Sears Appliance Repair

Where is the -0 stars …. Most frustrating experience ever, I had my bottom freezer stopped working and trying to fix it for last 16 weeks, After 8 technicians appointments and diagnostic, many part changes everything has stopped working and they gave me next appointment after 7 days out. This is hell in 100 degrees peak Texas summer and we are with 4-7 year old kids without any cold water or fridge now. Looking forward for more suffering sears. Thank you so much.

The tech arrived right on time after calling to remind me of the appointment. He was friendly and courteous. He thoroughly checked all the appliances and showed me how to clean out the outdoor dryer vent every month or so to prevent build up and possible fire. When he left, I felt confident our appliances are fine and good to go for a good while longer.

Noah, made my day. He took the extra step and performed a re-diagnosis. His experience played an important role. Noah took the time to correctly diagnose the issue. It resulted in saving me time and money. I will request Noah in the future.

Tech was great. Sears Appliance Repair is HORRIBLE. DO NOT RECOMMEND THIS COMPANY. If you think you will speak with a live human being very easily, think again. They do everything possible to bury any way to speak to someone local. And they are successful. You might be able to speak with a call center representative in India but they are as helpful (read that as USELESS) as you would expect them to be.My first visit they closed my ticket as complete. WRONG. My second visit they had to order parts and scheduled my return visit two weeks out. They never asked me if the parts had arrived but were thoughtful enough to reschedule me via text with no way to contact them TWICE. That visit was also rescheduled because they said the part had not arrived. It had been at my house for over a week.They did not update my file stating I had the part even though I spoke with at least three people and communicated that information quite forcibly.Even though this was a warranty issue with a current phone number, they had my file under a landline that has not been ours for over thirty years. I kept trying to access my account with my cell number, which I have had for over twenty years, and I was getting “no information available. That phone number is not registered” and the system would hang up on me.I WOULD NEVER RECOMMEND THIS COMPANY. I wish the techs the best of luck but the executives and the call center employees can all jump in a lake and pound sand. ABSOLUTELY HORRIBLE customer service. Terrible business. I hope their refrigerator goes out and it takes them three weeks to get a simple repair done just like it did me.And also, don’t buy an LG refrigerator. In 7 years it has had major issues twice. I still have my childhood whirlpool refrigerator in my garage and it is still chugging away with no service issues. This is the one attached to the incorrect land line phone number.UPDATED BY ME AFTER THEY RESPONDED: I would be happy to contact you to discuss. However, the phone number provided is the same one that NEVER let me speak with a real person and actually hung up on me. So why dont you reach out to me? I am in your system or give me a REAL phone number to speak with a living, breathing person.

Was in a rush. This was second time he came. Last time he and his senior guy came. They said that a tech would come same day or next. No follow through. When I asked him he was reluctant to help out. Was in a great rush. Not sure if ge did a good job. Did not let me see his completed work.

K did a great job diagnosing the problems, explaining my options, and doing the preventative maintenance. I was very pleased with his helpfulness and professionalism. I will definitely use them again!

If Alberto was our first technician and not our 3 rd. We would not have sunk $570.00 into our refrigerator.Alberto is super knowledgeable and a very nice person to deal with. If some how you can request him, do it.FYI He only works on refrigerators.Landed up going to buy a new refrigerator.Got 8 years out of our Kitchen Aid. Apparently, that’s all you can get from a refrigerator these days. 👿

Technician made a call prior to visiting the home to confirm the service appointment. However, it would be better if Sears can locate the technicians that’s close to the house (zipcode radius) since he seemed to be unhappy that we were an hour and half away from where he was. This should be addressed by Sears since zipcode was asked prior to the service appointment. Repair was done with the tools we had at home. He did mention that the parts we need were unavailable since our treadmill was old. Charged $216 for labor and parts + tax. (Not sure what part was being charged since he used what we had at home)

Our technician Mario was terrific, he was so knowledgeable. He explained everything that he was doing to find the problem with our dryer, then he repaired it and cleaned it. We appreciated that he really knew what he was doing, that is so rare these days.

Tech. Scott, arrived on time and listened to our concerns about the operation of our Frig. After examining the Frig. he determined that there was no need for any repair. The airflow inadvertantly had been restricted by an item blocking the circulation. I would not hesitate to call Sears Home Repair for any future problem.

