MES

Waymon was my service tech lets get that out first! but lets start from the beginning I called early Saturday morning when I realized my AC was out. Tracy answered and informed me that their tech was not in my area at the moment but he could be over with the hour. (45 min later) Tracy calls me back to inform the tech is just leaving Dallas and will be over in 45 minutes. ON THE DOT 45 minutes later My man Waymon comes knocking! I WILL VOUCH FOR THIS GUY! Showed me the whole diagnoses which was unrepairable and the whole unit had to be replaced. its Saturday remember, Waymon sat in his truck and made calls for at least 45 to an hour trying to get my unit replaced. Waymon informed me that the fasted they could get me in was Tuesday. Which is literally 3 days away! Waymon left and Tuesday morning sun came and so did the Waylons install team. They did a clean install and showed me how the thermostat works and picked up the whole area which took them about a half day if not more. I have a one year service agreement but they have a life long customer for as long as I live in DFW area. My house has never felt this good. I have lived here for 5 years now and this AC system is hands down the best thing ever. Thank you Waymon! Thank you Tracy and the other girl that answered the after hours line and the installers. Thank you MES for taking care of my family.

Ray was outstanding in explaining everything that was needed helping me to decide to replace my old Trane with a new one! He was the best I have ever had in explanations of why it was needed.

Thank you for sending Sam and Omar to clean my ducts.Both gentlemen are very professional and courteous.I am proud to do business with Willards.

David Rafael was very thorough explaining the details after troubleshooting our AC unit. He was very courteous and kind and he also wore shoe covers… As a nurse I was very impressed!!! He also worked with the TRANE AC SYSTEM Customer service which saved us several thousands! We are truly thankful to David and his service company (MES) for taking care of our needs! We are also grateful to our Lord for overseeing our needs ahead of everybody else!!! 🙏❤️

Adrian Lerma was the gentleman who came out to my moms home and repaired the air conditioning. He is a very kind man. Completed the repairs quickly and got the house cooling again! Helped work out the payment situation, sorry again you were caught in the middle of that.Again, Thank you so much Adrian!!!

Omar and Sam were very professional, polite, and very respectful of my home and family, they answered all of my questions without hesitation, I recommend them to anyone who needs AC service!Thank so very muchJames D.

Aaron arrived on time. Very courteous.Explained everything and had me go along so I could see the work.He explained the problems and found out what was making the AC run warm. A branch was stuck in the fan outside. He is friendly, knowledgeable, works fast, and invites questions. He was also kind to my cats. He is great. Thanks, Aaron.

James Allen was prompt, and pleasant. He got right to work, diagnosing our plumbing problem then making the short term repairs needed. He then presented options for permanent repair of our slab leak with approximate prices. James really knows his business! I fully and wholeheartedly recommend him.

Casey Wilson conducted the most thorough maintenance inspection to-date. He provided options (I love options) that correlated with maintenance needs as well as my purse strings. Since my home is 99 years old, it can be obvious sometimes as to what needs repairs. Sometimes its hidden! Thanks to Casey being incredibly thorough we were able to come to logical decisions for my home. Great service!

Ray & Shelby from MES came today to diagnose and fix our AC. Through their miracle work they were able to get it going again, despite quite a bit of damage from mice. They were both very professional, knowledgeable and friendly. I highly recommend their services. Thanks, guys!

My AC unit stopped working sometime early last week so I called MES AC Ltd since it was installed by them. David was sent and he came in last Thursday and did a diagnosis which showed the defect. He confirmed it still had a TRANE manufacturers warranty coverage and he placed an order for the part. Today, David and Adrian came and installed the new part and got my unit back to work. They patiently answered any questions I had and were very knowledgeable and professional about what they did.. My unit is back on stream and I recommend the company.

James Allen serviced us today. We had a water heater break down at our business so it was of upmost urgency. James came and was extremely thorough and helped replace it right away so we wouldnt have business interruptions. Thanks for the great service.

Casey Wilson was here for AC maintenance, and he did a very thorough maintenance on our 7 year old Trane system. He was good at educating on filter change and general all around care that we can do to maintain it. We will ask for him in the future.

David Rafael did an excellent job with our service agreement update. Very professional, knowledgeable and informed us about condition of our units. I look forward to the same quality for future MES visits!

David Rafael David MES technician did a very thorough job of inspecting and maintaining furnace. Spent more time than most reps great pictures and full explanation of what was done. Highly recommend him.

Tim was professional and went above and beyond as he gave us great advice and made sure our a/c was working well. He was able to fix our UV light, recommend a new filter, and clean out our outdoor coil on our unit as part of our maintenance plan.

Excellent customer service . Johnny Sharpe did a great job explaining and fixing my plumbing needs. Will definitely request him again if necessary. Highly recommend his him and his company .

Johnny was literally the best representative I’ve had the pleasure to meet. If I could give him 10+ stars I would.He was incredibly knowledgeable, professional and took the time to explain all aspects.I 100% recommend this service and when I need anything in the future, I hope he can come back out.

Waymon was really great! He was nice and timely and realized that my unit was dirty. He was able to spray it clean and now the system is working efficiently. I appreciate his willingness to make sure I was a satisfied customer. I will definitely request him next time.

I am a fairly recent new customer and could not be more thrilled with the customer service from beginning to end! Johnny Sharpe my technician/plumber is the best! Does a great job and very pleasant and professional!

David Rafael is very respectable. In and out and was very pleased at the job that was done. He got me back and cooling and still came even though he was 2 hours away. Please give him a raise!!

David Rafael did outstanding work!!! He even helped me vacuum my floor when my back was hurting. Very proper demeanor. Will definitelybe calling him back!

Stewart is a kind, courteous, service-minded professional who has great integrity. He was both honest and informative during his visit to service our air conditioning units. He is a respectful young man who did an excellent job of helping us feel confident in maintaining our units until the next check up! We hope he will be our service person each and every time we utilize MES services! He deserves a raise just for his knowledge professionalism.

We had another pluming issue at our church. Johnny Sharp was sent out to service us. His professionalism and knowledge about what we needed for the repair gave me peace of mind. He was able to repair a drain issue that we have been having for years. I will continue to recommend Willard Max AC to my friends and family. Thanks!

James Allen provided 3 options to solve our plumbing issue and completed the work in the same visit very quickly. He also gave additional advice on future projects we wanted to do.

