Elmers Home Services

Bryan from Elmers Service provided complete estimates with varying levels of service options- I appreciate the transparency of their analysis and follow through. I did accept the estimate and work was completed later that day by Jose’s team who came out to complete the agreed upon service all to my satisfaction- great job to you all!I did require another issue to be addressed after the initial visit that was unrelated as my drain line became clogged and Bryan was able to come out that evening and complete the repair. Great customer service and response/ repair time.

I just had Elmers technician Scottie Baker do my HVAC system check and he was truly informative and thorough, educating me about my whole system well enough to the point where I signed up for their yearly service and want Scottie to be my tech guy all the time! He also taught me why my bedroom wasnt cooling off with two vents as its the last one coming off the plenum. He said they make their plenums longer so all the air is efficiently distributed. How many AC guys would tell you that? Thanks Scottie and Elmers!

Our furnace blower motor went out last Saturday. Called Houk on Monday and they couldnt come until Wednesday. So I called Elmers and they came that afternoon. $2500.00 to replace on a 14 year old unit. Opted for a complete replacement of a/c and furnace. Clint was great. He gave us 4 options; we chose The Cowboy. The price was excellent and Clint made sure the furnace would be replaced the next day. The following Tuesday, the new a/c was installed and the job completed. Erik and Alexander were very courteous, and and did a fantastic job. They took the time to get everything right, even going above and beyond, in our opinion. Thanks very much Clint, Erik and Alexander.The icing on the cake is the 10 year service agreement that covers everything! Major KUDOS to Elmers!!! We cant recommend them highly enough. We are customers for life. 🤠

Elmers has provided service to my units for a couple of years now. My home is 20 yrs old. When service techs come out (Im on an $11/mo membership maintenance plan) every 6 mos for unit check-ups they are always professional, competent, respectful of my home (wear booties) and review any findings/recommendations with images/video. They do not delivery a sales pitch or try upsale products, nor is there any pressure to purchase anything. I have been satisfied with their service & have had no issues.

Okay, they’re the best of the best! First when John initially showed up he was so professional and caring! Very empathetic to our issues with our entire family being in a hot box. He made the effort to get us a portable AC so we wouldn’t suffer. He showed us all the options and wasn’t being a pushy sales guy but also I knew because he could also perform work to be done and not just a man with a clipboard. He made recommendations without saying we had one choice and it was going to kill us financially. He gave us the layout and was extremely specific and told us in ways we could understand. Allowed us to pick and choose specific to our household needs and wants. The very next day the crew came and did a fantastic job actually quicker than was designated. Not only this they did extra, they went above and beyond replacing both boxes, ensuring no damage to ducts via camera and adding an additional 4 inch filter along with new filter installation! Junior along with the entire crew ensured a more than perfect job! The warranty is great and not only are they ensuring that it works perfectly out the door but for years to come! So Junior actually came out on the next Sunday on his day off and purchased us the Google nest just for us he knew most people had the Google us no different and he took that extra all upon himself off the clock at no extra charge! All in all we will be using them permanently from here on out! Junior and John fantastic along with everyone and from initial call to out the door nice and cold!

Rigoberto was excellent, efficient and professional we felt very comfortable with him in our home! A company that hires people like him are definitely on their A Game I’m grateful that we purchased our new HVAC system from Elmers I highly recommend this company!

I continue to be amazed at the level of follow up service we get from Elmers. At the included six month follow up check up we mentioned we did not care for the thermostat they installed. They sent someone with a very nice upgrade, but the hole in the wall from the previous one was large and left a gap with the new thermostat. So within a day a dry wall Tech showed up to make sure it all looked great. They invested a lot of time and effort to ensure our satisfaction. And we are definitely satisfied beyond expectations. Thank you all.

After being ripped off by several other companies, my husband discovered Elmers. Scottie came out to fix what we thought was going to be a major problem for about 1/10th of what I thought it would cost. He was so friendly and professional, we felt good having him in our home and are very satisfied with the results. 10/10 recommend and Scottie is the best!

Months ago had new system installed. Since then had to have few visits due to issues.at one time even had 3 elmers vans @the house to deal with it. Our outside cameras seem to catch conversations perfectly and thats all Im going to say about that.. I will not spend any more money with them. And I will not recommend them.

Had our first experience with Elmer’s today and it was great! Took advantage of their Elmerization special and got a VERY thorough inspection and preventative maintenance checkup. Our house is 5 1/2 years old and our system was still in very good shape. The technician was very courteous and thorough and explained everything he did in great detail including lots of pictures.

Scottie came out to check out our old AC unit since it hasn’t been cooling as efficiently.I was very impressed with his thoroughness and willingness to explain what he found in his assessment and in the options we have moving forward.Not only was he knowledgeable, he was respectful, kind, and pleasant to speak with. So glad I followed up on a colleague’s recommendation for Elmer’s!

Incredible service! The absolute best decision we could have made to call Elmers for a second opinion. Thank goodness we had the benefit of Jakes knowledge and experience! He saved us from purchasing a new unit which we were told was our only option. That was not the case at all and in 15 min he diagnosed the issue that a competitor spent 7hrs on the day before and charged us $1200 for the privilege.Call Elmers and hope you get Jake!!

Joseph Kelley came out in this below, freezing weather to correct a city of Richardson amp issue and I think this is the happiest anybody has ever done or ever been to come repair something that was installed over a year ago.He showed up on time he was happy and professional and courteous. This was the best Customer experience as well as Customer Service I’ve received in a long time.Make sure you guys reach out to Elmer’s for your HVAC needs they really are awesome and you don’t have to deal With all of the huge company red tapeWorking with Elmers is like working with your hometown company that has you in mind and you were their first priority

Austin & Rigo were Were great at giving information. They were very knowledgeable very courteous and much better than the company that I used prior/last time , I would recommend these two guys for all air-conditioning problems/issues. Bryan Garvey is the best. Very professional, knowledgeable and the best! Everyone at Elmer’s is great!

Needed my AC unit repaired. Scottie was our tech and did an amazing job helping me not only diagnosis the issue but also provided me multiple paths to get what I needed done. The inspection of my system alone was more thorough then any other company. He answered all of my questions and gave me multiple options. I never felt pressured by a sales pitch. He took care of the issue to get our system running quickly and we look forward to getting the next step taken care of this week.

I heard about Elmers through a trusted radio show. Thought they would be good. I know AC guys are less than reliable so I scheduled an appointment a week in advance. You would think they could make it. Well on the day they were supposed to be there. No calls. So I call into their call center and they said they would make sure they texted me. NOTHING! I call at the latest time they said they would be there. WOW!? Guess what? They said they tried to get a hold of me. NOT ONE CALL OR TEXT! Old repair trick. I did not even wait for the explanation. We tried to get a hold of you can we reschedule? NOPE! They are incompetent. If you are not in a hurry and you can spend your life waiting around for them they may have good service but when you start this way I doubt it. I will not do business with them. The lady was like we can reschedule. I have let them know that I will call the police and press charges for trespassing if they show up at my house. Now it is here in writing. What a mess!!!

Shane was very knowledgeable and fixed problem in 45 min. Had respect for me and my property. I would recommend if your unit needs help. Two service company’s before him wanted to replace the compressor for 4500 he fixed it for under 400. Great job!

I cant believe that I got all the work done I got from them for $129. The service was phenomenal, the communication not quite so much on behalf of the dispatch. Had a lot of problems getting my appointment scheduled and knowing it was there for some reason, but once the young man got to the property everything was smooth as glass. He was friendly, kind and polite. Answered all of our questions, cleaned it so that I cant even believe its the same unit. I would highly recommend Elmers, so much as a matter of fact, Ive already had my other rental done and I have my own property scheduled to be done! Im wondering if they give a multi-unit or First Responders discount.

