TDECU Katy Cinco Ranch

Came to do a deposit. Employees are very kind. The reason I give two stars is because they had many of those plug-in, artificial toxic air fresheners. It makes me unable to do banking inside due to severe asthma, and chemical sensitivities. I really wish people understood how toxic those air freshener plug-ins are. They don’t smell good. I smell cancer and illnesses.Going to the drive-through is not much help either. The place is so saturated with too many artificial air fresheners that even the paper that comes through has a strong odor of those toxic plug-ins.I might have to start shopping around for a different bank.

Once my loans are paid never do business with them again. They never help you just put you on hold. Never can solve any issues you may have. The 800 number customer service is no Customer service. Everyone just passing the bulk. Someone definitely needs to understand the customer concern. I hope this get to the right person.

I am so done with this CU, Lack of service is huge. Simple transactions take 20 or more minutes. When they have lines and the high heel girls stand around and do nothing but flip thier hair. Seriously. A useless bunch of human and a waste of payroll. AND TELL Pablo Solis to hang up before you start talking crap about a client.

I caution anyone considering becoming a member or currently banking with TDECU.I have been a member with TDECU for a few years. I have several accounts in good standing. However, I recently received a series of fraudulent transactions alerts on one of my accounts. I immediately contacted TDECU and followed their instructions, including filling out required paperwork. Despite assurances from member services that no further transactions would occur, I received another call shortly thereafter about yet another fraudulent transaction on the same account. This left me understandably alarmed and frustrated.Despite repeated follow-ups with their fraud department and member services, I received no satisfactory explanation as to how these fraudulent transactions were able to occur consecutively. The only advice I received was to fill out additional affidavits of fraud and promises of investigations that never materialized. Ultimately, my account was drained by these fraudsters.Even more concerning, on the same day that I submitted that affidavits a Dispute Analyst informed me via email that my case was denied. Subsequent follow-up attempts via email have gone unanswered. I escalated the matter by visiting the branch and consulting with the branch manager and senior member specialist, who advised me to file a police report and initiate another fraud dispute, requesting a follow-up from a fraud manager. Despite these actions, I have waited for 8 days without any contact from an analyst or manager.Today, when I called member services for an update on my request for a manager follow-up, I was informed that my case had been denied once again, and the representative claimed they could not access the relevant notes. Their suggestion was to await a denial letter by mail and return to the branch for further assistance.This entire experience has left me deeply dissatisfied and concerned for the safety of my funds with TDECU. The lack of responsiveness, clarity, and effective action from their part has been appalling. It is evident that TDECU does not prioritize the security and well-being of its members when it comes to fraud incidents.In light of these serious issues, I strongly advise against banking with TDECU. Your money and financial security may not be as safe as you expect. I urge you to consider alternative banking options where your trust and security are treated with the respect they deserve.

I know there was a storm and power outages. But why have an online scheduler if you close the office and dont show up. There is power at Cinco Ranch branch but no employees. My appointment was canceled Monday due to storm so I rescheduled for today and got email and text confirmation, only to show up to closed office. Great way to manage things. Miss Jennifer, when things were organized.

Worst experience in my life TDECU Katy Cinco Ranch, especially when it is coming from a bank. The fact that the member specialist and the Assistant Manager couldn’t care less with those they are catering and rendering services to. The issue of money and what is going on with a person account and money should be a huge concern to the bank and priority in ensuring the issue and matter at hand is resolved. The disrespect for a nursing mother with an infant child and my time. Everyday I have to call do the follow up and at the end nothing is being resolved . A matter that is not even my fault but TDECU problem they caused for me due to negligence and disregarding my request . Before canceling my card I told member specialist Vanessa Cantu I had multiple refunds coming in my account that I don’t want an issue where if they deactivate my card the merchant won’t be able to process my refunds yet she disregarded my concern and proceeded to deleting the card now I’m having difficulty retrieving my refunds the merchant has refunded and has shown substantial proof. This is a matter that my bank is supposed to fix because they put me in this mess and the messed up part to all of this When the issue was escalated to assistant Manager Maria Mora I was expecting her to handle the matter and have this resolved (mind you this issue has been ongoing since March )but instead she’s been giving me the run around wasting my time saying she would call me and never call me like I understand your busy but take accountability with your word to a customer . That’s the quickest way to lose a loyal customer you have me coming in with my infant child when I have other things to do it’s not right at all . Your job is to secure my money I shouldn’t be stressed out like this over something that is not my fault but your fault. Now I have to take my child 45 mins from where I stay to TDECU Houston Champion Forest , to have this issue resolved . This is not right at all very unprofessional . I would not recommend TDECU cinco ranch Katy branch , they don’t care about your time at ALL and as a bank that shouldn’t be at all . Y’all need retraining or new employees need to be put in that location . Please go to another branch and save yourself the unnecessary headaches.

