Ferraras Heating & Air Conditioning Inc.

Ferraras Heating & Air Conditioning was great to work with from quote through installation. They answered questions, provided useful information to evaluate quites, responsive to my specific needs, responsive, punctual, clean work and great value pricing. I would not hesitate to recommend them to potential customers or to hire them for any future AC/heating needs.

From the ladies answering the phones, to thetechnicians who come and service this POS Goodman unit installed by another Company. I always have a great experience with Ferraras. Garrett Swann has been great, treated me fairly, and has done a phenomenal job. I appreciate him taking care of my family. I have to call them out to work on this typically several times a year and hes always done his best to do the right thing and give me all the options and let me make an educated decision on should I wait for warranty or just pay it. The only reason I continue to fight with this thing is the warranty!

The easiest, fastest, and most honest experience buying a new heating and air conditioning system. From amazing employees, incredible 0% financing, and an awesome 4 man installation crew we couldnt have asked for anything more. Jason helped me handle it all over the phone and even went to the job site twice before even being awarded the job! On top of ALL of that, they offer name brand Trane products thousands less than the former AC company we were previously using. Simply impressed.

A big thank you to Josh! He came out to our home in livingston and did a system check and repair in less than two hours! He was honest and detailed oriented. The price we paid for the service fee and labor was great as well. He explained the service plans the company offers and informed us we could request him to come out specifically. Josh we appreciated the fast, honest, and wonderful work you did. My family will definitely be coming back.

I cant say enough great things about my service from Ferraras. We had our duct system with 19 vents replaced. They were clean, efficient, and came it at almost half the price of three other local bids. They even came back to vacuum out three vents that ended up with insulation in them. We will absolutely be working with them in the future.

A routine seasonal service call revealed that our 14-year-old unit had lost all of its refrigerant. Spring was quickly turning to summer, so there were only a few days for technicians to install a new unit for us just before the temperatures hit 90 degrees. We had also just installed new carpeting in our home, and I was concerned about them tracking all that equipment through our house and into the attic. I need not have worried. The installers covered all of the flooring and left everything spotless! They were all punctual, efficient, and polite. We will continue to useFerraras services and recommend them to others.

Ive been a Ferraras customer for over twenty years but recently had to upgrade a system. I contacted Ferraras office, explained my problem, we discussed my options, and they responded as expected. They provided me with pricing and warranty options, made suggestions and today came out and installed a new heat pump two stage system. They called at 8:00 am, to tell us they were on the way, arrived within the following forty minutes and started. Three very prompt and pleasant installers/service techs who didnt waste time and the job was totally finished before noon, including clean up and instructions on the systems operation. This was a repeat of my dealing with them years ago and I cant be more impressed with the efficiency and performance.Woody Edinburgh

Tyler Bruton, with Ferrara’s HVAC, has done a wonderful job for us this past month. He is very personable and knowledgeable and goes above and beyond. Most of the work was warranty work but I would not hesitate to have him doing any type of work.

Bryant came out promptly and explained how and why out heat pump froze up. Checked the heat strips and advised how to run the unit. Very polite. Thank you for great service

Ferrara crew done excellent work under some harsh weather and completed job with perfection. Explained in details to educate about system .

Bryant was very thorough and very quick! Had us going in nothing flat. Great technician !

Very fast, professional and polite. They came out the day i called and got us set up and kept us informed on when the techs would arrive. The techs did a fabulous job. They explained what they were doing and cleaned up everything. I highly recommend them

Mr Bryant Chauvin was a very respectful professional tech. He checked everything. I was very satisfied with his overall performance very nice young man. I will use Ferrara’s again and recommend to others.

Seriously GREAT job by these guys! They arrived BEFORE 6am to get me up and running on a new complete system! Very professional and friendly, which has always been my experience with Ferrara’s! Highly recommended! Much better pricing on high-quality product too. Thanks!!

Couldn’t be happier! I live in Nacogdoches so my dealings were with the Nacogdoches branch (Bob Ecker was sales rep). Very pleasant experience all around! Bob quoted a fair price for install of completely new system. From initial quote to final install Ferrara’s was timely, on schedule, and very responsive with my inquiries. Installers were very professional and great to deal with and did a beautiful job installing our Trane 5 ton Variable Speed unit. They replaced an old Trane system that lasted 18 years! You can’t go wrong with Trane brand units and you can’t go wrong with Ferrara’s! Thanks, y’all!

Have a older home with a complete unit outside the house. Over the years the design of the air ducts have changed but Jason found a unit that almost dropped right in. Other companies said that a all available were units with duct work 90 degrees to mine and would require a larger duct work to connect meaning I would have needed concrete work.They gave me a great price so I went themThe two men who installed the unit were polite and did a professional job as you can see by the pictures. Just wish I had snapped a pic or two of the duct work between the unit and house...trust me it looked good.

Process was quick and easy and installers were knowledgeable and friendly. Would recommend

Jimmy Phillips did an excellent job at a very reasonable price, Thanks Jimmy and The Ferraras Team!

Tyler with Ferrara’s saved our Christmas AND our house!!!! After smelling an electrical burn from our HVAC unit, I called and Tyler quickly found the faulty electrical wire had burned up!!! He was very thorough, quick, and a comple gentleman! Thank you all and Merry Christmas

Garrett was very efficient and courteous when checking our heater problem.

Garrett came within just hours of us calling. Not only did he fix us up AC wise but found a problem that our roofers missed putting in a brand new roof just last week. Fast, friendly. And great service!Thanks Garret!The Teutsches

Mr. Garrett Swann is awesome. He diagnosed our problem and fixed it right away. He also provided systematic and comprehensive suggestion on how to improve our heating and cooling systems in our old 1950s house. We are impressed how professional, knowledgeable, experienced, and friendly Garrett is. Very happy with him and Ferrara’.

