Willard Heating, Cooling, & Plumbing

My fiance and I have been getting electric panel quotes. We moved into a new house and our inspector missed several safety concerns on our panel.Willard was competitive in pricing but it was there 0% financing plans that made it a no brainer to go with them. Joanne in financing was very helpful. And Gabriel came out for the installation. Man, when he took apart the old panel I was shocked at what we saw. We are very happy and feel much safer now!

Used this company for when my bfs kid flushed a pull up and to replace a broken valve to the toilet Roberto Morales came out and had a great attitude fixed it all on the spot! The ladies in the office are amazing as well big thanks to how helpful Kendra and Maddie were! Maddie was super great and got me scheduled quick and even spoke with the homes owner promptly to make sure we were all good to start and Kendra kept me updated and even helped my goofy self know where to leave the review because I do believe in giving credit where credit is due. This seems like a winning team and if I wasnt sure before I am now that Willard is the name to trust!-thanks from Commerce

Roy was detailed and thorough. He was polite and informative. The whole process was explained to me, from the tune-up to the cleaning of the system and urgency of repairs were also outlined. Overall, it was a great experience, and I highly recommend him.

The techs from Willard did a great job at my home. They were able to diagnose problems and replace my HVAC unit. They were prompt and professional, taking care to leave the areas they worked in neat and clean. I am happy with the service, and I recommend them.

Seth Green was excellent! Kind, Professional and Knowledgeable. Seth went above and beyond to make sure he correctly found and fixed the problem, even helped worked with my AC manufacture to cover parts still under warranty. Got a great price and even better service. Thanks!

Brian and Allen are awesome. We had a tankless water heater installed incorrectly. Brian came and did an assessment and provided us options. We didn’t feel pressured with our decision. We decided to get the filtration system and have our system flushed. Allen installed our filtration system. He was meticulously—paid attention to details and walked us through the installation. Willard is amazing and very happy with our decision. Ask for Brian or Allen. Both were awesome!

Willard is exceptional! The techicians (Carlos and Art) were able to diagnose the issue quickly and provided a thorough overview of the problem and how to fix it. Only a few days later, the part came in and Anthony M made the repair super quickly! All three technicians were friendly and thoughtful of timing. I even signed up for the membership because of the service they provided. Highly recommend!

Michael and Aaron came to work on our heating system. They were extremely courteous and knowledgeable. They answered all our questions and took lots of time to explain what they were doing. I have no hesitation to highly recommend them.

Roberto Morales came out to unclogged my kitchen sink! He was great! He had great customer service as well as he got the job done quickly and he was sufficient! I wanted to give him 5 stars!! If I need any help in the future I definitely will be using them again..

I had the pleasure of working with Justice for a plumbing maintenance inspection, and I can confidently say that he deserves every bit of this 5-star review! From start to finish, Justice was incredibly thorough and professional. He took the time to carefully assess every aspect of our plumbing system, ensuring no detail was overlooked. What stood out the most was his dedication to educating us throughout the process. He explained everything in a clear and understandable way, helping us feel confident in the maintenance steps and giving us valuable tips to prevent future issues. Justice truly goes above and beyond, and I highly recommend his services to anyone in need of top-notch plumbing services.

Mark Hawk from Willard’s did an excellent job evaluating our house. He was so professional and patient with explaining the situation with us. He was was about helping us find a resolution to our HVAC problems. Highly recommend Mark Hawk for his service. Thank you

Willard was quick to respond to my plumbing repair, even during icy and snowy weather. Roberto was my technician and very thorough and careful not to create a mess. He was very respectful and explained and documented every step taken to resolve my plumbing issue. His supervisor Ishmael also appeared to run a camera to make sure the lines were clear. He also was extremely professional and enjoyed working for their company. I will surely call on these guys in the future.

Justice did an excellent job explaining things that potentially looked like current problems as well as future problems. We Very much, appreciate his kindness and willingness to go the extra mile! Thanks again Justice for your Diligent work in our home!The Braudrick Family

Juan and his crew were awesome! They did a fantastic job. Very professional. We could not have been happier with the services from Willard! Also, I was planning to go with another company but Broc turned me around. His personal touch is what made us decide on Willard. You cannot do better than going with Willard!

It was an absolute pleasure having Roy service my home today. He was extremely thorough, knowledgeable, and clearly had my best intentions throughout his warranty visit. I will definitely be asking for him directly each and every time. Thanks Roy!

Fantastic service. Polite, knowledgable, and not pushy on what was needed on my home. Marco G. did a thorough job and he along with many of your other team members is why I will remain a Willard customer.Update January 15, 2025 (since Google will only allow me to post one review):Called Willard to get on their schedule to assess what I believed to be an airflow problem at our home.Carlos was super patient with me. Took the time to explain what was ideal for my home but also listened to my specific concerns and pitched alternative option. At the end of our conversation I fully understood his perspective and the options he offered. And I felt he fully understood my needs. Such a smart guy and so kind and humble. If I owned a business he’s the type of employee I’d want working for me.Thanks Carlos M. and thanks Willard for having such fantastic employees.

Zach came out to do our biannual service. He was very friendly and thorough. All in all we were pleased with his professionalism and communication. Thanks guys!

Mark Hawk did great job. Upon arriving to our property he already could hear what the problem before inspecting. He fixed the issue swiftly. He was very nice and informative. Thanks

Had my furnace replaced. Juan was very professional. He sent a photo of himself and arrival time and as he said, job was completed in 2 hours. Showed me what was done and went over any questions I may have had. Highly recommend Willard for any cooling/heating needs

Anthony Montez was a total professional. From communicating with me when he was going to be here, to taking pictures and explaining all the things that he was checking, to even letting me share a video of how our system works for my husband and myself…. we had a great experience all the way around with Anthony M. I really appreciated his knowledge and his attention to detail.

Chris Morris was our plumbing technician that stopped over to inspect the issue we were having with our water meter. He was on time, very professional, respectful and personable. From the time he spent inspecting the issue, to providing a clear explanation of the problem and going over several different cost options to fix our issue. He did an excellent job explaining each option and the work that would need to be done and the time that would be involved for repair vs. replacement. He didn’t pressure at all, only provided the facts and his professional opinion. Which we really appreciated. I would definitely want to work with Chris again in the future and would highly recommend him.

