DEWALT Service Center

Customer service was fabulous, I went in with a non working reciprocal saw, battery charger and battery. They replaced the charger and battery for free. And they repaired my saw for free also. Of course I had to show them proof of purchase. But I definitely recommend this place!!

My Black & Decker Pivot screwdriver malfunctioned. When I did an internet search for a factory service center, I discovered this business. They do not sell DeWalt tools. Its strictly a service center.The associate who assisted me was very friendly and helpful. Since my screwdriver was still under warranty, they replaced it with a new one. I was very satisfied.

Great place to get new equipment, and damaged and/or used equipment repaired.

I hopefully still have my impact there, Ive been in the hospital for a month nearly. Ill find out.

Needed a battery replaced. Quick and easy. Great service.

These guys did me right by taking care of my issue with my electric string trimmer (dead motor). 5 stars for their customer service and handling of my issue. Overall 4 stars, though, because they are only open M-F until 4:00p, and are about 55 miles from my home. Had to miss a couple of hours of work to deal with this issue.

Amazong place. I had bought 12 AH batteries for my tools, and 2 new ones went bad. I showed them the purchase date within 1 year, and boom, two new batteries! Amazing service and warranty honoring!

Took my tools in promptly, and fixed me up 👍

It would be really thoughtful of DeWalt to update their Google listing to Temporarily Closed. This way, when those of us that have to drive through an hour and a half worth of traffic to reach your location, will receive an audible message stating DeWalt may be temporarily closed.....What a waste of time, money and gas. I could have bought a replacement from a competitor for what this just cost.

Very friendly environment..talked through the issue with my miter saw. They even helped with some basic repair. They work by lump sum..$250 regardless of simple or complex repairs. Would have gotten 5 stars if the repair cost was more flexible

As BW Granite, we work directly with DeWalt when we need repairs with our tools. The management and the team are extremely helpful, quick, and knowledgeable about their tools.Hakan is usually our direct contact, and he helped us get the right tools for our fabrication services.We highly recommend them.

Service representatives very helpful and attentive, they wareantied my guaranteed tough Dewalt battery without any hassle.

Dropped off this Hammer drill hope they will repair it and bought me this miter saw on the way out......was a good day

I’ve been there before, great place for repairing your tools ( not cheap) but sometimes it’s better to have your tools repaired instead of buying a new one specially if that tool is an expensive tool.

Turns out it was the only place in Houston that could repair my air nailer. Took a week and was ready price was reasonable. Only draw back location not easy to get to or convenient. Otherwise Im satisfied I have a working nailer again.

So glad to be able to get repair parts for my planer. Good service.

Amazing facility - Love the staff and how helpful they are. In addition, I purchased one of the used items which came with a 90 day warranty. Well, as luck would have it, it messed up on me. I took it back and no issues, no questions....they took it in to repair it. Well, then life happened, holidays and good lord know what else...AND...every time i thought it, they were closed. I was for sure it would have been treated as an abandoned tool and resold...but much to my surprise, I came home to see a package on my front door step with my drill in. Totally unexpected and very much appreciated.Thank you!

Costumer service is friendly. However, the estimation for repairs is wrong. A year or two ago I took a nail gun to get repaired. It took almost a month to get it repaired. I currently have a table saw in for repair. It has been a month. I would call weekly to check the status of my repair. Always the same answer were expecting a shipment this week. I called today and turns out the part was never even ordered. The associate told me they will ship it down from Dallas.I would rate higher if this Dewalt Service Center would be more honest about their repair time estimations.Additionally, not checking if the part was even ordered has kept me from giving a higher rating.Again, costumer service is friendly, and I appreciate that, but there are still some flaws that need to be fixed in order for this Dewalt Service Center to be excellent.I hope that these issues can be addressed for future costumers.

Awful service. Sent in my Porter Cable 20v drill for repair 6 weeks ago. After numerous calls and emails nothing. Finally spoke to Kevin? 3 weeks ago and he said it was there at the West Little York repair center and should be ready in one week. still no phone call or email and nobody answers the phone. Porter cable tools are Ok, not the best quality but good for the money, but when the service is this poor it makes sense to buy better quality tools.

Always great service! I am a huge DeWalt tool owner and have to maintain my entire crews DeWalt tool also. These folks keep me going.

I took my 2 month old DeWalt pressure washer in for repair due to very low pressure. They had it for 2 months and finally let me know that they couldnt do the repairs under warranty. They confirmed that the pump was the problem and that the pump had a 2 yr warranty but that they still wasnt covered. They them gave me the wrong number to the warranty dept. Ive now been on the phone with them for an hr. AGAIN this is a 2 month old pressure washer. And now the warranty company is saying theyre not sure why they are refusing to repair it and their only suggestion is to go to a different service center.

