Garland Heating & Air Conditioning

Ted came to my home to assess my needs and sent Manny and the crew to install my units. Extremely helpful, so polite and went above and beyond my expectations. Made everything so easy and explained all and answered my questions. So pleased I went with this company and absolutely recommend them. I have used different companies and this company is definitely the best.

Tito was great! He came in and performed a maintenance and a minor repair no problem. They didnt charge me extra even though there was a polar vortex cold snap going on. Very knowledgeable, professional, and helpful.Ted the owner even came by.

Tito came out and did my maintenance on my heating system and did a great job. Very professional. I have used Garland Heating and Air for many years and they have always done a great job.

Thank you so much. The response was quick, and the service was completed in a timely manner. Tito was super nice in getting everything back to working. Thanks again, and I will definitely use their services again if needed.

Picture it, the middle of the night in winter, the heat goes out and the Arctic blast is in route. Needless to say I was a mess.I saw a lot of good reviews with this company and took a chance. And Im glad I did! One of the best experiences that I have had in all the years! Customer service is top-notch. I was able to make an appointment online and they contacted me the next day to get further clarification. Immediately I was feeling a little better given the situation.On the day of service (less than 24 hours), they sent a text letting me know that technician Jon was in route. My doorbell rang and there stood Jon. Let me tell you, his professionalism and likability put me at ease.Jon looked over everything ran his diagnostic and with lightning precision determined the issue. He explained the process, the cost and all the options. Swiftly, he fixed the problem and I now have heat right before the Arctic blast is about to hit! There needs to be more people like this company and Jon. Jon is a great asset to them, he makes them look good.This company and Jon impressed me so much that I am sticking with them for servicing my HVAC system and for my future purchase of a new system. . . because its almost time.If you need help with your HVAC system, dont hesitate to contact them. You will not regret it!

Wonderful company! Ted was there when the crew started and came back at the end. Great workers and fantastic customer service! They replaced our entire HVAC system in just over 4 hours. I would recommend Garland Heating and Air to anyone!

Tito was out to do maintenance and was very professional, polite and tolerated my pups. Found a couple of issues and took care of them right away. Garland Heating and Air is great and the employees, such as Tito are even better!

Highly recommend! The crew came by and had my system replaced with a 2hr turnaround and the work was professional. Ted drove to my house to meet me and shake my hand, check on his crew to see they were good and verify the install. The work and parts are guaranteed. I was extremely comforted from the very initial service appointment all the way to the end. This is a company that knows how to do business the right way. You will not be disappointed and youll get your moneys worth.

Have used these guys for a number of years, but recently charged me $387 to install a simple thermostat which took under 30 minutes. Charged me $323 for install then, a $75 diagnostic charge?...which to me should be part of the install, as in making sure it works once you install it should be part of the deal, not extra!. Now that it is still not working they are saying it likely needs a mother board as well. Also never shared a quote prior to the install, I figured it would be like $200 for the install, but not $323.00, plus the service call/diagnostic for $75. Called them to question charges, and see if they would waive the $75, but they said they would not make any adjustments to keep our business. Guess that is their business decision make, but we wont be going back...

Manny, the lead installer arrived early and assessed the situation. Asked for the location of the access to the attic where existing equipment was located. When the rest of the team arrived, work began on two fronts and progressed effectively and efficiently. Manny communicated with updates several times and again to notify me of completion. I was impressed.

Tito Villanueva did an excellent job doing maintenance on my HVAC system. He was very polite and helpful, and answered all my questions knowledgeably and to my satisfaction.

Prompt response to service call. Technician John very thorough and explained what would be needed to get system back into working order.

The folks at Garland Heating and Air are lifesavers! A local company that is honest, trustworthy, responsive and they truly care about their customers. I came home late on a Monday to a hot house. It was already after hours but I took a chance and called anyway. The answering service took my message and shortly thereafter Andy called and I described my problem to him. He said that someone would be out the next day. The next morning (Tuesday) Ted came out went over the different options and their pros and cons. I decided on a two-stage system based on Ted’s recommendation. The next morning (Wednesday), Manny and his crew were out a little before 8am. They had the new equipment installed, inside and outside by 10am. Overall fast response and excellent service by all involved in the middle of a hot Texas summer. Thanks Garland Heating and Air!

John and Ted are personable and knowledgeable about HVAC systems. Ted is helpful with more than one solution and finance options.It’s very hard to understand the cost of a new system though. We could by a car or have a fabulous vacation for the cost of something that you can’t live without these days.

The technician was extremely polite, clear and concise, and professional. A great new addition to the team!

They were very quick. They showed up for the appointment ahead of the designated time. They also diagnosed the problem really quickly. Fast and efficient.Update: Jon De La Rosa came out to fix my issue with my unit a day later which was only because they had to order the part. Again on time, and fair pricing. He was in and out in about 30 minutes or so. He communicated what he needed to do and showed pictures once everything was done. Quick and easy and saved me from melting in this heat. Great service all around.

David Greer of Garland Heating & Air is a stellar ambassador for Garland Heating & Air. Their response was lightening fast. David patiently shared the scope of my HVAC issues. Now we wait for parts to arrive. I have every confidence that the team at Garland is facilitating and expediting everything my system needs…on this the hottest week of the year.Thank you in advance for taking such good care of me!

During the heat of the day the AC unit struggles to maintain household temperature below 80. Jon from GH&AC came by to check. He tested the unit, which he tells me is operating within normal parameters. Rather than telling me I need another unit, he walked the property and determined the issue to be my lack of adequate roof ventilation. I work in a mobile service industry, and I can attest that there are shady companies out there. Garland Heating & Air Conditioning is not one of them.10/24/24 Update: Jon came back for the annual furnace inspection, which passed with flying colors. The best compliment I can give Jon is that he is skilled at his job, affable, and an all-around decent human being. What more can I ask for? Ill work with GH&AC until I sell the house or die, whichever comes first. :-)12/26/24 The ball bearings for the furnace blower were failing. Knowing preventive maintenance is better than waiting for it to crap out at 1 AM, I called GH&AC. They ordered the part on 12/22 and Francisco G installed it on 12/16. Again, super fast (18 minutes) and professional without being stuffy. GH&AC turnaround is fast (within 1 hour of the original request), every technician Ive had here is super friendly, and they all seem to like where they work. Call them. You wont be disappointed.

We are very pleased with the service we have received from this company. They are responsive and reliable.

I called Garland Heat & Air this morning after 11 am. They had a technician here by 1:30. He quickly diagnosed the ac problem as a faulty capacitor. He replaced it and checked out the unit. Everything was working again by 2:30 I’ve used GH&A for years. They always do great work

Fast service. Jon explained everything in an easy to understand way and kept me informed of everything he was doing. Very impressed with his customer service skills as well as those of the office worker who answered my call. You are definitely’my’ HVAC company now!

