Crockett Drum Plumbing Heating & Air

Mr Crockett and his two man crew showed up early Friday morning 9/25/20 to locate and repair backyard gas leak.They started 9:00am dug up the ground and cutting both end of metal gas line from the alley meter to the outside wall gas line and inserted and ran underground yellow polyethylene gas liner. Later they took the time to enter my home and removed the old gas shut off valves on gas stove, water heater and heating @ a/c and installed new valves and inspected the attic gas line connectors and exhaust vents. After the repairs was done and gas turn on and hot water heater turn back on I notice my A/C wasn’t blowing cold air (Had nothing to do with gas leak repair) compressor wasn’t kicking on Mr Crocket took the time to trouble shoot the problem and finally had the A/C running again. The repair price I was quoted was reasonable and well worth for the repair they provided.I highly recommend Crocket Drum Plumbing Heating A/C to anyone out there in Lubbock and surrounding areas. Their professional mannerisms, honesty, professional and knowledgeable work ethic they have provided me that day is above and beyond...Crocket Drum Plumbing Heating A/C was recommened to me by Atmos Energy Technician. So as a U.S Army Veteran I Thank You Mr Crocket and your crew••••!!!Jerry Reyes

Most trustworthy plumber you will ever meet. This person is an honest and hardworking individual. Work done is done correctly and well. Would use again. Highly recommend.

Thanks for calling back…”they’re not going to do anything after speaking with the owner”

Mr. Drum has fixed our A/C several times and has always been honest and fair with us. Considering our A/C is very old we have had a number of issues and he has diagnosed the problem and fixed it quickly every time. He is trustworthy and his prices are fair unlike a lot of others.

We had our water heater burst at our nail salon and Mr. Drum headed over immediately to fix it, the price he gave us was the best quote out of all the others and he was extremely helpful and professional. Will definitely use his services again in the future! - Paint Nail Bar Lubbock

Our furnace stopped working during the polar vortex event. He got to the house within a few hours and had it working again in just minutes! I think that his experience and knowledge were why he was so amazingly fast in diagnosing the problem!

Extremely unprofessional staff looking to rip people off.Called early Monday and asked for technician to come to my grandmothers house to repair a small section of pipe supplying natural gas to the house. He immediately told us sight unseen that they would need to replace the gas line all the way to the alley. The Atmos tech had already been out to turn off gas and told us that he checked all lines from alley to the house and only a small piece just outside the house needed to be removed and replaced. Crockett said they would send someone out that same day. No one came out on Monday. Called again today to inquire and they finally sent someone out late this morning. The Crockett employee inspected the area and told my grandmother that he would return soon. Two hours later we got a call from office saying that their employee had become ill and no one would be returning. That leaves the house without gas for two days because Crockett doesnt have the common courtesy to keep their appointments and they will not accept a job if it is not a major repair.My advice, call someone else.

Crockett has done plumbing for my family for several years now. Having a plumber that I trust makes my life much easier. Mr. Drum has done a number of jobs for us ranging from the replacement of a gas line to minor plumbing issues and he has never disappointed. His rates are reasonable and his people are good. Do not hesistate to call on this man and his company if you need plumbing or air conditioning work.

Good service. Knowledgeable repairman. Reasonable price. Highly recommend.

Very helpful and took care of me quick,called in and within an hour they were here. Very polite men have and will recommend this company to anybody looking for a plumber.Great job guys!!!!!!

Clifton helped me with my plumbing issues, professional and timelyDefinitely best service in town

Words cannot describe the service provided by Davy. Hes prompt, honest and time efficient. You can call him knowing you will be taken care of and not taken advantage of. A+ service.

Great company. Have been using them for years. Only company I would recommend.

Waste of money. After I called them back for the 3rd time after he said “it’s fixed” and my house was at 80 degrees he was very rude and unprofessional. Don’t waste your time

I have used these guys a few times. The most recent was for the replacement of a water heater. Quality work by quality people.

Great guys that work there and Crockett is one of the most honest and fair people you will ever meet!!

I used these guys to fix my ac when it went out this summer, very professional, quick and efficient.

He got the job done and his price was reasonable. I enjoyed talking with him, too.

Crockett was extremely helpful and the wait time was almost none. Thanks for your service!

Always honest and professional. Great company!

Responded very quickly and fixed my outside faucet. Super guy!

Quick response, quick service, fair price!

They are the best at what they do. Affordable too.

Didnt show, didnt call to say they were not coming

Great Service and very knowledgable.

Installed new air conditioner.

Difficult to schedule services.

Quick and efficient

Honest people!!!❤

Always helpful