We are very upset and disappointed with the AC installation on our new house. First they unhooked the drainage hose in the attic and water ran downstairs through the recessed light onto our brand new wood floor. They were not even aware of this until we told them. Then they damaged several of our newly painted shelves and walls. They left without putting back the attic ladder and cleaning the mess on the floor from the attic debris. They left the old unit cover in the kitchen and said nothing to us about how to use the newly installed thermostats.We want a supervisor coming out to check the work to make sure the units are installed correctly, nothing else got undone in the attic, and repair the damages.

Seth was extremely knowledgeable and repaired our heater within 2 hours of calling for service! Amazing customer service and even better skills to get heat going through our home during the freezing winter! Very thankful!

Alexis came out today and installed a new heat strip on our furnace. He arrived when he said he would and took his time here to make sure everything was working properly. He was very polite and professional.

Adam Bailey came out to clean my AC unit and did a fantastic job!! He is professional, trustworthy, knowledgeable and helpful with any questions. Excellent, prompt work at a very fair price. Will absolutely use again and highly recommend!!!! I included before and after photos. Thanks Adam!

Thanks Jorge for troubleshooting my issues with my A/C. The Plenum had separated from the main blower unit. Alexis also fixed the switch that ran the outside unit. All seem to working well now.

Willards is so professional -and friendly-on every level. They make the task of upkeep and repairs easy. Julio has proven an exception and did a fantastic job (aside from the scheduled maintenance) of repairing insulation and cleaning up the unit. Thank you!

We have used Willards (formerly Boones) for years and are pleased with their service. This is the first time that David has been our technician, but he was very pleasant and professional, patiently answered questions, was thorough and knowledgeable and arrived on time. He identified some issues and discussed options. Thanks, David!

Jacob Hensley of Willard air and heating did an inspection of my 3 units this past Saturday and I’m impressed with their service and I will continue to use them. Jacob was very professional and on time and happy with the job.

Alexis was the 3rd person who came out to check was going on with our heat. Unfortunately, during this past week our heater would not kick on when it should and we were freezing inside. (We kept getting the same run arpund) Alexis took the time to figure out what was the issue and addressed everything with me, step by step. He was able to locate the problem and replace the part. He waited to see if it worked before he left. Our house is warm now and ready for the cold Texas weather. We truly appreciate the patience he had with trying to figure out the problem and that he showed compassion. Thanks Alexis!!!!

My inspection was completed the week before Thanksgiving and the technician who inspected my system was leaving for vacation however he assured me someone would be out the week of Thanksgiving to complete the work that was determined needed to be done. I’m still waiting. I have spoken to 3 or 4 different people at the Willard office and requested and updated copy of the work wanted completed at this time and they were unable or unwilling to provide it. I had another call this morning and I informed the person I spoke with I do not wish to proceed because I’m not happy with their service. I already paid over $300.00 just for the inspection and now I will have to start over and pay another inspection fee for someone else to come out.

Emorrick was amazing excellent customer service and just overall knowledgeable! I would definitely use them again and absolutely only request those two! He was amazing definitely an asset to the company ! I truly enjoyed the customer service and the honesty when it came to what I needed moving forward! No sales gimmick just honest and straightforward! Truly great customer experience!

Not recommended. Need to be upfront about how the appointment works. What is the $89 fee is for. Had setup to detect a leak in the AC, made the appointment and everything but when the technician arrived, they asked for additional absurd amount of money to detect the leak.I would not have made the appointment had I known about the extra money. I was upfront with the person who made the appointment. They told me the technician will detect the leak. I asked for only $89, they said yes.I do not recommend this company.No one has reached out to me from the management.

Kaylie did the inspection on my heating unit and as always she did a great job. Always friendly and professional . Kept me informed. Would recommend her to all. I want her each time to do my checks !Also I had Insulation done by them and Jorge Rodriquez did an awesome job! He explained everything to me and kept me informed during the installation process. Would highly recommended them!

Justice .. the dude came in on the type of attitude i can respect. He wasnt here to upsale me more so educate me. After KNOWING i didnt really want a water heater replacement, after having my mans made up yesterday before he even showed up .. the education along with the honesty changed my mind. After he left, i felt like Ive made a bomb a** decision to continue my relationship with Willard .. i dont even know what i pay these guys but Ive been a customer for 4 years .................... Shout out to the homie Justice!!!!

Willard heating, cooling, and plumbing is the best company ever! Every time I’ve ever had a problem, they come out the same day or the next day and take care of it. Yesterday, Julio came out because the heater wasn’t working. After a quick look, he realized that a valve wasn’t turned on, and he took care of it. This company is responsive, professional, knowledgeable, and has great pricing! Their customer service Is outstanding; I highly recommend them!

Jacob was great. On time. Knowledgeable and swift on my ac/heating follow up. Him and Gabe were very knowledgeable. Thanks 👍🏿. Also Korey is a blessing as well. You guys have great follow up teamwork when it comes to preventive maintenance! Love the package over all

High pressure sales tactics and dishonest service. I had a capacitor go out in my AC a month or so ago, I had them come out to fix it. They gave me an option to pay outright or get a discount with a 12 month service contract that includes 2 free check-ups on the system. I asked SPECIFICALLY if I could cancel the contract any time and if there was any penalty, the tech said I could, and that there wasnt a penalty. I got the fine print emailed to me afterwards, and sure enough, if you cancel early, you have to pay out the whole year. I was irritated, but I had planned on keeping it active anyway.Fast forward to our first check-up once the heater started working. First visit, they tell me I have a cracked coil and that I need to get a whole new system because of such and such regulation changes, and they quote me over $16,000. I was stunned by both of those, so I wanted to get a second opinion. The next tech came out, and said that not only is there no crack, my refrigerant was fine, and everything was working well. Out of curiosity, I had them price out a similar unit replacement, and it was literally half the cost Willard quoted.Im fortunate that I had the presence of mind to have someone else look at it. Scare tactics and high pressure sales are a terrible and predatory way to run a business. Stay clear.

I have had considerable experience with this company. It’s unfortunate that I have had the need of their services as often as I have . The flip side of that is that it’s fortunate for me that they exist as they do. It’s a one stop shop for the events in the life of a home that are typically unexpected and most inconvenient. I have never, ever had a bad experience from the reception to the finished transaction. I have no idea as to whether they are expensive or otherwise. I do know that they come running as fast as their schedule allows. Their technicians are thorough, polite and most helpful. Their proactive guidance has prevented me from having further problems with the mysteries they have solved. Should I ever relocate to a far away place I hope to take them with me.

