Ellis Air Systems

We have had Blake from Ellis Air out 3 times over the past two years. Each time he is personable, reasonably priced, and takes his time. His ability to educate and explain HVAC issues is the best Ive seen and he really takes the time to communicate the problem and even offer solutions and repairs we can undertake ourselves or troubleshoot for the next time. As a woman I can tell he still treats me as competent and capable of caring for my own home and communicates equally with my husband and I about problems and repairs which I really appreciate. Thanks Blake and Ellis Air - very impressed with your commitment to service!

The ten year warranty doesn’t seem to cover anything on the unit they installed. I’ve had my less than 4 year old AC go out twice recently. I feel I would have been better off keeping my twenty year old AC at this point. The service tech was very prompt and professional. One star for the warranty shenanigans and 6 stars if I could give them for the service tech.

We have been less than impressed with Ellis. In July we had them come out and service our system because it had frozen over a couple of times. $95 seemed like a good deal and the technician said everything was good to go. Fast forward 2 months and we have issues again. The issue was explained to my husband and it seemed like something that should have been caught back at the service in July. Even the technician that came out this time (different guy) eluded to the fact that it should have been caught back then.This call was on a Friday. The tech said they indeed had the part in stock, but we would have to wait to get emailed a quote and agree to it and wait until Monday to have it taken care of. This didnt make a lot of sense to us because my husband was happy to have the part taken care of right away so we wouldnt have to spend the entire weekend in 95 degree plus weather with no AC. We would have had no issue agreeing to the quote right then and there. My husband called the office and asked for a call back from a manager that afternoon.After a miserable weekend in the heat and buying a portable AC unit so we could sleep, we finally get our system fixed Monday afternoon. The amount of coolant that was needed (after 2 months ago everything being just fine) seemed to prove the point that something was not done correctly back in July.My husband has yet to receive a call from the manager. We truly feel that if the technician had done the job correctly back in July we would have found the problem at that time and been able to have it taken care of. That would have saved us a little bit of money with Ellis, and a lot of inconvenience of being without AC completely over an entire weekend.

Its refreshing to have a technician show up when they said they would. I really appreciate Taylor McCann having integrity and not seeking to make an extra buck off of a customer who knows little to nothing about HVAC. Instead of charging me three times the price for a part that costs 34 dollars, he gave me the option to go pick the part up myself. He made my electrical system safe and went to another service call. After I purchased the part, he came back to my home and put the part on for me. That may seem like nothing to some but to me it is a display of customer service at the highest level. Not only that, he holds a great conversation while he works! Thanks man.

Great response from the answering phone call to communicating time of arrival. Arrived quicker than my expectation. Serviceman explained what problem was and had parts on the truck. From past experience knew what the price should be and was not sticker shocked at all. Great Job Ellis Air and Thank you again. See you next time i need A/c Service!

I called to have my system checked and also wanted them to check the system as to why the fan never stopped running. The system is only two years old. The service tech who came out was very professional and after going to the attic he returned to tell me that there was a wire touching another wire and that was why the system wouldn’t shut off. I’m very happy with the service tech and the service I received!!!

The company was unprofessional. I called to have my AC looked at. The woman who answered the phone said the HVAC specialists would call before arriving. No phone call just a knock on the front door. Not a big deal, we were expecting him to show up eventually. But honestly what really caused me to give them a one star review was the lack of transparency with how much it would cost to just diagnose the issue. At no point did anyone discuss pricing on them literally just looking at the system. Please be aware they charge a service fee before even fixing the issue, which is totally understandable but what if a person couldn’t afford that? And they were unaware of the fee because at no point did anyone state the price. They did diagnose the problem but honestly I would recommend going somewhere else that doesn’t charge $95 dollar to just diagnose the issue. I honestly expected my AC to be fixed quickly but instead I was told it needed to be scheduled which sucks because it’s been out for a week. Just my opinion!

We had our AC condenser replaced by Ellis Air and their service was great. They sent two guys(Tuck and Manuel )out and they were professional and dedicated. They check temperatures throughout the house and check other things to ensure that the system was functioning correctly. You can give Ellis Air kudos for employing people that are caring about their customers and that are passionate about their job.We have always had great service from the office staff and the technicians that come to the house. Good job guys and Thank you Ellis Air for providing Excellent Customer Service .

Buyer Beware, dishonest and immoral business.We had a new system installed just over a year ago. When we were getting bids one of the reasons we chose to trust Ellis air was their staff led us to believe that if we had any issues during the warranty period they would take care of it. We have been having issues with our system, and called them today. They want to charge us a service call fee to even come look at our system, and stated that only the parts would be covered under warranty, any labor we would have to pay for in addition to the service call fee on a system just over a year old. Their front office staff was rude and continually interrupted me when I called to ask for their help. Rude and unprofessional. Feels like the classic over promise, under deliver from a sleezy sales man. Once they have your money they no longer care, unless they can get more. They tell you one thing, but the fine print says another. My fault I guess for trusting their word instead of reading the contract.Update: After seeing this review Ellis air called and offered to take a look at the system free of charge if I would be willing to take down this review. Offering to make things right or work with me this morning wasnt an option. I was told I should have read the fine print, and unless I was willing to pay they couldnt help me. Now they are willing to work with me. I told them I felt it was more important to let potential customers know how they should expect to be treated than to save myself a few hundred bucks. You decide, is that something an honest company would do?!?

The tech was very knowledgeable and got my AC cooling as desired in about 1 hour work time. My AC was just not quite holding temperature and was just about a 1 lbs low on refrigerant. Total cost was right at $230. He also fixed a drain spout that had been put in with two different size pipes and wasn’t draining properly. 4 star review is because they told me they would be at the house between noon and 4PM. I called the business at 4:30 when nobody had shown and they let me know I was still on the schedule and a tech called at 4:45 to let me know they were on there way and arrived right at 5PM.

Ellis Air came out and recommended replacements for our two AC units. When I called two have the replacements ordered and installed, they came out and installed them in two days. The installation crew was very professional and installation was really great. I am very satisfied with the new ACs and their operation. Thank you Ellis Air.

I have been without air in my home since 8/9/24. I put in a work order with my rental company and they sent Ellis Air out to my house today to fix the problem. The technician Taylor was very professional and knowledgeable of his job. He knew right away what the problem was and took action to get the job done in a timely manner. I appreciate your dedicated hard work. My house is cool and Im one happy customer. Thanks, Taylor!😊

We have had Ellis Air systems on our last two homes and the service has been top-notch! Theyre same-day service with a smile, even when its 100 degrees outside, is amazing. So thankful they always take great care of us.

They did an awesome job of removing the original system which was too small for the house and installing a system better than when the house was built. We feel spoiled now and our energy cost actually went down because of the change. Definitely recommend Ellis Air as a go to contact for AC needs.

Chris Bailey came to my home and did a great job of explaining our HVAC system to me and what would be done when it was cleaned. Estimate was done in a timely professional manner, and prepared very quickly. We had granite cut in our home, and they had some good ideas for tiffing our home of the substances in the granite that were dispersed throughout our home. Nice work. Thank you.

Thank you Ellis Air and Chris Bailey! Our AC went out late last night. Ellis Air got a technician out this morning and Chris quickly diagnosed and fixed the issue within minutes. I went from a humid house to a nice cool house! 😎 I have a newborn so this was an imperative fix and I am so pleased with their service and the quickness of their response. THANK YOU!

I shared a review that I do apologize for. AC went out and thought I would go with someone else for reference it was 97 degrees in my home so I was a bit agitated. HUGE MISTAKE other company said whole unit had to be rebuilt, way wrong was a tiny elbow with a crack. Side note Ellis installed my whole house system and I have been very happy. Tech found the problem in about 5 minutes, problem solved. Saved me about 2000 dollars. Learned a lesson stick with pros and settle for nothing less. They saved me a lot of money. Go nowhere else. Again I was remiss in my previous post that anyone may have read. Does that look a 2k repairSincerely klamp MPRC

Called Ellis Air this morning since AC had been out since yesterday. They sent someone out to diagnose. Problem found and fixed today. Guys were very professional and thorough.

If or when choosing to deal with this company (not recommended) in any capacity; have everything in writing with service / product purchases w detail specifications to include make, model and manufacturing date. Do your homework to ensure accountability of your service or product purchase; youll likely need it.

From Saturdays nightmare to Monday magical experience. Jeremy was very professional while servicing the ac unit. He reassured me that all was up to code and safe and that its up and running. I will most definitely be recommending Ellis Air Systems to my family and friends in the Killeen area.

New build with an arctic blast weekend-perfect time for the heat to go off. Luckily for me (and my animals), Ellis was able to come out and reprogram the unit that same day. Mr. Barron was exceptionally professional, thorough as he checked all things (thermostat, breakers, unit), and expertly got the heat blowing again.Those answering the phones were also very reassuring and supportive. Highly recommend!

They had great customer service. When I walked in they helped me out right away. Answered all my questions and got my problem solved same day! Great work guys I appreciate it.