I love this company! They made a way to get to my house as quickly as possible. My technician, Garrett, went above and beyond, not only to fix the problem, but to make sure it did not happen again. He explained the problem and explained the solution so I am confident he did what needed to be done. I have used the company since 2011and they have never let me down!

Jeff was very helpful, professional, and immediately identified the problem. He was very efficient in solving it and had our unit back online in no time. I was very satisfied with his work. I would highly recommend Ferraras.

I want to thank Jeff Fitzgerald for his help during my recent air conditioning issue. He was very helpful, focused on the job, and made sure I understood my options. He is a great representative of Ferraras.

Great job Garrett Im very pleased with your service and attitude all around good job.

Jimmy was awesome! Timely, knowledgeable, and honest about what we could repair versus replace! Thank you!

I felt welcomed. I was looking for a condensor fan motor. He found one that fit and I was pleased with the price. I am a home owner and not a repairman. He offered suggestions on replacing it. It was very easy and is working. Thank you if I need anything else I will be a return customer

Jeff was very punctual arriving at 8 am. He got right to work and checked the two ac units without a lot of jabbering. He appeared to be knowledgable. He was courteous and didn’t try to push any unnecessary repairs. I was impressed by his efficiency and professionalism. I hope he is assigned to me for my next ac service checkup or emergency. .

Ferraras has been great to do business with. They are friendly, prompt and the service has been top notch. Taylor was very efficient and his attitude was great even though the end of the day.

Very knowledgeable of his job. He is very honest. He instilled confidence in me, that the right company and right people were doing the job. I appreciated his skills.

The workers were awesome, kind, courtesy and very informative. Ben and the other worker were both very good. My experience with them encouraged me to definitely recommend your agency to others. Thank you for great and prompt service and for making a stressful situation easier to deal with.

On July 28th 2024 my A.C. stopped working. So I made the call. And within two hours employee JOE showed up. He professionally diagnosed that my thermostat wire had a short. JOE had to crawl under my home to reroute the wire. Ferara are very fortunate to find an employee like JOE. Did I mention this was a Sunday. Id like to thank ferraras heating and air but most of all thank you JOE.GOD BLESS you all

He was very fast at diagnosing the problem and had our air back blowing cold in 15 minutes after arriving. Thank you guys for such fast and efficient service.

Arrived at my grandfather’s house Monday to find the AC Unit not working and my mom called McWilliams and Sons. They quickly sold her a yearly service subscription and sent a young man out to repair it. After a short while he decided the unit needs a $500 control board to fix the problem. I called my AC company Ferrara’s and asked for Mike. Mike came straight over and found there was no problems with the ac and all it was is the main drain was blocked and the back up drain has a float shut off that if the pan gets full of water will shut down the unit to prevent flooding the house. He cleared the main drain and emptied the back up pan. This allowing the ac unit to kick on and do it’s job. McWilliams was sending out a man to quote him a new ac unit. Mike saved my grandfather several hundred dollars today and possibly $6,000 if McWilliams would have tried to sell a new ac unit to him. The elderly can be taking advantage of more easily then the younger crowd. If you have ac problems best to call Ferrara’s Heating & Air then mess with any of the other ac company’s in town.

I recently experienced issues with my home A/C unit, where it had begun freezing over the coils. While I managed to intermittently run the A/C as a stop-gap measure, it was clear that a professional diagnosis was necessary. I was able to schedule an appointment with Ferrera (I was formerly with Pax-Sun) for the next afternoon. Garrett, the technician, called on his way and arrived promptly as expected. He listened carefully to the issues I was experiencing and acknowledged the steps I had already taken to mitigate the problem. Garrett quickly and efficiently narrowed down the root cause of the freezing coils.Garrett’s extensive knowledge and professionalism were evident throughout the visit. He addressed all my questions thoroughly and ensured I understood the situation and the available solutions. To get my system running continuously, he performed a system recharge, giving me the much-needed relief while I evaluate whether to retrofit components or opt for a new system.I am thrilled to report that the great service expectations I had from Pax-Sun have continued seamlessly with Ferreras. Thank you, Garrett, for your outstanding service and expertise.

Ferraras was able to get a tech out quickly. They ordered the part immediately and were able to complete the repair quickly. Tech was very knowledgeable. Will definitely use them again.

The first time Ive been disappointed with Fererras. Ive always enjoyed the fair prices and have bragged on these guys for being one of the few honest companies in the a/c business.Jimmy quoted $300-350 to blow out 1 line and put a float ($15 part) on another. Literally took an hour to do both and I was charged $464.Jimmy said prices have increased. Oh well, as the old song goes... another one bites the dust.

Jimmy is a reliable, knowledgeable person. Im glad he came to our home .

Was a difficult repair, and did take a lot of time. Remained personable and professional throughout it all. And have done right throughout.

Mr. Bryant Chauvin responded to my emergency A/C outage immediately after I placed the call! He arrived in no time to provide excellent professional service within a matter of minutes…I highly recommend having a knowledgeable expert as himself dispatched to your home to get the job done correctly…Thanks Ferrara’s and thanks Mr. Bryant!!!

Jimmy with Ferrara’s came to repair our heater during a cold spell. Within 30 hours he had ordered and had in hand a new part and repaired our system! Thank you so much!

Extremely professional, quick, courteous, knowledgeable and willing to answer all of the questions we had. Ferrara’s Heating and Air Conditioning definitely is worth considering for your home A/C needs, and if you do go with them, see if you can get Lukas as your technician, he and his partner were nothing short of phenomenal!!