Roy was great! Explained things clearly, had lots of photos so we could clearly see what he was speaking to, and was very polite and professional. When Angel came out for the installation he and the team were also professional and were careful to protect our carpet, walls, etc. They arrived on time and completed the thorough installation in a timely manner. Highly recommend!

Omar and Jose are outstanding. Theyre professional, very knowledgeable in their field, and friendly. They are also very good at explain the problem and solution. They were also the only ones to find a very bad problem four other repairman in the same fields missed. I look forward to working with them again in the future.

Anthony Montez was amazing! On time, very courteous and listened to my complaint and solved the issue immediately! Thank you so much for coming on such short notice! Keep up the great work! Connie

Anthony Montez showed up, listened to my problem, and immediately went to work. He figured out the issue pretty quickly and provided next steps for a solution and how to prevent it going forward if it happens again. Very knowledgeable and nice.

Bryan was my technician and he knows how to give good customer service. He explained everything to me and helped to find a great upgrade within my budget. He upgraded both my Master & Guest faucets. He is great about answering all my questions and he has over 30 years of experience and knowledge in plumbing.Bryan also replaced my shower head with a Moen shower head, he tightened my toilet seats and improved the water pressure. He did everything carefully and efficiently and didn’t leave a mess behind like other contractors.I love my new faucets and can’t wait till my next project, I will definitely be using this company again!

Shawn Colman from Willards could not have done a better job for us today. We have a major gas leak that he handled with precision, professionalism, and utmost efficiency. He was patient to explain exactly the potential issues, his diagnosis procedures, and then the resulting findings. He initiated repair service immediately. Thanks so much, Shawn!

Originally called in April 2024 because our AC unit was coming on but not blowing air. Sales rep J Bailey came out and gave us some great options with solutions to solve the problems we were having. Some things promised at first visit the installer stated wasn’t necessary and didn’t get completed. Fast forward to June 2024 and the brand new unit had the same issues. Sent out same installer who told us they send him to fix when other installers mess up or can’t do the job, like he completely forgot he was the one that installed the unit. Seemed to have “fixed” the problem only to find out now Feb 2025 that they only fixed half of the problem and now I have to pay again for repairs that were the initial problem and reason for purchasing brand a new HVAC unit in April of 2024. Leaving 3 stars because we also had a water heater installed and that went perfectly well and office staff is really nice and helpful anytime we call.

Roy provided excellent service. He explained everything thoroughly and showed us pictures to help us understand what was going on with our furnace that is 15 years old. He was very respectful and courteous. We are very pleased with the service he provided!

A quality control team came to check the installation of a new air conditioner at my request. They corrected some errors in installation and were very thorough in their work. I am so glad I used Willard. I am more than satisfied .

Shelby was awesome. He did a great job. He arrived early, was professional and explained everything very clearly to me. I love this company. We have used them for years and have the maintenance plan. They are a great company. Customer service is a top priority with them.

If you want reliable, this isnt it. I made an appointment for Monday and not only did they not show up, they never called to let me know that they werent coming. It wasnt an emergency but I was waiting all day for them.

Seth was great! He was honest and down to earth. He addressed our concerns and explained our options. He explained the maintenance membership and it was great, so we signed up. Seth made Willard feel like family!

James was great. He explained clearly what he was doing and what it would cost. This is our first time using Willard. My wife was so pleased with the service that she joined the Family Service Plan

Great experience with Willard. They came out to look at a toilet issue and were very sincere and thorough in their explanations and repairs. I signed up for their membership and will definitely be using them again

He shared the concerns, a plan for repairs, and requirements. He showed pictures and what was needed and why. We are extremely pleased with his professionalism and knowledge.

Our experience with you guys has been really great. From the technician Riley, to our estimator Darrel, to the team of installers Juan and Michael- they all have super professional, nice and easy to speak with. Thank you!

Jose did a fantastic job quickly fixing my outlet issue while explaining each of his steps to me. He also answered all my questions for future products and helped reccomended safety features for my home. I greatly appreciate his help!

I wouldnt recommend this company way too overpriced and the $89 service fee wasnt worth it. I didnt really see where the price was warranted for what was done or the price for the job afterward. Im glad I declined the work. I recommend shopping around, dont just look at all the stars.

Cody from the plumbing dept came out to do my seasonal water heater check up.As part of my Willard yearly membership. He drained my water heater and gave me great advice on how to save money. He was very clean and respectful. And was ok with my dog! I took the day off for this. And was pleased with their communication and taking care of my home!Update- the electrician Jose came out and helped me out tremendously. We found some safety concerns with my panel. We will be looking into financing this with the company. As having a safe electrical panel in Texas is a must.

Willard AC company is the BEST! The customer service goes beyond the call of duty. The technician are always on time and very professional. Jacob was very attentive and very patient to answer all of my questions.

Mark Hawk did an awesome job addressing my heating concern during the cold month. I will definitely be contacting Mark and his team in the future with upkeep of my a/c and electrical concerns.

We had our plumbing inspected Justice Norris did a great job!!I would recommend Willard for all your HVAC, Electrical and Plumbing needs they do a great job.

James French was very good at his job. He came and found our leak in about 1 min. Explained what was going to be done and gave an estimate. Got the preday work done and said he has to get parts and has to wait till morning to get them. Came early started working and was done in an hour or two. Glad he came saved us $$$ by finding the leak. All fixed and using now.

Mr Green was very courteous and professional. He examined our ac unit and presented several solutions. Very pleased with his service.

Mark Hawk did a great job getting our ac back online. I would recommend him and Willard heating, cooling , and plumbing for any one that needs service or repair on electrical, plumbing, or ac work.

Ronaldis was fantastic help. Had a big issue. He walked me through every step and got the job done. Great educational experience.

Very nice young man, knew how to fix the issue and gave great insight as to how to prevent any possible future issues. We also talked about cleaning drains with natural ingredients instead of chemicals and since I am on a septic system is very important to me.

Julio came at the appointed time, kept us informed of the process during repairs. He was very courteous, and represented your company in a professional manner! Thank you Willard!

