Tempo Air

Receiving every 6 months check up from Tempo air for my AC and today was my service day. Technician Randy was very professional, knowledgeable, and efficient. He explained everything clearly and ensured the job was done perfectly. I am very impressed with his expertise and friendly attitude. Highly recommended his service!

We have used Tempo for over 25 years, with three different homes. Randy has serviced our systems for many years and does a wonderful job! He is very professional and personable. The customer service is excellent over time, and very consistent. I refer my friends and family to Tempo Air!

I’ve used Tempo for 25 years! I smelled gas in the closet containing the water heater and the furnace. Thank you to Jay and Jordan for fixing the water heater.. These guys were fast and knew what they were doing. Thank you, Bryan for locating the problem with the furnace . All your knowledge helped me feel informed and safe. Tempo has knowledgeable employees and is a great company to work with. What would highly recommend.

Every time Randy comes to our house he always does such an amazing job! I love that he takes the time to educate us on our AC system and ensures everything is working. Our neighbors recommend him and I would highly recommend him to anyone for your AC services!

A friend of ours recommended Tempo Air years back and I always recommend their service to other friends as well. Technician Randy Newkirk always takes his time to explain what he is going to do and explain what he has found. Never pressures any sales pitch when recommending a fix. All of the Tempo employees that I had the pleasure meeting had the same characteristic as Randys.

We had our checkups today for our A/C as well as the plumbing. Fernando took care of our A/C and always does a great thorough job. Jay took care of our plumbing and he was also very thorough and explained everything to me. Thank you , Tempo for always taking care of us!

Jordan and Jay did an excellent job replacing my water heater. They were kind, courteous, and extremely professional. They were able to diagnose the issue with my previous one, get the new system, and install it all very efficiently.

Every technician I’ve had is great! Randy Newkirk serviced my unit today for winter and was very polite and Thorough with explaining everything he did. He also installed my filter that I had purchased. Highly recommend Tempo Air

We have used Tempo for the last ten years... they have been great...fast friendly and helpful. Randy N. has been out a few times and he is even better!!!! Randy takes his time explains everything and makes sure job is done . Great Job randy and Tempo

We had an issue with our furnace not generating enough heat. Randy took a thorough look on the furnace and identified root causes and fixes of the issue. Very impressed with his professional work.Many thanks, Randy!

We had an plumbing emergency late Saturday night. We contacted Tempo and explained our situation.The very next day our plumbers showed up at the prescribed time. Jay and Fernando they worked several hours to fix the problem. Both of them were very professional and did an excellent job. They went well above normal standards. Both are excellent examples of the people working at Tempo.

Technician name: Randy NewkirkHe did a wonderful job by inspecting my heater and cooler.He was so patient in explaining the working functions and gave the recommendations.We really need this type of knowledgeable technicians

We have worked with Tempo on home and a rental property for 2 years and they are excellent - reliable, prompt, knowledgeable and friendly. Technician Rob recently took care of two urgent service issues/replacements back to back evenings. Have recommended to others.

We are always so happy with this company. Randy Newkirk was our tech today for our service and hes so friendly, thorough, and professional. We will always recommend Tempo!

Randy Newkirk is one of the nicest and knowledgeable techs ever, i truly appreciate Tempo Air and all that they do. We have been customers for over 10 years now and the level of service has been exceptional throughout all those years.

We always love when Randy comes and completes our heating or air tune ups. He is friendly, thorough and knowledgeable. Highly recommend!

We had another great experience with Tempo. Brittanny was so helpful scheduling and answering my questions. Randy Newkirk has serviced my home for a couple of years. He’s honest, professional, and knowledgeable. Thank you Randy. Great job.

TempoAir service technician Randy Newkirk provides quality and professional service. He is courteous from beginning to end of his visit. He explains everything he checks and does and gives you confidence things are well.

I called in for immediate help as we have one a/c and it stopped running. The customer service agent was amazing. She answered all my questions and scheduled me for the same day. The technician had the issue resolved in a timely manner and offered me a 15% discount, if I joined the twice a year maintenance. Seems that a good coil clean and new filter was not in good shape. One happy person here as I do not have to worry about maintenance now.. Thank You Tempo! Ms. Mack

We have worked with Tempo for 6 years and Randy is our trusted technician. He is ensures everything is well maintained, every detail is reviewed, and always honest in his assessment.

Gustavo G. Came to our house today for the regular maintenance and he did phenomenal job. He seems very knowledgeable and so kind. I would give him five star without the hesitation.

Randy Newkirk provided an exceptional service at our home at 868 Palmflower Ave, Frisco. We truly appreciated his recommendation & look forward to his return in the spring or prior if needed! Thanks Randy!👍

Great experience.Their HVAC representative Randy Newkirk was absolutely wonderful to work with. Very professional, on time and fixed our HVAC issue. Highly recommend them.

EDIT-Tempo seems to need to keep better records, my house was constructed in 2015 and move in ready in January 2016. While a repair might have needed done in 2016... one might think that admitting a repair was needed in 2016 publicly could speak to their quality of work if the house was constructed the year prior in 2015.Regardless, the repairs have been done at least 2x since I moved in, the most recent was since Covid. Seeing as they designed, and installed the system it should not be complex rocket science for them to do a quote of fixing their own work.ORIGINAL-Would give 0 stars if I could. Simple connection between air handler and metal duct (mastic and tape work) has failed 2x since install. Called in to try and speak with someone in their office and they could care less, they remain insistent that they need to charge a service call fee just to show up for the same work a third time, refuse to give a flat quote for work they’ve already had to do before or even a quote.

I had Randy Newkirk out to our home on Friday for our winter HVAC inspection. His thorough evaluation process and explanations gave me confidence in HVAC contractors again. To date, Randy and Kevin have been the most thorough, detailed, and patient HVAC contractors I have had experience in my lifetime over 5 properties. I was on the fence about renewing the membership, but Randys visit made the decision to renew easy.

Had Jay Lundberg perform our annual service. Most informative and pleasant demeanor. Wore shoe covers whenever he walked in the house and was very thorough in explaining good and bad news.

Update to reply the General manager: HAving only 30 days warranty and expect us to pay 340$ every 2 months for a sink clog is unacceptable at all. Good luck with your business retaining customers.I was a Tempo Air member for nearly two years, paying a monthly fee for regular AC and plumbing tune-ups, as well as service calls when needed. In late July 2024, I had them unclog a sink, which cost about $330. However, less than two months later, the same sink clogged again. When they came out, they wanted to charge me for the service again, stating that their warranty for the same issue only lasts 30 days.I expected better customer service from a company like Tempo Air, especially for long-term members. Having the same problem recur in such a short time period should be handled with more care. As a result, I canceled my membership and switched to a company that offers better customer support and warranties their work for recurring issues within a reasonable timeframe.Be cautious if youre considering signing up with them—since their service is only warrantied for 30 days, I cant recommend Tempo Air to family or friends.

I am an active customer with their Maintenance plans while writing this review, and I would not recommend TempoAir at all. Their customer service is worst. The agents have no customer facing skills at all. They need lot of training. Talked to someone named Leslie who did not even let me talk and explain the request fully. She disconnected the call on me. Surprised to see how they run business with poor customer service agents like this. And I am paying few hundreds of dollars every year for their plans.

Alex came out to do our system maintenance. I found him to be very thorough and knowledgeable, also a great communicator. Thank you Alex for a great job.

Randy Newkirk was a great help, very professional and kind. Got the work done quickly and was very clean. Thank you

I am sorry I didnt take before and after pics. My system was 20 plus years old, and it was just time to retire it. I am surprised that I can already tell a difference in performance with the new sysem. The techs were informative and efficient. They tolerated my jokes! They made a stressful situation a little less stressful.

Jay did an excellent job with going over the information of my water heater. Great plumbing information. Gustavo was wonderful Job servicing my HVAC system. I cant recommend Tempo enough!

Junior at Tempo Air was awesome. He was courteous, helpful, and did our complimentray air balance to make sure our air flow was optimal after he took care of of replaced our filter. He even gave tios to make sure our HVAC runs efficiently. Thank you, Junior & Temp Air!

