Ken Parker Service, Inc.

Camryn and William were the technicians who installed two new units for me. They were super professional, very respectful, and worked incredibly hard. They used care in working around items in the home and had such great attitudes. I received great communication during the entire process. I highly recommend Ken Parker Service! You will not be disappointed!

I could not be happier with the experience I have had with Ken Parker Service Heating and Air. I called and had someone scheduled within a couple of days right before Thanksgiving. A couple of issues popped up on the administrative side but Nick absolutely made things right. The technicians who came out, Will, Blake and Noah were professional, efficient and they did incredible work! Fast forward to installing new ductwork a few days later and Blake and Will were back out and they have done another fantastic job! I cannot recommend these guys enough. Thank you Will, Blake, Noah and Nick with Ken Parker Services!

This is the 3rd time Ive used Ken Parker Services and again Im impressed. Pedro Mendez traced the problem to the exact problem and got my heat pump blowing hot. Thank you very much.

Pedro was our technician and he is professional, honest and serviced our units in a timely manner. He took the time to answer any questions or concerns that I had. Also, prices are reasonable. We highly recommend Ken Parker Services

Ken Parker Services has been our “go-to” HVAC technicians since we built our home 15+ years ago. They’re quick, they’re thorough, and they’re professional. Our tech today was Pedro Mendez, and he quickly had our A/C issue diagnosed and repaired! Thank you, Pedro! We’re cool now!

Weve been with Ken Parker Service for our heating and air service for nearly 10 years. From installation to repair needs, theyve always provided prompt and professional service. Their staff is knowledgeable and rates are affordable. Highly recommend.

We have been using Ken Parker Service to install and service our units. Joshua S. is very professional, honest and knowledgeable. Always on time and is very efficient. He is welcomed at our house anytime. The prices are also very reasonable. Would highly recommend this company and this employee

Ken Parker Services has worked on my commercial building for many years, and they always do a great job. I have gotten to know Josh Shupe very well, and HIGHLY recommend him. He works tirelessly to make sure you are completely taken care of, whether it’s heat or AC.

Very impressed with this company. They were honest in the repair when another company I had called (on a weekend) was not. Pedro was great and I recommend them for any work. Their honesty saved me almost $3000.

Pedro was great! Pedro from Kim Parker AC came out to do a check on my AC in my rental home and Pedro was kind, efficient, pleasant to talk to, and also called and didnt just SHOW UP. He checked everything in my home quickly- exploring all possible issues and got it fixed in a very efficient manner. Definitely recommend!

Joshua Shupe from Ken Parker Service came and worked on a problem I had with my hvac system on Monday. Set up an appointment and Mr. Shupe text me he was coming and called to confirm when he would arrive. It is hard to find that kind customer service anymore. Mr. Shupe did routine maintenance on the unit and quickly found the problem, checked and found he had the replacement part with him, replaced it and got it working in a short time. Ken Parker Service installed this unit new in 2014 and this is the first time it needed a repair. Price was economical and again great service. Ken Parker Service has a lifetime customer in me and I would recommend them to anyone looking for quality service. Thanks again Joshua for your assistance

My husband has been using Ken Parker for years. He would even leave a key for Ken Parker (when he made house calls) to just go in the house and work on things. We have referred MANY people including my husbands company for a huge maintenance contract. We purchased a unit (inside and out) from Ken Parker. We financed it for 2 years. I called Ken Parker for service because the fan outside was not coming on. When the guy came out he said we needed a part that he had to order for something on the inside unit. I was a little confused it was for the inside, but they know more than I do. I was informed by the girl in the office at Ken Parker this was covered under warranty. After two weeks of no contact, I called and was told the part was in and arranged for my daughter to come to our house the day the service was scheduled. I called the morning of the service person was to come out just to confirm the appointment. I was told everything was good for that morning. At 11:30 I called Ken Parker as the tech had never showed up. I was then told that the part did not come in and he would not be coming. No courtesy call to say this at all. My daughter waisted her whole morning for nothing. The tech came back the next Tuesday with the part and then said that we needed a new motor outside because the fan was not working. Thats the whole reason I called in the first place was about the outside unit. Anyway, they had to order that part and we waited another almost 2 weeks. They came out to put that part on and I was still being informed this was under warranty. I spoke to the owner and he said the parts are paid but the labor is not. I understand that. Well we then proceed to get a bill after waiting several weeks after speaking to them about it and the bill was for over $2,000. Obviously, we were not happy and did not intend to pay 2,000 for warranty work. After many calls, I told them that we would agree to pay $500 for the labor and that was it. He reduced the bill to $900 and said we could pay $500 now and pay the rest out at $10/mo. Needless to say I am very sad that it has come to the point that we have to find another AC company due to the un-ethical practices of this company. Until they reduce our billing to the $500 we agreed to pay in labor we are not paying anything. I feel like as long as we have been a customer with this company 20+ years, with many, many referrals this is a slap in the face. I am now going to file a BBB complaint on them as this is extremely poor practice. Also we never authorized to pay that much and if they had said it was going to be so much on warranty we would have went elsewhere.