Came here on my lunch break to get a replacement debit card. Waited 45 minutes just for them to tell me the machine was down. Waste of time.

This branch is not a good branch. When Jennifer was the manager it was very good. I have been going to this branch for 10 years. The teller lie to me and i hate liars. They are not friendly and they dont help there customers like they us to when jennifer was the manager. I am happy jennifer got move up in the company but i wish that this branch had a better manager and better employes. My husband and i have decide it is time to look for another bank.

This bank typically has a very slow drive thru. Customer service isnt always great. Today I was told I had to have my husbands signature AND ID to deposit a check with both our names on it. I called the 800 # and no, only signatures are needed. She told me the deposit would be rejected through the ATM. Teller needs to be more knowledgeable.

I have been very impressed with the Cinco Ranch TDECU branch. Jeff Martin provides outstanding customer service! He is very patient and takes the time to explain the various loan options TDECU offers. He is very responsive via email and is able to help get the deal done without having to go to the bank. In times like these, it makes you feel safe and secure knowing you can get a loan without leaving your home.

I am currently traveling internationally for work and have absolutely no access to my checking account. I have added travel notes to the app, but days have passed with no response. When calling the customer care line it just shuts down the call and hangs up before I can talk to a representative. When calling the actual bank staff they tell me to call the number that isnt working, and there is nothing they can do about it. So Im stranded without money. I will be switching banks the second I get home. You will be much better off with a larger more competent bank.Also I signed up initially for the high yield checking account which gave a 3% return for up to $20k. The rate has now fallen to 1%. Consider changing the name to sub-par yield checking account.

Bank as a whole is not good. I would not recommend this bank to NO one. We have a mortgage loan with this bank, to get the loan almost everyone was nice there was the final loan officer that was no help, he would not return phone calls, or emails. Now that we have the loan, we have to jump through hoops to make an extra principal payment. I do Not recommend this bank to my anyone.

This location and credit union overall has been so helpful over the last three years. My most recent encounter was with Nickey, and I must say - I have not experienced customer service going above and beyond like she did. In times like these, it’s a breath of fresh air to have someone care so much. Thank you ladies for always being top notch in the industry!

Paulina helped us notarize important papers quickly and efficiently. She has a great energy and really helped when we needed it most. Highly, highly recommend

Jeff was So RUDE IN PERSON to my husband that was having issues seeing and dropping a $30k check off .Jeff stated Sir . Just put over there Ill make sure it gets to Corporate office.My husband stated no!Jennifer did help after Few others , Jeff did not !Was the worst service ever!!!!We have been playing phone call game to start work on our flooded house .They have had The check 2:weeks now !!We have a mortgage with this Bank.House flooded over a month ago.No response on Paying contractors.Nobody has touched base with us to introduce themselves to be handling our payments to our contractors.We Have ready to get jobs done .They just sit on the check ...We are not in our home due to this bank !

Great community feeling. The bank has a relaxing feeling and you would still get your banking done. I am in awe of both Jennifer and Angela, they go over and beyond to help and listen to their customers. They know us by names. Fine the bank lacks some of the thrills of large banks like using inter bank transfer apps like Zelle. An awesome customer service always covers such shortcomings.Thanks TDECU Cinco Ranch.

Their drive thru service is still not great. But I talked to the branch manager, Jennifer Cunningham and she explained the situation. She is unable do do much about it. We discussed a couple of ideas. And she told me about the after hours deposit box. She is a great at her job and very good at public relations.. Jeffery Martin is easy to work with and very patient. I have recently been working with Justin Boxley, ( Wealth Advisor, LPL Financial ), and am very glad that Martin introduced me to him. They are all very Professional and good at their jobs. Martin saved my Mother and myself $700.00 each on auto insurance, I know I sound like a commercial, but we got better coverage and saved . I was with Geico and she was with Nationwide. We are looking into home insurance through them now. They are a full service Credit Union. Check them out.

We have a savings and checking account with this branch. We recently applied for a mortgage loan and Jonathan Jaramillo provided superb customer service . So patient and profesional with my husband and. Will make this for sure our room go beach.

I have been a member of TDECU for over a decade and have always loved this credit union. Then I moved to Katy 3 years and I have had continuously terrible costumer experience time and time again. This branch is the absolute worst at costumer service and it always slow. I hate this branch.

