Garland Saw & Lawnmower

I brought in a very old, beloved edger and asked for it to be made like new. Besides being welcoming, they did an awesome job at a fair price. I cant say enough good things about their service. I could go to a shop much closer to my house, but I will never go anywhere else should another need arise. Thank you to the entire staff for exemplifying perfect service!

I went in to buy this self propelled Toro and there was my next door neighbor! He was buying one too. What are the odds? They gassed it up, added the oil and started it up to make sure it was ready to go. Great service! Web site for Home depo showed none available but no matter. Id much rather deal one on one with the pros at Garland Saw and Lawnmower as would my neighbor.

They have great customer service and very good at helping with all your equipment needs.

Took edger to get tune up and repair. They kept it for 6 months .Told me they were waiting on parts. Total b.s. I took it home and went on internet. Ordered parts that dayand received them within a week. I will never be back and would recommend you go anywhere else.

Took my mower in to Garland Saw and Lawnmower because I broke the choke cable. A few days later they call me and said they fixed the cable but the mower needs a new carberator. What? I bought it in May 2023! They wanted $100 for a new carb. I asked them to just clean the carb, they said it would be $100! I said dont do anything else to it.Picked the mower up, brought it home and it started instantly.Very disappointed with their service and think they were just trying to get more money out of me. Id avoid this business!

Great customer service at Garland Saw and Lawnmower! This is the second Stihl product I have purchased here in 2 years. They are very knowledgable, courteous and helpful. Thanks for taking the time to explain the operation and technical info. Highly recommend this place!

You can tell they do a good job because there is always a wait to get your stuff but it always comes back better than ever. I appreciate these guys

They always take good care of me. Anything I need they can do. I have never ever ever ever ever had an issue with them in the last 20 years

I have used them for 2 repairs now, 1 push mower and 1 gas blower. They are very well priced and responsive. Highly recommend if you are wanting to fix anything, especially if its been sitting in your garage for a bit.

My recent visit to Garland Saw & Lawnmower was truly exceptional, thanks to the unparalleled service provided by Chris, their knowledgeable representative. Chris, an integral part of the team, brought genuine enthusiasm for Torro and STIHL products, making my experience both insightful and enjoyable.Upon entering Garland Saw & Lawnmower, Chriss welcoming approach created a comfortable shopping atmosphere. His understanding of my needs allowed him to offer expert advice on two chainsaws, a leaf blower, and arborist equipment. Chriss dedication to ensuring my satisfaction made the process feel like a friendly conversation rather than a typical retail interaction.The Torro and STIHL products from Garland Saw & Lawnmower have proven to be reliable and powerful additions to my outdoor arsenal. The quality of these tools, recommended by Chris, has surpassed my expectations and enhanced my overall outdoor experience.Chriss role as a representative at Garland Saw & Lawnmower underscores the commitment this family-run business has to providing exceptional customer service. His friendly demeanour and personalised assistance showcase a dedication to customer satisfaction that is often hard to find.Garland Saw & Lawnmower has become my go-to destination for outdoor equipment, not only for their quality products but also for the outstanding service provided by Chris and the entire team. If youre in search of top-notch Torro and STIHL products coupled with a friendly and knowledgeable approach, Garland Saw & Lawnmower, with Chris leading the way, should be at the top of your list. Chriss genuine representation makes this local business a standout in the community.

Just had my Dixie Chopper serviced to rebuild the carbureter, replace fuel pump, and overall maintenance with pick up and delivery. I couldnt have asked for better people to take care of my machine. Matt was excellent and went above and beyond. Five stars all the way!

James and Matt were awesome! I had taken my old Honda mower to another repair place and was told they figured I wouldnt want to spend $250 to fix it because it was 20 years old and it had an oil leak, basically add oil every time you use it. I felt like they wanted to try and sell me a new one. It wasnt in our daughters budget to buy a brand new one so I googled lawnmower repair and I called Garland Saw and Lawnmower. They arent trying to sell me a new one. They are actually taking a look at it unlike the other place I took it to. 😁Update: 8/27 Just picked up the mower and it was only $168.95. They replaced the carburetor, new gasket to stop oil leaking, new blade and total general service. They are amazing and I will be bringing all my power equipment to them. Definitely will not be going back to the Plano company that Ive used for the last 20 years. Thanks Garland Saw and Lawnmower.