After being without AC for 5 days and a horrible experience with my home owners insurance, my husband called Elmer’s to look at our unit and give us a quote on a new one. They were there promptly the next day and the technician was phenomenal. He took lots of pictures and explained every single thing that he saw so I could understand. He wasn’t pushy like most salesmen and he explained to me the dangers of the damage on my current unit. It was pretty obvious that my unit was beyond repair and it was time for a new one.The engineer, Christopher, was out that night to inspect and review our options. Again, he was not pushy like most salesmen, but instead, he explained everything that was wrong with our 22 year old unit. He then went over what he felt were the best options specific to our house and our needs.The next day the guys were here to install the new unit. Eluid, Omar, and Ryan were extremely efficient and worked as a team to get the job done. Eluid walked me through each part of the items installed and and then taught me how to use the new thermostat. They were very nice, professional, and informative.Then later that day, two guys were out to the house to clean all of the air ducts.I have to say that this was the absolute best crew we could have had to work on my house. Every single person I encountered was friendly, professional, knowledgeable, down to earth, and had my best interest in mind. I will definitely be recommending Elmer’s to anyone in need. From the bottom of my heart, THANK YOU for your wonderful team!

Very professional and ethical work! My husband and I are very pleased and thankful. Jesus and his team buddy did amazing and also Erik. They are very clean and make sure they do the job right! Thank you!

Shane went above and beyond, even coming back on a follow up to make sure his repairs were working correctly. He did some tweaking and explained all that he did. 10/26/2410/27/24Scottie Baker was awesome! He went thru the systems and made some tweaks.10/29/24Shane came back to change out a thermostat, but I decided to keep the one Scottie Baker had installed.Overall, I am very pleased with the service that Elmers has provided and they are professional and easy on the financial end of it. I would enthusiastically recommend them.

Emmanuel was very knowledgeable. He went over my options very carefully. He asked many questions (like was I a Veteran)and when I answered he said he could try to get me discounts with my answers. He understood that we were talking large numbers and was very patient with me. Understanding that I needed time to think the proposal over.Very satisfied with him. He represented Elmer’s well.

Amazing service, Austyn was our technician and he was polite, thorough, and went over and beyond to get us warm in the house. Customer service by far is hard to beat. They got out fast , communicated and Austyn sealed the deal with how professional and helpful he was.

Scottie was amazing. He came out did a very thorough inspection explained to me everything he was going to do. He gave me several options and did not pressure me into anything. He was super professional and polite. Elmers has a great person to represent them. Will definitely recommend to family and friends. Great job!

Our technician Scottie Baker provided excellent service. He was very professional. In fact the entire experience from beginning to end was exceptional, from the initial phone call, to Scottie arriving. This company certainly knows customer service.

Bryan was exceptional. He made sure i knew everything he was doing and showed me before and after pictures of the work. He even corrected a problem that another technician had told was corrected and did it at no charge to me. He was very polite and friendly and took all the time he needed to make sure my system was working correctly and i was happy.

Scottie was very courteous an professional, friendly. Took many of tests and readings of my ac systems he took Lot of pictures an explained in detail what was taking place, with recommendations. I would recommend Scottie to anyone in my family for his heating an air-conditioning service for his abilities and knowledge.

This was our 1st time using Elmers Home Services and My wife and I were very pleased with the professional and detailed service we recieved today from the Tech Rego and we will continue with Elmers for our AC and heating needs. We have a 22 year old system and Elmers tech that came in was professional and didnt just say we need to replace the whole system like other companies did. We will be repairing our unit with Elmers

Brisco was awesome, straight to the point. Found our issue rather quickly and helped us secure financing for a new system.Update: The install and duct cleaning crews (yes they actually clean your ducts for FREE) were great. The install guys worked quicky and had the entire system up and running within 6 hours of them arriving. The duct cleaning guys worked quickly as well, cleaning all of our ducts and repainting our registers in 3hours. The house is much more comfortable with the upgrade from single stage to two stage, and were already seeing a slight reduction in utility usage.

I had heard great things, and now Ive lived it! Jake at Elmers replaced our thermostat and got our heater fixed quickly! He was very respectful and knowledgeable and we will use Elmers in the future!

One of the most dishonest companies I have ever worked with. If I could give negative stars I would.We called for service due to our heat not working properly. First guy came out on Friday and was here for a while and told us he would need to to do a test to determine where the leak was and it would cost $380. We agreed. He was here from 9 am to 12 and said he could not find the leak. He said that another test that was more precise needed to be done and that another tech, an installer, would have to perform this test and the cost would be $1470 on top of the $380 test. The second guy came out to perform the more precise test and was here only 20 minutes and found the leak that the first guy could not find in almost 3 hours. Questioned the second guy and found out he used a spray bottle with soapy water to find the leak. We obviously refused to pay $1470 for this. 2nd guy told us a valve needed to be replaced and our system needed to be recharged with freon but he could not give us a quote on how much that would cost. He said the first guy would have to come back and give us the quote to replace the valve and recharge our system. So first guy came out and by this point it had been an ALL day thing with nothing being done except for the $380 test to find a leak that he could never find and trying to charge an additional $1470 for another test. I was livid at this point. When the first guy showed back up to give us the price it was magically $1470 but he could not make the repairs, and he would have ANOTHER guy come out the following Monday between 9 and 10 am. They didnt call or show up until after 11 am. We will never call Elmers again and would definitely NOT recommend them for any service.

Highly recommend!! From speaking to Virginia at the very beginning, to Jacob to Brandon, to Jake the Service Tech, everyone provided top notch customer service. Very kind and personable and knowledgeable! We called on a Saturday morning and our AC problem was fixed that same afternoon. Greatly appreciate everyones service!! If you need AC service, these are the people to use!!!! THANK YOU Elmers!!!!!

Our tech Brian is very easy to talk to. He answered my questions and explained what needs to be done, in a way I can understand without me feeling bad. This is a great company. I would definitely recommend Elmers Air Conditioning & Heating.

Thank you for coming out Scottie! The install crew was very professional. They made quick work of replacing our AC system. The even installed our smart thermostat for us!! Great Job!!

Scotty did a great job checking my system and finding all the issues. He had exceptional customer service skills. Clint provided me with multiple choices of what to fix and how I want to improve my cooling system. I am very happy with service Elmer’s Home Services provided.Great teamwork. 👍

Shawn was amazing. He actually got shocked 5 times trying to fix our unit. He did a shocking Great Job. Thanks for all your help. We are waiting for a part but they went over and beyond with suggestions while we wait for the part.

Its our first service with Elmers. Rigo was our tech. He was very polite and did his job. Once done he explained everything to us and helped us understand the diagnosis. He made sure our AC was blowing cool air. Very respectful and scheduled for a senior tech to come out and give us another opinion on what to do in long run. Thank you :)

As a follow up to inspection yesterday, Oswald came out today to remove and clean my blower and motor. He was polite and showed me everything he was doing. Great service.

Elmer’s is the best. No shortcuts, complete honesty, thorough explanations and above and beyond help with financing for a new system. Have used them 4-5 times now and am more impressed every time. These guys are pros and do exceptional work. Best customer service around.

Called for repair of outside unit. Service technician Scottie arrived right on time. He walked me through the diagnostic process and began his system analysis. Problem found quickly. Scotties continued with further inspection of complete A/C system. He photographed all system componentsWrote up series of service and repair options with costs to choose from. Quoted costs were very reasonable. I made my choice and repair completed. I was impressed. Scottie is a true professional. Elmers is now my go to HVAC service and repair company.

