Sears Appliance Repair

Request repair since December 2023 and repair has still not been done as of Feb.14, 2024, called several times no answer, no show for when appointment stated in Jan. 27th 2024. Bad repair service company for contract labor for Sears (Armadillo Appliance in Laredo Texas) Kenmore Washer plug 🔌 even broke off the grounding off plug, and the technician refused to replace 😳 repair and report it on the service call. I need a new washer, thats why I purchased the warranty at the store when it was open.

My cousin was there when the technician arrived. And I feel disappointed w Sears service.First, The order that I had placed was for my dryer. But the technician’s order was for a stacked washer which I don’t have. I’m not sure how that happened.Second, please provide customer service trainings to your technicians. This is a consistent problem in Laredo and this gentleman, Roberto, was no different. There is an effective way to talk w customers and this needs to be conveyed. His tone was rather hard, somewhat confrontational and to some degree conveyed an unwillingness to do much of anything.Third, he didn’t have diagnostic tools to check my dryer and the vent. This is surprising to me. Is this correct??Fourth, he told my cousin that based on his visual observations that the dryer was fine, and to get the apartments to check the exhaust that leads out to the open. This just sounds incomplete to me. My dryer gets a vent light alert and a code error sometimes - not all the time - and just isn’t drying well. I called Sears w the hope that there could be a comprehensive assessment of the problem. But I feel like that didnt happen today.Fifth, he still charged $100 plus taxes without doing a diagnostic check on the dryer. Is this correct??If someone can call me that would be great.

Repair man installed the part and was out in less than 30 minutes

Waste of time...they do not service Laredo.

As always, excellent job.Very helpful that the part was available.Same day repair

The customer service was outstanding, and the product was exactly what I was looking for… Thanks

Was not able to fix my ice maker

Great

Nice people very helpfulStraight answer

Excellent service !!!

Excellent