Bon Air Service Co., Inc.

Our AC installations by Enrique and Moses was top tier. These guys arrived early and stayed until the job was done. Our new AC units are purring like two baby kittens! 🤣 Enrique thoroughly explain the work involved, he even made recommendations for Bon Air’s maintenance plan, of which, we signed up for. Both he and Moses answered all our questions and cleaned up thoroughly after themselves wearing the red booties while inside our home. We without a doubt made the right choice by going with Bon Air AC services. Also, Cody Sims our sales rep was awesome too! He checked in with us throughout the install and was very professional and knowledgeable. Overall, an excellent job by the Bon Air Team. Even Wendy, the scheduler was great and friendly. 5 star elite indeed!

Ben Torres was spot on in quickly arriving on an evening repair. He promptly replaced our thermostat and had our heat working again in no time. Very courteous with such a nice, caring personality. We would always request him for any such repair. Thank you Bon Air for your quality of service.

Enrique and the team were on-time, professional, polite, quick yet careful, respectful of me and our house, and willing to answer all my questions. It was a full day’s job to remove all ductwork, boots, and vents and replace with new, plus blow in additional insulation. They went above and beyond and left the house, garage, and outside areas clean. We definitely plan to use Bon Air again.

Devin is amazing! So professional, so kind, so attentive. Straightforward and honest and won’t try to sell you on anything you don’t truly need. Gets the job done with efficiency and as quick as you can while doing great work. Highly, highly recommend. We are so appreciative.

Devin was great. Arrived in a timely fashion. Took care of all of our issues and went the extra mile to make sure we are good to go for a long time. He wasnt looking for a quick fix. He treated us like family and was very professional. I would highly recommend this company if every employee is like Devin.

Ben Torres was awesome. The AC people who put my new AC in five years ago did not explain half of what I learned today from Ben about my AC. It was amazing. He is so knowledgeable, so kind and a pleasure to talk with. He enjoys his job and doing the right thing for the customer and not telling them something is wrong when it really isn’t in order to make a sale. I will recommend Bon Air and Ben to everyone I know …Thank you so much Bon Air !!!

Devin was great in every aspect. Polite, knowledgeable, efficient and kind. He even brought in a heater while he repaired ours during the cold snap with kids in our home. All around great service.

Bon Air Service is a trustworthy company. They have professional staff who are eager to perform excellent service. Eric Carrillo took the time to explain the issue in hand and was great in turning things around quickly to repair.

From the initial contact we had with Cody and his team member when they came to our home for a free estimate they demonstrated professional and courtesy. They helped get our old a/c unit running before they came back to do the full update on our house. The gentleman who competed the job were friendly and respectful to us and our home. Thank you for your hard work and helping get our attic clean of all the old a/c dust. We appreciate everyone’s attention to details. Would definitely recommend having Bon Air take a look at your A/C. The pricing for services is also fair considering we got a whole new unit and updates. Thank you!

Bon Air always delivers reputable service. They often can schedule same day appointments. Their technicians are honest, efficient, and pleasant. Repairs done same day with in stock parts. Highly recommended!

I HIGHLY recommend Bon Air Service Co. for HVAC service repair. I have been working with 5 different HVAC companies to diagnose and repair the same HVAC issue for over a month. I finally had luck with Bon Air. Bon Air was the only company that properly diagnosed and address the issue (leaking coil). Bon Air has superior customer service and professionalism. They are honest, offer competitive pricing, and very knowledgeable. I did not realize how hard it would be to find those qualities in this industry. However, the Bon Air team has them all. They were responsive, the tech came when they said he would, fully equipped, and did not give me the run around or try to take advantage me. Jimmy E. was the service tech and he was truly phenomenal.

Had an AC issue and called Bon Air. The lady I talked to was very nice, asked a few questions and dispatched a technician. About an hour later, on a Sunday at 5pm, the Bon Air tech was on site and already diagnosing the issue. Really professional and super fast! Thank you!

Received excellent customer service today from Sam. Was performing our scheduled semi-annual checkup. He gave a thorough explanation of both the components in the attic as well as the outside units. Sam replaced a part with my approval to allow for improved efficiency of the upstairs unit. He gave us options and never pressured any actions to be taken. In fields like mechanics, health care, and A/C, customers place a lot of trust in those who are experts in these fields. It was a blessing to receive a tech with integrity like Sam. We look forward to continued quality service. Thanks, Bon Air!

Terrific service today from the wonderful folks at Bon Air during our annual furnace tune-up. Our tech Jimmy arrived on schedule and took the time to make sure that everything is ready to go for the cold temps ahead. I highly recommend Bon Air for all AC and heating issues. Great service and affordable rates.

This is personally my 2nd time using Bon Air and yet again they were AWESOME!! I was able to get same day appointment and can now enjoy my A/C tonight! I even signed up for theor service plan

Want to give a shout out to Bon-Air. We do have a PM contract on both of our units which provides us with no extra after hour charges, 15% off all parts and (maybe labor, I dont remember). Well... We were sitting here on Sunday afternoon before Labor day thinking its getting warm in here. Looked at the thermostat and it was showing 78. I looked outside and the fan was not running. Called Bon-Air at 5:42p.m. and here I sit, back to being cool and technician was out the door by 6:40 after swapping in a new capacitor. I was still responsible for the part and a service call, but I am so thankful it was handled in such an expeditiously and professional manner. Ashton from Bon-Air was our rock star today.

Bon Air technician Armel Paz arrived ahead of schedule and looking very sharp and professional. I was impressed with how clean his service vehicle was and how well it was equipped with tools and accessories. He quickly accessed the situation and found the thermostat was the problem. He rewired and reinstalled it, ran the system through all of its cycles, then tidied up and reclosed everything, leaving cool air circulating in the house.I have been familiar with Bon Air for over 42 years and have never been disappointed with their service. It is guaranteed that I will continue making them my first call when the need arises.

Everything about this experience was amazing! I have been having trouble with my HVAC unit for over a year. The company that installed it came out and said there were no problems. It continued to have issues and I got a referral to Bon Air. The technician was timely, communicative, and found multiple issues. He helped educate me and explain everything that was going on and what I needed, and was able to do the entire service that day! The prices are very reasonable for the services and the customer service both with scheduling and the technician were top-notch. Ashton did a wonderful job! Highly recommend this company.

Polite, proficient, professional. Alfredo identified a failed Kickstarter, which was promptly replaced at a fair price. Bon Air has always done good work with my HVAC maintenance.

Ashton was very professional and knowledgeable gentleman. I described the issue we are experiencing with one room not cooling downstairs. We renewed our annual service plan with Bon Air, so he inspected the entire system, put new filters in, diagnosed the issue. He photographed the source of the issue as well as maintenance items that need to be addressed. He presented a status report of the outside unit that showed it was very low on refrigerant. The unit is very old and uses refrigerant that is in very low supply, making the cost of adding refrigerant very expensive. I wanted to check with my home warranty service to determine if they would take care of adding refrigerant. He put together the list of service items needed along with a note to not mix the old refrigerant with a newer type, which would likely damage the system.I inquired about the cost of updating to newer equipment and correcting the errant engineering that was causing our issue. He thoroughly explained what would be needed, how Bon Air could solve the needs.I appreciated him taking time to answer all my questions. His work today certainly gives me confidence in the team at Bon Air.

Eric Carrillo was great! He arrived on time and took care of everything. He also explained to me what was going on. Really profesional and Knowledgeable, I highly recommend!

God bless this folks !They are keeping my family warm with this new Lennox system!

Ben was our service technician this morning and was very informative explaining what was wrong with our AC unit and what we need to do to get cold air in our house again. He was prompt in arriving at the specified time, respectful of our property and very friendly. We ended up having to replace our unit but are confident that this is the only option (our unit was 19 year old and not environmentally compliant any longer)Cody advised us of several price options available to us and the pros and cons of each unit. At no point did I feel pushed into picking a certain unit or to make that decision immediately. Cody arranged for temporary cooling to be fitted over the weekend until our new system could be installed so that our child could sleep in a cool room. We very much appreciate that care and attention and while we didn’t start the day looking to fit a new AC system (who is!) we are happy we have been given the best service and are fitting a unit fit for our needs.