Jay and Fernando were awesome. They came on the weekend and made sure my clogged kitchen sink was clear even though it was late at night. They had specialty drain cleaning equipment that made it a breeze! Great work plumbers at Tempo.

I would give it 0 stars if possible. I rarely leave negative reviews like this, but I have no choice. My new construction house only one and a half years old has an air conditioning system was not designed or built properly. I have a sever lack of airflow issue which in return cause rooms to be hot. I have called repeatedly multiple times and not getting this resolved so I am forced to leave a bad review. For a large home, only a 2 ton unit was designed which is only good for 1,000-1200 square feet when my square feet is way higher. Even Tempo technician realized all air vents are lacking flow. A HUGE CRITICAL ISSUE. It should have been at least 3-4 ton unit, and TEMPO FAIL to fix it. They keep delaying it and its been more than a month now and no fix. I am forced to leave this review. If I could go back, I would NOT choose nor recommend Tempo. Look elsewhere.

We appreciate Randy Newkirk for helping us with our thermostat today. Randy is courteous, professional and very good communications.

New construction home, they installed the AC. 80F+ in Summer. They came out 3 times to attempt to fix it but couldn’t. Every single time they were hours late and one time had to cancel. Hugo the lead is not very good. Nester was very nice and informative. The 3rd guy was an incompetent jerk.Avoid using this company.

For decades, we have trusted Tempo’s Randy Newkirk to take care of our system. No one is more knowledgeable or kind. Randy is the best!

Jay did a great job with drain cleaning. Our shower is great now. He even did a complimentary inspection to make sure everything was working fine. Tempo was a great company to fix our plumbing needs

Jay with Tempo plumbing was a much needed help late in the day. We were expecting company over the next day and our house had a clog in the sewer. Jay did a thorough inspection of our situation and found the clog with his camera for no extra charge. He showed us the video and explained his plan of action and informed us his next steps and a plan b. Thankfully he was able to clear our sewer clog on the first try like a true professional. He ran water from every faucet for 20 minutes and was going toilet to toilet and flushing to make sure our drain was clear. And not backing up like before. He then ran his camera one more time to confirm we were all clear and showed us the video, which gave us a piece of mind. He educated us on how our drain system worked and which sinks are more susceptible to clogs due to a/c drains connected to the plumbing. He had products to help out with it, which gave us a piece of mind. I wanted to say thank you to Jay and the Tempo plumbing staff for helping us in a tough situation, especially on short notice.

Jay did an excellent job. He was professional and went out of his way to share his knowledge and went above the call of his service in customer care. I was truly impressed by how great Jay handled the problem. All around, awesome job, cant say it enough. Tempo has the best of the best

Jay, Eric, Fernando, Jason did a great job replacing my water heater and working on my toilets. They were a great help. Great service from the plumbers at Tempo!

I would not recommend Tempo Air. We chose to use them because they did the HVAC installation in our newly built house 7 years ago and we assumed it would be best to use the same people who did the original work (lesson learned). After 6 years in the house, we have had to call them more than 12 times either because the air or heat would not work and it was usually an emergent need in Texas so we went with a company we were familiar with. Some of the major replacements included AC Condensing Unit ($6k) and evaporator coil ($3k). The AC evaporator coil is what needed replacement, but I was told the part is hard to find so the whole unit needed to be replaced (this is not true and lesson learned). My AC unit should have been registered by Tempo for a 10-year warranty when the house was built and Tempo installed the unit (if you don’t register the unit you get 5 years and then SOL). At the time they replaced my entire unit, I was at 5 years and 1 week. That means I got no warranty and I had to pay for an entire new unit. FYI - AC Units are supposed to last 10-15 years if installed properly; we had 2 of ours replaced within 6 years.We also called Tempo to our house at least 3 times (if not more) since the year we moved in because one of the bedrooms upstairs was always hotter than the rest of the house and there was very little airflow. We mentioned this problem every time there was a tech over at the house and even when they came by to do “preventive” checkups. They were never able to figure it out and said everything was fine and its just the Texas heat. Well guess what? It wasn’t the Texas heat! We recently found a local, smaller company (Texas Air & Heat) to come do a thorough check of all the units in the house in preparation for the summer. They found out why that one bedroom is hotter than the rest of the house (and we didn’t even tell them about it); the air ducts in the attic that connect to the room were not connected (see pic). We can feel the difference in the room and it is much colder. Tempo had 7 years to figure that one out.We were a “club member” for a short while, but don’t fall for that scam either. You get a small discount on services (doesn’t make up for what the membership costs you) and they come out twice a year to do “preventive” checks. However, every time they came out for preventive checks, they found something that was broken and “had to be fixed”. Tempo will upcharge you for everything and will also suggest that you fix things that are not even broken (learned learned). If you are looking for an honest company, that charges a reasonable price, Tempo is NOT the one (find a smaller company). I can’t believe home builders still use this company. This was an expensive (~$12k) lesson learned for us, but I am now an expert on all things HVAC (maybe I should go into the business 😊). Hope this review helps others from making the same mistakes we did.

Randy newkirk did an amazing job! Hands down thorough and extremely knowledgeable about my hbav. Thank you! A+++++++

Randy Newkirk did a fantastic job for us and was very thorough. We definitely recommend using the company and ask for Randy.

The Tempo plumbing team did great. Jay did an excellent job changing out our rusted basket strainer for a sleek, new one. He made the experience quick and painless and allowed us to use our left side of the sink without worrying about any leaks. Great work!

Jay was courteous and efficient in the work he did for us this afternoon. We’ve been with Tempo Air for at least 15+ years. Their employees have always done a great job.

Randy Newkirk is the best HVAC Tech weve ever had. Super friendly and professional.

Stay away from this company. I elected to sign up for the tempo club maintenance program after moving into my newly built home. Tempo Air were the installers of our HVAC system. I paid $30.00 per month for the last four years. For this amount I received two annual maintenance service visits. I assumed that this company stood behind their word and preformed the services as agreed upon. It wasn’t until recently when I discovered that the tech did not preform one of the functions that caused a larger issue. When I addressed the lack of service I received to tempo I was given a bunch of excuses. Additionally over the last week my system failed and it has been a horrible experience dealing with this company. They nickel and dime you for everything. The complete lack of professionalism was astounding. Tempo loved collecting the $30.00 per month but when it came time for them to preform they failed. If I could give zero stars I would. Again….stay away from them. Not only for the lack of professionalism also for the fact that they charge an exponent amount for their services. I’m sure a rep from the company will respond with their excuses….abd that is all they will be excuses!!!

Jay was great during my annual water heater maintenance. He did an inspection and informed me of solutions I could take care of to protect my plumbing and was able to fix a couple of things for a decent price. He was able to clear my clogged sink that I have previously tried to unclog with different methods. Great service from Tempo plumbing!

Mr. Randy NewKirk did an outstanding job. Provided detail explanation of each inspection work he performed. Thank you !!!

Randy Newkirk is friendly and professional. He quickly checked heating and provided recommendations. Thank you, Randy!

Just had to schedule our 5th service call of the summer with this company. It’s unfortunate that the warranty agreement on our new home forces us to keep working with them. They’ve just never been able to help us keep our home cool, and I have no faith that they will be able to do any better moving forward, plain and simple. We’re just holding out until we can come out of pocket to work with a different company with some level of competence.

I have got my HVAC service done with Randy Newkirk this afternoon. He did very good job.

I would like to complement Joseph Lowack for resolving an interface problem between AprilAir thermostat and Duct venton a new HVAC installation that three other previous technician visits could not resolve.

I’ve gone without air multiple days with the weather being 100+ degrees outside. They said they would send somebody and still nothing. This is the worst company to use especially if you’re renting. Would not recommend to anyone in Texas especially not when we have excessive heat warnings. I’ve had my air on 70 for the last few days and I’ve been at home SWEATING and sick. This is disgusting customer support and work.EDIT: their reply to my review was as useful as the technician i had come in yesterday. 3 days no air and told now to wait until Monday. Technician never explained why and his attitude was HORRIBLE. DO NOT USE THIS COMPANY

Jay was a great help. During my annual inspection/ water heater service Jay was able to give options. with plumbing issues I was facing. He gave me solutions I could do myself and upgraded their company offered. Everything Jay helped with has ran perfectly since and we haven’t had an problem since.

