect the HVAC units of the property I have an active contract with. The reservation was at 10 am but the technician didn’t show up. Realtor informed me at 10:30. Called multiple times to follow up but every time I was put on hold for 20+ minutes then told the technician was still not ready. After multiple attempts to contact Choice Air, I was finally told at 3 pm that the technician couldn’t come. The seller was waiting there the whole time. Both me and the seller were frustrated and this definitely didn’t help me as a buyer in this extremely competitive house market.I understand that you guys at Choice Air might be busy and/or understaffed, but customers shouldn’t pay the price of it. If you can’t figure out your operations, then please say no from the get-go. Nobody should be sacrificing their time and energy like this. Overcommitting and underdelivering is not a sustainable business model!

Da
Review №53

Mr.OwenWith Choice Air Care was very thorough extremely courtesy and understanding of what my needs were or are and with my unit and everything else checking out perfectly fine due to my personal upkeep he gave me a courtesy call. Especially since I am medically disabled.Due to the amount of help that I have received from him and the company I am going to refer you to other family and friends along with keep up with your business to set up a fall and spring cleaning check up in the future.Thank you for your time and effort from your service on 06/23/17.Thank you for your time and consideration in this matter.Mr.Lee

Co
Review №54

I would highly recommend Chris with Choice Air Care!!! We called him out after hours and he was there within 20 minutes of us calling to help save my family from having to be in the miserable heat all night long. He was very professional, courteous, and quick at getting us back up and running. I have nothing but amazing things to say about this company. I am also in the real estate business and I will definitely be adding them to my referral sources!!! Thank you Choice Air Care!

Dr
Review №55

Yall, arent going to believe this, but we had a snake crawl into our unit and almost burn the motor up. Choice Air Care came out within 2 hours of my call and fixed it within 20 minutes. Chip was a gem! Seriously, give this guy a raise, because he deserves it. Highly recommend this company.

He
Review №56

I would give zero stars if possible. I called about getting a tech out to look at my non functioning unit. I was first given a time 4-7 but as was being booked got disconnected. Called back new time of 5-8, ok that’s fine. 8 rolls around no call nothing, I call and am told oh shouldn’t be much longer. Then 10 pm rolls around so I call back. Again tells me it’ll be at least another hour. I’m sorry I don’t want a stranger in my home at midnight when I’m alone with my kids. The communication was SO poor. They finally called around 11:45 to say he could come now. I declined. At any point they could have said he was incredibly far behind and I could have tried to find someone else to come out. Very unprofessional and rude. Don’t waste your time! When I asked if they’d push me to first appointment tomorrow because they weren’t making it in a timely manner she told me no. I’d have to wait until Sunday afternoon. So I’d be penalized again because they can’t get jobs done in a timely manner or communicate with customers about what’s going on? Ridiculous.

Ha
Review №57

I was calling around to get quotes on a repair that another company said we needed. Chip came out the same day to take a look and was able to explain our problem (which was not what the first company diagnosed) and correct it in a short amount of time. We’ll definitely be using Choice Air Care in the future!

Aa
Review №58

I am currently building a new home and called Choice Air as a referral by my realtor for a good sounding board. Chris, whom I spoke with, was extremely professional. He understood I was just looking for advice at this time, but he was more than happy to help me and even follow up with a text for critical things to look with my new construction HVAC system.

br
Review №59

Chip came out to our home today and I cant say enough positive things about him and his service. No gimmicks and he was very honest and straight to the point. I like to see everything for myself and he was more than happy to educate me every step of the way as I hovered over him. He identified the issue before he ever showed up based off what I told him and wasted zero time except addressing the issue. You can tell when you come across someone who actually cares more about a long term lasting relationship than trying to nail you with a bill. He delivered on his service and his pricing was better than expected and better than the big name places I called before I came across him. I will recommend Chip to anyone who needs service and am happily making him my go to HVAC guy! Thanks again for your honest service and thanks for the friendly conversation the entire time! Brent

Am
Review №60

Im a disabled vet with a lot of health issues that make it impossible for my body to regulate its own temperature. On Friday my AC started blowing hot air. I was home alone and in a bit of a panic, but Chip from Choice Air was able to make it out the next day and he went above and beyond to make sure I had cool air again and is following up even right after the appointment. Im so glad I can be safe and comfortable in my home now!