Weve been experiencing a lot of issues with your company, specifically the Waxahachie location for the past week, and its quite frustrating at this point. Last Sunday someone came out within the hour! Which was great and gave us false hope for what we thought would continue to be a good experience. Monday an electrician was supposed to come to our residence in Venus between the hours of 8-12. It wasnt until close to 12 that WE called and were told it would be 12-5, only for someone to show up after 5. Not only that, but an electrician was no longer coming. It was now a senior technician.Once he arrived-- late-- he did the exact same thing the guy did on Sunday. Told us it was a bad breaker. Well, obviously!Weve been without heat all week with not an answer in sight. My husband calls every day and weve been hung up, given the run around and still nothing scheduled to fix our unit. I am cold, annoyed, and pregnant. Luckily the Temps will be in the 70s this weekend, so we get a little relief. But being uncomfortable in your own home while getting the runaround from a company who apparently has rave reviews is crazy. Id love to hear from someone soon.Thanks.

Mark is a knowledgeable and honest HVAC specialist. He problem solved to identify the issue and replaced the necessary part. Thanks Mark!

Gave a $8,000 bid for work. I got a 2nd opinion which repaired the issue for $2,000, saved me thousands. I called Willard and inquired why I was asked to pay over $700 for an assessment on my kitchen drain by the plumber Ismael I was told one, two, three, four, FIVE different reasons for the one specific charge (which we were quoted for and agreed to when scheduling the appointment). The excuses kept changing as I debunked each and every one the secretary gave me. She continued to put me on hold every 30 seconds to ask the plumbing manager for clarification during our conversation on the phone. I let the secretary know I was very concerned that Willard had given me 5 different reasons and stated I felt whatever they were doing was dishonest and extremely sketchy. I said it cannot be all of those reasons, so which one is the truth, try getting your story straight, the secretary replied with well mam, it is all of them. Oh so now I was told it was not one or the other reasons but a combination of all of them? Really? None of this made any sense to me and I was becoming more concerned. A week later after receiving confirmation for our HVAC biannual maintenance check via text message Willard no showed/ no called our HVAC appointment. When we asked why they never came or called, they stated because of a delinquent payment on our account. We corrected them and stated that was FALSE DOCUMENTATION on their part, it was not a delinquent payment but in fact was a refund to our credit card as evidenced in black and white on credit card statements from Willard. After the secretary agreed to give me money back for all the dishonesty. Lastly, the company decided to fire us as clients and not even tell us. Severing our Shield Membership we signed with them that included our 10 year warranties. Signed shield membership contract that was wrongly severed by Willard Heating and Cooling bonding client for no valid reason. Client simply inquired office staff about wrongful charge.

Called them out for the $49 clogged drain fix, I told the person it was a mainline clog and they said that it was covered under the $49. Tech came out and the price jumped to $475, I negotiated down to $225. I had already pulled the toilet so he just needed to snake it. A 2nd tech showed up to camera the system as it was included in the $225, which was a good deal. They could not get to the clog and needed to go onto the roof, now we are at $625. They could not clean it from there either and said the cast iron pipes were collapsed and the entire system needed to be redone. No video was provided as they said it was just black. Came back with a $68,000 dollar estimate. Also said the video showed a low spot that was pooling water...I thought the video was Black. I also requested the video and have nothing. They also said they found the cleanout in front but it was non-usable. I called the next day for a 2nd opinion from a different company, the tech came out, found the REAL cleanout in 2 minutes. Sent his camera down and had the clog removed in under 3 minutes. Saved me $67,625 dollars and was complete in under 15 minutes. I am expecting a full refund and an apology.

This is an extremely dishonest company, I would not do business with Willard, unless you would like to be conned. I caught the phone associates, upper management and technicians in multiple lies. Their yelp reviews are more on par with how the company really operates. The reason the reviews are so good on google is because they harass their customers for reviews as soon as the technicians leave.STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.

It was in the heart of summer. The ordered parts took over a month to arrive from the manufacturer. But Willard Heating kept me apprised, via text, throughout the process. Then as soon as the part arrived , they informed me and promptly did the installation. I was very pleased with their work. I will use them again and again. Thank you guys!

They did an excellent job. James French was very helpful and did the work in record time since I had to call them in a hurry and at the last minute. I appreciate their work and helpfulness.

Jose did a great job today. He was polite thorough professional and explained all his findings during our electrical inspection. Thank you !

Seth was very thorough and polite. He explained everything clearly and made sure everything was working properly.

It started out well with Willard and then the insane upsells began. They replaced an HVAC a couple of years ago that was a bit more expensive but in line with the market, more or less . Our other system was wearing out this fall and their bid was about 2x the bids of other companies for “apples to apples” product at a whopping 21k. When we told them, they backed down on the price. Because I’m ethical, they lost that business to the company with fair pricing at 12k. If I’m a valued client, I expect to receive the best bid from a company that we trust and had a service contract with.Later they came for usual service for a hot water heater and told us we needed to replace a toilet for $1200 because of calcium build up. the technician was not ohysically able to access our heater. Without even seeing the heater he also tried to sell a water softener for several thousand dollars. No thank you!Finally, our last and final HVAC service, we had a rodent issue that they offered to help with for $16,000. Needless to say, we are not renewing any business with them as we were able to remedy the issue for a few hundred dollars. Maybe it’s going rates for some people but this almost feels predatory to me.

We have had Willard service our HVAC for years, and have been pleased with their excellent service. We have been wanting to add a backup generator to our house for a while and decided to get started on that project. We learned Willard offered Generac backup generator installation, so we asked them to come give us a quote. I had requested a quote from another company and still have not heard from them. Jonathan from Willard called the same day we requested the quote and came to meet us the next day.Jonathan spent the time to educate us on all the requirements of adding a backup generator. During the process, I mentioned we have had flickering lights for years and I expected there was a problem in the breaker box.Jonathan did an assessment and found out 47 year old breaker panel was in need of an upgrade and adding a whole-house surge protector should solve the light issue. We agreed to both proposals. The Electrical panel upgrade and surge protection could be done immediately, while we wait for permits from the city on the generator.Mitch Guthrie and MJ Jackson arrived on time and were able to complete the electrical panel upgrade in one day!! They did excellent work and cleaned up after themselves. The finished product looks great and the most important thing....we have not had a single light flicker since the upgrade was complete.I highly recommend Willard for all your HVAC, Electrical and Plumbing needs.As a follow up....With the new Generac backup generator, the incoming gas service needed to be upgraded to supply the generator with enough gas to run. When Atmos arrived to upgrade the meter, he tested the gas line and it would not hold pressure. He locked out our meter and gave us instructions on what to do next.A text to Jonathan resulted in Shawn Coleman returning to our home to isolate the leak. He spent a couple of hours making sure everything in the house was being supplied correctly. He determined the supply line from the meter to the house (running under a bunch of concrete) wsa the problem. He pulled the required permit and scheduled the dig crew to come back and open the trench used by the generator wiring, so a new supply line could be run. They completed all their work and had it inspected and approved within the same day.