Jon and Tito were professional, fast and knowledgeable. Thank you for your great service.

Jon did a great job. He arrived timely, serviced my unit, and explained everything.

Very very unprofessional people, charging so much hiding fee and expending time for no reason and charging time, for small things bring long list to fix it and scare you if you not fix it cost you $10000 , they was asking $3500 they said we fixed your AC I did not pay that I only paid $800 and my AC work only 3 day .I called another company asking for everything $750 .And one year labor warranty , see the difference 750 to $3500 and no warranty.Tech was unprofessional all the time calling some oneif i could I would give them zero star

David was great! He was thorough in diagnosing my problem and got my a/c running again quickly. Much appreciation to Kelly for her fast scheduling and ordering the part needed! Great folks, highly recommend.

Professional, courteous, friendly, prompt and very knowledgeable. They repaired my heat in a very timely manner. They went out of their way to find a heating element for my unit and came back and installed it same day. I would definitely recommend them for any service.

Garland heating & AC exceeded my expectation. Big repairs like HVAC are always personally and financially stressful, it always feels like they want to replace whole system for missing few nuts and bolts, But this company is NOT one of them. Jon de la rosa is an exceptional person and technician , The moment he visited for inspection he eased my worries. He then found issue and repaired in less than 30 mins. He was very honest and transparent about the issue and repair. He explained all my options and gave an amazing deal. Thank you so so much Jon.

I have had 2 visits in 2 weeks by A/C Tech Jon De la Rosa both times he has done an excellent job. Once for check up and another was a small issue I encountered. He explains what work he is doing and gives great advice on my unit.

David and John are top-notch techs for this company. Francisco as well. I have about eight units for my commercial business, And they are aging but these guys are keeping everything alive and running. They are very thorough, the company communicates very well and they keep their appointments!

David Greer was great. Excellent techService was prompt and he checked out the whole system. Capacitor was toast. Fixed and out the door in a short time.

Were always kept in the loop and updated on things when Jon does the semiannual service checks! He is very kind and exhibits patience in educating us on the HVAC system and home maintenance. We love his professionalism and look forward to seeing him booked for visits.

We had our entire duct work system replaced at a very competitive bid. David bid the job and was very knowledgable and answered every question I had. David and his coworker David (Dave) both were out today and completed the install and everything was left clean and all old duct work was removed. We have never had that much volume of air coming out our vents until today, no more space heater in the master bathroom! Office staff very friendly and we had our bid the very next day. This company has been around for many years and they come highly recommended, wished we found them sooner!

I will always call Garland Heating Air out for any repairs and services needed on my home. And specifically ask for Jon De La Rosa. He came over to our home knowing we may have a problem with our motherboard according to another service company. Jon diagnosed our system and determined the motherboard is fine and the thermostat was the problem. He had us up and running in minutes and saved us $100s in unnecessary repairs. That’s a great way to build trusting relationships with your community. Thank you Jon and Garland Heating and Air!

Garland Heating & Air came out today to check our system before the Texas summer gets into full swing and we couldnt be happier. Jon De La Rosa showed up on time and is friendly, knowledgeable, and efficient. He answered all our questions, checked all the system vitals, and gave us realistic recommendations for our 20 year old air conditioner. We highly recommend Garland Heating & Air and Jon De La Rosa!

Jonathan de la Rosa was the friendliest, most helpful service tech. He was very understanding that we had a baby at home and needed the ac fixed as quickly as possible and also provided advice in what we need for the future. Such a kind person!

I recently had the pleasure of experiencing top-notch service from Garland Heating and Air and I couldnt be more delighted with the outcome. From start to finish, their professionalism, expertise, and dedication to customer satisfaction were evident.First and foremost, their customer service is exceptional. When I reached out to schedule an appointment for my air conditioning unit, their staff was not only friendly but also incredibly accommodating. They were able to find a convenient time slot for me, which immediately set a positive tone for my experience.The technician who arrived at my home was punctual and courteous. They took the time to listen to my concerns and thoroughly inspected my AC system. Their knowledge and attention to detail were evident as they explained the issue in a clear and understandable manner. It was evident that they were well-trained and experienced.My experience with them exceeded my expectations, and I will definitely be calling on them for any future AC needs. Thank you, Garland Heating and Air, for keeping my home cool and comfortable!

I was very pleased with the installation of my new AC and Heating system. They arrived promptly and were very professional. Ted was fantastic and great to work with as well as the entire installation team!!Jon De La Rosa came today to perform my winter maintenance check. He was very thorough and did a great job!! He showed me pictures and described everything. He also provided information on when I need to go to emergency heat versus the normal heat setting. I was very pleased with his expertise and highly recommend him.

Jonathan is wonderful. He answers all my questions and listens to my concerns. He is a great asset yo your company.

John was extremely helpful. He was in and out and explained everything. Thanks

TOO PRICEY! I should have canceled from the get-go. I had scheduled my appointment for Monday morning and when the storm came in,they decided to call Monday an emergency ...then they called and asked me if I had an emergency. I said yes, as I had been without heat for 3 days at that point. So they told me. I would have to pay an emergency fee, not thrilled, especially when the office person told me that money talks. But I needed service. I agreed to pay it. Unfortunately, the tech got there and decided that he had to up charge me for the thermostat that he placed on the home by $200. Then he could not find the problem. Spent another two hours fumbling around my home doing nothing and charged me an extra one hundred seventy-five dollars on top of the service call upcharge and thermostat up charge All said and done I paid this guy over 600 hundred dollars and still didnt have heat. I had to call another company the next day. Only to find out that their technician did not set my thermostat for the heat pump, did not put wires back together in the condenser, and thats why it wouldnt run. These people are no better than a chuck in a truck, but they want to charge like they really do something. Save yourself, call someone else.

The team at Garland Heating and Air Conditioning was so professional, friendly, and helpful. They are extremely knowledgeable and transparent, which was much appreciated for such a large and important purchase. Thanks to them, the full replacement of our HVAC system was a smooth and successful experience. We will definitely use them for all future needs.

Mr. De La Rosa was very professional. He diagnosed the problem very quickly and made suggestions to fix the problem.

Jon De La Rosa did a good job and handled my 20 questions greatly. I will be keeping him and this company in mind if i need anything for AC work.

Great service. Highly recommended.Jon quickly diagnosed the issue with the AC and had the parts on board his van to get the unit working.Appreciate his honesty and punctuality.