To
Review №61

Choice Air Care is a first class HVAC company. The owner Chris Forbus and his crew is always quick to respond and the service provided is top-notch. In particular, I want to give special recognition to the technician Chip. He has been to our house twice when we have had HVAC issues and both times he was honest, addresses the issue quickly, and overall provide outstanding customer service. I cannot recommend Choice Air Care (and Chris and Chip) more.

bm
Review №62

Incredible quality of service. I have an infant and needed to fixed asap Chris came out at 2300 and fixed the unit. My boy didn’t even wake up. Already passing his number out. Highly recommend.

An
Review №63

Owen and Chris were very prompt. Our A/C went out on Fathers Day and Owen spent his 1st Fathers Day fixing out A/C. They were very courteous and aimed to please us until completely satisfied. They say 24/7 and they lived up to it. I called my usual company and it they said they couldnt come out for 4 days. I will be calling Choice Air Care from now on.

Er
Review №64

I am so thankful that we decided to go with Choice Air Care. I called them at 8:00 in the morning on a Saturday, and Chip was at our house that day by 1. He went above and beyond to help us and ensure that our ac was good to go that same day.

Jo
Review №65

Spoke to Toni, Kerry, Chip, and John, all were very personable, professional, and genuinely concerned with our situation. Great price, excellent work and had our AC up and running within 24 hours. This time of year that is perfect

Br
Review №66

Chip is the absolute best!! He came out and was able to diagnose the rare problem with our AC when others could not and immediately went to work on trying to find a solution. He was great at communicating through it all and checked in on us along the way. Awesome empathy and customer service! Truly thankful for our experience with Chip!!

Jo
Review №67

Fantastic company! Showed up same day at 8pm with no after hour charge! Chip, my technician, was really nice and professional. Found my issue quickly and explained the problem. Even showed me how I can take care of it in the future if it happens again. Also gave me some great maintenance tips to prevent the issue. He fixed it in 30 mins or so, and didnt try to force sell me anything. Sooo glad I called them instead of those other heavy advertisements guys. If we have any future issues 100% using this company. Happy to recommend them! Fyi, I never do reviews.

Jo
Review №68

Quick edit: I think they might have gone out of business. I called multiple times over the course of 3 weeks, left half a dozen messages when the voicemail box wasnt full, drove by the office on Main St. in Frisco behind Green Gator and the lights were out and no one was home. Kind of sad I had to take my business elsewhere.Original Review: We had Choice Air come out and install 3 new wifi enabled thermostats. Mike Hopkinson came out and had all 3 installed and working perfectly within an hour. This is the 2nd time we have had Choice Air come out for installation work, and we will never go elsewhere!

10
Review №69

My AC unit was blowing air but it wasnt cold. Chris was nice and helpful. The price was competitive. He also gave me a couple tips to improve AC performance. I would feel comfortable using this company again.

Pa
Review №70

I am recently moved from Boston, cant say I have a full appreciation for TX summers. But what I do have an appreciation for is great service. I needed some AC work. Thrilled I found Choice Air Care. These guys are great, and by great you name it: customer service, communication, prices, knowledge, on and on. Call these guys first, youll be glad you did.

An
Review №71

Our 15 year old system decided to quit on us and Owen came out around 8:00 pm to check and see if it was repairable and unfortunately it wasnt. They have us some options had good pricing and werent pushy to do more than was needed but gave options for more efficiency as well. Owen answered all of our questions and once we decided to have the whole system replaced they were out here this morning (the next day) at 8:00 ready to go!I would highly recommend this company if you need A/C repair or replacement

Je
Review №72

Skooter Thompson has been repairing AC for 8 years and is loyal to the same employer. He was friendly and kind to my neighbor and my wife. He fixed only what was needed, gave me accurate advice and a fair fee for parts and service. I would say that Mr Thompson is an individual with the integrity and experience that anyone would want from an AC service provider.

Ti
Review №73

Scooter came to service our air conditioner today. Great job identifying the problem and honest about what needed fixed. Can not recommend more highly. Will definitely use again for any future HVAC needs.