Happy to give John and Luke, our Ferrara’s HVAC technicians, a five star rating. They were very courteous, knowledgeable and professional. John explained everything and answered all our questions. It was obvious that customer satisfaction was very important to them. Highly Recommend!

Taylor was so nice to come to our home and show me how to operate our new AC/heating unit. He took the time show me the filters and troubleshooting for the panel. He went above and beyond to assist me. He was very kind and never made me feel rushed or like I was bother him with stupid questions.This company has been easy to work with and we would recommend them to anyone. Thank you for great customer service.

Ferrara’s A/C is who I call for fast and friendly service. Technicians (Chris and Taylor) are knowledgeable and trustworthy. Prices are fair and sales team is honest. Recommend.

Technician showed up on time and was very professional and friendly. Explained the process he would perform and showed me info along the way. Im so glad I chose ferreras and they have gained a life customer

Ferraras gave me a quote that was much lower then the competitors. I accepted it and the installation of heat pump and air handler were scheduled for the next day. The crew showed up, did an exceptional job! Explained everything in detail, excellent clean up. I would highly recommend Ferraras to everybody!!!

Great service, affordable prices, and knowledgeable and personable tech. Taylor came out and quickly diagnosed and repaired the issue. We’re happy to be cool again.

Ferraras service tech, Tyler Burton was very thorough and professional. He gave me good overview of the issue I was having at my home and how he addressed and repaired it. I had total confidence that my system was working correctly when he left. I signed up for the Priority One service agreement the next day.

Taylor Eddings was great! First time using someone in Nacogdoches. Ferrara’s staff was fabulous as well! I was very pleased. Taylor was very thoughough, knowledgeable, professional and went above and beyond.

Bryant was great. Prompt, honest, and helpful.

We were expecting to have to make an appointment and were pleasantly surprised that they were able to come 15 minutes after our call. The gentleman was professional, quick and efficient.

They were helpful from the moment they picked up the phone! Taylor not only fixed my problem but taught me how to do a little maintenance if there is a problem in the future. I also love the scheduling software, they text you when they are on the way, and send you a picture of who is coming. Super fantastic!

Jeff was great!! Explained what the problem was, got it fixed and was very professional. My experience from start to finish was perfect 😊

Our air conditioner stopped working at around 8:30pm on Thursday. I initially tried to schedule with a different company but they wouldn’t be available to come and give us a diagnosis until Monday. It’s 102 degrees in the daytime; we could not wait that long. I called Ferrera’s and got in touch with a tech right away. He offered to come out at around 9:00pm the same night. I didn’t want him to have to do that so I scheduled the repair visit for the next morning. The tech, Jimmy was so friendly and walked me through the issues with the AC unit. He was able to fix the issues during his visit and I didn’t have to wait for any parts to come in or reschedule. The AC is running again and I am a very satisfied customer!

Jeff diagnosed our A/C issue and had us “cooling” quickly. He was proficient, professional and friendly. Will definitely call Ferrara’s!

If I could give them 12 stars I would. Friendly knowledgeable efficient. Fixed a small problem for a fraction that others wanted to charge me thousands. Will definitely use them again. Tyler & Bob are real ones. Can’t thank them enough.

Called for a $79. tune up inspection... After clearing up past bill I was told it would be $88 service call then $80. inspection fee...So I inform the person on the phone I would call someone else with $79. SPECIAL ( which most have). So needless to say you lost a customer...

We just had a new AC/heat pump unit and air handler installed and we are more than satisfied. The new unit has proven to be very quiet and efficient. Thank you, James Blackwood, for always giving us an honest assessment!The technician that diagnosed the problem and the two that installed the new system were all professional, knowledgeable and friendly. Sydney and Bryant installed the system and I must say it was one of the cleanest jobs Ive seen. They took great care both inside and outside when they removed the old units and installed the new ones. Nothing was damaged or dirty when they left. My flowerbeds looked undisturbed and so did my flooring and walls. That might seem like a small thing, but that kind of work and consideration is truly appreciated. Our thanks to both of them for a great job!

Ferraras did an overall fantastic job. I was feeling kind of hopeless in midsummer with having a team respond the day of. I called as the office opened at 7am and had a tech at my home before 2pm. Tyler was professional, courteous, and friendly.He was quick to diagnose and fix the problem.Communication- 10+Thanks for making summer cool again for my family! 🙌

We can always depend on Ferrara’s, and as usual the service is A1. Today we had Bryant Chauvin and he instantly fixed the problem, and showed me what caused the problem!! Thanks for your service(air conditioning)

We have been a priority 1 customer of Ferrara’s of Lufkin for a number of years and they continue to treat us with respect, kindness, and courtesy. Plus they do a good job (Thanks Jeorge! for the PM service other day)

I was so pleased with the work Jimmy Phillips did on behalf of Ferraras Heating and Cooling. He quickly diagnosed the problem and repaired it in a timely manner. I highly recommend Ferraras. Very knowledgeable a d professional.

Bob analyzed our situation, ordered parts, scheduled the installation, and checked back to see if we had any questions in a very timely manner. All employees involved were thorough, professional, and took pride in their work. They left our house and yard clean, encouraging us to call if there are any problems in the future. This is quality work and customer service!

My wife and I are very pleased with the installation of our new HVAC unit! From start to finish You were very courteous and respectful, and your workmanship was superb! Very professional! Thank you so very much! Gives me great confidence that this unit will service us for a long time to come!!

I am so thankful for Butch Abel coming to my rescue when my AC stopped working. He was very professional and fast getting the problem solved. He was very helpful and respectful to this 90 year old widow and I highly recommend him and the company. Thank you all.