Wow 🤩 what an amazing experience at the Cinco Ranch location with Ryan Rodriguez. His level of customer service, care and attention to detail is absolutely outstanding. He helped fix multiple issues on our business account that was not caused by him. What a problem solver. I am completely happy with my experience and the staff at this location. I would strongly recommend Ryan and his team.

Not only does this bank have great rates, but their customer service is amazing. I had the pleasure to be assisted with Eula Mack. She made this entire process not only stress free, but also fast and efficient. Definitely recommend this bank and Eula (Great asset to this bank)

Very disappointed. Opened an account for myself and they requested documents containing personal information one way. Now I am opening an account for my daughter the following week and they want me to use a different method of getting the documents with personal information to them. Having multiple protocols to gather personal information and being told last weeks method was less secure makes me question data security at the Credit Union.

Jennifer Cunningham and her team always go above and beyond for their members!! Ive been with TDECU for approximately 5-6 years and I will never bank anywhere else again. Their service, knowledge, patience and kindness are impeccable. Thank you Jennifer for all you do.....youre a gem!

This our second time dealing with Mr. Jeffrey Martin and I must say he is pretty amazing! Very patient! Thorough! Nice! Friendly! We have had nothing but great experiences everytime we visit with anyone there! Thank you for all that you do!

First visit after becoming a member. Everyone greeted me when I walked in and my transaction along with the associate was very pleasant. Im very close to the location planned to open in Cypress. Looking forward to an amazing visit there as well.

Jeff Martin (Sr. Member Specialist – Cinco Ranch) provided great customer service and was proactive in reaching out and providing me with options to improve my financial situation. Thank you for doing such a wonderful job! I am now a customer for life at TDECU!! - Greg Gallaher

I have officially become a full fledged member of TDECU after dealing with members choice for almost 15 years. In one week, TDECU was able to do more for me than MCCU had ever done. I feel very confident in moving my business to TDECU and am excited for what is to come

Excellent/excelente !!! service at this bank, specially from Jonathan Jaramillo, who attended us so well that we found easily what we were looking for (the best conditions for a refinance). Y habla español para aquellos que prefieran español. Lo mejor para refinanciar !! Excelente banco !!!

Mistica signed us up today, friendly and professional. They have a CD of 5.5% interest for new customer, this is what attracted me to join.

I had the pleasure to work with Kayla Robinson.. She is truly an asset to this company.. She was very professional and kind and made my experience super easy.. I will be coming to her from now on.. Awesome branch and even better service all the way around

Once you have an account with them and you need help, it is a very very bad experience. Notice the phone number doesnt route you to the branch.

Worst bank ever!!!!! They lie and steal and don’t help solve issues

Absolutely the worst credit union I have ever had the displeasure of dealing with. Would not recommend if they were the last credit union in the country.

Terrible service, they are so racist with the Hispanic people. I was trying to open an account for my mother in law and the guy that was helping us he didn’t want to help us, he just tell us to sit and they will call us, after 5 min he help someone else instead of us. I don’t recommend this place if you want to open an account.

No ATM machine????? What kind of bank functions with no ATM and long lines inside the bank. Overworking their employees and inconveniencing customers 😡

Never fully staffed for the front desk and drive thru. We have yet to meet a competent employee at TDECU. Completely unorganized and ineffectively run.

Its been a week and my deposit didnt process. called the support they says we cant help you on the phone go to the nearest location! when i go to the location i have to wait 25 - 30m! incredibly inconvenient

Worst bank takes forever ! Only thing good is the lady in the front Ms.Lasheena you guys need her back ASAP!

Pathetic bank. Terrible customer service experience. They just keep transferring you around in loops. This has happened several times.

This is the best bank if you want great customer service and no hidden fees.

Awful customer service. Wanted to open an account but literally waited an hour and a half before giving up because nobody was available to see us.

What kind of bank doesn’t have an ATM smh

No ATM. Closes at 5pm. No access to funds after then

Very professional helpful and polite never been to a better Bank awesome!

Worst bank ever, very unprofessional, have no control over what they are doing, the website is very unstable and the info is incorrect

There isn’t a ATM machine available

Terrible customer service experience here ,the staff is inefficient, and ther is no leadership to speak of here

Horrible customer service and very little staff to help. Very tempted to close all my accounts.

Today I went to this location and Miss Maria Salazar helped me and the service has truly been wonderful, she is an excellent person and very attentive.

Very good attention from Miss María Gabriela ✌🏻

Excellent customer service, very professional and friendly, thank you Miss Paulina, very diligent in solving doubts and problems.