Well I took 4 things in for repair. 3 came out fine but number 4 was incomplete. These were complete refurbishments and for a compressor to come out with the air filter not changed (the first part in maintenance) is incomplete work... Besides the slide out handle, slid right out no stops and the unit almost hit my shin on its way down.. so I called and was put on an endless hold.. I guess it was too close to quitting time to get service from a service center....ok a couple of months later, phone calls, trips back and forth and 2 separate fed ex deliveries...The compressor with the bad air filter and broken handle came back leaking on the last trip so they surrendered and sent out a new unit...Surprised me.......So now I have number 4 (air compressor) back, it was completely rebuilt. Great so after using it a couple of times...aired up my bicycle tires and fixed my truck flat... I pulled it out to use my Dewalt finish nail gun ...and now it doesnt work ...SO I AM GOING BACK......I dont know what is going on in the shop but it seems to me that group needs some intense motivational training just to take some of the heat I am delivering to the guy at the desk ...but he keeps trying....so as it stands 2 compressors when in for refurbishment....1 went back and forth till they gave up and sent a new one...The other was completely rebuilt and now doesnt work and will be going back....This will be my 5th trip, (45-50 mile round trip)I am as happy as a %$#@ %^@#$^ I hate to say it but Harbor Freight tools are getting better and better over the years....

My husband purchased a Dewalt drill for mixing concrete from lowes. Two months later the drill stopped working. We contacted Dewalt and they instructed us to take it to this location. We dropped it off the next day and were told it could be up to 6 weeks before it was fixed. However, it was only a week later when they called saying it was fixed. The drill now works perfectly, there was no charge for the repair and they extended his warranty for a year from the repair date. Very good company that takes care of its customers !

Cant tell if this place is ligitament or not...I took my table saw in 2 months ago. (DEWALT FLEXVOLT 60-Volt MAX Lithium-Ion Cordless Brushless 8-1/4 in.) (Issue: switch would not stay powered on once engaged.) Was told repairs would be about 2 weeks. Last I called for status the same guy tells me theyre still waiting on a part but he cant see in system which part. Whaat??? Yeah, makes no since yet Ive been told this 3 seperate occasions. Last week he swore hed have his manager call me, take a guess if that happened.Have these guys stolen anyone elses equipment?

I take all my tools to the service center for repairs. In most cases it is more cost effective to repair then to buy new. Jared as far as an estimate goes they gave you the estimate up front 40-100. Just like any repair business if you dont know the problem you cant quote an exact price. Completely understand why they dont do tear down estimates. Time wasted if you decide not to repair the tool after they determine the issue. Once you dropped it off with them you gave them permission to repair your tool up to $100. If you didnt want to pay the worse case scenario then dont leave the tool.

Dewalt power washer 3400 psi, is a no go there power washer, will not run for more that 10 seconds before dying out. will start back up and does the same thing. I am a DeWalt fan, not in powerwashing! beware!

Went to get a tape measure exchange that I bought 3 months ago and they refused to help me out. Told me I had to go to homedepot where I bought it to get it exchanged and gave me a huge speech about how homedepot sells their stuff so they should honor the warranty. I tried going to homedepot and they referred me to go to the dewalt center. At this point I have lost too much time going back and forth i think Im better off just buying a new one and going with a different brand

Great help and a friendly atmosphere. They know there product line, even my old chop saw got a new lease on life for a few dollars.

Amazing customer service. Dewalt always delivers, and this Service Center really goes above and beyond to show that.

Had to take my drill to get repaired was still under warranty they told me friendly people great place to pick up electrical supplies

They never answer the phonebad customer service

I own two small business and I bought a $1000 Dewalt pleasure washer and they put the wrong size handle in the box and no one tried to help me I thought they would stand behind there product I have never been treated this poorly by any company

Waste of time. 3 yr warranty is a scam. Im highly disappointed with dewalt and dont see my self purchasing again.

Staff is very helpful there .You can even purchase used tooling that had been repaired and left behind with a guarantee

Says opens at 7:30am but door was not open yet & lights off. Wasted trip. Trying to go b4 work since they close early at 4pm.

Great warranty service on my Black and Decker cordless string trimmer. Shipped replacement straight to my home.

Very informative. Had all the parts I needed to fix my drill. Great folks great service

Great place to get warranty ,and get fix broken tools, good customer service friendly and knowledgeble.

These guys will treat you like family. Everyone is really helpful at this location but Tony is the best.