I cannot express how much I recommend this business. They have always taken care of our A/C needs with professionalism and care. We recently had to replace our entire HVAC unit and it was done with complete satisfaction. Give them a call…you won’t be disappointed!

Kenny is absolutely amazing! Hes very responsive and informative and made sure all of my concerns were addressed. I highly recommend Ellis Air to anyone needing quick and trustworthy work!

Made 0 effort to contact me while present in the household. My ring camera shows the technician knock on my screen door 2 times and leave a note. Stating to call them back. When I call the number it goes straight to the their office and I’m told I now have to wait til another technician is available. So I’m now working on their time as to not inconvenience them. Meanwhile my ac is due for a service and is acting up. But what do they do for their customers? Not much, “see you next week sir” . Very unfortunate how they treat the consumer.

A big thanks to Josh for coming out and taking the time to go room to room to diagnose and fix the issue. He was very patient and listened to all of our concerns, while also answering all of our questions. Fantastic service!

I am sitting in my HOT HOUSE right now. I was called today and told the only availability was after hour with the time 4pm -8pm. They got the approval from my landlord to come out after hours. So I was told I would be on the schedule. It is now 8:10pm still no call or anything. I also let them know I have kids including a baby who I just left from the doctor office who is sick with a fever so we really need this fix today. No shows up left messages as well as used there text services and that said someone will contact me shortly… guess what no one contacted me and now I have to pack up my kids including my sick child and see if my mom is home so my can can be cool and not in this hot house. I’m very upset right now

I cannot thank the Ellis tech that came out to my house and gave me a second opinion. I live out in Kempner so I originally called Airheads in Cove when I had an HVAC issue. They came and upsold me a bunch of things I didnt need, one being their comfort care where they come check your system every 6 months to ensure efficiency. I took the 1k hit and blamed myself for not being informed and not checking the prices/total their first visit. But when they came out to check my system 6 months later and all of a sudden I needed to pay another 2k I was not going to fall for that one again.I called Ellis and they came out the very next morning. My tech checked over my system and could not find anything wrong. He went even further, hooked up every monitor/gauge and walked me through every item that Airheads said needed replaced and educated me on why they did not need replaced. He was very proficient, thorough, knowledgeable, and personable. I wish I knew his name to thank him properly!Will definitely be calling Ellis for any future HVAC needs!!

Big shout out to Taylor M. for coming to my house at 10 PM and getting our blower motor replaced and running despite how old our system was. Super professional tech and very responsive. This is the third tech Ive dealt with from Ellis and they are all top notch people. Ive been using Ellis Air for my homes the last four years and I will keep coming back to them every time.

Home ac unit stopped in the early morning hours today. Called the GoTo AC Service Company Ellis Air Systems at 7:30am. Jerry the office manager arranged on short notice to have a technician stop by the house and troubleshoot the issue. Jerry sent one of his Star Tech performers, Wendell. Wendell was very professional and conducted a systematic troubleshoot for our non operating air conditioning unit. Identified Compressor failure.Submitted a replacement order for the compressor. then Wendell took it to the next level and provided a window ac unit to cool the house down until the compressor can be delivered and installed. This took it from a first down to a touchdown ... Ellis Air Systems checked all the boxes again. Thank You.Ellis Air Systems has provided Quality Service to our house for the past few years. ALL the technicians and staff are very supportive in providing Quality Service. Ellis Air Systems earns your confidence and trust with every service call providing Customer Service at its Best. Again, Thank You.

Rafael and his team showed up on time when they said they would. They explained what they were there to do and promptly got to work instilling a new 3-1/2 ton unit. Unfortunately not long after it started to rain. They continued working diligently through it all. Once the work was finished the team thuraly cleaned the area they were working in. Rafael took the time to explained the system and how it worked, he answered everyone of my questions. These guys were very professional and efficient with the installation. I would highly recommend ellis air to anyone who would need an hvac replacement.

Chris Bailey is amazing!!! He was very prompt and gave a courtesy call when he was on his way. He took care of the maintenance the AC needed and even went above and beyond. I appreciate his professionalism and his caring heart. I can tell he loves what he does and it’s because he loves helping people in need. Why do we need an AC Technician, we are usually in a desperate situation especially in this Texas weather so it’s always refreshing to encounter a soul like Chris Bailey. I totally recommend this company because I know Mr. Bailey wouldn’t work for any one but the best as a reflection of his work.

Ryan came to my duplex and fixed my air conditioner leak very swiftly, and efficiently. He was also very polite and professional. Although I am renting, I was very pleased with the service I received, and would definitely use Ellis again if the need ever arose!

Had a great experience with this company. They gave me a day and time frame to expect the technician and he called me when he was on his way. Earl was very professional and knowledgeable. He checked my system, determined the problem and fixed it quickly. He didnt have the part he needed on his truck, so he quickly went back to the shop and got it. Very customer service oriented. He didnt try to upsell me an entire new system as one of their competitors did the day before, which is why I called Ellis Air for a second opinion and Im sure glad I did! Earl saved me thousands of dollars by only doing the work I needed. I will definitely use this company in the future!

We called them to fix the leaking issue due to clean out being clogged for business property. They didnt finish the job, still leaking and gave us estimate for $8000 to replace whole AC system. The AC is still blowing cold air even its leaking. Their estimate say nothing about the problem and they cant tell us whats causing the leak.

HIGHLY RECOMMENDED!!!!!!I want to start off with this review from a person that is in the business where Customer Service is very important and it is what keeps the doors open for repeated customers. Ellis Air Systems and their teammates are absolutely phenomenal!The ac unit in my house was old, outdated, and it was on its way out. I called Ellis Air because I wanted a company that is local and if I ever needed service, I know that they are a arms reach away.Mr. Chris arrived to my house to inspect the old unit and the house to see the best options suited for my needs. He is very polite and professional. I told him the budget I was working with and the concerns I had with the cooling and heating of my house. Not once, did if I feel Mr. Chris was trying to sell me something I didnt need or push me in the corner for a sale. He actually said, I have better units, but it would be out of the price range. He reinsured the unit he pick out is very good and it would take care of the concerns I had with the house. We agreed on the sale and the technician would be out in couple of days.Now here is the magic. Isaac the technician and his crew had me up and running in one in half days! Let me explain that I had complete change out. A new 5 ton outside unit, new inside unit that is in the attic, 12 ducts, 3 returns, and all new piping. Isaac and the crew are polite, professional, and very knowledgeable. I told Isaac my concerns of how the back of the house is not getting enough cooling and heating through the seasons. He explained the old unit in the attic wasnt in the proper position and the piping to the back of the house were too long and the ac had work harder to keep the house cool and this explained my concerns. He installed the new unit in the proper position where the piping wasnt long and had shorter runs . What a huge difference!After the install was complete, I wanted to push the new unit. I usually keep my house at 76 degrees with old unit and on hot days, I would put thermostat to 74 degrees to keep the back of the house cool, but it would struggle and be on for long durations. I push the new unit to 70 degrees and it did it without breaking a sweat! My old unit would never get to 70 degrees. Due to the relocation of the unit in the attic, I have notice that the duration when the ac is on is much shorter to keep the house cool.I am a 100% completely satisfied customer and highly recommend Ellis Air Systems!

I had spring maintenance performed on my A/C unit. A gentleman by the name of Blake performed this task. He deserves 6 stars. Awesome young man. Highly recommend... Ellis Air system.

My experience with Ellis air was the best I could ask for! My A/C stopped at the peak of summer which is obviously the worst possible time. I called a few other places and was told to get a new unit. Ellis air actually came out, diagnosed the problem, and fixed what was actually wrong. Not to mention they saved me thousands of dollars in the process. if you want a company who actually knows how to diagnose and fix an A/C problem this is the company to call. I will definitely use them in the future and recommend them to anyone

Wendall came by promptly to check everything out and called aboutu 10-15 minutes ahead of time. He was very nice, professional, respectful, transparent, and quickly found the issue. It took about a week for the part to come in and to get it installed. He was a joy to talk to and learn more about different things to look for regarding preventative maintenance. I cannot thank Wendall enough for helping me in a desperate time in need in between it being extremely hot and us getting a cold front. Best HVAC company Ive worked with in a long time! I would recommend them to anyone and everyone!

We worked with several people at Ellis who all gave us stellar service. We came in looking for a second opinion after struggling with our first, and they saved us over half the cost in the initial visit. Being a person with high anxiety, I came with a lot of questions, follow up calls, and never once did I receive rude remarks or anything. We were set for an appointment and they brought us a temporary unit so my husband could work in peace, and in less than 4 days (cause of a weekend) we have a brand new unit installed by very accommodating staff and techs who are very knowledgeable! After the install we were shown how everything works, in great detail, and advised if there’s any issues to go ahead and call. We also are eternally grateful for the kindness and compassion shown to us during the process, as it took a fair bit of effort to fully clear everything in our bank account. If ever I have the chance to recommend this company I will. These are PEOPLE for the people.

