Robert Madden Ind

Every SINGLE time i go here i never get everything i need. “New blower motor? Here’s the motor, good luck with the wires!” Absolutely despicable and should be completely unacceptable for a PROFESSIONAL supply house. Your managers and higher ups need IMMENSE evaluation and most likely deserve to be fired. Your making all of us look terrible to customers because you don’t want to give us what we buy!!!!!!The schematics on the blower motor i got literally shows there should be more wires than you gave me. How dare you waste my time and my customer’s time. Maybe the managers don’t need to go, the whole company should !!!! Johnstone all the way, forget Robert Madden

I wanted to brag on Dwayne for a minute. This gentleman will go above and beyond for his customers no matter how busy their day is. He is the DEFINITION of excellent customer service and it is always a pleasure to speak with. Dwayne will personally and cheerfully go and check if a part is in stock for my company. He always has a smile in his voice and is super helpful. We need more people like Dwayne in this industry. Give this man a raise! :)

The team at Georgetown RMI ROCKS. MASON is always mine and Jays Go to when needing misc. Parts or knowledge.Mark Marmalejo is a amazing Sales man and we are honored to be part of the Bryant/Carrier family with Robert Madden Industries.Christie Shook

Front counter personal are very disrespectful before I was not helped the counter person was on the phone with someone that needed help and he was being very disrespectful to the guy and continued to degrade him after he hung up I was told they couldn’t sell me anything without a contractor license but I work for an HVAC company so you’re telling me only owners that carry the license can be the only person that can buy from you that’s the dumbest thing I’ve ever heard from a supplier how do techs get parts definitely won’t be getting any of my business

Folks in the warehouse for RM Gtown and North Austin location are great.Folks at the counter for Georgetown are great unlike their counterparts in the South Austin branch. Just saying

Mason, Dwayne, Jimmy will take care of whatever it is you need. Very knowledgeable people easy to work with. I Wouldnt go anywhere else.

Good people! Always brighten my day. Thank you guys!

Great place to work an shop great people