ARS Rescue Rooter

Use at your own risk. (East Dallas/Garland/Wiley)Install was sloppy, drainage pipes were improperly done causing 3 weeks of calls and follow up on my part to get fixed, emergency overflow drainage was not installed, duct work didn’t follow the old paths (were NOT neat or tidy, and literally built *through* my storage deck without letting me know or regards as to how I would now remove my boxes when needed).Large debris was removed but smaller, dangerous sharp shrapnel was ignored and left where anyone or my dog could be injured if we stepped on it. Insulation was ground into my carpets and entry mats (front and back). It took me three days of vacuuming to just get most of it up.Response to the issues was always polite, they sent 4 different techs out, but didn’t actually fix the issues for three weeks. 3 weeks of siphoning out the clogged drainage pipe every two hours to keep the unit running. Yes, they knew this was happening; I kept them well informed, and every tech that came said the same thing; the pipe needed to be installed properly and an emergency overflow had to be installed as well. Not a single one of these techs picked up the obvious trash left by them originally.The level of service I got for the money spent was not worth it. If the unit functions well for over 10 years, I may change my mind, but no install of this expense should ever require the outlay of over seeing, follow up, out right labor, and frustration I had to go through to get the job “done”. I use quotes because the trash is still on my property and at this point I have no faith in them and will clean it up myself.

Jonathan was very detailed and seemed to be a subject matter expert. He spoke in a way that I was able to understand he took pictures to show me different things. I appreciated his time and attention to my issues.

The initial meeting was fine. The salesman was informed and knowledgeable. Nice guy, who seemed be working hard for my benefit. The next was the installation and that went well also. I did kind of expect to see my salesman at least a little because that was the impression that was left but nope. After the installation was completed it came time to pay and take care of the signatures needed. So I signed saying they did a good job( because they had) and then I handed them a check for the full amount of a complete HVAC system and when I asked for a receipt I was told that I would get it emailed to me. So I have to pay thousands of dollars to hope that I get an email. Then when I reach out to my salesman, I get crickets. I tried to call the office and got a Houston call center. Then I called Lowe’s and they called and they were told that someone would get back to me by the end of the day tomorrow. So I paid the thousands and now I’m just tossed aside when all I really want is a receipt. And now an apology

I recently had an experience with American Residential that left me quite disappointed. Our 20 to 25-year-old furnace had an issue, and their technician came to check it. However, he seemed more focused on selling than diagnosing the problem. He quickly glanced at the unit and said we had a bad blower motor, quoting $1,400-$1,600 to replace it or suggesting a new furnace for $7,400.When I mentioned wanting a second opinion and wasnt ready to decide, they started offering better deals, which felt a bit pushy. I decided to have another company look at it. The new company quickly identified the issue as a bad capacitor, replaced it within 30 minutes, and our furnace was back to normal in no time! The repair cost was only $25.It seems that American Residential might benefit from focusing more on accurate diagnostics rather than sales. Their initial diagnosis was not only incorrect but also costly. What they quoted as a $1,600 minimum fix was resolved by another company for $25...Although I understand we have an older unit and it very well may need to be repaired at some point in the near future, I was hoping to get an honest opinion and that was clearly not the case in my situation. While I appreciate their effort, I hope they can improve their service to provide more accurate assessments in the future.

Very disappointing. I went through Home Depot to have an AC tune up done. I should have known something was off when the ARS “repairman” didn’t have any tools with him. Just a tablet and a flashlight. He went into my attic looked around, told me my system was old and would need replacing. Went outside, looked around and came back and told me he as not going to do anything to it because it was too old and needed replacing. So he sent out a sales man the next day to sell me a new unit. Unfortunately I can’t do that right now and asked if they actually fix or repair units. He said they did and would have a tech come back out to actually do the maintenance. I had to call and reschedule an appointment, because I had already paid for the service. Rescheduled the appt. The day of that appointment I get a call from them stating they won’t do any work to it because it was “too old and raggity.” So hopefully I get my refund like the man said he would do. So if you need a sales man, they are the ones to go with, but if you want a repair man look elsewhere.Update…..After all this, they did refund me for not doing the tune up. It has been five months, no one has been in my attic but me and the “tech” from here and as it’s getting colder I turned on my heater and it did not work. After doing some looking and asking people where to start looking for a solution I discovered that a wire was cut in my furnace in the attic. It was not only cut but pushed behind the other wires. After reconnecting the wire, it did go through the regular cycles but is still not working properly, so now I have to have someone come out and see if he sabotaged more then just cutting the wire. So frustrating and very unethical business.

I can”t say enough good things about Derian. He really is nice, personable, honest, professional .He made me feel at ease. He really should receive a 10. Noel smart personable, honest . I would give him a 10. I like were they took pictures to show me what was really going on with my system . I have never had this kind of service.They both represent your company well. Wonderful customer service. I would highly recommend your company. Very pleased. Thank you, Darla Keller

Wow- Tino Anderson is very thorough and patient. He was able to break down some very technical industry jargon in a manner that was enabled me to make an informed decision. He worked his magic so that I could benefit from as many discounts as possible. We spent several hours together until all my questions were answered. He provided the most excellent service.

ARS installed a new unit that we desperately needed. This company has one of the best customer service that Ive experienced.After my unit was installed I experienced I guess a glitch in the new thermostat. I made a call with my concerns and they without hesitation was able to see me the same day. The customer service representative was understanding and apologetic and reassured me a tech would come out depending to my schedule.I recommend this company to anyone thats looking for someone they can trust and rely on.Thanks ARS

The service they provided me with was amazing!! This is a very professional company and I will recommend it to anyone who is looking for a reliable company. First came Matt to see the job that needed to be done and he was very professional. Last Saturday Gary and a young man came to do the job I was amazed with their attitude and quality of work as I must say the location of the Water Heater was in a very different spot. They stayed about 8 to 10 hrs but they never complained. Great Company!!

Jacob has great customer service and was very detailed. He was very patient with us and the whole process! He was Very kind would recommend this technician to anyone!! Overall great service and great experience!

This is my second time using ARS Rescue Rooter, and like last time their service did not disappoint! Gabriel and Enrique worked diligently, answered all of my questions, and cleaned up once they were done (even tidied up random items in my garage that were probably in their way 😅). Honestly beyond grateful these guys were up in the attic changing the furnace and what not in this insane Texas heat. Their pricing and financing options are super helpful as well, and they’re always trying to help the customer out. I will definitely keep being a return customer, but hopefully not because my A/C or water heater suddenly died on me 😂. Thank you ARS Rescue Rooter!

Manuel & Cris were my service technicians. They arrived on time, courtesy, professional and friendly. Work completed to satisfaction. Took about 7 hours for a full installation of ductwork. They were knowledgeable and fully equipped. I recommend using ARS for your needs!

