Kens Heating and Air Conditioning

I got a new airconditioner with heat pump install about 8 months ago and yesterday my new system had a small component fail (it happens, boo the manufacturer). I called Kens for service, and I know it was a little lucky, but they had a team at my door in literally 15 minutes.This was an intermittent failure and was (annoyingly) working when help arrived. The technicians didnt not dismiss an intermittent issue and troubleshooted deep into the machine where by touch they found a component much hotter than it should be. The failing part was ordered and delivered next day. The technicians came with the new part, installed and tested everything, and I am back up 100%. With a failed component, time from phone call to back in action was 22 hours. That is pretty bloody amazing. Kudos to a great service!I have recommended Kens to people before, and with service like this, you better believe I will continue to recommend them in the future.

I really appreciate Patrick of Ken’s Heating and Air for coming out and first educating me on my options when it came to cooling and heating my garage. He was very informative and professional, handled any concerns that we had. Ended up with a mini split unit that gets the job done. Called them out again when my home AC stopped in the middle of the summer. He came out the very next day, and once again educated me on the problem and my options. Needless to say we won’t be using any other company for our AC needs.

I’ve exclusively used Ken’s for the last 15 years. It’s hard to find honest, reliable people to work on your house. And Ken’s have also dealt me straight and done excellent work. Cooper came out to my house today and fixed my broken AC in no time flat. He was super polite and professional. Ken’s is always quick, attentive and affordable. High recommend for me. Love this company.

I bought a new HVAC system from Kens in May 2024 for $9,800, plus a 10 year parts warranty and labor plan. The unit worked fine until I used the heat for the first time in November. My November electric bill was $608 for my 1200 sf condo! I called Kens to check the HVAC system. They reported everything was fine. I received my December electric bill and it was $687! I called Kens again and this time they determined the heat and A/C were running at the same time and said it was the thermostat (which they moved in May) that was the problem and billed me $210 for the service call. This should have been caught when they were here the month before, which would have saved me a lot of money. If I ever have to buy another HVAC, God forbid, it wont be from Kens and I dont recommend them at all.

We are always satisfied with the prompt and courteous service from Kens Heating and Air Conditioning employees. Scheduling was simple and very well organized. The technician was on time, he explained what he was doing and completed the inspection of our system without any problems. We recommend Kens for your heating and cooling needs.

It was such a pleasant experience to deal with “Ken’s Heating and Air Conditioning”. Communication is everything that matters in situations where you have a need to fix something ASAP. They were on top of it and called every time that there was a new development in the process. Sometimes it takes time to fix things, specially when there are parts that need to be replaced, but having someone that is guiding you step by step makes it easy to go thru the process. Techs were well trained and knowledgeable and very respectful. Issue was identified in 15 min. Parts took time to arrive. Fix was done effortless. I would recommend this company 100%. Prices are fair. One more thing, in my humble opinion house and appliances warranties are useless, the process is over complicated and you would be better off saving the same amount of money and paying out of pocket than dealing with a house warranty process. It would expedite your process. In my experience house warranties make the process as painful as possible to not pay for the repairs. You would be better off dealing directly with the repair companies directly.

After wrestling for almost 2 months with a home warranty company to repair my HVAC system, I finally threw in the towel and called Kens Heating and Air. What a breath of fresh air! A very knowledgeable tech was out the next day to diagnose the problem which was fixed the following day at a fair cost. They kept me informed every step of the way. That is what I call superior service.

Friendy, professional and affordable are the first words that describes Kens Heating and Air Conditioning.Their crew walked me through every step of the process and kept updating me periodically.Their social responsibility to give back to the community by offering free A/C tune ups to veterans and first responders is amazing.Thank you,RobertU.S Navy Veteran

Love, love, Ken’s! Every technician is friendly, on time and thorough! I wouldn’t use anyone else!

Great communication! They got us on the schedule quickly and sent reminders for the appointment! Their crew was friendly, and very knowledgeable! They helped us with our split units and that’s hard to find in this area ! HIGHLY RECOMMEND

They were awesome! Came out one day and I called that evening with a few minor adjustments that needed to be done and they came right out the next morning. Everything adjusted in a matter of minutes. I would recommend this company for whatever your needs are!

We have used Ken’s for many years and have always been pleased with their service and today was no exception. Great job by both young men. Thank you.

The customer service I received from everyone at Kens was super great. The stuff was very helpful in making sure I received the correct unit. I would use them again and refer them to anyone.