I was very satisfied with my service with Elmer’s! I called after hrs and a tech was sent out to my home the next morning. Austyn was very professional, friendly and informative! He took the time to show me all the photos from my unit and explain how it all works. This company was recommended by a friend and I’m so thankful their info was given to me as I was told I needed a whole new unit! Elmers specializes in fixing before replacing which is honest and hard to find. My unit is a bit on the older side but Austyn definitely came to our rescue in showing me my options and I even signed up for their monthly program! Such a good deal couldn’t pass it up. He was patient, kind, and thorough in walking me through his visit. He was even nice to my little dogs ☺️5 star recommended!!!

Scottie B did a great job! Got our heater going again and really top the time to analyze and explain what he found as well as my options. Thank you Scottie!

Scotty was out today and gave us a very thorough second review. We have never had a ac tech explain in detail like he did. We are 100% satisfied with Scott and Elmers and will be lifetime users from now on.

The duct cleaners were first to arrive, they were very professional, respectful and did a thorough cleaning. Jose M and Chris A arrived shortly after. They also were very professional, respectful and thorough. They answered all of our questions. Jose and Chris are definitely valuable asset to Elmers and made our experience as pleasant as possible. When they left our house was in the same condition as when they arrived.

I was so excited to have hired Elmer’s A/C. I called to get a whole new unit inside & out. They came out gave me a quote and bet the other companies. I have to be honest we did have a problem I was upset because of a some small issue but, the next morning Chris the manager called me and was out at my home by 8:00a.m. I got many calls to make sure the issue was corrected and I was happy with the outcome of things. One thing I know is that no company is perfect it’s how the company handles a conflict. Elmers handle everything very well. Thank you I’m very glad I picked this company. They have already scheduled my annual inspection and have also made sure everything was going well. Thanks again Elmer’s happy customer here.

Oswald was very professional and helpful. I would give him 10 stars if I could. Hopefully Mr. Elmer will give him a raise he truly deserves it. Thank you Oswald for a great experience with such a headache of a time for my family and I.

We absolutely love Elmer! They are the absolute quickest, most efficient and understanding company we’ve ever been with! Thank you so much for your fast service. It was getting way too hot up in here! Brian is awesome.!!!!!

I had a great experience with Clint. He was friendly, polite & professional. He throughly explained all of my options & and answered all of my questions. He did not rush me & was not pushy or aggressive at all.

Jake did what needed to happen. Great Job and in a timely manner. This time yesterday, 92 degrees in the house, today 76 in the house. Ancient Janitrol unit has more years to blow.I know its hard to see , but it works wondersThanks Jake

Just had my air conditioning compressor replaced today by Erik Hernandez and his help Alexander. Both were very considerate and polite. They got straight to work right away and were thorough with the task at hand. They were very informative with any questions I may have had and my son truly enjoyed them, he would call them,”pink Rangers”, because they help and go around fixing things. Highly recommend this duo they work well and efficiently together. Definitely five stars.

Excellent service. Brisco, the technician, was very professional and provided solutions to our problem. He then laid out options for future work that accomodates our needs. I will use Elmers for future work.

Chris A and Jose M were fantastic. So were Scottie and Jason! We’re very happy with the service we have received so far for our furnace replacement in Far North Dallas.

Scottie was amazing and easy to work with! He was very knowledgeable about all things AC. Fixed my 15 yr old existing unit without having to replace it. Would highly recommend Elmer’s Home Service!

Very professional. I chose Elmer because the radio commercials seemed genuine. His tech was totally onboard with Elmer. They are the real deal. Didnt try to upssle and gave great info about my ZHVAC system. Im totally onboard.

Easy to book services. Came out next day. Technician, Jake, was very knowledgeable and performed service in a timely manner. Very professional service. Reasonable pricing. Will definitely use Elmers again.

Brayan Soto did an excellent job installing the new heater. He and his coworker arrived at our house early and was eager to get started. He completed the job sooner than I expected. He showed me the new equipment and explained how it works. Very happy with Elmers.

Hugo and his helper ( forgot his name ) did a wonderful job in repairing the large cut open area in the ceiling of the master bedroom. It looks so professional and clean. He also repaired the main entrance storm door that had broken away from the frame. The door works perfectly now and Im able to lock it. Highly recommend Elmers Home Services!

Jose M and Chris A with Elmers Home Services did an outstanding job replacing our entire HVAC system including the ductwork. We could not have asked for a more knowledgeable team to do such an amazing job. Very precise work professional and thorough and they cleaned up after they were done like they were never there. We are so pleased with their service and the new system, truly night and day!I would absolutely recommend Jose and Chris with Elmers without a doubt!Appreciate you guys!A big thanks to Jason Shanks as well for his detailed knowledge and immediate response. He explianed everything in such detail and was a huge hellp assisting us with our decision. We were so impressed!! A plus service . Elmers has a truly top notch team !!

Awesome experience. Family run but big biz pricing. Scheduling was really easy! Not sure what these other reviews are about - scheduled online. Got a call to confirm. The. 30 min later a tech called to schedule. Bryan showed up and did a thorough job - very detailed info, 1/2 the price other companies charge for the same report. Then Elmer’s nephew sat down and walked us through the process and the tech’s delivered exactly like they said. Rolled in with a big ol pink truck. I see why they call it a warehouse on wheels. They offer financing but we took advantage of their cash pricing. Really solid. Glad that those commercials actually tell the truth (for once)

Elmer’s and their team are really great! They pay attention to details during the HVAC check ups and do a good job of explaining their findings and the options.I highly recommend them!

“Friendly and efficient.” Initially left that with five stars. First technician couldn’t give me prices on repairs or replacement so a senior technician was scheduled. I took off work early. An hour into my service window they called and said they were running late, 40 minutes later the called and said they were on their way (would be about 45 more minutes) so I gave up

We have a 15 year old Carrier unit and the compressor wouldnt kick on half the time but otherwise worked fine. Elmers came out and provided a detailed report so we knew what our options were. They were able to fix the problem for under $1000 and the unit has been working great since they left 3 weeks ago. Highly recommend!

Rigoberto was very knowledgeable about my a/c and heating system. He made some recommendations and also made me and Elmers member his great work and service was what had me convinced. Thanks again

Great service at a reasonable price. He assessed my HVAC and took pictures to show me the wear and tear on my unit, explaining what the problems were. I will use them again!

They are every bit as good as advertised. Complete with multiple priced options for an 18 year old system ranging from simple to complete system replacement. Appreciate their help on a Sunday with the incoming storm. Thanks gang!

Old AC died, had Elmers come out and review the situation. Offered me repair options and replacement. After review we decided to go with replace and got a fair deal on the cost and peace of mind with Elmer’s quality service. Carl and crew came and did the install and in just a few hours had everything done and purrrring. Very pleased with service and professionalism. I highly recommend Elmer’s to anyone.

Technicians that came out to do my installation were fantastic, communication was excellent, they answered all of my questions. Would definitely recommend !!

Jason came out and gave me an estimate on a complete new system for my house. I appreciate his honestly and his willingness to understand what I am doing! I recommend everyone call Elmer’s and give them a chance to earn your business!

Clint came out walked us through our issues and explained what was happening, how they can fix it and gave us a lot of options how they could repair or if we want to replace it. Never felt pressured and was very honest with what we could do or not do.

Love Elmer’s HVAC team. Everyone provides best in class customer service. I just had gentleman by the name of Rigoberto service my units and WOW on thoroughness and attention to detail. He took all the time in the world to make sure everything was perfect. Love these guys!

Sprung a leak from what I thought was an AC issue, that turned out to be a plumbing issue. I have had not so good experiences with other AC companies around DFW, so I took a chance and called Elmers. My technician Bryan was AMAZING. He was very thorough, provided detailed pictures for me to see and offered great advice. I’ve had Elmers come back twice to tune up my AC units. I’m definitely impressed with this company and will be a long term customer!