The service was taken care of and we were helped to understand our system a little better. Charles was kind and helpful. However, we were flat-out lied to by the initial salesman. He said EVERYTHING would be included in this extra maintenance plan. We wouldn’t have to purchase a filter for as long as this maintenance plan was in place. Filters are not included—or any information about what filters are necessary to be ordered. The timing of the visit was inconvenient—they hounded us for a date/time and then immediately re-scheduled once it was set, but we made it work. Now we have to figure out what filters to order and how to install them once delivered. Had I known this up front I wouldn’t have paid the extra money for this plan.

The service technician was prompt, pleasant, and not pushy. I feel her was being honest about what I needed and didnt try to overcharge me. So many of these organizations overcharge you. It is almost like you cannot afford to get anything fixed!

Our consultation with Tino was extremely informative. He did an amazing job at assessing our systems needs and providing recommendations. He was quite thorough and applied every discount he could to ensure we got the best deal.

Everyone I have to say from rep to phone calls and then the techs performed An unbelievable display of knowledge professionalism and respect. I got a the rheem ac unit inside/outside ,thermostat full replacement for a respectable price. And in 1 day amazingly completed the full install in about 3 hours.Cleaned up there mess tested unit and explained everything to me and asked if I have any questions and they where on there way to there next job. While there electrician is coming to change the panel.ARS gets 2 thumbs up 👍🏼👍🏼I highly recommend them.Thank you.

Paul was so thorough and helpful with the checkup on our heating system. He diagnosed an issue with two aging components, ordered them and replaced them. His genuine concern for our unit is obvious and greatly appreciated. Weve worked with ARS for many years and always received excellent service. Paul is certainly the best technician weve ever worked with. He is a great asset for ARS.

Paul was the perfect professional! Took time to ask questions and get my perspective on the situation. Quickly diagnosed the situation and proceeded as needed. Was a delight to work with will definitely use him again.

Was helped out by Tino. Helped me understand the A/C system we have, recommend the best options for me and recommended other items that should be replaced as well. My current one doesn’t work anymore and was able to get an install next day!

I had very great experience. I got all the information I needed from Tino Anderson. I am glad I am getting a new ac unit, heating element and electric panel and I am very happy with monthly payment plans to. I can t wait to see my new electric bill in the future.

I purchased a Black Friday special from Home Depot last week for a heater tune-up at my house. It was a good deal... ARS / Rescue Rooter performed the service and Noel was the technician who came to my house and performed the service. Noel was very thorough and was honest with me by stating my heating system was in great condition and did not need any repairs (major or minor). Many techs would try to upsell extra services and parts, but Noel was a true gentleman and extremely honest. I appreciate Noel and would welcome him back to my home at any time. I highly recommend this company based on my experience with Noel today. Ask for him if you call.

Tech really do not listen to us. All he said was unit was operating normally. If we did not want cold air blowing when 2nd speed kicked in we needed to switch to emergency heat mode. My wife was getting frustrated because he couldnt understand her asian accent and he kept talking over us. First time they went in the master bedroom my wife told them to stay out. When he went back in my wife yelled for him to get outThat is when he said they needed to leave. Will we be contacted for a different team to come out?

ARS has been great to work with. I had a mini split installed in my garage. They were professional, skilled, and timely. All the work was completed with quality and all the technicians were courteous and helpful.

We had a great experience with ARS. Our technician Edwin Walker was thorough, explained everything so well, and ensured we only got fixed what we needed to! He came by to ensure the installation was going smoothly when he didn’t have to. We felt so cared for throughout the process. Will definitely be using and recommending Edwin and ARS for any HVAC needs.

Had to have a new HVAC installed. Called ARS, they came same day as called, reviewed our needs, provided a quote, assisted with financing, and fully installed the new system next day. Amazing!!! Overall fantastic service...could not be happier with the service and installation.

Called to get my furnace repaired as it would not come on. Service tech was scheduled to arrive same day with-in a few hours. Tech was very polite and diagnosed the problem right away was very careful to make sure I knew what he was testing every step of the way. Fixed my heater in a very cost effective way. Made sure everything was working as it should before her left. I will use them again. Techs name was Noel.

Paul Dunn came out for a heater tune up and did a great job. He was thorough and efficient as well as transparent about specifics related to our unit. He gave great pointers. I would use this service again.

Horrible!!! Had an 8-10 window. Tech did not show up until after 11. No prior notice that I’d have to provide replacement filters. In order not to reschedule appointment, I left tech at my home (alone and unsupervised) to run to purchase filters from Home Depot. Tech noted recommendation to place units on 2 surge protectors for a discounted price. My question is for what I’m paying for unit why weren’t the surge protectors recommended at original install? I’m a widow living on a fixed income and don’t need to be nickled and dime for service calls. Prior to today’s service, I’d had previous appointments but they were canceled because unit had not been installed long enough for service. I’ve referred my brother and sister to ARS and they both had to have their units replaced last year as well. I will forwarn them of my situation today so they will not be blindsided. Service tech was good - polite and gave me update on what he’d done.

The technicians were 2 cool dudes. They were polite, they was professional and their work was outstanding. Considering my unit was very old, they did more than they was originally supposed 2. Over an beyond is an understatement. They explained the modern day technology of our unit perfectly. The finished product is truly a work of art. I highly recommend this company if u are getting a new unit inside an out. Once again, 2 salutes 2 da guys who got us right just in time 4 tha weather change💪🏾💪🏾

My recent experience using ARS was just outstanding. Edwin and Noel worked a long day on my A/C unit and new heater installation and didnt leave until the job was complete. The reconfiguration they did in the attic was perfect. I have used ARS now three times and I have to say they hire the best of the best. 5 star rating!

The repair man showed up on time. Very knowledgeable. Fixed furnace quickly and efficiently. This was on a Sunday so I was doubly appreciative… would definitely use again

Very prompt with my inquiry along with tech coming to house for estimate. Edwin was super helpful with providing some good to dos regarding our heat/ac system and went above and beyond and changed the air filter when he was doing the estimate. Was schedule the next day. Techs were right in the time window and fast and cleaned up as if they were never there.

Excellent services, prompt and very professional. Noel Ramirez was very helpful and went above and beyond his professional duties to make sure my needs were met. I am happy to have by new AC unit is installed by them.

Good reliable bi-annual service provider!Highly recommend you nail down a 10 year service plan if available when purchasing a system from ARS. I have been a customer for over 20 years.

Tino came and was very professional and worked well with me on my A/C system and got me a very good price that I could work with. Also all of the people working with ARS were very polite and professional while they were here. I would recommend any of they to work on any of my family and friends houses.