Preston took care of me like he probably would one of his own family members. You can tell the Ellis family take great pride in their business. I hope to see y’all continue growing and expanding! I highly recommend using the Ellis Company for any A/C work! Support these good local folks! Thank you Preston for getting us taken care again.-Luke Mayo

I made an appointment for them to come out to fix our AC. While making the appointment, I told them where I would leave the key for their tech to get in. I was not home when Sawyer, the tech, came in. Instead of leaving the key outside where he found it, he left it inside. In addition, the lady on the phone was absolutely rude and unhelpful about me being locked outside of my home. Sawyer also left quite a few lights on in the home. Its now over an hour later and I have not received a call back.

I am an Ellis Air believer. If anyone has any doubts about their lifetime warranty it is for real. You can count on Ellis Air if you want to keep your AC and Heating system running year round. Matthew Blake is an awesome installer.

James S. Did an amazing job with answering all my questions about what was wrong with my unit, and answering All my concerns about replacement system I need. Thank you guy for the speedy service and installation of my new A/C unit!!

Ellis Air was simply amazing. They kept me up to date on the progress of my work order and had my air up and running once the parts came in. They even took the time to help me install my fancy new thermostat and educate me on the. Correct air filters to use in my home.

We built our home 5 years ago. Ellis installed the HVAC unit. We’ve had issues every winter with heating and every summer with cooling. Well here it is summer time again, and once again the outside unit won’t turn on. I called them on a Sunday morning and requested help ASAP (it’s 100 degrees), and was told a technician would call me but I’d have to pay extra for after hours. Fine by me. Nobody ever called. I call them first thing Monday morning and they tell me they can’t get to me till Tuesday. I called someone else and they’ll be here today. I won’t call Ellis again.

This is the worst AC company I Have ever had an experience with! Not necessarily the workers more company as a whole. Had an entire system replacement nothing but problems down the line within a few months tons of things Improperly installed. (Left garbage all over my house up and down the stairs and in the attic)

Ellis Air Systems is by far the best company we have ever dealt with!!! After 23 years, our old residential Lennox HVAC finally gave out in September 2020. We shopped around and received HVAC replacement estimates from several local companies. Ellis Air Systems was the most honest, professional, caring and informative of all of them. Bartt Mighell promptly came out and gave us an honest, fair estimate and assessment for a total system replacement; we went with Lennox again. The next day Adam and Jesus (sorry, I didnt get their last names) came out for the installation. They carefully, respectfully and tirelessly did the installation and explained everything to us, with full attention to detail. A week later Chris Bailey and Steve Martin came out at our request to make an adjustment to the blower speed and they also did a proactive full system check and provided us with very helpful tips on proper use and maintenance of the system from getting the right air filter to even allowing for proper drainage of the condensation pipe to the outside and proper care of the compressor. From front desk, to estimate, to installation, to service ... Ellis Air Systems were/are 110% professional! We are grateful to have found such an excellent company and very much appreciate the respect, courtesy, confidence and peace of mind they gave us on top of awesome customer service! Its obvious that this company takes customer service seriously and has core values. Thank You Ellis Air Systems!!! You are a credit to the Temple/Killeen community and to my family! We look forward to doing continued business with you! A+++++++++++++!

We highly recommend Ellis Air Systems. We are very pleased with the service we receive. They service our system in the Spring and in the Fall as part of the Cool Club. Chris Bailey’s recommendation of the system we needed and the insulation for the ducts has made a real difference in our heating and cooling bills. The staff care and are very professional. Chris, Eric, Preston, Mario, and Mason have each helped us. We truly appreciate everyone we’ve dealt with at Ellis Air Systems. We had an issue with a part under warranty so Eric explained the difficulty and contacted management. Two years ago Ellis Air Systems really took excellent care of a similar situation and were very fair. Preston and Mason helped us again. As I previously said, we truly appreciate Ellis Air Systems. Once again, they did a great job and helped us so much. I am pleased to continue to recommend Ellis Air Systems.

The technician that came out was very professional. He was great. The service exceptional. Thank you.Update to 2023: called so I could schedule my spring service. I was told spring is over, so I need to wait til November before I can have my regular service checkup. So I called someone else and set up the same plan and are sending a tech tomorrow for my biannual service

I called this morning at 8am. Jerry was prompt in answering the phone, extremely polite, and got to the issue quickly and effectively. We had a technician at the house by 11:30am. Chris was incredible to work with. Polite, respectful of our home, and over all a genuinely nice guy. He diagnosed the problem and replaced the part within a half hour. I would recommend these guys to anyone and everyone. Excellent service and great work!

Chris was amazing. We had issues with our AC unit and he fixed it, explaining everything that he did and providing tips on what type of air filters to use and how to clean the drip pipe. The overall price was much less than expected considering all he did and the amount of time he was here (1.5 hours). The technician was very friendly and they were able to fit us in next day. Well be using them for our yearly services.

Came out to fix one problem a couple days later we ended up with another problem 700 dollars later and waiting about 3 weeks for the second part to come in and be installed. I know its there busy time and this was our first time using them so I know we were not a priority but there seems to be a breakdown in communication with emails and office staff.

Huge shout out to Ellis Air. At Peaceable Kingdom by Variety (nonprofit summer camp and retreat center serving kids with special needs) weve been using Ellis Air for several years. They never disappoint. Our most recent need is worth noting. The day prior to over 50 kids arriving for a long weekend retreat, our HVAC went out in one of our lodging areas. Its Texas, in Sept...we need AC. We called Ellis, not only were they out within a few hours, but they were able to replace the unit that day at their regular, reasonable price. Needless to say, our campers slept cool and comfortable all weekend. Thank you for your continued support and relationship Ellis Air. We love you!

Best AC repaire company around. My Air was not cooling They replaced my fan motor, and didnt fix the issue, another company wanted to charge me $800 dollars for another fan motor. I called Ellis back and spoke to the manager, he send out his senior technician and he was a bad fan motor, he replaced it and didnt have to pay anything else. The Manger, technician and ladies answering the phone all excellent, respectful and very professional, I will definitely use them for all my HVAC needs. Strongly recommend

Patrick was the technician that came to my house. He was very professional. A+ customers service. He was able to answer all the questions that I was asking him.I was so worry that I would have to replace the AC or the bill would be very high. To say the least Ellis Air System was cheaper than any one else that I had contact. Please try them if you are having some problem with your AC. I read the reviews on google and took a chance and it paid off.

Please read to the end! Well, had a whole new HVAC system installed a little.under two years ago. This is the second time that the system has started blowing hot air, I know its.peak season but but IM not a Happy or satisfied.customer. I retract this review. Within 20 minuets of placing my call for service, Ellis Air called me and had a Tech at my house within 45 minuets, now that is a FIVE STAR customer service! The Technician found the problem, fixed it and we were back up and cooling down. Thank you I should never had doubted your commitment to exceptional and outstanding customer service!

Blake and Chris were amazing! We were on the verge of buying a new HVAC system when they came out to give a quote. Instead if trying to sell us something I didnt need, they fixed my unit for a great price! They were polite, professional, efficient, and knowledgable. Thank you so much again. I recommend Ellis Air 10/10

We called Ellis Air for an after hour service, and these guys were quick to respond to our call. Within the hour we had a tech (Patrick A.)come and service our HVAC system. Not only was Patrick super helpful but he was very knowledgeable, professional and great to work with. He went above and beyond to make sure our unit was properly cleaned and working as it should. I would deff recommend this company and Patrick to anyone in the area.

6 year update!! AC needs to be replaced only to find out Ellis did not register the unit for the full ten years of warranty with the manufacturer. I w as told that it was my responsibility, but was not told that when It was initially installed. Only words on invoice showed ten years warranty and off to the side upon registration ..that is all it says on the invoice. Technician sure did not tell us to make sure to register the product.Called Ellis Air Systems due to heat pump on AC not working. They installed this system around 6 years ago. The technician quickly found the problem and gave us the bad news that the system lost 16lbs of Freon and that is why it was not working. He gave his suggestions and was very professional... really appreciated that. He was a top notch guy who was very friendly and explained everything in layman terms.Only issue I had is the system does not have a warranty anymore. IF you dont register the AC unit with the Manufacturer, then you dont get the full ten years of warranty on parts. Even though the receipt says (upon Registration), we were not told to register the unit. If we were, we sure would have registered it for the extra warranty. So if you get a AC system installed, make sure you register it at the manufacturers website.

I cant say enough great things about Ellis Air. Highly recommend totally based on their ethics, honesty, willingness to help those in need & overall craftsmanship of the quality of work they provide.

Our air/heating unit was installed incorrectly. Ellis sent one of their best technicians to evaluate and propose a correction plan. The correction team was great easy to work with and kept us very informed as they worked. We are customers for life. Great job Ellis and thank you for a job well done.

Awesome experience, very professional and thorough. Chris and Steve did an amazing job working as a team to give me the customer the best experience.They checked my AC units inside and outside and gave me pointers on how to keep my units running smoothly and efficiently.They gave me advice on how to keep my AC units and outside pvc pipes area free of mud and clutter!I would advise all to call Ellis Air for all your AC maintenance needs.Thanks Chris B!!!