Bryan was great, came right out gave an honest quote was able to work with me to get the installer out here

Julio Oceguera Was very well mannered/ respectful and completed all the task that he needed to do in a timely manner. Would Highly recommend this individual to work on anyone I knows homes . -thank you

Jacob was so professional and explained what he was doing. Once he was finished, he showed me pictures of what he had done. He also offered some suggestions on upgrading.I recommend him to anyone.

Seth did a great job. We were pleased with his timely work ethic and his attention to details. Appreciate his good work. Thanks!

Jose was very professional and informative, quick and made sure all needs were met and work was done efficiently.

Roberto and Ismael were both extremely knowledgeable and skilled in doing the needed work. A real pleasure to work with! Send them back!

Eric is amazing He came out on time. He did a great job with our repair. I highly recommend him and his company. Thank you.

This review is for Willard Electrical professional Gabriel Camarillo. Gabriel was prompt, courteous, and a great communicator. He took the time to answer my many questions. He did a fine job of replacing my breaker box/panel. I am very pleased with his work. I hope he stays with Willard and is available for any future electrical needs I may have

Service tech Emorrick H. did an inspection of my heating system today. I cannot say enough good things about Emorrick. He was friendly, professional, efficient, and knowledgeable. He explained the results of all of the items on the inspection checklist he completed as part of the service visit and showed me pictures to accompany his explanations. I have an annual service membership.

Absolute great rep! We have been struggling with other companies left and right. He was very thorough and up front! We are figuring out how to pay for it but will just because he was so awesome!

Korey Noel came to complete my Winter inspection , what a thorough and informative visit. Many congrats on this team member . That is why I am always happy with Willard and their technicians knowledge and great customer service. ***** 5

Roy was great, took time to make sure he did his job right and even checked the prior technicians work. Explained everything clearly. Helped find a strategy to reduce cost of repair.

Complete verification of our systems condition and provided guidance with any needed services. I appreciate the promptness and recap images of the work requested. Happy with the sevice.

Willard did a great job for me. Ismael and helpers were so helpful and efficient. I highly recommend them

The gas pipe was installed satisfactorily but when gas was turned off the pilot lights in our 2 fireplaces did not reignite. Bryan was unable to get them on again. This is not acceptable. We expect this to be taken care of asap.

Jose has been very helpful recommending what upgrades we need for our older house. We will definitely like to use him in the future.

We had plumbing issues with both toilets. Melvin came and accessed the issues, gave his opinion based on experience and training which made us feel we were in good hands. He rebuilt both toilets instead of just putting a temporary bandaid on the problem. A 2-year warranty also made us feel at peace about the issues.Melvin also checked out a leaky kitchen faucet and determined that it was leaking from inside spout. We know minimal about plumbing and received Melvins know-how to stop the leak.

The men were very nice and knowledgeable. They answered all my questions and concerns. He showed me pictures of what they did. I HIGHLY RECOMMEND them.

Jose did an excellent job at our home! He was extremely courteous, explanatory and thorough. I highly recommend him to anyone seeking a great electrical technician.

Jose was great, answered all my questions and was very straightforward. He addressed all my issues and was very helpful. I definitely recommend the Willard company and Jose for any electrical needs!

Jose was professional and kept us informed throughout the work. We would recommend him.

Michael did a great job assessing my HVAC issue and providing the appropriate fix. He also gave me suggestions for service to improve the life of the unit.

Willard is our new go to for AC issues. Like most new homeowners you think going with the builders company is reliable. Every 6 months we had them come out and they never pointed out any potential issues or offered any value bundle services.Willard was upfront and stood behind what they quoted us. The job was more involved than first identified, and the guys stayed and got the AC running before leaving. This company is great!2/7 revisitOur system was putting out warm air instead of cool a/c. I called Willard last night at 9pm, expecting to leave a message and a live person answered, what a nice surprise.The following am our technician, Anthony M arrived ready to research the problem. He was professional and explained there was a leak and that with my approval would be able to fix it. It took some time, but he kept us in the loop of the status and when done, texted everything to make it was working properly. Great job Anthony and glad I called Willard. I highly recommend their services.

Jose did an outstanding job. He was on time and explained the service that was required and pointed out some safety issues that need to be addressed.

Milton and Hector did great in creating a bigger space to get new equipment into our attic and installing new plus cleaning up a mess, all with a smile. We appreciated them.Kaylie Grandell came today and serviced our heater. She was professional and informative as to what equipment we had and what shape it was in. Answered all questions we had. She was great.

Would give a zero if I could absolutely trash company that does not honor warranty and trashes your home hvac system without your permission and refuse to fix the damage they have done. Management laughs in your face no help..want to try and upsell you and use fear monger tactics that if you dont spend 4k on a duct clean you will get sick...stay away from this company

Daniel Munoz did an excellent job servicing our HVAC systems; he anticipated our needs and completed the project in a professional manner. Thank you for caring for us so well!

Seth was phenomenal in his approach to analyzing the problem and executing the repair. Great guy. Very personable, attentive to customer, and very knowledgeable

José did an amazing job at fixing the power access to my ADU. Extremely quick and he knew exactly what was going on!Will be contacting for future electric issues

He explained everything so I understood what was going on and was upfront with the cost and estimated time of repairs. I really appreciated his thoroughness.

Willard is the best. We had Jose come out to look at an electrical issue and he was super knowledgeable, kind and professional. Highly recommend! Thank you!

Jose Is is one awesome bad ass was here bright and early after being here the night before fixed it right up great communication just one awesome electrician. He’s a keeper.

Mark is a great and very informative tech. He was able to let me know what was going on with my system in great detail.

Roberto was awesome. Timely and extremely polite. Let me know when he was on his way and throughout the process. This was the second time he has come to our home and completely fixed the issue both times.