The response time was amazing. They never cease to overachieve the expectations that every customer deserves. Thank you Bonaire, Joe Lundy

This company was referred to me by a good friend. I couldnt be more happy with their customer service, affordable pricing, and service. There was options to fit our needs and installation was really quick. Explaination of everything was great and set the proper expectation of maintenance of my new equipment. They went above and beyond all the way around.

I cant recommend Bon Air Service, Enrique, Cody, and their crew highly enough (I wish I knew all their names).From start to finish, they were incredibly professional and hardworking. They took the time to thoroughly explaineverything to us, making sure we feltinformed and comfortable with theHVAC installation. As someone whoisnt very knowledgeable aboutHVAC systems, I really appreciatedtheir patience and transparency.I never felt taken advantage of or ripped off, which is often a concern for women navigating these kinds of services. Their dedication and integrity set a high standard, and Imgrateful for all that they did under these extreme heat conditions.These are the real life heros!

The whole experience with Bon Air was excellent! From initial sales visit to final installation and post install checkup were smooth and without issues. Cody was great, Bon Air did what they said they were going to do.

Jimmy Elliot is awesome. Professional and courteous. He is efficient and always do a great job at my home and the rental property.

Professional, technically sound, not pushy or rushed. Good value and not overpriced. I saved their number in my phone should I need services or asked by another.

Great service! Ben Torres did an amazing job explaining what was wrong with my AC unit and was able to fix quickly. I very much recommend this company.

We used them at both at our place of business and personal residence. It all seem very professional from the scheduling to the appointment, to the arrival of the tech with advance phone call. Our business got the first appointment, the following day was at our home. So we selected the A/C system maintenance service for both our business and home, before the summer heat kicks in. I was only present during my home appointment but Im sure it wasnt any different at our business. Well for a A/C maintenance service call you would think you would get more than just a coil clean and drain flush. Not even a pair of cheap air filter came with the A/C maintenance service call?? If you want filter you have to upgrade your service buy $100 and gets you two yearling visits and filters. While the tech was CLEANING my two units in the attic upstairs, I went to home depot for 2 air filters, and while checking out at home depot I get a call from my wife saying the tech need to speak with me. It was at this time the tech tells me my capacitor need replacing. One is bad and the other is half way there. I thought for a second and agreed, change them. on my way home i was thinking, the tech cleaned two units in the attic walked downstair and got his gages from his truck and walk over to the units and checked them all in 30mins?? Two capacitor and $400 dollar more to the $200 cleaning. maintenance cost, no filters. So now that the A/C units are running a optimal capacity the tech tells me, you are low on coolant which mean you have a leak. And if you purchase 2lb/$200 worth of coolant I can conduct a leak detection at no cost???? WHAT!! No cost! So I ask, isnt that part of maintenance to check for leaks, and obviously the answer was NO. And why did it have to be 2lbs, why not one?? After the leak was found in one of the coils that the tech initially cleaned, in form of a rust spot. I thought to myself, this guy didnt clean my coil right, he left rust on them.. Well after this experience I want to thank Bon Air for teaching me the real meaning of the word maintenance means wash or clean. And Alex, the Customer service manager, how he made it very clean that I didnt have to get these service if I didnt want to. And how Bon Air has honestly served the area for 50yrs. I wouldnt know if they are honest or not. I can only speak of my experience. I still dont understand after all this work done on my A/c and the leak found why they couldnt get me a quote in person or over the phone to replace the coil. They told me I have to make another appointment for that. I hope those 2lbs/$200 dollar of coolant dont evaporate over night.. and at our business the unit was fine, but they did leave a $1700 update to do list if i ever want to get done on a perfectly good running system...And Bon employee dont get commissions???

Thank you for the great quick service! Ashton was thorough in explaining my HVAC system and future needs.

LEFT US WITH NO A/C FOR TWO MONTHS DURING A HEATWAVE!Told my wife and I that they could fix our A/C in two weeks before the end of May. By June we had to practically beg for a temporary A/C unit. They brought us a portable toshiba unit that goes for about $200~$300 from home depot. It came with a mysterious wooden box, that my wife and I had assumed was just a platform for it. As June progressed and the Texas summer heat set in, we tried calling them about fixing our A/C. There was no response. We continued to rely on the toshiba unit until the box beneath it began leaking water all over our carpet and mattress (which we had moved in order to sleep in the cool). Turned out the toshiba unit was filling the wooden box with water the whole time. We had run out of patience completely and called a different company, who fixed our A/C in a matter of days. Later in July, Bon Air called us back, we told them what happened. A man named Cody was incredibly hostile to me over the phone and the very same day rushed out to our home to pick up the toshiba unit and soggy box. He had only excuses and no apologies to offer. Even tried to get on a technicality and insisted on plugging the toshiba unit in to check that it worked, saying it was a very expensive piece of equipment. It worked fine, Cody seemed disappointed, but at least finally hauled it and the soggy box away. Would not recommend this company ever. Attached our photos of the water damage.

My Technician was great his name is Ashton I’m glad he came over he was very informative it was a great experience.

I was very pleased with the Bon Air service I received today. I was thrilled they were able to come the same day I called. My AC was not cooling. The technician Ben was very friendly and helpful sharing his knowledge about my AC unit. I have now added Bon Air to my phone contacts for further use!!!

Bon Air services is great! Cody and Ashton are awesome and worked with care to make sure everything was perfect for us! Thank you

Jason did a great job on my fall tuneup today. He was prompt, polite, explained everything thoroughly, and was just an all around nice guy.

We are very pleased with our new AC/heater installation -- team kept us informed all along the way and checked in often.

My first contact was with Customer Service at around 4PM, when I came home to discover my AC not cooling. She was able to schedule me right away and with a tech, Jason C, that was experienced with my type of system. They kept me informed before the techs arrival so I knew when to expect them. The tech was knowledgeable, polite, and explained everything in detail that he found during his inspection of my System. He temporarily fixed my system, until I can get a new motor for the outside unit, and got my house cooled down faster by replacing my filters as well. He made recommendations and gave me an estimate for the repair. I will definitely use them again!

This team is top notch! When our outdoor unit went down, I spoke with Cody who gave me plenty of information over the phone. He was extremely knowledgeable giving me options and possible issues that I could self-diagnose. I could tell that he was ultimately out to help and not treating me like just another opportunity to make money. After the determination that the coil had a leak resulting in a total loss of freon the guys at Bon Air were prompt in getting me on schedule and showing up ahead of the time quoted. Eric & Alex came to evaluate the situation and proposed a fix that would get us back up and my family home. They completed the work in no time and at a better price than originally quoted. These guys know their stuff and I am grateful for the attention to detail, workmanship and integrity that this company provides. You will not regret working with Bon Air, I will be using them for all my HVAC needs going forward. THANK YOU GUYS!!!!

I cant give enough Stars for Bon Airs tech Ben Torres...he was very professional and knowledgeable and took time to explain the issue we were having with out AC unit. Our arrival window was between 1pm-3pm...he was there at 1pm, so we didnt have to wait 3hrs...Bon Air thank you for the maintenance agreement we have with your company because this saved us a lot of money... 👍🏾 thumbs up for the service and your employees...

I was referred to Bon Air by a home inspector I use in my real estate business. Since then I’ve used Bon Air for my own rental property and today, for a client in Southlake. They’re very trustworthy. Their prices are reasonable. The Technicians explain the problem and never try to upsell. And I’ve never had a long wait for service even in the middle of the summer. After 35 years as an agent, owner of rental property and my own homes, I can truly say I haven’t found anybody better. And thanks, Armel Paz, for the help today!