James Allen was courteous, very experienced, timely, and met all of our expectations in the plumbing repair work he performed for us. Will definitely use him and Willard plumbing in the future.

Wow this company is amazing I am so satisfied with their services my unit got installed summer of last year only took three days they were professional quick and very very tedious on everything I had a power outage and called MES for emergency Service after hours Louis Service technician came out and fixed the issue at 9 PM at night and return next day to make minor repairs as well I was so overwhelmed on how he was very professional and explained the issue. if you’re looking for a good unit and a company that stands behind the work this is the go to place…. Unbelievable

This was the best service from when I called Melody with customer service at 4:30 to when we got same day service from Waymon at 5:40. The technician, Waymon, was great to work with and communicated any issues to my father professionally. Great responsive time. I appreciate everything M.E.S did for my parents in getting their A/C running.

Sam and Omar were professional and nice technicians. My vents look new again. Thank you guys!

David Rafael did an excellent job of fixing my problem, explaining to me my options for new system and financing, and said hell be back to service my outdoor units soon. Very pleased!

I just had a wonderful experience with Mo our service tech. From the time I notified the dispatcher of the problem to the time MO arrived and fixed the issue maybe 30 minutes had passed. I have never had this level of service from any repair person in my life. Would recommend this company to anyone needing quality service.

Johnny was very professional on my service call today. He gave me several options before starting the job. He fixed my plumbing issue and also shared some good advice if the issue returns in the future.

Our Technician Waymon arrived in time on a hot day, was thorough and worked quickly to repair our outdoor unit and also checked out the entire system to ensure it was ready for the summer. He did well to explain the repairs to us and advised us on steps we can take to save money on utilities. Cost was reasonable.

David Rafael he did a great job today!He is prompt, honest and polite.We are looking forward for the next service with him!

I have used MES for several years to service my HVAC system. The staff and have always been very helpful in going over the system/price options and in helping select the best system for me, my budget, and my home. David Rafael was my service tech today and he took the time to go over the repairs I needed to make. I completely trust (MES). They are very professional and care about making me happy and comfortable in my home.

Easy to schedule, text notifications with technician name and photo, arrived on time, patient with questions, fair pricing, professional and high quality work. I would trust my technician, Johnny Sharpe, with other plumbing repairs. Thanks!

David Rafael is a wonderful job cleaning out our ac drain line. He even went the extra mile and looked at the drain connection and cleared it.

Excellent service finally! We have been fighting an issue for several years but, Edgar and Robert finally fixed it. They took their time, listened and now I will finally highly recommend Metro Express part of the Willard family.Dixie Robinson

Back again to leave another review! MES came out to install our brand new AC unit with heat pump today. These guys were great! Super professional and very kind. Got everything installed quickly, made sure everything was working great, and cleaned up after themselves before leaving. Highly recommend this company to anyone in need of HVAC service or install. We wont be using anyone else!

David Rafael was very professional and explained everything he checked on our unit. I was very happy dealing with him and hope that he continues to be sent to inspect our unit.

Waymon Joyner was my technician. When my AC unit was not working, he checked out my unit thoroughly and kept me informed of each issue that was found. Very professional and although a bad outcome - coil had to be replaced due to a leak - he made sure all was taken care of and assured me that the unit would be repaired timely.

Tim has been servicing my unit for the past 9 years and he always does a great job and does an amazing job in explaining things. Tim is the best technician at MES!

Great worker, James Allen was very helpful and concerned about how the job was handled. Would highly recommend him and Willard Plumbing.

We were having problems with our AC, called these guys up day of but they were booked for the day. Waymon came out first thing the next morning and found the source of the problem within 5 minutes. Replaced what was needed and was very straightforward with everything that was wrong and what he was doing. Waymon did a fantastic job, would recommend these guys anytime.

David Rafael did a fantastic job servicing both of my systems and was very informative to me about what precautions I need to take. Give him a raise!!!

David Rafael did a great job finding my issues out! Very thorough and explained everything efficiently.

I had Metro Express come out to check my heat exchange in the attic. I cannot say enough good things about them! Jose was professional, courteous, honest and on time. I highly recommend them for all your Air conditioner service needs!

We have used MES for the last 15 years. They have always provided good service and good value. Apparently the have been bought out or merged with Williard and Max Air. Our recent service call was filled with hard selling and over priced service. Not the old company we were used to doing business with. We will not be using this organization in the future. Changing times.

Cody Castenaro serviced my 4 units today. He was efficient, knowledgeable, and courteous. He took the time to explain things to me with great patience. His mom did a good job with Cody. I’m happy and impressed.

Great experience!! Great response time. Our technician Louie was very analytical during his evaluation. He performed a complete evaluation of our system and identified our primary problem. In addition, he installed some additional components to increase our systems performance including a new Honeywell thermostat. Louie was determined to get our system running for us which I highly respected. We have changed companies for our HVAC needs all due to Louie. A+++++Thank you Louie and for serving our country!! Thank you MESJames Rozell

Very prompt,great communication, got job done asap! I am very pleased with the experience i have had with this company. I would highly recommend!Used MES again 7/6/22 my tech was Chris he was AWESOME. Doing an estate sale on a house under contract to close 7/15. Old unit outside unit gone caput. He got a new unit install scheduled the next day!!! Fair pricing,even set up a window unit for me.Highly recommend!!!

Chris came out and arrived early in the appointment window, which was great,, and i couldnt have asked for a more professional and nice guy. Im in the service industry as well and try to be with my customers the way Chris was with me. He was excellent at explaining everything to me and he worked very fast, very efficient. He is the tech I want to come out whenever I might need something done to my a/c. Very impressed.

Jose did an amazing job--we were very happy with his work and attitude towards all of our questions. We will definitely use this company again--a high recommendation.

Mario came out to do their super duper summer check up for 69.95. He told me the missing paint on outside unit and rust meant my system was not working properly and that I needed a whole new system for 14k. I have done business with this company for 8 years. I have had 2 other companies come check Mario’s diagnosis. They quote quite a laugh! My 13 year old Trane is alive and well. Never ever again MES

David Rafael did an amazing job and was outstanding in his information. He made sure EVERYTHING was covered in todays preventative maintenance.

Ty and Louie were the technicians that came out to help us with our AC issues. They were quick to diagnose the issues, informative on tips moving forward, and had all of the parts to repair it on hand! They were a huge help and were awesome to work with.