Great service. Called just before closing with no A/C. They were able to send out a great technician Joshua Shupe. He not only trouble shot a bad part, but also looked over the rest of the unit to ensure there were no other issues. He had the malfunctioned part on the truck and we had cold air not long after he showed up.

Was having a heating issue as a result of the current Arctic Blast. Called the office this morning and Ken Parker had a Service Technician out here asap. Jason Kinser could not have been any more professional or honest in assessing our situation. As always, Ken Parker Technicians don’t try and sell you services or parts that you don’t need. Have always found them to be trustworthy. Would highly recommend Ken Parker Service to anyone.

Joshua S. was great. Our routine maintenance was done fast, on time and he was helpful with tips on how to make our system last for years to come. He was great. Will request his service next time and moving forward.

Pedro completed our fall checkup, and he did a great job. He is very professional and friendly. Very happy with the service Pedro provided and with Ken Parker Service.

We had our Fall maintenance completed today by Josh, the service technician at Ken Parker Services. He has been here before. He is thorough and always very pleasant to work with. We appreciate his courtesy and efficiency.

My father n law suggested that we call Ken Parker Service when our Heater went out. He said that they the only one in the area that he will use. I understand why after meeting with Josh Shupe today. He came out on time, diagnosed the issue and replace the part. Josh did not try to up sell us or anything. I was so impressed with the service that I ask about if they had a Maintenace plan. I was more than happy to sign up and will be using them going forward.

Joshua Shupe answered our service call for a plugged drain. Joshua is a very kind service technician, he explained what happened, why, and how he is going to fix it. I am very interested in the mechanics of the equipment because I worked at a Lennox Manufacturing facility. Joshua also helped us to renew our service plan. Ken Parker installed our unit and has serviced it every since.

I had an on going issue that lasted 2 weeks. After 3 different techs... the issue still wasnt solved. Finally, the service manager, Larry came out and the AC works as if its brand new. Im really impressed with his knowledge and HONESTY (thats rare now days). Overall I appreciated that Ken Parker Service was responsive and professional.

Both of my AC units went out during the heat of summer, and Ken Parker Services got them back up and running. All of the technicians were courteous and responsive. JW went above and beyond to get one of the units restored, coming late on a Friday, which was ahead of the scheduled date of repair. Im so grateful for their responsiveness and professionalism.

Wonderful experience with technician Josh Shupe. He fulfilled our Spring service, found a problem and handled all repairs required. Josh is very polite, knowledgeable and always does a great job!

My experience with Nick McDonald of Ken Parker Servicing was very satisfactory. He was through, professional and listed everything that might be needed in order of priority. He did a superior job.

Tech Josh Shupe came out to inspect our A/C system. Knowledgeable and a good communicator, he found the problem quickly. He was prompt, courteous, and easy to work with. Id recommended KPS for HVAC service.

Ken Parker Services is a great company with excellent service. Joshua serviced our home ac today he was very professional and courteous, I highly recommend Ken Parker Services.

We have used Ken Parker Service over the years for different maintenance issues have have always been happy. The service department is responsive and professional. Recently we had to replace our outdated system and had a wonderful experience. They gave us different options for the replacement and we were able to choose the features we wanted. The installation crew was amazing and worked non-stop. We would gladly do business with them again.

Jason Kinser was our service technician and was super nice and very informative about our system and its issue. He had it up and running in no time. Thank you Jason for doing a great job.

In the process of buying our home, Ken Parker Services was called out to service one of the units it installed years ago. They provided a receipt stating the unit was working properly. Less then 30 days later we moved in and the unit was not working. We called them back out , after 5 days the technician came out and reported the unit had a hole that leaked all of the freon out. Apparently, this was a known issue with this unit, yet they failed to mention it on the report, so I move in and had to purchase a new unit.Furthermore, Ive called them several times, simply asking how can the unit be functioning properly and then be busted in less then 30 days. While also asking why they would not mention a known issue on their report. To date, Ive not received one return call.

I just had KPS redo my entire duct system. Honest, informative, on time with no complaints. They had to do more than they initially thought they would need to do BUT they did not complain or ask for more money. They just told me what the snag was and went to work resolving the issue. I would highly recommend KPS for any service work you need. BTW, they left my place cleaner and neater than it was when they arrived.

KPS sent Will, to do service on my AC, he was professional and courteous, took care of the task he was to do in a timely manner! Great employee representing the company!

