L&S Mechanical

Some technicians are good, other than that be prepared to waste full days waiting for a scheduled service and they dont even bother calling to inform you its cancelled. They schedule for a full day and tell you the technician will call you 30 mins before. So you pretty much have to wait all day. Not worth it. Also, I cancelled my subscription and they still are charging me. Very disorganized and unprofessional.

Todd was extremely nice and did great job. He didn’t waste any minute, immediately found the reason of the leak and fixed everything within a hour. I wish everyone did their job as Todd does his. I highly recommend him and will be referring him to my friends and clients.

Whoever y’all had driving in one your work trucks in Arlington needs to learn how to drive. Almost caused an accident with my 2 year old in the car because this worker of yours doesn’t know how to merge. When my husband honked to let him know he was too close to us and we were moving forward he just honked back and held down his horn. Experiences like this makes me never want to call y’all for services. Seems like especially if I got that worker he would be rude. Do better. License plate: PZF6739

Todd was fantastic. He took his time and made sure he did a very good job and he also explained to me along the way what he was doing and how it was helping my plumbing system. I really appreciated his personal attention and the way he explain things. I would not hesitate to use these guys again for anything, but if you can, ask for Todd. He’s the man!!!

Wow, wow, wow!! I called the company before they opened and left a message regarding my plumbing problem. They open at 8 and I got a call back at 7:56AM. I then got a call from Todd at 9:08 letting me know he was on his way. When he arrived, he had on shoe covers in order for him not to drag in stuff into my house that could be on his shoes. He explained who he was and went to check out the issue. Todd figured out what was wrong immediately and made the necessary repairs. He explained what was wrong and what he did to fix it.to my husband. As he was leaving, he took the time to also let me know he was done and was leaving the house. I was so impressed with Todd’s attitude, professionalism and knowledge as well as the company’s immediate call and dispatch of Todd. Will definitely keep their number and use them again if any other issues.

Todd did an awesome job by fixing both showers in less than an hour. He came to my house with a little tool box, but hes professional and confident. He explained to me about the leaking problem and where and what to do. He even told me what not to do because that wasnt my expertise. Very personable and kind.

Todd gave me a call to let me know he would be here soon. Took his boots off at the door and he was very respectful during the time he was here. Fixed the leak and made sure I knew how to shut off my water in case the situation was ever to arise. Highly recommend Todd! Great job! Thank you!

These people are a joke!! They are hard to get a hold off. On hold for an hour before they answer hvac calls. They say they have award winning customer service??? I wonder how??Hire some people to answer the damn phone first!!!The A/C system installed on our new home by this company. Nothing but issues on this from day#1. Brand new Taylor Morrison home - now two years, still leaking all over in the attick.These guys are not good...

Had a problem getting hot water consistently. L&S responded quickly to my call and Todd did a few checks on my tankless system, listened to my description of how it was behaving, and quickly zeroed in on what he thought the problem was. He had the part on his truck. Replaced it and so far so good. Very pleased!

So lucky L&S sent Todd to do the work at our house. Polite, friendly, efficient, and meticulous work. Knows how to do the job right. Plumbing repair turned out better than new. Deserves 6-stars. :)

Todd was very professional and courteous. Called ahead of time and took his shoes off at the door. I would definitely recommend him and prefer him to be my tech again (if I ever need one again)

Todd was professional, courteous, knowledgeable and friendly. He was thorough in his review of my home and I learned a great deal during my visit. Hoping that he will be available to address my PM needs next year.

Worst experience AC was installed by this company and since the beginning it’s been giving problems and they don’t want to replace it. The pad was rusty because the installation was wrong and instead of replacing the pad they sprayed painted with us inside. The house was smelling heavily with chemicals and I have a baby that started getting her eyes red I got a headache. Unacceptable jeopardizing our health for a easy fix when we paid for a brand new unit.

Todd Mitchell is the man! We do have a brand new home in Ft. Worth. Im not happy with the builder (D.R. HORTON) because every few weeks something is down, tile, walls, fence etc. We had a plumbing issues and Mr. Todd was really helpful, showing on time and doing a great job. I just want to say thank you!

Took five phone calls and two weeks to get my estimate from the office. However, Joe got our room split, wires ran and was pleasant to work with. Added bonus, he is good with cats which was great because my cat followed him around all morning.

Mike was awesome! We had a horrible experience with another company and called L&S to come out. Our technician, Mike was very thorough, transparent and left no stone unturned when it came to explaining the issue. He walked through in great detail the service plan available. Needless to say, because of Mike we signed up for regular maintenance service. Thank goodness there are great service providers out there....