Second time using Garland Heating and Air. First time had problems with condensation drain etc this time coil had a leak. Both times service was timely and professional. Cant speak to pricing as I didnt get other estimates. Would definitely use again.

John is prompt, knowledgeable and takes the time to explain any issues with our unit.

He was good and informed me about the system.

I asked for a quote on 6 separate occasions over the course of a year to add one 8 damper and 6-8 feet of 8 flex duct to single duct and when I finally got a quote back it was for $1500. Now I am a Mechanical Engineer that designs and calculates the cost of HVAC systems for a living and I can tell you without a doubt that the material cost should be about $200 at the most. I called and asked why the price is 750% times the cost of material and all I got was that was the price of labor. I tried to explain that this is for just one single duct run and the amount of labor would be minimal, but Kelly wasnt having or hearing any of it. Mind you paid them around $20,000 to repair and replace both my units last year and was pretty happy with their work. Pretty upsetting to get such short and rude responses after giving them $20,000 of work.Ill say the tech guys that came to the house to repair and check on my unit were great, but if your looking for AC company that will stick with you and not upcharge you after you replace or repair your AC unit I would look somewhere else.

Prompt service. Diagnosed and identified the problem almost immediately. Explained everything to me. Quoted my price. I agreed. Very shortly thereafter it was repaired and running. Friendly and efficient! Been their customer for a number of years and plan to continue.

Excellent service. Prompt, polite and efficient. Always receive top notch service.

My AC unit went out last week, so I contacted Garland Heating and Air Conditioning to have it checked. They provided a quote and proceeded with the installation. However, two days later, my wife detected a gas odor coming from the indoor unit. Upon inspection, she found a definite gas leak. Concerned, she called the fire department to inspect the gas lines. They discovered a leak in the gas valve of the brand new AC unit and identified several major safety hazards related to the installation.The fire department advised us to shut off the gas and promptly contact the company. They also pointed out significant damage in the units installation, suggesting it should have been replaced instead of being makeshift and reused. Additionally, they showed us that the return leading out of the closet was touching wood. The fire department emphasized the improper installation and recommended an immediate inspection.We immediately informed Garland Heating and Air about the issue. They sent someone over within a couple of hours. Initially, the representative was defensive, but he acknowledged the mistakes once we showed him the errors. Currently, I am patiently waiting for the company to rectify the situation.I urge caution when dealing with Garland Heating and Air Conditioning. Make sure to have a thorough inspection of the installation. I am incredibly thankful to my wife for detecting the gas leak and contacting the fire department. Our family was in danger, and we were unaware of it. I hope this incident serves as a learning opportunity for the installation crew, and I hope other customers receive a safe product from them.

David was GREAT! After almost 2 years of having ZERO air flow in my master bedroom and bathroom, after having a brand new unit installed from Garland Heating and Air, and them being aware of the problem, David got our ducts rerouted yesterday afternoon. For the first time since having the new unit installed, me and my husband were actually able to sleep comfortably without sweating. David was very kind, knowledgeable and listened and got our problems fixed quickly.I will be requesting him in the future for any issues or servicing that we need. Thank you again David!

This team was great to work with and did a really nice job in replacing our duct system and doing what another reputable AC company said was too difficult for their company to work on. I gave them a four rating primarily because it took them a couple of times of coming back to make things fully right. However, they did so willingly and completed the job to our satisfaction. I would recommend them to others very readily.

We purchased a new system from garland heating and air in August 2022. A month after installation our AC stopped working, when I called for service I was initially told I would have to pay a $75 service fee, when I explained I had just paid $10k a month ago they decided not to charge it. The technician who came out was not one that had done our installation, after inspecting he found that the freon level was low because of an error that was made during installation and he fixed it and assured there were no other issues.In September 2023 my husband heard a pop from our indoor unit and smelled something burning, our AC went out again. When I called I was told because our labor warranty had just expired a month prior, we would be charged a $150 service fee since it was a Saturday. I dont know any companies that charge a fee for existing customers but it was 100 degrees and we wanted our AC fixed. The technician determined the AC blower motor and transformer in the interior unithad blown and needed replaced, he told us that these parts in this particular unit were known to be faulty and that a wire had been run incorrectly causing it to rub against the metal. Were then told the parts have to be ordered and it could be another 3-5 days until we have AC again, there was nothing else they could do for us in the meantime. We were quoted $450 for the labor to replace those parts since the part warranty is 10 years. Again, I didnt feel it was right we were being charged ANYTHING on a brand new system but, again, we needed AC and knew wed have to pay for the parts elsewhere. When the parts came in installation was scheduled promptly, as it should be, and we were grateful. Unfortunately we were met with more bad news- the circuit board was out and needed replaced as well. Another possible 3 day wait. At this point the company should have done the right thing and taken responsibility for the fact that they sold a faulty system.I called to speak with the owner because I felt the company needed to take responsibility seeing how this system is basically brand new and was passed off to the manager, Andy. I told him that it sounded like something was not installed correctly to which he blamed the manufacturer. After voicing my concerns about the quality and safety of the system and complaints with the manager, he informed me that they no longer even sold that unit due to its faults and that they had done everything they could to fix this for us ASAP. When I told him how inconvenienced we had been by this whole ordeal being 5 days without AC in 90+ weather, he said they only rush if its an emergency like elderly and small children. I told him about my 3 children under the age of 6 and how we had spent money on a portable unit, then he told me oh, we have those we lend to customers, wish I would have known. So the multiple times I spoke with Kelly in the office and asked her how long my kids and I would be without AC it never crossed any of their minds to offer one of their portable air conditioners for an existing customer going multiple days without AC. I wish I had never done business with this company and I would advise anyone to look elsewhere for their AC needs.