I hired Ellis Air to install a Viking Vent Hood in my 1800s house. It was not an easy task at all and required some creative thinking. Daniel was my service man and I cannot say enough about how great he was. Wonderful attitude, Helpful, and Knowledgeable. I would definitely recommend this company and I would absolutely use them again!

Extremely unhelpful!! I booked an appointment with this company a week ago and patiently waited for my appointment. My system has been out for a week in this Texas heat! I even called and confirmed the appointment two days in advance to ensure they took my warranty! The appointment day comes and they state “they don’t have me in the system and maybe I booked with someone else!” I stated everything I was told (their 70 something dollar initial fee and billing of parts if needed). Even after the receptionist confirmed this was their process (so I’m not crazy), she wanted to book me for 5 days from now!! Absolutely not, so I can be “rescheduled” again! Advice: Use another company if you want efficient and timely service. Extremely disappointed!

Ellis Air as a company is amazing. They are honest, reliable & reasonably priced. I will not ever use another company again. That being said, Chris Bailey (one of the employees at Ellis) HE is their shining star, that man is AMAZING. He is super nice, & super honest. As an Army wife my spouse is out of town a lot & Im home on my own I HATE having workers in the house while hes gone its very nerve wracking for me. I had ZERO qualms or issues or even doubts about Chris & his team in the house to fix my AC and replace the entire indoor system...I just love these guys.02/2017 - Just had Chris Bailey and his team out for my rental house being remodeled. I WISH there were more than 5 stars available! I would give them twice as many in a split second! Always professional, courteous, reliable and stellar results in everything they are involved in.

Before my work had called here we had called another company to come fix our a/c. They told us theyd be out the next day and never showed. We waited a bit before calling Ellis Air Systems to come out instead. I found them on google and they had great ratings, so I figured wed give them a try. Not only did the tech from Ellis come out the next day on time, he was very polite and was quickly able to see what our problem was. They are very decently priced and my bosses were happy, and we will definitely be using Ellis Air Systems for any problems in the future.

Can not say enough about this company.Was greeted with a friendly receptionist, was called before they headed my way so I didnt have to take the whole or even half day off from work. The tech came prepared with parts, in a company vehicle and wearing an Ellis Air Systems uniform. They diagnosed my problem with ease and expertise. The total repair was under $100 and the technician Chris T. explained everything to me (best of all he didnt talk over my head) I will recommend them to everyone I know. Great job Ellis Air, this is the way a company is supposed to be ran.

Chris came in the scheduled window time and found a leak in the copper pipe. Fixed it quickly and efficiently, and charged the system back up. Its working perfectly again and I feel confident that I wont have any more problems from it. He also didnt try to sell me extra repairs and services that I didnt need. I appreciate an honest company and more so I appreciate the politeness and professionalism that Chris brought. I definitely recommend to anyone needing service done.

Our A/C quit working in the afternoon and I called Ellis. They told me someone would be out the next morning between 8:00 and 12:00. Mr. Bart called me about 9:00am said hed be here in a few minutes and was. Got right to work and within 15 minutes everything was back on. I cant say enough how much we appreciated the fast work provided on relatively short notice. Thank you Mr. Bart and Ellis Air Systems.

From start to finish, my experience with each of the hard working technician crew members was wonderful. Great customer service, helpfulness, and knowledge. Thank you Ellis Air Systems for a complete new AC/Heat Pump system. I love it!

They are always very courteous and helpful. They explain what they are doing as they go while working on my air/heat system. December 1, 2017 my heater was breaking down to the point it was dangerous to run and they made it affordable for me to replace my complete system. By the next day they installed my new system and I was up and running right away. I have used Ellis for many years now and will continue to use them for all my air/heat systems needs.

The guys from Ellis Air just installed our new unit. I cant say enough about the professionalism the two gentlemen displayed while in our home. Jesse kept me informed about what he was doing and gave me the maintenance info after he was done. Extremely polite. ABSOLUTELY professional. If I needed another AC unit, I would call them again without hesitation. Thanks a bunch! Stay cool!

Service was remarkable! Adam was responsive and was able to answer all of our questions and was able to set up an appointment that was Convenient for us. Although we fell short of communication and weren’t able to Meet the techs early and had to be rescheduled, they made sure we were straight and provided us with an alternative option while we waited for our unit to be installed. Adam arrived an hour before we were told to deliver a window unit for the meantime and assured us that we would be taken care of in no time. Rest assured techs were her bright and early, ready to work. The men explained the process and went over the procedures and went to work immediately. Although we had to work and run out while they were working, we came home and everything was ready to go! Cheers to the team, I would recommend them to anyone their service was not only great, the techs were friendly and remained professional throughout the whole process!

I was very happy with the service provided to me today. Mr. Crawford was very knowledgeable and professional. He took the time to fully explain what he was doing and why it needed to be done. He gave good advise on what I can do to help keep my equipment running smoothly. I am fully happy with Mr. Crawford and I am glad I went with Ellis Air System.

Being new to the area this is all new to us. After calling Ellis we set up a date and they were here right on time. Called us ahead of time to inform us they were en route. After diagnosing and going through our options we decided on purchasing a new HVAC system. There was never any pressure to fix our old one or purchase a new one but having all the information available we decided on a new system. Time and date was again scheduled and again they called when en route and right on timeVery professional and polite technicians. Very fair price. My first call if needed again.

Decent work, however I do believe the people who installed sat on our couch for lunch while we were gone at work. Found their lunch in our kitchen trash and fiberglass all over our sofas.

My family and I thank Mr. Chris Bailey of Ellis Air Systems for responding to our home after normal business hours after our AC quit working. Mr. Bailey who was very professional and polite, provided a fantastic service to our family!! He immediately determined where the problem was located and provided a solution to getting our AC service going within an hour of his arrival. I recommend Mr. Bailey and Ellis Air Systems for their great service!!!

I have used Ellis Air for years. They have always been more than fair and have done quality work. Most recently, I had them come out to do an annual cleaning and they forgot to place a condensation drain pipe extension as requested. When I called about the oversight, they turned right around and performed the service free of charge. Theyre good people with which to do business. Highly recommend.

Patrick helped diagnose and fix a condenser unit thats been running up our electric bill, accurately and quickly. He was quick and very knowledgable about what he was doing. Needless to say Ill be coming back to Ellis for any other HVAC needs

5 STARS! There were issues after the first maintenance and the system went from working great to not working at all. I emailed them about 2 am explaining that the system went from working fine to not working. Jessica called me first thing in the morning and had a tech out early that morning. As a business owner myself, I expect any business to honor their work and to ensure the client is taken care of 100%, and that is what I got with Ellis. Thank you Jessica and Bart for taking care of the issue.

When I got home from a long weekend out of town, I walked into a hot house due to the A/C not working correctly. I had never used a a/c service in this area before and wasnt sure where to turn. After reading reviews on several sites, I decided on Ellis Air Systems and was just hoping that the reviews were really from satisfied customers.I am here to add my praise to the list of satisfied customers. The technician, Jason, came out the next day after I called. He was not able to fix the a/c at that time but came back the next day and finished the job. The work was done as quickly as possible. Jason was very proficient and very polite.I highly recommend Ellis Air and I will call on them again when needed.

Ellis Air Systems installed my new AC system and added ducting on my existing AC system. They provided an excellent warranty and honest service. They also had the best price compare to different companies. I highly recommend this company to my fellow Warrant Officer and Soldiers.

Techs are great! Service was quick! Had questions after the fact regarding setup of new thermostat and they took the time to look up what I was installing and what wires I needed to worry about.Piece of mind with Ellis Air- Shop no further!!!

Contacted Ellis Air to come out which they did, I was informed the service fee was $ 75. Purchased this unit from them in 2013. The tech didnt have the part in his truck called the office to order the part came back the next day to install it & I was charged $150 because the tech said that there is another charged to go back to Killeen & come back out back out because there are over 60 different units & they cant carry every piece; but all they had to do was ask me for the model #. Heads up contact Solo Trade Services or Air Heads Air both of them will treat you better. I will never use Ellis Air Again

Ellis Air Systems did a excellent job.My technician,, Chris Bailey, was able to rewire my HVAC system with remarkable speed and quality. Also, the customer service when I first called was very friendly and professional. I would recommend this company to anyone.

My Air conditioner went out and Patrick came out and worked tirelessly until he figured out what was wrong. He had my air back up and running in no time. He was very professional and explained to me what was going on in a way I could understand. Communication was great. I’d recommend Ellis Air to anyone with heating or cooling issues !

Patrick was fantastic. . Very professional and courteous. Was able to figure out the issue quickly and get it resolved. Absolutely one of the best technicians I’ve come across. Everyone ask for Patrick when dealing with Ellis. Great company they should be proud to have a great asset as Patrick.

A couple of companies said they couldnt fix my stuff, but a rep from Ellis Air did just the opposite. now, my house is as cool as the other side of the pillow. cooler than being ice cold. cooler than a high quality H2O.