The tech was very nice and he explained the issue with my repair. I gain knowledge that I didnt know before so think you for sending him.RN

Steve, the technician, is the only person that I can say anything good about during this ordeal. One and one half months, by itself, is bad enough, but the difficulty I had in getting to talk to a real person was unreal. Even then, they knew nothing about what was going on. This is the worst experience Ive had in years. I WILL NOT BE RENEWING MY PROTECTION AGREEMENT. Meanwhile, I had to do my laundry at a laundromat, not good.

Tech incorrectly diagnosed and closed out the ticket. When we pointed out that things were still not working correctly, tech tried to callAnd have them reopen a ticket. He was told they could not do that and we would have to call and schedule a separate service appointment. Pretty ridiculous considering it was not fixed.

Collin was Amazing! He was on time, very professional and he took the time to explain everything to me. Thanks Collin for your dedication and professionalism to your craft. We Appreciate you!

Except that the technician was not given the parts needed for the repair, he made an effort to get the part and returned to do the repairs. I blame the communication from the folks making the scheduling and virtual technician for not providing the necessary parts to the repairman. All in all, Luis the technician did a good job and he called me about what time he would be at my place.

Will NEVER use again! You can’t reach the company directly. Only a call center that cannot answer questions, but rather schedule appointments only. 3 different technicians with 3 different parts orders on 3 different service appointments. One appointment was a “ no show” with a text 3 hours after our appointment window. Remember, you can’t reach the company by phone, text or email to inquire on where your technician is! The repair was simply a cracked water hose, but no one could seem to order the correct size coupling. The 3rd technician said the hose we ordered wasn’t needed, but then a small piece was needed. Our parts were $30 and labor for an actual 1 hour of repair was over $400!

Tashawn was awesome. Readily diagnosed the problem in very little time. In and out, air conditioning works better than ever, and super friendly. Seems to enjoy his work!#ashesdenton #ashesnation

Chris was fast, efficient and affective. After three prior visits by other technicians, Problem resolved. Always send people of Chris’s calibar.

EDIT:I suspect Sears is using AI bots, as they gave me the same number that wouldnt let me reschedule in response to my complaint that the number wouldnt allow me to reschedule.Horrendous Incompetence! They charged me for work that didnt fix anything. The next day, I scheduled them to come back and fix it. At the last minute the repairman called to cancel and refused to reschedule.In my prior review, Sears gave me a number to call but that is an automated line with no chance to speak with a person. Because the repairman who canceled didnt clear out the appointment the system wont let me reschedule. There is no person to speak with so I have to find another company and get my money back from Sears.

Not great service. I have a Sears home warranty service that is serviced by Cinch. The young man that came instantly complained that it would have been nice if the shrub next to the AC unit had been trimmed.I explained that I had already had someone look at the unit, he wanted to know what was found and I told him they said the unit needed to be replaced.He took a look and agreed that the outside AC unit needed to be replaced, going on to say that even if the heating unit in the attic was working it would not be compatible with the new unit. He then asked me if I would be willing to pay for a new attic unit which I replied ABSOLUTELY NOT that is why I pay to have a home warranty service. He finally went in the attic and said that, that unit had no issues. After he realized he wasn’t going to get more money, he instantly farmed me off to another company.The gentleman from the other company came the next day and concurred that the outside unit was shot and found the coils in the attic unit were leaking and said both units needed to be replaced.Everything is 18 years old so it should not be a surprise that things are breaking down. He said he had to file paperwork to send back to Cinch, 🤔 did I mention that is who the first guy worked for! My concern is why send it to someone else if you are going to have to be the company to take care of the problem?I am still waiting. Before this experience I would have recommended Sears warranty to friends and family but probably not now. It has been a week with no working air conditioning. No hesitation to take my deductible though!

On their third attempt at fixing the refrigerator they succeeded in accomplishing nothing other than turning off my water and forgetting to turn it back on. Rather than tell me that you are sorry to hear about my experience, tell me how to get my money back so I can pay someone to actually fix it.

He seems to be moody. He didn’t greet but he did finish the job. He started being negative on me. I felt like he was talking down to me. He seem to be racist or just moody and negative.