I cant speak to the actual service, but do not advertise 24/7 emergency service when you dont actually offer that. I called the call center at roughly 8:30 PM tonight because my AC is out, it is now 12:30 and I have yet to hear anything from them.Edit: Im really impressed the company managed to know the temperature inside my house, without ever stepping foot in it. Also Im pretty sure the customer is the one who decides what is an emergency for their house not you. Not to mention it is supposed to be in the 90s tomorrow, so if my AC is not working until about 12 based on your estimate, my house might actually become an emergency based on your criteriaAnd no where on your website does it say you decide what is or is not an emergency, only that you offer 24/7 emergency service. You choosing to ignore a call for over 14 hours goes against that, and would seem to be false advertisement, which could easily lead to a Deceptive Trade Practices lawsuit. But please write another condescending response and see what happens.Also the fact you respond quicker to a Google review than an actual call tells me all I need to know about your company, and will be sharing it with everyone I know (and some people I dont)

6/12/2023Matt was thorough & informed me each step of the maintenance with pictures. And he was honest. I was concerned about some duct work, but he said it was fine. Thank you Matt! I always have great service with GH&AC.6/19/2023 Jon is a super tech. He kept me informed & finished the job ahead of schedule. He told me each test he completed & the readings. I knew my AC was working properly & was in good hands. Thank you Jon❗️6/26/2023 Thanks to Jon for checking out my AC. Luckily, it was a minor issue, but I still got 5 star ⭐️ ⭐️⭐️⭐️⭐️ service. He’s a great communicator & always on his A game. Thank you Jon❗️And also thanks to Kelly the office manager. She is so proactive about taking care of customers. Great communicator❗️10/23/2023 Jon completed a safety inspection of my furnace & took pictures to explain each step he took. I know now I’m safe this winter. Jon is always a great communicator. ⭐️⭐️⭐️⭐️⭐️

Prompt, friendly, knowledgeable.Thanks to my service technician Jon.

Jon came to our house today and provided us with amazing service! I was running a little late and he was so patient. I had questions and he answered them all with ease. I can tell that he’s not only a professional in what he does, but he cares a lot about his work. Will be signing up for the regular maintenance services they offer as they are very trustworthy. 10/10 will recommend.

John did a wonderful job at quickly assessing the issue and fixing the problem. He was a hero to my family today! Thank you so much John!

Great Service! Jon explained everything he did on my heating system, showing pictures and giving me all the details. Very nice young man who obviously knows how to work on an HVAC system. Im happy to finally find a company and individuals I can trust.

I have always had good experiences with this company. They communicate well, show up when they say they will, and do a great job fixing any issues with our AC/Heating. They also will often give options that are helpful to me in evaluating how much i want to spend or invest in the equipment, if some kind of repair is needed.

Once again ...Timely arrival. Took care of our system without a sales pitch for a new system...unlike the companies we have used in the past. Pictures of what they checked in review of the maintenance. Suggestions to help keep our 24 year old system running.Great job!!! See you again in six months. Great price for semi-annual system check.

The technician was very detailed on what had to be done, and very professional. The installation was done by skilled professionals and done as quickly as possible, and in an attic in mid August with temperatures way above 100 degrees. I am 100% satisfied with all the work they did.

Garland Heating and Air did an amazing job replacing our HVAC system! Ted was amazing to work with and made sure I was comfortable with everything before we continued. I truly felt like they cared about making sure I was satisfied. The install went perfectly and they made sure I was happy with everything. Ted then came back by to make sure everything was done properly. I cannot recommend them enough.

Very professional and helpful. Thank you Tito!!

John was a really friendly and nice Person. He arrived promptly and was very professional and excellent technician.

I had to call Garland Heating and A/C on Saturday morning for our A/C unit that stopped working the night before. They told me a time to expect the repairman. Before he came I got a text on my phone with the photo and name of the repairman that was on his way. David was very friendly and found and repaired the problem right away.

Garland Heating and Air is very responsive and professional. My A/C went out late yesterday evening and when I called today, they had an appointment just right for my daily schedule. Repair was done quickly and professionally. Matt, the repairman, was very nice and explained so I could understand what happened.

Very timely and professional. Helpful! Def recommend

Ted was very friendly and answered all questions that I had about the new system. His crew that completed the installation was very friendly. They were careful not to track in dirt and cleaned up their mess before they left. Manny showed us what all they did and answered questions. They did a great job and quite fast as well. I highly recommend them.

Nothing but good things to say about Garland Heating and Air. Scheduling is simple. Theyre always on time. Technicians are professional, courteous and knowledgeable. Each that weve had out to service our system has explained in detail what they will be doing, took time to educate me about my system (I learn something new every time), and have always given me multiple opportunities to ask any questions.

5 stars for sales, 5 stars for technician, 4 stars for installI’ve been using Garland Heating & Air Conditioning for 20+ years: twice-a-year for maintenance and all service and repair work. When my 24-year old system decided it had lived a good life but was now done, I naturally called GHAC. Their price quote wasn’t the cheapest nor was it the most expensive. Because of my great service for over 20 years I chose GHAC.5 stars to my sales person Ted for not trying to squeeze every dime out of me. We talked about the pros and cons of a 2-stage system and how long it would take to recoup the extra cost. Another company said I absolutely needed to change my duct work because it was dirty. Ted took a peek at my ducts, disagreed, and said to save that expense. He suggested to get the new system in and then see if there were air flow problems before spending an extra $3k. Ted was right! During the install I got a good look into my ducts and saw that they were indeed quite clean (HEPA filters really do work). Ted was also ALWAYS responsive, kind, courteous, friendly, listened actively, and answered my dozens of questions. I never felt pressure.4 stars for the install. The install crew did a decent job however I have a few gripes which knocked off a star. Without getting into details, the issues were with a crimped duct connection to the plenum, mastic sealing only on the easily-accessible ducts, and a loose support strap holding up the center (heaviest) section). Per my request to fix these issues, Ted sent a technician (not an install person) to me the next day.5+ stars for my technician David. David did such an AMAZING job finishing up the sealant, sealing in extra places, and tightening up the loose strap. He went above and beyond what I pointed out needed fixing, and did super high-quality work. David was also friendly, kind, and patient answering my questions. I will request to have him service my unit every time. He is a gem!Thank you GHAC for ultimately a great job. I love my new system and look forward to another 20+ years of business.

I had a blower motor go out on a furnace that is about 3 years old and under warranty. GH&A was not the original systems installer, but was responsive to me for providing repair services. They came out that afternoon to confirm the issue that the fan motor had failed. They procured the part and installed it the next day and I was only charged for the labor since the part was under warranty. Between the service call and next days repair, GH&A was on site for about ~1hr in total and the total charges for labor were about $525. Im assuming there is some billable time for filling warranty papers, and picking up the parts, but the labor charge felt a bit high for the amount of time on site. GH&A was professional and fairly good at communicating who and when they would be arriving for the work.Edit in response to the Owners comment noting that the OEM parts they use are more expensive than generic parts:I would understand the cost more if I was paying for parts, but the equipment was covered by a parts warranty so I should have only been paying for labor costs. The amount I paid for labor was high for the amount of time on site.

Their people are always knowledgeable, friendly & explain what theyre doing. Ive been using them, literally, for years. The thing I dont like is them requesting a tip when paying your bill.

John was knowledgeable and efficient during the semi annual system check-up. Weve been using Garland Heating & Air for years and are pleased with their service.