Had issue with drain pipe and cover in Master bath. Todd came in, knew exactly how to fix it, got it taken care of and was done in 15 minutes. Good clean work. Recommend

So i had a plumbing issue in my brand new home, go figure. Myself being a plumber even i was stumped. So at first they sent out brad, long story short he couldn’t figure it out he was stumped. So a few days later they sent out todd. L&S told me todd was there go to guy. He arrives at the house and does his diagnosis. Again he is stumped as well. At this point i don’t know what to do and L&S has disappointed. So i call the corporate office and tell i need this problem fixed now and i need them to send there best. So they told that the best service plumber they ever had quit last year in September. So they said they’ll send the 2nd best. Let me tell when mike arrived at my door he was looking like tom cruise in top gun ready to go and ready to do whatever it takes to get the job done. He didn’t need any fancy equipment i swear all he did was look at the problem for not even 10 seconds and said too easy i know what to do. 5 minutes later with nothing but a crescent wrench and pure dedication he got the job done and fixed the problem to my satisfaction. I am very impressed with mike and his service abilities. From now on i will only use L&S mechanical and ask for mike for any future plumbing issues, my only regret is i didn’t get to meet their true top gun plumber last year in September . But mike will do. Im proud of you Mike

We had an issue with our toilet and Todd would not leave until it was fixed to HIS satisfaction. He also checked on our water pressure in the shower while he was there. I highly recommend him!

After winter storm Uri, most plumbers were working hard and charging between $800-$1k for the installation alone of a water heater. My home is only 2 years old and the plumbing/HVAC was done by L&S. I called on Thursday after the storm and a repair tech was at my house Saturday morning (lightning fast compared to the vast majority of stories I’ve heard). The technician installed the new water heater in 1 hr ($125/hr labor) and I was given the water heater at cost. This company decided to help their customers after the devastating storm rather than take advantage of the situation. People like this give me hope for contractors and the willingness to be decent we should all strive for when help is needed. They’ve earned my trust and heartfelt appreciation.

I reached out to this company today to get a regular maintenance service done on my HVAC system. The customer service rep sounded like she had no idea of what to do and finally, she checked the system and said she can send her team the next Wednesday but before I confirm she hung up. I tried calling again but no answer.

Commercial driver point of view. The people are friendly and professional but checking in with shipping and receiving is kind of a hassle, it’s mainly because they are very busy in the morning. So it’s best to keep on them and prepare your entrance set up. To enter this location you will have to time it to drive against traffic on N. East Parkway, (the entrance is on a one way road) in order to back into their yard and be able to dock don’t make the mistake of driving headfirst into the location or you will not be able to turn around to dock. Also the medium (middle that separates the road has a cut out that will allow for this back up maneuver, but it can high center the Semi so be sure to have it ready on all wheel drive.All this is because the yard where the dock is located is very small and crowded with a bunch of other vehicles that are there to pick up construction materials and also other semi trucks with day cabs trying to bully their way in.I rate this a Level 4 dock ( level 5 is the highest) good luck!

The technician, Todd, showed up with a work order that a toilet SEAT needed replaced. When I told him it was a toilet SEAL, he quickly changed his tool box and went to work. Fixed problem, CLEANED UP perfectly. Could not have asked for better workmanship.

RUN THE OTHER WAY!!!!!! Do not under any circumstances do business with this rude and unprofessional, no integrity having company, I’m a disabled veteran and I served with pride and honor and I’ve never felt so disrespected. 1st they don’t train their customer service reps, they just put them on the phone without any knowledge of the warranties and how they work. I had a tech come out to fix a issue that I had with plumbing and the guy didn’t ring the doorbell (I watched the whole video) and he just stood on the porch as my dog barked, then I called to speak with the CSM and this lady Samantha C. Was the absolute worst person I’ve ever spoken with, she’s rude and she is a flat out liar. I asked for Samantha’s boss number after dealing with her lying and being condescending and she intentionally gave me the wrong number and told me that her boss was in the field without a company phone so no one can get in contact with him except her. I wish I would’ve known about this incompetence before I bought the house because I wouldn’t have gotten my home based off this experience alone. I’m truly disgusted.

Todd Mitchell did an awesome job responding to our emergency call for backed up plumbing.Quick, direct response. Exactly what we needed. Thanks!