The technician Ben Torres was excellent in diagnosing the issue with my AC Unit. He even helped advising tasks to prevent future issues. Will use Bon Air and ask for him is possible and available. Thank you Ben, God bless!!!

DON”T LOOK ANY FURTHER!!!! This is the best hvac company in Texas. After browsing several places and looking for an honest tech to come fix our air conditioner,we found it with Bon Air. First we had a different company tell us our motor was bad and was gonna charge us a lot of money. Didn’t seem right so wanted to get a second look. I came across Bon Air , read some good reviews and decided to give them a call. Danielle was the ladies name (I believe) I spoke to when I first called to set a time up for a tech to come out, earliest time was gonna be the following morning which was fine, but a short time after she called me back letting me know they had a tech available that could come out right away. We have gone 48 hours without air at this point so this was good news. The technician Erik, arrived shortly after He was very nice and detailed in his work looking for the issue. After finding a fuse blown caused by an outside wire shorting out , he was able to fix it very quick and before you know we had ice cold air blowing again. After being lied to from a different place that obviously had no idea what they were talking about and we would have wasted over a thousand dollars buying a motor and still not having the issue taken care of, Bon Air and Erik did an awesome HONEST job and we are truly thankful. It’s hard to find loyal people in certain businesses. They have a lifetime customer out of us and I strongly recommend them. Thank you very much for the great experience and customer service. Thanks Erik

As a long-time customer of Bon Air in Grand Prairie, our family once again had a great experience with their team. The recent installation of a new Lennox AC unit follows many past projects at our home, big and small, and the service was fantastic. Promised schedules were met, team members were friendly, professional, and very thorough. For this latest project, many thanks to Enrique, Ronald, Chris, and Moses, who provided not only excellent work and information, but fully answered any questions we may have had. At the end, all work areas inside and outside the home were left clean. We’ve trusted the Bon Air team for years now and are once again happy customers.

Fast friendly service. Immediate report with photos about the service and recommendations. Honest no pressure service technician. Ask for Cody Sims when you call!

DO NOT DO BUSINESS WITH THIS COMPANY! They will rip you off!!I called Bon Air to fix my A/C on May 31st. The 1st tech (Ben) came out to look at my issue. He tried to talk over my head and take advantage of me not knowing much about how the A/C works. He claimed to have 30yrs experience with A/C work but had me call the company I worked with previously who installed my condenser because he didnt understand how the setup was working.He then sold me a feature/solution that cost $1500. The installation ended up taking 3 days and one of those days was my day off from work; my time was completely wasted. After he left, a few days later, my A/C was back on the fritz, and the problem got worse when I noticed my carpet was flooding where my A/C unit was.I had to call Bon Air AGAIN to have a 2nd tech (I dont recall his name) come out. This time, I had my Dad there with me so they wouldnt talk over my head or try to sell me another feature that didnt work. My Dad basically ended up telling them how to fix the flooding issue. The 2nd tech also found another issue that the 1st tech never even mentioned or checked; which I got fixed by another company because basically, I dont trust their business at this point.The 2nd tech explained to his boss the situation, and after they got an earful from my dad, they knocked the price down to $800+. But Bon Air never rectified my now mildewed carpet or paid for any inconvenience caused or time wasted.They do bad business, take advantage of people, and Im going to report them to the BBB. I shouldnt have to pay for this kind of service!!

Bon Air has been servicing my nearly 18yr old AC unit for about 4 years. I have always been very satisfied with both cost of repairs and their technicians. Just today I had technician Ben Torres repair my outside unit. He was quick to diagnose the problem and repaired in a couple of hours. Great job Ben and thank you.

I appreciate the service provided by Bon Air today. On time is a plus his courtesy and kindness knowledge of the system and professionalism. thank you!!

Bon Air supplied a quality complete Lennox system. Price was fair and salesperson Cody was very knowledgeable. Install team arrived on time and were very comprehensive in their approach to make sure my system was installed correctly. Install team was very respectful of me , my wife and my property. I am very impressed with Bon Air and highly recommend them to anyone looking for great and caring service..

This is our second system purchased and installed by Bon Air and we are very pleased with the entire process of making the decision about equipment, and scheduling the installation. The installation crew was professional and courteous to us and our home. We are exceptionally pleased with the new system and resulting comfort. Great job everyone.

Cody was just out helping my mom with a repairTo her coil and he was amazing! My Mom and Dad have used Bon Air for years…. Daddy passed this year and it has Been such a blessing to have a company and people that we know have integrity and that we can trust to give my Mom the best! Thank you Cody and Ashton!

Hear me out...Originally had two new units installed by another company (RCH&A); lets see if you can guess that company. Different technicians came out over the course of almost 2 years (units are less than 2 years old). Each time someone came out they told me all the things wrong the previous tech was responsible for. Well, I got tired of calling them for issues and only getting excuses. Today I called Bon Air because I was, yet again, having issues. They were able to get a technician out the same day to me (as a new customer). Jimmy came out and took a thorough look. He explained to me what he saw and educated me on a few things. He also provided pictures of what he found and provided understandable explanations. He did NOT try to charge me for every little thing. I only paid the call-out fee. There was no, attempt to sale me parts or tell me that I needed something that I really didnt need. I wish I could go back in time and have this company do the install for the systems I have now. It would have saved me lots of money knowing I didnt get the guy that graduated, in the bottom of his class, installing my equipment. Thank you Bon Air!

I have recommended them for years. The owner just sold but I think the new one will do a great job.Just had them repair a system a Tennant did not take care of. It was the weekend and they were there both days. Great service.

They were more concerned with signing me up for a service package than fixing my air conditioning in the middle of summer. When i made appointment for diagnostic of the problem they said i could get appointments sooner as priority if i paid for and joined service package. I declined, Then got another call a few hours later about the package and becoming a priority. Why would i join before i even meet technicians! I canceled appointment and even on that call got smooth talking

Excellent service - needed a fall checkup on the heating system. Ben Torres was a very personable and knowledgeable fellow - got here on time, looked things over, and also (on my request) installed a new thermostat which is working perfectly. I highly recommend him.

Extremely impressed by Bon Air. The outdoor fan quit on me during this 100+ degree weather and they came right out had us back up and running with in 30 min. Eric was awesome!

Ben with Bon Air was very professional and targeted the issue immediately upon arrival. He gave good ideas on how to extend the life of our unit. Ben was a true professional and offered extra help in educating us on the HVAC system. I would trust Ben on any future HVAC need. Sold on Ben and Bon Air.

Enrique Mendoza and his assistant, Chris, from Bon-Air Service Co., did an outstanding job for my husband and me today. They replaced two ceiling registers (12 ft. up to the ceiling) in our living room, fixed a broken register in a bedroom and fine-tuned the dampers in the air ducts in the attic. They were attentive to every detail! Great work!

Justin h #41 with Bon Air is a professional, courteous technician. He came out to look at my parents furnace unit. He was very polite and respectful but, most of all very knowledgeable and trustworthy. He was very thorough and patiently reviewed all the issues with me and my elderly parents. There are very few people and companies that are worthy of all these accolades. I would highly recommend Justin with Bon Air.

I continue to be amazed by BonAir Services. The excellence they demonstrate in every contact has reassured me and my family over and over again that contracting with them for our new AC system was one of the best decisions I’ve ever made. Thank you, BonAir and God Bless you and your staff for everything you do to serve others.

Keeping 2 young grandsons and our air went out this afternoon about 4:00 pm. Husband called Bon Aire and was told they could have someone out today. We received a call less than 2 hrs later that Armel was on his way. Very thorough and efficient, replaced a coil and had us up and cooling again in less than 2 hrs. Thanks for the quick service!! PS, might want to correct your records, the text was addressed to Dough, should be Doug. But service was great!