We were very pleased with the service of Louie Carpenter who came out for our bi-annual furnace/AC checkup. He did a very thorough, professional job and went the extra mile to make sure we understood. Since one of our units is very old, he gave us a quote for a new one. Thanks, Louie.

I have used MES for more than 5 years and they are always knowledgeable and on time and professional. They maintain the system they installed and it has been great! I love the maintenance plan options and they send reminders which is helpful and makes a difference keeping up with the regular maintenance needed on the system.

David Rafael was the very best Technician for today’s issue! I will request him next time for the fall preventative maintinence.

Metro installed our traine system in 2013. Super people to work with. Very courteous young men, Mario and Jose have been out this summer to do needed maintenance on system and explained what they were doing and seemed to go the extra mile. I’ve never had to wait for service either. Great company.

Waymon came out today to look at our unit and he was so sweet. He added insulation to our unit. It was frozen up. He unthawed it and told mestep by step what he was doing. He told Mr what sort of filters to get and which ones were bad.. he cleaned up the unit outside of dirt and made sure it was all charged. By the time he left our house our unit was working so much better. Thank you for talking step by step and making sure everything was working before rushing out the door.

Aside from Rick who was the service person that took the time to come and properly figure out / diagnose the problem.. I will never use this company again.I say that because I had used this company with my previous house years ago. It clearly was run differently. It was a stand-up company that stood by its word then.Literally the right hand does not know what the left hand was doing. I tried to schedule installation a few times and was about to spend probably $3k worth of Labor. Everything else was under warranty.Ultimately I had to be the one to stay on top of things and call because nobody was calling me back to schedule the work that Rick had set up.So once I finally scheduled something then they called back saying that one of the crews was sick but they still couldnt come out and do my work.Then today I dont hear from them at all to the point I have to call them back simply asking them to confirm that I was on the list since we had just rescheduled two days ago.Should have been a simple yes you are on the list for today as scheduled. Instead , on hold for 10 minutes while they still try and figure it out. Again clearly not a priority even though weve been trying this for a few weeks now. Lost 2 days of work waiting too get promised service.Such poor Customer service..

David Rafael was very honest and great with todays visit. I was going to cancel my membership but he explained everything to me and put me at ease. 👍

MES is the absolute best! We had an issue with our vents and they came out and educated me about our system and informed me that our air vents were not positioned properly. The faulty air vent then caused a smoke alarm to go off in my daughters bedroom and they came out within 4 hours and helped me out. They are a trustworthy company that Id recommend to anyone.

David Rafael did a great job! He was on time, and explained everything he was going to do, and explained all in layman’s terms.

Deron came to repair our HVAC system and arrived quickly, was professional, honest, and did an amazing job! Great service! We trust him and MES completely! Will be recommending to every one! Awesome experience! Thanks so much!

Mr Eric Emory was the tech that came out to the house. He was very friendly, polite, helpful and knowledgeable and answered any questions I had.Were getting a awesome system put in and at a good price too..Thank you Mr Emory...

This company went above and beyond helping me purchase a new air conditioner. They had one but I had to postpone for personal reasons and had to let it go but Kelly made sure to reorder and get next one in line. Everyone at the company are very helpful. After installing the out side unit had a bad compressor which there tech caught and had to be replaced. The compressor was overly noisy but still functional .They ordered another unit which took about a month due to backlog and at no time was payment required until job was finished. Would definitely recommend this company for any air conditioning needs

James Allen with Max Air Heating and Plumbing came looked at our issue and gave us a quick resolution. Very professional.

I chose MES because it is this company that installed my system 5 years ago. The technicians and service people are friendly & very competent. Todays service call uncovered a minor problem that was repaired promptly with very little inconvenience for me. My service technician, Jeffrey was great. I recommend MES for anyone needing air conditioning services.

MES has provided reliable and affordable service to our household for the last 10+ years. They are courteous and professional, and they have always responded promptly when we’ve had any problems. Our service person was friendly, responsive and congenial. He also helped me decide which plan to use going forward from here. Thanks, MES!

The technician from Willard Max Air did a wonderful job of repairing my air conditioner, the temperature was 107 today. I highly recommend Willard Max Air and their professional highly skilled technicians

I am very satisfied with the overall quality and timeliness of MES’s services.I want to single out Deron Tucker and express my deep appreciation for his exceptional positive attitude and professionalism. He shared his vast knowledge and made practical recommendations as well as process the necessary paperwork in a very prompt and effective manner.Deron also did the quality inspections after the installation was completed. He is truly a winner and a joy to deal with…well, he is a great ambassador for Metro Express Service. Keep-up the great job! Thank you.

I have used Metro Express Service because of Robert he is a very good technician. I request him every time I need my unit serviced. I also used MES when I replaced my unit in 2014 they had an excellent team of workers. I have been very pleased with my services. I hope my technician Robert does not retire any time soon. He is excellent. I also referred my best friend n she used them for their new unit in 2015 r 2016. She n her husband were pleased too.

MES and Eric did a great job! Eric made an excellent sale’s presentation, answered all my questions, and provided a very competitive bid. The installers arrived on time and completed the job the same day.

I could not be happier with the service I received. Our one year old ac unit stopped cooling on a Saturday afternoon in 105 degree heat. We called our regular company (we had used for 20 years) had gone out of business due to Covid. We contacted the person provided by the previous company and had not had a response. So I started calling everyone. When I called Metro Express I gave them my problem. They were going to be able to get out faster than other companies, but what impressed me most is during my call, the person taking the call suddenly asked if this was our only unit. Which it is. She took some time and said she would have someone out Sunday afternoon. I was beyond happy as it was now 90 degrees in my house. They came out and immediately knew what was wrong. The problem was fixed and we had ac! Great customer service, everyone was super nice. They gained a customer!

Louie was courteous and professional. He explained everything that was necessary to repair our AC units and was quick and efficient.We will definitely have him come back for future services.

My ac unit wasn’t cooling properly so I called MES. They were quick to respond. Their technician came out and checked out everything. My unit was 9 years old. He explained all of my options thoroughly. I ended up buying a new unit through their financing. They waved the service call. The new unit was installed the next day. Great service and very professional. I’ve already recommended them to numerous friends and family. Simply outstanding...

Very professional and knowledgeable of their jobs. Very kind and respectful. They showed up at the scheduled time that they said and were very prompt at what they did on the repair. I would highly recommend James and Johnathan to do any repairs or services on my AC unit anytime.