Total Bait and switch company. They had a special advertised on the radio so I called to schedule an appointment. Was told a tech would call me to schedule the appointment. I waited several weeks and no one ever called. When I called the company they told me that special was put on hold and that is one no matter be ever called. I will never do business with them again. Totally dishonest. Update: sent email per reply to my review and never heard anything back. As of today I am still hearing the same ad for same price. Total dishonest company. Buyer beware….

Scottie was very thorough on diagnosis of my no cooling problem. We loved the options that was presented to us and look forward to our Peace of mind evaluation. Scottie was very knowledgeable and professional.

Had Shane come out hit us with a fair price. Was very respectful and professional. By far the best experience i ever had with an ac tech. And he made quick work out of our unit. As well as restored my faith in humanity.

Clint with Elmer’s was exactly the guy I needed. He didn’t play games and he told me what I needed to know. That’s it. On top of that, he was kind and patient, which is great considering we had many small children to contend with. Highly recommend Elmer’s.

Bryan was absolutely amazing. He took the time to assess the issues with my AC system. After doing so he sat down with me to explain the issues in Layman’s terms With pictures. I really appreciate the effort that you put in throughout the service call Will, absolutely use them again

Rigoberto was totally professional. Informed me of every aspect of my Inspection, and made recommendations. Elmer can be very proud of this young man Representing him and his company.

Shane did a damm good job,very professional throughout his entire visit,keep up the good work looking forward to working with both him and Elmers in the coming years.........Joe Gomez

They showed up on time, super friendly and informative, no high pressure sales tactics, and fixed the issue cost effectively. I cannot praise them enough for how wonderful they are to work with. Highly recommend.Austyn is a pleasure to work with.

Shane Condon did an amazing job. He explained each step of the service. He took time to really find the problem and he explained the cost breakdown. Shane did an amazing job. We will request him again in the future.

Just had my furnace serviced by Elmer’s Heat and Air. I was beyond pleased with their service. The technician was very knowledgeable, very personable, efficiently fixed the problem … and didn’t try to sell me anything. I highly recommend this company!

Rigo was unbelievably informative and really dug in deep! Amazing man! Did a very thorough job inspecting my units and explaining in detail what needs to be done to my unit. I did not feel he was trying to sell me on anything and was extremely genuine! Thank you again Rigo.

I selected the Gold repair, paying extra to clean dirt out of the vents and out of the core and squirrel cage blower.So Scottie replaced the capacitor and had a crew come out for the cleaning but the crew said they don’t go into the evaporator unit. I tried to call Elmers about it 4 times. Each time they said they would call back but never did. If I said I needed service I’m sure they would have called.I wish I would’ve selected the $500 repair instead of the $3.3k repair and saved $2k for something I probably only got in part.Especially since the worst picture with the heavy microbial dirt wasn’t included with the invoice like the rest of the other pics. Makes me think it is used to promote the cleaning service. Otherwise Scottie is one of if not the best HVAC repairman I’ve ever dealt with.

I called last week to book an appointment. It had time slots online for same day and next morning. I picked the same day. I got a message asking me to call them with more info, so I did. All of their calls are routed through San Antonio. I told the lady Id like the elmerize I heard online. She said oh thats more preventive, we will just do a dispatch service fee. They then said they needed verbal approval from homeowner, who is my mother. I can understand that. She then said she would notate that she would be calling, and a dispatcher would be calling with time slots they had open but it was looking like Monday... So my mother called and gave approval, and they told her also that dispatch would be calling that day to set up appointment. Weekend goes by and I hear nothing. Monday they call and offer an appointment first thing Tuesday morning. I said sure. Tuesday morning comes. Tech calls me from San Antonio number and leaves message on 2nd call. I call the number back within a minute and answering service says they will note I returned the call but cant tell me what it was about. 30 minutes later he calls and says they are sending someone. Calls back 5 minutes later and says they will be delayed instead of 9-10, will be 11.. then no call no show until someone from company calls me at 2:15pm and wants to give me an update about my appointment. No thanks Ive already called someone who is actually almost here..

Commercials were everything they said they were! Fixed our issue quickly and didnt charge us an outrageous amount or try to sell us a new unit(s) just because ours is 20 years old. I will definitely call them again if I need to.

Austin came out today to give us a second opinion. He was so knowledgeable and helpful. The previous company said we need a new unit. Austin serviced everything and said we were good but will need to eventually replace the system. We signed up for a service plan and will be using Elmer’s from now.

Ive had nothing but exceptional service from Elmers. And Brian, who did my quarterly HVAC service, was one of the kindest people Ive ever met. I cannot recommend this company enough.

Had a great experience with the tech Scottie he was very polite and informative. I was shown all the issues with the old system and given detailed options to choose from. I look forward to continuing to contact elmers for any work needed on my home.

We went with Elmers to perform an install of both the interior and exterior unit, and each employee weve worked with has been very professional and helpful in making sure we have what we need.

I had a new system installed in my house 8 years ago. Spent a ton and got more ax than the house needed. But never has really performed.I had some ducts replaced that didn’t in installation and what a difference. Guys were quick, and did a great job elevating the ducts, found one was not even connected so I was just cooling my attic.Then a senior guy came out and started really probing at the install. Found many things not done right the first time. Brought the heat scanner out and we nailed down problem areas. He was really knowledgeable and helped just talk common sense about the performance of my ac.Today! So much better airflow and house seems more constant airflow and temp.All other Dallas companies are officially fired! Love Elmer’s!

Michael was excellent in repairing our AC unit. He is very kind and courteous man. I appreciated the good conversation while he worked. It was a really hot part of the day but he worked without complaint. I would recommend Elmar services and especially Michael to anyone who is in need of repair on their AC unit.

Elmer’s did not disappoint! My tech Austyn Nielson was prompt, professional, skilled and very polite. I told Austyn he’s my guy going forward. Thank you Elmer! You hired a great one in Austyn and he’s not family lol. Thank you both! Sincerely, Ashley & Pete.

Shane from Elmers A/C was polite and informative...he had no issue with me looking over his shoulder the whole time and asking questions while he worked...unfortunately the problem was not resolved as they did not have the part I needed in stock and will have to order it. But up to this point Elmers A/C and Shane have been good.

Elmer’s team was great to work with, from office staff to HVAC techs, Briscoe, Sean and Shane. They repaired my furnace and saved me hundreds of dollars compared to my current HVAC company. I highly recommend them!

Rodrigo Tamez, my technician was very thorough, professional and knowledgeable he explained everything in great detail and did a wonderful job with the $129.00 revitalization service.I would definitely request Rodrigo in the future if I needed additional HVAC service to my home.Thanks Rodrigo for doing a great job.

Rigoberto is extremely professional and knowledgeable in maintaining our A/C and heating units.He is very thorough and goes above and beyond to provide great customer service!

Scottie Baker, Elmers Pro Tech was efficient, through, and very professional. He evaluated my HVAC unit and provided options for repair and answered any and all questions I had that would help me in deciding how to proceed. I appreciated the No pressure techniques/up sales Ive experienced in the past from other A/C companies. This company delivered exactly what was promised and they will get business in the long term future.~ Thanks RJOctavio Monteo, Elmers Pro Installer, did professional installation with my new Goodman system. Another huge plus for me was the care and prep getting ready for my removal and install of the new system. they covered my carpet, they moved any furniture that might get harmed in the process and after the install, everything was put back just as they found it. Again, Octavio is a true professional.~ Thanks RJ

Clint Biddel very knowledgeableMade getting our new system easy to finance , no problem . Old house complete new system we were suprized that he made our problem solved without all the worries we anticipated having. Thankyou Elmers Air .

Austin was very helpful and patient. I love using Elmer’s. Will use them on my rent house in San Antonio as well.