Butch was awesome. Super patient and thoroughly answered all my questions and demonstrated the new part, before purchase, to show exactly how it worked and why it was needed. He gave me options and was in and out super fast. Couldnt be happier!

Two Fridays ago Billy came to repair our ac. He was efficient , quick and reasonableYeah Billy! Most appreciated.

Great service. Butch has always been very helpful whenever he has worked on the system at my house. And today Ryan and Gerardo and their team were fantastic when they installed a new system. Very courteous and professional. They worked quickly and cleaned everything up when finished. I would highly recommend them to anyone.

Jimmy, is a wonderful person to represent your company, he is thorough in his his inspection , on time, and always very friendly. He takes his time explaining what is a problem.I always respect his opinion because he is very knowledgeable about theSystems. I always feel confident that I am getting the best service possible. The is one of your best employees!

Tyler, our technician, was extremely helpful and knowledgable. Spent extra time explaining options and NO pressure to do things that were not needed. Solved the issue right away. I LOVED that I received a text notifying. me that my tech was on his way along with a picture of him. What a nice touch. Jason, the office representative, went out of his way to be sure we received service as soon as possible. Will definitely be purchasing a new unit from them when the time comes.

He was a really nice person told me things I could do to keep our AC running properly. He took the time to help with our AC needs. With us knowing he was on his way home, he still took his time with no rush to get our AC up and running. If we have any issues we will definitely ask for him again. Thanks y’all!!

We were leaving town the morning after the air conditioner quit working. We called and a technician, Tyler Bruton called our neighbor to set up a time to come to assess the problem. He was very professional, was able to fix the problem that day and we had a cool house when we returned home. We are thankful for the quick response.

Highly recommend! Very helpful and friendly! I moved into this home by myself and had some problems figuring out how to fix it and he helped me get it working and how to do maintenance so that I could keep it working properly!

Wow! Jorge was so professional and hardworking! He was very prompt and he called prior to arrival to introduce himself. He throughly inspected and fixed my Heater. He spent time going over the entire system. He is very gifted! I am so glad I called Ferraras...I now have a forever HVAC company and a trusted repairman named Jorge!

Technician Gorge was very courteous and polite. Very professional. Went right to work and found our problem quickly. Explained the part that failed and its function. He had the part to replace the failed component. Were enjoyIng a cool house and we will remember Ferraras in the future. Thank you Gorge.

Jimmy always does a great job when we need servicing. Knowledgeable with our geothermal unit and prompt service!!!

This company saved me!!!! I have been a monthly member with a competing A/C & heating company in Lufkin, and every time they came out to repair my old unit, they would always try to sell me a new one instead of just fixing my problem. Not Ferraras. They listened to me when I said I couldnt afford a new unit and fixed my broke fan motor with no problems. They came out the same day during one of the hottest days this summer and had the part on hand without having to order it. They have won me over. Im now a monthly member with Ferraras instead, and when Im ready to buy a whole new unit, they will be the ones I call.

Tyler was Amazing. He came in and fixed my ac in less then 1hr. The receptionist answered the phone on the third ring and was very professional. I recommend this company. Very reasonable and great customer service.

Taylor Eddings is very knowledgeable and professional. He is courteous and takes the time to explain proper maintenance procedures. The Trane system is great, very efficient. I have used them for years and they are very reliable. Thank you to Ferraras for great employees and quality service!

Just want to take a minute to praise our favorite tech Tyler! He is always so informative and friendly. He takes the time to sit down and explain everything in detail and answer any questions you have. He even took the time to stop by on his way to another job to check in and make sure everything was still working like it should! We are never disappointed with our service. You can rely on Ferraras and you wont be disappointed! Thank you Ferraras and thank you Tyler!

Jorge Escamilla was very professional, he called before leaving his shop. We were able to do a little troubleshooting over the phone and he brought some parts to reduce the possibility of running back to the shop which would have been a 80+ mile round trip. At the house he wasted no time and was very informative on what he found, how he repaired it and what the cause might have been. Will definitely use Ferraras next time.

This is the second time I’ve used Ferrara’s after purchasing the system. If I’d got the yearly schedule checkups, then Ferrara’s might have caught this issue earlier. I had the same technician a second time. Taylor was knowledgeable and efficient at diagnosing the issue. O-ring on the Schrader valve was the issue.

Ferrara’s HVAC service was great. I called other HVAC companies and they wouldn’t come out. Tyler from Ferrara’s showed up on time, thoroughly explained my issue and helped me to resolve my problem.

Garrett Swann just repaired our AC. He was prompt, courteous, & professional - found source of problem quickly & got our house cool again! We are very happy long-time customers of Ferrara’s for 10+ years now! We highly recommend them.

I used Ferrara’s a couple of months ago when my condenser pan was overflowing. They responded to my call immediately and came out the next day. The price was more than fair. I called them again for an estimate to replace my entire HVAC system. Bob came out the next day and gave me an estimate much less than I had expected and planned which allowed me to actually upgrade the system. He came out on a Monday and everything was replaced by Wednesday afternoon. They’re very conscientious & respectful & it made that huge purchase price (although it was lower than expected) much more palatable. From now on, I will only use Ferrara’s.

Garrett was Johnny on the spot! Showed up within 30 minutes of making the initial call. Got us back up and running with excellent customer service.

Called in about my A/C Fan stopped working. Ferraras was able to send a repairman out anhour later and he fixed and serviced the unit within an hour. Great Job as usual. Thanks again.

Installed new Ac system and Heating. Finished the work in a very timely manner Matt Allen was very polite and very helpful with my questions regarding my new ac system very professional work habits I would definitely recommend them price was very reasonable for the work and service provided by them offered to do a follow up visit in a few days to see if all is well very pleased with their services Recomend them highly

We had a whole new heating and air-conditioning system installed. The install crew showed up promptly on time, I went right to work. All crew members, John, Sid, Connor, and Luke were all very professional, and polite.They had the new system installed and the old system cleaned up and packed up and ready to leave in less than 4 1/2 hours. They went through all the major components and a small bit of troubleshooting if there was any issues in the future.