I’m so happy I called them 345.00 total we called bacon air and plumbing they said you are looking at around 8 to 9 thousand wanted to change out outside unit

Thank you for your services, but there are gaps you might be working on it in the future.Once someone visits the customer site, have to put down everything at once, issues, fixes, costs, and Greerlabor fees. I have written three checks to fix one issue. Diagnosis-free, blower motor replacement fee, switchboard replacement. Technically the blower motor and the switchboard have to replace same time.After all, we are thankful for your help and service.Both David Greer and Jon De La Rosa are so helpful, professional, and skilled on their job

Thanks, I had a great experience with Jon and appreciated all his insight and perspectives when it comes time to transition to a new unit. Will do business again.

Super professional and polite company. We were quoted a fair price for a new AC unit. Installation was fairly quick. The installation team did an excellent job and kept me updated on progress. I will definitely continue to use Garland Heating & Air Conditioning in the future.

Our AC unit stopped cooling our home and we had Garland Heating & Air Conditioning come out to check it. David, Jon and Dave all came on a couple different visits. They were fantastic! They were able to troubleshoot the problem, explain it to me and give me options. They replaced a blown out fan motor and added some refrigerant. AC is working great again.As opposed to the large big box companies in Dallas that don’t want to fix and push to buy a whole new unit. I would definitely recommend Garland Heating & Air Conditioning as they will be honest with you if your unit can be fixed or if it really does need to be replaced.

I was able to get someone out to fix my HVAC system the day after I called to fix an issue with my thermostat. They were quick but thorough and helped me get the heat on before a freezing weekend. Fantastic service!Update: Theyve come through for me again after an ac outage during a heat wave. Showed up the next day and had the air running again in under an hour!

Jon was great! He helped me with all my questions, did a thorough check on my unit and had great recommendations. I will continue to go to Garland and heating!

Had a great technician Jon De La Rosa come out today. He was very kind and helpful. Walked me through everything that he did and gave me recommendations on what to do if it happens again.

The price for a Monday morning repair was $75 which is very reasonable and comparable to a home warranty visit. They communicate and update often via text. I appreciate a company that is very responsive. The technician Jefferey was great. Professional and very helpful when he explained the issues with my furnace. My family will definitely use this company for some upcoming preventative maintenance to our HVAC system.

Garland H&A/C Knocked money off the quote I was given because the repair turned out to be a little easier than anticipated. Thats honesty I havent seen in a while from a service company. They could have charged me the full amount and I wouldnt have questioned it. Will recommend and use again for sure

John has visited our home multiple times over the last year to evaluate our system. He is always kind, thorough, and informative. He’s able to bring more of a consultative approach and we feel like we have a partner in managing our hvac system. 10/10 would recommend!

Jon did a great job, was friendly and quick! He knew what our problem was right away and fixed in no time. We have used Garland Heating & Air twice for different ac problems in this Texas heat and would highly recommend them to anyone. They are on time, professionals and great at what they do.

More interested in replacing the entire system than making repairs. Charged $300 for nothing . We agreeded upon a $175 trip charge which included 30 minutes diagnostic, they chargedme $300 total an extra 1 hour diagnostic and texh was only at the property 20 minutes. Tech did not even reassemble the unit. Ended up getting a new blower motor installed for $250. This company just wants to install new units . Save your $ and use someone else, this company is terrible .

All good Jon is very knowledgeable and efficient. I have some concerns about a tip for a $450.00 charge to install a booster that took 10 minutes to installed

Great customer service and attitude. Jon arrived and was efficient in quickly diagnosing and correcting the problem. Left my unit in great condition. Thank you!

I had a problem with my air conditioner, and Air Conditioning Champions resolved it swiftly. The technician identified the issue and fixed it efficiently. They were honest and transparent throughout the process, which I truly appreciate.

Luis was here before time, was friendly, professional and very informative. He did not rush his work or all my questions and concerns. The part and labor were very reasonable also. We will most definitely use them if ever needed again, will refer them always and am happy they are here.

David was on time and extremely knowledgeable. If I could give more stars I would. Definitely recommend this company if your AC is having issues.

Jon De La Rosa was our service tech today and he did an amazing job, extremely professional, thoughtful and kind. Thank you!

Manny and his crew were great. They did the install of the new inside and outside units in the time I was told they would do it. Ran new thermostat cable in the attic and installed a new thermostat. All the work was done very professionally and they did a great job of leaving all the work areas clean.

They did exactly as they said they would. Ted, David, Jon, and Dave were all extremely professional and caring about my needs. I will trust them with all of my heating and AC issues in the future.

Customer service was very quick to respond and set up an appointment. They were also very friendly. The on site tech, Devon, arrived on time. He was very professional and knowledgeable. I’d highly recommend and plan to continue to use this team for all my heating and air requirements.

Excellent experience! Called them on Sunday at 1:45, Jon Brown was out here by 2:30, diagnosed, repaired, and thoroughly cleaned the outside unit all by 3:30. Communication from the first call to the follow up after he left is great! Jon was super friendly, knowledgable, and efficient. I will certainly use Garland Heating & Air for any future needs!

I will be using Garland Heating, And Air for all of my heating and cooling issues. The service guy was very professional very friendly. Explain the problems that we were having and went over it with me thoroughly.Matt was very professional and knowledgeable.

Responded very timely to my online request for service. Technician was professinal, thorough and knowledgeable. Problem was solved in less than 30 minutes and they did not charge me an arm and a leg.

My landlord and I contacted you this morning before 9am. I was told you’ll be here 2:15pm-3:15pm and received a text message confirmation. Then it was changed to 3:30pm-4:30pm without me being informed. Before I knew of the changes, Katie told me youd be here with the new arrival time so Ive waited and waited. I called at 4:45pm and talked to a gentleman in your office (not the answering service) and he said he will dispatch the tech and call me right back. That they were running late. It’s already 6:40pm and no one has ever called me back, again.Every time I try to call since then, I get the answering service which promised to also contact the tech and they will have them reach out to me, but again, no one has contacted me. I had waited for more than 4.5 hour for someone to come instead of going to a hotel or a friends home since my home is 52 degrees right now. I’ve been waiting since 2pm for you to show up. As a home service business owner myself, this is absolutely terrible service. I understand you’re busy, backed up, and the roads are bad but it is up to your office to keep your customers informed and not to promise to show up and call back but fail to deliver on both of those promises.

Patrick arrived first thing in the morning with a smile! He was professional, knowledgable and genuinely interested in providing excellent service. He told me about the membership program which is reasonably priced and a load off my shoulders as a new home owner.

Patrick came out to clean our unit and replace one part yesterday to get the AC working. It continued to give us trouble last night, so I called the company again. They scheduled Patrick to come back out this afternoon, and he was able to replace other components at a great price and in an efficient manner. So thankful to have the house cooling again. Hes committed to coming back out if we continue to have future issues. The quality assurance, and the commitment to making sure it works has been helpful!