Update:I sent my contact info as requested. 4 months later I still haven’t heard from anyone!I just called, as a new customer, to schedule the elmerization but was told no appointments available for several months. Now, that would have been fine except that I Was not given any appointment but was told IF something became available, they’d call me. 😢

I have to say. I finally found a company that does just what they say on their commercials. Elmers came into our home. Did the thorough check on our AC system pointed out little issues. But never once tried to sell us a whole unit or high dollar repair. They showed us we just needed a couple minor repairs to our unit and now its working great!Thank you, for being honest and respectful!and your technician, Brian is a great addition to your company.

Scottie provided prompt service, full diagnostics of system and great review of findings. He offered multiple options and fixed my system up fast. 👍

Elmer’s was recommended for issues with a vintage wall furnace. My first encounter has been positive. Looking forward for future business.

Scottie did a great job and was very detailed in his assessment of our system. I was very content and signed up for a maintenance agreement.

Austyn was a fantastic technician and got our AC back running in less than an hour. He did full inspection of our current unit and gave us plenty of options for repairs, maintenance, new systems etc. My wife and I were comfortable with all of the pricing and everything was very straightforward. Austyn was incredibly polite and professional!

Great customer service and they came out same day. The technician, Austyn, was knowledgeable, professional, and went above and beyond to ensure we understood the issue with our AC unit. He walked us through photos of everything and gave us options to choose from. Good company and team members!

Andrew was wonderful today! Very knowledgeable! It was my second opinion and he fixed it for $767 where the service yesterday wanted me to replace it for $10,000!And I loved that Elmer has pink on his truck, the techs wear pink undershirts and even pink inside booties as a memory to his mother who passed with breast cancer.

Jake arrived super quick and went through the whole system. diagnosed the problem, explained the cause of my ac not blowing cold as well as other issues he noticed. no pressure sales pitch. he gave me several options on how to proceed and got me up and running in a little over an hour. outstanding service...even on a holiday. thank you so much!

Scottie was so amazing. He made us feel comfortable. He was so thorough and really did an amazing job for us.

UPDATE - unfortunately, a lot changed since the first review. On hindsight, perhaps I was overzealous in having AC again in 95+ degree heat.While the customer service from our tech was excellent, our air conditioner was dead again a few hours after the first repair, and we spent another night without AC.Elmers came back out the following evening, and we had a night of air conditioning, but by 10 am the next day, it was dead again, and i was told id have to wait at least until the following day for someone to come out - unacceptable after having purchased a service plan and spent $1,000 on an AC that still wasnt fixed.For me, that was the end of the line - when I spend money on something and it doesnt work TWICE, telling me that someone cant come out for the third time until the following day (at that point, it should have been priority one) is not acceptable. Eventually i did receive a call that a field supervisor would be coming out to review the problem later that afternoon, but at that point the damage was done, and we no longer wanted to work with Elmers.I reached out to them for a refund on the service plan, as well as all non-parts and labor related costs, but have yet to hear back from that department. All in all a very disappointing experience, to say the least.------------------------------Absolutely Fantastic. Our A/C stopped working in 98 degree weather, and I was amazed that someone from Elmers could come out the same day - within two hours of my call!From the moment we greeted him at the door until the moment he left, Austyn was polite and professional, and explained to us the process he was going to go through before doing so, and then explained in depth what he discovered, and what our options were. There was no pressure with an upsell or anything of the sort, and thankfully we only needed a repair and not a replacement.Thanks Elmers and Austyn! We now have a trusted name we can use again if we ever need HVAC work done.

We had a miscommunication during the sales process but to their credit they did what was right and corrected the mistake. I have a great deal of respect for the ethics and quality of service from this company. It is few and far between dealing with a company that has a do whats right way of doing business!

Shane was excellent. He explained everything he did and what he found. And hes a great person. The AC is up and running and we are so happy. We are glad that Shane is working for Elmers

Chris and Jose did an awesome install of our new AC system! Efficient, professional, personable, knowledgeable! A real pleasure to deal with! And our house is pleasantly cool!

Brayan with Elmers came out to complete the installation of motor and filter. Very respectful and professional. I am satisfied with the service thus far.

Very detailed and communication is excellent. Brian took pictures of everything he did for our air conditioner and showed me the issue and several solutions. I would highly recommend Elmer’s home services

Our experience with Elmers was excellent. We never felt upsold. They explained every detail along the way and laid out every possible option to get us back up and running again. They exceeded our expectations based on the commercials we had heard on the radio. We mainly worked with Brisco and Clint - Brisco being our main tech, and Clint being our contact who helped coordinate what we needed, as well as the crew that came out to do the work. They were the third group to come assess our system over the past few months, as we were just limping along. Brisco knows his stuff - Ive never had a tech in my 20 years of home ownership who went to the level of detail he did in explaining what the problem was and why it was causing some chain reaction issues; and he knew things about our system I had never been told before. He also appropriately diagnosed the root of the problem, rather than assuming like the previous two groups. Clint was great to work with as well, he and Brisco both did a great job of showing us the cheapest way to get us up and running again, along with more expensive longer term fixes - and we never felt any pressure to do the latter. Lastly, the crew that came out was excellent. They did a great job respecting the awkwardness that any homeowner feels when there are strangers in your home. They were respectful, communicative, and when they left there were literally zero signs they had been in our house. Sorry for the long review, but all of these guys deserve props for a great experience, and well be Elmers customers for a long time because of it.

*update so Elmer’s was great at the first visit (even gave them a good review), but just like all major companies they rigged my unit to work for month and then said I needed a whole new unit. They def scammed me out of money. Gave me some useless plugs to help and still my unit stopped working. Even promised to give me my money back if the “rigged service” didn’t work. That was a lie. Found another local service and they were able to fix it for less than half of what Elmer’s scammed me out of. Do not recommend at all.

I guess all the hype about Elmers is true, for once someone actually cares about the customer. Its been years since I have found anyone who does A/C that was just honest and straight forward. So hard to find. More later after the work is done.Well all the basic repairs have been done and our A/C is running just the way it should. Now I can give a final for now review. I can say without a doubt Elmers is a whole new game changer in the A/C business. I am going to drop a couple of names now, A-1 Air, and Milestone. In the last 16 years we have been using those two for mentioned businesses to service the very same unit Scottie from Elmers just finished with. Elmers repaired our A/C where the other two would only sell me a new unit. A new unit just wasnt making any sense to us at this moment because the A/C as always was working just fine. Elmers replaced a couple of wearing parts for us so our unit will continue to work just fine until we are ready to replace it. We know who we are choosing to sell us are new A/C.Okay I need to say a little about employees, precisely Scottie our technician. I couldnt have felt more comfortable dealing with Scottie if he was my own brother. So many people in todays work force are unhappy with either what they do for a living or their employer. It really shows in the quality of work they do. Scottie is a Rockstar in A/C, so that should tell you a little bit about Elmers. I hear they have openings, so if your not happy with your employer or just not comfortable with the way they want you to treat your customers, well you know who to call.Update 8/28/2024 Scottie to the rescue this time, our a/c has been out since Saturday night. On top of that I had oral surgery yesterday and the Texas heat has been taken its toll on me. I knew once Scottie made it here things would change for the better real fast and they did. Our a/c is old but, right now a lot of unexpected expenses have popped up and replace of the unit was out of the question, I let Scottie know we needed to get by for just a bit longer. He pulled out his magic wand and made it so, just kidding. Scottie went to work and got things going again for us in no time flat. Elmers is where our new a/c is coming from and hopefully before something else goes wrong. I said it before and I will say it again Elmers is as advertised and thats not just hype its for real. What a relief in todays greedy times, a honest company doing whats right and not just making profit. Thanks Scottie and thank you Elmers for being here.