Try to up sale me from the start, gave me four options all priced ridiculously high. Then said he wasn’t in his on truck and wasn’t sure he even had the parts to fix it. I told him all I needed was the leak fixed so I could turn the water on to the house. And to top it off tried to bill me 85 dollars for showing up and not doing anything but try to rob me!! I wouldn’t recommend y’all to anyone. I gave one star because it wouldn’t give me a option for less

Jose was very professional and knowledgeable. He quickly identified the breaker problem and provided several courses of action.

Tech was much later than expected but I was not given an arrival time. He did not call until about 3 hours after my initial contact when I called for an ETA. Roy was very professional and said that he had already contacted his boss about why he didn’t receive to appointment. He was knowledgeable, competent, and professional. We were satisfied with his solution when he left.

Justice was very thorough and helpful during our plumbing maintenance inspection. Appreciate all his help!

Jimmy Holiday is both extremely knowledgeable and professional. I needed a new breaker box and from the first moment I met him I knew I was in very good hands. He is caring and committed to taking care of the customer. He pays attention to every detail to ensure the project is done right.

Jose did a Fabulous job! Could not have been more professional. Did a really hard job of getting new jobs done. Could not be more pleased!

Roy Ferrusca was great! Very professional, thorough and detail oriented in checking over my furnace. Very customer friendly and a good representative of Willard!

Willard is wonderful. They are very knowledgeable and don’t try to talk you into buying something that you don’t need. Emorrick Hickey and Anthony Montez were the last two techs that we had come out and they were both great! Very friendly and very timely!

Jose did great work today, kept me informed and removed a fire hazard. Cleaned up, courteous and completely competent. Thank you Willard

Willard has given us the WORST customer service I have ever experienced with a company. As reputable as they are I never thought I would receive this horrible customer service we have received. When we called to make our initial appointment they were quick and efficient to come out draw out a plan and get the estimate to us in a timely manner. The job got booked/done and 30 minutes right before the job was done they were also fast enough to send someone out to pick up payment. A day later and our home felt worse then what it felt like before so we called and they took their time to come back out, leaks were found in the duct work have they been fixed? Supposedly they were, the air returns that were placed are not working till this day so they had the manager come out and say that he would come back personally to make sure it was done right when they came to fix it. Did he come? No he didn’t. Was it done right? No it wasn’t. Another technician came out and stated that the manager who drew up the duct work for us didn’t do it correctly… that he added so much duct work but no dampers were included and that it was a big factor on the issue. Has that been resolved? of course it hasn’t. They then stated a piston was missing and it took a week to get that authorization out to us for approval with no TAT on the part or when we’re supposed to be scheduled for it. We purchased a metal box for some of the duct work and a foam one was added and not placed/ patched correctly as that has leaks as well. I need someone to contact me directly that can actually get all of these issues corrected. Now that there’s issues no one is moving fast enough as they were to get us initially booked and to get cash payment picked up.- update 8/19/24: Willard sent another technician out Michael and Juan they were both amazing felt the difference right away! I give those 2 technicians 5 stars!

Kevin, is awesome guy and very good understanding about the cooling system. He explained maintenance and other tips which can help hvac system last longer. Having Kevin Brown really an asset to Willard family

Jose was excellent!!! We are very pleased with the work Jose has done and we would like to have him come back for any electrical needs.

Jose did an awesome job for us today. Very happy with his work.

Angel and his coworker were great! They were prompt and efficient. They answered all my questions. I like to watch and ask questions, they were very patient and polite. They made sure they didn’t track anything through the house, and cleaned up after themselves.

I had a service call for a transformer replacement for power to the doorbell. Xavier completed the service effectively and efficiently. He validated and tested his work before leaving. Thanks so much!

Justice gave us outstanding service! He was knowledgeable, personable, and professional.

Daniel took care of our fall checkup this week. He was friendly, professional, respectful of our home and provided excellent service and feedback.

Before I sold my house I had Willard come out and look at the air conditioning unit they told me I needed a whole unit 10 to 20 thousand dollars . During summer. For 2 weeks I waited in 100 degree heat. For. Air units at home depot .Went to sell the house , had a air guy come out from my realist lady recommendedguy got it running for 600. Dollars up and running. Never use Willard omg. I was so mad they lied to me. 2 weeks no air.kids and pets. Not ok they lied. Be warned

Excellent service- Joel Melgar was great - very knowledgeable and very professional- wish every company had a person like that. Nice to see someone who likes their job

Beware! They are counting on you to not get a competitive bid. I got a bid from them and then they pressured me to take their deal without getting a second bid. I did in fact get a second bid for the same brand, same system spec, and same warranty. The competitive bid was 50 percent of theirs. They are counting on you to not take the time to get competitive bids. Don’t fall for it!!!

Ive had a bathtub drain that was stopped up, took forever to drain. I took advantage of Willards $99.00 special as I had to have the drain clear. Turned out there was more work involved as initially their service technician Travis Patrick couldnt clear the drain. But he stuck with it, was polite and courteous and professional throughout. He quoted me an additional price for reaching out to a coworker and bringing in a snake that would reach the clog, it turned out it was pretty deep. Moneys tight, and when he saw how upset I was becoming (not at him but the situation) he stuck to the original $99.00 and the two technicians did what it took to get that clog cleared. They even imparted a particular brand of drain cleaner to use to keep this troublesome drain clear and clog free. I dont know if what Travis did he was supposed to, he had to have made a call or something, but his professionalism and courteous attitude is how you earn a customer. Willard Heating and Air replaced a worn out HVAC system, and now that they do plumbing and electrical theyll be the only people who touch the infrastructure of my house, thats for sure.

Roberto Morales was extremely knowledgable, competent, and compassionate. He was quite professional and reliable.

Alexis was very courteous and professional during his visit to my wife Gwen and I house last week. I would like to request Alexus for all your future visits as our technician. Many thanks! Kind regards, Paul.

I will never recommend this company for HVAC services. Our AC wasn’t cooling below 76°. Willard charged $50 to come out and tell us the system was not repairable and everything needed to be replaced… quoted $13,000-$50,000 worth of work on a 3 ton system for a 1500 sqft home.The second company that came out literally only reconnected a disconnected wire on the fan motor and surprise surprise, the system is cooling better than it ever has. It was such an obvious and simple repair that they didn’t even charge us to fix it.It’s highly concerning that Willard made no mention of the exposed/disconnected high voltage wire that was making contact with the metal on the unit, and instead decided to provide deceptive replacement quotes. Save yourself some time and money and call someone else for HVAC issues. Also check their yelp reviews which seem to be more honest than the 4.9 star rating on their Google profile.