Punctual, professional and honest is what I look for in any home service company. The team at Ken Parker exceeded my expectations.No one in Texas likes to have their AC go out at night, in the summer. The next morning I spoke with Susan who took the time to ask questions and make sure our tech would be prepared. We had a tech at the house that afternoon. Jose was on time and was able to fix the issue quickly. Fair price and excellent service!I understand why they have customers for life.

The service technician was Jason Kinser. He was very through and checked the system completely. He was fast but was willing to answer my questions. We have done business with Ken Parker Service in excess of 30 years and people like Jason is one of the reasons. I will definitely ask for him next time we need service.

Great service as always. The technician Joshua showed up on time and went right to work. He was knowledgeable his job and very respectful of my property.

I highly recommend Ken Parker Service! The technician, JW called when he was on his way (less than 3 hours after first contact).Finally, a company around Hunt county that actually treats your family like their family. A+

Long story short. My ac went out. My brother recommended Ken Parker to me as a place to get quality work done. Needless to say, I was very happy with ALL of their customer services. Everyone from the nice lady on the phone, to Larry the repair man. They were quick, efficient and got the job done right. I couldnt be happier. Not to mention, the price was definitely more than fair. If I could give their team 10 stars I would. Thank you guys so much.

We have used Ken Parker a few times over the last few years to fix our older units. They have always been quick to respond, pleasurable to work with, and have never attempted to upsell. Most recently we decided to replace our aging units and reached out to Ken Parker. Throughout the entire process they were very responsive to questions and in providing a quote. They explained the up front costs and the potential savings based on the three options they quoted. The three options covered a range of systems, allowing us the opportunity to choose the system correct for our needs. When the day of installation came, the 3 installers were amazing and very hard working. They knocked out the job of replacing out two systems in a single day, but were thorough in their installation, even providing a couple new vent lines for the ones that were damaged at no additional charge. The new systems work wonderful and we have had zero issues 2 months in. Included in the quote was a manufacturer rebate for each system. When the rebate was received, there was a $100 dollar discrepancy between the quote and the actual value. We emailed Ken Parker and found out they were one line off when the quote was given and were immediately putting a check in the mail to us for the difference. Mistakes happen and you can tell a lot about a company on how they handle those mistakes. Ken Parker knocked it out of the park, they admitted to the error and corrected it, showing how much they value their customers. We cannot say enough good things about our experience and will continue using them for the yearly services to keep our systems in top shape.

We have had our AC/Heating service with Ken Parker Service for several years. Always on time and courteous. Very reptibule business.

JW from Ken Parker Service showed up right on time and was very friendly and informative. He conducted his business in a very professional manor and even installed our Google Nest Thermostat. He was very helpful and explained to us all that he did and the condition of our system. I would recommend Ken Parker Service for all your Heating and Air Conditioning needs, especially with employees like JW.

I have been using Ken Parker Service for several years. They have been great. Even when I just call to ask general AC question, the tech always return my call and address the concern. Great customer service.

They installed to big of a unit. I have mold all in my attic. They didnt install a fresh air vent. They will not give me there insurance information. All issues that I have had, they told me to flip the breaker or installed a new thermostat and said just pull the thermostat off and than replace it, that would reset the unit. Been going on for three years.

I have heard good things about Ken Parker so I called them in my time of need. They allowed me to think they were going to help and then lied after taking days just to get a quote leaving me with a hot house and kids suffering. Sorry to say when times get tough Ken Parker is not who you should call.

I filled out a request through their website after hours and they called me the next day and sent out a technician! Brad was very thorough and gave our system some much needed attention. He was very helpful with feedback and answering any questions we had. I look forward to using them again in the future! So far everything seems to be working like it should!

Prompt, friendly, and knowledgeable serviceman Jason Kinser made our service call of heat not working. Found the problem and fixed it quickly. I always have great results with Ken Parker Services but this has been my favorite CHRISTIAN serviceman yet!

As usual the response and timing from the Ken Parker Service team was great. Jeremy is welcome back any time. It was good to have a fellow U.S. Navy vet in the house taking good care of us.TNX Again,Jim & Joyce L.

Our thermostat went out late on Friday eveing. I contacted Ken Parker Service and they had someone out on Saturday to replace it. The tech was friendly and efficient. He changed out our thermostat, programmed it and was on his way out within 20 miniutes. KPS has the upmost integrity and provides superb customer service. We will forever be Ken Parker Service customers!

Joshua with Ken Parker Service did a wonderful job checking my heating unit.Good company and nice people.

I have used Ken Parker three times over the last couple of years for a variety of problems and they always come through and save the day. AC recently had a capacitor that went out on a Sunday morning...boom they were there to fix it. Professional-Clean-On time and won’t bill you more than what’s wrong with it. I highly recommend KPS!