Rigo did a great job inspecting and explaining what he was doing and seeing. Pin pointed an issue and did a great job explaining why the repair was needed.

Very thorough. I little more $ than I expected. Provided different levels of options to fix initial problem and to overhaul system.Follow up- their quality control person came by after 2 weeks to verify the installation and to make sure things were according to the sale. Joseph was here for about 15 minutes and barely inside looking at the work that was done. After a week, I went into the attic to look around. Notice things were according to specs. Contacted company and stated what was going on and how the QC guys was here for a short time and did not mention anything. After a couple more communications, Elmers sent another QC tech, Gabriel, and he was thorough. I told him what was supposed to have been done and wasnt, that my electrical bill was more than before the install. He noticed the capaciter was the incorrect size for the unit. Now they are going to schedule a time to replace with correct size capacitor and correct other issues that should have been caught initially.

The Sunday of Memorial weekend our AC system stopped working and that evening we were on the phone desperate to fix it asap. Thankfully Elmers was not taking the day off and they showed up Monday morning, Monday afternoon and Monday Evening. We were given about a dozen options and alternatives to choose from. Ultimately we chose to install a new unit inside and out. They brought us portable AC units to put in our home to help us cool down. The demo team came that evening and did their part. In the morning our installers were here and ready to GO! I can’t say enough about how friendly, fast and CARING the Elmers team was and has been. It’s been a long time since I have experienced such customer service by a company.

Scotty came out in response to my request for a second opinion. He was very thorough and explained everything. I’m very glad that I contacted them.

The folks at Elmers were very engaged with us at all times with our Hvac repair. Our tech was prompt and up-front with diagnosing the problem and fixing it. Very pleased with their service

Technician was on time, very informative, explained the process in detail, polite and respectful of our home. I would have him back as our goto guy!

Great customer service from the initial technician, Scottie to the comfort advisor, Clint. Then Eric and Alex showed up for the removal & install. Eric and Alex busted their a!!is in the Texas summer heat, but stayed professional and courteous throughout as well as keeping the work areas very clean.Great job to all!!!

Received great customer service when I initially called and when Austyn came out. He was very helpful and knowledgeable. The prices probably are not the cheapest but the experience was worth it. The first company we called was a hot mess. Thank you guys!

Bryan, our technician was prompt, professional and knowledgeable. He took the time to meticulously check out our current system. He covered his findings in a way that was easy to understand and gave us options for services. No sales pressure. We will definitely be using Elmers services!

Shane was my repair guy, im thankful he got us up and running for under budget! thank you elmers team for keeping us warm this winter

Very prompt. Mike also ordered follow-up service for TODAY! He was straight forward with what is necessary to get my air conditioning working properly.The follow-up consultant was Jason who was very knowledgeable. He put together the proper size system necessary to cool my home and within my budget.Ft Worth. Not Dallas ; )Installation by Chris & Jose was seamless. They went above & beyond. Very timely & customer oriented. This is perhaps the best service company & team Ive had experience with! Robert did follow up and was very thorough. Suggested that I update ductwork which I plan on doing. Otherwise the unit is functioning properly. Im very happy with this company

So this is the Elmer’s way high prices as you can see in the photos just to basically clean the unit and Scottie did great on diagnostics or some what but he is not mechanical minded he told my wife it could be the blower motor or circuit broad but your unit is work fine there nothing wrong I can see so if the blower motor or circuits broad he mention then it ether one not both and there something wrong if Scottie mention it or he just don’t know how to be mechanical mineded but the commercial and ads i say are false because if Elmer wants to help family member don’t over charge on cleaning the unit and yes Scottie was trying to force my wife to buy a package but Elmer way is not to force to sell anything yup I believe this is the new Elmer way thanks for reading hope this help people out there not to just pick the first estimateUpdate I fixed my AC issue and did not cost me a arm and a leg Scottie say you could not get parts for my nortek/nordyne unit here more pictures that it was the circuit broad issue and the part that I order what a ripped off that Scottie just trying to make more money for him self on his pay check I know how it works sell can get commission on what he sell he not a tech he just a sell person that comes out and diagnose and say you cannot get parts for a nortek/nordyne unit Elmer’s wanna take pictures I can do that also what a Ripp off this company allow tech to just sell and not fix units that call laziness but Elmer’s don’t upsell that funny how the commercial ads reflect on the techs it only cost me total cleaning my unit and repair the circuit broad for 350.00 which this company would probably charge me 3800 for cleaning and if they would of price me for the circuit broad which Scottie never did all because you cannot get parts for but I did and I was not 4 some what hours late to show up because I the ownerElmer techs a ripped off !!!

Called Elmers to help us correct an air flow problem we are having. Tech named Scottie came out to diagnose our problem and after a lot of testing and checking stuff he found the issue. Scottie is the most thorough tech I have ever dealt with super knowledgeable! Highly recommend this company. Thanks Elmer

Great Experience w Briton w Elmers. Super knowledgeable, listened to what I wanted. Didn’t have commission breath like so many companies that just want to sell you a new system. I didn’t know it at the time I scheduled but they are a faith based company with Christian values so that was a bonus!

Rigo was outstanding. He was very courteous and did an excellent job explaining the service he provided, as well as, the condition of our unit.

Eric and his crew were outstanding. Very knowledable, professional and efficient. The whole process from the initial technician to the sales rep to the installers was great. The initial tech came Monday afternoon and we had our new system completely installed by Tuesday afternoon. Would highly recommend.

Scottie was very thorough and detailed, he showed me pictures and walked through the issues. I was very pleased with service and courtesy. I would definitely recommend him and his company.

Trash! I called for an elmerization and they told me that it would be around a month before they could get me in and they would call me when they had me on the schedule. I said ok. After a month and a half I called back and they put me on the schedule for today between 9-11am. I took off work and have been sitting here waiting. At 11am I called and a lady said that dispatch would call me back. When she did she said that their next availability was tomorrow. I told her no, youre supposed to be here between 9 and 11 today. She said, I know! We dont have availability on the schedule today. No calls. No emails. Nothing. I had to waste an entire days pay for them to not show up. Trash! Trash! Trash!

Our Elmer’s Service Tech Austyn N. performed excellent service on our home A/C system going above and beyond to complete his service on time and efficiently. I certainly would recommend Elmer’s to others needing great service.

Gabriel P. came on site to inspect the work previously done and to ensure that the unit was functioning properly in both heat and cooling modes. Very professional and knowledgeable.

To anyone who has ever had to hire an HVAC company, hiring Elmers is truly a different experience. In the 5 years I have owned this home I have had 3 different HVAC companies come and look at this system. I would tell them my complaints and my goals but they would never listen. $300 here, $1,000 there and its See ya later!. But not with Elmers! Scottie came out and did a FULL inspection on each unit (upstairs and down)and showed me pictures of problem areas AND areas that had no issues. He was open and honest about everything and by the end of his inspection he had 6 or 7 different options for me for each unit from band-aid to full replacement. We walked through each option and he gave me the truth about what each would and would not do for me.The prices were honestly very reasonable especially considering the metric ton of cash I would have had to pay anyone else to do that thorough of an inspection on the units. They offer really good financing through Ally as well that saved me almost 20% on interest compared to putting it on my credit card.Scottie stayed after hours to finish up the job after I had chosen my service package and showed me pictures of the finished product. I will now get a tune up 2x/year with the $143/year service plan I bought and it saved me money on the final bill too.All in all, I couldnt be happier with the experience. Elmers has gained a loyal customer.

Top notch guy. Knew his stuff, very honest and thorough. Multiple options to fit my limited budget. Worked late to get the A/C back on, its 90 in Texas in the middle of October.