Our experience with Ken’s has been top notch and all our technicians are so friendly and knowledgeable. We have an older unit and they’ve never once tried to “upsell” us. Thank you Ken’s Heating and AC!

Tristan was very courteous, thorough and knowledgeable. The appointment process was easy and scheduling was prompt. He arrived ahead of schedule but I was notified of his name and that he was on his way. All in all a very pleasant experience.

Adam was a very professional, Christian young man. We received a quote the same day of him coming out to our place of business.We would recommend you all to anyone in need of heating and cooling services.

Crew came in on time, installed a mini split system in 3.5 hours. Made sure they cleaned up behind themselves and left the property the same way they found it. Very professional, I would definitely recommend using them - they have serviced my existing system for over 7 years.

On time very polite and competent. Entire system changeout and ductwork completed in about 4 hours including lunch break. We’re very happy with Ken’s work.

Kens H&AC does a spring and fall tune-up yearly. The peace of mine is priceless.Cooper was the latest tech for the fall tune-up and he tightened the ceiling vent that had become noisy.Good folks to let into your home.

We had a fire in our ductwork. Cooper was able to diagnose and fix the problem very quickly. He was very courteous and professional. Repair cost was very reasonable for an emergency service.

Quick service on my broken AC system. The technicians were friendly and polite. We have used Kens for years, and they are great. Highly recommend them.

They are the best! They communicated well via phone calls, texts, and emails. The technicians were knowledgeable, on time, and so polite. I have AC again so super happy!

Ken’s got the A/C business organized in the most professionally planned approach to system validation, diagnosis, correct fix, and repair complete to successfully functional unit operation status. 100% satisfaction rating!

Technicians arrived ahead of schedule and completed the work quickly. The main office kept me apprised of their new arrival time. After they left I went into the attic and saw that the drain pipe they suctioned had not been reconnected to the air handler so I did it myself. Overall a good service call but the technicians need to make sure that everything is buttoned up before leaving. 4 out of 5 stars.

Ryley had great communication prior to the appointment and during. He explained things well, and was patient with my questions. Friendly, responsive phone staff as well!

Have been dealing with Ken’s for several years now, probably the most reputable company I’ve ever dealt with. Great work and great price.

I figured calling as late as I did, I would be waiting for help. They came out quickly, solved the problem and checked some other things that I will need in the future. They were here and gone in no time. Highly recommend.

They are a great company with super people who are knowledgeable and friendly. I called them this morning with a problem and they were here at 9:00 and fixed it:-)they made extra trips to get a new thermostat so everything would work together. Outstanding company:-)

Arrived on time, Cooper was super nice and very knowledgeable. Ive used Ken’s for years at all my different homes and they’ve always been great.

Very knowledgeable and helpful, I’ll absolutely use Ken’s again, I forgot my service reps name but he was absolutely awesome.

We have used this company for several years and have always been satisfied until NOW! I learned (too late) they are under new management and they no longer provide the same customer service or reliability they have in the past. We paid them $2500 and had their techs out 4 times and they still couldnt fix our A/C. They finally told us we needed a new unit. They gave us a quote on a new unit that was $3000 more than 2 other quotes we got from other local businesses. We are NOT doing business with this company ever again. BEWARE of this company!

We called Ken’s late afternoon on a Saturday of Memorial Day weekend. They came first thing the next morning. The service man was very nice and knowledgeable. They were very communicative about arrival time and further work needed to be done and they were great about setting up a time for an estimate and scheduling to come back out. I highly recommend Ken’s Heating and Air! Best service we’ve gotten since we moved to the Hill country almost 10 years ago.

Amazing company. I called and the technicians were here within two hours. The problem was diagnostic and we are now waiting for the part. I recognize them highly.

Cannot say enough good things about these guys. Professional, efficient, and super high on customer service. Nobody like having to fork over money in a pinch but they help along the way by getting the air back on quickly.

Derek and his partner got me all taken care of. They were polite and professional, taking time to explain what happened and how I can prevent future leaks. Love Ken’s! TY

Tristan did a great job servicing our ac unit. Enjoyed meeting him very friendly young man.

Very pleased with Kens AC. Techs came out and changed out a condenser pump quickly. Worked on freeing up a drain tube clog relentlessly until cleared. Very satisfied with customer service throughout the repair.

Ken’s is, and always has been amazing. The technicians are simply THE BEST. This is a five star operation from scheduling to service. It doesn’t get any better than this.