System was not cooling. Called and a tech was there within 2 hrs. Robert diagnosed the problem and corrected my error on my thermostat installation. Serviced the a/c system for the spring checkup. Very professional and courteous company. Highly recommend.

We cant say enough about how professional our experience has been with MES. From the first phone call you are greeted with a friendly voice and each tech. that serviced our systems has been honest and also professional to work with. We are very pleased with their service and would highly recommend MES.

JR was very courteous and knowledgeable. He showed me what the problem was with my AC and explained everything to me in detail. He had my cool air up and running in no time. I am very pleased with the services he provided and would highly recommend him.

Jonathan G showed up at 10:30 and worked like a NASCAR pit crew on my condenser. He quickly diagnosed the issue...my motor seized up...had a replacement on the truck, and installed it in minutes! He double checked every part of my outside and inside units and even took a few minutes to tell me about the age of my equipment and in what condition it was in.He explained the service agreement and even told me about rebates available when/if we replace the system in the future. Great job.All that work done in less than one hour!

Everyone at this company is awesome! Our AC went out, no one else could touch us for another week or so. They came out same day to evaluate and give us options and an estimate. They installed my new system 2 days later. They have my business for life!

Jose was an awesome technician. Very thorough and detail-oriented. MES was very responsive and able to send Jose out same day. Company is great to work with. Very professional.

This company is amazing! They replaced our unit with a TRANE that is incredible. We have lived in our home for 18 years and the master bedroom has never been comfortable in the summer. It has been so wonderfully comfortable in there since. The heat also was instantaneous this winter and we have never been so satisfied. When Norman came to evaluate our needs we were impressed by his professional manner and knowledge. He followed through after the visit with answering all questions and concerns and made sure that the installation was taken care of properly. From the initial contact on the phone which was so well handled to now we are so impressed. We could never say enough good things about this company and the personnel.

We had some unusual circumstances with the install and some pre-existing conditions in our house that made things difficult. The owner of the company followed up and made sure everything was taken care of correctly and that it was fixed as it needed to be. He recommended a great electrician who was able to squeeze us in quickly. The office staff was responsive and friendly. I would definitely recommend them.

Tech was very helpful and pleasant. He worked quickly to do our AC maintenance. Would definitely recommend this company to anyone.

We had a new Trane AC and gas furnace installed in 2019. Adam Eckles handled the sale and oversaw the install. When we first moved here in late sping 2018 during a horrendous heat wave, MES got service to us when we called on a Sunday morning and had the old system cooling by noon same day. Adam was the tech for that event. Incredible! We were delighted that he was the tech sent to help us choose and purchase our new Trane system last week. Everything has gone very smoothly and the new system was all in and working on Monday after we made the deal on Saturday. Since the Trane system was installed, our electric bill averages less $100 a month, which is truly off the charts remarkable. Between the Trane equipment and the excellent service, its ALL GOOD!On Oct. 27, 2023 had surge protectors installed on AC and air handler. Work performed by Omar, who did an excellent job and was efficient and friendly. All our experience with MES, now a part of Willard, has been superb. They have taken care of us for just over 5 years, and we plan to continue having them as our service.

David Rafael is so amazing at his work.We really appreciate having people that love what they do.

Ive used Metro Express for 3 different service call-outs, once for AC & twice for heat. Each time from the person answering the phone to the technician who came in-home the service was friendly & great! I am a hoverer over technicians when anything is serviced in my home and their technicians are patient, knowledgeable & educational. All 3 different techs knew what they were doing. The service was a decent price & they were dispatched pretty quickly. I will continue to have Metro Express as my AC/heat servicer.

Eric was great. Friendly, courteous, and compassionate about our situation with the Air handler going down. Worked hard to get our install early in this hot weather. Professional quality installation.

Our AC wasnt working and they were able to get a technician the same day. The company does courtesy calls when to expect your technician. Jeff was very professional and explained the problem to me. We have used MES in the past and Ive been happy with them.

I had my new 3.0 Trane HVAC installed (inside and out), 3/22/2022. The Technician/Salesman was Deron Tucker, “Wow” what a technician. He is friendly, knowledgeable, and explained how well the system works. After convincing me of the best fit AC for my needs he answered my questions about the system and told me the choices he would make and the ones he made for his home. He checked the duck work in the attic (looked fine) and then the insulation level and let me know all rafters were viewable and insulation was definitely needed. He also explained the service/management plan and the benefits to yearly maintenance calls and all service calls, parts and labor was included with this offer, very convincing.After the installation I had problems with knowing what code they were asking for in registering my new Trane thermostat and getting the phone app so I could make my changes remotely. Deron was generous enough to stop by after his scheduled appointments and check the installation and validate the choice I made to register my new equipment.I have been very pleased with MES, their salesperson/technician DeRon Tucker and their installers.

The service was excellent. The technician was quick to diagnose our problem and quickly repaired it. He was pleasant, helpful and went out of his way to help us find solutions for some of the issues we were having. You couldnt get better service.

A.C went out over the weekend and Jesse and Jeremy came on Monday for a complete new install. They did awesome work and had no issues throughout. House cooled down so quickly and has stayed cool. Would recommend them any day

I actually have American Home Shield, total joke to even get anyone to repair my ac in 100 + degree weather. So I googled and found MES, within a few hours someone was on their way to my house. And with it the hour I had my cool air back!The gentleman was extremely nice and answered all my questions. Will definitely keep their number (hoping I don’t have to use though)

Highly recommend Loc! We called when our A/C stopped working Saturday afternoon, and he came within a couple of hours. Thankful it wasnt a big problem, and he had it running in no time. He also gave us great info on things we can do to prevent further similar issues.

Had Jonathan come out for to replace the motor in my AC unit today. Quick , friendly and very professional. Ive had a him out a few times for different issues and always had the perfect fix. Cant recommend Jonathan more highly. Ask for him!

I have been doing business with Metro Express Service for over 17 years. I count on them not just for my home, but for my business as well! In the A/C and heating business, it is imperative that you can count on the integrity of the company you are dealing with, and I can say without a doubt that I know each transaction with them will be handled honestly. They are always quick to respond to any issues I am having and their prices are very reasonable. Needless to say in 17 years, I’ve had to have my equipment replaced, and they’ve always done a top notch job! I have recommended them to many people through the years, and they do all the work for my parents as well!