Great experience all contacts were friendly and professional. The job was done great and very quickly. All questions and concerns were addressed and resolved. Thanks for making this a good experience.

Jimmy and Tyler with Ferrara’s Heating & Air Conditioning were extremely professional, courteous, and most of all cleanly. We are so impressed with this company. Their pricing is by far the best in Lufkin area. Thank you all for the excellent work.

Everyone from the estimators to the installers were fantastic. The price was good, 1/3 what others wanted in our area. The system is outstanding so far.

Very nice and very helpful nacogdoches company. Reasonably priced. Will use them again. EXCELLENT SERVICE..........DONT use NACOGDOCHES SHEET METAL PLUMBING AND AC REPAIR for your Ac. Very rude, Mike Williams and didnt finish job. Though they were paid, I will not use them for any thing.

Awesome service! I had an emergency last minute at 3pm on a Thursday and Taylor Eddings showed up within the hour! I couldn’t have been more impressed.

Tyler was great. He’s been to my house twice for repairs and has fixed both issues quickly and correctly. Tyler and Jorge explained what needed to be done and how they fixed it. I will definitely ask for Tyler again if I need future repairs.

Brandon W. did a great job of getting my house A/C repaired and running again quickly! He knew just what the problem was, and fixed it in record time... I highly recommend him & Pax-Sun/Ferraras for their expert work!

He did an excellent job. I appreciate him taking his time and checking EVERYTHING out. He was very polite and didn’t track in.I have had this maintenance for years, he is the best service man I have had.Thank you

Ferrara’s has completely FIXED ALL the problems cause by the unit improperly installed by another company while building my house. They have gone above and beyond to help! Their quick service and knowledgeable, polite service men have been a blessing!

I have used Bob Ecker and his guys for a long time. Butch and Kenny know my system and have taken good care of me. I decided to have two mini split ductless units installed upstairs. Bob gave me an excellent price on some quality Trane Mitsubishi 9000 BTU units. He installed them just when he said he would . He watched carefully over the process and answered all my questions. Taylor and Ben did my install and I was very pleased.I would recommend Bob to all my friends. He is reliable and trustworthy.

Tyler and Joel were both incredibly helpful, knowledgable, and all around a god send. The response was better than I could have ever hoped for. Within the first 20 minutes the problem was identified and fixed, all at a much cheaper price than I expected. Replacing the part and recharging my A.C. unit took less than an hour. Without their very professional and expedient help I would still be dealing with indoor temps in the 90s, but now after their expert repair my house is cooling quickly to a nice brisk 72. Thank you gentlemen for your help and thank you for your great service.

Garrett was wonderful. He responded quickly, kept me informed of what he was doing and quoted me prices before doing the work. I would use Ferraras again. Great customer service and great knowledge of the problem.

Jimmy Phillips was very knowledgeable and answered all of our questions. Despite the hot East Texas Temperatures this weekend, he took time and just held a conversation. He’s definitely the individual we would want to come back if needed. Thanks Jimmy!!

Thermostat and A/C were not turning on. Called Ferrara’s and they were able to send a tech out immediately. The technician, Garrett S., immediately found the issue and was able to fix it right away. Great experience.

Ferrara’s had a technician at my house within 24 hours which was impressive since it was the middle of summer. Jimmy did a good job cleaning out the lines and recharging the unit.

THANK YOU! THANK YOU! THANK YOU Garrett, for answering the emergency services call on a late Saturday night and showing up to FIX my A/C!!! Now go get some much deserved rest! Absolutely FIVE STAR service all the way! I highly recommend Ferraras!!!

Loved Jimmy. He was prompt, courteous, efficient and honest. I would recommend Ferraras to anyone. They are fantastic with their reminders for appointments and super reasonable with their prices and maintenance plans.

Butch Abel was professional and personable. He immediately diagnosed issues with my unit and made necessary repairs. He also made recommendations to assist me with decisions for future use of my current unit and purchasing my next unit.

Thanks a lot for all you do.You guys are awesome! :)

Very kind and very helpful we really appreciate it your service Thank you

Tyler Bruton was so helpful! We had informed him we had an old system but really just wanted it fixed and not replaced at this time. He serviced it and was able to repair it without difficulty even after another company had told us they couldn’t fix it and it needed to be replaced. Thank you so much and will definitely be recommending you to others and using you when the time does come for a new system.

Very satisfied with Ferraras service. Tyler has been great getting back with us and getting the job done

Jimmy was very professional and highly qualified. He was sure to ask questions and make sure my HVAC system was in correct working order. He wore booties as he entered my home. I appreciated his attention to detail and his professionalism. Jimmy is never in a rush and pays careful attention to detail.Jimmy is wonderful!

Tyler Bruton did an excellent while working on our A/C unit. He was very knowledgeable and helpful. He was very professional and courteous. He diagnosed the problem and was able to fix it. We were very pleased with him.

Garrett Swann was very professional, courteous, & got our problem fixed in a timely manner. Thank you Ferraras for a great employee. Peggy Scarborough

Butch & his crew from Ferrara’s have always gone out of their way to get to us as soon as possible & get us working. Today was no exception & I appreciate them so much!

Ferrara’s and Jimmy did an excellent job diagnosing be problem and repairing the leak. We have a complicated GEO system, but the repair was done timely and reasonably.

Competent and fast service installation! The sales person, Bob, spent enormous amounts of time answering my questions. He was patient and knowledgeable.