Cooper showed up on time fixed everything very quickly! Extremely polite and friendlyRiley and Tristan came out and fixed the problem quickly and ready to help

Thank goodness for Kens Heating & Air!My A/C stopped blowing cold air. They came out and fixed it same day. Great pricing, good guys, nice office staff...Highly recommend.👍🏻👨🏻‍🔧❄☃️

Ryley and Tristan worked very diligently getting the new coil installed on the Mitsubishi on our back porch. It was a tedious procedure but they took care of it in a timely manner.We really appreciate Kens AC. Thank you for being our AC units on call.Walt and Iris Vaughan

I cant say enough good things about this company. The first time we used them was when our 20 something year old a/c system decided to cease to function on one of the hottest nights of the summer, and of course, on a weekend. They had our new unit installed so fast, we hardly suffered.This time my compressor stopped working. They had a technician out within 2 days. He diagnosed the problem very quickly and had another technician bring the replacement part to fix the problem. They had the part in stock which I also appreciate.The office people are great too. They answer the phone promptly, and are knowledgeable and courteous. They communicate very well during the appointment process.Overall an outstanding experience.

I gave him cash 200.00 for Airconditioner repairs. He was very pleasant and thorough. Thank you.

Firstly, replaced A/C system with 4 ton (not requested) unit to cool home of 1,081 sq.ft. Called after installation stating the installers left without stating they were finished, no invoice given and manuals left by unit. Out of 3 installers, one slept on back patio. Had second opinion on unit by another A/C company and told I was correct, unit too large for home.UPDATE: Things were made right and now happy with the results.

Kens Heating and AC did a fantastic job on short notice for us. Quickly diagnosing the issue with our AC and expediting delivery of a part from a different area of TX in order for us to host a gathering last weekend. Great service, great people and highly recommended!

We just had Ken’s heating and air come out to check our two HVAC units and one mini split. Derek Was extremely knowledgeable and was able to check everything proficiently. He explained how to do self maintenance To minimize any potential issues. He also explained the operational choices with the Gree mini split. Sometimes YouTube is not enough. They Got us scheduled quickly, and I was notified prior to his arrival. I have and will continue to recommend Ken’s Heating and Air to my real estate clients and friends.

The three young men that came to my house, were very courteous and helpful. It would help if you could provide them with shoe covers.

The technician was very friendly and very knowledgeable in his work. We will continue to rely on Kens Heating & Air in regards to our heating and cooling service. Fantastic company and employees.Thank you.

5 star service for Ken’s heating and cooling. They went above and beyond to help us get our air running again. Miss Valerie was excellent and knowledgeable. She was very kind and super understanding. The guys were so polite and professional and did not mess around. They got the job done! Excellent customer service!

This company has a strive for professionalism and were very assiduous with their task. I have also come to find out this company surpasses expectations.( my go to heating and ac company)Thank you Kens in Marble Falls

After experiencing multiple challenges with our 2 year old York HVAC being down and having to be serviced at least 4 to 5 times, the staff at Kens made sure we were taken care of. Their owner has excellent customer service and gives it her best to solve the problems and get a technician out as soon as possible.

Super pleased with Kens! They were very responsive and were able to respond to our service call w/in 24 hours. Moreover, the diagnosis fixed our issue and helped eliminate additional cost.

I’ve been using Ken’s for years and I’ve always been very happy with the service. Everyone is veryHelpful and courteous.

I was very impressed with the service I received from Ken’s ! My AC was not cooling as it should so I called yesterday afternoon to get it serviced! They got a very nice service technician out at 8:00 this morning, added freon and now it’s working great! I highly recommend them!

Unit went down on Saturday of Memorial Day weekend and could not get anybody until the following Tuesday. We used to have 24/7 with Ken’s, and we understand that they could not get people on board to support that. Service is always great, but because we could not get help, we knocked a star off for now. Hopefully Ken’s can staff up to help on nights and weekends soon. Please 🤗

I was very please with my experience with Kens Heating and AC. I called for assistance with one of my units and Nick was at my home within a couple of hours on a Saturday. Very responsive. Nick was excellent in diagnosing/resolving the problem very quickly.

Technician Riley was great to work with and he will hopefully help us in the future. Great company and great technicians. Technician Cooper came out today to put in the new part and finish up the service and he also did a great job. Well done!

