Sears Appliance Repair

Collin was a great technician, so updated on info and so ready to work on and respond to any damage/ repair to Furnace. In fact, he took care of my 2 condensers also. Full blown great tech does that. So so happy with his service. My full points and all the best for him.

Micah arrived and set to work right away and had our frozen ice maker thawed out and working again. We are thankful. He was a pleasant young man and courteous. Thank you. Leonard & Marge McCown.

I called today for a repair appointment. I was lucky to get Micah as my tech. He was professional, thorough and most respectful. He repaired my appliance and answered every question I had. Great customer service. Thank you again, Micah

Mario did a great job fixing my dryer. He was efficient and knowledgeable. Dryer now works like new.

My doorbell was not working when he arrived and I would have missed him, but he sent a text, and I was able to catch him before de drove away. He did an excellent job, 5 stars

Micah was very knowledgeable on all 3 appliances (range, washer and dryer) and gave us helpful advice on all 3. We recommend him for all service calls. Give that man a raise!!!

Excellent next day service, knowledgeable and congenial technician with very good communication skills. Addressed the existing issue and changed the worn belt that he discovered when he performed a general maintenance check.

I was so surprised when the technician was able to repair my unit. He was very knowledgeable and has great customer service.

Service was very professional. Representative arrived on time and completed repairs in a timely manner. Excellent job

Steve is an awesome tech! He explained exactly what was wrong and how to fix it. Luckily, he had the part with him, so he was able to fix my dryer!

Was very professional repairing Icemaker in a 15-year-old refrigerator. Very courteous and required two trips due to delay in parts being shipped. Outstanding service.

The technician was great. He was very knowledgeable and worked through everything with me. Thank you all for getting our drying fixed.

Tech indicates the parts required to repair the ice maker are not in stock at Sears and his manager request I reach out to Bosch to try and acquire the parts.Sorry Sears Im not on your payroll and if wanted to chase parts I would have never signed for your home protection. Secondly any manager that would request that non sense from a customer should be removed from his duties immediately IMO.So Ive scheduled another service for this week (#6) total to see what we can get done to fix a frigging ice maker, hate to see what happens if like my AC were to break or need service.My confidence in this $90 a month Sears home protection program is dwindling at a rapid pace.

Showed up 38 minutes after the estimated arrival time...no updates on arrival...so that doesnt earn great ratings.Hard to know how good they are, this turned out to be a simple issue they couldnt fix for me....the problem needs to be addressed by apartment building. But the technician didnt offer any assistance in the way of documenting the problem to help me with the landlord.

After paying for the parts and having them shipped to me, I have 7 different appointments with this company that they have reschedule or no showed. I have taken off from work 2 days which wasted because they didnt show. I have called several times requesting to speak with a supervisor. I have left my number but I never received a return call. This company is a scam! If not, they have the worst customer service I have ever experienced in my life! Dont use this company. They will not respect you or your time.

Nothing covered. The technician was nice - but why would I repair a dishwasher for around $650 when I can buy a new one for less?

Mr. Bradley was GREAT and very respectful and polite and well mannered. He need a RAISE.. Ty

Robert is skilled at what he does and offers helpful advice on care of appliance

Steve was very professional and knowledgeable. Problem was resolved today, and I am grateful!

Mario has serviced my ancient Kenmore washer and dryer over the years, and he does an awesome job. I truly appreciate his work and expertise.And booking the appointment was easy and the representative was courteous and efficient.I highly recommend Sears Appliance Repair.

Steve is by far the best of the best out of the many Sears Service repair technicians. There’s just none better than Steve, his repair expetence level of is off the charts!

The technician was Knowledgeable and communicated with me during the repair process.

Great experienced very professional did a great job

Mario did an excellent job of troubleshooting and provided great answers and recommendations when asked.

Arrived on time, was courteous and friendly, had the necessary part, and completed the repair in a timely manner.

Technician was pleasant but was surprised at the time of service that actual cost of the service visit and repair costs. Wish Sears would have told be the total cost before making the appointment

Technician was very professional, knew exactly what to do and began working immediately. Thanks for a job well done

Sir Mario knew his job, got it done quickly, very pleasant personality.

Great person and got the issues fixed. on time and called to give ETA.

The technician had me sign an electronic receipt explaining it was my acknowledgement of the part he replaced. Now Im in receipt of an email saying the technician talked to be about damage to my floor while moving the appliance. This is the first I saw this or knew of this. So the electronic form he asked me to sign wasnt acknowledging the replacement part but was for damage to my floor which he never mentioned. This is dishonest and sneaky.

Luis did a great job of repairing my dryer. He is very professional.

Steve was so friendly and knowledgeable. He was able to diagnose my washing machines problem and fixed it on the spot. Thank you so much, Steve.

Terrible terrible service hours of waiting on line to reach not being able to communicate and even to get my refund still struggling to reach out ! A very disappointed customerYou pay upfront total yearly amount in trust and you feel cheated when she’d fir srmervice ! Need to report to BBBSorry to be so harsh but it’s been a month to solve simple problem 🥲

Mario very knowledgeable about repairing my washer.

Mixup on parts ordered but eventually everything was handled to my satisfaction.

Had a good experience with Sears appliance service. We were able to get a service call scheduled on the day we called. Sam was our technician. He solved the problem quickly and professionally.

After nearly 5 months, I think my ice maker is fixed. Fingers crossed

He was very nice and explained everything perfectly

Marc did not install the temperature sensor as the other repairment requested now another week goes by, he is an idiot.

Mario is great! Great tech, has great customer service.

AC is NOT cooling after 5 hours! Left my # to have someone call me back...but no one has!!This is UNSATISFACTORY!

Mr Andy was very professional and efficient in handling my service repair.THANK YOU MR ANNY

Washer issue, I was able to make appointment for same day service and tech was there in a couple of hours. Had part on truck, machine up & running again.

Josiah was very knowledgeable, answered all my questions, and performed excellent service on my refrigerator.

Easy to schedule online. Quick response. Technician recognized the problem and fixed the leak for now

This is the first time the person come show me interested in the problem he said come back on Thursday to finished both washer and dryer have problems and finally he see the problem have the experience to fixed. Thank God 🙏

Mario did a great job and had a great attitude. Highly recommend!

Fast and efficient! Mario came right away and resolved problem fast!!!

Technician left without letting us know what he did.We like to know what he did and if the problem is fixed.

My technician took the TIME to get to the bottom of the issue with my dryer. He was very thorough.

Courteous, quick and efficient

Very happy with service.

He called before he came. Not only did he deal with technical issues but it also fixed my Oven.

Robert was ontime and did a great job fixing my oven.

Tech was super friendly, very professional and extremely helpful! Thank you so much!!

Professional and awesome guy! Definitely recommend!

Technician did a great job and was very knowledgeable and quick.

The service was bad .He refused to change the broken drawers which should be covered under warranty.

He was great!

He fixed my lawnmower. He did a very impressive job. He knows what he is doing.

Robert was great

He had a professional friendly vibe about him.

Very kind very intelligent and answer all my ?’s very professional

Great appreciation. 👍

Philip did an excellent job.

Efficient excellent service.

Very good experience with this visit.Thanks

Shane was very helpful and clearly explained the issue

Problem not fixed. Refrigerator not cooling. Technician delayed a week poor service.

Asked me to sign something and misrepresented what it said

He was the best and amazing

He did a good job

Very professional.

Good timely service

Best ever!!!!

Arrived on time and fixed ASAP

Excellent service

Quick, good service

Very pleasant experience

Very pleasant

Neglect!!!

The service was very good and it didnt cost much.