I subscribe to Willard’s maintenance plan to keep my units working as good as possible, and they are always extremely professional, thorough, and timely. I highly recommend them!

Mark Hawk did a fantastic job inspecting and servicing our HVAC unit. He went through step by step everything that was inspected and needed to be done to our unit. He also helped set up our system through Trane to make everything more convenient. Great Job!

Justice Norris is an excellent plumber with outstanding customer skills and attention to detail. Highly recommend Willard Hearing, Cooling, and Plumbing

Very professional, courteous, and serious about his work!👍. Payton took all the time I needed👍. Top rated, Excellent tech !🦅🇺🇸🎚

José was fantastic and super friendly. Very knowledgeable and found a huge problem that could have hurt someone that needed to fixed that someone missed.

Roberto was absolutely great, did what was needed and put up with me watching over his shoulder and answering all my questions ... I would absolutely recommend Roberto and Willard to anyone needing work done ...

Had a new unit installed in July 2024. Willard has been out here 8 times since it was installed and today will make the 9th time.Several of the calls to them have been for the same issue.We would expect that upper management would have contacted us but that has not happened.

Hi,we just had our unit worked on Mr. Roy did a awesome job to make sure our heater was working he was very professional, friendly and knowledgeable of his job and your company is blessed to have him in your family of business thank you for sending Roy to our home 🙏 God bless

After having our new a/c system and thermostats installed we noticed we werent getting proper air flow upstairs. But after Mark Hawk checked it out both zones were flowing just fine and the system was back to normal!

Roy Ferrusca is awesome! I have a Willard membership because my AC unit has had some trouble throughout the years. I was afraid that I had a leak today, and Roy was here at my house within 2 hours. Turns out, it was nothing, and Roy was honest about that and gave me an honest inspection. Thank you team Willard!

My mother and I really enjoyed dealing with Bryan on our plumbing issue. He seemed to be knowledgeable and explained the work to be done and an estimate on how long it should take..

Amazing communication and a job well done.I don’t know how this young man could have done a better job. He went above and beyond to clean up after. Thank you James

Jose was great. Fixed the issue quickly and handled everything professionally. Will call again if we need service.

Excellent service from Michael . Very professional and gave clear understanding what needed to be done . I will see him on my next service. Thanks Willard ( Michael )

Jose Lopez did a great job. He inspected our commercial circuit and advised the needful. Thank you!

Personable, respectful and efficient. Our installer, Jose (and Michael), provided excellent service and explained everything along the way. He checked in regularly and consulted us during each stage of installation of our new a/c and heating system, even training us on our indoor software and mobile app on our phone after a long day in our hot summer attic. We were very pleased to work with him. The best service we have ever received!!Broc, our “go to” guy, was excellent, as well. He was easy to get in touch with during every stage of the process and problem solved any issues with grace and humility. Thanks for a great experience! God blessed this company with great employees that get the job done well.

Jose and Xavier did a great job, they were very helpful and professional. I would definitely recommend them to anyone else!

Willard is a great company to do business with. They give you a window for arrival, but always call you about 30 minutes before they arrive. They send a picture of their technician, so you know who to look for, and their technicians are always communicative, well mannered, thorough and experienced. I would recommend them!

Ronaldis Calderon was our electrician on 9/27/24. We had a few issues for him. We own a home that is only 6 years old, and have had many breakers fail in that time. He listened to our concerns and did a thorough review of our electric box. In the end he installed a whole house surge protector and replaced 6 breakers. We feel much safer since Ronaldis did this work. We appreciate his diligence to identify and fix our problem. Thank you Ronaldis!

I called to request a air conditioner service and withing 2 hours Peyton was at my house fixing my air conditioner. He was very friendly, fast and very knowledgeable. He had my air conditioner blowing cold air in no time. I would highly recommend using Willard again for any cooling, heating, plumbing or electrical services. Cant tell them how thankful I am that they were able to get my air conditioner back up and running especially when its over 100 degrees outside!! Thanks again Peyton youre a life saver!!!

Mark was knowledgeable, informed me of everything I needed to keep our system running smoothly and didn’t push anything extra and it was very understanding!

Kenny G did an excellent job installing our chandelier! We will definitely use him for future jobs.

I moved from A#1 with Kaylie when she joined Willard. She is an exceptional talent, and always performs professionally and expeditiously. She is a true credit to your company.

The technician , Koyt came out on a Sunday when we had no heat. He assessed the issues quickly and was clear in his communications regarding possible solutions

Willard Heating and Cooling came to our home on a Friday evening because our A/C went out. Ron was very knowledgeable and professional. He diagnosed what was wrong, showed us pictures and quoted us a price to correct the problem. He was able to arrange the installation of a new system the next morning which we were happy about. The technicians showed up on time and went straight to work. They were quick, clean and polite. My only complaint is the price was rather expensive otherwise I would have given a 5 star rating.

I had an new AC unit installed on Aug 3,2023 that I am still paying on. As of today, March 19,2024 (7 months later) it still has not passed city inspection. In those 7 months, I have had to call repeatedly to get them to seal around the vent in my attic so I wouldnt keep getting rained on and the unit is still not cooling the upstairs properly. One room that previously was fine with the old unit is now HOT (summer)/COLD (winter). I even took a picture of the setting as 72, but the coolest it got on the thermostat was 78. It had been running all day. Calling them does no good. They are polite, make appointments, then nothing. I would never recommend them to anyone!

Would highly recommend Jose! He did a great job and had such a pleasant personality.

Roy was very thorough and quick. Showed me all the photos and video and gave satisfactory explanations. Will request him in the future!

Excellent service and Zak was great. He was thorough and explained things so well. Very personable. A great experience.Brenda clay Elmore

Mark was excellent! He was extremely professional, knowledgeable and courteous! He not only serviced our heating system but addressed a problem in our A/C system! I highly recommend him and Willard!

Roy went the extra mile (twice) to get my job done. He was respectful, responsive and professional.