Patrick was excellent in his service delivery. He was very knowledgeable and precise on what the problem could be. The AC issue was resolved immediately after diagnosis. Thank you very much.

Ken’s Heating and Air Conditioning is a great company! They were on time, very knowledgeable, and completed the job in a timely manner. I will definitely be using them in the future!

I appreciate Ken’s Heating & Air coming out promptly and repairing AC. Cooper and Derek remind me of southern gentlemen -experts at their craft, respectful and courteous! Thanks, Pat Young, owner and operator! 💕🙏🏾💕

We bought a unit from Ken’s that was now two yrs old that gave us problems in last 6 months going out. Ken’s fixed it each time and ultimately got it replaced, getting a new one from the factory. When it went out last week, they assessed it, got a new one in from Austin and got it installed within 2 days. The owners and service tech Ron got it done when it counted. Excellent service!

Quick but not rushed on time or before the scheduled appointment, they text you to let you know theyre in route, great feedback and my area is not 100% hospitable because of its naturistic qualities but no complaints from them. These folks have responded to immediate service needs same day next day etc.

Repairman solved our AC issue and suggested what we could do to prevent it from recurring. He was courteous and worked diligently to resolve our issue.

Tristan was on time, professional, and thorough in his explanations. I will recommend Ken’s to others!

These guys are AWESOME! Exceptionally professional, courteous, and right on time! Ken’s is the only service that we will use! Customer for life!

We are located at 10611 N ih 35 --- we got 2 brand new ACs from Patrick last year, here we are in 2024 one unit hasnt been working for 2 months. Weve been trying to get scheduled in for 3 weeks and they finally came out last week and Fixed the issue. Never came and checked with us, never verified the issue was fixed, sent us a bill for $1000 and the issue hasnt been fixed. Got rescheduled for 3 different dates this week and STILL NO AC.We have dogs and Austin is a Dog friendly city and this AC company is def NOT AC friendly.Tried calling Patrick 6 times in 2 days no answer. Not recommended until they fix our unit.

Kens heating and air worked tirelesly to fix a multitide of problems with our Lenox unit. They were able to determine the issues and finally got our unit up and running

Guys did great. Friendly and kept me informed

Great pricing and service. Easy to deal with for sure!

I was so impressed with this company. Not only did they get there within 2 days while we were have a bitter winter storm but they fixed the problem the first time. The tech was extremely professional but explained in detail what the issue was! I would recommend them over any other company! First class operation!!

Best service, most friendly, and always professional!!! Thank you for your fast service today!! It would be nice if all companies gave this kind of service! I won’t use anyone else.

We were pleased with the professional and friendly service provided by Ken’s team.

Kens is by far the best HVAC business we have ever used. They are very caring and personable. They went out of their way to expedite our repairs and we are truly grateful. We highly recommend using Kens for all your HVAC needs.

Cooper and Tristan were terrific. Polite, efficient. Good guys.

Quick and efficient!! Came out same day and got thngs cooling. Patrick was such a pleasure to deal with and I have every confidence that I will be pleased with my new unit once installed.

This is the best AC company we have ever worked with. They are wonderful people and truly care about their customer.

Steven arrived on time. Installed our new Google Nest Thermostat. Helped set it up on my iPhone. All is working great. Steven very professional and friendly exactly like he was his last time out for another service call when our old thermostat stopped working correctly. We certainly recommend Ken’s and for sure Steven if he’s available.

I am so grateful for the great service I have come to count on with Kens Heating and Air Conditioning. The Installation Team did their job of installing the new unit and cleaned up afterwards as well. Thank you for your thoughtful caring service.

Great service! Friendly techs! Diagnosed problem quickly. Took a day to get the part. Installed it quickly and back up and running.

Blower on WineGuardian was blowing at the beginning of this service call but no compressor working. Changed Ctl PCB and now nothing works. Techs took entire DO25 unit back to the shop. Techs were very polite and professional!Updated on 1-24-24Due to my giving Ken’s a 3 Star rating based on their own “auto-generated” request for feedback in the middle of the job, they decided that was too low of a rating for their Management’s liking and promptly called me to inform me they were no longer interested in repairing my Wine Cooler unit even though I had highly complemented their professional staff. They did agree to return my unit back to the house but to my surprise, they did not even have the decency to notify me when they dropped it off but simply set it just inside the garage door on the floor , which is where I found it when I went to check the mail.Again, the actual Techs were very courteous and professional but my advise to anyone utilizing this company for service, DO NOT post a review of anything less that 5 stars before your work has been completed or you may wind up in the same boat. Due to this last very unprofessional action by the Marketing Team and Management I would lower my rating to a 1 or 2 Star. I will end on a positive note in that after my unit was left in the garage I received a call stating they would refund my initial Service Fee since they did not repair anything. Thank you for attempting to ease the frustration!David C