Ra
Review №74

Chip is my technician Ive used for several years, I have three older systems in my home and hes always done a fantastic job keeping them cooling for us. I cant thank him enough for coming by at 10 a clock and repairing our upstairs system so my kids could sleep comfortably. Ask for Chip and youll be glad you did!

Av
Review №75

No showed for a emergency AC service call on 7/16/21. Tried to call them back an hour after the service window ended, no one picking up the phone. Didn’t get a callback saying they’d be out the next day cause they were busy or got held up at another job. That I get and understand, and can make alternate arrangements. Instead I got a newborn screaming her head off cause it’s hot.Wish they still sold R22 to the public, coulda fixed the leak myself and recharged in the 9hours of downtime.

He
Review №76

Amazing!!! Choice air care is a Life saver! Owen, our tech specialist was absolutely wonderful!! Kind, fast sweet and So very helpful. We have Ice cold air and its great!!! Life saver Life Saver!!!!!! I highly recommend this company, and this wonderful technician I love this place!!!!

Br
Review №77

I do not typically give internet reviews. Choice Air Care showed up within 3 hours for a diagnosis of the problem and the issue was repaired the next day at a fair price. I will definitely use them again.

Am
Review №78

We woke up to a balmy 78 degree house at 4am. We called Choice Air at 8am, and had a technician out to our home by 9am.The technician was knowledgeable, friendly, and professional! He got us taken care of quickly and my house is already cooling off!I highly recommend them!

St
Review №79

I can tell you that I will be a customer for life - the actual OWNER of the business came to my house (actually arrived early, unlike other businesses that make you wait until the last minute). He was very professional and friendly. It was before Christmas and I was basically cringing over what might be the problem with my heat. It turned out that it was basically a filter causing my issue. As all consumers know some companies could, and would, have taken advantage of someone with no clue as to the repairs needed. Not Choice Air - he laid out all of the options and prices which were fair - and that I will need in the future. But he didnt pressure me in the least to do the work now. I respect that and for that I will be using them for anything air or heat as long as I live in the area. Just fantastic!

Ad
Review №80

Called this company because the AC upstairs wasn’t cooling as well as it normally does. The tech said the refrigerant was really low. Filled it up and it’s working for now. But the tech never checked for any leaks in our system. And what I found out after the fact is usually low refrigerant in hvac means there is definitely a leak somewhere. Even their own websites blog mentions this and they mention that they have the equipment to detect leaks. So why didn’t the tech check for leaks during the appointment? As the tech was leaving he said if it’s low again in a couple of months that means there’s a leak somewhere. This is what made me look into the matter further. Half way job done. Expected better considering all the good reviews this company had.*Update* to your response - My husband and I were both there, the tech definitely did not offer this service. He said “if it’s low again in a couple of months it could mean there is a leak”. That’s it. Didn’t say he had the means to check for a leak, didn’t say that was an extra service, nor did he explain that usually refrigerant is low because of a leak. It’s not a matter of him “explaining it correctly”, but he didn’t explain it at all. Like I said, I had to google this info after the fact. We would’ve happily paid for this service at the time to get this issue fixed correctly.

Mi
Review №81

Chip has come out to our house to resolve minor issues on two occasions. He is always honest and professional and answers any questions I have. Id highly recommend Choice Air Care to anyone.

Ri
Review №82

Chris and his team were awesome on their visit to my home. They diagnosed and resolved the issue quickly and professionally. Highly recommend Choice Air Care.

K&
Review №83

Chris and his men are true professionals. They always do what they say they’re going to do and are looking to give you the best price possible. I was in construction before 30 years before I became a Real Estate Broker and I refer Choice Air Care to all my clients.

Al
Review №84

Great work by the install crew for an entire new HVAC system and many thanks to the service techs for keeping it going for so long. Choice Air Care is reliable, dependable and customer service oriented.

Jo
Review №85

Great experience! Chris had things working again in 30 minutes at a reasonable cost. I would definitely recommend Choice Air Care to others. I will call them again if I have further A/C issues.

Ka
Review №86

Called Choice Air hoping for same-day service and they were at our house within 1.5 hours. Skooter serviced our furnace today after our thermostat lost power - up and running fast, before the real heat hit!

