AC Brokers LLC

Paid A\C Brokers to come out and perform annual maintenance on my AC units. When he arrived on 06/02/2016, I explained to him that water was coming out of my overflow. He said he would take care of it during the service. The he charged me $225 to blow my lines and top off my Freon. Now, I don’t go into my back yard often, but when I went out on 06/15/2016, there was water coming out of my over flow. I called A/C Brokers to explain the situation and he stated he would get a technician out same day. When the tech arrived, I showed him the over flow was leaking and when we looked at the unit, one line was fine and the second line was leaking. This second tech blew both lines and when we checked the over flow, the leaking had stopped. Now is where the fun begins. I then got a $150 bill to pay for the service I paid them to provide the first time. A/C Brokers would not stand behind their work and instead said ‘I had a plumbing problem’. If it was a plumbing problem, how did the tech resolve the issue when I stood there and ensured he blew the lines?! I would not recommend this vendor because a) I was charged for something that wasn’t done and b) they didn’t stand behind their work and I was charged a second time.

A/C Brokers was contracted to repair the broken indoor A/C unit in my home. After the repair, the energy usage in my home almost tripled two months in a row. A/C Brokers came back out to re-check the unit. Once the technician arrived, he immediately noticed something wasn’t right and found that when A/C Brokers originally repaired the air conditioning unit, the other technician on scene with him had wired it to run both heat and air at the same time, thus causing the increased energy usage and higher electricity bill. I contacted the owner and requested to be repaid the increased electric bill charges. He offered to repay some but not all and ended up hanging up on me. I ultimately sued him in smalls claims court and won. He was given 21 days to repay me, and did NOT pay me by the deadline. The court advised me I could place a lien on his property as well as have a constable seize and sell his property to pay me what was owed. I gave the company a courtesy call before doing so to request the money one more time. The owner was argumentative again on the phone saying he had already sent the money via certified mail (which the post office had no record of). That conversation must have made a difference because we got our money 3 days later. The reason I am writing this is to warn others that not only can their work not be trusted, but the owner will not repay what he owes, including not meeting deadlines set by the court. Ultimately, I was repaid, but it was after 6 months, a court case and a follow up phone call. It is not worth the hassle when there are so many other companies out there.

$150 to have the a/c drain blown out only to have it clog a week later. Checked if they had any warranty on their fix and they said my plumbing was clogged I may need a plumber or it would be $150 again. No diagnosis was done and there is obviously something else wrong and nothing was even looked at. I blew it out myself it was clogged again, but I will be having another Ac company out to see what else is wrong. Also my Attic was torn up the insulation that I laid myself was all mashed and my exhaust vent from my kitchen stove was knocked down. Also dry wall pieces there were holding up the insulation on a vaulted ceiling wall was torn down. I dont feel like my house was taken care of and I was overcharged for a problem that was suppose to be corrected and wasnt.Update: I blew out the drain last night myself and its clear today. Had this verified by another Ac company. I posted this I received a phone call and an offer to pay for the a/c person I had out today to verify the line was now clear.Update: a/c brokers said they’d pay for the other a/c guy and never sent me a check. The line I blew out myself has stayed clear for over a year.

I was some what happy with the service when I used them, other than the fact it took a second trip to fix the issue. And the price was reasonable. But when I referred them to my son, it became a nightmare! One issue turned into multiple issues. And the last issue has not been resolved and now they want to come out and remove the new motor they installed that was smaller than the one they took out! And the technician that was there told one of the roommates that it was all in his head implying that hes crazy!He still has AC issues and theyre wanting to take the motor and leave them without one.

I have used AC Brokers for several years now. One of my systems is 12 years old and they keep it up and running. I had them install my other system and they have completely warrantied their work. They always show up when they say they will and their whole team is friendly and experienced.

I booked an appointment four days ago, just for them to call me today and say they wont do it, regardless of if it is within my renters rights, which I have followed to the full extent of Texas Penal Codes. Its a MAJOR inconvenience to have had this planned all week only for the worker to stipulate completely arbitrary rules about having my apartment complex call him to give him permission. Obviously if they responded to calls, I would not have needed to booked a service. A/C brokers Customer service then proceeded to ignore my calls. What a waste of my time.

Our furnace quit giving heat and out of the three furnace repairs we called they were the only ones who picked up. They were quick and courteous and fairly priced. We will be using them again if issues arise in the future and suggesting them to others.

If i could give 0 stars I would. Worst experience ever. It would be a mistake to have them do any kind of work for you. Long story short they charged me to do something that they didnt even do. He asked for proof i took pics sent them to him. He said that after seeing pics he was sorry and doesnt know what happened and that job wasnt done correct but he refused to refund the full amount and this is all after he acted like they have never been here or did any work for me once I told him why I was calling, knowing he could see he had. I called back with proof they had then he said ya i see were there a month ago. No duh.... Brian the owner super rude i kept having to call him because he didnt care at all to call me or handle the situation, then was giving me attitude for calling. Then told me he does not care what I do and hung up on me. The other company that came out to so the job i paid them to do charged me correct amount and did the job correctly and was in shock they told me to get a full refund and take pics of everything. I did that and if i could post them all on here i would....

My AC went out AC Brokers came out and diagnosed-the issue needed a complete unit. Their quote came back less than everyone else that I checked. Arrived on time and completed on time all is now perfect in the house!!

Horrible company! Do not trust these people to come into your home! Owner himself, very unprofessional and rude! Lied about sending driver back out since he did not do what was asked! Only said that to get payment and never sent driver! This company should not be in business! I would give them 0 stars if I could! They have below 3 stars for a reason! Do not trust them to care about you as a customer and the service you need! Just horrible!

I have only had my system for two years and for the first year while it was under contract I had to call them out several times and then even into the second year I had to call them out. I finally said enough is enough and decided to contact Berkeys and after having to pay an additional $1,600.00 it appears that my system will finally be working probably.

Have had two A/C units replaced in the past 3 years. Every time I call for anything I’ve had nothing but great service from the owner and technicians.

Excellent experience. On time, neat, honest and got the job done at a fair and reasonable price. Very professional. An all around good experience.

All around great experience!! no complaints