Kens is an incredible HVAC company owned and operated by amazing people!! We have an older unit that needs extra love and they are the only people we trust. They are professional, knowledgeable, fair and honest. They stand behind their work and will go the extra mile to ensure customer satisfaction. No matter what issue weve had theyve been able to resolve it quickly. They are communicative and easy to reach. Its such a relief knowing that if something goes wrong with our system we dont have to wait days to get ahold of someone. They have always provided top notch service with kindness and professionalism. We will continue to use and recommend them to anyone looking for a dependable and trustworthy HVAC company!!

Ryley was fast, efficient and very helpful with everything. Best of all the air conditioning unit is working great. Thank you for taking care of our unit so quickly.

The technician Nick was friendly and answered every question I had. When I called to make the appointment in the morning they were here by noon. The lady on the phone was very nice. GREAT SERVICE! Thanks

Always fixes our fridges and freezers really quickly, super knowledgeable. Great guy!

Nice young men. Very personable and knowledgable about our ac/heat system.

Steve and Nick did a fantastic job installing our new systems. They kept running into problems but handled them like pros. Kens heating and air was great to work with.

Excellent company. Tech was excellent and courteous. The company made a special effort to schedule me in on the same day I called. Would highly recommend them!!!

Technician arrived within an hour of my call and explained everything clearly. We’ve used Ken’s for years and have been impressed with their knowledge and professionalism!

This is our second A/C unit from Ken’s Heating and Air. The entire team at Ken’s was a pleasure to work with. Everyone was professional, courteous, knowledgeable and communicated every step of the way from order to installation. We highly recommend Ken’s Heating and Air to everyone.

Ryley was very professional. We will see if his recommendation does the job.

Once again kens heating and air went above just fixing our unit .the tech was a very nice young man .was very respectful to us

First visit by Patrick Young was exceptional. On time, very professional and personable. Have requested a bid on a split unit.

Kens was outstanding in repairing our Daikin mini-split heat pump (dont buy one of these--their failures are frequent and costly even while the parts warranty is still in force). They handled the frustrating negotiations with Daikin for getting them to replace the failed compressor and board(s) by replacing the entire outside condenser unit, and Kens charged fair rates for their labor and materials.

Trustworthy, dependable, reliable, on time, communicative, competitive pricing. All the good things about Patrick and the Kens Heating and Air group. Will continue to refer and use them as I have over the years

I have had to have service on our a/c twice in the last year. Everyone at Ken’s has been very nice to work with. Highly recommended.

These guys and gals are outstanding. They were very puctional, listen to all my concerns taking time to address all of my needs and were very knowledgeable on handling my HVAC issues. I would highly recommend Kens Heating and Air Conditioning.

Quick and thorough. And the techs were super polite!!!

Ryley and Tristan are great - very efficient, knowledgeable and courteous

The two techs did an excellent job diagnosing and servicing my HVAC system, and I highly recommend them.

Polite, professional, and honest.Good overall service experience.

Technicians were prompt, professional and efficient in completing bi-annual service call as well as replacing exhaust vents destroyed by latest hail storm. Valerie in the office was stellar, keeping us in the loop on all aspects on the logistics side. Thank you all.

Ken’s Heating and Air are our only go to trusted company to always keeping our home temperature perfect. They are always fast, reliable, and extremely professional.

I want to thank the entire staff at Kens Heating & AC for not only a great job done but also the amazing service I received from start to finish. Yall are a God send and worth every dollar spent to get my AC working again in this extreme heat.

Very professional and very polite , was completely happy with the service. He gladly answered all my questions and concerns . Very recommend this company for your A/C service and more

We received excellent and fast service! The team was incredibly friendly and helpful.

Technician was great and fixed the problem fast only advice that I would give is the individuals that install the AC, make sure they install and do everything right. they capped a pipe they shouldn’t have. so when it overflowed, it would trip and turn off our AC and that was what was causing it to be hot on that side of the house

Thank you Ken’s for repairing my AC ductwork so quickly! Just in time for my guests to arrive, and no one knows the AC was out. Really appreciate you jumping on this and getting it done! Thank you!