I return a battery too much for replacement they said they would send one in the mail still havent gotten it the place is almost 30 miles away I have to make a trip

Does sell Dewalt power tools etc..Great place, Great people, Awesome!

I took my battery’s wasn’t charging with original recipe 5 minutes I was out with new replacements no cuestión’s ask love y’all

Nice and easy......

3 year warranty is a scam got charged 150$ to fix a 200$ tool Im disappointed with dewalt and will not be purchasing any other products

I was looking for some eltrical parts, and I got them.

Website says they close at 5 but they actually close at 4. Their slogan says We keep you working, but I had to leave early and stop working so I can make it there on time. 😆

Had a 2 year warranty on my battery, walked in with original receipt and 5 mins later walked out with a new replacement.

Had the brushes for my sander. Salesman knew just what part I needed without to much time to find them

Dropped off a dewalt 20 volt weedeater,still under warranty, fixed and picked up a week later!

Everything was handled like it should be was surprised just waiting on Craftsman to do their part

Been going there for parts since the were on tidwell, exceptional on warranties on tools (Hate their policies/warranties on tape measures)

The best service center with the best management! Keep up the great work guys!

People are very friendly here! No problem getting tools in.

Great customer servive was even offered to upgrade for the price difference

Excellent service. Customer service representatives are more than knowledgeable.

Excellent, order was called in and I was there 15 minutes later, it was waiting on me......

Got there before front opened. Technician was happy to fix our problem and got the crew back to work lickitysplit

Phone system is horrible, no way to talk to a live person, does not matter what button you push it hangs up on you!! Customer service 0.0

Very nice place, they help you, very nice people working there...

Great people working there... Highly recommend

Service Rep was quick to get me replacement parts.

Is a place for service your tools

All employees are very attentive and they know there product .

Just excellent service. Couldnt be happier!

They fixed my impact After a week It stop working so they replaced for brand new one

Very friendly and professional staff. Would definitely recommend

Very knowledgeable...had all my DeWalt parts

They were great, replaced a drill with no problem.

Pay just 7 dollars for a impact drill housing. Not too bad.

Way over priced for what they offer. Much less on line.

Had a problem with a Planer and these guys were great to work with!!!

Looking for a repair shop and the Counter attendant help me. Thanks!👍😃

Took back my broken string trimmer and sent me a replacement.

Awesome. Jason did a great job.

The guys that work here are very friendly.

Great service employees are professional

Nice tool, I am use for DeWalt jigsaw

Should of stayed with Milwaukee worst service center ever

Fast, friendly and efficient

They dont know nothing about rep

Got what I needed for my chopsaw repaired.

Good service

Polite and friendly staff , was in and out

Great staff very helpful

Will not answer the phone

Personal and Service were great

Knowledgeable people and good service

Guys there were helpful

Very good

Did a great job

These guys try hard to help!!

Good info on waranty

Clean. Very helpful

Still closed for Covid

Great service

Excellent service .....

Good service

Good attencion

Best Service...

Bad bad services

God

Very helpful

Work

Fast service.

Great service

Excellent service

Good service

This place accompanied a friend and solved the problem easily

I trusted a damaged tool and they fixed it under warranty in 5 days, excellent service

I didnt like the treatment I received at all, I bought a hammer drill in 2019 and I didnt use it for 1 and a half years due to the pandemic. It broke down and they didnt fix it because the warranty was over. If you see the drill is new, fix it. It would charge me 288 dls more than a new Chinese one...

All good!But it is very expensive to repair either a drill or a table saw!!

Very good service, they fix all the tools you carry from Dewal black and decker and I also saw some porter cable if they take a while but if you are not in a hurry to use them it is a very good option

Excellent service and very true for the guarantee they have. Thank you.

Very bad service 😡 they didnt fix anything, they had my tool for 6 weeks and they returned it to me the same as when I delivered it, a terrible service, in fact I think they dont deserve even 1 star

They will have these parts of a D28114N in stock.GASKET #632513-00GUARD #397661-02O-RING #633043-00O-RING #633044-00In store 10245 W Little York RdHouston, TX 77040.

At this place you can bring WALLT tools AND THEY WILL FIX THEM FOR FREE, you just have to wait two weeks and you can pick them up.

Excessively expensive tool repair service. It is better to buy the new tool. But it is better to buy another brand.

Maybe they also repair flex volt batteries, does anyone know 🤔

Excellent Service and Customer Care

Excellent place to repair your tools

Very good customer service at this place

Very good

Very good service

Excellent service.

Good service thanks

Very good

Chido

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