Ti
Review №87

My upstairs unit was 82 degrees in the middle of June. I called choice air care at 7:00 pm on a Saturday night. They answered immediately and literally had Skooter Thompson at my house within 30 min. Not only did he diagnose the problem and fixed the problem he gave us suggestions on how to keep our units running appropriately . Skooter was courteous and super friendly. Also, he is a fellow mckinney resident, and he truly cares about the community. I will call choice air again and request Skooter for any of our air and heating needs. Thank you Skooter and go MNHS - Bullodogs

Li
Review №88

I am new to the area and wanted someone to come out and look at my AC to make sure it was ready for the hot Texas summer. All of their reviews were great and I was glad I called them. Didn’t try to sell me anything and gave me a few tips on how to keep my AC in great working condition.

Am
Review №89

FIVE STARS to Chris, one of Choice Air Care technicians. Chris came to my home to perform the annual winter inspection for my HVAC system. He was professional, courteous, and answered the questions I had at the time. Thank you, Chris!

Ai
Review №90

Came out within 45min from placing call. Tech was thorough and explained what the problem was and the repair opinions. Fair pricing and great customer service. Will definitely use again!

Hu
Review №91

Had an AWESOME call with Chip, he came in and right of the bat, I knew he was GOOD PEOPLE. Gave me his utmost attention and not to mention some good ole down home Professianal SERVICE!! Ill be calling him back for sure and its a good feelin when you make a new friend and it seems like youve known each other for years. AWESOME!! Oh, and Im writing this with the cold a/c purring away like it should. Ill be recommending Chip and Choice Air to everyone I know!! 5 STARS ALL THE WAY!!😀

J
Review №92

Chris came out and replaced our capacitors AND checked both systems refrigerant levels and pressures for a much better price versus the big box companies. Friendly and quick and I would definitely use them again.

Br
Review №93

I live in Anna and my drip line was clogged and Chris came and blew it out. Such great customer service, he helped me with more than just my hvac problems. Would def recommend to anyone.

yo
Review №94

I just had the greatest experience from this company. First diagnosis showed new wiring needed. When they came back to repair they found the problem and it cost me way less money. Thank you Jordan Serrano for saving me lots of money and working quickly and efficiently. R Dees

Gu
Review №95

Choice Air is top notch. Had my down stairs unit replaced at a fair price. Excellent customer service. I would recommend this company for your AC/Heating needs.

Di
Review №96

I rarely write reviews, but was impressed with their customer service and professionalism so I wanted to share my positive experience. Paul was really friendly and showed me exactly where the problem was and how to avoid it in the future. I highly recommend Choice Air!

We
Review №97

I had an appointment time of 10-2:00pm. I waited until 5:30 and no one bothered to show up or even call to let me know the status. I called several times and was told they were still going to show up. Not sure if they are short staffed or what, but customer service needs some badly needed help.

Be
Review №98

Scooter with Choice Air came and said I needed a new air conditioning system. He was very knowledgable and helpful in walking me through the entire process. I will use them again!

Tr
Review №99

I called at midnight after calling several other places. Got an appointment, and got my A/C fixed! Mike H. was awesome and worked quickly to find the problem and fix it! I will definitely use them again!

Pa
Review №100

This company was great to work with. The tech was very knowledgeable and the installation crew did a great job. Will defiantly use them for any HVAC issues in the future.

Re
Review №101

My heater went out and I was able to get a tech out to repair it within hours, unfortunately a month and a half later I had a similar issue with my heater, however choice AIR came out and prompty corrected the problem for no additional charges. Awesome customer service.

Aa
Review №102

This company is not only technically competent but skilled at quick and accurate diagnosis of various HVAC technologies. The pros and cons of proposed repair solutions were well communicated. If you are in need of HVAC service of any kind, this is the company to call.

Ch
Review №103

Owen was a huge help. Professional, timely, knowledgable, and a pleasure to work with. If you need A/C help make Choice Air Care your first call, youll be glad you did!