Ellis was the way to go! I was very pleased after they installed my new Goodman, 15 Seer, 5 Ton heat pump. Their people did an excellent job removing the old unit and installing they new unit in about 6 hours. The price quote was fair, and much lower than any of their competitors, and still lower when they applied a military discount. They were professional, in every sense of the word. They answered all of our questions, and explained the operation of the thermostat completely. I would recommend them to anyone.

They over charge you on labor big time.I called competitor they gave me quote $500.00 cheaper. I have used Ellis air for over 6 years but never again. rip you off. Beware always!!!!! get a second quote from a competitor. Your own technicians said it was too much and it wasnt there fault its policy. I called the office to be civil and I was treated like a third world citizen. I will show the receipts at our next home owners meeting.

We have been working with Ellis Air for over a decade. They have installed HVACs in 1000+ of our homes. We are very happy with their products & service, and will hopefully be using them for our next thousand homes and beyond.

We needed the AC repaired for their house and Patrick provided stellar service in our their time of need. He came in a timely manner and was professional throughout the entire experience. Patrick was thorough in assessing the situation with the system, explaining it to us, and providing a literally cool solution. Pricing was good and the military discount was grateful. Now we can enjoy cooler temperatures this summer.

I had a positive experience getting a new unit installed by Ellis Air. Chris and Mason worked with us to give us a very competitive price on a 16 SEER unit. These folks are very professional, Chris always answered my phone calls or Mr. Mason my emails when I had questions and Chris came to our house to make sure the unit was installed correctly. They did a great job and we are happy with our decision of selecting them to install the new unit. I Highly recommend this company! Mariela Garcia (Maldonado)-Harker Heights, TX

Our air handler was not operating correctly.I called Ellis Air Systems early this morning. They were booked through the day, but wouldbe able to schedule an after hours appointment. Later in the evening the technician called to let me know he was on the way. He was polite and professional. I explained what the unit was doing. He then proceeded to diagnose the problem. It was discovered a motor was the cause of the problem which will be ordered. I was very happy how everything turned out. I highly recommend Ellis Air Systems for all your heating and air conditioning needs.

Chris Bailey has been taking care of our unit for several years. My husband and I could not ask for a better person. He is professional, thorough , patient , wonderful personality. He is trust worthy, You should have more people like him . He goes out of his way to make sure everything is then care of. Thank you for having a great asset to your team

Very disappointed in the quality of work for having my ducts cleaned. The technicians were great guys, good to conversate with, but that was the highlight of the service. My comparison is based off family who had it done with another company.1. Their price is expensive for the quality of work. (I paid $45 per vent, parents paid $35)2. I had to clean my house after from all the dust and piles of debris left by the technicians. (Parents technicians cleaned up behind themselves)3. I have been dusting non-stop since the service as if all they did was loosen the stuff and not clean it out. (Parents didnt have to dust for a week because the vents were so well cleaned)4. No visual representation of what was actually cleaned out; during or after. (Parents got to watch a live camera feed while they cleaned and see the final waste bin of debris)5. Speculation, but their hose was maybe 20-30 feet long at max. My longest run is almost 80 feet. HIGHLY DOUBT they actually cleaned the entire run.5. Ellis also performed an AC tune-up/inspection 2 days later and 3 times I was reminded on the importance of the filter facing the right direction when the Ellis cleaning crew was the last to remove and replace that filter and I even told the the tech, the first time, Im aware and it wasnt me.Sadly, I trusted the service when I had to pay at the end. Should have inspected first. Now I have to call and pay another company to come do it right.

Ellis Air has came to my home on 2 different occasions for 2 different units. They arrived quickly, found the problem quickly & repaired it quickly. The service rep even checked the previous unit they serviced to make sure it was holding the freon and blew away the grass that had accumulated in the units. Very satisfied with their service.

On 4/7/21 Adam Crawford installed a new warranty ac wrap for my Carrier AC. The old wrap was literally falling to pieces, possibly from the sprinklers hitting it. Adam was able to get the new wrap on warranty, saving us $2600.00. That was a tremendous blessing!Adam replaced the wrap after cleaning up the unit and made sure it had a good vacuum before replacing the the cooling fluid. This was labor intensive and Adam did not rush it.While this was taking place Adam installed a micro pure and uv light on the main unit for total home air purification.Needless to say, we are more that pleased with the service. When Adam told me he treats every project as if it was being done on his home, that sold me.Great service! I recommend Adam to service your unit!

Chris and David provided the best service and customer experience. We used Ellis Air to service and maintain our home system. They are professional, thorough, honest, and have fair pricing.

In our experience with Texas weather, the inconsistency of temperature can cause our heating system to be on the fritz. Because of the consistency and knowledge of Chris Bailey, our heating system was up and running again immediately. Chris kept us informed throughout the process and when he had to return through no fault of his own, was able to further troubleshoot the issue and completely repaired the unit. During the time of waiting fir parts, the company called us to see how we were doing. We were impressed. He was down to earth and had a personable demeanor. We recommend Chris Bailey to anyone in need of AC/HEAT unit repair.

Awesome people during this whole process. After meeting with 3 other companies, they had the best price and installed the next day. It was a very hot week and they were Super Cool. Love my new system.

As a Property Manager in the Ft. Hood Area, I have been through my fair share of different A/C companies servicing our rental properties. Hands down Ellis Air has provided the best service out of them all! I cant say enough about the quality of the customer service they provide for us and for our tenants. Over the past 10 years I have had the pleasure of working with Preston, Mason, Chris Bailey, Mario and the rest of the staff there and they are all great at what they do! I would recommend any property manager looking for a reliable A/C company to give Ellis Air a call.

Ellis sent someone out within one hour of my call.. My air conditioner unit inside the garage was leaking. The technician was friendly and professional. He explained what was wrong and how he would fix it. Then he fixed it. The cost was the price of the service call nothing extra.

Great Company!!! It all started with the phone call. The female customer service rep is very knowledgeable over the phone. Very Descriptive about there service and what they offer. Tanner came out the very next day to service my central heating and air. He did his duties and also gave me a little knowledge about my house and where things are located and what to look for in the future. I believe I just found my ac/heat company, Ellis Air.

Ellis installed my unit 2 years ago and was great. They had to come out today to replace the insulation. The installers were prompt, professional, friendly and quick. Highly recommended.

My trailer has Never been cooler!! Thank you Ellis Air Systems for a job well done. There quote was $2,000 less for a 3.5 ton AC/heating system than a quote I received for a 3 ton from someone else. Very professional and got the job done within a week from accepting the quote.

I want to thank the Front Office Staff (Amanda and there was another woman I spoke with as well but I forget her name and I apologize for that) and the tech ( Patrick) for being so understanding and knowledgeable. He was very thorough when he came out to check our system. He put me at ease dealing with our AC predicament. He gave me options and a thorough diagnosis and walked me through exactly what the problem was. We will most definitely be doing business with yall. Thank you sooooooooo VERY much.

OMG!! Chris from Ellis was awesome, efficient and spot on!I have had 2 other a/c companies here and have been told to just get a new unit.I called Ellis and in 10 minutes fixed the problem.Good honest service.Thank you SO much!

This is a great local company. Nothing but honesty and intregrety when it comes to services. I was having issues with my AC thermostat programming. I was able to figure out the problem and fix the issue before they actually arrived. Their service tech Cris Bailey, still came in and showed me a quick way to reset my thermostat, in case I have issue again. This company also helped fix a heating issue for me this winter and showed me an error that my building company actually did that was causing the problem. I will continue to use Ellis air for all my future maintenance issues and I highly recommend them.

Great service!! I had my yearly service a week ago. The tech took pictures of the cooling coils. They were horribly dirty and corroded after only 7 years of service. I requested an acid wash the following week. The service tech removed it and had to clean it 3 times to get all the build up out. System works great. Well worth the cost to extend the life of my A/C unit.

These guys are the best! No wonder they have so many accolades, they had better prices, better service, better everything than the 3 other contractors that came. They wore a uniform, showed up on time and thoroughly checked out the entire system. Duct work, insulation, inside unit and outside. They offered an insane deal and they were the ONLY people to check in my attic. They didnt try to oversell and they were able to show me all the benefits. They were able solve my daughters allergy issues, they had great financing options and installed a system that is paying for itself in energy savings. UNREAL! My family is now breathing the cleanest air in the neighborhood.

Ellis Air Systems is the Premier Air Conditioning Service Company in Killeen, TX. I have used them for all my Service Requirements since moving here in 2001. When we purchased our new home our Air Conditioning went out. The Company who installed it would not respond, called Ellis Air and within 30 Minutes their Technician was here, fixed the problem. What I love about Ellis Air is that they are responsive to any customer. If you want fast, efficient service accomplished by professionals then Ellis Air Systems is the people to call.

I have been using Ellis Air for over 18 years. Chris B has been serving my equipment for the past 6 years and does a great job. I highly recommend Ellis Air and Chris B to service and replace your equipment when you need it replaced. Great service and great prices.