I’ve had two tune-ups with this company this year. In May, they gave me a detailed report of what is wrong with my a/c and said that it would fail. They came and gave me a quote to replace both my a/c and furnace. I was questioned 3 times if they needed to speak to someone else who makes the financial decisions in my house. I decided against upgrading. I was told the first guy shared with the second that I was “hard to read” and then the man giving the quote told me that using their company would be safer based on their background checks. He then told me a story of a woman who hired carpet cleaners that came back and raped and murdered her. I still declined and he finally left. I had booked through Home Depot so did not realize ARS was the company and so I ended up booking them directly for my heating tune up today.The man explained I should upgrade now and when I said I’d think about it, he reminded me that I said I’d think about it in May and continued to tell me reasons for upgrading.

They were quick and courteous, and I felt like they charged me appropriately for the work that was done. Mark, the technician who came to my house, was very kind and fixed the problem quickly. I have used ARS on multiple occasions and will continue using them because they are always helpful and I dont feel like they try to take advantage of my situation to upsell me or get me to buy things that arent needed.

Team showed up on time and got the job done. They were very informative and showed us how everything worked. Always love our ARS experiences, have not had a bad encounter with them yet!

Both workers were extremely polite and professional. They didn’t waste anytime and got right to work and were very mindful of my animals and keeping them from escaping. Thank you ARS!

My heater stopped working. They scheduled same day inspection. Technician was very thorough, explained the problem in details, was able to fix it for a reasonable price. Happy with the service.

My family had been cold for 2 days after our heater broke down. We called ARS and got recommendations. Tino Anderson followed up with his suggestion of the replacement of our whole HVAC system. This was after Paul had given us 3 different and thorough repairs options.We will give updates on the systems performance as days go by.

ARS Rescue came in and did just that. If you live in Texas you know how brutal our winter storms can be. Well my heater started acting up literally the night before the storm was to arrive and the ARS tech came that night! Not the next day, not after the storm but that night. He was so nice and FAST! I added the before and after pics below. Thank you ARS

Paul , was great he educated me on the system as well as preventive maintenance. He also provided suggestions and why they made sense for my particular unit. Definitely would recommend

Great job. The tech (Preston James) was very knowledgeable and answered all our questions. Very nice guy. He installed a purification system in what seemed like 15 to 20 minutes. Im sure this will help my wife with her asthma. Thank you Preston and ARS.

Noel did an exceptional job. He found the short in my A/C / Heating unit and fixed it by replacing a wire and fuse. I watched his work, and I was very happy that he was extremely thorough.

I had the pleasure of using ARS/Rescue Rooter for an AC issue today. They were great in every way from the initial call to the completion of the work. The technicians Preston and Mike were top tier ~ competent, professional, very thorough and quite personable. 10/10 Highly recommend!

Our technician Noel was great. They scheduled right away for him to come the same day. He was fast, friendly, and now we have heat again!

Customer service was excellent. Kept me updated and was able to reschedule after a few scheduling conflicts. Reviewed my 15yr old ac unit, was able to determine the issue. Glad unit was still under warranty for parts, only need to pay for labor. Unit will be good as new. Tech, even stopped a noise outside unit was making. Thats what I call service.

Edwin came to meet with me to provide a quote on a new HVAC system. He was very thorough, knowledgeable, and professional as well as quite smart and friendly. I was very happy with the time he took to consider what all was needed, and he provided multiple options to choose from,

Charles was very knowledgeable and patient while explaining what was needed for my mother’s heating and air unit to efficiently operate. These guys are amazing by responding to calls past a 9 to 5 schedule so people can have heat. Thank you, Charles!!!

Customer service was excellent from Tony the sales man to the installers today. Very professional, very friendly, very courteous. Best experience with any kind of service we’ve ever had.

The communication and service was amazing. The guys came out to set up the hesting vents for my units and they were pretty much in and out in less than 10mins. Extremely happy with these guys and would recommend. They were so quick that I didnt even get anyone name! A++++

This was, great company, because I had someone else come to give me a quote .Liked that I wasnt pressured to do the job. The technician were very knowledgeable as I walked around asking questions for the AC UNIT AND HANDLER ALONG WITH THEM PUTTING IN THE HOT WATER HEATER. VERY PLEASE WITH THE TIMING IT TOOK TO DO THE JOB.

Paul was awesome, hes been out twice and always does an excellent job, provides recommendations and maintenance tips that insure longevity to your system! Highly effective, A+!!!

Noel Ramirez Meza. He is great gave me all the info I needed. Did all the work on time. Cleaned all the mess up. He is wonderful. Would love to have him in my home for all future work. I would give him 10 Stars if I could.

I have to give 5 stars to both of the Techs that came through from ARS RESCUE ROOTER. Their in-home service was very professional and both very knowledgeable of their work. I was sold, and im now waiting to see changes within the comfort of my home and electrc bill. Thank you!! Merry Christmas!

My name is Manny. Manny was my repair man and he did an excellent job. I inspected all of the work that they did and we are very satisfied we Recommend Manny and ARS to anyone that needs the air conditioning service. These guys are tops.

Got Heating system tuned up today. Preston did an awesome job in explaining everything about the tune up and how the HVAC life can be extended. Overall, great service!!

Heater broke just as winter snap hit. ARS had someone at our house within 3 hours.It is not fixed yet, but we do have a plan. Jonathan was a great tech and an even better customer resource.

Paul was great! Evaluated my heating system and gave recommendations to make it last longer. Thank you ARS!

Was on time comma respected my sign on the door for take your shoes or cover them. Check everything out.Notice that there was plastic taplastic.Take from previous job on unit removed. He was very thorough and.Respectful and ask questions like?Is there any questions that you would like to ask me before I leave. Thank you.For the service.

The guys came out and got everything running despite any issues they ran into. They were very helpful and assured that our new unit was done correctly and efficiently. Thank you!

Alfredo was amazing and super knowledgeable. Had our heat fixed in no time. Great customer service and very polite.

I have been needing a new air condition unit in my home for several years and could not afford one. I went on Lowes site and received a call from ARS to schedule a consultation. Rep Travis Prater was the rep sent. Not only was he professional but also a GODSEND. Travis explained everything in detail and got us approved for a much needed air conditioning unit. Thanks Travis, ARS done good bringing you aboard.

We recently bought our home and the HVAC system downstairs never worked, 35 year old system thats not safe. Weve tried numerous companies and just decided to rough it with no ac or heat until yesterday. Our upstairs hvac went out, our only heat and air in the house. Then our irrigation system pipe busted and need to replace the valve handles to turn it off to be able to fix the leak. ARS fixed the upstairs system in minutes. We trusted them to Install a whole brand new hvac system for our downstairs, all done today!! ...and will be back out first thing in the morning to repair our plumbing issues! Very affordable for all the time and brand new equipment. The gentlemen working in our home were polite and kept the house and outside clean as they worked. ARS is the most affordable company Ive come across in DFW area, and Ive call we them all! I will never trust any other company. Highly recommend, they deserve 10☆s.