Jo
Review №104

I was thrilled that Choice Air Care sent someone out on a hot Wednesday night. Chris diagnosed a problem with the condenser and fixed it. Since the equipment was so old we decided to replace the entire system the next week. I checked their replacement bid with 3 other companies and found it to be very competitive. We were very pleased with the experience, one of the most professional companys we have had work on our home. I have recommended Choice Air Care to several of my friends and family and will continue to do so.

An
Review №105

Great service. Jordan is a great technician. He did everything in a timely manner and thoroughly explained the problem. Would definitely use this company again.

Be
Review №106

Just had my air conditioner fixed by Mike. He arrived early, fix the problem quickly and was very pleasant. I highly recommend Choice Air! Thank you Mike!

he
Review №107

I had Choice Air Care preform our annual AC service. Our technician Skooter Thompson was phenomenal, he was very Informative and clearly answered my questions.

Ti
Review №108

Professional, no-nonsense approach to repairing my heating system. Courteous and no sales haggling which is very much appreciated! Great work, very quickly, and overall extremely happy with their service - thanks!! Thanks Chip!

jo
Review №109

If for some unfortunate reason Skooter Thompson is unavailable just RESCHEDULE! The guy is amazing. Very professional, courteous, takes pride into what he does and most importantly he’s very knowledgeable about his job!

Ja
Review №110

Wow love this company! I have used them for 3 years for maintenance and repairs. We called them on a Sunday night and they had us cooling within an hour. I would recommend them to anyone!

Fr
Review №111

The service provided by Choice Air Care was conducted in a very professional manner from the initial diagnosis of the problem with the heater to the options available and concluding wit the installation of the replacement unit.

re
Review №112

Chip came out, diagnosed the problem and gave me my options. Very nice and honest. Choice Air Care is well represented by Chip.👍

Fl
Review №113

Owen is both professional and very aware of his trade, he was on time and did a great job with the service.I highly recommend Choice Air Care.

No
Review №114

Honestly, while their was scheduling issues like some other people have said, Chris’ personality and determination to make a customer happy is what made this a 5 star service.

Dr
Review №115

Chris was very professional and came out the same day to help manage my emergency outage. Good communication and understanding of the problem

Mi
Review №116

Advertised as available 24 hours. I called Wednesday afternoon around 4pm and there was no answer. I sent an email requesting an appointment and received an auto response. I still haven’t been contacted now 4 days later.Update. Wow. I just received a phone call from the office from an angry lady who was raising her voice at me for leaving this negative review. She said she is one person who answers 1400 phone calls per day (?) and before leaving a negative review the least I could have done is call and/or email at least 2-3 more times. Bad customer service. Negative review confirmed.

Ri
Review №117

First the service technician made me wait whole day come at 6PM and left without speaking a word about the issue and said he will come and fix next day. No one turned up next day. I tried to reach the company but no response.

Da
Review №118

We sincerely feel that Choice Air Care have their customer’s best interest at heart and truly want to succeed by committing to always do the best for their customers.

Lo
Review №119

Wow amazing service its 1130 PM Chip and chris cane out to fix our system and fix it they did. Amazing service. Up and running within 30 min. I will be calling them again!

Ga
Review №120

The owner came out to service our A/C unit on Thursday quickly only an hour after we called he was very professional and polite I would recommended this company to family and friends we will definitely call them back for any future AC issues

Fi
Review №121

Called in the morning about a broken AC.They showed up, identified and explained the issue, then resolved the issue.Honest and fair people.Cannot recommend you go with these guys enough.

El
Review №122

Choice Air Care provided excellent and timely service at a fair price. I have no hesitation in recommending them highly.

Le
Review №123

Owen came out quickly. He was very efficient and thorough. He explained everything and answered all our questions! Will use again!

Ph
Review №124

Awesome service, close to home, on time, did what I asked them to do, didnt upsell me, thanks Skeeter. Use these guys, fair, honest work.Phillip PierceMcKinney

Sa
Review №125

Highly recommend their service. Chris is very professional, detailed explanation of the problem and fixed them right away. They showed up on time and Price is reasonable as well.

ja
Review №126

They are very pleasant to deal with, very knowledgeable and most important, honest. I will definitely recommend this to anybody that needs HVAC services.