Called on Friday t 1:00pm to get an appointment due to air conditioner not blowing cold air...it is June 2022, 99⁰ outside. They were able to have a service technician at my house at 5.30pm the same day. Technician was very polite, courteous and fixed our issue within 30 minutes. Pricing was azing. Will definitely use them for all future services.

David was professional and knowledgeable. I’m glad that he was on time and honest.

JUST PASTING MY LAST REVIEWI called last Wednesday to schedule an appointment, I had it scheduled for Tuesday 7/25/23, received a text message confirming Job de La rosa was coming between 3:30-6:30. Yesterday I called to add my card on file for them to take the payment from my card when I got paid, I call around 5pm today and the lady tells me I’m not on there appointments. They did not mention that yesterday when I explained the reason for my call. I tried to let her know I even had the confirmation text message, my house stays 85 and above all day I have a 4 month old and a 4 year old. There was nothing they could do, I called a week in advance. I took off the day to get this situated. I work Monday thru Friday. And I have a 724 electricity bill I need to deal with because the air is pushing to cool off but it doesn’t , so I do not have the “emergency hour” money. So I lost time at work, money I needed towards my bills, just for no body to even come.

Kevin was the tech who serviced this call. He did a great job and walked me through the steps as to what happened to the condenser unit. My family and i very much appreciated the help.Edit: I do not give out 5 star reviews. Conversely, I do not give out 1 star reviews either. I just leave room for improvement or could be worse vibes. It was not a shortcoming on your part. :)

Originally told technician would show up between 11-2. Then told time slot would be 3-4.At 6 I called them but only got answering service. Technician arrived at 7, very professional and quickly resolved problem (low on Freon)

Robert was very professional, attentive to our needs. He provided detailed information about our heating system and recommended additional services to keep the unit running proper. Job we done.

Matt is very professional it did not take him long to find the problem. I will definitely use this company again and sign up for the annual check ups. Thank you so much Matt.

Been using Garland Heating and A/C for almost 20yrs, wouldnt trust a/c needs to anyone else, guys came to install new system, in & out before you knew it. Quick efficient, professional and above all, friendly. Manny and his crew took care of our needs, answered all our questions and overall solidified the reasons why I have and always will call these guys.

Great service. Always friendly and courteous. On-time.

A/C tech David was nice and responded quickly. But the prices are outrageous and they did not fix the problem. Still no A/C but im lucky to have wonderful neighbors with window units available to borrow.

Very professional and patient. Explained how the heat pump works in the winter and spring. Also explained about how a surge protector would also help our system. We will definitely give them a call to install the surge protector and add the maintenance again for another year.

The technician arrived on time. I appreciate this companys prompt response to resolve the issue. I am aware that the company charges a $75 fee for a technician to come out and inspect the AC. However, the technician did not explain what was wrong with my air conditioner before repairing it. I assumed the technician would arrive to inspect the problem and estimate the cost. I paid $466.36 for the Dual Capacitors-370/440V Replacement. I was totally shocked.

Thank you so much. Response was quick and service completed in a timely manner. Tito was super nice in getting everything back to working. Thanks again and will definitely use their services again if needed.

Had a leak in our AC unit in our attic. Called in the morning to get someone to come check it out and they sent a technician early afternoon. He was a good guy and knew what the issue was right away. Cleared out the blocked line and then we chatted about service plans if I was interested, since Id never used them before today. Didnt feel like I was being ripped off which is always a good thing. Will be using them again

Called on these guys last minute for Ac service on a rental property. The owner was very responsive. Jon was actually earlier than expected and corrected the problem immediately. The tenants are now very happy and cooling. We look forward to doing more business with this company!

We called on a Saturday and received a call back from Patrick within 15 mins. He was extremely prompt and had the a/c running just as promised. He represented the company with exceptional workmanship and I would call him back out in a heart beat. This is truly a trust worthy company. Thank you Patrick, you were a God sent!!!!

Very responsive and timely service. The technician that was sent out was able to quickly identify issue and offer a solution that would resolve it long-term.

Tito did a great job.

This Company will scam you from your money. Do not use this business, We had an issue with the ducts in my house and these guys tried to charge me 3x what I was quoted from another local dealer. And the guy who showed up to my house smelled like he was homeless.

Extremely communicative and polite. Were able to make it out next day which was a HUGE help since we were closing on our home. Our tech Matt showed up even earlier than expected which was great. He explained everything very throughly and was super friendly. 5 star experience and we will definitely refer anyone who needs Anyang HVAC related. Thanks!

After seeing the benefits - dramatically reduced downtime! - of regularly scheduled maintenance on the huge roof units at work, I decided to start having GH&A do twice-a-year maintenance on my home HVAC system. They’re here when they say they’re going to be here - do a thorough cleaning and inspection of the equipment, and if needed, give solid advice on things that need to be watched and or added to prevent an HVAC malfunction cause structural damage (in my case, a cooling shutoff switch for if the main drain line from the evaporator coil pan gets clogged - will shut off the compressor to keep water from damaging the flooring or foundation).The three years that I’ve worked with GH&A on my business units has given me a lot of trust that they know what they’re doing and are honest about any work that needs to be done or equipment that needs replacing.

Good service, tech arrived timely, was professional yet cordial so all went well.

The tech that came out was absolutely amazing. He gave us all our options and explained what we could do ourselves to save some money. Great company, can’t recommend them enough!

Very friendly, professional and they do the job right. The last 2 companies I used were unreliable with confusing prices. Garland H & AC has been great.

Devin arrived on time, was very friendly and helpful, and answered all of my questions before leaving. He had some difficulty with service to take payment, but did not hesitate to close out the ticket and have someone from the office contact me for payment. Very professional in all areas of service!

Everyone that came out to my home with this company was so professional polite and informative. During the bad weather they continue to call and check to see if my unit was still working. Will definitely use them again. Devin and the three install guys where awesome.

An accurate diagnostic service is greatly appreciated at a reasonable price.

Came earlier than scheduled and they came out 2 hours after calling them at 1pm on Wednesday June 21st 2023 A very hot day that was awesome thank you so much and it was a commercial building not adding anything about the value no one likes spending money on stuff like this but it was definitely a fair amount to charge and two hours would of been worth more again thank you Matt J.

Called a service on my unit. The lady there was fantastic when I explained my situation she helped tremendously. They sent a guy out to my house and didnt do anything

This was the first time I used this company and it was a great experience. Service was 3 hours from my call on a Saturday afternoon. The tech was very knowledgeable and had us up and cool in no time.