My elderly mothers heat wasnt working. Shes very money savvy (Nudge, nudge) and doesnt need an expensive repair, right now. That being said. Mom and myself are absolutely, impressed with Bon Air service. The entire staff are patient, professional and fast. From my first initial call until service was completed was less than 5 hours. Same day service? What? YES!!!When our service man Alex, arrived. (prior to the standard 3hr window BTW)He had mom up and running within an hour. Great communication that we could understand and 2 more free service calls for a year. I HIGHLY recommend Bon Air to everyone. Based on the personal attention, prompt service.I could go on forever.Thank you all.Psst.. mom even gave Alex a hug. 🤗

Amazing service! Eric was so knowledgeable and kind. We will continue to use them and request Eric!

Excellent service, quick response, they fixed it! No need to look for an AC company because Bon Air is it! They have been my AC company for years and I rarely write Google reviews, but this company has figured it out. I couldnt be happier, plus the cool air is flowing again! Look no further, call these guys!

We have used BonAir for the last ten years. They are truly an Air Condition Company that you can trust. Every technician that has serviced our home are courteous and knowledgeable. And they always arrive on time! Consistently like that, just doest happen. It is part of their customer philosophy. And their prices/fees are always competitive.These two technicians in the picture go by the name of Tiny & Not So Tiny. They saw me in the garden moving mulch bags in 85 degree weather, they gave me hand. Now if I could just get them to mow my yard, I would give them a 10 Star Rating

Bon Air Service is excellent as far as Im concerned. I call them and they show up. The customer service is great. Armel, my technician, is very knowledgeable and friendly. He takes time to explain what hes doing as its being done. Im very pleased with the service I receive.

I would recommend them to anyone who needs a new unit. Prices are fair, good financing, and they went above and beyond from beginning to end.

Our 12 year old downstairs unit quit working on a July Sunday evening. I called Bon Air Monday morning and they were able to get us on the schedule that day. The tech Armel showed up and went straight to work diagnosing what our problem was. In short order, Armel had put together a repair estimate for me to review and after giving him the ‘go ahead’, he was back at it getting us cooling down again. I appreciated Armel explaining what he was checking for as he worked and the additional recommendations he had for me to consider as both our units are older. Thank you Bon Air and Armel for the great job!

Excellent experience. The technician Ben covered safety checking and tune-up as required. Checked everything outside units and attic units thoroughly.He sent me the paid invoice. I didnt get the significant pictures and any recommendations in writing. E.g. surge protector device,etc..

Every time we have an issue with our Trane ac unit, Bon Air will come out as many times as it takes to find the issue and fix it. Eric is the best - he correctly identified the problem we were having and fixed it. Would not use any other company. Most of our neighbors use Bon Air too.

Bon Air Service Co., owned and operated by Martin Caballero, provide honest and excellent work. We have invested in their semi-annual maintenance program where they come out twice a year and perform service on our AC and heating furnace units. We see this as an investment as it is worth it to us. Jason Chalmers was the technician assigned to service our furnace unit. His knowledge as well as his professionalism were on point, as he identified a minor issue that could have developed into a major headache. As a result, we are good to go for the winter season...as long as the power-grid doesnt fail.

Quick response and great service! Armel Paz was professional and great at explaining all the details of the service. I would definitely recommend Bon Air Service Co., Inc.

Wonderful company, great service. Always honest, thorough and reliable. We have used them for years and will continue for years to come!

Our condenser coil went out right when the weather started turning hot; our usual AC company came out and tried to sell us a complete new system—we contacted Cody Sims with Bon Air for a second opinion and he was able to help us with a solution within our budget, only replacing what needed to be replaced. Honest service is rare these days — we trust Cody and Bon Air as our new HVAC company.

Been using these guys for years. Great service. Recently had some work done and worked with John C. for the estimate and Ricardo for the installation. Another good experience from Bon Air !

Enriquez and his very knowledgeable team are beyond superb! I fully recommend them to anyone! They made sure to explain everything there is to know about my new a/c system. They are very courteous and totally professional! I hope to see them again for all my a/c services! I am very grateful. Job well done men!

Great customer service great experience Ashton was very professional !!, my go to ac service will definitely call back if I have further issues

Ashton came to my house and was very helpful and accommodating. Will 100% be returning in the future for anything that we need.

First class high efficiency heat pump installation. Wore booties and put down protective floor covering. Installed new floor in the furnacr closet and used duct seal to cover the seams of the custom built transition. Upgraded the service disconnects both inside and outside to bring everything up to code. They put down and leveled a new pad before setting the condensing unit. They fabricated a new line-set cover and replaced the suction line insulation with new. After they finished the installation, they left the floors cleaner than before they arrived. Very polite and professional in every aspect from start to finish. How do I know they did an excellent job? Im a retired HVAC professional.

Excellent service! Our Ac went out on the hottest day of summer, it being a holiday weekend no one would come out and take a look. We contacted Bon Air, they were super friendly got a technician to come out super quick! manager even went out of his way to get the broken part out to the technician for a fast service. Will be definitely using them again and will be referring everyone to them!

I highly recommend Bon Air for your heating & cooling concerns . The service tech , Jason, was thorough in explaining and fixing my a/c concern. Jason was punctual and personable The customer service reps provides great service over the phone . Excellent company to work with .

BonAir has always been responsive and they get the job done! I referred them to a friend about a year ago, and they are also very pleased with the service. Highly recommend.

I am beyond bless to have had Bon Air Sevice complete my home install. I had been without heating for about 1-2 months. They send Enrique, Ronald and Moises to complete the job. They did a great Job and my kids were absolutely grateful for the hard work and now don’t have to suffer during the cold! I just delivered my baby boy this Wednesday and I’m so Grateful that my newborn won’t have to go thru these cold days with out heat. Thank You Martin and Wendy for having such amazing team and most of all God Bless y’all for all that gets done to take care of customers.

Cody and his team got us taken care of quickly, efficiently, and for a great price. The install team got everything up and running smoothly to keep us cool in the warm Texas sun.

Our tech was Awesome!He checked everything on the system and made sure we were ready for the Texas heat of summer.If you need a reliable honest and conscious AC service, they should be your first choice!

They take advantage of unknowing women! Very displeased with The service they should have been more communicative and upfront. They were very misleading with their pricing and had hidden fees and markups, they put my friend in a very compromising position. The service was just very poor all around! I would not recommend.

Jimmy was quick and efficient, found some wires got mixed up and was done in less than 30 minutes.

Ben was friendly, professional and honest! Excellent service and we were quickly back in business. It’s too hot in Texas to be without AC for too long.

We chose Bon Air when we needed a new central air conditioning unit because we had family who had used them for years and gave them glowing reviews! We have not been sorry we made the decision. Our a/c bill has been less this year with our new unit even with the increase in electricity cost. They have been wonderful!! We’ve had them out for maintenance, and they are always on time and professional. They do quality work and stand behind anything they do. We have already recommended them to a friend whose daughter had an air conditioning issue, and they called us to thank us for recommending Bon Air because their daughter was so pleased. We found a company that we trust and will continue to use them for our heating and air conditioning needs!

Had a service completed and then had my system checked, everything was explained thoroughly and I was even given suggestions for a recommended upgrades. Over all the service was great and Ill be using Bon Air for anything I need in the future!

They were timely, experienced, knowledgeable and customer friendly5 Stars all the way aroundThank you

I have used Bon Air for many years and find their service to be excellent, honest, and thorough! They responded immediately to my problem and fixed it for a very reasonable charge.They are always punctual and very professional!

Showed up on time and did anything exceptional job. Very knowledgeable and friendly.

Just had a complete new system installed! Complete demo of the old system, reinstall everything including new ductwork, done in one day! Quality workmanship, good people. Cannot recommend enough!

These guys are wonderful, thoughtful and very professional. I have learned that paying up for their service plan is worth every penny. They are able to get parts they need very quickly and in most cases the same day while other companies are struggling to do so. If you are looking for an AC company you can always count on call Bon Air. They take very good notes of all the services they do and are prepared when they come your home. Thank you Bon Air for being so reliable!