Had upper level A/C system go out in early July. Got 7 estimates from around the area and MES was the most competitive on as close to apples to apples as you can. Kelly, my rep, was very responsive and was able to meet both my system and pricing needs. Ended up installing both upper and lower complete compressor and furnace systems + thermostats. Now all are updated to the latest freon type (Really like the online thermostat control via iPhone or computer). Had on a couple minor issues with the install, but MES team really stepped up to complete and meet my own detailed expectations. Only reason for the 4 out of 5 stars is some extra detail to correctly position the units and a couple of minor updates requiring an extra visit by the MES team. The final quality check was really detailed as well. The team of two spent about two hours going over the entire system to ensure it was all installed correctly. Overall, very satisfied with the service received from the MES team and would highly recommend.

I had them come check my AC system before buying a house and they quoted me $700 worth of repairs. After looking up the parts and seeing it was $70 worth of parts I had another company quote the repairs. I watched them inspect the parts noted for replacement and said they were in factory new condition and didnt need replacement at all. MES, or at least the tech that worked with me, tried to charge me $700 for parts that were absolutely in no way needed. Never use them.

Responded in a timely manner after service request was made. Todd was my salesman and did an excellent job of explaining what was needed. One stop shopping including financing. When the install crew arrived on the day that was scheduled they were a little early. It was a complicated install and the crew made sure it was done right before they left. Todd called later that night to make sure all was good. With their pricing and customer service they are hard to beat. Add to that the on the spot financing and they cant be beat. Great Job.

I had been recommended to use MES by one of their current customers. I was pleased to find that it is a terrific company. My technician, Robert M, was knowledgeable, helpful, efficient and courteous.I ended up buying a service contract, as I was so happy with this call.

Enrique and Jesse were very professional. They were knowledgeable and explained what the issues were with my unit. They worked very hard in the heat to resolve the problem. Both guys were cordial and kind. I will definitely recommend this company to my friends and family. Under the circumstances, it turned out to be a good experience. Thanks guys for my air conditioning.

Mr. salazar was the best tech i have ever had in my home.personable, knowledgeable and very kind.will followup for best bid!!!sandra vandyke

I lost cooling on Friday night and got an appointment for Sunday morning. Luckily, an appointment became available Saturday afternoon. Waymon the hvac tech came out to troubleshoot why I had no cooling. Discovered I had a loose wire and reconnected it to bring back up the ac.Waymon was responsive and answered my questions.

David Rafael was super kind and helpful. We really appreciated his hard to work!

Johnny Sharp was my service tec today. He did a great job. Was very professional and informative. Great job!!

Metro Express Service came out and unclogged my main drain after hours and did a great job. Chris the tech diagnosed the problem and had it fixed in no time. M.E.S. has always taken great care of us for all of our AC needs.

David Rafael was my repAwesome kid-also got my thermo set up w/Wi-Fi... Great experience‼️

Rick Martino, the technician, came and checked my AC system for its 2nd 6 month service. He checked the system and and cleaned the Trane filtration system! He was a Great and extremely knowledgeable! He was thorough with every aspect of my Trane system!! I highly recommend MES and Rick. Any one can sell a Trane but it is the technician that makes or breaks the business and reputation. Having Rick Martino represent MES is why I gave them a 5 star rating!!!

I had my new Trane HVAC serviced today, 2/8/2022. The technician was Deron Tucker, “Wow” what a technician. He is friendly, knowledgeable, and explained how well the system was working. He answered my questions about the system and told me all was working fine. I told him we have been very happy except for master bedroom temperature was always 3-4 degrees hotter in summer and colder in winter. He checked the duck work in the attic and found one of the braces had had broken. He reattached the duck and airflow increased 60%. I have been very pleased with MES, their salesperson, their installers, and their technician, Daron Tucker.

Omar was very professional and provided great customer service.

First time we have used MES for AC maintenance and we have been delighted with the scheduling, professionalism, attention to detail, expertise, and customer focus. Detected the source of a coolant leak in minutes that another company said would take a week. Coil repair team were diligent, and thorough. A follow up visit to inspect the installation was a first. MES people were pleasant, courteous, thorough, and committed to quality. A real jewel to discover in this AC service business.

I had the best experience anyone would like to have, especially after waking up on a cold fall morning and discover your furnace is not working. I was looking for help and i googled and happen on the website to, Metro Express Services, i first spoke with, Shandy which was a pleasant surprise, she was very pleasant and professional, she sent me out a serviceman by the name of Jonathan i could not have been more satified with his service, he was knowledgeable, professional, he got my furnace back working in a short period of time. I was so satified i made an appointment for the following week to have a large vent replaced by Metro Express, using Jonathan again. I would recommend this company to anyone who need and want, friendly, professional service at afair price.

We had a 4 ton Trane heat pump 17 seer 2 stage with led Reme Halo installed. The installers were wonderful and friendly. They hauled off all old and cleaned up well. James our Salesman, been fantastic with follow up and follow through with all! Highly recommend!

Deron while performing the semi-annual furnace PM was courteous and efficient. He resolved two issues that I had with the thermostat. His final report was well written, and he explained the results of his readings. Overall, I am very pleased with his work and the services provided by MES.

Great service by David and Eloy. No pressure, good service. Great attitudes. Only wished I didn’t with my service contract.

A life saver again!!! We contacted MES at the end of the day yesterday, who sent out Adam to our house in less than 1 hour and replaced the parts we needed in less than 45 minutes and over 700.00 cheaper than another known yellow truck company. Adam was great and easy to deal with!!!! They dont try to upsell or have you buy things that you dont need. Great, honest, Ethical company with wonderful customer service. We have used them in the past and will be our #1 contact for our home again going forward. Thanks MES for being a company you can depend on at great prices.

I had the pleasure to meet with Norman today, he was at my house within 30 minutes of my call.He was very professional and knowledgeable, answering my concerns and questions, I have been shopping around for the best deal and he gave a great price, I will be definitely recommending them to family and friends.

Another company did a poor and incomplete installation of a new Trane unit. My upstairs was 80 and downstairs 60 degrees. James with MES arrived same day of my call and diagnosed the issue and recommended repairs. I had them out that Saturday doing all the work. I highly recommend MES.

David Rafael was a great help today in programming our new smart thermostat! Thanks David!

MES installed new HVAC units for me and has serviced them twice annually since installation. All technicians have been thorough and have shown up on time. Easy company to work with.