Had the outside unit freeze up. Cooper had it diagnosed, ordered parts needed. Today Cooper and Rylie installed new parts. Unit is cooling and feels great. Thank You Cooper and Rylie.

Excellent Service from the start. Getting me bids, being on time for installation, Told me 4 hrs and done! I am very satisfied and will recommend to all my friends

Patrick always does great work. We trust him and will always go to him for our AC needs. Would 100% recommend to family and friends.

We have depended on Ken’s for years. The 2 young men were polite, friendly, & did a great job for us after a long, hard day.

I have used Kens HVAC for several years and they provided us amazing service and response time. I highly recommend them for any HVAC services.

Outstanding service. Systems were completely checked and serviced. Technician and staff were very professional and caring. Wholeheartedly recommend Ken’s

Kens Heating and Air Provided great, professional service. Excellent communication, and a very courteous staff. I highly recommend them for all your heating and cooling needs!

The technician was great!! Friendly and knowledgeble.

Kens has taken great care of us for years! Our AC went out yesterday at 4:40 while the temperature was 104. They had us back and cool before 2 PM today! We will have them replace our unit in the fall since its 19 years old but at least we are not suffering now. Highly recommend Kens

Ken’s is the best HVAC service company I have worked with! Keep up the great work!!

I called Ken’s heating and Air with an emergency cuz my Ac unit went out and I had a new born baby… they was very understanding about my situation and made a way to come out after hours to fix it… I would definitely recommend these guys

Ken’s Heating and Air conditioning has great customer service. Patrick, the technician was quick to find the issue & quick to fix it. Excellent professionals! Thank you!!

Was told that my compressor was bad however my breaker was bad.I replaced my breaker and my air conditioner is working good.Also I was told they would call me back and would try to find a replacement part for my train.Not a good experience with this company.

Thank you Tristan and Cooper for a pleasant a/c heating service. Such kind and very professional!

The young man came out and was able to fix my issue very quickly! He was very nice and kind! Thank you so much!!

As usual , same great service that I have always received!

Ryley was cheerful, pleasant, and efficient in checking our AC unite for maintenance. Would that there were more like him!

Service means taking care of your customers and that’s what this company does. AC quit on Saturday afternoon and I was cool again in less than 24 hours, now that’s service!!!

The best ever, always fast and never lets you down. As a property management company we have to call often so a trusted company is key. Always call them first.

Great service. Timely service. Great technicians.

Thorough and on time. I am happy and will use again.

Steve was very knowledgeable in diagnosing the issue with our AC, and did two separate tests to confirm that the issue is a failed-closed expansion valve. Also while hear he looked at potential to install a mini-split system in the downstairs area of our house.

Great attitude and fast evaluation. Way to go!

The repairman was very personable and knowledgeable. I find Kens heating and air to be a very good company.

Excellent service. Very professional

Once again ken’s has come through and kept me cool. From the owner to the installers everyone is fantastic!

Bear King Brewery Loves Kens Heating and Air. They are fast professional and fair. They are our only call in the Hill Country.

Ken’s is efficient, reliable, and professional. They take great care of multiple properties for me.

The Tech Tristan was thoughtful; punctual; and explained things very well.

Wonderful service! Attentive, professional, expeditious. HIGHLY recommend Kens A/C!

Cant say it enough I love Kens they are fast, fair, and honest. A breath of fresh cold air!

Very quick and responsive with service.

Ryley Flanagan was quick and polite. He had our ac running in no time.

They arrrived early and completed the work efficiently and cleaned up.

Good communication.On time. Polite. Showed concern for the issue & making the repair. Satisfactory repair.Reasonable rates.

Extremely friendly, caring and knowledgeable 🤗 Ken’s is the BEST❤️Nicest employees in Marble Falls ❣️

AC unit repairs did not work, 2 weeks later replaced with a new unit. Unit failed last night, a brand new unit with a bad coil. This has been a challenge.

Steven was great. Answered all questions with detail and provided confidence in his service.

Kens did a complete AC install, inside and out. The technicians were highly professional, courteous, well trained and they left NO mess! I would highly recommend (TWO THUMBS WAY UP) Kens for HVAC work in the Burnet, Marble Falls and surrounding areas! I will definitely first evry time!

Service was excellent, technicians were knowledgeable and efficient. Both workers were friendly.