Very professional and knowledgeable. Will use again in the future. Sheldon was a great help and walked me through the whole AC and furnace system with me.A+ service

Antonio was so great! He came out to my home during an AC emergency and was so attentive and professional. He took care of the issue right away and got it working perfectly. Would highly recommend!

Representative was through and extremely professionalHe gave me information on monthly maintenance that I’d never heard beforeA very nice man

Paul came out to do my fall/winter maintenance. He was very thorough and professional. I will definitely request him again

No heat in 20 degree weather-brrrrr! Sheldon got my system backup quickly-my thermostat had died it turns out & just needed batteries. He also let me know that I’ve got wires up in the attic that’ll need replacing & then my thermostat can be hard wired to the unit.

Great communication between ARS and the customer. I forgot about my initial appointment, but they were quick to call back to let me know I could reschedule. They were so flexible and accommodating to my schedule. The service technician was very informative and walked me through the whole process and the explained what is wrong with our AC. Would definitely recommend if you feel like your AC is not working 100%

Sheldon and Alfredo did an excellent job with my heating system check up today. They were on time and very thorough with their work.

They work with HomeDepot for heat pump install. Im not a year into member package perks and customer service is incredibly disappointing. I dont recommend and I feel HomeDepot sales did us a disservice by getting us involved with this company

Jacob did an awesome job! He was very polite and well-spoken, and he answered all my questions. He is an asset to your company!

Tino was comprehensive and informative with his services tonight. He took the time to explain what needs to be done and I feel confident that are proceeding forward with the correct decision.

ARS was able to schedule me for HVAC maintenance (2nd opinion appt) the same day I called. The specialists, Jonathan and Travis, were on time, knowledgeable, courteous, respectful and friendly.Highly recommend this business.My mother used them for her property and now I’m a customer too.

ARS performed wonderful work and kept me updated in all tasks as they progressed. ARS techs are veRy professional. I will definitely call them back for future work.

Noel did a pretty good job. Sounds knowledgeable about his job and humbly addresses all concerns.Any time, I call for repaurs to my unit, will prefer Noel all the time.Thank you.

The ARS technician Noel was prompt, efficient and friendly. He explained his observations of my heating system and reassured me that my HVAC was good to go for the upcoming colder months.

Within 48 hours of purchasing and moving into our new home our AC went out. Our home warranty couldn’t even compete when it comes to timeliness, expertise, and communication. Thank you to Jacob for giving us so much information and for setting us up for success as first time buyers. Truly one of the best interactions we’ve had with a service provider. We are so grateful!

All I can say is AWESOME! I have found my new heat & air company. & they do plumbing too! Very professional very fast very personable. Im very happy! God bless you!

Mr. Vance came to look at our AC units and a thermostat that wasn’t working. He worked so hard and didn’t want to leave until all of our issues were fixed. This is so unusual, in my experience, with companies that come to complete a job. Mr. Vance was so professional, so knowledgeable and very kind. I feel like he is a very honest man and I felt I could trust whatever he said. I would definitely want to work with him again! ARS, you have a great member of your team with Mr. Vance in the Dallas, Tx. office!

I had a pleasant experience with Travis . He was able to help me get financing and a next day installation.The installation went great and the installers were great.

So a bit of a long story. I had a backed up sink. Called the rescue rooter and they got someone to me the next morning. They had great communication all the way from their office to the technician. The tech explained everything and gave me a quote and even was able to give me some discounts. Sedrick R is a great asset to this company. Work was well done and quick. Went over everything and made sure I was good to go.

Although it’s not summer, March brings warmth we never seem to be ready for, prompting us to flip on the a/c. This spring was no different except that my central air would stay on 24/7 just to combat 80 degree temps. The tech dispatched, Giovanni SalmeronRivera, was relentless in his efforts to locate an obvious leak exposing and inspecting every possible connection and fixture of the outside condenser unit. Eventually a small, audibly leaking valve was located that looked just like a valve stem you’d find on a typical car tire. My biggest concern was whether the valve was installed when the unit was installed on my home. Tech Rivera assured me the valve was part of the factory assembled unit, which was a relief.However, I thought it may be helpful to present this issue from a customer perspective for quality control that would benefit you the vendors that depend on the assembled product, and the end user for overall comfort and peace of mind.Days of running the a/c unit trying to maintain a comfortable temp, the time the tech spent to locate and fix the problem, and the refrigerant needed to re-charge the system all comes at a cost. The cause; a relatively inexpensive, mass produced little valve included with the assembled unit that simply needed to be secured to prevent the refrigerant from escaping which presumably would’ve been checked during the factory assembly process. Since the valve was accessed during the end user installation, I assume re-checking to make sure the valve was securely in-place would also be on the to-do list before the installation was complete; it’s obviously impossible for me to determine how/why this was an issue.Although air conditioning is a must-have in Texas, the spring season has been gut-wrenching for me over the past few years. Obviously, the initial purchase of a home air conditioner is seldom taken lightly given the cost. However a year and a couple of months after my initial purchase my outside unit developed a serious leak in the condenser coil. It was warranted, but the labor obviously wasn’t to the tune of $2,220. That was a bitter pill to swallow as the overall purchase price was still fresh, and now larger. Spring 2024, a year after the coil was replaced and my system was again struggling with 80 degree days. Ugh! Summer is on the horizon and my system has lost nearly all the refrigerant again because a two dollar valve wasn’t securely in place.I’m extremely thankful I wasn’t on the hook to pay for the lost refrigerant. And very thankful my tech Giovanni was so doggedly determined to locate and repair the issue. I’m timidly hopeful the issues for cooling are now behind me as I still refer to this system as new.After last year I was unsure I would ever contact ARS again as each repair was quite expensive. However the prompt service and knowledgeable technicians like Giovanni using his expertise to remedy my issue will have me continuing to call when my a/c unit has even the slightest hiccup.

Wonderful service ! We had an emergency with our ceiling caving due to water damage , almost at midnight.Jacob came by and got everything cleaned up for us , after he left there was more ceiling falling into our den , he turned around , came back to our home , and helped with that cleaning also !Great service , attention to detail , a little bit in the pricer side but very professional !Thank you

Paul was my tecnician. He has so much knowledge answered all my questions and doubts also game me tip to help me keep my HVAC unit in good condition. Paul was honest and helpful. This company will be my number 1 go to. Thank you for everything Paul!