Do not recommend. DO NOT INSTALL ANYTHING WITH THEM! Got an air tech from another company to check my air but turns out my ac was installed by tempo air, so I thought it would be best to do business with them since they also can help check the warranty and had good reviews. Called tempo air and they were very friendly at the moment, said If I had the diagnostic fee invoice from the prior company that came to my house they would send a tech out and honor me a free opinion. Air technician they sent out was extremely rude, didn’t even finish listening to what we were explaining before saying “just so you know you don’t have warranty”. We bought a new built house but since someone had originally bought the house it hasn’t even been the 10 years we couldn’t even get the parts warranty because we are the second home owners. Soooo the parts don’t have a 10 year warranty the first owner has the 10 year warranty of the parts of an a/c system she does not own. Crazy huh? Or so that is what the third person explained that the warranties are “non transferable”, so prior owner still has the warranty? Or that warranty no longer exists at least for parts? Weird. Before stating information make sure it is the correct information. Then the technician checks and confirms prior diagnostic he tries to charge us $130 and was very demanding and rude about it. My husband let him know I had been told it was free of charge. After me saying I was going to call the company he started being nicer. After this company giving me different information over the phone on 3 separate ocassions and no call to at least tell me how much they would charge or try to give me a price I am writing this review. Regardless of whatever policies on warranties they or Lennnox have, they should be more professional to any client or anyone who seeks their services. And I’m no pro but your ac should not be having to be completely replaced after 5 years, like the technician recommended. So every 5 years you’re going to scam me into installing a new unit? I am so disappointed with their service and yet another day without A/C because I considered them first.

Randy Newkirk is the absolute best! He went above and beyond and was so nice and helpful.

Jay was a fantastic plumber to work with. He fixed some ongoing issues with our plumbing and was able to fix a problematic drain. Excellent work.

Tempo plumbing was great again. Jay was able to solve our “phantom toilet” problem, that 3 other plumbers have tried to fix and it still ran. Everything has been great since!

Jay was a great plumber to work with. Tempo has flat rate pricing so it takes out all of the guess work and worries with prices. Jay used the jetter on our lateral sewer pipe to make it like new, due to stoppage issues that our house was having. The tempo plumbing team was professional and great to work with. I highly recommend!

AVOID TEMPO AIR AT ALL COST:Do NOT use the inept and corrupt employee owners of Tempo Air, the company operates with zero ethics.Here’s the situation: new construction, I’m the first owner. The home and Tempo Air installed HVAC unit is a mere four years old.Here’s the problem: ever since purchasing and occupying my home, I’ve had severe condensation issues that have saturated drywall at vents, ducts, plenums and the evaporator coil. For four summers now, Tempo Air has come out and had little clue as to how to remedy the problem that they created after their shoddy installation. Even more alarming, Tempo Air has recklessly allowed the situation to spiral out of control so badly that mold, rust and corrosion now riddles the four year old Lennox HVAC system that they designed and installed (see attached pictures).Tempo Air is well versed in separating their customers from their hard earned cash with questionable sales tactics and exorbitant pricing but make no mistake; Tempo Air’s “expertise” is NOT heating and air conditioning. They’ve very egregiously devoted the minimal amount of diligence & effort to prevent the predicament we find ourselves in today. Our system contained considerable mold, rust and corrosion that Tempo Air knew, or should have known, was present. The result was a total replacement of our entire HVAC system after just four years of use.Sadly, this isn’t isolated to just my home; our neighbors have also had to totally replace their Tempo Air installed HVAC system in roughly the same four year span (Tempo Air was the original HVAC contractor that the builder selected to install HVAC systems in all 89 units that make up our neighborhood).If you use Tempo Air be prepared; the company has difficulty doing the right thing & behaving responsibly. Ethics are not something you’ll find in abundance when doing business with Tempo Air. Stay away from Tempo Air and the financial heartache the company deals in if you can.

Jay was very thorough going through my inspection. He was very friendly, knowledgeable of the trade, and great to work with. A plus plus!!!Vince B was my comfort advisor. He was very professional and a very down to earth nice person. He gave me very detailed estimates at different levels of cost so I could determine what would fit my financial needs. He answered all of my questions and shared information with me that I didn’t have to ask for.

Jay Lundberg did amazing service at my home when I had a clog in my main sewer line. He did an inspection with a camera without any extra fee too find the clog with a sewer camera. He informed us where it was and showed us the video. He showed our house on the camera prior to starting to show us it wasn’t just a video of a pipe clogged and that’s it. He unclogged the pipe and ran water for a long time to confirm there was no clog and ran his camera one more time to double check everything was clear before taking payment. He informed us of how our plumbing system worked and gave us different solutions and had products to take care of our plumbing better. Jay was great to help us out in a tough situation. Thank you Tempo plumbing, once again.

I was very pleased with the services provided by Randy. Everything about him was professional.

Tempo used to have great customer service, but something has changed recently. Due to a new computer system, they have cancelled on my maintenance appointment 2 times in a row due to a training that keeps happening during the same time as my appointment. They cancel without alerting me, calling me, etc. I am only finding out after I call their office. I am now hoping they can actually make the 3rd appointment, but looks like that too, is delayed due to staff training. Now for the 3rd time in a row, I have waited for a tech to come and no one came. I then called the office this morning and was told (again) that tech staff are in training. And again, no one called me to let me know there will be a delay in my service time. I also called and asked to speak to a manager about my experience and no one call me.Tempo: I am very disappointed. Please fix your system and please stop booking customer appointments and then cancelling them at the last minute due to staff trainings. You need to know when these trainings are occurring! You also need to deliver stronger customer service and call customers and alert them to appointment cancellations and delays!

Jay and Devin were quick and professional. They got out same day and fixed it quickly! They gave me 30-45 min notice so I could go about my day and then meet them when they were on their way. I would highly recommend Tempo!

Jay came to our home because we had a clogged drain and also to complete the annual plumbing inspection. Jay was prompt, courteous and professional. Jay took his time to explain what he would be doing with the service call and was very knowledgeable. He provided a detailed summary of what he did and recommendations.

Jay was a fantastic help with our plumbing. He changed our our faucet and cleared to clogged sinks. Great job and highly recommend tempo for plumbing.

Tempo Plumbing - Jay did a great job replacing my garbage disposal and shower valve and fixtures.

I highly recommend using Tempo Air for residential HVAC issues. We had a bit of a fiasco with our HVAC this month, but the Tempo team handled it exceptionally well.In Feb. 2021 our HVAC unit was acting funny. A Tempo technician came out and found a needle in the haystack leak in our coil. We were really grateful that he found the issue. We had called out other companies multiple times and no one was ever able to locate the leak, until Tempo came out. The technician contacted the HVAC manufacturer immediately and was able to get the new coil replaced under our warranty that was within days of expiring.The coil was ordered and due to delays with the manufacturer, it didnt arrive until Aug. 2021. We were quickly scheduled for an installation.The install team showed up on time as expected and completed the job in good time. As stated above, the coil was covered under warranty. We paid for the labor for the job and went on our way.Within the days following the coil installation our AC unit slowly stopped cooling our house... which is really rough when its 100 degrees outside in August! We called Tempo back out to look at it and the technician thought it was due to a dirty filter. We disagreed with him, but went ahead and tried a new filter to see. That didnt work. Our house was getting hotter and hotter!We had the technician come back out, and during his visit our compressor blew out. At this point, the technician realized that the issue was the compressor. Since we hadnt ever had compressor issues until after the coil install, its reasonable to assume that somehow during the coil install, something was done incorrectly and the compressor suffered damage.Tempo was out at our house the very next day, ALL DAY, to make sure our air was turned back on. They had a compressor shipped in overnight, and when that didnt solve the issue, they replaced our entire HVAC unit. The technicians didnt leave our house until 8pm. They were tired after a long day, but they were committed to making sure our HVAC was operational.This was likely a frustrating case for their staff, but you wouldnt know it. Every person we spoke with on the Tempo Air team was professional, kind, and compassionate about our issues.It was a bit of a rocky few days, but overall, we are VERY pleased with how this company chose to handle this situation. Mistakes and errors happen, but not many companies take full responsibility for fixing the errors and going above and beyond to make it right.We will absolutely to continue to use Tempo Air to service our HVAC system in the future and recommend them to our friends and family as well.Thank you for the honest work!