Da
Review №127

Can not say better with these guys, Chris came to my house on time and found the issue right away, then Chip brought parts later on and fixed my furnace quick, thank you Chip and Chris!

JO
Review №128

Final price was exactly what was quoted. And they were there when they said they would be for the quote and for the install. Very professional group of people. I would definitely recommend to others.

wa
Review №129

I worked with with technician named Owen and he is really smart and quick to diagnose the issue. I would like to use Choice Air again and would like to work with Owen.

Ar
Review №130

I requested service after midnight and was up and running less than 20 minutes from Chip’s arrival the next morning. Great service!!!

Ma
Review №131

Supposed to come service my ac unit 3 days in a row and found some excuse each day to not come.... my ac unit has been down for two weeks now and this company kept stringing me along that they would help and they didnt even try

Li
Review №132

Very professional and easy to get a hold of. Went above and beyond to explain to me and the show me what went wrong. Great company. Will use again!

Sc
Review №133

Friendly, knowledgable, forthcoming, and reasonably priced. with choice air care, you are not just a number, you are treated the way a customer should be treated.

Ri
Review №134

Great service! They diagnosed my problem quickly and the price was just right. Thanks for saving me from the heat!

Ow
Review №135

Choice Air Care is a very professional and honest company! I highly recommend their services.

mi
Review №136

Skooter was very helpful and knowledgeable. I never felt pressured to do anything for the sake of a sale which I appreciate.

ka
Review №137

Great company. Chris is very honest guy. I wish , there are other services companies like this.

Br
Review №138

Chip provided outstanding service and went above and beyond to help us fix our air conditioner.

Sh
Review №139

These guys are great. True professionals! Thanks for the hard work, best price out of 4 bids, and fast.

Ke
Review №140

Chris was great. Got my ecobee up and running quickly. Fully recommend.

Ju
Review №141

Excellent service! Very knowledgable with detailed explanation.I highly recommend Choice Air Care!

Wa
Review №142

John, Chip, and crew were all very knowledgeable and professional. Highly recommend!

C
Review №143

Great service! Took the time to explain areas requiring repairs and performed the work at a reasonable cost. Very professional ! Thanks

Ti
Review №144

The guys came and did a great job. I highly reccomend Choice Air Care

Ry
Review №145

Amazing service!!! Fast, friendly, and great price!!! Chip did a great job!!!

Ma
Review №146

Highly recommend, skooter was great and very professional thank you for your service.

Al
Review №147

Quick service, quick install, no pushy sales pitch. Great service and work.

Da
Review №148

Great customer service! Came out for estimate and was courteous and very knowledgable.

Ma
Review №149

They are also very responsive and go the extra mile. They also are reasonable in cost and provide excellent service

Fr
Review №150

Great service special thanks to Chris and Owen!!! Making things affordable ! Highly recommend them!

Jo
Review №151

Mike was very professional and timely. Would definitely use again.

Do
Review №152

Chris a very honest and helpful business owner. He also is very responsive when I call for assistance.

A
Review №153

Super professional and great/prompt service! Would highly recommend.

Pe
Review №154

First time customer so far very pleased with there knowledge, prices,professionalism and saving money for the customer is a priority.

Ja
Review №155

Took care of us for a reasonable rate and didnt try to upsell us on something we didnt need

Ch
Review №156

Family owned A/C company,,Great bunch of guys to do business with

ma
Review №157

Excellent service, I highly reccomend Choice Air Care

Do
Review №158

Love Chris Air! Chris and his team are the best!

Ge
Review №159

Excellent service across the board. Would recommend to friends and family.

Ch
Review №160

Great communication with the customer, best experience weve had with a contractor

Ch
Review №161

Great service and very knowledgeable. Highly recommended!

am
Review №162

I would call Choice air care again.

An
Review №163

The team was professional and nice

Er
Review №164

Quick and easy

Ma
Review №165

Great service!!!!!

Information
46 Photos
165 Comments
4.6 Rating
  • Address:10015 Aeronca Ln, McKinney, TX 75071, United States
  • Site:https://www.choiceaircare.com/
  • Phone:+1 972-332-3927
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair-accessible car park:Yes
Offerings
  • Repair services:Yes
Payments
  • Credit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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