I was very happy with the work of Armel.He was patient with me, responding to all my questions ...The work was done perfectly.Thanks to him and to your company.

They are extremely professional & responsive. Reliable.Everyone weve worked with has had their act together, and knew what they were talking about. Courteous & polite.Theres probably cheaper one & done outfits out there, but none that provide a better value.I know when we need them the next time, theyll be here to take care of us... a dad-burn good track record spanning almost 40 years.Highest possible recommendation!

Tech was very Professional and explained all things covered for our 1st time joining Bon Air family. I can’t wait for Spring visit. We needed 1 additional service he saw. Fixed it for additional LOW PRICE.

Needed a new coil and Bon Air was the right call! Don’t waste your time and especially your money on A#1 or any of the other big name companies because all they will do is take advantage of a situation and up charge you by 200% ( A#1 Air). All interactions and transactions with Bon Air was great and I won’t go anywhere else for my AC needs! Highly Recommend!!

We have worked with Bon Air for many years, they kept our old system going even though our master bedroom never got as cold as we would have liked because it is the farthest room away from the air handler. When it came time to replace the system we received several quotes from other AC companies with different designs to solve our warm bedroom issue. We considered going back to two smaller basic systems. Bon Air returned multiple times to research and design a state of the art system. Most importantly they took the time to explain how the zones and variable speed system would operate. In the end I decided to go with Bon Air due to our long relationship. They installed the new system last December and it operated fine during the heating season. Now that the weather has warmed up and we are using the AC it is performing great. We are able to control the zones effectively and our master bedroom gets as cold as we want. We really appreciate that the team at Bon Air helped us through the decision process, thanks very much!

Eric came out and got our furnace going for just the cost of the visit. He was professional and courteous. He didn’t try to upsell me like the last big name company did. I’ll be using BonAir from now on.

I can not say enough about this company’s customer service, expertise and even competitive pricing. I researched many companies and chose to go with Bon Air because I hoped they would give me a great install. Right on point! Cody and his army of men showed up and installed the most beautiful, top of the line Lenox system with all new ducting as well. Everyone of their employees were courteous and professional. We could not be happier. I highly recommend calling Cody if you need AC services. Best all around service I could find!Update! Nearly 2 years later, Bon Air is still taking great care of us and standing behind their work. There have been a few issues and Bon Air has exceeded our expectations each time. I continue to be 100% satisfied with everyone I meet from Bon Air services. It’s nice to see that there are companies out there that still care about their customers. Thank you!

Just an okay experience. I liked the guy that came out, but he made me hold his ladder that he leaned up against my attic instead of opening it up. He also watched some unrelated random videos while he was up in my attic (Sounded like tiktok, but I digress, I don’t think he knew I stayed upstairs). Young guy. Seemed nice. I don’t know exactly what he did or checked. He also left tools in my attic and had to come back later (which is totally okay, I understand things happen). I also understand it’s tough to maneuver a ladder up the stairs, but my walls are scratched up a bit from that. This is the first time I’ve had anyone out to look at my stuff as a first time home buyer. I just would’ve liked more information and transparency about what he did.

The technician did his job well and wanted to make sure all was working properly.I am concerned about the charge. I purchased the unit July of last year. I paid over $200 for maintenance today. ????

Bon Air Service sent someone out within a couple of hours of getting our repair ticket. Eric was our tech. Very respectful and nice guy. He had it diagnosed in just under 30 minutes, told me what was wrong and had it fixed very quickly. He even had the parts with him. Kudos for being so knowledgable and prepared! I’d definitely call them again and request Eric!

Bon Airs tech was on time and thoroughly serviced my AC and Heater systems. He explained all services completed and was courteous and respectful. I will definitely use Bon Air again!!!

Bon Air is an excellent company to work with. I’ve been using them for years and will continue! Ashton Wilson is a great service provider as well!

My HVAC system started have issues summer 22’ and I was using a different company. The system finally completely broke and my options were to repair or replace. I knew I was looking at a $5k in repairs or $8k to replace so I decided I would save the $8k and make it through winter with space heaters. Once I reached my financial goal I decided I would get quotes from other places first before going with the company (I was less than impressed with their service). As spring was approaching so we’re the temps in my home reaching almost 95° so it was time to shop around.From the very first phone call to schedule someone to come out and give me a quote, (he was there within an hour) until the last person from Bon Air left my home (just one week later), the customer service was above and beyond! I ended up paying almost $10k but to get that level of service, and peace of mind with an amazing warranty, it was well worth it.Thank you Cody Sims and the entire Bon Air Team!

I was very happy with the friendly and courteous service that I received from the Bon Air team.Cody Sims began the process by constructing a very detailed estimate to update my three heat pump systems and bring the insulation in my attic up to a level to support the energy conservation of the units. He presented and painstakingly went over the options I had and designed a proposal that promoted energy saving, optimal efficiency, included thousands of dollars in rebates and savings and a long term warranty option to protect my investment, if I chose. After a week of agonizing over a decision and having Cody help nurture my processing, I, then, confidently, signed on the dotted line.Installation days were rainy and cool. The installation team worked two 14 hour days and got the job done right, in spite of the mud and the terrible humidity. They were very polite, courteous, friendly, happy, and very hard workers. There was no standing around. They seemed well supervised and trained and were always moving. I was obviously impressed with their skill set and work ethic, but I was even more impressed with how they kept my house and yard clean and clear of construction debris. They got the job done quickly, efficiently and in a very professional manner.At the end of the second day, it was very late and the installation was complete, but, the supervisor gladly spent time and gave me a mini-training in regard to my wonderful new thermostats. He was very patient and I never felt like he was in a rush to finish and go home until the job was complete and everything was up and running and I was happy with the results.I consider myself to be a very satisfied customer and a big fan of Bon Airs Professional Team. Thank you, thank you. (Also, kudos to the friendly and very helpful phone team.)

Amazing service from the initial call , to the service. By far, a easy transition from my old ac company that I was only a number. This company treats you like family all the way through the process..

Technician Ashton arrived at the start of the arrival window I was quoted, took the time to listen, answered all questions, and went above and beyond to get the job done right! Dont hesitate to call Bon Air and request Ashton for any of your HVAC needs.

We have used Bon Air for many. They are super friendly. They are all very polite and very knowledgeable, both the ones that answer the phone & all the technicians that have come to do the seasonal check on both AC & heater. The guys know what they are doing when service is required. They put in our new unite a few years ago when the original one died.I never hesitate to call them when a problem arises.Highly recommended.

We have used Bon Air for many years. They are reliable, thorough, courteous, arrive on time, and just great people. We have had occasions where we arrived home after work, nearing 6:00 PM, and the A/C motor is not working. We called and they sent a person. I cant say they are the least expensive, but I have not felt that they charged too much for their service. For more than 10 years we have subscribed to the twice a year checkup. That has always been a great value for us.

Very polite, knowledgeable young man help us today. Will always come back to Bon Air!

Great customer service ! Technician explained everything in detail and ensured my digital thermostat was working properly

We were referred to Bon Air by our car insurance agent and he did not steer us wrong! We needed to replace our entire unit for the first time ever since living in our home and the Bon Air team made the entire process so easy!Everyone from their General Manager, Paul, to their consultant, Cody Sims, were VERY communicative and incredibly patient in educating us when we had many questions. They gave us options to chose from, explained everything thoroughly, were accommodating to our schedules and most of all, despite Cody having to go on vacation, he made sure the team kept in constant contact with us so we were taken care of. The team who did the installation were great too! We also ran into a snag with technology when it came to financing, but Paul and Cody were on top of it to make sure everything was done.We cannot sing enough praises to this phenomenal team and will be referring them to anyone who needs AC/heating services! Thank you again, Bon Air team!

We were very pleased with the service!! They showed up early and did such a efficient job! Cody explained everything and took his time and answered all of our questions. Kyle and his team did an amazing job with the install! They kept everything as clean as possible. And they cleaned everything up so well! I would recommend them to anyone. We have been extremely pleased with there work!