They had many levels of repair work they could do to get my AC units working great again.Austyn did a great job and explained everything. Plenty of pictures of what he saw to help me understand what was going on.

Louis did a great job working on my old AC system! He was focused, professional, respectful, and answered all my questions well. He worked hard and was very committed to trying to fix it—even at the late hour!! He found the problems and explained what the next steps are—and what my options will be. I appreciated Louis! He’s a good man and trustworthy! Blessings to him. Thanks!

Rigoberto was very nice and very detailed and informative with what he was doing and what I needed to do. I highly recommend him for services.

The two teams that came to my house were phenomenal. Duct cleaners Jose and Josue were professional, knowledgeable and did an outstanding job. The HVAC Installers, Carl and Sean were professional, knowledgeable and went above and beyond. From the The customer service employees to the salesman, this experience exceeded my expectations. I wouldnt call any other company.

Scottie was an amazing tech. He did a thorough inspection and actually found the issue wasnt the unit itself but how it was installed. Great company to call if you need real answers and a real solution other than buying a new system

Very thorough, took pictures of everything they did and what needed to be addressed. Service tech was extremely professional and a very nice person to communicate with.

The service was excellent and the price was 1/2 what I was expecting for the parts and time. I normally do the work myself, but there would have been no savings on this repair and I would have had to run back and forth to the parts store.My technician Shane was patient and professional. Real likable guy and he knew his stuff.100% Chance to recommend Elmer’s.

I heard Elmers AC service radio ad and decided to give them a try.. It was a 5 Star experience, indeed.My first experience with Elmers AC service couldnt have gone better.. The technician was kind and professional. It went so well I agreed to their service agreement to keep my AC running for years to come..Thank you!👍

Absolutely an amazing good guy. I worked in HVAC for years and have never had a guy come out for a bid and be completely honest. Clint was nice honest and understanding. First time Ive ever trusted a HVAC company.Elmers is the way to go and if you can get Clint get him!

Great experience. Great communication. Honest and very personable tech. Austyne did a great job. I would highly recommend Elmers for your Air conditioning service. Will call Elmers any time I need service.

Our service from Elmer’s Home Services was 5-star! I left a review on their other site as well. But we were very happy with the project from beginning to end. Our expectations were exceeded. Their project management was outstanding (and I have a PM background so I know what good looks like). While the cost is high —— I believe they have saved us money because the right size unit was installed so our electric bill should be more reasonable with a more efficient system. I can already feel the difference - the system is not struggling to keep up as it has for 13 years since we’ve lived here (we just didn’t’ realize what good looks like). They are worth their weight in gold!

Quick update. I received a call within minutes of this post and sent out Robert to review the work. He was very knowledgeable and helpful. We did discuss a resolution and said either he or the GM would get back to me. It’s been 10 days since that conversation.Previous message: Unfortunately it was a poor experience. It started great with Clark providing an estimate for work in a timely manner. When the workers came to install the ducts, they made it more complicated than it needed to be and did not finish in a day. Then, no one showed up the next day. They finally finished but in the words of another contractor who saw the work, it looked like a 5th grader did it. I was told a manager would contact me but nothing yet. I have much more work to be done but they don’t seem interested.

Cody was absolutely amazing!!! He was so knowledgeable and explained everything to me to ensure I understood what needed to be fixed. He went out of his way and even checked my upstairs unit to ensure it was working properly! Finding out that you have to replace any part of your HVAC system is stressful but everyone from the customer service reps, supervisors and techs were absolutely amazing! My family appreciates you guys LISTENING and showing empathy and moving so quickly to make sure we didn’t have to spend too much more time without a functioning unit!!!!

Bryan is a professional technician who understands how the system works and articulates clearly to make sure that I understand whats going wrong. He definitively explained all the options and answered all of my questions.

Excellent service. Very reasonable price. I will use Elmers Home Services from this day forward. I wont be calling anyone else. I highly recommend 👌!

Mario Olivares, friendly, professional and excellent provided service! Thanks Mario for explaining and answering all my AC concerns! Excellent job! God bless!

The dispatch team called to let me know a tech was on his way, and the technician Cody was waiting for me as I arrived. He was courteous, friendly, and professional. He listened to the problem I was having and located the issue quickly. He was forthright and honest in the options available and he represents Elmers well in customer service and experience. Definitely recommend!

Brisco was amazing. Very thorough, very patient with all of the questions that we asked very detailed. Showed us pictures took us outside showed us things explained everything in detail. Very nice young man looking forward to working with him and the company in the future.

From the beginning of the experience starting with our technician Louie to the final install, from another pair of great Elmer installers Ulises and Carlos, everyone was extremely helpful and gave us a lot of information about the work before they started and kept me informed of every step, which was appreciated. Everyone was very efficient and did the work in good time. Very pleasant and courteous. Definitely a good experience with the entire install group. I must also acknowledge the salesman Jason who came out and was very patient and walked us thru all the options, listened and answered our questions in detail. He never pushed but stayed true to his mission to get a new customer and he did get us Elmerized. Again, we were impressed with the company from beginning to end. I will recommend to all my friends and neighbors.!!

Shane is very professional and he explained everything hes going to do. He then continued to perform the job that he explained. From his attitude, he takes pride in his work and follow through with his performance.

Emanuel, Octavio and Robert were so polite and helpful. I’m impressed by their hard work and professional ethic. This is a great company.

Louis showed up on time, was very knowledgeable, professional, and thorough. I was pleasantly surprised and impressed by how he was able to articulate the repairs that were needed. The best service from an A/C technician that I have had in over 40 years of owning a home.

Bryan at Elmer’s was thorough throughout the entire inspection process and explained the repair options in a hassle free manner. I opted to go with the band aid repair on an older unit and was given a follow up appointment for a bid on replacement of my system.Very happy with the professionalism and willingness to answer all my questions!

Rigoberto, my technician, was knowledgeable, thorough, and explained my system so that I understood what was being taught! I have an AC unit that runs on natural gas!! Who knew? I do now! Took lots of pics. He was courteous and well spoken! Was pleasure working with him. Thanks for great service!

Overpaid by 10x what we should have for a “repair” that was broken again the NEXT DAY! And then they didn’t even stand behind it. Told us they would charge more for additional repairs when their diagnosis was incomplete.Would give zero star if possible!They said they would get back to us and work out a refund for the NON service!!! But they won’t respond to email requests. NEVER USE THESE SCAMMERS!

Scottie was amazing and easy to work with. We had several options for repair and he walked me through each one in detail. I decided on a simpler option, but will be calling Scottie and Elmer’s when I’m ready to replace my entire AC unit.

Chris and Jose did an exceptional great job. They came in and they cleaned up any mess IChris and Jose did an exceptional great job. They came in and I cleaned up any mess I may have made and even some of my mess. I would recommend them to work at any place I have. Thank you so much for all your help. I will give you 100 stars for the great job you did thank you

Bryan provided excellent service and a thorough evaluation with no pressure or up sell. We look forward to working with Bryan and Elmer’s again.

Brian was great, extremely knowledgeable and very personable. Did an excellent job. Will most definitely use Brian from Elmer’s again!🤩

Rigo was very knowledgeable and took the time to explain the things her did and what if anything I needed.

Shane came late in the evening but still was friendly and took his time to explain what was needed to help my air conditioner run smoothly. Great service 👏 Thank you!

Paid for a service check because they required it in order to do a condenser cleaning, and they refused to send me the documents for the repairs they said I needed other than for their service plans. Quoted me 2 to 4 thousand per year for a plan. I spent 100 bucks and about 6 hours carefully cleaning it myself. Ac was good all summer.The ac tech that came out verified there was no leak and apparently unscrewed the pressure valve just a little bit before he left. It leaked all of our r22 out over the past year. This year, I had to refill it completely and noticed the bubbles coming from the valve line. Very untrustworthy company. Had another company double-check that there wasnt a leak anymore and the pressure is holding steady.