Truckers beware. Everyone gets a 9am appointment. Small lot so you can not come early. Not 8:57am. Not even on time at 9am. Cluster f***.... 53ft trailer drivers, no dock ramp and the dock is higher than the trailer. They get so busy from everyone showing up at 9am that you have to unload your own trailer to the dock edge. This load is worth turning down....

I called on a Sunday because my toilet. I could hear water continuously flowing even after I had turned it off in the back. I called the number that was given from my builder and she called me back and said it may be awhile but he would come out. It wasn’t 20 minutes and he was on his way, I was so incredibly thankful for his efficiency!!!

Flatbed beware. One way in one way out. Dont start unloading until 9am. One way street. Overnight parking at your own risk in front of the place.

Todd was timely, professional, and a great help. He provided us with information we needed to keep our home safe. Thanks

Can’t seem to get these folks to call me back, I’ve left a couple voicemails. I’m just wanting to sign up for a service program… Happy to change my review if they ever reach back out

Mike was educational, detailed and just overall great to work with. He spent time teaching me how to use my thermometers, and provided a great of information about my entire system.Thank you!

Mike was very professional, knowledgeable and did an amazing job. He really took the time out to explain and educate me on my HVAC unit. Mike is such a asset to L&S Mechancial.

Todd is very professional and very good at his job. Was in and out after maybe 10 min and did a great job!

L&S Mechanical / Plumbing. Excellent service, Todd came out same day, diagnosed the problem, with an immediate solution our plumbing was up and running. Highly recommend L&S Plumbing, you will be very happy!!

Todd is always professional and courteous. He identified our problem and provided a solution within 10 minutes.

Todd did a great job fixing our leaky faucet. He was fast and helpful.

Colton came out to our home to diagnose and repair our home AC unit. He was successful and was very respectful and pleasant. I highly recommed L & S Mechanical and Colton.

Todd was very professional and easy to communicate with. I appreciated his wealth of knowledge and experience.

Amazing service. Got here quickly and fixed the problem quickly. Everyone was very nice and professional. Will be using this company for all plumbing issues from now on!

Todd did an awesome job very quick and professional. Highly recommend this company.

Todd went above and beyond to fix the issues I was having in my home. Very thankful for all you do!!

Todd Mitchell repaired the leak around the base of our toilet in short order, very professional, and did a great job! Thanks!

Outstanding service. Same day response. Professional and efficient. Highly recommend the company and service tech, Todd.

Todd Mitchell is awesome! Patience, polite, and informative! Excellent customer service.

Mike arrive this morning to take care of some heating issues we were having in our home, and we ended up with tremendous customer service from this gentleman.

Representative was careful with all surfaces and double checked everything before he left.Installation is working well and looks great!

Todd did a great job. Quick, clean and great customer service!

Irresponsible company..no professionalism. Running away from issue reported without checking. Not trustworthy

Todd was efficient and friendly. Very happy with the work completed today.

He fixed my tub spout and it is working great. Very fast and nice.

Came out quickly to get our issue resolved :) Todd was professional and swift.

They hung up on me after being on hold for 20 minutes and after a put in a emergency work order. Very poor customer care.

Brian with L&S did an awesome job he was very helpful and corrected the issue with my a/c quickly

On timeVery professionalChecked his work with me before leavingHappy with the service and work performed

Todd was very informative, very professional and took care of all three problems I had in the house. Thank you!

Great service and explained everything to us! Did his job quick and with excellence

Great customer service and professional expertise by Todd. Highly recommend L&S Mechanical.

Great customer service, on time and very professional and took care of the problem fast. Highly recommend this company.

Very happy with their work and Todd was very professional.

He was patient with us and guided us through the process of fixing our water heater after the storm

Todd did a great job. Thank you.

They were fast and courteous. Most of all theyre very affordable!!

Super helpful. Checked everything before leaving and explained the small details thoroughly.

Todd was great. Fast and professional.

Not helpful at all. Would not recommend.

Amazing customer service and very efficient. Will use again!

Tod Mitchell is a great asset to this company

Super 👌 Nice Company

Awesome service and extremely fast technician!

Quick and had the right parts to install and fix the problem.

Very reliable and excellent service.

They did a great job!

Mike did and Awesome job!!!!

Quick and professional! Thank you!

Extremely polite, professional and thorough!!

Service guy very helpful.

Thank you Mike Mitchell!

Fixed plumbing in record time.

Professional and efficient!

Friendly staff

Excellent

Excellent

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