Paul was very timely, professional and explained everything well. Paul done a great job to ensure my unit is performing at peak levels

ARS provided a wholistic sales/installation/monitoring system for our home. They have been highly efficient in following up post installation and remain a continued source of expertise during seasonal system evaluations. Highly recommend ARS.

Derian Guzman with ARS (A/C) is an example of why business last thru the peak and valleys. Integrity, respect, focus & actually listen to person . Looking forward to working with you and the company you represent. Appreciate your time!!!

Paul was very professional, listened and answered our questions very thoroughly and had great recommendations. We’ll definitely have him come back if we need additional work.

Charles, was great very polite, took his time to explain everything, they even had covers for the shoes! Thanks Charles! Keep up the good work!

Antonio was on-time and had a great personality. He was knowledgeable about the tune-up service we requested for our ac unit. The communication was great from customer service to technician.

Sheldon arrived on time, serviced my unit, and helped me with my thermostat!!! Twyla called after hours to ensure scheduling!!!All went well with ARS!!!

The technician arrived on time and quickly diagnosed the problems. He was very nice and thorough. I will use them again. Vicki L

Charles was great! He explained the way the the units function and was very courteous. Will definitely recommend this company.

Very good AC maintenance service with low price. Technician was well knowledgeable !!!

Sheldon took great care of us and got our unit up and working after giving several options of possible fixes!!!

3-1-25. Sheldon was awesome took care routine maintenance and couple critical items. Impressed with the knowledge, dedication, and professionalism. Highly recommend11-22-24. Paul did an outstanding job on semi-annual maintenance. Appreciate the dedication and knowledge. Highly recommend his knowledge and professionalism stand out.Initial Sign UpFantastic experience from the time I called the person who took my call was professional, courteous, and took time to answer all my questions. The company immediately booked my appointment. Roy F. Visited our home. Roy is highly knowledgeable, professional, personable, and provided the best-to-date experience we have had in 40 plus years with any HVAC company. Highly recommend ARS. Recommend Roy be in the promotion chain and given a raise immediately as an employee that makes ARS what it is fantastic. We appreciate the exemplary service to our home. James S.Continued great service every visit.Salomon is always a pleasure and highly knowledgeable.

Antonio did a great job explaining what service he was performing, what needs to be performed going forward and how it will affect my overall satisfaction. Thank you for sending him to work on my ac units.

Alex was very knowledgeable and enthusiastic about the service you alls company could provide. He did a really good job explaining the benefits of the insulation, ventilation and radian barrier. He went above and beyond to try and get financial approval for me to start the project. Unfortunately, I wont be able to start yet. Once Im in a better financial position I will definitely reach out to you all. Thanks.

Antonio was respectful and professional when he came to work on my A/C. He didn’t pressure me to accept his service on the drain cleaning that he found. Iwill recommend Antonio to people.

Paul my ARS HVAC technician was great.Not only did he fix my air conditioning problem, he educated me on how to maintain my system in a very simple way.Thank you Paul and ARS.

Technician was very knowledgeable and personable. He answered all of my questions and performed the job in a timely manner. He was very pleasant to talk to. He is a great guy.

We had a great experience with Derian, he helps us giving us all the information we needed, we look forward to work with him in our future projects..

Scheduled an appointment for 8 am. At 10:30 am the company calls and says the technician was about an hour away. Finally the tech arrived, I explained all the details of what happened and what I did to try to fix the issue. The tech stated that it seemed as if I fixed the problem. I asked the tech to look over the system to be sure, as Im no ac tech. He stated that would be a separate charge. Unfortunately for then on everything was a separate charge. My expectation, yes the system is working now, and yes I diagnosed it. But you should still walk the system and ensure the problem was corrected.Update 2/26/26Had a technician come out to do a spring tune up. The tech was very pleasant to work with and really explained the components of my system to me.Timing was a bit off, appt was between 12 and 4 and he arrived at 4:30is. But over all his great attitude made the wait well worth it.

Patrick was very friendly and helpful, he helped me find a solution for my insulation needs. I know I can trust the work done by ARS.Pl

Mark came out and did a great job. Very professional and friendly. Answered all my questions. Explained everything I needed to know.I will definitely have him out again.

Technician Tino Anderson did an excellent job of explaining the various price.points and process of acquiring new insulation in a slightly older home.

I am very pleased with ARS . Sheldon was my technician. He arrived right on time, quickly found what the problem was, fixed it that day and didnt try to sell me things I didnt need. I will definitely call them again if I need AC or heating repairs.

I had a great experience with Tino. He was very informed and made things easy. World recommend ARS to family.

Jacob came out and did a tune up on my HVAC system, his work and service were excellent. He was friendly, thorough, and worked efficiently.

My tech Jonathan was super helpful and very informative about my system. He was able to answer all of my questions and point me in the right direction!

The ARS technician was very courteous and professional. He gave preventative advice and serviced the furnace and made suggestions for care.

ARS responded to my request with in 90 minutes . Fixed my thermostat power issue by replacing a part. Fast and professional!

Paul helped us with determining why our heating is not working correctly. He installed an UV system to help air quality. He was efficient and explained everything well.

Paul was my technician, he did a great job! Appreciate your service getting the heat back on very quick!

Very nice people who installed. Estimate was painless. Very quick install. Good communication

Excellent!The technicians were, Experienced, attentive and knowledgeable. They arrived on time, finished well within the projected timeframe and cleaned up the area before leaving.

Charles did an excellent job for our HVAC tune up, he addressed a wiring issue and got our system up to shape!

Tino was very helpful and thorough in the explanation of the entire process. Answered every question, sometimes more than once 😅 Even gentle with our puppy who wouldnt leave him alone.

The dispatch team was personable and kept me updated. The tech Sheldon Richardson was fantastic! AC went out Sunday, called and requested service for Monday, he showed up earlier than expected in the time slot (as someone who has worked as a dispatcher/admin in the field, I usually expect arrival on the later side of the time slot), found a bad compressor, then got us scheduled asap for the next morning. Not only that, but it only took him a few hours to install from arriving to packing up. Fast service, great team! :)

ARS HAVAC has always been quick to respond to our calls. Had the best experience with Technician P. Dunn. He was very professional and worked very quickly to get our AC cooling. Mr Dunn explained how the system works and what parts needed to be replaced. He was very informative of future costs and preventions. Best service call yet. We have used ARS for our HAVAC needs for 9 plus years and will continue as long as they provide excellent service and pricing.

I had an experience with ARS that really demonstrated their integrity and customer service. While working in my neighbors home, they accidentally broke a belonging of mine. Although I wasnt their customer, they immediately took responsibility and paid to replace the item. Their professionalism and willingness to make things right, even for a non-customer, speak volumes about their values. Highly recommend ARS for their excellent service and integrity!As a Realtor, I will certainly be recommending them to all of my clients going forward!