This company is the best yet, will definitely call back for service. Called yesterday afternoon and they came out very next day. Bart was at my door very nice, easy to talk to, friendly and answered any question I asked even if I asked it two or three times. The price was wayyyy!!!!! Less than I expected. So for all the amazing qualities I was provided with I’m giving all the stars in the google galaxy!

My tech was Eric. He showed up early for the job and was very knowledgeable about his mission. He is very down to earth and very professional. I’d recommend him and Ellis Air Systems to anyone! Great work!

I dont really post reviews, but I must write about this company. The service man was very professional and after explaining my air issue I could tell he knew what was the problem. He found the issue quickly and fixed it in no time. I am now a life time client for any of my AC issues.

My neighbor recommended this company as honest, hardworking, and friendly. I made an appointment for service, and on the day of the appointment, the A/C actually stopped working.They never showed up for the appointment or called to reschedule. My home warranty plan will now take over the repairs, and Ill be using somebody else for a service plan.

I work at a library and Ellis Air Systems was working on our system. As I was coming in, I had a lot of boxes with me and I was struggling with the door. Chris from Ellis Air Systems saw that I was struggling and immediately came down his ladder and held the door open for me. He didnt have to help me, but he did and that really impressed me. I think it is very important to recognize such kindness and if I need any air work done in my own home, from this experience alone, I will definitely be coming to them first!

My techian Patrick a outstanding guy. He explained the issue with the unit. He fix problem in about 10min. Ellis Air top notch company with outstanding tech such as Patrick. Keep up the good work.

Called on Thursday 05/21 around 10 am to place service request, guy said the soonest is Tuesday because of Memorial Day, explained we are a hotel and is the second floor common area unit, they are our go to HVAC company, spent thousands of dollars in the last few years, he said all companies are busy nothing I can do about it. I asked to speak with someone else but he refused saying hes the manager (Mario I believe he said) and nobody cant help me. I asked so do I need to find another HVAC provider? he said thats your call, cant help you, I just had a meeting with owners and those are the wait times for now. The so called manager was rude as hell, maybe company is growing so much they dont care anymore. I have always referred Ellis to any other businesses and individuals but might need to reconsider it, all the techs I have deal with are knowledgeable and reliable, Terry is awesome fixing my VTAC units. I definitely have to find other options if I have to wait 5 days for my HVAC company to service my units, specially if Ellis shop is 5 minutes away from my business. BTW my unit was serviced on the same day for another company.

I want to thank Jerry for getting me started in the Cool Club. I signed up for my home and business. Adam and Eric were my technicians. They both showed up on time and were professionals. Highly recommended. The entire process was a remarkable experience. Thank you

Mister PATRICK Is the man. He was able to listen to me while beinging bothered by previous, vendor. He went on to check the system. Me and my family had been without a working AC UNIT, during the triple digits. By the time Mister Patrick came to our family rescue, it had already been pass 30days. Mister Patrick noticed we had 2 wall units plugged in and still no air was cooling off are home. Temperature was still climbing in the 90s in the home. Mister Patrick, later went to office brought us back a loaner Ac unit which was working more efficiently, until, our ordered motor had arrived.THE Kiddos was so joyful AND GRATEFUL. I was also, less sibling rivalry at home. He really made a huge difference. His achknowledgement of his profession in the field speaks for himself. His touch off Human kindness, by just listening and speaking kind words. ( not to mention sense of humor) did it for our family. THANK YOU, MISTER PATRICK !! AND ELLIS AIR SYSTEM. 😊😊😊😊

I would like to give a shout out to Chris Bailey and his helper tech. for doing a great job, they were very polite, respectful and knowledgeable while preforming the maintenance on our heating and cooling system. They were also very helpful in answering my questions about our residential system. Thanks again!

You can trust Ellis Air to be on time, fairly priced, and highly skilled. I have been using them for more than 20 years.

I have 2 UV units which Ellis Installed when we closed on our house in 2018. My coil UV light went out in early spring and due to COVID supplies were on back order. In September my coil uv light finally came in and it was installed. I had asked in the early spring for the duct uv light to be ordered as well because both bulbs were 1 year and when the coil went out the other was sure to go soon.In November David R. came out and there was a communication error and the coil unit bulb was replaced by accident which had just been done in the month prior. I didnt stress over it because now I have a brand new back up bulb for the Coil for later down the road, but wanted that duct bulb. David said he would let the office know and they would get back to me.After a few weeks I called and luckily they had the duct bulb which I needed in stock and they could send someone out the same day to install it. To my luck it was David R. again.David called me with his ETA and also asked if anyone from the office had called me about the price of the bulb. I stated no and figured it was another uv bulb and it couldnt cost that much more than the coil unit. Well he told me that it was going to be 375.00 for the bulb. I told him I need the unit either way and I would call the office. So I called and spoke with Mario.Mario is the Office Manager and was super nice on the phone. I told him what the tech had informed me and he stated that the duct bulb was a little more than the coils but there seemed to be an error in price. Mario told me that the 375 was too much and it was going to be lower. Even better was they werent going to be charging me for the service call because they did not have the unit in stock originally when they came out to change the coil unit and since I wanted both changed at the same time and they couldnt they waived the fee.Both times David R. was amazing. Very professional and explained everything to my wife who was home both visits. Thank you very much to David R., Office staff, and Mario the Office Manager for taking care of My family. Highly recommend these folks A+ all the way!!!! Kerry Haggard - Belton, TX

I scheduled an appointment for a check up on my air conditioning system last week. I spoke to Mario and confirmed the appointment for Tuesday of this week. The appointment was scheduled for 4:30 pm but no one showed up. When I called the office I had to leave a voicemail and followed up the next day because no one called me that evening or the following morning. When I followed up the next day I spoke to Mario again and he seem surprised, telling me that someone should have called me because they were running late and had to reschedule or cancel appointments. I rescheduled my appointment for today at 4:30 pm and once again nobody showed up. I received a call around 4 pm from Mario but couldn’t answer due to being on my bike. I returned his call approximately 10 minutes later when I pulled up in my garage. He asked me if there was anyone home and I reminded him that we already had this discussion and someone would be here at 4:30pm and yes I was home. He said he would contact his people and have them on their way but now it’s 4:46 pm and no one is here. I finally get a call at 5:05 pm from a technician asking me if I wanted them to come by the house for an AC inspection. I kindly declined after hearing too many excuses from Mario. I’m not sure what he does there but I’m not impressed and very disappointed after wasting my time twice.I’ve used this company before with no issues but this is ridiculous.

We had a great experience with this company. Technician didnt try to sell us something we didnt really need. Serviced our 1989 units and the cool air is still blowing. They were quick to get us an appt and they seem to always answer their phone and dont keep you waiting.

I have done business with this company for 30 some odd years. I loved Fred Ellis he was always on time and quick to repair. Now that Mason has the business I think he passed on the good work ethics to his son. I refer all my friends to this company because I believe in keeping it local.

Wonderful team. They gave me a couple of estimates on a redo of my HVAC system since they couldnt fix my issues as is. They were honest and didnt just tweak stuff that probably wouldnt work just to get money out of me.

Eric Taylor was outstanding and highly knowledgeable about my AC system. He replaced my AC coil within an hour. Thanks Ellis Air for sending a great technician to fix my AC problem.

Ellis Air did a great job cleaning our heat pump ducts / vents. They went a step further by cleaning the ceilings around the dirty vents, which really helped. Reasonably priced and professional. Will use again.

Wow! Ellis Air really came through for our business. The storm shut the air systems down and Barrt the on call awesome ac repairman came within the hour and fixed all the systems that were down. He provided excellent care with a smile and plenty of professionalism. Thanks Ao much Barrt.

The crew who performed my install were great. Attention to detail was of the chart. Ramon was the was the lead he monitored each step of the install. I highly recommend Ellis Air Systems.

The service was exceptional. I called them in the morning and they had someone there within an hour, he Found the problem check for warranty, found the parts and had it fixed the same day at A reasonable price. I would Highly recommend this company too friends and family.

Patrick came to our home and he wasted no time fixing our AC unit. We had spent almost two days with No AC he quickly identified the problem and got it fixed, once the AC was working he went ahead and checked the entire system for proper operations And to ensure nothing else was wrong with it before leaving our home. He was great!!! Thank you Patrick!

The two men showed up right on time. They explained the process clearly. We had 15 ducts cleaned including the air return and they had it done within a couple of hours. Very courteous and professional. We will be calling on Ellis Air for our next service.

Update: My system was wired to work in a way that isnt the standard. It was to no fault of the company. Due to this crazy weather I was more frustrated with not knowing what was going on! They came back out promptly and fixed it and now my heart feels really really good. Thank you to Chris, Chris and the rest of the team for being so helpfulI recently Bought a new hvac system through this company . In Killeen we are having freezing temperatures and I’ve activated my emergency pump (which was the crucial part of me buying a new system ) and it is not working properly . As in the main thermostat is set to 74degrees but since it has been on the house reading has been dropping and soon it’s going to be at 60 degrees and so on freezing out my 6 month old and i . If i turn the regular heat back on my electricity system says it’s utilizing over 20kw. I was told this new hvac system would be saving me money as compared to the 18 year old system that was replaced . Please help

If you need A/C work done, call Ellis Air and specifically request that Bart is assigned to your service call. Bart is professional, prompt, thorough and an all around joy just have a conversation with. Im thankful to have my A/C working properly and grateful to have had the opportunity to meet such a knowledgeable, kind and professional individual as Bart.