Had a home warranty rebalance scheduled “between 8am and noon”. These guys call me, I miss the call, so they leave a voicemail. They leave this voicemail at 10:17 in the morning and say that if I don’t call back by 10:25, they’re moving on to the next person and I won’t be helped. So you’re going to give someone less than 10 minutes to respond before you just leave them hanging? Terrible customer service.

Randy newkirk was great! Very professional service

Jay and Fernando were great to work with. They were able to clear a clogged sink drain that was backed up from air conditioner condensate. Great work!

We have been having issues with our air conditioner for the past week. It has consistently been getting up to 77° and 78° in our home, and taking almost an entire day to cool back off. We had three different technicians come out and say it was all different things, at first it was an air balance issue, next it was because the coil was dirty, and the last technician stated it was “cooling enough” along with “I don’t want to catch the heat for being the third person to come out, and not have a resolution.” After the third tech came out he stated the lead tech would need to come and see what the issue was because there nothing was wrong. I called Monday to have the lead technician come out, and go figure he was all booked that day, and we were assured someone would call back within the hour to get us scheduled, that was Monday, it’s now Tuesday evening and haven’t heard a word. All this, to say this company is absolutely awful, and have the least qualified HVAC technicians I have ever had to encounter, none of them are knowledgeable, and the customer service is completely, and totally unprofessional. They are all dishonest, and pass the buck instead of ACTUALLY figuring out the problem. DO NOT USE their services, you are better off Googling and trying to fix your issue yourself.

The tagline says the company that cares. I am unable to sleep at my room due the HVAC issue at my new construction home, and their nearest appointment is 15 days away. Mind you, the temperature is 100F outside!! Also Tempo Air, dont waste your time copy pasting the standard response for 1*s

I purchased a home from DR Horton 3/22/24. It is a 1700 sqft home. The home has consistently been 78-80 during the day despite being set at 70. I contacted our warranty team who told me Tempo Air only ensures a TWENTY DEGREE difference between what it’s set at and what you get. I was also told if I had them come to check the system and nothing was wrong, I would be charged despite being within my warranty. I moved here from a house built in 1950s, and would never go above 74. Shame on Air Tempo and shame on D.R. Horton for using such a scam company.

Mr. Randy and all the guys are absolutely great always!!!! Most definitely recommended 👌🏾

Jarrod Thomas, the RMP of Tempo Air was in my neighborhood and I asked him for some help with a window unit. While this wasnt a normal service appointment, he was very nice, respectful, and knowledgeable. He got it figured out and up and running. Highly recommend this company for plumbing and HVAC services.

Tempo does a great job. We’ve had Alex as our technician for the last few years and he is awesome!! Very professional, friendly, punctual, extremely knowledgeable and explains what he’s doing in layman’s terms. We really appreciate his, and the Tempo scheduling team’s focus on customer service! Great company that we highly recommend for your HVAC service.

Jay and Devin did a great job doing my annual water heater maintenance and inspection with my membership. They helped give me solutions to common plumbing issues I was facing and helped solve an issue I was facing with my kitchen faucet. Great work Jay and Devin.

Tempo Air did an excellent job repairing both of my A/C units. They are the timeliest, friendliest, and most honest company I ever worked with. They repaired one of my units and replaced the other. Their prices are competitive and reasonable. I am thoroughly pleased with their service. I highly recommend their work.

Tempo Team, Starting with exceptional customer Service as well as the Service Department exceeded my expectations. My needs were met in a timely manner. All partners were very courteous and answered my questions thoroughly. When the air conditioner/heater is not working, I will only call on my HVAC company Tempo Air. The plumbing has been exceptional for my needs as well. Great service for clogged pipes and water heaters. Thank you Tempo for you quick service and dependability.

Jay did a wonderful Job with a drain cleaning service, offered by Tempo. They ran a camera through my sewer and found the problem. They descaled my sewer with a chain snake and used their Jetter and I haven’t had a problem since that. Great Job Jay and Tempo Plumbing.

Randy is always a pleasure. He is the reason I continue with Tempo. He is always kind, thorough and on time. I trust him with my HVAC and know that he would never try to sell me something I do not need. Thank you Randy - you are a gem! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Junior Salinas at tempo air did an amazing job. He’s very knowledgeable and reliable. The time he said he’d be at the house he was there. Tempo air is very lucky to have junior as their hvac repair guy. I’d recommend their help

Alex was my technician and he was professional and incredibly helpful!! The problem wasn’t HVAC related but he still made sure to help me get some helpful pictures to submit to my warranty. The front desk who answered my call to schedule my appointment was SO KIND. In a stressful situation, water leaking through my ceiling, she was calm, polite, sweet and professional and really put me at ease. Will be a customer for life!! Thank you!

Ray was the best technician Ive had who does work in any discipline. Ray took the time to educate me on how our units work and the issue. It would have been extremely easy for anyone to throw in the towel and recommend replacements parts from the readings he was getting. However, the readings didnt make sense to him so he took time to look further into the issue and found another company made a mistake two years ago and he corrected it. My units are under warranty but Rays knowledge and experience saved me thousands of dollars in labor.

Tempo is not what it used to be, they used to be better than all other local services (personal experience) even when it came with a premium but it was worth it. Now they are just another expensive option.Ive had their membership for years and for the last two years Ive included my rental property as well so Tempo is definitely making some decent profit off me. Last year my downstairs AC showed a malfunction message just after the tuneup from a month or so ago (Tempo performed the tuneup and gave me an all clear). They couldnt come on the same day despite the fact that I am a member which includes preferred scheduling. When the technician came he first charged me $90 service fee (again, despite of me being a member and this happened after their tuneup) then he charged me $400 to fill the refrigerant. After the refrigerant was filled he ran more test then determined my indoor unit needs to be replaced. At this point I didnt understand what was the point for the refrigerant fill and he just gave me the thats how we do it answer. Again keep in mind, this happened all AFTER they gave me the all clear from the tuneup about a month ago. I went with their recommendation and had my indoor unit replaced.Fast forward to this year, my AC again showed a malfunction message (which turned out to be a very minor thing), called Tempo and again couldnt fit me into a same day service call. At that point I told them dont bother, called someone else and he showed up within 45 mins. Guess who I am going with starting next year?

Randy Newkirk was excellent. Professional and vey thorough.

Jay did a great job drain cleaning for plumbing. Brian did a great job with my condensate line. Thank you.

I sent a message via online on a Sunday and received a response within a couple hours via phone call. I was pleasantly surprised and thankful as they got me scheduled right away. The over the phone customer service was superb and so was my technician, Fernando. I renewed my maintenance contract with them and will make certain to keep them in mind for future services.