Very professional group of installers maintained and cleaned up afterwards. They ran into issues on installation but worked late to get it resolved and working properly

Antonio was a great person and calm person to talk whenever he’s explaining what’s the problem. He also had a great connection with my parrot named Daisy when we waited for the A/C to turn on he was just hanging out with my parrot and it was nice! It felt like he was a uncle that just came to visit instead of coming to check my A/C. All I’m saying is if you get a guy named Antonio you know you’re going to have a good time and the job would be fix as you wanted. 10/10 worker! Thank you Antonio.

The rep that came out did not want to really complete a couple of things that I had asked and than asked if I could do his job, which was to change out the air filter in the attic which was already completed ask inspect it. Also I had to call for my second inspection when I had for a yearly maintenance membership.

Tino Anderson was a fantastic sales person! He did excellent job in reviewing all of our options and addressing our questions and concerns. Please pass along my thanks to Tino !!!Harvey & Ginny Beatty

Very professional and Sheldon and his coworker were great! Definitely recommend ARS as we have been serviced by ARS for fifteen years

Sheldon and Noel did a great job in fixing a complicated AC/Heat issue (bungled by a different local over priced company), and did so in a very timely manner. Many thanks to all involved. GS

From the moment I called, Josh was honest and upfront about the anticipated timeline of the Service Call. The follow up and confirmation was professional and thorough. The texted to confirm the Appointment Window, then called the next day to confirm as well as inform me the tech Preston was on his way.Preston was professional, knowledgeable, honest and efficient in not only his assessment of our problem but also the possible solutions available. He was able to get us up and running after replacing the motherboard on our unit in less than an hour.I will only use ARS and request Preston specifically the next time this Texas Heat takes its toll on our HVAC system.Thank you for the level of Professionalism and Attention to Detail.

I recently had the pleasure of having my air conditioning system inspected from ARS / Rescue Rooter and I am extremely impressed with the service I received. The technician arrived right on time and immediately demonstrated a high level of professionalism and expertise. He conducted a thorough inspection of my AC unit and quickly identified the issue that was causing the malfunction. What stood out to me was his ability to explain the problem in a clear and understandable manner, making sure I knew exactly what was wrong and what needed to be done to fix it.Although the necessary repair is currently beyond my budget, I truly appreciated his honesty and transparency about the costs involved. He provided a detailed breakdown of the expenses and offered practical advice on how to maintain the system in the meantime to prevent further issues.The level of customer service I received was outstanding. He was courteous, respectful, and genuinely cared about ensuring I had all the information needed to make an informed decision. His professionalism and friendly demeanor made a potentially stressful situation much easier to handle. I highly recommend ARS / Rescue Rooter for anyone in need of AC services. Their dedication to quality service and customer satisfaction is truly commendable.

Antonio did a great job, very professional. Answered all my questions and resolved the issue in a timely manner. I recommend ARS to someone looking for a good company to service their air conditioner.

Noel did an excellent job would recommend him to anybody, was very professional and easy to understand, explained things so you can understand what he was doing.

Gabe and his team were incredible! They were on time and performed the installation as quickly as they could to get the job done. The house cooled off again, and we stopped melting.The entire process was done in the most effective and professional manner, from the time the repair person arrived to diagnose the issue. Within the next hour we met with Travis, our comfort consultant, and selected a new A/C unit. We are so pleased!

First timer user of ARS called in about an ac issue they responded quickly. Sheldon was my service technician and was at my home in a timely manner , he was very insightful and professional. He resolved my issues quickly and I was very happy with diagnostics and repair and as well as the service that was provided today. I would recommend ARS for your next service!

Amazing service. Very patient and knowledgeable staff/worker came out. He came and promptly did our AC tune-up and explained preventative maintenance and the benefits of same. We had a gazillion questions. He patiently answered them all. He was prompt, yet patient. We appreciate the honesty and transparency of needs and recommendations to keep our system running at its best and for its best longevity. Thank you ARS! You always come through for us!

Paul was great and very helpful. Answers all your questions while working is the best part of him.

Sheldon Richardson did a great job servicing our furnace and air-conditioning unit today. He took time to explain the system and potential needs down the road. I wholeheartedly recommend ARS and Sheldon.

Fast Service by ARS team.I liked the fact that ARS Customers are given priority service even during Labor Day.Our Technician Preston James did a good job by identifying the water leakage for our second unit and helped fix the issue before it could have turned out to be a disaster.Good job ARS Team !

Im exceptional please with my service from ARS. I bought the A/C & Heater system and it works awesomely good.I love the customer service calls and follow ups..(tune-up)Preston was very knowledgeable and offered to tell me about the surge protection.Thx a grand!

Jacob was very helpful and knowledgeable. He provided excellent service while conducting a tune up for my unit.

Excellent pricing, products and service. I hit the trifecta with ARS. They replaced our AC quickly and seamlessly in 24 hours, quote to completion.

Finally my membership is connected. Dan Bennet was thorough. Recommended purifier. I’m interested in drainage check up. How does this work?

Paul was professional and offer great suggestions to keep heater working at its best.

Giovanni, came on a Saturday night and was very thorough with explaining the issue with our AC unit ,he was very nice and efficient. My husband and I will definitely will be returning customers all TENS across-the-board! WE FINALLY HAVE A COOL 🧊 BREEZE!!!! Thank you !!!!

Jacob was great gave me a detailed explanation of the service performed to my a/c unit took his time very professional would definitely recommend him👍👍

Jacob was very friendly and was very detailed. He patiently explained everything and helped us understand the problem!

Freddy was my ARS technician and helped service my A/C unit! He didn’t give me any B.S., was totally honest in his assessment, and didn’t beat around the bush. My unit was healthy, and he didn’t hesitate to tell me so. If more servicemen were like Freddy, people wouldn’t be so hesitant to ask for help. Be more like Freddy, and hire ARS.

Great service. Jacob took great care of our needs: came on time, explained every step of the diagnostic and repair, very attentive to our questions and always with a smile.100% recommended.

Always do what’s expected love to have them come out and continue servicing our system!

Im very impressed with ARS. My AC unit stopped working last night. I called them at 8am, they had somebody out here by 10:30am, and it was fixed before 11am.Adrian was amazing! Fully explained everything, answered all of my questions, inspected the 2 units, and it was up and running 10 minutes later. I would give them more stars if I could!

I had an HVAC install done in July on the 29th. I applied for a loan, and the representative messed up the initial application and had to resubmit a second time to get it right, which I am sure messed with our chances of getting the promised rate... Fast forward, I was quoted three separate values and had to straighten things out multiple times with the servicer because they also messed up our address somehow in the paperwork in the contract....I signed for their promotion of receiving a gift card and have been calling multiple times for an update but the sales representative that guaranteed his availability should I have any concerns/questions/need updates (Travis) has not reached back out to me after multiple calls and voicemails...I call the company themselves and they claim to escalate the issue every time but I never hear back. Its been over a month now, and I will be complaining to Home Depot about this since they are the ones who recommended and contracted out their services to me. Im tired of being given the run around.