Armel was very professional and provided very valuable suggestions on how to better maintain my HVAC unit. His customer service makes him a prime candidate for a supervisory opportunity. I appreciate his service.

We had a great experience with Bon Air. From the minute John walked in our house to give us an estimate it was obvious he knew what he was doing. He was an A/C guy not a salesmen. We trusted him immediately and after a couple of other unnecessary quotes we purchased a new Lennox system from John and Bon Air. The installation team was great as well. Eric and Kyle were friendly and knowledgeable as was the whole team. I wish I had got all of their names because they were great. We are very happy with our new system and highly recommend Bon Air.6/27/23We had Bon Air install a new line for our condensation pump and just like the last time everything was great. The crew was polite and knowledgeable. I definitely recommend Bon Air for any HVAC work that you might need.

We have always used Bon Air to service our ac unit. They have always been reliable and quick to respond. Most recently they responded in this 100+ heat and didn’t stop until they got it working for us! I highly recommend them!

Our AC wasnt cooling and I called them late one night and by the next morning they had someone over to checkout the problem. With the rolling brown outs we had it took a toll on our unit and the motor was messed up as well as a computer part. By the next day we were up and running. I appreciated the fact that every time I have used Bon Air I am satisfied with the professionalism of all those involved. I have been using them win 2014 and have been very happy.

Unbelievably, this is the 3rd time I received same day service after calling in the afternoon! The technician thoroughly explained the problem and made the repairs the same day! They accommodated my schedule because Im a teacher and even gave me a small teacher discount without me asking. This business treats its customers like family. I wont have any other HVAC company in my home again! Im team Bon Air all the way!!!

Justin was very professional and kept us appraised of all he was doing. We appreciate Bon Air for coming out on a Sunday to take care of us. While AC repair is never cheap, we felt like we were given a fair price for good work, especially with the call being “after hours.” Thank you for taking care of us!

Hector truly went above and beyond to find a blower motor for us! Calling multiple stores and driving out, ON A SATURDAY, to get us the part we needed. Will 100% recommend this company in the future. Hopefully we dont need them anytime soon, but if we do, we will certainly use them!Customers for life.

I cant say enough good things about this company and the employees Ive talked to or met. The office staff are quick to help, a special thanks to Danielle Barr. Also Id like to thank Preston. He worked in terrible heat to make sure my problem was solved. I have used Bon Air several times for different problems. I recommended Bon Air to my neighbor who is looking for an honest A/C company. Thank you to all the staff, and thanks again to Danielle and Preston for the honest quality service.

Bon Air was highly recommended and I was not disappointed. The company and Ashtons professionalism were very impressive. I definitely would recommend Bon Air!

Jimmy was very nice and so helpful for me he was very knowledgeable for the work he was doing I would highly recommend Bon Air they are fantastic and you never have to wait for them to come out thank you.

The best A/C company I have the pleasure of working with! They great and very professional during the installation! I was very impressed with the quality of work and paying attention to detail!

Armel is the best. Very personable, knowledgeable, I would say an expert in his field. If I could I would just want him to come and work on our system. I trust him.

My parents unit stopped cooling while my Dad was in ICU so it was a very stressful time for our family. I wasn’t sure who to call but was so happy Bon Air was who we chose. I believe the young man was named Justin that came out, he was so courteous and thorough. Got the unit cleaned out and running and the price was so affordable!

I cant speak highly enough about Hector and Bon Air. Friday afternoon in the middle of June, our AC blower motor went out. Spent all evening trying to find the replacement part and the next morning running all over the metroplex looking for a place to help us. We eventually made it to Bon Air, and Hector went way above and beyond to locate the part. He and his manager made it possible to get the correct blower motor on a Saturday when most businesses wouldnt be available until Monday. Now we can fix the AC issue, and my pregnant wife wont be miserable in the heat, all thanks to Hector and Bon Air. I know all of my future business will be with Bon Air.

Ben was awesome! He explain everything in detail and verified it with photos. I will request him for all my service needs going forward.

I have used Bon Air Services for more than 25 years. I have had many different people come to my house over the years. They are on time, very professional, courteous, and neat.

I can not believe how awesome this all turned out. My AC went out last night. I called this morning, spoke to a very nice man and he said someone was in the area and could be at my house in next few hours. !!!!! This does not happen in Dallas in the summertime. Preston came out and was so nice and professional. He was right to the point, knew what was wrong, replaced the part, washed down our AC unit, checked everything on the unit in the attic and was done. AC back on and all is wonderful in the world. I truly thankful for their kindness and professionalism. I will definitely refer them to everyone I know and already have them under “favorites “ on my phone! Thank you, thank you, thank you!!!!

I wanted to thank Bon Air for the excellent service I received two days ago. The men we very friendly and professional. They came in the morning and had the AC unit replaced and working in a couple of hours. I truly appreciate Junior for taking the time and explaining to me how to replace the new filters and how to use my new system. This was a pleasant experience I would highly recommend this company to everyone.

My system had a leak, previous owners didn’t Register System. Decided to replace whole system for Warranty worrie free purposes. Went with Bon Air because of their reviews on google and on the Nextdoor app. They showed up and knocked out the system in a couple hours. Cleaned up like they were never here.We will see how the service goes. So far Extremely happy with them. Cody Simms is who Helped me out. Very knowledgeable and Not Pushy! Thanks Bon Air!

I have been using Bon Air for years to service my heat pump.. they never disappoint. The technicians are always on time, are polite and professional. Devin came to my home last week and he did not disappoint. I would highly recommend this company for your heating and a/c service. You wont be disappointed.

Technician was competent, friendly and knew what he was doing. He explained everything that he did for me. I feel like this company is honest. I had them out on one other occasion to do work. The company I called out first gave me incorrect diagnosis of the problem. I then called out Bonn Air and their diagnosis solved the problem and saved me quite a bit of money. I definitely recommend them.

We called after we were having issues with one of our AC units. Next day, Alex came out on time and fixed everything in a timely and professional manner. Even took the time to make sure I understood what happened in detail. Couldn’t have asked for an overall better experience from everyone involved. Thanks a ton!

We needed our AC repaired on the 4th of July. We called Bon Air and they had our AC up and running in an hour and 20 minutes. So glad we called them.

I have been using Bon Air for years. Their Techs are extremely knowledgeable, honest & always on time. They will try everything to fix your problem before saying, you need to replace the entire system.

I called them on 3/3/21 at 9:25 AM due to our unit wasnt communicating with the thermostat and they had someone here by 12:15. Eric was very polite and professional, he went above and beyond to resolve the issue and he also called the manufacture to find out if our unit was under warranty and it is! We purchased the home a year ago and had no clue we have a 10 year warranty! They will return tomorrow once the part comes in and we will be back up and running! Bon Air will be my first and only call going forward! I also have them coming out to give me an estimate for duct work. Very pleased

Needed help ASAP and they were able to squeeze me in same day. The technician arrived like a hour after I called. Great service.

Expertly resolved the issue with my furnace while simultaneously educating me on how to keep it running smoothly. Very professional technician who arrived on time, was courteous and efficient. Will definitely utilize Bon Air again, when needed.

Kyle and his crew replaced our air conditioning and heating systems. They were very professional from the beginning to the end. They protected my wood floors and furniture at all times. They worked steadily and quietly throughout the day. Kyle explained the operation of the new high efficiency equipment and thermostats and air scrubbers. I highly recommend Bon Air Service for all your air conditioning and heating needs. Thank you Bon Air!