If I could give this company zero stars, I would. Avoid Tempo Air at all costs. I purchased a brand new home in December 2023, and Tempo Air was the HVAC installer. The Tempo technician came out to complete a six-month HVAC maintenance service this Monday. As soon as he went in the attic, he indicated there was a problem.Whichever technician installed the HVAC when the home was built did not properly install the HVAC drain line. The condensation from the system is now filling up the secondary drain pan. The technician informed me he would schedule a New Home Install technician to come and properly install the drain line. I followed up with Tempo Air the following afternoon to confirm the New Home Install tech has been informed that repairs are needed... the New Home team was never informed. So I let them know the issue, and they scheduled for a technician to complete the repair on Thursday (5/23).Thursday rolls around... I call twice (at 2:37pm and at 4:43pm) to confirm the technician is still coming out to complete the repair. The first call, the scheduler informed me the technician would arrive after 4pm. The second call, the scheduler informed me the technician would arrive after 8pm.I just received a third call with No Caller ID... the scheduler informed me the technician will not be able to come out today, and will need to reschedule for tomorrow afternoon.I am beyond upset and disappointed. Tempo has no respect for clients time, and no pride in their workmanship. They had two chances to reschedule earlier today when I called. Now Im stuck with an HVAC company that lies, shows no pride in their work, an improperly installed HVAC system, secondary drain pan filling up, and my mom visiting for the long weekend to a hot house.Update 05/24/2024:Is this company a joke? The scheduler sets the appointment for this afternoon. While Im at the airport at 11:50am, Tempo calls to inform me their technician is 15 minutes away from my home in Fort Worth. I remind them that my mom is visiting for the long weekend, and that I am currently at the airport to pick her up. The scheduler says they will have a technician out later this afternoon once I return from the airport.A Tempo technician calls at 5:16pm and leaves a voicemail to let me know they are in my area to come repair my system. He informs me to call back within 10 minutes to confirm my availability. I called back at 5:20pm and let the scheduler know I am home and for the technician to come look at the HVAC. It is now 6pm and no one has shown up. If youre in need of any HVAC service, I encourage you to look elsewhere.Update 05/24/2024 6:19pm:I received a call from yet another scheduler. He informs me the technician is 3 minutes away. Due to the flakiness Ive experienced from this company thus far, I ask is it 3 minutes or 30? I give him the rundown of events over the week--a Tempo technician came on Monday, and said the new home team would have to come out to diagnose the issue. An appointment was scheduled for Thursday afternoon. No one showed.The scheduler then proceeds in a condescending tone asking well, what do you want me to do? I want you to have a technician come out to properly line the drainage for the HVAC you installed 6 months ago? Im not sure why this is a difficult request.This issue should have been resolved during the 6-month HVAC inspection on Monday. Sounds like Tempo doesnt inspect or correct much of anything. They would have to show up to their scheduled appointments first.

Part 1: From the appointment call to the completion of the job, they are one of the best. Fernando Perez came and diagnosed the issues with my air-conditioning unit. He not only completed the job to fix my A/C issues but also identified a plumbing clogged up issue while fixing a drainage issue on my A/C unit. He then referred me to his other tech to fix the drainage clogged up issue with free of service call charge as referral. They are professional deliver what they promised. Fun to work withEric, who came to fix the drainage issue, was awesome, too. He was quick, efficient, and get to the point kind of guy! So shout out to Fernando Perez, Eric, and another Fernando who came with Eric!Part 2: I had a bi-annual maintenance review on my plumbing today, 4/2/24.Devin and Jay came. I was hoping Eric, the plummer guy I like, came. But Devin and Jay were more than professional. They fixed four faucet leaks (master bath, powder room, upstair bath, and kitchen). Their attitude was to do the job as their home. I was happy with their professionalism, courtesy, and attitude. Two thumbs up 👍 Devin and Jay for the job well done! Thank you!

Tempo Air continues to be tops in customer service! Our latest inspection went great and Jordan and Fernando couldnt have been more thorough and professional. Its such a relief to work with a company these days where you actually feel like you get your moneys worth in terms of service (with so many other companies not living up to that expectation!). Once again, cant recommend Tempo Air enough - thank you!

Jay and Devin did great job doing my annual water heater maintenance. Rob did a good job with my a.c. Tune up. Recommend tempo for everybody!

Tempo air was amazing for my plumbing problems. Jay was a great help either his recomendations and repairs. Great job Jay and the Tempo Plumbing team!

Good experience! It was easy to schedule an appointment and the representative explained what to expect and details about the services offered at Tempo. Edgar arrived within the time frame given and was professional and courteous. He checked everything and took care of any issues.

Tempo installed our HVAC system and now maintains it. They are a wonderful company, very responsive and service-minded. Alex is an awesome tech, so professional and really knows his stuff! Highly recommend this business!

Great to have Randy back in rotation because he really knows the systems! Such a great guy on top of it! Hes the #1 tech I ask for each time!

Jay did a great job and was the most thorough plumber we have had with our 11 years with Tempo.

Our first visit for our new maintenance contract. Reminder text and phone call when tech was on his way were promised and good communication. Tech was personable and professional. Don’t have much experience with alternatives in our area and it’s too early to really know if system maintenance is spot on, but it seems promising.

Jay and Fernando did a great job with fixing our clogged sink. Their drain cleaning service was quick and professional.

I called Tempo regarding my furnace not heating and they were able to arrive same day. The technician happened to have the part with him, so we were fixed up. I suppose I was confused on how much I was to be charged. I thought the “replacement labor” included the service charge. But it was the service charge on top of the replacement labor. This could have been better explained to me. Well, at least we have the heat on again!

Received call from dispatcher saying tech was on his way and boom tech was on-site less than 5 minutes. Alex was very thorough and professional on providing service to our AC system. Highly recommended finding honest people is very hard these difficult times nowadays. Thank you so much Alex and everyone from Tempo Air.

Jay came highly recommended and did a great job on his first visit. Ray with A/C was extremely helpful as well!!

We had Alex come service our HVAC and he was great! He was very knowledge about the issue and was able to quickly address the problem. We now have cool air running in our house. I highly recommend Alex and Tempo Air! I will definitely have him come out again to service the HVACs at our new house.

Jay did a good job with my water heater maintenance. Ashley did great with the coordinating. Excellent

Jay did an outstanding job informing ne of my plumbing during an inspection and helped with a couple of small fixes . Great work!

Weve been using Tempo for over 15 years now. Our Service Pro is Ray M. Hes a true professional in every way. Hes always so friendly, always on time, always meticulous and thorough. He provides outstanding service, keeping our HVAC system in tip top condition year after year. Wed highly recommend Ray, and Tempo, to everyone. Thanks, Tempo, for the great service!Jays plumbing service today was outstanding! Were very satisfied with his fast and efficient work! Highly recommend Tempo plumbing!

We are grateful that we selected Tempo Air to service our plumbing issues. Eric Stewart is a great plumber. He assessed our problem and planned it out very well so that the repair will do the least damage to the construction of the house and corrected the problems. This was a big project. The house was recently purchased by us and it seems that the leak and sewer smells were due to disconnected pipes from that of the main sewer lines. The tub and bathroom pipes were floating just below the foundation spitting out all the waste water to the bottom of our house, going nowhere. Eric and team resolved this terrible problem with quality work. Thank you.

Our AC stopped working last week and my wife made the call to our home builder for an emergency service request. Thankfully they put us in touch with Tempo Air. Gabriel came by and almost immediately diagnosed the issue and had us back and running quickly. Wanted to thank Gabriel for the amazing service!

Devin and Jay just completed my plumbing check-up and provided outstanding expert service. They went out of their way to check everything and make reasonable recommendations for improvements. This was my first appointmebt with Tempo on the plumbing side and I felt like their most important customer! Strongly recommend and appreciate this team’s dedication and professionalism!

Gustavo was so thorough in assessing my unit. He also detected that my thermostat was not fully functional and preferred solution for me. He truly went above and beyond in getting to the root cause and has saved me a lot of unplanned expense.As a company, it is clear that the service ethos is important because everyone that has come from Tempo had been professional, detail oriented,helpful and friendly. I will recommend this company over and over again.

Edgar from Tempo Air was knowledgeable and courteous. We recommend Tempo Air for services!!

Marquis was incredibly helpful and professional, hands down the best service I’ve seen from any HVAC professional (even when I got his name wrong!) Truly grateful!

Jay did great work and thoroughly explained everything to me

Randy Newkirk has been my tech for many years. He is the only one I trust to be thorough and he never tries to sell me anything I do not need. He is always on time and a pleasure to work with. He is an asset to your company an I appreciate him tremendously. Debbie B. - Little Elm, Texas

Jay the plumber did great work on my water heater maintenance . Jordan from HVAC did great as well. Great job.

Randy came to do our semi-annual maintenance, and could not get the heat to come on. The entire unit had been installed about 4-5 months ago, and the thermostat wiring had not been connected quite right. He resolved that issue and completed his check of the system. Very polite, professional and probably spent twice as much time as the check-up would normally take.Thats why we have used Tempo for 25+ years, great service!