All the work was done in excellent detail and just great from Michael to Jason and all the installation guys and duct cleaning guys just awesome job and my Kelley very professional

Brisco from Elmer’s was a kind down to earth representative of y’all’s company I’d indefinitely try my hardest to keep and employ of his caliber he’ll be the reason including y’all’s warranties to why I’ll always go through y’all for any of my hvac needs

So our ac was neglected for years prior to purchasing our home. My wife inquired with Elmer’s and we decided to give them our business. The two technicians that arrived was Omar Santoyo, and Eliud Rendon. They were very professional and took their time. They placed drop mats throughout the house to help keep the floor cleans clean. They did an exceptional job at communicating throughout the day. At the end of the job they walked me through each step of the process regarding our new system.So far my experience with Elmers has been nothing but positive. With them recently opening a branch in the Dallas area, I hope that the customer service stays at this level.

We would not recommend. Contacted them to replace 4 HVAC units. They missed two appointments that were scheduled, so we will take our business elsewhere.

We’re very knowledgeable and friendly!! They were very good to follow up and explain everything and how to use the new system

Can I say I wish they would come rip this unit out? Yes! Feel like I got pushed into getting my unit. So far I have had so much trouble with it. Now on year one I have had no air for 3 days! They come out and cant fix their own unit! We had to get a window unit and live in a room in our house for those days. My husband is on oxygen with heart problems and we were just so hot and stressed. Elmers communication sucks also. They promise times and every day it was 6pm! I missed 3 days of work for this stupidity.No one communicates, dont bother to call and ask a question. They dont apparently have access to the repairman??? So you wait and wait! On the 3rd day I was told I would be priority, well that was 3 in the afternoon. Also no call or check in to see how it was doing after it was fixed. I believe in customer service. You let me down Elmers! I will not recommend you and Im tired of your lies on your commercial. I think you owe my family a big apology. days of work missed, food brought in because we couldnt cook. My husband could not even lay in a bed while sick those 3 days! Im just so disgusted that I was talked into this company.I will be contacting the BBB also. You need to have much better customer service! Chris Mata

Scottie Baker was Very courteous and professional. Before walking in, Scottie introduced himself that he is from Elmers services. Checked our system inside, outside and attic. He was very thorough about our AC system. After checking our system he was able to give us a full report. Thank you for sending an honest technician and one that respected our home. It was a pleasure meeting and talking with him. He also gave us options and we have signed up for maintenance twice a year. We would like to have Scottie for our next appointment.He is an asset to your company. We thank you and looking forward to our appointment.McWain.

Your Tech Rick was very informative and very courteous. Very attentive and very respectful. Great personality. Thank you Elmer for helping us make this possible! You are a truly Blessing.

Shane was awesome! Very helpful and took time to explain everything. I will be requesting him for my next service call.

Today is the best day of the rest of the year!!We had been without AC for the last 4 years! Always thought we couldn’t afford to get our AC fixedToday Scottie came and turned a bad situation into a blessing!Our AC even old is up and running! I would recommend Elmer’s Home Service for your partner to comfort but more over I would especially recommend Scottie! So personal and professional!Elmers you have a GEM! Great Job!!!Thank you Scottie😇⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Brian was very thorough when explaining the pricing. Very professional and friendly. I feel we received a quality service with fair pricing. Love the pink shirts!

I needed AC work done on a unit I manage, I called Elmers after hearing their advertisement on the radio.. They were on time, did a thorough inspection and then gave me an estimate and the work was completed in a couple of hours. I am super pleased with how they handle everything from appointment to finishing. Shane was my technician and he was excellent. Im completely satisfied. Thanks Shane at Elmers

Give Scottie a raise. Very knowledgeable with his work and did not haggle about random things. Found exactly was wrong and fixed it in a timely manner!

Our home had been running hot, I heard the add for their elmerization tune up and decided to give it a try. Temperature dropped 7° before Austyn, the technician, had even left. He pointed out some things that needed attention, which was expected seeing as the unit is 20 years old. Obvious recommendation for a unit that old would be a replacement, and he had an option for that, but he also had several options to keep the unit we have running as efficiently as possible.

Thank you, Emmanuel. You went above and beyond assisting with our AC updates. You were able to take a 3 zone AC system replete with issues, and provide a common sense solution. Stellar service !!!

The the tech that came out to my house did a good job all around cleaned up as well good job very satisfied.

Jake was great!! No nonsense, straightforward explanations. Right on time!! No bait and switch. He fixed our very old system which we knew needed replacing. Sure enough the repair didnt hold much longer than expected so we had Patrick Kiely come out and take another look. Our system was over 20 years old and some of the components were installed incorrectly. Patrick didnt try to sell us on the most expensive system, he didnt try to sell is on anything with all the extra bells and whistles, he simply informed us of what was needed for a house our size and what we could actually afford. After he walked us through what we needed, he fought hard for us to get approved for financing. To say he worked miracles for us is an understatement. Patrick was a huge blessing for us.After getting financing setup Ulises, and Carlos were out the very next day to get everything installed. These 2 men worked hard for over 12 hours to remove our old system, install the new, route the duct work properly, and thoroughly inspect over each piece before leaving. They had to do a lot of rerouting and extra work to undo how our old system was incorrectly installed in order to correctly install the new system.We have been more than pleased with Elmers every step of the way. We absolutely recommend them to any and everyone we can.

Bryan Garvin was excellent! He really took time to inspect our system and gave us a run down of all options between repair and replacement. He took time to answer my questions and I really appreciated his service.

Chris and Jose did an awesome job! My attic can be difficult to work with but these guys made it look easy! Very professional and superb work ethic. The runs on my duct work are like new, and our AC is blowing cold!

Jake from Elmers Home Services was very professional and diagnosed the issue on our old A/C unit rather quickly. He gave me the information on what the old unit needed in order to fix it and also helped set up a quote on a new unit same day.

Great service. Knowledgeable and friendly tech. No over-sell! Kept things neat and clean and kept us informed of what he found.

This service was excellent, Scottie really helped us out and was there for us when we were in need. He was even quick and efficient definitely recommend Elmer’s home service especially Scottie! Thank you so much for your kindness, and understanding♥️

Ive received nothing but great service from Elmers so far. They were able to get to me roughly 24 hours after I called for service which is excellent considering the summer that we are already having. He took a thorough look at the system, taking pictures, and went over the issues I had while actually showing the parts/problems. He was able to replace a part or two to get my system running again and will be back in 48 hours to address and correct the other issues to get the entire system running properly again. The radio ads are working!

Friendly and quick! Jake was able to break down into layman’s terms what was wrong with my system and gave me several options for repair.

While looking for a company whos technicians are not paid commission, I decided to go with Elmers. Shane came out for a maintenance inspection. He was thorough, courteous, and diligent while not trying to sell us anything. We were satisfied with the quality of service and signed on to have Elmers do our twice annual service inspections.

Our service was excellent. Our service technician found the A/C unit problem and fixed it in minutes. We appreciate finding an honest expert to service our A/C.

They seem nice, but my complaint which I can change is that I understand that they are focused on repairing folks units that are down I am for that, but I am trying to prevent my units from going down, by trying to get a pm done on it. The problem is they are making you wait a month out for them to come out. If you dont have enough technicians you should not advertise that part of your business to come and do preventive maintenance. Many other companies dont make you wait thay long. I tried to choose Elmer because they offer a good amount on their pms for a good price. But unfortunately looks like I will have to use someone else so I am not having to wait so long. I am sure 1 customer lost wont concern them but I recommend either getting more technicians or dont advertise the elemerrization.