Technician J.R was very knowledgeable and explained everything he was doing in the preventative maintenance process. He was very detailed in his explanation of potential problems that could arise. No pressure to buy anything or purchase things I did not need.Great asset to MES ! Great company for all my future airconditioning needs.

We have used a few different AC companies in the DFW area in the past that really just didnt live up to our expectations. Jose with MES explained very clearly what he would be looking at during our AC tune-up and why. This young man found miner repairs that didnt need to be done at this point but, Jose made us feel comfortable with his evaluation of our AC unit and his knowledge of the repairs he was suggesting that we agreed to have the repairs made now instead of waiting for the parts to fail. Jose is an asset to this company. We will definitely use MES for our HVAC system checks and repair in the future with a request for Jose as the technician.

The employees were all very responsive and professional. I would have given them a 5, but they had go through 4 air handlers until they final got one that would work correctly. In addtion they also went through 3 thermostats until one would work correctly. This is more TRANES fault then MES, since it is TRANE equipment. The people at MES really worked real hard to make sure we had AC at night. Several nights they did not leave our house until almost 11 pm. While this installaiton was ahuge pain for me and my wife, I do appreciate it that Chris and everyone else at MES did everything they could to get the system up and running.

I had an awesome AC service from James Buggar at MES. James replaced my fan motor on AC unit and did a thorough cleaning as well as replaced some piping on the inside unit. He went above and beyond educating me by answering all my quesions I feel highly confident my money was very well spent on his service.

David Rafael did an awesome job coming to check my air conditioning and giving me peace of mind.

Chris Dybvig came to our house this afternoon and was so nice and helped us with everything we needed! Thank you chris! We 100% recommend him and this company.

David Rafael was excellent, however, my dog didn’t like his shoe covers.

Fast response after my call. Fixed problem. Blown fuse and thermostat. Lighting? Very stormy this week. Located future issues like badly burnt contact points atOutside unit contacter and capacitor with low reading ready to fail. Happy to get A/C all inspected before Texas summer. Will call again if needed for future.David did the job.

The MES technician, Chris, did an outstanding job on our unit. He is very knowledgeable and was very courteous. Chris is an asset, a great asset to MES. Thanks for helping us in our time of need. We will ALWAYS use MES.

Willard fixed the issue when others couldnt. James Allen was great and thorough and saved us thousands of dollars.

David Rafael was very efficient, knowledgeable and friendly. He did an excellent job!!

Have had Robert “HVAC Whisperer” Martin out to the house for an annual checkup and again to address an issue with AC. Both times he was courteous, punctual, and did an outstanding job. He explained everything in clear detail and left everything as well as when he arrived.Can’t recommend MES and especially Robert enough, they are my go to HVAC service for sure.

I have been a customer of MES since 2015 when they replaced my air handler in the attic. I contact them every year for my service checks. Yesterday they came to my & my 90 year-old mothers rescue when my AC compressor & capacitor went out right at the end of the work day. The heat was 105 outdoors. They were at my home within an hour & the technician, Mr. Randy Hamilton, quickly diagnosed and resolved the issues.I had AC up & running within 2 hours of my call to MES. Mr. Hamilton did not try to pressure me to update my AC compressor as it is almost 17 years of age. But I opted to replace it. They are doing that today. I recommend MES.

We recently constructed a new facility and used Metro Express Service to install the new HVAC system. Our general contractor was impressed with the training and expertise the installation team received. We are very happy with the work and cant recommend them enough.

Deron Tucker was phenomenal. He fixed my furnace and installed a new thermostat same day during one of the coldest days of this winter. I was prepared to do without heat for a couple of days but the issue was resolved right away. Metro Express employs the best people. I will be scheduling for spring check up of my system in April and requesting Deron to be the technician Metro Express sends to my house. Thanks for everything!

Tech was super did all the work in a few hours. Jonathan was very professional. The service was great plus he cleaned up everything when he had finished. Thanks to Jonathan and Metro Express Service.

MES has serviced my HVAC in the past. When time to replace the unit MES sent the nicest sales person. I was presented 3 options, good, better and best and given the details of each. I never felt pressured to make a decision. I appreciate the immediate response of MES and their price was lower than a competitor. I am MES loyal.

Metro Express performed the repair on my Trane unit. Jonathan came on time, was very knowledgeable and respectful. He identified the issue and fixed, no trying this and that, replace this and that, like many other techs did in the past. Cost was right and I am impressed with their services. A while ago, had a weird issue where many other companies could not find the root cause. Adam was the tech that came and found the issue immediately, and did not charge me for it. Hence why this time I called them right away. I highly recommend them for servicing my Trane air conditioning units.

Metro Express Service recently came out to repair our ac unit and did a great job. The technician replaced the thermal expansion valve and did a great job. I have used MES for years. They also replaced both of my units 9 years ago and have a done a great job keeping my units serviced over the years. I will always use Metro Express Service.

Jesse and Jason did a wonderful install of our unit. They were professional and communicated with us clearly. It was obvious that they were committed to performing quality work. Misty offered great follow up and customer service.

Waymon did a great job! I appreciate him talking me through issues I was facing with my A/C unit and its productivity.

Simply the best! Had our A/C go out on the hottest day of summer and JR came and fixed it. Customer service is excellent and they will get it fixed. Definitely recommend MES cannot recommend it enough. You won’t be disappointed.

Chris D. responded promptly to our service request for a quote, he provided an honest evaluation and several options to suite our needs. Very professional and highly recommended!

Carlos & James of Metro Express Service were absolutely wonderful! They worked so, so hard to figure out the exact problem & very best solution! They were dedicated to listening to my concerns, doing a super job, & making sure my AC was repaired completely despite sweating & being bitten by many mosquitoes. Thank you so much James & Carlos for what you do & thank you Metro for having the best AC experts who are determined to make people happy, cool, satisfied & at peace! Tracy Gaia

Jonathan is a superb tech with Metro Express Service. He has set up our new Trane air conditioning system and made skillful adjustments. The company is superb. sincerely, William Miller

Pros:-Free second opinion, diagnosis, consultation-Comes out fast, was able to get AC units replaced the next business day-0% interest financing options-Crew that installed the AC units cleaned up after themselvesCons:-Was told I would receive a call a few days after installation to check up on how the units were running. No phone call received, I waited a week and had to call to reach out to see what the status was with the thermostat that wasnt installed on installation day-Tech arrived 46 mins late to install the thermostat and check up

Johnny came out for repairs and was extremely professional! He was up front and honest about the repairs needed and I would not hesitate to have him come back when needed!