Jon was exceptionally logical and fast with his diagnostics and repair. I would not hesitate to call on him again if a repair is needed in the future

I NEVER approved the 7,000 dollars. and they kept sayingI would get 250 for the way they treated me on Friday. I received the 6500 as a bid, not as a deduction off of 6500, I got flim flammed and will never give you as a reference! As far as i am concerned, I owed 6500 - the 250. but you have worked the numbers so that I may notchange it, and since I gave my credit card early, I cannot argue!

I called these folks for a second opinion when a certain large A/C company told us we needed a whole new HVAC system ($10,000!). The other companys tech wouldnt even measure the refrigerant levels after I asked and tried to rush me on a price.So I called Garland Heating & A/C. Their techs arrived quickly and diagnosed the problem without a question.Turns out, we only needed some refrigerant and to keep an eye on the coil. Nothing majorly wrong. Garland Heating & A/C saved us $9,800 and a major headache. Very polite and professional. Would recommend to everyone.

Kevin Walker repaired my AC very quickly and did some other things to improve air flow in the house. Same day service. He arrived within a few hours of my call.

Not Yet Im Waiting On A Couple Of Quotes ?? The Tech was very efficient, but NOT who I requested & was assured would come... but in saying that, I was satisfied with the evaluation given & his expertise (just a little disappointed, that now I have to wait) Thank Yall & Hope We Will Be Doing Business Soon (and not do to an emergency breakdown...) ***FOLLOW-UP.... It took almost 2 weeks for Quote and only then because I called them as to why I hadnt recd it... I wanted a quote for cleaning and/or repair & the ONLY quote I was told on the phone I would get was for a Total Replacement , when I got the quote it was for over $10k.... I guess I should have known when I was told that ANYTHING CAN BE FIXED that the tech had no idea what the Office Mangers would tell me ?? (tech was very good & had told me that they would give me 3 Quotes within 2-3 days , 1 to clean, 1 to fix & replace the blower unit and 1 for total replacement ...so that Id have an idea of what all cost would be & a CHOICE of what I wanted done)... So Office Mangers walked back what I was told and now I walk back my overall rating TECH gets 4 stars , Service by the Office Staff (Management) ZERO , so that brings my Star rating on this Company to 2 stars & thats just being because of the TECH doing his very best.... So Thanks But NO Thanks to this Company !!

Prompt & really great service from Johnny! He was so professional & friendly- He made me feel comfortable having him in & outside my (messy) home.

Ive been using Garland Heating & Air for the past six years and they still never fail to amaze me. Late last night, my AC was making so much noise I had to turn it entirely off as to not wake the neighbors. I called GH&A at 8 am and had Weston at my door before 9. My fan was replaced within the hour and he even went the extra mile to clean off the inside of my unit to help with air flow. As always, he was knowledgeable, professional and I was up and running in no time. There are simply not enough stars to rate this company as highly as I would like. If you, or anyone you know, is in need of heating and air help, these pros are most certainly the ones to call!

Matt did a great job replacing our units PCB. He was quick, thorough, professional and friendly. I would definitely recommend working with Garland Heating and Air.

Definitely late on appointment and was down two lbs of Freon from last time they serviced it and it’s not supposed to leak, but other then that reasonable and professional and good enough with customer service.

Same day service was great, but the technician replaced a part without my consent. He should have gone over problem and pricing before he did the work.

Jon was absolutely fantastic, knew what he was looking for, and gave me a detailed breakdown of the issue at hand. Great service, thank you Jon.

Great service. They had the problem diagnosed and fixed in less than an hour. The two gentlemen were very professional and courteous. Will call them again if needed.

Repair work wad fine but the repairman tore up our front yard when he failed to keep the truck on the pavement. Large divots in yard exposing the cable tv cable. This needs to be fixed by this company.

Garland Heating and Air Conditioning has a good group of employees. We have had experience with about 4 different employees and they have all been professional, courteous and friendly. They usually come while I am at work, and my wife (who is very wary of having repairmen in the house) trusts them. Our go-to guy was Greg Utley (who is no longer there) and he was great. We had a good experience with Raphael yesterday when our condenser was making a strange noise. These guys have never tried to sell me anything like other HVAC places I wont mention by name. If there was a problem, Im sure Garland HVAC would let me know, but they are not deceptive like these other companies. Their goal is to service the a/c and furnace twice a year at a competitive price and keep their clients comfortable and happy. They always offer to change my filter (I buy my own MERV 15 filters) but dont try to sell me overpriced filters. If there is an emergency, they get there pretty quick. The gentleman that answers the phone (I think his name is David) is professional and knows what hes doing. I trust Garland Heating, my wife trusts them and they have kept our a/c and heater running well. What more can you ask for? I would definitely recommend Garland Heating & Air!

Repainting was very respectful and they got the job done within 2 days

David and Ted came out to my mom’s house . They were very honest , and professional when looking at my mom’s air conditioner . They both spoke with care and concern. I would recommend anyone to use this company!

These guys are fantastic. They worked with me to finish the installation as quickly as possible after my AC went out. They even loaned me a cool spot to make it though the hot weekend. I highly recommend!

Another company was shady feeling. Things didn’t sound right so I called Garland AC. They were honest and didn’t want me to pay for tests that are outrageous. They will be my AC Company from now on.

I just had a new heater installed by David and Garland Heating & Air. David was awesome, quickly came to inspect our old heater as it was not working, thoroughly reviewed my options and quoted a very competitive price. His installers were extremely nice, very thorough, and even replaced tubing that was not previously installed correctly and without an additional charge. Their professional, clean and thorough work along with their politeness get a huge thumbs up from me! Our furnace is heating nicely and Im looking forward to seeing my next gas bill as it should be lower from the energy efficiency. David even called to check on everything the next week. If only every company would provide service like Garland Heating & Air!! Ill be back when my air conditioner dies!! I wouldnt look any further than Garland Heating & Air for any furnace and heating work!!

Jon De La Rosa was very helpful and detailed when he helped me with my AC.

Jon did a fantastic job servicing our AC! Very professional and on time! We are a very satisfied customer! Thank you so much Jon!

Good Heaven’s we’ve been calling these wonderful people for some time now. Always a joy to see with their respectful& professional nature. Always give youoptions to consider with the situation. The best part is they are reasonable!

Recently used their service, I think their service is going down the drain. Dont know how they got their 5 stars. Their technician just show up without calling first. Im a landlord and I dont live in the property. They charge me extra time for that. Fine... I dont mind paying more. After they took the money, they never got back with resolution or fix! Darn it, when I call them out on their business practices they got defensive. Not worth even one star.