We had to have our HVAC repaired and our technician Patrick Antrim was awesome!. Very efficient, informative and excellent at his job. highly recommend.fair honest and reliable rates! Thanks yall

After dealing with many companies over the last 35 years we called Ellis air. We have used them for over 20 years every since the very first time they serviced our HVAC SYSTEMS. We have their maintenance agreement and it is will worth it.

Had service tech come out Mr. Earl Godette and I highly recommend him for anything you need done on you A/C or Heater system. Mr Godette did an excellent job Servicing my unit ensuring everything was First cleaned And then ensuring all aspects of the unit (heating elements and A/C components) were fully operational prior to leaving. Excellent job thank you

First I would like say that employee Eric Taylor was very professional and takes in not only the quality of work he does but also how positive and respectful he is with clients. Not only did they come out and fully inspect and fix our system but they educated us on the work they did. Thanks for a very good job.

My wife called for a technician to come out and fix our tenants A/C. She explained the problem with the A/C to the technician and they said they would fix it. We authorized for coolant to be refilled. The technician had the tenant leave their A/C off for 24 hours so that it would thaw out. The technician refilled it with free-on, but did not fix the temperature switch. The unit was trouble shot incorrectly and they wanted to replace the core. This problem did not need a core replacement. Our property flooded due to the thaw that the technician had the tenant do.The technician then accused my wife of cancelling the service call and he argued with my wife on the phone. As a professional service technician, they do not argue with the caller and if anything, should have called their boss/manager with any problems. This did not occur and the tenant was left without A/C for the weekend. I called a different company and they repaired the unit for less than $500.00. I called the company after receiving the bill and the manager, also denied the incident and did not offer any apologies. As I read the rest of these reviews and understand all of their technicians are not this way. I would suggest to the company to find out who was called to my home and the other review below that had the same problem of flooding to hold that technician accountable. I will not use this company anymore and before anyone does, make sure you find someone who will be professional throughout the process.

Thanks Ellis Air Systems for sending out Earl to work on my AC unit.... he did a great job fixing it as well as educating me about our heat pump unit and the care I need to give it! I love the work ethic and I really appreciate Earl working around my schedule... you guys are the best!

Chris Bailey is awesome! Last year he fixed my leaking air conditioner problem after 4 other people had tried. Today he saved the day by fixing my heat in a very timely fashion! He also had something with him today, Travis Armstrong. They both are great guys and I would ask for them any day!

Had a whole new system I stalled in Feb 2016 irs 5 months old and the heat turns on at the same time as the ac. Reported the problem 2 weeks ago Ive had 4 service calls in 2 weeks, 1 part was replaced didnt resolve the issue called back tech comes out disconnects the heat totally problem stops. Call back tell the office the situation and let them know they need to order a different board to replace according to the tech, 4 days later I call back and ask about the part to find out they never ordered it yet. I feel like Im being jerked around and that they could care less since they aint making any money on the job.Ive asked numerous times for the warranty info and receipts for the systems and the repairs and the company wont give me any the info. At this point Im about ready to hire someone to fix the brand new system and make Ellis pay for it since they wont fix the problem, 2.5 weeks with the same issue, 4 service calls later and it still isnt fixed properly and the part hasnt been ordered yet. Not a company I will continue to use after the warranty is up, I will find someone more reliable.Ellis sent a tech out on a Sunday and he went through the whole system and repaired it, now its working great. Thank you for getting my system back to normal after 2 weeks of it blowing heat.

Ellis Air Systems out of Temple and Killeen sent a great tech out to our home to do regular maintenance service to prepare for TX winter and turning on heat. We have just purchased this home 2 yrs ago. So, about 1 yr ago the older outside heat pump unit went out. The Home Warranty of America, company that covered our home/ appliances the first year sent their designated service choice, (it wasnt my choice), HVAC company to inspect and replace the unit if necessary. Sure enough, the unit was fried, the HWA company okayed the order of a new Goodman, and replaced outside unit. All was good, so we thought! So, fast forward another year. Bart, from Ellis Air, came by our home recently to do a scheduled annual HVAC inspection. He had replaced both straight thermostats to heat pump thermostats before any of this had happened, because the current thermostats were not heat pump specific! Since he had done that job, and was familiar with our situation of the new unit outside, he was surprised when he discovered the new installed Goodman was NOT a heat pump unit. Bart caught the fact that the new unit installed in place of a heat pump unit was a straight AC/Heat unit. We are thankful for Bart bringing it to our attention. He didnt have to do this, he could of done our scheduled inspection and moved on. No big deal, but, it was to Bart. He is certainly a man of integrity, we appreciate him taking the high road and helping us correct this wrong. Since this happen, the other HVAC company has agreed, it was their mistake, and is taking full responsibility to replace the straight unit to a heat pump unit. Seems to be a lot of great HVAC companies in the Temple/ Belton area.Tom & Lisa Brady

My neighbor’s dogs decided to chew and rip out the wires while I was pet sitting. Eric Taylor was the tech for the job. He was very understanding, as he has dogs of his own. He fixed the AC in a timely manner and resolved the issues as he would his own AC when pets are in the equation. I know if I ever have issues with an AC again, Ellis Air & Eric will be the ones to call! Thank you all so much for getting the AC working before the neighbors came home to an either too hot or too cold house. You just never know in Texas!!!

To anyone reading these reviews in search of THE BEST and the most AFFORDABLE A/C and heating service in Killeen, Ellis Air Systems IS IT!!I own a home in Killeen but am currently stationed in Fort Bliss. The tenants currently renting my home complained that the A/C wasnt working, so I called a different A/C repair company in Killeen. (The first in the phone book) I was given an exorbitant quote to repair a leak and fill the unit with freon. I was also told that the unit held 12-15 lbs of freon and that since there was a leak, I may have to end up paying the $600-$700 again in a few months since they dont guarantee the leak repair. The representative then suggested purchasing a new unit at over $7000.00!!!I then got online in search of a second opinion. I read the reviews for Ellis Air Systems and was impressed by all the positive reviews. I was also impressed that someone from Ellis responded to the two reviews that werent positive. I called them immediately (Mar 27,2015) to schedule someone to come out. It was after business hours on a Friday. Jason called back minutes later.Once he was out there, he checked the line and informed me that the suction line was previously repaired. In fact he said that whoever repaired it did REALLY good work. He also said that if there was a leak, it was so small that it would take a really long time to deplete the freon. I was also informed that my unit only holds 8lbs of freon versus the 12-15 the other company said it held. He then asked me if Id ever called Ellis Air Systems before. I told him no, that I only read the reviews and called them that day. He said hm, I swear Ive been out here before. Anyway, Jason filled the unit with freon, informed me that I didnt need to replace it and couldnt understand why the other company saw a need to replace it. He then gave me my total and told me they would mail my invoice promptly.After returning to the office, Jason called me back and said that he HAD in fact been out to my house before. :-) He pulled an invoice dated for February 13, 2015 where the current tenants had called Ellis Air to repair that suction line after running it over with a lawn mower. Jason was the tech that repaired it! (He knows REALLY good work when he sees it :-)) He also noted on that invoice that the tenants declined to add freon at the time and would see if the landlords would pay for it.To make a long story short, I was stressing out about having to pay $7000.00 to replace a unit or paying $600-$700 to add freon now, only have to pay that again in a few months due to a supposed leak. The technician (Jason) was VERY informative and honest about the repair. Not only that, but he remembered being out there before and noted the invoice. We ended up being able to charge the tenants for the cost of the repair since they ran the line over with the lawn mower. I would have never known had it not been for Jason.Its difficult being stationed somewhere else while renting a home in another state. With HONEST and AFFORDABLE companies like Ellis Air Systems and RELIABLE, INFORMATIVE and HONEST techs like Jason (with a good memory to boot) it makes it easier. Thank you Jason and Ellis Air Systems for EVERYTHING!!! Ill be using Ellis Air Systems & Jason from this point forward and would recommend them to family/friends still in the Killeen area. Theres a reason theyre voted #1.Jason took SO much stress off of our shoulders that weekend and I appreciate you immensely. When I get back, I hope to be able to shake your hand.

My go-to from here on. First, they say they open at 8 am. and when I called at straight-up 8 am., they WERE! Then, they were here by 2:15 and solved the problem in about a half hour. Wendel (SP?) was excellent.

Ellis Air is the very best HVAC Service Company in Central TX👍I would not trust my units to any other service company.Growing up in TX my Dad had an HVAC Company where as in those days I helped my Dad when not in school. I learned a lot from and from this knowledge I can appreciate what Ellis Air does for us customers 👌

Just had the best experience with Mr. Bailey and Mr. Rose. They went above and beyond and easily fixed what two different companies misdiagnosed. Thank u again boys!