I had dealt with Calvin years ago before he retired and he left such a good impression that when my AC unit went out, I did not hesitate to call even though I was referred elsewhere by family. From John in sales to the techs that performed the work and the financing team there, I was glad I called Bon Air. With a purchase this size, rest assured this company will treat you right at every stage in the process and you will be left with a quality install and a feeling of satisfaction and not like you just got ripped off. A+++ 👍🏼🥶

I was on a bit of a tight schedule when I contacted Bon Air. I was in the process of moving into a new home that badly needed AC work. They not only worked with me on the schedule, but they under promised and over delivered when it came time for the work. Expedient, professional, quality work. This is truly an old fashioned on a handshake and my word kind of crew. I was referred to them by a friend that used to own his own install company, praise doesnt come much higher than that, and they still exceeded my expectations. So glad to have partnered with them!

Justin was very professional. He thoroughly explained what he was doing and what needed to be fixed. He arrived right on time and was very knowledgeable. I was very satisfied with the service I received from Bon Air.

Their tech Ashton was very knowledgeable and presented me with enough information to made an informed decision. I used them for a second opinion as the prior company did not evoke confidence. They arrived on time, were courteous, careful in my home and made all necessary repairs the same day. They are honest and trustworthy and I plan to use them as long as I live in DFW.

Our technician, Armel, was very thorough. He educated us on the issue. Also, the Gen Director came out to do review thr issue and explained the scope of work.

Gerardo was on time and professional. Took the time to explain what he was doing and testing. Been using Bon Air for many years and there tech have yet to disappoint. Stop searching for another AC/Heat company. Just call them. 👍🏻😎

I had to buy a completely new system. Bon Air made the experience painless. All the techs I have worked with so far have had great customer service and they are able to answer any questions I have.

Bon Air is the go to AC vendor in Grand Prairie. The organization prides its self in providing on time quality service. This firm has bailed me out on several occasions and are consistent from call handling to problem resolution. These are my guys from start to finish.

I called on a Sunday afternoon and they were able to come early the next morning. The technician was professional and on time. He clearly explained the problem, showed photos when appropriate and addressed the problem in a timely manner. I was very happy with the service.

Bon Air Service Company is truly top flight. They are committed to their community, their customers, and their employees. Working with them has been just like working with your best friend. Keep up the excellent work. You are deeply appreciated.

Bon Air Conditioning Grand Praire Texas is the best company for all you air conditioning needs. They are so reasonable and the service is Great!. I have used them for the past 3 years and will only use them for all my air and heating needs. They do the work right the first time and the cost is fair and reasonable. I have told my family and friends if you want your ac fixed this is the company. Also, the people you call on the phone give you caring friendly service. I had to get my house ac fixed and they told me what the problem was showed me what the problem was and the cost was affordable. I know when they come out they will send a experienced tech that is willing to take the time to find the problem, explain what everything will cost and give me a fair price. Call them today if you need to fix or give your system a check up to prevent any large problems later. Thank you, Bon Air Service in Grand Prairie.

This place is a joke. An expensive joke. I got 4 quotes and Bon Air seemed very professional so I went with them. They replaced the outside unit, coils and blower. However, I am constantly calling them to fix this problem they installed. It NEVER cools. Their 4 ton system has to cool ONE room with an oven in it and it wont work. Im constantly changing the filters yet they come out and tell me thats my problem and charge me almost $300/pop to come out and insult me. Last time they came out and said there was 4 lbs of extra coolant in the system and basically called me a liar when I told them theyve been the only ones to come out. I only call them back out because I want them to fix their stuff but now Im done with this company. If you are a woman, do not use this company. All they do is soak you for every dollar they can squeeze from you and still leave you with a system that cant cool below 90 deg. Run, run away!!!

In the summer of 2016 I totally renovated my house including the central air and heat pump. I got three apples to apples estimates. Bon Air knocked the other two A/C companies out. Bon Airs estimate was considerably less. Their installation was fast, professional and without any problems. They continued to service my a/c every year and kept it running well. Most recently it went out; making it unbearable for me and my home bound wife who was recovering from surgery. They came out IMMEDIATELY and handled the issue. Even more recently, there was a compatibility issue between the inside and outside unit. Again, they handled this issue professionally and without charge. They will continue to have my business and my recommendation to others.

My repairman Eric was very very professional and patiently answered all of my questions. The young lady who scheduled my service appointment was also very professional and kind. The repair cost was reasonable.My experience with this company has been very good. The yearly service agreement has given me peace of mind.

Sam provided thorough service. And was patient with my elderly mother in explaining what was to be done. I recommend BonAir and ask for Sam.

We appreciated the service to our A/C unit that we received from Bon Air Service. We called because of a drainage issue that resulted in the condenser drain pan overflowing. The service tech was very helpful and conscientious. He told us up front of the replacement cost of a drain pipe so that we could decide if we wanted the work. After replacing the bad pipe, he performed a thorough check on our A/C system. We have no complaints.

I contacted Bon Air after hours on a Friday night because our upstairs AC unit was not cooling. I explained that I wanted someone to come out on a Monday. Someone from Bon Air called me back on Sunday to confirm my appointment time on Monday. The technician that came out was very knowledgeable and was able to explain what was happening and gave us suggestions on how to proceed to get the unit cooling again. I was very impressed with everything from the initial contact to the finished job by Bon Air Service. Thank you and I will definitely share your information with my friends and family.

The BEST air service ever!!! Ive never had any issues at all with any of the techs. The knowledge this company has is phenomenal . The customer service is 100% and im ultimately pleased every time my unit is serviced! Bon Air goes above and beyond in explaining what the issues were and how they would need to fix them. If you are looking for a A/C company, I would highly recommend Bon Air! If I could give 100 stars, I would!

The BonAir Technician was punctual, professional and thoughtful during my AC maintenance. I highly recommend BonAir Heating and Air. I’ve been a loyal customer for many years.

Alfredo Martinez provided exceptional service! I appreciate the professionalism and quality of work.

Justin was thorough, utilized all his resources to ensure our AC/heat unit was back up and running, communicated his findings and repairs in layman’s terms so that I was able to understand what the problem was and how he fixed it. Very professional.

Ashton was awesome! He was honest, fixed our capacitor fast, and came during the time they said they would try to squeeze him in. He was also really nice to my puppy! :) I’m super impressed with Bon Air and will continue to use them.

I called on a Saturday afternoon when it was 103 outside to ask for service. Preston came within 3 hours and replaced the capacitor , checked the coolant levels and inside unit. He was very professional and knowledgeable. I would recommend them as honest too.

Weve used Bon Air for maintenance for several years, but this was our first time using them to install a brand new system and they did a great job. Very knowledgeable, dependable, and professional. Highly recommend them.

A/C wasnt working so called Bon Air and they showed up ASAP, even being a Sunday. The tech was professional and broke everything down nicely. He identified the issue quickly and fixed it up. Overall very smooth process and very happy with services rendered.

Weve been long time customers and have always been very pleased with Bon Air and the staff. Unlike some other companies they never try to upsell products or services unless its needed. They always fully explain their service and costs. We had to replace our HVAC unit a couple of years back and selected them do the service despite they were not the lowest bid. The reason EVERYTHING was outlined in the contract vs others that gave us more generic quotes. Now they perform our bi annual system maintenance and happy they are a local business :) Thank You Bon Air

He was very tentative to listening customerAnd very professional 👏He worked with dignity.I really appreciate 🙏 him.

I called Bon Air service to request a free estimate on replacing our AC/furnace system and my intention was to compare more than one company . But while the salesperson was explaining to me about their products and services I felt confident that I should have them do the work for us .And I glad I did , JOHN was very friendly and helpful and so was Kyle and the other two guys who were with him . Came on time (very important to me) very friendly and professional and finished the job earlier than I expected . I definitely will recommend them . I wished that they provided more services .