I was very impressed with Chriss knowledge and helpfulness. I called to make an appointment because blue smoke spewed out when I started up my lawnmower. Chris quizzed me on recent activity, and then explained that blue smoke was usually caused by burning oil, either over-filled or spilled, so the first thing to try before making an appointment was to change the oil, paying attention to if there was any gas smell in the oil. He went on to describe the other thing I could check if I smelled gas, but I zoned out and figured Id call back if I needed to. Changing the oil fixed the problem. Thank you Chris! I greatly appreciate and admire a company willing to help over the phone to save me money and will not hesitate to use Garland Saw and Lawnmower in the future.

This business doesnt believe in a customer service.The reason I want to give two stars is: they told me the wrong price over the phone and made me drive to come to their store and when I told them that you guys told me the different price on the phone - they werent even willing to honor since it was their mistake. Same equipment was $50 cheaper at another store but I still end up purchasing the equipment from them because I needed the equipment to do my work.

I had a craftsmant/honda push mower and a troy bilt chainsaw, they overhauled the mower, couldnt do anything with the chainsaw, no parts available for it. great staff, support the family owned businesses

It was my first ever visit to Garland Saw and Lawnmower, and it certainly wont be my last. Great customer service!!!I was very impressed with the quality of their advice on my lawnmower questions. Not to mention what they charge for their service is more than reasonable. So if you are looking for a Lawnmower equipment place who know what they are talking about then this is the place to go !

Called to get quote on lawn mower tire replacement and was told it would cost $32 for 2 tires 15 X 6 and an installation charge of $11 per tire, I took old tires in and asked about price to double check, I was told yes something like that. I went back to pick up my tires and the total was $103.16 I asked why so high and was told I was misinformed on price or something like that. You can purchase 15 X 6 new tires with rim for 29.99 on line, I even told the cashier the same thing and he just looked at me in disbelief. First time to use this place and it will be the last time, Do not get your tires from this company, the will price gouge you, research online, I promise you will find prices for way cheaper and a new rim is provide. Lesson learn!

Used to have our equipment fixed here and they did great. Now have taken two separate items for repair and they’ve refused. One was a weed eater that they have previously repaired.

Went in on 3/19 to get an edger and trimmer head, the young gentlemen behind the counter were very attentive and helpful, came around the counter and showed me the options available. I have been to several lawn equipment stores in the dallas area and the service here was by far the best. Even though I only went to Garland Saw because they were the only store that had what I needed, I will be going back even if it is an extra 15-20 minutes further from my usual place

Went here today to have an issue with my lawn mower looked at. Waited less than 2 minutes, they came out to my car to see what the issue was. Turned out I had been barking up the wrong tree as to what was wrong with it,the model number I had been looking for was right in front if me, all of which the gentlemen explained without making me feel like an idiot, told me how to fix it, and didnt charge me a cent. Good old fashioned service with a smile. I will be back, though hopefully not too soon!

This is by far the WORST store to buy or get your equipment worked on. Customer Service is TERRIBLE! Equipment is never ready when stated. I had to wait 9 weeks for equipment that should have only taken a few days to repair. What are they doing? Sitting back and eating Bon Bons??!! The owner should consider selling this place due to the poor reputation this place has received over the years. Time to move on!

Visited this store last month and a young man who tried helping me was under the influence. I could smell it on his breath. In my opinion, no business should allow this type of person to be at work like this. The guy said his name was Eric. I left empty handed. Unfortunately, I’ve visited this store 3x and have only gone in to look around. I was planning to be a regular customer but this last visit changed my mind.

Stopped in for bad tire. Very polite and professional. Thought I had to purchase new tire. They fixed and didnt charge a nickel. Wow! Good people. Thats what Im talkin bout. Thank you much.

Matt was very helpful and explained the mowers operation so I would understand. He gave a great demonstration and loaded the mower in the back of my SUV for me. Really nice guy with a good price.