Ryley was fast, kind, respectful and mostly importantly my ac is blowing cold again. 😊

I am an A/C contractor in Marble Falls as well (All About Air). I send any work that Im too busy for to Kens. Ive personally seen there work so I know the quality they provide. They are knowledgable, fast, and provide top of the line quality. This is the only company around that I trust enough to send one of my customers to when Im too busy.

Kens is great. Punctual and professional.

Very easy company to work with.

Really fast response and professional on location. Prices were competitive.

Courteous and capable repairman. Will call again!

Steven did a great job. Found some areas that could be improved, and is doing more for further improvement. Thanks, JW

Professional technicians who have found the problem with our heating unit. Quick and friendly service.

We use Kens for regular maintenance and recently had them install a mini split. Always on time and they do great work.

Ryley was awesome and professional. Great turn around in response time.

5 Stars to Kens Heating and Air in Marble Falls TX.I purchased a premium York air conditioner 3 years ago from a different AC company. It was working with the exception the thermostat displayed Error Faults 3 to 5 times daily. Even with all the error faults it still kept on cooling my house. But 2 or 3 times a year it would stop working completely and Id have to call the original installer (Not Kens) to perform warranty work. He would scratch his head because he couldnt find anything wrong and than reset the system which would work for a few months and considered it fixed. He quit taking my calls. I had a few other AC technicians out to trouble shoot my AC unit without success.Finally I called Craig Schooler at Century A/C Supply and explained my situation. He referred me to his top company, Kens Heating and Air in Marble Falls. I live in Austin TX... Ken Goad, his technician, and Craig (the York Rep with Century) all came out and spent over 5 hours trouble shooting the entire system. They finally discovered the original company I purchased it from had messed up and wired the system incorrectly. After 5 hours, my system was fixed!With their many years of experience, Kens Heating and Air was the only company that took the time to diagnose my AC correctly and fix it. If you ever have an AC problem or need a new AC installed, I highly recommend Ken Goad and the staff at Kens Heating and Air as the only AC company you should call. Any company can sell you an AC, but very few can actually fix it if something goes wrong.A big thank you to Ken at Kens Heating and Air and also to Craig Schooler, the York Rep with Century AC Supply. Job well done!Mark B

Had another company take care of my restraunt equipment, but they are short staffed and didnt show up anymore, so I called kens, and they were prompt, professional, and priced about the same as others that do sub-par work.

Ryley and Ken were.knowledgeable and professional. Did a great job

Always honest. My go to in marble falls.

Great service!! Highly recommended

Great customer service with friendly staff. Techs were very professional and timely.

Service was great! On time and on budget.All is fixed and up and running.Regards, jim

The staff is very professional. Showed up on time they said they would. They did a great job fixing my AC didnt take them long either.

Technician was on time, professional and efficient

Great company to use. Always fast and and efficient.

Very prompt and courteous. Everyone is so courteous and kind. A/C is working great now.

Showed up on time and was professional and courteous.

Answers calls but was a week out and expensive just to do the service call. I did not have anything done by them. Just clarifying.

Great company to do business with for 20 plus years.

Great service! Thanks for the prompt response and repair.

Very professional and a quick fix

Shane and Donn showed perfectly. Diagnosed the situation excellently. Hi praise!

Rep was great, friendly, helpful and answered our questions.

Very professional tech in Ryan.

Great service! Patrick was very helpful. 👍🏻

Ken’s Ac company was outstanding. Communication was superb.

You guys were extremely friendly. They knew what they were doing and went above and beyond.

Ryley had our ac back up and running in less than 15 minutes

We had water leaking from AC inside and they found a way to squeeze us in ASAP!

Very friendly did a great job answered my questions.

Got here faster then anticipated with awesome service!!!

Arrived on time. Very professional and polite

The technician arrived quickly and on time to fix our issue.

They were quick to respond and did a great job.

Great service and communication. Cooper was great!

The installers were great and the new system runs smoothly

Professional company with excellent service!

Trust is a thing when choosing. I rolled the dice on this guy. Good roll. Trust him. Loyal now.

Ken’s is trustworthy and services are exceptionally good and reliable!!!

Always on top of helping you out. Quick service thats always the best. Even after hours on the weekends.

On time! Completed scheduled maintenance! Happy customer!

Very professional, on time, and friendly

Would not use anyone else.

Prompt and professional - Great service

Excellent service. Very thorough and friendly.

On time, did the work efficiently

Great service. Thanks!!