Responds to phone calls quick and tries hard to replace your AC unit on time. Overall my experience with them was a 10/10 changing my house AC unit

Everyone Ive encountered at Tempo Air has treated me as a valued customer, been kind, responsive to my needs and has done their job professionally and well. I cant praise them highly enough.

This company is responsive, friendly, the techs always know every aspect of whatever they come to look at (I have a plumbing and hvac contract). They don’t try to sell you something you don’t need. The dispatchers and other office personnel are just the perfect blend of friendly and professional. This is a great company.

Jay dod a great job with his drain cleaning service. Jordan was a great help too in the past.

Alex did a fantastic job explaining the issue. Also he did not assume I was going to want him to do the work on the spot. He offered to give me a quote. Of course I did ask him to do what needed to be done. Poor guy got eaten alive by ants from a giant hill near the unit & still remained pleasant and professional:)

Ray did a fantastic job assessing the problem with our a/c unit and advised us every step of the way until the repairs were complete. We highly recommend Tempo Air for all your heating and air conditioning zero.

We are Tempo Air customer for over 3 years. They have excellent customer service. Management and technicians are professional and personable. We highly recommend Tempo Air for HVAC and plumbing maintenance and repairs.

I had scheduled for tankless water heater maintenance service. The appointment was rescheduled a couple of times. The technicians were professional and thorough. Would have been good if we could get a report of what was done.

Updating our original review to thank Tempo for their service. Stressful situations always made easier, professional & consistent techs and amazing customer service are a few reasons we have appreciated their AC and Plumbing services on our 1970s Dallas homeAnother positive experience with Tempo! Quick, professional, and efficient. John has always taken great care of our old pipes and comes up with long term solutions, not just quick fix.

Jay did an excellent job informing me on my plumbing system and fixed my basket strainer and water pressure issue. Great service from tempo plumbing.

I have had 3 cancellations for service not initiated by me. Customer Service I thought did not exist with Tempo. Finally, I received service from someone, knowledgeable, respectable and worth the wait. Thanks Mike. I only want Mike for my Winter service to be scheduled in November/December 2023.

Weve been a Tempo customer for over 20 years. They just replaced an HVAC unit for one they installed 19 years ago. They did the general maintenance during that time. Weve also used them to replace hot water tanks. Their technicians are knowledgeable, professional, and courteous. After this last installation, our attic was cleaner and better organized than they found it.

I had the worst experience. First the technician talked down to me the entire time he was here then he took my system apart without asking me and charged me 400 bucks. Now my system doesnt get cold and it makes a horrible loud sound that I can hear all the way in my house. None of these issues were happening before this techican came to my house. All I needed was my thermastat to be replaced. I think its terrible what these people are doing to hard working families to make a buck. Mark the manager is the only person that tried to make it right.

Asked for appointment no earlier than 9:00 AM. At precisely 9:00 Hugo knocked on our door. He was courteous and professional and quickly diagnosed and solved the problem. I have used Tempo before and highly recommend them if you need AC service.

On April 20, in rush hour traffic, Tempo Air van 294 was driving like a maniac and literally ran me onto the shoulder and nearly into a dividing wall and causing me to pick up a nail in my tire from the shoulder. The male driver was weaving in and out of traffic, flooring his engine so loud I could hear it through a close window and over my radio, cutting into spaces half the size of his van, and making the roads unsafe. I was able to get the van info and called Tempo Air. A nice lady took my info, expressed sympathy and said she would pass it on to the fleet manager, who would contact me. As of writing this, I’ve yet to hear a peep. If Tempo Air is employing reckless individuals like this, and not placing a premium on both their safe driving *in a company van*, and both the liability and bad image this presents, I would not trust them with even basic service. I certainly won’t ever be calling them, and I’d advise you against it as well.PS Kudos to a well-known Texas tire store that fixed the flat and DOES understand the value of their image.

I am so disappointed in Tempo and their level of service to customers. We built a new home with Drees in 2021-2022 and have received nothing but poor, unprofessional service from Tempo Air each and every time we have had to call them - which they never want to talk on the phone and prefer to handle things through email. Each time we call or email to discuss any concerns we have or questions, we get the run around. We had a guy come out 8 weeks ago for a list of things and he did one thing on the list and left. We called to get him back out there and was told it would be 2 months before they could come out here! TWO MONTHS! When the guy came over today (I have the video) he leaned against the house and acted as though he wasnt going to come in and said he didnt understand why Tempo sent him out there - are you serious right now? For the square footage of our home and what they installed, they should be embarrassed and they wont make it right. The guy finally comes in to check to see why the upstairs (which is not a very large space - about 1/3 of the downstairs) wasnt pushing out cool air and why it runs all day. He tried bringing up conversations from the prior visit and tried instigating conversations that he knew would get us upset and we asked multiple times to move on and focus on what we asked them to come and do today. We got the runaround, the guy avoided the question and was only worried about how we should be charged for a $100 service call today but instead was going to charge it to Drees. He finally ended up telling us that it was the setting we had the fan on - (Which Drees NEVER walked us through the units and all of that like they should have), so we were hoping this guy would have been a bit more understanding and explain some things, but we clearly were expecting too much. He adjusted the fan setting and said, well, expect higher bills now and basically left. Just unreal - I dont understand and I will only use Tempo if we have to. There are a ton of better companies out there we will support and recommend. Stay away from Tempo.

We are so happy with the service we got from Jay! Clog was fixed so quick when we had company over the weekend! Thanks for the professional service!

I spoke with Ashely and scheduled plumber to come out to service my water heater I would just like to say that she was very polite and positive attitude and helped me get my problem taking care of as fast as possible you can tell she’s passionate about her job and customer satisfaction is her priority I would highly recommend tempo to anyone in need of plumbing help!!

We’ve used Tempo for the past 5-6 years. They’ve installed 2 new HVAC units as well as a water heater and general maintenance. Competitive prices, responsive, and professional, we’ve never had a problem getting them to come out and service our property quickly.

Jay was a great help with all of my plumbing needs. He has no problem clearing my clogged drains in no time.

Mike is fantastic. He was able to quickly diagnose the issue and replace the damage components to get my a/c cooling again. Mike also checked on the other hvac systems to make working order.

Just want express my gratitude and give high praise to the work ethic, professionalism, and most importantly the honesty of Eric & Fernando who went above and beyond their service call to my home…As a customer i can’t stress enough the integrity, efficiency, and above all honesty that both Eric & Fernando showed me

Jay did a great job with my water heater maintenance. Ashley did a great job with setting up the call.

I want to recommend Gustavo Gonzalez for any technician services from Tempo. He is professional, friendly and definitely knows the HVAC systems. He explained the system extremely well and what he did. His attitude was positive and made you feel like a valued customer. Gustavo is definitely an asset to Tempo Mechanical Services. I will definitely request him for all my services from Tempo.Thank you, Kay

We just bought a new home, and the builder told us to reach out to Tempo for our HVAC system for warranty registration. I spoke with one of their representatives and she stated that they get it taken care off. And I should receive email for confirmation. I waited for a week, but havent received any things, I then did the warranty register myself for 10 years. If I would believe and continue to wait I would have missed the 30 days registration deadline.

Randy has been servicing our HVAC for years and I cannot say enough about what great service and care he gives. He is a pleasure to talk to and he has incredible integrity.

They undersized our system and say more than 4 degrees different on the thermostat and air temperature is not an issue. Now we can’t cool our gym to a comfortable temperature in the summer. I would not recommend this company.

Tempo has been great to work with. Responsive service (often same day), knowledgeable techs, and fair/honest to deal with. Definitely recommend.

Needed a new temperature sensor board for a Lennox hvac system about a year ago. Install went fine. A few weeks ago I started receiving the same error message. I called to find out if it was still under warranty. Im now 4 or 5 calls deep trying to get someone to answer that question. All they want to do is send out a tech for a service fee just to tell me if its under warranty? You cant simply look up the part replaced and say yes or no? Customer service (Patricia?) says shes ask her supervisor but never calls back. Last time I asked to be transferred to a supervisor. Left Mark Flemming a voicemail only to, unsurprisingly, not receive a call back. Good luck with post sales support from this place.