Garland Saw & Lawnmower they always greet one with respect and great service. The person placing my order knows his parts and Id keep taking my business there. Great job.

I have to say Chris, you gave us the best service and options on our older riding mower. Jeff and I couldnt have asked for better service. Thanks for everything. I am a little late in getting this review onto your web page, but I would recommend anyone having lawnmower problems, or need to purchase a better mower, go see Chris! We have been so busy with cutting the fields (rain makes grass grow) with our redone mower, I just forgot to get this review to you. You have a great team, and personal service. (I am not a relative, just a customer who found a good, reliable, honest lawn mower repair service. ) Thanks!

Friendly & they get it done right every time. excellent service! count on them to get the job done for you 👍🏾

This is the only shop I trust with my equipment. They are a great asset to our community! They offer great turnaround times and truly care about their customers satisfaction.

Ive been collecting and cutting wood for the homeless in the tent cities to keep warm and needed to upgrade my chains for my 22 and 18 chainsaws. Being on a budget and trying to be a smart shopper to maximize monies that can be used to purchase other items for the homeless (i.e. blankets), I took my saws in on 12/30/15 to get quotes for Stihl chisel chains for my saws. I told the short guy with a buzz haircut there that I needed a quote on a chain and he got the gauge, pitch, and number of links and told me how much it would be (~$34 and change w/ tax). While he was measuring, I was asking questions and he would talk to me in a derogatory manner and has a rough tough-guy attitude. Being polite to customers is not a practice there. I recorded the chains measurement info on my phone and told him that I would look and shop around for what is out there and then said I needed a quote for my 18 saw as well so Ill go get that from my car and bring it in. I came back in with my 18 chainsaw and he walked back out from the back and had the Stihl chain cut and put together for my 22 chainsaw. I said that I needed a quote for my 18 chainsaw as well. He then said I asked you if you wanted the 22inch Stihl chain and you said yeah so I cut it already in an angry manner at me. Ive never been talked to like that at a retail store by an employee and Im 40 years old. I said No, I didnt say yeah. I said that I was getting a quote for chains for my saw. He yelled, Well my labor is not free! People dont just walk in here and ask for quotes! I said, Go ahead and put the Stihl chain on there and Ill give you $34. He yelled, I dont want your $34! You can take your saws and your chains...! and then denied me service. I picked up my old chain and chainsaws and started to walk out and said, Ill be sure to go online and let people know about your shop. He yelled back, And Ill go online and let people know about you! Ive never had a worse experience at a place that has a license to sell goods and services. Very rude and rough guy with a serious anger and attitude issue. I would give them negative stars if I could.

Bad mechanics poor service I buy a new commercial mower a bring back to fixed for transmission cable. After that for belt they take away two screws the set up one they still missed one now the motor is shaking because dont have the screws I only have two months with mower

I brought over my lawn mower and this guy Chris is there rudest guy ever had deal with he think hes all that I just cant believe it how he can manage a business with his attitude. I dont advise anyone to get any service from this guy right here anyway they take about 3 weeks to give a diagnosis plus two weeks to give you the machine back this was a horrible experience.

Great bunch of guys to work with. Friendly and very knowledgeable and I got a great price on a new Stihl chainsaw. I highly recommend them.

Nice customer service and helpful.

Great customer service and very knowledgeable. I made the mistake of going to rowlett power equipment since they were unhelpful and rude. I will always come back here as well as recommend it to anyone with power tool needs.

The Stihl products I have bought there is great quality equipment. The staff is always eager to please, respond to any suggestions, and/or questions quickly and in a respectful manner.

Great experience with these guys, everytime Ive been there they have been great with my needs and quick to answer my questions. Beening a small business owner its very important to have a great team to go to, and thats them. Thank you guys again!

Quoted a 2 week wait and $140, for pull start and tune up on mower and tune up on weedeater. Took an extra 13 days and that was only after calling the last week every day. Was told tomorrow 5 days in a row. Was charged $131, only reason not 1 star.