Jeff with Ferrara’s HVAC is the poster child for excellent customer service! Thanks Jeff for exceptional service from start to finish.

Jimmy was very courteous and professional. He explained everything that he was doing and fixed the problem that we were experiencing. He checked the whole system in a timely manner. Thank you for helping us.Darryl and Danielle

I have called 4x and never get a call back as promised. The one person bob ecker who promised and reassured me from the beginning that his guys would put everything back in place where it was originally was a complete lie. Now there is property damage which was exactly why I called when his guys were here to prevent this exact issue and now getting a return phone call from bob ecker is a joke. I would NEVER recommend this company as they are only about the money not the customer.

Jeff was great!!!!! I highly recommend Jeff . He was friendly and knowledgeable in his craft. HE IS MY A/C GUY💯💯💯

Jeff was professional and very knowledgeable about the unit fast and quick service. Will be call them again if needed. Thanks again

Called to make appointment as the upstairs unit had quit cooling. Got a call back within an hour and scheduled for next morning to come out. Brandon showed up timely, diagnosed the problem and offered a few options for resolution. Great experience and great follow up as Brandon called a couple of times after the repair to ensure all was going well. Will definitely use them again.

Tyler Bruton was our technician for the most recent repair…..he came quickly, within 30 minutes of our call, even though it was late Friday afternoon! Although he was unable to determine what the problem was, he stayed on the phone attempting to contact the Manufacturer & also support from Ferraras. He was very thorough, and called me numerous times to report what he’d found & what the service plan would be so I was kept well-informed throughout every step of the process.We have rental properties & Tyler treated our renter as though she owned the home, calling her to confirm his arrival & sending a picture & background of himself! This takes stress off my renters—which is important to us!This year I have replaced 2 HVAC units and had 3 other service calls due to a fault in the unit at another home. Ferraras has given exceptional service & repair and have been fair with their costs. This helped the financial “HIT” not to hurt so bad! They were patient with all my questions and assured me they would be available & supportive they have been! They have always been pleasant & helpful when we have requests & we really appreciate that!Ferraras & Tyler gets 5 star rating from me!

Our problem occurred late Saturday afternoon. Our repairman Chris arrived in under an hour and got us going. The problem reoccurred overnight and he returned early Sunday morning with a loaner condensation pump until the warranted pump could be replaced Monday morning. He was courteous, responsive to our problem and worked efficiently to correct the problem.

Friendly, courteous, efficient, and knowledgeable. Quick response when having trouble. Butch always helpful, goes the “extra mile” to make sure everything working! Highly recommend! Even worked after dark to make sure we had AC during extreme East Texas Heat in August!

Now I know why Ferraras Heating & Air Conditioning was voted best in Lufkin. They have Great people like Zach who is one of their technicians who came out and after listening to my issues was able to conclude what the problem was and fixed it. All within an 1 1/2 hours. The Price was right too. Recommend very highly.

The employees are all very professional and have great, honest customer service. Rare these days! Tyler and Jason especially have been fantastic. Honest and exceptional work along with truly caring about the customer.

Taylor Eddings was very professional, friendly and efficient He answered all my questions while performing excellent service. It was a pleasure to have Taylor perform my maintenance checkup. Thanks. Wayne Milner

We were having trouble with our A/C getting the house cooled so I called at 7:45 in the morning and they told me it would be before lunch when someone would be able to come. I got a call 30 minutes later saying theyre on their way. Tyler was professional and helpful when it came to explaining things we had no clue about. I would recommend them to anyone looking for fast, friendly and professional services for their HVAC service needs.

Excellent service - explained the problem AND the fix! A job well done.

I called Home Sheild to repair my AC. The company they sent to my home remove a piece from my inside unit and told me that I needed to replace both, the outside and the inside unit. My cost for the freon alone would be a $1000.00... the AC unit without labor cost will be $7000.00. I am old and not working, so I could not get my AC repaired. I called another company and they would not touch the unit because the company before had removed a part and let all the freon out.My, nephew called Ferraras Heating &Air. and they came in and d Id a great job at a great price. Thus was not lets take advantage of the old lady. They dud what was right and repaired my AC at a fair price. Thanks very much for a great 👍 job!!!!!

Jorge was great about communicating with us. He quickly diagnosed our problem and our a/c is now blowing cold again. Thank you Ferraras and Jorge for a job well done!

Excellent service!!!!! Highly recommend Garrett!

They showed up as they said they would. Cleaned after themselves. They were professional and answered my questions. Thanks for a job well done as compared to what I was previously informed by another AC contractor

These folks have been to my house and to my work, very professional and knowledgeable. You can trust them to get the job done and charge you a fair price. These guys are great!

Nice service man and knowledgeable.Garrett came out and diagnosed the problem and ordered the part and promptly fixed the unit. Very professional!

Ive been a customer of Ferraras for over 30 years and have always gotten prompt, friendly and proficient service. Were lucky to have Jimmy as our service person. Hes always provides satisfactory answers to any questions we may have. Keep up the good work Ferraras!!!

The technician, Jorge Escamillia was very courteous, pleasant, and knowledgeable. There was a challenge to solving my problem with my air conditioner, and he solved the puzzle! My air conditioner is fixed and running! Thank you! Bravo!

Jorge was absolutely the best service representative I’ve ever had! Such a knowledgeable man. Very respectful and easy to understand. Hope I can get him every time I need service.

Very professional and nice people. They work to solve your Heating & Air Conditioning issues. They got back with us very quickly.

Excellent service. Prompt and timely warranty replacement of a defective thermostat. Service technician was very personable.

Great response and service. Tech. Garrett Swann was able to diagnose problem with AC unit and get it serviced and operating in a short time. Very prompt, professional and courteous. I definitely recommend Ferraras for service.