I had my entire system replaced yesterday. I upsized my AC unit to a 4 ton 16 seer. Although its only been 24 hours I am very pleased with the quiet operation and much better cooling ability of the new Trane system. Time will tell the effect on my electric bill and the dependability of the equipment. But for now I can say I was very pleased with the whole experience from the meeting with the salesman through the installation and clean up afterwards. Norman Walley never pushed a particular system on me. He just laid out the three options for my application, answered all of my questions and let me decide what was best for me and my budget. It was a great sales approach. The installation crew were very kind, polite and took extra care to not let my pets get out. They also answered all of my numerous questions and were very efficient at what they do. The care toward my pets meant more to me than anything else they did. The whole experience was professional and very easy. I live on a very small veterans disability pension so I dont have much money at all. MESs 36 months no interest financing was quite literally the difference b/w me having air conditioning or not. Just that simple.

Hands down the best HVAC company you can find. Our A/C went out as I was leaving town on a work trip, in the time it took me to drive to Houston and back they had already ordered me a new unit that was a big step up from what we had at a great price. By noon the next day, it was installed and my home and family were comfortable once again. I cannot express enough how personable the service was. From the technician, Deron, taking the time to explain the process, our needs and our options to both he and the owner, Randy Murphy, personally checking back with us after everything was installed, the entire experience was seamless. Did I mention that just a couple months ago Randy and Deron jumped through hoops to get my mothers A/C fixed within hours of me calling? Take it from me, some random guy on the internet; if I trust them to take care of my mother and my family, you can and should certainly trust them as well.

Metro recently installed my new HVAC system and I have nothing but good things to say about my experience with this company. There is a reason why this company has such a good reputation. My previous system of 22 years wasnt working and I did my research, speaking with other contractors. I even had one very reputable company give me a quote to repair the system for just about the price that Metro gave me for a brand-new, complete Trane system. When I made the call, Metro had their installers at my home the next day. These guys are knowledgeable, professional, and responsive. The system functions flawlessly and it not only cools more efficiently but the humidity level is now ideal.

He was very nice. He worked hard and late. It’s almost 9 PM and he’s now finished his his last job of the day. Great person.

David Rafael was very mannerable and explained the process thoroughly. Great technician!

Top notch company! I use them for my home and my business. ALWAYS quick, and ALWAYS honest. I wont use anyone else. Heck, Ive even sent them to my in-laws. That shows you the trust I have in them.

MES has installed A/C units for my family and business. Their technicians are knowledgeable, honest, and always arrive in a clean well identified commercial vehicle. I highly recommend this company.

Called MES to come out and replace my 12 year old heat pump. Norman came out and gave me estimates for multiple units and financing. I chose the Trane XV20I. I also decided to get 6” of insulation. They installed the unit and I couldn’t be happier. Norman was extremely nice and was definitely an expert in his field. The installers were punctual and very professional. I couldn’t have asked for better service in my time of need, Texas summers are no joke! I would recommend them to any for their A/C needs!

The Tech sent to my home was very professional and upfront. He took the extra time to explain to me some of the parts and maintenance I can do myself to keep my system running smoothly. Very happy with the service.

Great service! A technician was at our house within an hour of knowing our AC was out. The technician was friendly and very detailed in explaining what the problem was and how to fix. We will be using only MES for all AC/Heat needs from now on!

Julio came out and fixed my A/C unit. He gave me a straight diagnosis and explained to me what the problem was and what I needed. Amiable and professional, he took care of the problem and left me his contact info should I have further questions. Would definitely recommend.

Outstanding service by MES. Adam did a great job, coming out quickly when the old a/c unit died. Gave us best options for new system, and coorinated the full install the following day.

Metro express was timely, thorough and very knowledgeable! They even came out on a Saturday and took care of me. It’s not often you find a company that stand behind their work now days. Thanks!

Casey did a thorough maintenance, very satisfied and I highly recommend him. Thanks Willard!

Chris came out to resolve an issue we are having with one of our A/C units. All of the Servicemen have had out from MES have been terrific and Chris also did an outstanding job today

Our Master Technician Mr. Robert Martin did an outstanding job on our A/C & Heating equipment. That is way we are happy that we get our A/C & Heating equipment from MES a truly great company, Ill stay on our service program.Thank You Richard G. Escovedo

We needed to replace our AC unit so we went with Metro Express Service. There was a delay in the installation because the blower motor had to be replaced. Once they got the motor and installed it the install was completed and we were good to go. It’s only been 1 day since that was done so we’ll see if there are any further issues. But we are satisfied with the work their people did.

Quick turn around! Our thermostat wasnt working within an hour of calling Metro Express Service a technician was already at our door and had everything fixed and running again within 30 minutes!

Had a great experience using MES. Unfortunately we had a very old system that stopped working the night before we left for a trip and wasn’t repairable. The next morning Kelly Smith was sent out to discuss new unit options. Never pushed a certain unit or tried to over sell us. Just gave us the facts and prices. So glad we went with MES, Kelly was on the ball getting us set up so when we returned they were ready to install immediately. Had a small issue during installation but without skipping a beat Kelly had it taken care of before I even needed to ask. Highly recommend and will continue to use for our AC unit check ups!

My furnace was not working properly. Two technicians came three times before the extreme cold weather was coming, but the furnace was still not working properly. I called EMS on Jan. 6th evening for an emergency service. Jonathan came in within 30 Mins. and did a very comprehensive diagnosis and finally found the problem was the gas valve. He replaced the gas valve (still under the warranty) and left the house around 10:00PM. Now the furnace is working fine and everyone is happy.

My heat went out on a cold day. I called at 8:00am, and repairman, chris, was here about 10:00. Fast service. Chris was curtious and knew his job. He fixed in in a short time., and gave me senior and military discount. I would want him again.

Very professional Technicians! we are very pleased with the outcome and how Chris and Gary took their time to explain everything to us. They have earned more than 5 stars with us..

Very professional, kind, & answered all of my questions. He was a very nice young gentleman.Thank you Metro for such good service year after year.

MES is amazing. I called on Monday morning and they were out in just a few hours. They were able to fix my ac quickly and my ac is running like a champ.