Took a month to get my lawnmower repaired,after they told me it would be a week.Had to call every other week to get an update. Never once did they contact me to let me know anything and always got the same answer. They have bad business practices and are rude to their customers I never had his much issues from a company.NEVER WILL I DO BUSSINES WITH THEM AGAIN. LEASON LEARNED

Needed a trimmer, went in and Erick helped me. Was looking for a particular model and he said it would not be good for me and suggested a different model. Very happy with Ericks suggestion, very helpful

Always great customer service. I wouldnt shop anywhere else even if the prices were cheaper.BGW

Repairs are always done quickly and efficiently. Our go to place for all of our lawn equipment and 4 wheelers. And at a very affordable price!

Excellent customer service on both purchases i have made. In store tutorials on how to use my new equipment.

Great service! Selection was incredible! Matt is very helpful. Friends and family always shop here for parts and service

Super nice and attentive guys here, Definitely recommend they listen to your concerns anddont rush you !

Took my mower in to replace the start string and was quoted $19.99. ,then was told they had to change the entire starter which I was ok with that cost $57. Then they told me it wouldnt start and asked if they could fix it. I said no and picked it up and took it home and it started on the 1st pull.

Deeply knowledgeable and friendly. Chainsaws, Lawn mowers, generators, blowers, weed eaters. Gas or battery. Good selection with an experienced staff.

I just had a new engine put on my zero turn lawn mower they did a excellent job and I would recommend them to anybody .Thanks for all your help .Will be coming back for my lawnmower needs . Gary Center

Very good advice. let you know if theres a less expensive route to fix your problem if money is tight at the time which it is for a lot of people right now . I recommend them highly

One of the best vendors I have ever used, they go above & beyond for us every time!!C & B Landscape Management

Friendly, helpful staff. Patiently answered all my questions and helped me find exactly what I needed. Would do business with again.

The gas cap on my funky but still working after years mower disappeared, no body I went to had one but these guys went in back, found one and for 2$ I was back in business.

Took mower in for repairs and tuneup, after mowing yard it wasn’t running correctly. I took it back up there and they had to order a few parts. They fixed it at no charge. Thanks for taking care of me Chris I’ll be back

I had been struggling for a couple of yrs with my combo weed eater, hedge trimmer and edger, it was always so hard to get to start and when it did start in ran rough. I took it to these guys and wow, the mahine that runs the way it was supposed to.Thank you guys!

The people that work there very knowledgeable about their equipment I would suggest anyone to go there and get their equipment either worked on or buy new

Very knowledgeable shop, did a great job

Kind and easy to work with dropping mower offCant comment on repairing until work is finished in 4-5 weeks

You know Stihl is always the best tools, nice people, nice customer service, nice sales people.

Great people knowledgeable courteous even for the small stuff like fuel lines

Good Customer Service and good Price very Professional ,they very Honest I Recommend to Everybody .

They always have what i need. Employees have good knowledge about the machines.

If your in the market for a lawnmower check these guys out, everyone is helpful especially Erick and James

Erick R. Was a great help on explaining all the chainsaws, how to switch the chains and how to work the chainsaw.

They did an excellent job repairing my Cub Cadet GT 1554

These guys are great. Honest work and very helpful. Thank you!

Awesome customer service and prices are great.

Friendly and I recommend them if you need work on your lawnmower.

Worst customer service ever. Very rude and disrespectful. Will never do business with them again.

Great customer service and great products Aswell 👍🏾

Good service and i like also hispanic guys sercice

They always fix it at a good price

Good sales and quick in and out service.

This store is small but can sometimes have what you need.

Every time good work good prices

Excellent service for the young man at the counter!!

1st time customer. I’ll be back.

Quick and easy, good prices

Had the part I needed in stock.

Very dependable good service

Worst customer service ever!!!

Great customer service

Happy very helpful people

The man at the counter is great

Good customer service

Quality repair and service.

Was not there

Helpful and friendly.

Price was to expensive.

Great service

Good people.

I find it very dishonest and unprofessional, and very bad service, I took my mower, which costs around $250, to be repaired, and a month later they call me and say that it is ready, that I only have to pay $200, apart from the $40 that I already paid them when I left it, I mean they repaired it without even asking me, Im not going to pay $240 for a repair, they keep it and resell it, thats how it works, I dont think Im the only one to whom it happens So

Filthy place I will not return