The A/C techs and plumbing techs collaborated well and fully resolved the A/C drain blockage issue. The dispatchers were very responsive and sent help as quickly as possible given the high demand due to unusually extremely hot and humid climate this week.Jay did a great job taking care of a slow drain and fixing a leak. Thanks Jay!

Tempo is simply best service and I have used several different companies. They are very efficient and I use the same technician named Keven. He is very knowledgeable and easy to work with!

This was our first experience with Tempo Air, and we were beyond pleased with them! Our technician, Bryan, was excellent. He was punctual, knowledgeable, and efficient. We were so pleased, that we signed up to become members! It feels good knowing that our ac and heating needs are in good hands. Thanks Tempo Air!

We have used Tempo Services for about 7 years and are very pleased with their service. Randy N is always our tech and he just came out and performed our routine check up. Randy is always very professional, courteous, knowledgeable and on time! Randy is a very nice man to deal with and is certainly an asset to Tempo.

Mike was incredible: he was on time, worked on making sure our air conditioning system was in perfect running order, and even did some extra maintenance work to make sure the system would work at maximum efficiency. He deserves a raise!

Every single person in DFW should avoid these people. I unfortunately bought a new house that the builder contracted with this awful company. My AC went out and it is currently 84 degrees inside. Now, I moved into this house 1/17, and it is now 6/11. Not even 5 months, and more than half of that time the AC was almost never used, so that gives you an idea of the quality of service/parts you can expect with Tempo. I placed my first phone call at 1130am and was told someone would come out today. Shortly thereafter, I received a call back from the same person now saying it would be Tuesday, but that Im on a supposed wait list and that the dispatcher would contact me. After still hearing nothing from the dispatcher I called again and requested it be escalated. I wanted to speak with the dispatcher manager as well as the service center manager. An hour later of hearing nothing, I call again. This time I talk to a manager who says he will escalate and call me back in 30 minutes. An hour later he finally calls back and I still have not talked to the dispatcher and nothing has changed other than it just getting hotter inside and outside. 4 hours have passed, and had I known, I would have just called and paid a different company to come out and get it fixed TODAY. If you want a company that actually cares about you, your family and your pets, GO SOMEWHERE ELSE. The builder has been informed about how awful this company is, and I truly hope they find a different AC contractor so no one else has to go through this.Edit: The dispatchers never called and the manager I spoke with never called back as both were promised. However, a tech named Marquis did show up, to my surprise, as no one bothered telling me they did find someone to come out. Marquis was a really really good guy, and worked really hard for 2-3 hours in high 90 degree weather and was super nice the whole time. I give him 5 stars. Its unfortunate he has to represent the people I was dealing with.

Jared Sinclair was knowledgeable, professional and did a great job explaining the condition of my unit and what to expect in the coming year. Highly recommend.

Jay was fantastic and very thorough with our annual tempo maintenance. He taught us a few things and even gave us a few reminders for the future.

Bryan has always does great work for us. We trust his judgment and advice, and really appreciate his professionalism and commitment to our heating and A/C system running smoothly.

Aime (Scheduler) was very courteous and professional. She did a great job scheduling my appointment, confirming the details, and setting my expectations.Jynese (Dispatch) was very courteous and professional as well, great job.Mike M (Service Tech) knew what he was doing and quickly diagnosed my system and had it back up and running within 15 minutes from time of arrival. He was very professional, friendly and respectful as he took off his shoes before entering and made sure the system was running properly before he left.Overall is was a very good experience and on a busy summer day, Tempo was able to respond quickly and had me back up and running again within hours of my initial call.My only negative feedback is the overall price, in my opinion its definitely high. $93 trip charge and $186 for the capacitor and labor to install. The ballpark price of a capacitor (Google search) is $20 - $40 and it took less than 5 minutes for the technician to replace. I realize there are other expenses, such as troubleshooting, warranty, profit, overhead costs etc... that go into the price, but $186 for a $30 part that took 5 minutes to install seems high. I was pleased that I received a 10% military discount on my total bill - thank you!

Tempo has been servicing me since my house was built which was 16yrs ago. The customer service is great! They call you when the Tech is on his way. The thing I really like is that they dont send different Techs every time they service you. Mark has been my Tech for years. He is very nice, fast and always have a great conversation for you...just a great guy. Thanks Tempo for hiring great customer service oriented people.

We have been with Tempo since 2005, when we purchased our home.We have been very pleased with our service.Mr. Randy Newkirk has been our regular service technician and he has always been pleasant, professional and hard working. Mr. Newkirk also has great communication skills, which is greatly appreciated by us.

Tempo has been servicing our units for almost 3 years now, and they continue to provide first class service on every visit. Our most recent technician, Mike H., was extremely friendly and professional. He was very knowledgeable, and took the time to explain everything he was doing, along with making some suitable recommendations. He even went out of his way to address a noise issue coming from one of the ceiling vents, which is now much quieter. The quality of work speaks for itself, but if youve got friendly people to work with, that means just as much. Thank you for always taking good care of us!

I just want to say that during my troubles of having my HVAC system repaired while communicating with the builder and tempo air, the customer service I received was the best I have ever had.I want to thank Pamela and Ashley especially (quite literally the best customer service Ive ever had).They were very aware of my problem, was attentive, reached out several times, quick about trying to resolve the problem. If I were tempo air, I would pay whatever it takes to keep them on as long as possible. I also want to thank the manager here even though I never got to speak to him directly or know his name. On the day a leak was found, he sent over a technician immediately and said we will bill the builder or cover it completely.The technician that helped me the most from Tempo Air was Mike Haghdoust. If you need a problem diagnosed and fixed, I would highly suggest asking for him. He helped expedite the fix for the problem drastically as he was able to correctly diagnose the problem.I want to thank Leon and his team as well that came out and replaced a huge part of the unit (the coil). They did an excellent job, was thorough and double checked to make sure everything was working. Leon walked me through everything that was wrong, what they did to fix it, what they replaced and why it was broken to begin with.My builder Yasha was also amazing in this whole process, but I want to thank the whole team here at Tempo Air that helped me through this HVAC disaster. Once again, huge thank you to Pamela and Ashley here for the multiple conversations we had to fix this problem over the course of 2-3 weeks.

Jay and Jordan a fantastic job with cleaning my sink drain and everything is running perfect now! Great job tempo plumbers.

Our Technician Ray was awesome. He walked us through everything that needed a repair making sure we saw and understood the need. We have worked with Tempo since we purchased our home. I would recommend them to anyone.

Everyone was so courteous and friendly. Ray walked me through what he was checking and what caused our problem (note, don’t be like me, check your outside unit to see if it needs to be hosed off). This is the 2nd time I’ve used Tempo, and I’ll keep using them.

We have been using Tempo Mechanical for over 13 years. Always pleased with the service, courtesy and always prompt!! We got to know Randy N through the years and always request him for service. A pleasant man who knows his way around heaters and air conditioners. Great Job Randy and thanks for the years of good work.We do appreciate everyone at Tempo from the receptionists and all the engineers . WE are fortunate to have you on contract. Life is easy with Tempo.......Thanks again

Edgar solved our AC issue. After a service call with a different technician found nothing wrong, we persisted and finally had the issue figured out. It was the thermostat. So, a zone that was approaching 80 degrees just needed a new thermostat after all. Whew. Thanks to Edgar who was knowledgeable, helpful, and figured out the problem. Appreciate the help!

Eric Stewart is definitely a master plumber. We had a water leak from our condensation ac pipe under our upstairs bathroom sink. He was very patient and thorough in determining if it was a water leak or ac leak. He repaired the pvc pipe and fixed the leak quickly.

Great company and service. Supervisor Mark is the best and technician Bryan was wonderful as well. They do great work and have been with them for over ten years now. Recommend highly.