Garrett was pleasant & professional at all times. He was prompt and reported step by step to us as he fixed our A/C

Tyler came out on a Saturday night to repair my a/c. He knew exactly what the problem was and went right to it. I couldn’t have been more pleased. He was very knowledgeable and explained everything to me. There was also a snake in the unit and he killed it and disposed of it. No charge for wrangling the snake! Lol! Ferrara’s has my business from now on. Thanks Tyler!

AC needed repair. Called Monday. Couldnt get to me til next day. James calls and says he is coming to check it out. What I thought it was would have been several hundred dollars to repair. It was something simple. He got me going same day. If you have hvac trouble dont hesitate to call them. Thanks again. Chris

Taylor provided great service. The company was able to come out quickly to look at my hvac system

Ferrari’s put in a split unit in our garage and did a great job!

Gerardo Zuniga and Bryan Stevens (Professional HVAC Installers) and Michael Insenberg (Residential Service Manager) were all so Amazing!!! They replaced the entire system! The Outside and inside units, and all of the duct work. And they also installed a Halo LED filtering and air cleaning system! All in one day!! They were all very professional, And they knew their stuff! It was a very pleasant service experience! We will use them from now on! I cannot say enough about Gerardo and Bryan! Other than, they need a raise! Lol! They are Great assets to the company! Thanks for our new system! P.S. Jason Johnson, was Awesome as well, On the sales and bid part of the job!

We were pleased pleased with the efficiency and timely manner of service. We would recommend them to others. They came in and did the job A great job.

Always fast and friendly service. I cant recommend them enough. Garrett Swann was awesome!

Zach was very professional, friendly and courteous, and quickly completed the seasonal service on our units. We continue to be pleased with the service we have received from Ferrara’s.

We live an hour away, we called for service and Michael came the next morning. Looked at our heater did a temporary fix so we had heat. Then the next day fixed which the correct parts. Professional, friendly and very honest it was the best experience

We are extremely pleased with the technician Mr. Castro. He took the time to explain things in a way that someone like me could understand! Very timely and courteous. We will be signing up for the biannual maintenance program as well.

Used Ferrara’s 2x this year. Once to repair our heater that stopped in the middle of a cold spell. And the latest was a routine service of the AC system. Tyler was the tech on both, and both times Tyler was communicative and eager to help with any questions. More importantly, tyler and ferrara’s fixed all issues at reasonable rates! Once a service call is booked, their system auto sends appt reminders that also share the name and a photo of the tech with ETA updates (ie: on their way). Definitely super helpful considering most of us can not sit around all day waiting for a service call. Highly recommend!

Tyler did a great job fixing our AC. He was friendly, professional, and quick.

Very pleased with their service. Technician, Jimmy did an outstanding job, he arrived on time, informed me of the problem and repaired it in a timely manner. Very professional, I will continue to use them.

Great service. Butch and Chris and their other team members have always been prompt, courteous, and extremely professional. I would recommend them to anyone.

Tyler came and was very nice and professional. We had maintenance on both units and he was able to fix a glitchy thermostat. Would definitely recommend this company!

My parents have ALWAYS used this company when I was growing up. My dad would always say they were the most honest and trustworthy company in town. They were always there to fix the problem quickly! Now that I have my own home I know I will be calling them if I ever have a problem. All those years of never letting my parents down will carry on through their generations! Thank you.

AC units weren’t working and Called them last night and Gary called back right away. Other companies I called still haven’t returned my calls. Told me he could be by the next morning. He showed up on time first thing in the morning and even texted to let me know he was on his way. Once Gary got there he was professional, courteous and explained everything to me in a detailed way but didn’t talk down to me like some service people do because you don’t know what is wrong. He explained everything, showedme what was wrong and had the repairs done in all less than 30 minutes. Even took the time to check in furnaces in the basement. Also instead of just telling me to spray off the cottonwoods from AC units he took the hose and did it himself. He went above and beyond and I highly recommend Ferrara AC to anyone needing HVAC repairs.

The Ferraras technician, Jimmy Phillips, is very competent and capable. He quickly identified a problem in our system, proposed a repair, executed the repair, and tested the system for successful functioning. Mr. Phillips is friendly, courteous, and prompt.

Thank you Mr Taylor Edding’s you did a great job getting us up and running. Thank you for your professionalism. Job well done

5.20.2020I recently had the very good fortune to have Ferraras Heating & Air Conditioning, Inc. recommended to me by a good friend, for servicing our 10,000 sq. ft. medical practice, surgery center and optical dispensary, in Nacogdoches, Texas, and I could not be more pleased to have taken their advice.Our building was built in 1994 and incorporates a hydronic HVAC system, that consists of nine a/c units, varying in size from three to ten tons, as well as a furnace/boiler system to heat the building. We have been using the company that originally installed the system, but unfortunately they have changed hands in approximately the last five, or so, and sadly lost many of their long time experienced technicians, which has caused their service to suffer severely.When I contacted Ferraras Heating & Air Conditioning Inc., I was immediately put in touch with John Marshall, who turned out to be a service manager with more than 30 years of tenure with the company. He came over the next morning and immediately trouble shot my problems, and had us up and running quickly. They have subsequently serviced and changed out a 10 ton units motor, on an emergency situation. These guys are truly excellent.I might also add that the owner, Brannon Ferrara has made the effort to come to our practice twice and get involved with our situation and to give us a reasonable proposal, to update our systems. He obviously knows the ins and outs of a system like ours very well. I finally have some piece of mind that I am in good hands, with some real pros. FIVE STARS ALL THE WAY!Respectfully Submitted 5/20/2020,Mike WhiteCataract, Glaucoma, Cornea & RetinaConsultants of East TexasMedical Arts Surgery CenterBenchmark Optical

Tyler was very professional, efficient and knowledgeable of his job.