Our technician was very knowledgeable and gave me great tips on how to upkeep the machine!

The Tech arrive on time and finished super fast. He showed a great deal of professionalism

Steve was great. He was able to quickly diagnose the problem, fix it while on site and a pleasure to deal with.

Sergio is knowledgeable, polite, and did a great job repairing our dishwasher! I would have him back for repairs in my home!

The repairman replaced a part on the freezer and charged $650.26 but didn’t stay around to notice it still wasn’t cooling. I’ve scheduled him to come back and fix what should have been fixed today.

Philip was very thorough and provided excellent diagnosis and repair of our dryer. Everything is working as expected now and better than before. He took the time to check everything over, and made sure everything was put back together well and balanced out the unit afterward for best performance. Highly Recommend Philip!

Steve was very knowledgeable and was able to take care of the problem immediately. He was quick, clean and thorough in resolving the problem with the washing machine.

Very knowledgeable and cordial. We will see if all went well when refrigerator starts making ice.

Placed my service call with Sears customer representative, Ron, who did an outstanding job setting me up with service call and updating my profile. Received next day service from Sears service technician, Steve, who did an outstanding job repairing my washer & dryer. I was totally amazed how well the service call went. Placed my service call Friday night at 6:00pm got service the next day Saturday at 8:00am. Best service call I have ever received for an appliance repair. Absolutely outstanding. Thanks Ron & Steve for your professionalism and thank you Sears.

Mr Sam was awesome. Knowledgeable, courteous, an patient with me. He explained whats wrong and fixed the problem at hand. No hassle, great customer service and a friendly person.Thank you.

Tony was wonderful! He quickly diagnosed the issue, had the part needed and fixed our washer within 35 minutes! Very nice and professional!

Micah was thorough and efficient. His respectful approach gave us confidence he would deliver excellent workmanship, which he did.

The technican was very thorough and knowledgeable. He provide some very helpful information.

Huy was good.HE WAS REAL GOOD!!! He worked through every obstacle in his path. He resolved every issue and completed the repairs. Im so impressed. The first technican ordered the wrong part. Huy had the correct part on his truck. Ice maker is now recovered

The overall time they took to fix this small issue was bad. The first technician was inexperienced ans he broke the sensor board and we lived without Fridge for 10 days. after that everytime a part is ordered. there was a turnaround time of 7 days..

Deangelo ordered the part and came today to install it. Did a great job.

The technician was extremely professional very nice I believe he did a good job thank you.

Collin, outstanding technician located leak, sealed and charged system Operational check good! System blowing cold

Nice guy but to be honest with you had no interest in fixing the problem. Adjusted temp like the others did, and adjusted water flow. Told me to wait a few days to see if that worked. I know I will have to call again to have someone come out to try to figure out why my ice maker isn’t making ice.

Earl J was amazing! He was able to show me what the error was on my range and was patient educating me regarding the rationale for the error. The error cleared and he offer the Sears Repair Plan and I was on board (pun intended)! I know the quality of Sears and EJ as my technician made me feel right at home! (again with the puns ;0)

Micah was excellent as a technician. Professional. Explained everything well. Communicated well ahead of time. Kind. Friendly. Very pleased with his support and the repair that was done.

Repair tech called and let me know what time he would be here, when he got here he was able to diagnose the issue and did the repair. Very good service experience!

Deshawn (not sure of the spelling!) was great - very personable, polite and informative!

Technician was pleasant and very knowledgable. Repaired my appliance quickly. Discussed repair and demonstrated good operation. Highest possible recommendation!!

Micah is very helpful and quick to explain what’s going on with our refrigerator.

Terrible! They came and left and it still doesn’t work. Took over 1 month to repair refrigerator. Worst experience ever

Sergio was professional and very personable. His assistance is greatly appreciated.

Great customer service by Phillip today. Highly recommend him to anyone needing work on their oven. Appreciate his efforts to get the job done right. Thank you!

Quick install, great customer service, overall I enjoyed the experience.

I am beyond disappointed. Even though I bought an extended warranty, Assurant will not replace the lemon refrigerator I got. It makes a HORRIBLE noise but because it cools properly, they will not replace it. We cannot stand to listen to it so we are going to get rid of it and it is going to be a complete loss. A $3000 refrigerator (with a good for nothing warranty) in the trash. GE and Assurant - you should be ashamed of yourself.