I have been paying $15 per month for each of my two AC units as part of their maintenance plan, which totals $360 annually. I assumed this plan would cover most routine maintenance and minor repairs, providing peace of mind and reducing overall costs. However, my recent experience proved otherwise.When one of my AC units required a capacitor replacement, I was shocked to be charged an additional $250, despite being a loyal customer under their maintenance plan. This brought my total annual cost to $430 for basic maintenance and a single minor repair. If I had called an independent technician, the same job would have cost around $95—$75 for the service call and about $20 for the capacitor itself.It’s frustrating to pay for a service plan and still be charged exorbitant fees for repairs that should be reasonably priced, especially when the market rate is significantly lower. This experience makes the maintenance plan seem like a money trap rather than a genuine value-added service. I feel misled and overcharged, and I’m extremely disappointed with ARS/Rescue Rooter’s lack of transparency and customer care.I would caution others to thoroughly evaluate the costs and benefits before committing to their maintenance plans. My experience suggests that you could end up paying much more than expected for even the simplest repairs.I have already spoken with the Quality Manager, Dan, and found the experience even more disappointing than my interaction with the technician. Dan mentioned that the technician should have charged $350 for replacing the capacitor, which raises further concerns. This suggests that the maintenance plan is not only failing to provide value but is also being misrepresented. Given the current situation, it seems that the entire maintenance plan is a poor investment and not worth the cost.

Book an appointment! ARS provided prompt and highly skillful service. Mark arrived on time, quickly diagnosed the issue and resolved the problem with our HVAC unit. I am extremely grateful and definitely use ARS in the future.

We called them for HVAC service/ tune-up. The technician was on time, he was very good about explaining preventative maintenance and he offered some great Tips on additional equipment to lengthen the life of the unit. He suggested a screen to put around the outdoor unit for weeds control (no other tech ever mentioned that) and a whole house surge protector, but we already had one installed on the electrical panel. I definitely liked how he explained stuff to me and offered options. We decided to go with them on a yearly service contract. We were very pleased with the service. I give Wade 5+ stars !!!!

Professional service, reasonable prices, on-time technician, and polite. Thank you for keeping our system in tip-top shape year round!

Very friendly. Paul thoroughly explained the options for me and was thorough with my HVAC inspections. Thank you, Paul.

Daughter’s home, who was unexpectedly taken to ER just after contacting you with AC issue. We agreed to come and wait for a tech, who arrived as quickly as possible. Jacob was our tech and he was very knowledgeable and helpful. Jacob got us back up and running in under an hour. I would definitely use this service again!

The guy that helped us with our AC today was Robert -he did an excellent job, thanks for hiring him and keeping him because hes very good at what he does thank you

Do not let this company put their hands on your system. They came out on Aug 19, and had to return the next morning to fix their mess they left by turning off the disconnect to the condenser unit. It’s a 4-year old system, I maintained twice a year and even installed start assist system to help prolong the life. I’m also investigating a stain on the ceiling at the moment.

My technician Paul was very thorough and informative. Definitely recommend his services.

It wasnt good the tech came in bitching because it wasnt a capacitor or something quickly fixed. He said he didnt have replacement parts and didnt know when he could get them mostly trying to sell me an outdoor unit relentlessly with no interest in repairing mine pissed me off to the moon Im just done

Antonio did a very good job of checking out my HVAC system. He was very knowledgable about my Bosch. I would recommend him to my friends and family.

Our technician Sheldon Richardson was beyond helpful in resolving a difficult repair to our ac unit at the peak of our hot season. He took the time to make calls to multiple locations to get the part that was unavailable and found it went and picked it up came installed and our home began to cool. An above and beyond job. I’ll say we need a lot more Sheldon’s in this world things would get done. Thanks so much for his efforts.

My A/C failed on a Saturday night, of course. Called ARS Sunday morning and they came out by early afternoon! Diagnosed the issue within 20 minutes. Part was obtained Monday morning and by 1pm on Monday my A/C was cooling my condo again. Installation cost was on the high side of what I researched, but the repair was quick and effective. Been 48 hours since repair, system working flawlessly. Technician, Mark, was prompt, professional and friendly.

Our technician was very professional and nice and very thorough and detail in explaining what he did and what needed to be done.This was our first-time using ARS and was shocked to be able to schedule an appointment the same day. My thought was whats wrong with this company if I can get service today! I was told by another highly named company that we would have a difficult time getting any company since we were already in the hot months. I was scheduled with this company for July 31st. However, I took a leap of faith and went through my Valpak coupons and found ARS.We were initially booked for 8am-12p, but it got changed a few times, but a technician did arrive around 5pm; we were kept abreast by staff of each time change. So, it turned out that they were very busy after all which means it was a blessing that I was able to get an appointment the same day! I highly recommend taking a leap of faith with ARS as I did even if you cant get a same day appointment like I did!!

I have been with ARS for both AC and plumbing for years. I appreciate their professional and supportive staff. They are prompt and thorough. Excellent customer service both in the office and the technicians.

Paul Dunn did a fine job with routine maintenance. Upon his arrival he efficiently addressed the maintenance and addressed all my questions. I appreciated his personableness and professionalism.

The technician, Jacob, was very professional and efficient. He found the problem and resolved our issue quickly. He was very friendly and provided us with a pleasant experience and took the time to answer any questions we had.

Sheldon was great. He was efficient and thorough. He was also very polite. Great service.

Service was thorough and technician was experienced and knowledgeable. He displayed professionalism.

Honestly worst experience I could have had.A little of over 100 of service fee for tech to tell us he doesnt know what the next step will be.Then calls husband next day and says its going to cost us in the thousands to get our ac fixed due to parts and labor. And them not knowing what it was and that something about replacing mother board and all kids of bull.I just waisted money and nothing was done.He could have done his job and seen that apparently unit still was under warranty, properly diagnose, and go off the code it showed beside assuming something else.If I could get my money back I would.My husband got ahold of someone he knew from a different company and thru the phone my husband explain situation and provided pictures and he said hey I can see that your unit is still under warranty so Ill just charge for labor not parts. And guy came in today with new blower motor which is what the code showed and boom ac is fixed and no thousands spent.

This is the BEST company for customer service as they went the extra mile to see my problem was resolved. And the best part is, in the end, it wasn’t even their problem on their side !!!They did very professional work, left my garage in better shape than it was.Their employees all have been the most courteous and friendly people.And they guarantee their products well.