AC unit was spilling water when on so I called them to inspect. Was told I had to replace the unit outside and inside my house for $7500 cause they were very old - the person who called me to give me the quote said she would send a breakdown of it to my email but I never got anything (that was 2 days ago). Anyway, I wasn’t gonna just shell out $7500 to the first person who asks me. So I called another AC business to get a 2nd opinion the same day. They flushed the condensation drain, cleaned the drain pipes, and installed a safety switch - all that fixed the issue and I have no more water spilling. That cost wayyyyyy less than $7500. Always get a 2nd opinion.

If i could give more stars I would. Our unit was only 9 years old but our dog, unbeknownst to us, was using the unit as his personal urinal, thus, destroying the coils and causing the freon to leak, quickly. We called Garland Heating and Air on late Thursday afternoon and we had a technician out within the hour. We received the bad news and were given several options. But not before they researched, just by chance, if Carrier may cover the coils under warranty. Carrier wouldnt, of which I would not expect them to but was very appreciative that GHA tried.Knowing we had to replace the coils or the condenser, we chose the condenser. However, GHA could have told us they would have to replace the entire heating and A/C system and we would not have known the difference. But they didnt!!!!!!! What my husband and I thought was going to be a major financial set back for us, was better than we could have imagined. And its all because GHA cares about their customers.They were honest, caring and beyond professional. We are so grateful to everyone at Garland Heating & Air.

Patrick did an awesome job and quickly diagnosed the issue. He showed up 20 minutes before he said he would and was professional. Price was reasonable.

Quoted me $1800 to resolder a low pressure coupling that was only a foot from my condenser after paying $500 to put 2lbs of freon in the unit. Had zero freon in it within a day.

Technician came out to inspect the unit. Told me about possible fixes and prices. Overall good experience.

No issues with time. This was a scheduled maintenance but the technician said he needed to tighten some fittings on the inside unit. We ll he then said oh it needed to be replaced and I asked how did that happen and he said the heat. The pvc was broken off and he said it will be an additional $115 for a small $3 peice. Shouldnt it have been., I can try to repair but there may be a cost if I cant and have to replace it.

Professional and prompt. Always do quality work and their techs are top notch! Jon De La Rosa is great!

Garland Heating and Air kept me updated on when the serviceman was on the way. Devin arrived at the agreed time. He did a complete check on our rooftop unit. We are very satisfied with all of our dealings with Garland Heating and Air.

Great service, Ted, John, and James did great. Installation was great. Ready for the 100s.

Had them come out to replace a capacitor. Paid $236.36, about two months later it pops again. They offer no warranty on parts. Putting in a new capacitor myself this time. Lessoned learned, buyer beware.

AC went out at my rental property in Garland this past summer. Called another company who tried to sell me a whole new unit. Got a second opinion from Garland Heating and Air. Turns out, the entire problem was just a dirty air filter that caused the unit to work too hard and froze the evaporator coil. After it had time to thaw, the unit has been working perfectly ever since. Problem solved for the less than $100 service call fee. This is an honest and reliable company who will be getting all of my business in the future!

From initial contact, to installation, superb service from office and field techs! Professional, helpful and friendly. We appreciate the great service!

Gotta say. Wasnt looking good at first when the company moved my time slot without even asking me, but Kevin made up for it. He had the job done in maybe 30 minutes, and weve got cool air again! The company doesnt deserve him!

Jon De La Rosa was super helpful, professional, and fast! Had my issue repaired and back running in no time.

Fast service, great service, with friendly technicians. Im very pleased with my new air conditioner!

Had new HVAC system installed by Garland Heating & Air. Installation was done in 1 day, techs were very professional and work appears to have been done well. Ill continue to use this company in the future.

The service technician came immediately and worked to get my AC going again. So happy they were able to help on such a hot day, with more high temperatures ahead.

First day, tore my furnace apart, didnt have the necessary parts to fix it, and charged me $100. Next day, they came back, STILL did not have all the parts, had to go to Home Depot (I had to give him directions) for parts, then charged me another $400. Most of this was in time spent reading installation manuals. What a joke.

Professionals and precise. Jon did a great job in answering questions I had. Everything looking good.

Another great job by Garland Heating and Air.

Garland heating and air was the only company that responded to us with as much urgency that they could. Easy fix and we are back in business! Thank you Garland Heating and Air!

This Company met and exceeded our needs and wants. They LISTENED, Formulated A PLAN, Presented a FAIR PRICE, and did a PROFESSIONAL INSTALLATION. They followed up with a phone call AND our system is exceeding our needs and expectations. Try them and you will win.

They have always been very professional and have done a great job. Would highly recommend them for repairs or new units.

The technician was friendly and professional. He diagnosed the problem quickly and made a repair promptly. I will use them again for my heat and AC needs.

Showed up on time. Very professional and experienced. Excellent work ethic and very fair pricing. Thank you Jon.

They do great work. We have an older unit and they have never over charged, their work is great, their techs are knowledgeable, helpful, and nice.

We thought we needed service but didn’t. I have used Garland Heating & Air for a few years now and have always appreciated their honesty and not doing unnecessary work just for $$.Tammy

John K was very efficient, found the issue right away and fixed it, seemed very honest and competent. I was extremely happy with the result, which I got quickly and very affordably.

I needed a new thermostat, & was very pleased with Jon’s professional installation. He was helpful with my questions & concerns.

Been using Garland Heat & Air for years and have always been pleased with their service. Can recommend their work without any hesitation.

It was really excellent. They did a great job. They basically satisfied every need that we had. The price was fair. The interaction with the technician was excellent.

Jon was very thorough and professional.Answered all my questions.

Tried to sell me a replacement unit fit 11k instead of what turned out to be a $50 fix by another serviceman. The system is running fine.

Our system was leaking in our hallway, called and was able to get someone out sameday for no extra charge! Great service!

Teak arrived on time and was friendly and courteous.

John was very courteous and explained the problem very well. Great Job!

I had a very good experience with the technicians that came out. They were very personable and informative.

Erick Marshall was friendly, professional and fixed my AC. He is a great asset to Garland Heat and Air.

My tech was knowledgeable and very efficient. I would recommend your company to all of my neighbors. 5 stars.

Enjoyed the professional attitude of the entire staff. Service was prompt and made me feel comfortable with my decision. Thank you Ted and the entire company

On time, good communication. Solved the issue quickly and repaired just as quickly

A great company and good experience very professional if you want to do a one call service to take care of your air condition needs . Garland heating and air is the company to call

Extremely pleased with this company. They were very professional and got our A/C fixed quickly! Highly recommend!