Century AC Supply

Today I went into this business and needed an a/c capacitor. the salesman explained that they only do wholesale business, but he reached behind and got a card for another shop and explained they sale to the public and could help me, he also gave me another business but said that business might not have the correct part I needed. I must admit that he was very kind, and was impressed how he had helped me. I was able to get the part we needed. Now that is what I call excellent service from both shops

I enjoy coming to Century Barker Cypress! The team is very knowledgeable. And fremdly.

The call rep pushed me back into the que at 4:50pm when I getting my unit info. I asked to wait however, 30secs was way too long. The store closes at 5. The rep was trying to get off early which I understood by their tone, language and in ability to allow me to open up my notebook and read the model number.What high standards? I have little confidence that leadership has an influence on their employees. The impatience is understandable, but allowing that emotion to dictate your behavior is unprofessional. Standards should be set and held. Management might lack the skills, training, etc, to enforce the guidelines setFor their employees.The call reps actions are not a reflection of themselves- but show the culture that the administrators think is acceptable.. How is this the companys behavior? Your employees lack guidance.

Donna was extremely helpful. Called for a warranty oem fan motor and she was very polite and professional. Afterwards I had a little trouble getting the fan motor out and ended up being 15 minutes away at closing time. I called Donna and explained my situation and she was nice enough to wait for me to get the motor. Will definitely come to this location again.

Had a bad experience with Epharim. He was rude and unwilling to help. Lost 1 hour of my time with him and in the end he send me away to go to another place to buy the part I knew they had cause we had called ahead. I asked for the manager and she was nice and helped me and got me out of there in about 15 min. That is the only reason Im giving 2 stars because of Donna. She apologized but unfortunately damage done. What made me even more frustrated was that when she was trying to help me he was calling her on the line from a different phone trying to convince her not to sell me the part. Our business does work for a large multifamily residential company that has several properties throughout Houston area and all he needed to do is pick up phone and verify and he wouldnt. I dont understand if they are in the business to sell why are they refusing customers or unwilling to provide good customer service.

Always smiling faces and very fast service

Counter sale personnel is the best out of all the branches that I have been in Houston they have always treated me with respect and are very nice people and I mean all of them.Will highly recommend them every time I get a chance.

The bold head guy very rude has no manners and don’t know how to treat clients who spend tons of money with them I will never come back to this location ever again .

Friendly staff and very reasonably priced parts. I was price watching other stores and the prices on the items I wanted were 4 times less here! I am not a licenced anything and they sold me the parts. Im guessing it all depends on what youre trying to buy, ie chemicals vs pvc joints.

Super slow supply house, ac guys work in attics so unlike your warehouse workers they dont like waiting around. Buying a roll of silver tape is like financing a mortgage. Update- now that Ive made a bad review they restricted my account lol, best restriction Ive had

Wont sell to you unless youre in the business. No laws prevent laypersons from buying the parts. It just their policy. A discriminatory and bogus policy. Go elsewhere. Other supply places use common sense and sell to capable grown adults.

Spend 20 minutes driving over here to get at air filter, after I called, asked if they were in stock, and got a price. After I show up, I stand there for 15 to 20 minutes after one guy goes and looks and cant find it. Sends the 2nd guy he cant find it and then they tell me they dont have any stock. Wont ever be coming back here.

I was unable to purchase the electrical item I needed there because I did not have a commercial account. The people there were still very friendly and gave me the name of a location who could me the part I needed. Highly reccommended.

Absolutely best supply house around! Always friendly and helpful.

Prompt services with knowledgeable experience! All employees are very polite and willing to help customers! Fantastic! !

Always have what I need in stock. The staff is very helpful and informative. Highly recommend to stop by for your HVAC needs.

Gulf breeze a/c, greatly appreciates ms DonnaAnd her crew at the barker cypress store.

If youre not an HVAC contractor dont bother, they wont sell to you, regardless of your competency. Apparently they only want contractors money. Go elsewhere.

Great service, always very polite and quick to task.

They do not sell to the general public. Staff was courteous

Debra and Mike is the best! Always good help!

Best customer service All the employees are very professionals

Always have what I need. Shout out to Ms.donna and the counter gang.

Best costumer service in town!

Best counter staff and manager in all of Houston area

Efrain the sales man and Donna they are amazing

#1 Supply House And Good People That Take Care Of Business

Fast, friendly service had what I needed

Always!Great customer service

Very professional and fast service

Fantastic customer serv.

Always good quality service

Frienly and profesional employees

Great Customer Service

The personal are very kind.

Great service

I Love Donna

Great!

Excellent

The crew o

In this place there is a little bit of everything and good quality to work the air conditioners. I recommend it. 👍🇨🇺

Very good service from the entire team, especially from Mr. Efraín.

Great wonderful authentic staff....

Very professional I liked it

Very good service