Mike Coil was excellent. A very honest gentleman. I actually liked him more than the actual company. I had a service guy come twice within the the past 6 months for servicing and the issue I had was definitely something that should have been caught previously. Super frustrating to have to pay more for something that is just maintenance and I already paid for. I want Mike C to come to all of my servicing from now on his honesty and attention to detail is invaluable. Kudos to Mike C.

The customer service from start to finish was great. We were able to get a same day appointment with no hassle. Fernando was very courteous and knowledgeable. Our a/c was up and running in no time. Great service. Don’t hesitate to give them a try.

Randy Newkirk provided excellent service and explanation of the problem. He was on schedule and quickly diagnosed the issue. He spent the time to repair and fully test the system to ensure all was well. Randy is the BEST!

Jay Lundberg did a great job diagnosing the issue and resolving the problem.

Mike was fantastic. Incredibly helpful and kind! Looking forward to the rest of my service experience with Tempo as we get this issue knocked out!

Great service today. Very professional, genuine and informative. Did his duty to manage my expectations on a 20+ year old unit and offer to replace it and was not pushy about it. Very satisfied.

Tempo A/C installed our systems in our home and we have been using them since 2012 when we purchased. Once we got Randy Newkirk, we have had the best service ever. He’s almost like family he’s been here so much. Randy is always thorough and he knows his job very well just a professional all the way. He is familiar with our home and if there is ever an issue he very clearly explains the solutions (if there happens to be anything). Very pleased to be a customer, keep up the good work!

Jay and Devin did a wonderful Job replacing my broken flange in my apartament. Everything is working great now. Thank you Jay and Devin!

A tech named Jacob came by my house today and found the problem I was having with my heater within 10 minutes that other technicians failed to find. Really appreciate him being so thorough.

Mike just serviced my address and he did a splendid job. He made sure to kept me aware of all the things he was doing and why it was important for me and my family. He also went above and beyond to make sure my experience was great. While dealing with this crisis, he used all the precautionary steps to make him and my family safe while performing his job.

I wish this type of Quality and professionalism could be found with every company. Tempo has very knowledgeable and highly motivated employees who come in and execute what needs to be address aswell as really listens to your concerns, they will explain everything to you and walk you through it all. I had Fernando P. Come this time and he was incredible! I had a complete replacement of my system and duct work last year and they have been on top of making sure everything is still working properly and when my water heater went out they were here first thing in the morning with a brand new one to replace it. I give them 10 stars on service, quality, knowledge of the trade, professionalism and customer service. They have made a life long customer out of me and my family

Tempo has always done a great job for my family. We have been with this company 10 plus years and have never had a problem. Rubin helped us this time and did a great job. He was very friendly and knew what he was talking about. I would highly recommend Tempo Air to everyone I know.

Edgar T from tempo was here at portofino. He did a wonderful job. He was really pleasant, and took his time to figure out the problem. And he got my unit up and running

Another glowing review. Bryan came out right on time as always. Did my spring tune up. Unfortunately, the cottonwood tree on the lot next door was choking it up and it required a deep cleaning. Pricing was fair and they did a great job. Unit is running great!

Jay went over and beyond I highly recommend Temple Air he will NOT DISAPPOINT. My drain is flowing

Jay did a great job with our water heater maintenance . Ashley did a great job with the coordination.

I had another company come out to do a spring AC system tune-up and they told me I needed my coils replaced. I had Tempo come out to provide a second opinion on my system because they had originally installed it when my house was built four years ago. When I called the office staff was very accommodating, getting me an appointment the next day and providing a 2 hour window for the service. My technician Rick showed up a few minutes early and was very straightforward with me about the condition of my AC system and what my options were. I appreciated his candor and helpfulness.

Ray M. came out to our house to service our A/C unit, he was very cordial and professional. He took his time and explained what was going on with our unit and made is recommendations to us. Every step of the way throughout the decision process we felt no pressure, ultimately, we had him upgrade the recommended and we were happy!

Fernando did a professional work but communication needs to improve. Nobody told me that visit fee was for 30 minutes ( he charged the original fee). Nobody told me that diagnostic has an additional charge. Then , they cleaned the unit with my water and hose and charged $245, bur once again, Nobody told before doing it

Randy N. (Technician) from Tempo Air was very knowledgeable in his role and the inspections of our 2 cooling units. He was able to troubleshoot why 1 of our cooling units was not functioning properly, and he explained in details, answers all my questions. I also learned a lot from his visit, so that next time i can also check on my own the simple steps.It also helps that Randy was polite, very respectful and understands customer service relations.In the end, our home is now more comfortable after he fixed the issue. Highly appreciative of his help and effort to ensure we are back to normal. Thank you Randy!

I went with Tempo since the brand was referred by our neighbor who is in the construction industry. We were facing issues with our ac unit and needed someone to come in - good part with Tempo was that they could send someone in the next day which we found was hard with other players that we reached out to. Randy was assigned and he spent almost 2 hours and left certifying that the ac unit was in good shape. While he was here, he did rectify a connection issue with the Nest which per him resulted in some ice formation. This was on a Friday afternoon and come Saturday, the unit is again giving issues - the temperature inside the house was in the 80s making it uncomfortable for all of us so much that we ended up sleeping upstairs which is served by another unit. We called Tempo and were told that a Tech would come on Monday. Mike came to our home and did some tests - the issue we were facing is that the unit was turning on for a little bit, every now and then. He quickly identified the problem and mentioned that the contactor needs replacement. He had the part (not OEM but some other brand) and confirmed that it is a reliable option which they use and comes with a one year warranty.Things that didnt go well for us,- Even when the visit was for the same root cause which surfaced within 24 hours, their initial position was to charge for the visit. The first visit was charged 161 dollars. I had to push back to get the charge waived off- The cost for the spare part was ridiculously high. I looked up online and found that the price was below 50 bucks and Tempo charged me 318 dollars. I did bring that up with the Tech, he mentioned that it is their price and comes with a margin.- Through both interactions, none of the techs explored warranty claim options, with our manufacturer Lennox. This is something that can be done by any service provider - we figured that subsequently. Since this was not done, customer orientation is questionable.- Both Techs tried to sell the annual contract for maintenance which is for 360 bucks - you get 2 visits and discount for parts covered in that- Not sure why Randy didnt check contactor in the first visit - he checked the capacitor and certified it to be good. If there are multiple parts that can lead to failure, shouldnt all of them be checked to avoid inconvenience to the customer!!!I am very disappointed with the overall experience and their pricing strategy on parts.

Tempo personnel are professional, helpful and efficient. I have always been satisfied with how quickly they respond, and with their work. Jose Chavez does all my fall and spring inspections and has worked on my system for years. He diagnoses problems quickly and I am always confident that my system will be up and running before he leaves. Great folks who take pride in their work.

Adan arrived on time, quickly diagnosed the problem and fixed it. Also, he suggested I get some more filters for my unit, and ordered them for their next scheduled visit. Overall, he was nice, courteous, and effective. Great experience.

Jay and Jordon, came by and took care of my HWH. They were patient and answered my questions and also cleaned up after themselves!!!! I really appreciate Jay, going above and cleaning up the areas they dirtied.

Excellent communication skills. Extremely polite. Technical info was impressive. Very confident and trustworthy.I would like for Gustavo to be our regular service person.

I get this guy every six months for our periodic check up, and he is the absolute best. Very nice in explaining what he is doing, always a great attitude and pleasant to speak with, Mike has been a great help in not only keeping our system up to date and in perfect working order, but also in giving suggestions on what will make things better for us in the future in avoiding problems. He is very knowledgeable and willing to discuss all questions and concerns. I highly recommend this man for your service, he is absolutely a top notch tech and a very nice guy as well.

They were friendly and competent; however, it was a simple fix that could have easy been handled over the phone in 60 seconds would.When the technician knows exactly what was going on before he even looked at anything and all it took was flipping a switch, yet they knowingly come out to do a service and charge you $100. That doesnt exactly build a great deal of consumer trust. I will take my business elsewhere next time.

Ray M. did a good job explaining the service and went over it after it was done to make sure I was happy. I have been with Tempo for 10 years and have always liked the service given. P.S get Ray a new iPad for signatures as his was cracked so made it hard to sign. Thanks