Moved into older house, was concerned about HVAC performance. Arranged for the technician to come out, excellent job, very customer oriented, on time, friendly, thorough check out and then went over findings with me. I signed up for semi annual maintenance check, I thought reasonably priced. These guys did a great job for me

Thank you JW with Ken Parker Service Heating & Air for coming out to my MIL home and taking care of her air conditioning problems promptly. Your service is greatly appreciated with your fast response to her issue

Jason Kinser was professional and courteous…Ken Parker AC was prompt, quick, and kept me in the loop throughout the entire process! Thank you

Josh was great! He was very kind and was so good with our puppy. Exceptional service all around!

My AC went out late in the day and J.W. came out the very next day to fix it. He was very professional and responsive. He stayed until my unit was working properly. Thank yo so much!

I would not ever use Ken Parker Hvac again. I have two kids and they did a bad job on my wiring problem. They could have burnt up my house and my kids were in the house. This company has no morals and values. They also do not stand up to their work. I am still waiting for them to fix my heat in the house.

Thank you Joshua Shupe, just finished our spring service. He always is punctual, efficient, knowledgeable and courteous.

Ziggy was by today for our scheduled bi-annual heater/AC check and filter replacement. He found our freon low, added some, and will be back next week to check to see if there is a leak. Showed up when he said hewould and was very courteous.

Great company. Had Jason come out and work on our AC. He found the problem and everything works great. Will recommend.TonyPresidentNorth Texas/Hunt County Event rentals.

Awesome service! JW was extremely professional and knowledgeable. Courteous and prompt always kept us informed. Would definitely recommended. They will be go to company

I was having trouble with my minisplit ductless system and had contacted two other companies who were unable to accurately diagnose the problem. The technician came out from Parkers yesterday, identified the problem, fixed it and was out. Id recommend these folks for sure!

Friendly, courteous, and a fair price. JW was my service tech to replace a contactor that froze on a Lennox system that KP installed several years ago. I’d hire them again any day, both for service and installation.

Fast repair service but I purchased a new unit from another vendor because Ken Parker didnt bid the system options I requested and were very slow to submit their bid.

Amazing service guys got the job done fast and clean and explained in great detail maintenance things that I can do as the resident thank you William and Noah y’all great work

Joshua was prompt, friendly, and efficient. He even took the time to explain things to me.

A man from this business came and looked at the unit and his exact words were it is toast can get a new one for 5 to 6 thousand. I called someone else he fixed a break in the line and put in freon and it works perfectly.

Best AC place ever!!! They replaced both my AC units and did a great job. The Lennox systems work great. Quiet and efficient. Lowered by bill significantly.

Service tech, Josh was thorough and respectful. Took care of our service professionaly and briefed us upon completion. Great job. Thanks.

We rely on Ken Parker Air and Heat fir all our maintenance and repair. We have never been disappointed and they are always professional and knowledgeable.

My grandparents used this company and were very pleased with the service and price that was given to them , had a complete unit put in and the air back on within 3 hours of their arrival , and they sent out Austin and David which was a great crew , Ken Parker sevice heating and air is a very trustworthy company for senior citizens , unlike so many other companies , thank you guy , great job !!

Pedro was our tech and he fixed our AC unit in no time. Very professional and polite.

We have been using Ken Parker Services for years. I would recommend them to everyone.

I cant say enough they are fast and courteous from office staff to technicians. I am on a fixed income and they are the only company that would work with me and i do appreciate it so much.

Quick and excellent service! Very affordable rates and super friendly staff! I highly recommend them!

Ken Parker employees for us have been hard working, caring and responsive.

Is there a negative star button? If so Id give negative a million stars.I wont go into detail for reasons but horrible service all around.

Josh was great - fast, efficient and friendly!

They stand behind their work. I would have no hesitation in recommending them. Great service team as well.

Jason is the best! Had my heat up and running in no time

OUTSTANDING CUSTOMER SERVICE ⭐️⭐️⭐️⭐️⭐️💪🏼😎 JW even opened and closed our gates to keep horses in 🤣💪🏼🤠 Much Appreciation @ Elmore Ranch

Third generation Straight Out of the Furnace Lennox Premier dealer if youre that far out and need HVAC these are the people to call and tell Bobby I said hello.

They were great. They did a great job on repairing my furnace.

Always a positive experience and very helpful.

I use Ken Parker Service for all of my HVAC needs.

Great service! Thanks, Pedro!

Many years of fine service from Ken Parker

Very satisfied with the service provided, fast, efficient and HONEST work, I would use the service again, Thank you KP

Quit muffler huffling. I owe you nothing.

Professional technician, friendly, got the job done!

Great company for your HVAC needs.

In an out

Everything fixed in nothing flat.

Great company

Great customer service

They are the best

Awesome company

Excellent Service!

Friendly folks