We called Bonaire due to a short in the wiring of our AC. They came out quickly and the service person was nice. However, the compressor kept running after he left so we called them out again. The contact switch was stuck as a result of the initial short and this was not caught by the first tech (it should have been). The second tech charged another $85 service fee for an issue that should have been caught initially. He actually called Bonaire to confirm he needed to charge and they said yes. He also wanted to charge us $250 to replace a part that costs $20 and was quite rude to my husband during the visit. I then called Bonaire to address the charge and service received and was told I would get a call back with an update. I did not receive a call back and the check has since been cashed. Additionally, the second tech unplugged a capacitor and did not plug it back in, which caused the fan to run backwards (we discovered this after I had called Bonaire). Had we not caught this ourselves and corrected the problem, it would have overheated the system. Its a shame because we have used Bonaire in the past and found them to be exceptional, more expensive but we felt it was worth it for the service and quality. Something must have recently changed. We will not be using their services again.I am editing my review. Shortly after posting this, we received a call from the location we obtained service from. The owner requested they reach out to us to let us know he agreed we should not have been charged the additional service fee and to issue a refund. We did not request this refund, however, it is in line with the type of service and accountability we have received in the past from Bonaire. Its clear the owner wants his locations to have the same mission and quality consistently. I appreciate the call we received more than the refund. I have adjusted my review accordingly.

The technician was very professional, knowledgeable, gave good advice and courteous. I highly recommend Bon Air Service to friends and family. Thank you!

I called Bon Air that I was having A/C problems and I wanted to renew my yearly contract. They had a super busy booked day and they able to book me in with the A/C acting up on the hottest day of year. Technician was able to come early than they planned. We had a fan pump that burn out and had that replaced. Our A/C is working like it is bran new with all the supper hot days.Staff / Technician were both friendly and professional. Considering that day all went very well. Our A/C is working like new. We have been working with Bon Air for several years now....and no regrets.Thank you,David & Melinda SanchezIrving, Texas

Honest and afgorable. My A/C unit started sorry cycling on a hot day. I called Bon Air and they were able to schedule a late appointment. My tech, Alex Garcia, showed up that evening and quickly diagnosed the issue as a dirty condenser. He cleaned out and I was back in business. He came back the next day at no charge to check the charge since he was concerned it might be accurate with a wet condenser.

Installed 2 new complete systems. The crew did a great job as they have always done for me in the past. The house is cooler than it ever has been with the heat pumps that were here before. Thank you.Update:Once again, these guys came through.Its why they are my go-to. Tyvm!

Great service. Highly recommend. Used Bon Air for several years. They are extremely dependable.

I was recommended by a friend who had such a great experience with bon air to try them out. We decided to upgrade our ac system and we also had such a great experience, from the min we called all the way to installation. They were very knowledgeable, timely and kind. Definitely will recommend and use again!

Disappointed after 4 years of service. Bought completely new systems from Bonair 4 years ago and signed up for their annual maintenance plan to ensure top performing systems. Last week the compressor went out on my 5 ton system and Bon air came out and tells me the part is under warranty but not the labor. They then quoted me 1800 in labor to fix it. Way overpriced to begin with for 3 hours of labor. They then said I could get a discount since I am an annual service plan member. 1500 now. I got 3 other quotes from reputable AC companies since then and not 1 quote was over 1300. At the end of the day Bonaire gave me another 10% discount to get me closer to 1300. I guess I am mainly disappointed in 2 things. 1st they tried to overcharge me drastically and I have been a loyal annual subscriber of their so called service plan. 2nd I tried to call the owner multiple times to voice this concern and as of today still waiting on that call. I am done with this company and will see if I can find an AC company that takes care of their loyal customers.

Went to troubleshoot why the unit was not working. The technician found a leak at the evaporator core and said it needs replacement. Two other companies said they couldn’t find the leak and the pump needed replacement. Saved us a lot of money and will have the parts replaced.Thank you Ashton.

Very responsive and professional. Technician gave detailed information and several options of repair. Major points for being able to put a temporary unit in until your actual unit becomes available gives this company a leap ahead of the competition. I dont know any other companies that offers that. Thank you Bon-Air!

Both my AC units broke down over Labor Day weekend. Called Bon Air. They responded immediately. I was expecting to replace expensive parts on both units. I was pleasantly surprised. They replaced a fan motor on one unit and offered to prove it was actually the motor. I was expecting to replace the control board on the other unit. It turned out to be a loose plug/connection. The tech could of easily sold me the unneeded control board. The tech was professional, polite, knowledgeable and most important, HONEST. It appears these attributes flow down from the owners/management. I would definitely use Bon Air again.

Armel did a good job diagnosing our problem. Thanks for the great service.

Eric came out on 5-21-20 and checked out our whole system, repaired the problem we had, and even showed us what will be a recurring issue. We asked him to have an estimate of repairs, but the next day a sales person called to try and sell us an entire new system. When we asked for estimates for that as well as repair only he ended the call, and we have received nothing to date. While Eric was open and truthful, we expected more from the office, as we have been loyal to Bon Air for decades.

My ac drain plug up in july and call them with value pack coupons the came in same day honor the coupon plus plus clean ac unit outside and just pay difference and include maintenance for heat system for winter!! Manon awesome will recommend to family and friend Bon air services

I have used your service for parts and today I used your service technician Paz I just want to say that you dont find many honest HVAC companies these days and you guys top the list! I also bought a part today and it was checked in the parts department by Hector and again all I can say is great service and very nice people to have met today, thanks! Paz located the leak which was coming from the vent going to the roof. Thanks for your service and helpEdwards

Bon Air has been servicing my air conditioner for a few years now and they do a great job. I just had them come out an install a Nest thermostat and put in a new ladder for my attic. They are always friendly and courteous.

I asked several companies to come out and give me quotes. The bon air company was last to visit, so I had the most questions by then. John was very professional and communicative in response to my inquiries. He advised me based on best judgement, even when he could have gone along what I wanted (unnecessarily) and made more money. They had better financing options than some of the other companies, and everyone who came out to do work, from start to finish, was professional and communicative.

Recently at our SOROPTIMIST house we noticed on a Saturday, our heater was not working! And we had our party that night!! We called and were told they could come help us. Of course they did! No problem fixed. Thank you for your prompt service and calls to keep us updated.

The worst experience I have ever had. The techs they sent out were not familiar with working on the equipment. Each time they came out they sent a different technician. They came out 2 weeks ago to make a repair. When they arrived, the system worked. Unfortunately, when they left, the system did not work. We had to insist they send someone out to fix it that day. The technician they sent could not figure out the problem. He said he would have to return to the shop and do research. Contact the manufacturer. Then would call us when they were ready to come work on it again. He turned the system off and left. We didn’t hear from them again for a week. A week when the temperatures dropped to the 30s nightly. When they finally came out to fix it, 2 weeks later, they charged $300 more than they quoted. Never again.

I have been a customer for over 20 years. I trust this business to be fair in their repairs and systems replacement. Technicians are quick knowledgeable and efficient. Completely recommend Bon Air.

The Tech Alex was very professional and courteous. He explained every part of what he was repairing and why. I felt as I was being educated on my HVAC system as well as getting white glove treatment.

I just had Bon Air fix a problem area in my house. The house faces west, and that part of the house wasnt being cooled like it should in the hot summer afternoons. They measured the air flow, replaced some ducts, added another return air duct and wow, what a difference! They also fixed a problem in a room where I have computer equipment adding to the cooling problems. Before they left, they had the system working as it should have, for the first time since weve lived here.I could go on about how they actually showed interest in my problems, and how they seemed old-school when it comes to customer satisfaction, and attention to detail.... something that is rare nowdays.They seemed honest and provide good work with reasonable rates. A first class operation! Would I recommend them to anyone needing heating/air conditioning work? ABSOLUTELY!J. Richardson, Arlington

Technician did a fine job was knowledgeable of what he was doing

A/C went out during peak heat and they were out within 24 hrs. Simple problem with a wire on the unit. Honest and dependable, didn’t play any games and fixed the problem. I highly recommend Bon Air for all your HVAC needs

Had an air conditioning problem at 7 PM on a Saturday, and called Bon Air. They sent a service man out within an hour. He found and fixed my problem fast!! He cleaned up after he was finished. I will definitely use Bon Air again in the future. Thanks for the great service!!