Was thorough and informative on what could be going on and what it most likely was not.

Jimmy came out for a repair on our Trane system earlier this year. It was such a good experience, we signed up for the Priority Care program. He just visited the other day for our Spring checkup. Jimmy is the best!Im so thankful to have found you.Thanks for driving from Lufkin to Livingston to take care of us!!!

Taylor and Bian were Extremely efficient, knowledgeable, and courteous!The price that I was quoted over the phone was very fair!

Awesome customer service!! So thankful that you were able to come quickly to fix our AC problem as we had our 2 week old grandson visiting from out of town. You were a lifesaver!

I Would definitely recommend using Ferraras. Tyler Bruton came out and was very professional, helpful, and most of all honest. If you call Ferraras ask for him. He’ll ensure your fixed up!

My a/c stopped working on Sunday 5pm. Brandon Lisenby was here within the hr. He was very pleasant and got us going within 30min.This was my first experience with Ferrara’s. Very pleased customer!!ThanksBrandon

Ferrara installed my Payne furnace. Now 6 years later the blower motor quit working. Ferrara didn’t register the Motor so now a new one costs me $1500. Thanks a lot Ferrara

Tyler Bruton was friendly, informative and professional. We were notified when he would arrive, and he was very prompt. Problem on unit seems to be resolved and cost was minimal. We will use service again.

Very nice. Figured out the problem and helped us fix it with clear instructions. Even my cat liked him. Would definitely recommend Jorge Escamilla

I typically don’t write reviews, but Michael Kingsley did a fantastic job and I wanted to share. He responded in a timely manner and provided an explanation of all my options. Thanks Michael and Ferraras!!!

• Ferraras has taken care of us since the 80s, when it was just Sammy and John. They are honest, hard working people. - Robert Telford• Weve never had any trouble out of our units because Ferraras checks them every year. Id recommend the priority agreements to anyone. - Mrs. Parker• We have used Ferraras for 32 years. They have always taken care of us. - Billie Martin.• Ferraras has reliable service. Weve never had any trouble out of our units. - Mrs. Schmidt• Quick same day response time. - Ethan Castleberry.• Prompt. On time service - Richard Bumpus• I called Ferraras, and with them being busy I expected it to be a while before they got to my house. But no they came right out. The service was great and I was very impressed. - Cheryl Shaw• The service with Ferraras has been good. I have used them 10 years now. - Gary Gores• They are kinfolk, and they have great service. - Billy Ray• The service with Ferraras has always been good and very prompt. Jace Wright was very polite and respectful. - David Jones• Ferraras service is great. Anytime the servicemen come out, they are very polite and have always perfomed professionally. I support them all the way. - Maxine Manley

It was about 4pm on July 4th, my AC stopped blowing cold. I must mention we just moved to lufkin 4 days ago...I called, thinking I would not be able to get a service tech out today, but Tyler answered the call, he informed me he was at another location and would be here next. He called to inform me he was on his was and would be there in about 40 minutes. When he arrived, he found that my Float Switch had malfuntioned and would not reset. He quickly installed a new switch and when I heard the outside motor come on it was music to my ears...my wife was so happy when she felt that cold air kick on.

Jorge Escimilla, completed service on my heat today he explained what he did and was very courteous. I appreciate his honesty and that of Ferrara’s.

He and his team came and installed our AC unit. They were all professional and polite. And best of all, they cleaned up their mess!

These Guys are Great.The Service TechListened.Then solved the problem,Quickly.This is Professional Service.

Tyler is professional, competent and friendly. He keeps you up to date on what he is doing. Great representative for the company.

Jimmy Phillips from Ferrara’s heating and air came out and did a phenomenal job. Super friendly and very personable. I recommend these guys anytime. Thank you

Chris Castro was our technician. He was very professional and knew what he was doing. We really liked him and his work and recommend this company.

As always Farrara’s comes through with great dependable service. Jimmy always does a great job! Thanks again!

They wasted no time in coming out and doing an excellent job. Getting my unit back in working order. I would highly recommend these guys.

Tyler was professional and knowledge. He explained every step and option available for my issue. He was courteous 10/10 recommend!

Shout out to Brandon Lisenby at Ferraras! Great customer service - very polite and attention to detail during my Priority One preventative maintenance visit. Highly recommend!!!

We were completely satisfied with the repairs to our heating system. Jimmy Phillips did a great job and was very professional. Thanks, Stephen Taylor

Very professional service. They were prompt and did a great job. Bob was so courteous and gave me all the information I needed. Great customer service.

Havent used Ferraras before but I have heard great things about this company. Clay Phillips is an asset to your company and is very honest. When and if I need service, I know who to contact!

John came and took care of our ac here at mavis. Great job, very helpful. Thanks

Jorge was very professional and explain to me what he did to our A/C. We are very happy with Ferrara’s thanks a million

Cris came out same day I called, replaced a part and ac started blowing cold air. He gave me pointers on maintaining the AC and furnace unit. Very happy.

Extremely Professional, Great Customer Service, Very Polite and Respectful of the Home . Would recommend this Gentleman as a repeat Service Technician and to anyone else . Great Job .

Tyler came out and helped us figure out why the A/C wasn’t running. He was super professional, polite, and informative. If you have A/C issues during the summer, Tyler’s your man!

Employee- Clay PhillipsFerraras is great. They did some work at my friends house and it was fast. They were very friendly and helpful.

They diagnosed the problem and got my motor in and fixed my ac within a few days. Jimmy was proficient and kind. Thanks.