Outstanding service! Omar was the Willard Service Technician that came to my house when the A/C stopped working. He arrived on time and did a thorough check of my system. Since my A/C system was 18 years old, I wasn’t surprised that it was time for a replacement. He went through everything step by step and answered all of my questions. It was nice speaking with someone so knowledgeable. The installers arrived within two days and showed up on time. I was pleasantly surprised when the job was completed earlier than was expected. I highly recommend Willard for any of your A/C needs!!

OMAR was amazing! He showed up within an hour of my call and had my issue fixed in 20 minutes.

Jose did good explaining everything for my home would highly recommend him to anyone, very knowledgeable, professional, and understanding. An amazing human being

They came and fixed my heating the same day I called. On time and extremely nice and helpful! This company will be my go-to for future needs!

Joined as a member seems like a great plan particularly since my air conditioner started working right when he showed up and now isn’t working again this morning so we’ll just have to see. Do you love the service it was super friendly … great … fast and I’m sure I’ll talk to you guys again about my AC and you have the plumbing guy coming in later

Patrick Mansfield from Willard AC and Heating was very professional and great to deal with. He was thorough in inspecting our 3 units before we installed an expensive Trane AC unit. He was cordial, respectful, and detailed. He used shoe covers. I would say he was the best out of all the techs that we dealt with from Willard Company.I am revising my review after I installed the second AC unit. I felt that Willard AC was more pricey and felt pressured to use their unit when I should have shopped around. Their annual membership and warranty were attractive and found out other companies could match and get us lower price with equal warranties. The membership is overrated. They come and inspect to upsell services that are not critical and tell me that I need to replace my third unit. I liked Captain Air Heating and Cooling after comparing price and service. They informed me of the new vent out standard and replaced the vent to meet the new standard. I researched to find out The American Standard and Trane AC units are made by the same company. I am getting a third unit soon and it will be American Standard by Captain Air Heating and Cooling.

Kaylie did an awesome semi-annual service job for us and answered all of our questions AND with confidence. Just another reason why we love Willard Heating and Air!

Jose came by to work on an electrical problem/very impressed with his professionalism, knowledge, sharp mind snd tenacity. You’re lucky to have him and I give him a very strong rating of 10.

The Willard HVAC team has done a great job servicing our home for several years. The technicians are always friendly, professional, and give you a call when they’re on their way to your location. Most recently Zakary & Seth came by to do a 6-month checkup as well as service our supplementary mini split unit; theyve been by a number of times and are always nice to work with.

He was a very professional person he explained everything and very well mannered and showed me different things that need to be fixed so Im giving him a great four

Fantastic experience. Broc was knowledgeable and polite, and accommodated my schedule when something came up last minute after agreeing to the install the day after our A/C broke down completely. The team that showed up worked quickly without interrupting our day, and everything looks and works extremely well. Y’all are life savers!! Thank you!

Mark did a thorough and professional inspection of the whole house heating system. He was very professional and knowledgeable during the whole process. After the inspection, he briefed us about his findings and showed us the pictures he has taken and explained everything in detail with his recommendations. Were very satisfied with the job well done. Thanks a lot Mark.Jess and Sarah.

Jose was very knowledgeable and helpful in solving my problem. I would recommend him. The company pricing was quite high though.

Friendly and punctual. My technician was Ismael. He took the time to explain things to me and provided lots of pictures as well.

Kaylie did a great job and was able to solve a problem we’ve bee struggling with for some time. Very happy with her service!

Jose was very knowledgeable about the breaker panel and explained every thing I would need to do in great detail so I could understand it.

Great experience in working with Xavier! On time and was able to properly install a new electrical panel and label everything correctly. Highly recommend if needing any electrical done.

He was on time and very knowledgeable. He also took the time to explain things thoroughly and professionally. Awesome job!!

Daniel Munoz, Willard AC Technician, serviced my AC system today. He was very helpful and professional in explaining what he did and answering all my questions.Great job, Daniel and Willard AC!!I will definitely request Daniel again for my Winter check up!

We found a leak under the kitchen sink on Friday night and called Willard at 7pm for an emergency service call. By 8am Saturday morning, Chuck our service technician, arrived with a professional, friendly, helpful and knowledgeable attitude. He immediately identified the problem and made the repair. Chuck cleaned the water from under the sink, dried everything off and the entire job was completed by 9am.He also offered to help identify a nagging problem with a faucet in the master bathroom. When ready to schedule that service call, we will definitely request Chuck as the technician.We had made the decision in Nov. to purchase the Willard Shield Membership, making our Sat. service call a priority and as the repair was for a warrantied item, there was no charge. What a great way to start our weekend!

Chuck and Bailey did an outstanding job inspecting the plumbing of a house I was considering purchasing. They ran a camera through the plumbing system and gave me a very thorough report. They were really honest straight shooters which I appreciated. They answered all of my questions respectfully and I felt well informed after speaking with them. They made reasonable recommendations about what services they thought would be beneficial to maintain the health of the system. All of their recommendations felt genuine and not like a sales pitch. Id highly recommend these guys!

Jose arrived on time, took care of us, and was fun to have working on our home. We were well taken care of. Thank you

Very efficient. Timely arrival. Jose was very efficient on the required job. He also pointed out safety issues that need to be addressed.

Zachary was outstanding. Very professional, and an excellent representative of Willard. Thanks!

Joel was very sweet and explained everything to me (along with pictures and videos). He was on time and respectful and made sure to walk me through his diagnosis and recommendations on what needed to be done. He also went the extra mile to make sure my repairs were scheduled asap.

David was knowledgeable and kind at the same time. He knew what was wrong with our unit and fixed it. Highly recommend David and Willard AC.

I was very pleased with Jacob, the technician. He was prompt, professional, and such kind manners. He addressed any concerns and provided pictures and information.

Jose the technician did a wonderful job today. He also cleaned up behind himself. Excellent customer service!Thank you again,Ashley

Jose the electrician came out today to check some issues we were experiencing with our doorbell and intercom system and did a great job taking care of the problem! He was very professional, knowledgeable, and delivered great on customer service! Well definitely use Willard and ask for Jose in the future for our electric needs.

CJ was very thorough in explaining the results of his winter check of our system, and recommended options for our consideration.

Mr Jose Lopez arrived on time. Very professional, understanding and helpful. Understood are concerns. I will definitely call again for service and refer family and friends.

Electrician Ronaldis came out out to my house and switched out a bad breaker. I asked him to install a Nest camera last minute and he didn’t hesitate to install on the spot. Great customer service and extremely well mannered. Highly recommend!!