They came out to look at my A/C and said theyd come back to clean my coils. They never came back, so I hired a different company. They still charged me $75 to look at my unit even after several emails and phone calls gone unanswered. I would not recommend them.

We called Ellis Air System to come in and check up on another companies work because they said we needed to replace our system and feeling that it could be a scam we wanted a second opinion. Mr. Bartt came out this afternoon and after meeting myself, my husband and dogs got right to work.He quickly found the problem which turned out to be the previous guys doing. Mr. Bartt explained what the problem was and gave us the honest truth about our older system and the fact that at some point things may have to be replaced to keep us cool.When that time comes we will without any hesitation be calling Ellis to get the job done. Now Mr. Bartt explained that all the techs there are great, but if we can we are definitely requesting to have him come out.

Best service you can get from Central Texas area. I called Sandlers AC and he gave me a bid of allot Ellis was able to cut it in half. These will be the only guys I ever call. Great people and very fast easy to work with. Thanks always

Ellis Air replaced my air/heating unit to include the outside unit. They did a great job. Would highly recommend them for repairs or total replacement. Thank you for a job well done.

The Technician, Chris B. was very Professional and knowledgeable in looking at my outdoor unit. He found a wire that had come loose, rehooked it up and sprayed the unit to remove the dirt that had built up. I would recommend him to anyone needing service on their A/C unit.

I really appreciate everything you guys had done to make our family be completely comfortable in the winter months and in the dead of summer heat .Mr.Ruiz, DavidService TechnicianThank you for your service and your professionalism it is very appreciated and your hard work is second to none .

Had great service! Patrick is super nice and very professional. Im glad to know that I can always call him if I have trouble with my heating!

Got to my office this morning and the ac was not working, so I call Ellis Air Systems and explained my situation and they were so helpful and sent a tech out in less than a couple hours who got us up and running again. THANK YOU so much for your awesome service and great customer service as well.

The company sent out a Service Technican right away, he was even two hours early!!! Earl fixed the problem we were experiencing and even gave an explanation as to what the issue was. Two 👍 for Earl. After this last two weeks of being cold and miserable, Earl came to the rescue!!!!!

Chris came out looked in my system it needed replaced inside and outside it was 20 years old an wore out . Mason schedule the installers to come out the next day they did very great job ,from start to finish ,performance was outstanding I love my new AC thanks Ellis Air 🤗🤗

Ellis Air Systems made themselves available when I needed them and made my concern a priority over the Hollidays. Fixed the issue with ease and exolain.to me some helpful.tips with HVAC upkeep. Great business, will call them again.

Knowledgeable Techs that are polite. Fair price and good follow up after wards. We have had them out during the week and called for weekend emergency service on a Sunday. Had the same GREAT level of service.

This company provided me excellent service and has very affordable prices. The ac repairman was very thorough in cleaning and repairing the system. He went out of his way servicing the ac unit to make sure had been properly taken care of.

Ellis Air Systems is great. They went above and beyond to make sure that our part was ordered, replaced and our home was cool again. I will definitely be calling them again.

The best heating and cooling company around. They will troubleshoot your problem and get you on your way to a comfortable home. I’m greatful for them as my maintenance company. Great people.

Great workmanship. Replaced the sequencer on my heater. I called and the same day they came out. Very knowledgeable and capable. Reasonable price.

Chris was well informed on what the problem was and was quick to fix it. Ellis is the one to call for all of your HVAC needs. Great company and very professional. No hot air. Really great.

Whats the use of having an online contact ability if you dont use it to respond?Thank you for the reply. The compressor windings blew and ruptured the casing at approximately 2:30 a.m. Saturday morning. I used the Contact Us method on your website, as well as the Repair or Replace method at approximately 4 a.m. on Saturday morning. I didnt use the Request for Services method, because I have a question about your services that I wanted answered before I asked for that.

Patrick came by the house to repair my unit..I must say he did an excellent job while being very professional. Not only did he fix my unit..but he also explained exactly what he was doing while doing it..I highly recommend this company along with Patrick as the technician..he was very knowledgeable.

Bart, Adam.P and Jesus were on time got the job done in awesome time with a smile even a joke or two. Communicated with us every step of the way: Even about what was going on with the condition of our older parts we arent changing out yet. Very friendly people would recommend!

Earl Godette came out to my house and repaired my fan motor that wouldn’t turn off. Earl was very polite and respectful of my home, and did a great job of explaining the issue with my system. It was a great experience! Thanks, Earl.

I started using Ellis Air about 2 years ago. They never cease to amaze me. Very knowledgeable, professional, and tidy.I wish all my service companies performed like Ellis.

Called and got service desk on a SundayTechnician called within 15 minutesBart Mighell ( service technician) was extremely professional and had the AC unit repaired within 20 minutes.Great job and would use again.

Call in to get a new system change. They did the job well, but lost the check i gave them. I gave the check to a guy named matt and he print, signed, and date of when he received the check. They even threatened to call the cops and get me arrested. I had to run to bank again and make another check to get this issued resolved. Now my account has been charged twice and now Im out of 9985.58. Thank god I had enough money saved up in my savings or i would of been in jail. If you do business with them make sure you record your transactions.

We were referred to Ellis Air Systems in 2012.They have serviced our unit every spring and fall andwe have been very satisfied with their professionalism.A big Thank You to Chris Bailey!!!Virgil & Dee Waters

Patrick was fast and very professional! He explained everything to me and fixed my AC in a timely manner. This company really knows what they are doing. Thank you !

We woke up to cold air blowing out our vents. Called Ellis Air and in less than an hour Chris Bailey was here, he went and got the parts and in a total of two hours and smiles we had heat!!!! Thank-you Chris Bailey and Ellis Air!!

They are professional and timely. I had to have a new system and they got here the next day to replace it. They do quality work and back it up. Every time they come they leave the site clean and are willing to answer all my questions.

Ellis air has been installing and maintaining our air systems for several years now. Their service and initial system setup are second to none. We plan on using them for years to come!!!

We had a wiring issue going from the indoor a/c unit to the outdoor a/c unit causing the outdoor unit not to come on. This was a hard job since the wiring runs under the house. Chris went above and beyond to get it fixed right away. Very professional and kind. Thank you Chris Bailey and Ellis air!!!!

The tech came and had my unit fixed very quickly. I paid another companu to come look at it, and they just said I need to replace it. Thanks Ellis Air for your service.

Ellis Air installed our newest AC unit. They were very efficient and courteous. We would highly recommend this company for all your AC needs!

Had a full AC system replaced and relocated to the attic. For the first time the house stays cool. The guys came in and did a fantastic job. Even when it is hot as hell those guys just rocket it. Thanks Ellis Air Systems

Patrick from Ellis came out and fixed our AC, which was blowing hot. This was the 3rd company we had contacted, and the first to fix the problem. I will be calling them for all of my future needs. Also, shout out to Patrick who was professional and friendly. I will be requesting him in the future.

Ellis installed the ac/heat system in our home. Our utility bill has never been over $100. They are excellent at what they do!

Eric my tech did a great job and thanks for the great service and advice. The office personal especially Mario always take great care of me. Thank you Ellis air

Ellis Air did a GREAT job with the installation of our new unit! The guys who worked the job (Danny, Jay, Tommy, and Tommy’s helper! They did the job super quick and efficient! We would 100% recommend them to anyone looking for a great HVAC company!

Great Service! Very professional, they kept my AC/Heat working like new...and my system is over 20 years old!!! I would recommend this company to everyone! Thank you and keep up the good work!

I would like to thank and commend Eric who helped me this weekend. He was so knowledgeable and figured out the issue in no time. He explains to you everything that you need to know and what he was trying to do. Highly recommend this guy. Five stars brother!!!

So glad I called them. They came out so quick and fixed my AC. Patrick was really nice and very professional. Definitely recommend.

Had the condenser unit go out and Ellis Air had guys out there as soon as they could, fixed the issue that the other company had missed twice. Very professional, knowledgeable and courteous.

Ellis Air Systems replaced our HVAC system. We are thrilled to have a new system heading into the heat of summer. Cant wait to also see our electric bills go down!

Tech did an outstanding job. Quality of work was excellent. Office missed a warranty issue but finally resolved it to my satisfaction.

I called last month for a service check special, guy came, did a little check and replaced the capacitor ( w/o consulting first ) told me i replaced the capacitor, blow the lines ( i do that every two months ) and here is the bills. ( around $150 ( service check specials was $75) i was on a hurry, so i just paid and go..two days ago HVAC started acting up ( fan stoped) me being a hands on guy ( opened the system ( capacitor hot really hot) i went and bought a new one $30 and replaced. When connecting i noticed the D head had wired the capacitor wrong and fan was blowing backwards, blowing hot air in not out... yeahh i am sure they have qualified techs i guess i got the one that didnt know what the hell he was doing. Not happy ( note to self next time double check before i pay)..

Prompt and very friendly. They did a great job. They came highly recommended to me. I will use them again when I am in need.

Preston & Team have handled installs for us for years. Commercial and high end residential projects. Solid service and great communication. 🆑