Prepaid $1,290 for repair, parts and labor. Appliance not fixed. Same problem the next day.

Great guy. Very friendly and knowledgeable.

Just to he came to state the problem which i myself told sears and charged 65 dollers and reported insurer it as washing machine handling problem of door gasket and insuring company and sears seems a good frinds. Choicehomewarrenty company seems running scheme to just exploit customers. Read its fine print but they will give one interpreatation before buying and another after buying

Great technician, very knowledgeable and professional

I don’t know what happened on the 15th I waited alll day for a technician…8 am to 5 pm….and nobody came…I missed work and lots of money that y’all can’t or won’t refund me…..y’all should really close that big window somewhere like 8-12 orrr 12-5…..yet today…the 16th .My guy texted me…gave me an ETA and was Johnny on the spot….fixed my problem quickly and efficiently and also let me know the prior company I used….did nottt hook my oven up properly…which is why I had the same problem less than 6 mos…….I never asked his name…but I’m sure it’s connected to my order…..He needs a raise….and a whole lot of recognition…because he represented your company in the best way possible…especially with a disgruntled customer….pay that Man to stay witcha….people like him don’t come along often…..

Steve was great at explaining what he was doing and completed the maintenance on my washer and dryer in a timely manner and did a great job.

Sears repair service is horrible !! 2 no shows , no call no email , nothing . They also do not list a contact # nor email to get in touch w them . Only thing you could do was re-schedule. Horrible is putting it nicely , due to having to be there from 8-5 , twice w no show , no call !! Worst customer service ever

Very knowledgeable and professional and suggested ways I could better care for my washing machine.

Chris was knowledgeable and professional. Would request him for any further repairs.

Great experience. Harold was very knowledgeable and professional!

Shane was able to diagnose my washer and gave me the best solution, buy a new one due to the very high cost of repair. Thanks for the honesty! :)

A great tec got my washer going once he picked up my pump personality to get our washer going.

He was polite and completed the job quickly. He made sure the area was left clean

I got call from technician saying they are ordering parts but it seems he gave different information to Warranty company and my claim is now mis handled. I strongly NOT recommend sears

He explained everything well and showed us exactly what to do if it happened again.

On time. Explained repair. Tested and finished quickly. Very polite and professional.

Good work but bad attitude please correct the name Linh Su to Dong Su at this address2616 Merlin Dr 75056

The technician was incredible. Very helpful and knowledgeable. Thank you for the help!

Great experience! Love the guy who came out. Super respectful and very friendly.

Very professional and well knowledgeable about my appliances will definitely use Sears appliance repair...

Kevin was very professional and clearly informed me of the issues with my refrigerator and next steps towards a solution.

The technician was good and fast. Came a bit late though but that was fine.

Took weeks for 3 different technicians and no correct diagnosis. Wasted time and money.

Sears technician Matthew was detailed and perform excellent service.

The AC is not fixed. It is not cooling. The temp keeps going up on the thermostat

Steven was willing to do what was needed to get the machine working again. It was a big job

Service person left and did not provide any receipt or instructions on what to do if problems occur.

Did a great job walking me through and explaining exactly what was wrong, and what he was doing to fix it

I had an appointment for them to come out Saturday after they came out the Monday before and they never showed 😒

Noah replaced our ice maker, sealed it and answered all of our questions.

Steve is amazing! Service was great all around.

Great job...period!!

Great texh zero hassle

Professional, on time & knowledgeable.

Technician arrived on time and taken care of the issue.

Shawn did an excellent job replacing my ice maker

Washer still not working. This is the 5 th part and 6 th service person and machine still not working

He was knowledgeable and efficient. Appreciate his expertise.

Odahir was very professional and helpful answering my questions

On time, very quick work, , pleasant, wellgroomed. 5.

Scott the service technician was exceptional.

Technician diagnosed and fixed issue effectively and very professional

Service gentlemen, did a great job with this repair

Steven worked wonders :)

Problem is finally solved. Thanks!!

Great service!!!

5

Very thorough and polite.

Explained everything and was very cordial

Very personable and informative.

Great customer service!!

Very good tech

Very good service

Just eeehh

Prompt, professional, clean

Good service and speed