I like to give businesses the benefit of the doubt but these guys are weak. I bought my system from them and the friendly knowledgeable sales guy sold me insulation that they never installed. I asked for my money back. they agreed. Then there was some shake up in the company and they denied they owed me anything. I had voicemails and we finally agreed to the insulation instead of a refund. Then I began to have problems with my new AC and long story short they wired it incorrectly with the wrong gauge wire so that an electrician wouldnt be needed. We fixed that mistake. In the 2 and half years since Ive had the system Ive had a board fail (? the wiring) and the ducting quit opening properly. In the 4 service calls Ive had they twice sent out a young dude who supposedly was an expert who basically told me, yeah its hot out, sometime system cant keep up. The other guy that came the next day found the fried board, incorrectly functioning duct opener and that rats had chewed through some wires. 2 calls they never showed up in their 3 hour window and insisted I was incorrect about the time. Im through with them. I dont know what fool is in charge there but Im finished wasting my time with their foolishness.

David Rafael was very professiobal and knowledgable. I am pleased he did my maint. I would give him 100..

Was set to have MES out between 2 and 5, but I could not make until later an when I call they understood and adjusted for my schedule. The technician (Robert Martin) showed up before 5 had the system up and running within 30 minutes and life is good.

Tech Deron Tucker came out on an a/c repair call. He found the problem and completed the repair very quickly. He was very professional and is a great asset to his company.

David Rafael Did a good job here today. He is a keeper very friendly.

How terrific was that! Came home to our condo from work and the air condoning was not running, YIKES! Made a call to Metro Express Service at 5 pm, they came out the same day to provide an estimate. Work was completed on time and within budget by a very professional crew. Will definitely call MES again for annual check-ups. Very satisfied customers with two happy cats!!! (Downtown Dallas)

M.E.S. installed our Trane A/C+furnace in 2014 and weve never had a problem. Just had a seasonal cleaning done by Robert who couldnt have been nicer! Terrific service.

******Update********DO NOT use this company. Paid $321 for the part for air conditioner and it turned out to be motor. David tech did not CHECK attic first but only went outside. To disappoint with this company!!!! We are still with out air.*****James tech came out to resolve issue. Prior when David came out he disconnect thermostat on wall**** James came out and reconnected. James went “over and beyond”. This company should have sent James first. He also quote a cheaper rate and he was very knowledgeable abt air conditioner.*** The air still not fix but AT least this company try to right the wrong. I still believe David had us pay $321 because he was not good at “finding solution” and he jus want us to pay something!!!*******I changing rating based on James and Customer Service************

Tech Byron showed up on a timely manner and inspected my unit inside and out like a professional. Been using this company for years and would highly recommend to anyone with home a/c issues.

I dont regret doing business with Metro Express Service (M.E.S.). I have purchased 2 Trane air conditioners from this Company. They are professional, knowledgeable, and perform the work in an excellent manner.

We highly recommend Metro Express Service, MES, for any hvac service you need! Our AC went out on a Wednesday morning. They were able to send someone out that afternoon and they were able to install a new unit the next day. The new system works great!

M.E.S really is a stress reliever, they are able to come out and service as quickly as possible without any problems. I can honestly say I trust their work ethics and may I mention their pricings are completely competitive and affordable. It is nice to know that their is an HVAC company that does care about their clients.I recommend M.E.S 100%

Came on a Sunday evening to help repair aC. Made time in his busy schedule to ensure our AC was working. Would recommend and use again :). Professional, nice, and most importantly fixed the issue!

Thank you Omar/kory/Mo from Willard and M.E.S for helping us with our AC. Thank you for all your hard work. Thank you M.E.S for honoring your warranty with us.

I was a very unhappy customer but, Tracy called me on Wednesday to make things right. She was very nice and apologetic!!! I am giving them a second chance to make things right. I only gave them four stars because I have to make sure that things are corrected as promised. Business owners please always remember that if you have an unhappy customer and you are behind on your provided services....PICK UP THE PHONE AND JUST ACKNOWLEDGE THAT CUSTOMER!!!! Youll be surprised how that customer will feel!!! Thank you Metro Express Service!!!!

We began having MES service our units in 2010 and have continued having them out every year since. When we moved from our last home 5 years ago, I was nervous they wouldn’t be able to come out anymore as we were moving 45 minutes away and outside of the metroplex. Before we even closed on our newest home, I asked MES if they could go out and do a maintenance check on the units because we trust them. Thankfully they said they would, and they did, and then MES confirmed they would continue servicing us at our new home moving forward. Last year, in May, our security company happened to connect the new thermostat backwards (air conditioning to heater and heater to air conditioning). Sooo needless to say, one night our house was at 85 degrees and rising which sent me into a panic as we thought our unit was going out and we had a large gathering at our house the next day. I called MES at 2am, planning to leave a message, to someone answering the phone! I do believe I woke her, and that poor lady was greeted in the middle of the night by a customer in panic mode, all the while she was so sweet and calming! They were able to work us in the next day, even though they were slammed with appts, to then having it take the MES tech to discover what had really happened! I’m telling you, they know what they’re doing and since day 1 every MES employee experience has been great!It’s hard to find trustworthy people these days, much less a trustworthy company, which is why we have and will continue using only MES!!!

The service technician was very polite and knowledgeable about the service he was providing for my mother and he explained everything he was doing and the cost of the service and parts he also helped set the thermostat to her liking . Our service technician was excellent very pleased with the service rendered today.

My technician Johnny Sharpe was extremely professional , kind, thorough, and knowledgeable. I had a great experience!

Jose was very professional, explaining in detail what was wrong. When he completed the repairs he went over all he had done, readings and levels. Very informative, professional and polite.

My air conditioner went out due to the electrical line getting disconnected. I called and they came out only a couple hours later! They weren’t able to repair it that day, however had it repaired within an hour first thing the very next day! Will definitely be using them for all repair needs further!!

Thank you James Allen for installing my hot water heater!!! He was nice, friendly and provided great service.

Fantastic quick service with easy payment installment. Ive been using them for almost 2 years now and they have managed to keep my old unit working great.

David Rafael was a very courteous and knowledgeable man. Thanks for a job well done!!

This was by far the very best service we have had as home owners. Ask for, Waymon, most personal person, not once made us feel our a/c issue, was not important. All I can say, we are a customer for life. Have this company on speed dial!!! Highly recommend