The installers were friendly, patient and understanding. They completed their work in a timely manner.

We’ve used ARS for years, and most of the techs have done a good job. But Wade is by far the kindest and most knowledgeable tech we’ve had come out. I always appreciate good customer service, as it is so hard to find these days. Wade took great care of us, and recommended the appropriate maintenance needed for our system. Absolutely recommend! ⭐️ ⭐️⭐️⭐️⭐️

Our serviceman Jacob was a stud! Even in 100 degree heat he took his time, explained every step to make sure we understood what he needed to do and confirmed pricing before anything. And he got us a great price and replaced the broken part in less than 30 minutes. Highly recommend ARS and their people!

Jason was very accommodating and knowledgeable. I would definitely recommend him as I will ask for his assistance once again in the future.

First resource assigned to ticket never showed up even after call that I was next on the list at 11 am. They did manage to get another rep out to my home around 6:30 pm. Yes thank you for that. But the AC issue and associated quote is basically highway robbery. $1400 to swap a $159 dollar part. Ok go with the Honeywell part $250. Still outrageous. Quick call for follow up explanation- “it is what it is”. Your options 1) do it yourself 2) call someone else 3) take price as is. Oh yeah he was polite about it with every response. Cudos on that. Yeah there was a second part to this @$1700 for 2 $100 pieces. A little more labor involved but not $1500 dollars worth. So second company came out next day identified problem as a short on the outside unit in first 5 minutes. Cost to fix less than $300.

My unit was blowing cold air instead of warm. Luckily, it was time for my 1 yr check up. Paul and Daniel came and Paul found the problem right away. My thermostat was stuck on cooling.which froze up the outside unit. They told me exactly what to do to help it thaw out and still have heat that night. Today they came back to double check it. Daniel cleaned out the bottom of my indoor unit, after putting down towels to catch the drips from thawing, while Paul checked the outside. He suggested a surge protector to prevent overloading the circiut and costing me $100s. I agreed and now all is well. They were fast, courteous and spot on. ARS employs Quaility technicians!

Make sure ti avoid.Rip off artistI did contact quality department. They kept saying they have forwarded to accounting department. I was given assurance that I will get a call back. I patiently waited for 1 week but no response at all.They said it was free diagnosis but after that they charged $500 do screw my AC unit.I investigated this by hiring 2 more different companies and they verified this company ARS did no repairs and the images they shared claiming to be from my unit is not from my property.And on there hand they gave $10k estimate on the to to fix the issue where other companies were able to fix it in just $5kDO YOURSELF A FAVORavoid this company at all costsI an making my neighborhood and all the friends and family aware about this company

Just had my AC unit serviced by Preston, he was friendly, courteous and knowledgeable. Worked efficiently and answered my questions with clarity so I could understand. He definitely earned my 5 star rating.

I booked an appointment, and they rescheduled me like 10 times took them 2months to come out just for a maintenance check. Bad service over all.

Paul Dunn, was very professional, explained the reason why my daughter room could be hotter. Paul showed me that the duct too her room should be larger, and explained the outside unit should be cleaned ever two months. Great job ....

Alex was very thorough and patient. I wanted to understand how the cost savings of the new unit would offset my current bill. I went with the highest-end model. I will only be paying about 50 dollars more a month. Not only will my house be more comfortable but the dust mites will be eliminated. Alex was professional and made me feel comfortable with him in my home. I know as single women we can hesitate to have people come in. Top notch service and a gentleman!

Very professional and transparent from the beginning. You could tell quality was a high priority. Everyone was friendly and knowledgeable. Fast and easy service.

Technicians and reps are polite and attentive. It’s just that they’re not organized. I paid for the maintenance plan two months ago and when I called them the third time they were charging me for diagnostics because they said I wasn’t a member. The rep and tech said they couldn’t find my plan. It’s strange because some of their staff could see it and others can’t. So I asked them to send me the receipt for the maintenance plan I paid and up to this moment, they haven’t sent it. 😓

Ars came out and performed the heating tune up, Paul performed the repairs at a great price!

ARS and our tech Jacob were excellent. Came out very quickly and early morning to fix my AC before my house got any hotter. I have elderly parents and a special needs child that live in my home. Lucky it was a quick fix. Explained everything that he was doing and answered all of my questions.Will use them in the future.

Had an issue with AC unit not cooling, called and was given a same day appointment. Tech arrived at promised time and fixed the unit. (New capacitor). Jon done tech was friendly and knowledgeable would recommend and use again

Great consultation and working out best option to replace our 20yo central heat and air unit. Alex was friendly, helpful and patient. He helped us decide which unit is appropriate for our needs and helped us get something that is affordable and helped us work out the terms for a payment plan and they weee able to get us scheduled for a next-day install. Very happy with Alex’s and ARS.

Easy peasy. Great service. On time from the start to the end. The AC unit seems to work great. The staff friendly and professional.

As Roberto was awesome. Professional, polite & friendly! He can come back anytime!!

Called for tuneup and was scheduled for 2 days out 8-12 time frame. Waited on scheduled day till 10:00 and no show/call yet. Called them and said its scheduled. Waited and receive call about 11:30, said be 2-4 for arrival. Finally technician arrive at 3:55. Wife came home 4:25, noticed tech and said thought appointment was this morning. Tech noted that and asked when it was scheduled, said 8-12 and he was clueless on that. I know ARS has several contractors in DFW but not scheduling them out as requested is not right. They have provided me with great service in the past but timeliness this time was not acceptable.

He was fast, friendly, and efficient and he did not try to sell me parts or services that I did not need. He offered helpful suggestions that I could do myself, like keeping the condensate drain clean and cleaning the unit outside, that increase the life of my system and keep it performing at peak efficiency.

Excellent work! The crew was there on time and worked as per my convenience. Friendly and experienced. I replaced 3 HVAC units for my house and it was all installed very professionally. Rainy day and my house was as clean as it was before they stepped in. Travis the sales person was very helpful and gave me all the options for payments and worked around my budget to fit in my plan. Overall!!! Had a great experience so far. I hope the carrier units will be as efficient as my Lennox ran for 23 years without any problems.

Very thankful for the excellent customer service. I called because my AC seemed to be running loud. They sent out Alex Ellis-Latham, Comfort Advisor to look at it and he said it probably the speed needed to be adjusted. They sent Jacob Gilliland, HVAC Service Technician that checked it out and made the adjustment. Both were very helpful and informative. Plus Jacob hooked me up and did it under my warranty. Thanks ARS/Rescue Rooter!!

Paul & assistant Daniel were extremely helpful. Restored my faith in this type of service! Thanks

Alex is very knowledgeable and informational on their products and services. He has rendered several options regarding HVAC units replacement. He’s a top notch salesman and educator!